Lesson Plan Course Title – Marketing Dynamics Unit 2, Lesson 3 Session Title – Channels of Distribution Performance Objective: After completing this lesson, students will be able to understand the channels of distribution, evaluate a distribution plan, identify physical distribution activities, and determine costs associated with distribution. Approximate Time: When taught as written, this lesson should take three to four days to complete. Specific Objectives: Students will be able to compare and contrast the advantages and disadvantages of market segmentation and mass marketing. Students will be able to distinguish among geographic, demographic, psychographic, and behavior segmentation. Students will be able to explain the nature of marketing planning. Terms: Channel of Distribution Intermediaries Direct Distribution Indirect Distribution Exclusive Distribution Franchises Integrated Distribution Selective Distribution Intensive Distribution E-Commerce Methods of Transportation For-Hire Carrier Contract Carrier Small Package Carrier Bus Carrier Copyright © Texas Education Agency (TEA) 1 Preparation TEKS Correlations: This lesson, as published, correlates to the following TEKS. Any changes/alterations to the activities may result in the elimination of any or all of the TEKS listed. 130.347 (c)(20)(A) …identify physical distribution activities … 130.347 (c)(20)(B) … determine costs associated with distribution … 130.347 (c)(9)(A) … understand channels of distribution … 130.347 (c)(9)(B) … evaluate a distribution plan … Interdisciplinary Correlations: English: 110.31 (b)(21)(B) … organize information gathered from multiple sources to create a variety of graphics and forms (e.g., notes, learning logs)… 110.31 (b)(22)(B) …evaluate the relevance of information to the topic and determine the reliability, validity, and accuracy of sources (including Internet sources) by examining their authority and objectivity… 110.31 (b)(23)(C) … use graphics and illustrations to help explain concepts where appropriate… 110.31 (b)(23)(D) … use a variety of evaluative tools (e.g., self-made rubrics, peer reviews, teacher and expert evaluations) to examine the quality of the research… Occupational Correlation (O*Net - http://www.onetonline.org/) Supply Chain Managers - 11-9199.04 Similar Job Titles: Logistics Analysts, Logistics Managers, Storage and Distribution Manager, Transportation, Storage, and District Managers Copyright © Texas Education Agency (TEA) 2 Tasks: Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products. Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities. Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as product cost or quality. Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service. Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance. Negotiate prices and terms with suppliers, vendors, or freight forwarders. Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes. Implement new or improved supply chain processes. Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies. Manage activities related to strategic or tactical purchasing, material requirements planning, inventory control, warehousing, or receiving. Soft Skills: Active Listening, Reading Comprehension, Critical Thinking, Speaking, Coordinating, Active Learning. Teacher Preparation: Teacher will review the terms in the outline, digital presentation slides, and handouts to become familiar with lesson. Teacher should locate and evaluate various resources and websites before the lesson. Teacher will have assignments and website information ready to distribute to students. References: Marketing Essentials, Schneider Farese, Kimbrell, Woloszyk, Glencoe McGraw-Hill Copyright © Texas Education Agency (TEA) 3 Instructional Aids: 1. Display for digital presentation, websites for assignments, and class discussion 2. Marketing Essentials, Schneider Farese, Kimbrell, Woloszyk, Glencoe McGrawHill 3. The Channels of Distribution Crossword direction sheet. Materials Needed: 1. Printer paper 2. Assignments ready to distribute to students. Channels of Distribution Crossword. 3. Assignment ready to distribute to students. Distribution Method Comparison direction sheet. 4. Computers with digital presentation software. 5. Internet for students to research business risks. Equipment Needed: 1. Computer with digital presentation and Internet Access 2. Projector to Show Internet Sites 3. Computers for Students to Conduct Research Learner Preparation: The place decision of the marketing mix involves the place where your product will be sold. This is also known as distribution. Marketers must decide where their products are best suited to be sold and how to transport the goods from the producer to the customer. The product may lend itself to one particular method of transportation more than another. Marketers must also choose the best distribution method for their products. Do they want to tightly control were their products are sold, like a designer handbag, or do they want them to be available at the maximum number of outlets, like