Training Overview
This four-day, interactive workshop is
designed to give participants a thorough
understanding of the mediator’s role
and the mediation process. This is
accomplished through theory, skill-building
exercises, role-plays, and videos.
Comments by Past
Participants
“Wonderful practical experience.”
BASIC
MEDIATION
TRAINING
“By far, this is one of the best trainings I
have attended. The tools provided and
the opportunity to practice the use of
those tools was invaluable!”
“Thought-provoking, informative, fun,
and enlightening. I learned a lot by
doing.”
This training is designed for anyone
looking for an introduction to mediation
skills (to enhance personal and/or
professional growth) and is a basic
requirement for those interested in
volunteering as a community mediator.
This workshop features experienced
trainers, mediators practicing in a
variety of fields, and program directors
who participate as coaches and share
information about the mediation field
and volunteer opportunities.
a four-day training event
If you have questions about the training
or registration, call CRP (see below) or
e-mail Fran Fletcher (franf@udel.edu).
Conflict Resolution Program
Institute for Public Administration
177 Graham Hall
University of Delaware
Newark, DE 19716
offered through the
302-831-8158 (phone)
302-831-0450 (fax)
www.ipa.udel.edu/crp
of the
Institute for Public Administration
Participants completing the four full days
will receive a certificate of completion.
Note: Specific fields of mediation and system
design are not covered in this training.
October 8–9 & 15–16, 2014
Buena Vista Conference Center
New Castle, Delaware
School of Public Policy & Administration
College of Arts & Sciences
University of Delaware
The University of Delaware is a non-discriminatory, equal opportunity, and affirmative action institution. See www.udel.edu/aboutus/legalnotices.html for detailed policy information.
www.ipa.udel.edu/crp
In 4 Days, You Will
Develop effective problem-solving
techniques that can be applied
immediately to all environments.
Acquire techniques for dealing with
emotions and difficult dynamics.
Understand the source of conflict
from multiple perspectives.
Develop strategies to move from
confrontation to collaboration.
Enhance your negotiation style and
skills.
Learn how to resolve disputes before
they escalate to litigation.
it is tough on the problem without
being tough on the people involved.
The Mediator
A mediator is a neutral third party,
trained in a specific process to assist
people in solving their disputes. Mediators
guide disputants through a discussion
and possibly a resolution of differences
but do not offer or impose solutions.
Effective mediators are able to learn the
skills to be unbiased, empathetic, and
discreet throughout the process while
keeping an open mind, actively listening,
and handling a range of emotions with
all parties.
About the
Instructors
Mediation is a collaborative process
designed to help people solve their
problems in a safe, productive, neutral
environment. It seeks to create win-win
results by giving everyone involved an
opportunity to air their views and shape
the solution. Mediation works because
The Conflict Resolution Program
instructors, Kathy Murphy and Fran
Fletcher, currently work as mediators,
manage a statewide mediation system,
and teach graduate-level courses in
dispute resolution in the UD School of
Public Policy & Administration. Together,
they have mediation experience in the
areas of community, family, criminal, civil,
landlord/tenant, family court, work
place, consumer, vocational rehabilitation, special education, environmental,
custody, government agency, and higher
education/campus disputes.
Registration Form
__ $725 if registered by Aug. 12, 2014
__ $825 from Aug.12, 2014–Sept. 12, 2014
Registration deadline: Sept. 12, 2014
Includes continental breakfast and lunch each
day and training materials.
Online registration is preferred.
Register using major credit card or e-check by
finding this event at www.ipa.udel.edu/events.html
and clicking on the registration link. You may
also pay by check or company purchase order
using the form below. If you do, make your
check payable to the University of Delaware.
Send completed form and payment to:
Conflict Resolution Program
University of Delaware
177 Graham Hall
Newark, DE 19716-7380
Cancellation Policy: Only on or before Sept.
12, 2014, may you receive a full refund less a
$50 processing fee. Substitutions can be made
by Sept. 12, 2014, without penalty.
Name
Position Title
Organization
Address
City
State
Zip
Daytime phone number
Fax number (optional)
E-mail
Please let us know about any special
accommodations you require.
Participants completing the four full days
of training will receive a certificate of
completion.