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Master Course Outline
BTECH 220
Office Procedures and Ethics
Course Description: This is a finishing course for students taking the office technology curriculum.
Instruction and practice of office standards, routines, and procedures are given. Telephone/FAX usage,
mail processing, email, communication, and human relations skills are included. 5 lecture hours.
Vocational program course. May be used as a general elective in the AA degree.
Credits: 5
Prerequisites: BTECH 113 and BA 140 or instructor permission.
Recommended Preparation: None
Co-requisites: None
Learning Outcomes:
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Develop an understanding of the responsibility(ies), professional image, appropriate job
attitude(s), and interpersonal relationship(s) of the administrative assistant.
To develop skill(s) in completing task(s) commonly performed in an office setting; including,
answering the telephone, faxing, using e-mail, and reprographics.
Enhance communication and interpersonal skill(s).
Work independently and as a member of an internal team.
Be resourceful in obtaining, organizing, evaluating, and managing information.
Course Resources/Textbooks/Website:
W Day, the final day to officially withdraw from a course, is the Thursday of the seventh week (Thursday
of the fourth week for summer quarter). Students who do not withdraw by that date will received the
grades they have earned, regardless of whether they are attending the course or completing the work.
Students who are considering withdrawal are strongly advised to consult with the instructor, advisor,
and financial aid prior to withdrawing. The only withdrawals allowed after W Day are complete
withdrawals from all courses.
Academic Integrity: All forms of cheating, falsification, and plagiarism are against the rules of this course
and of Grays Harbor College. Students who are unsure what constitutes academic dishonesty are
responsible for asking the instructor for clarification. Instances of intentional academic dishonesty will
be dealt with severely.
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Disabilities: Students who have documented disabilities that require accommodations in compliance
with the Americans with Disabilities Act should contact the Disability Support Services coordinator as
well as the instructor of the course in order to ensure that together we create an optimal environment
for educational achievement.
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