toothpaste? Introduction Introduction (LSI Quadrant I): SHOW: Show students a box of toothpaste. ASK: Ask students which stores they would go to if they needed toothpaste. SAY: There are a lot of different stores that you can purchase toothpaste, including convenience stores, discount stores, grocery stores, even gift shops in hotels. ASK: Ask students where they would go if they wanted to purchase a pair of designer shoes. Copyright © Texas Education Agency (TEA) 4 SAY: Explain that some designers choose to have tight control over where their products are sold so they can maintain a certain image. ASK: Ask students how they think lettuce that is harvested in Mexico is transported to Texas to be sold in grocery stores. SAY: Explain that since lettuce is perishable it will have to be shipped on a relatively fast transportation method. ASK: Ask students how they computers that are manufactured in China are shipped to the United States? SAY: Explain that since computers are not perishable and trains and trucks would not be able to run between China and the U.S. the computers would probably shipped on boats. ASK: Ask students if they have seen the vending machines that sell electronics such as smartphones and high end head phones. SAY: Explain that this is a new trend in distribution and are found in most airports now. By offering the products for sale in places where the customers are likely to purchase them they are choosing a distribution method that increases their company’s sales. Outline Outline (LSI Quadrant II): Instructors can use the digital presentation, slides, handouts, and note pages in conjunction with the following outline. MI Outline I. The channel of distribution is the path that a product takes from producer to final user. A. Intermediaries are those involved as the product moves from producer to consumer. B. Merchant intermediaries take possession of the product (wholesalers and retailers). C. Agent intermediaries do not take possession. Copyright © Texas Education Agency (TEA) 5 Notes to Instructor Use digital presentation and current events as aid. There are multiple paths that a product can take from producer to consumer. It can go straight from the producer to the consumer or it can go through several middlemen first. The path that it takes is called the channel of distribution. Intermediaries help to move the product along to the E. Rack Jobbers – Wholesalers who consumer. This manage inventory, stock when could be retailer or a needed and provide racks for wholesaler. There displays. are two types of F. Drop Shippers – Own the goods but intermediaries, merchant and agent. do not physically handle the Merchant products. intermediaries actually purchase the product and then turn around and sell it to the end customer. This is different from agent intermediaries who do not take possession. D. Wholesalers – Buy large quantities, store them and then resell them to other businesses. Wholesalers buy large quantities from the producers and then turn around and resell them to other businesses or to retail stores. Rack jobbers are wholesalers who bring their merchandise into stores, stock the shelves, and put the displays up for the retailers. Drop shippers purchase the products from the producers and turn around and sell them to the end customers, but they ship the goods to the customer instead of Copyright © Texas Education Agency (TEA) 6 II. Retailers sell goods to the final consumer for personal use. A. Brick and Mortar Retailers – Have a physical store from which they sell their products. B. Vending Services – Buy goods and sell through vending machines. C. Direct Mail and Catalog – Can be brick and mortar selling goods to customers while they are at home, or Internet sites without a physical store. D. Television Home Shopping Networks – TV stations that sell products to consumers. E. E-Tailing – Retailers selling products over the Internet. Some are an extension of brick and mortar business and some are only found on Internet. the customer going to their store. Use digital presentation and current events as aid Retailers deal directly with the end customers. If they have a store that you can go to and shop they are considered to have a brick and mortar store. Not all retailers have a physical store; there is a trend to online only. Vending services buy goods from wholesalers or producers and then purchase vending machines and stock them with goods. They must keep them stocked and the goods fresh. Vending machines are no longer just used for food items. There is a growing trend to sell electronics in vending machines E-tailers sell their products over the Internet. Almost all major retailers now have websites that they sell products through in addition to their stores. Copyright © Texas Education Agency (TEA) 7 III. Brokers – Paid a commission based on a percentage of the sale price. They negotiate the sale and then look for other customers. They are used often in seasonal products such as food. IV. Independent Manufacturer’s Representatives – Represent several related but not competing manufacturers. Work independently running their own business. V. Distribution Methods A. Direct Distribution – When goods and services are sold directly to the Copyright © Texas Education Agency (TEA) 8 Use digital presentation and current events as an aid. Brokers may put together a line of goods that are related, such as camping equipment, and then sell the line to a retailer that sells camping equipment. By putting together the line from different producers, they are making it easier for the retailers to carry goods from different producers without having to deal with several different producers. Use digital presentation and current events as aid. An independent manufacturer’s rep will carry several different lines but they do not work directly for the producers. They work for themselves and get a commission of everything they sell to the retailers. Use digital presentation and current events as aid. customer from the manufacturer. B. Indirect Distribution – Involves one or more intermediary between customer and manufacturer. C. Exclusive Distribution – Only select distributors are allowed to sell the product. 1. Prestige 2. Image 3. Channel control 4. High profit margin D. Franchises are also an example of exclusive distribution. Only licensed franchises can sell the product. E. Integrated Distribution – When the manufacturer acts as wholesaler and retailer for their own products. F. Selective Distribution – A limited number of outlets in a geographic area are allowed to sell the product. Those selected must: 1. Be able to maintain an image 2. Be a good credit risk 3. Be aggressive marketers 4. Be good inventory planners G. Intensive Distribution – Products are distributed through all suitable outlets. Goal is to sell to as many customers as possible. Direct distribution sells goods directly from the producer to the customer. You cannot purchase the goods in retail stores but must purchase them directly from a sales representative. Indirect has at least one and maybe more intermediaries between the producer and the customer. The intermediary could be a wholesaler or an agent or a broker. Exclusive distribution is very selective about who carries their products. They want to maintain tight control over their product quality and image. It is also way to show prestige if you cannot purchase the product except at a few outlets. In a franchise the franchisee purchases the right to use the logo, recipes, and processes from the franchisor. This is an exclusive distribution method. Integrated distribution is when the producer sells their own products in Copyright © Texas Education Agency (TEA) 9 their own store. VI. E-Commerce – Products sold to customers and industrial buyers via the Internet. A. Cyber Monday sales topped $1.25 billion in 2011. B. Online travel increasingly popular. C. Many retailers moving to B2B websites to sell products to industrial customers. VII. Methods of transporting goods A. Rail – Piggyback and fishyback. B. Air – Public and private carriers. C. Truck – Public and private carriers. D. Water – Intracoastal and internal waterways. E. Pipeline – Used primarily for oil and gas. Copyright © Texas Education Agency (TEA) 10 Selective distribution seeks to limit the number of outlets in a certain area. This way the producer can maintain a tighter control over their image and markets. Intensive distribution attempts to put their product in as many outlets as possible. Use digital presentation as an aid. The number of online only retailers has greatly increased since 2000. Cyber Monday, the Monday after Black Friday when brick and mortar stores kick off their Christmas shopping season, saw a 30% increase from 2010 to 2011 with sales over $1.25 billion. Use digital presentation as an aid. A large part of the decision on how to ship products will be dependent upon the type of product, its perishability and where it is being transported from and to. A piggyback and fishyback are containers that can be transported by truck then have their wheels removed and G. Common Carrier – Transports loaded onto ships products on a specific schedule and and trains and according to government transported. At the regulations. final destination the wheels are put back H. Contract Carrier – Carrier that on and then trucked provides equipment and drivers to to the end customer. transport products according to Air freight can be negotiated contract. transported by either scheduled airlines or Small Package services on private carriers. A. U.S. Postal Service – usually ships Air freight is more packages meeting certain size and expensive than other forms of weight restrictions. B. Freight Forwarder – Transportation transportation but can get the goods to company that pools many smaller the customer quickly shipments together to take when time is advantage of lower rates. important or the C. Express Carrier – transportation that specializes in delivery of small, product is perishable. lightweight packages and highpriority mail. Shipments are usually If a company owns their own truck fleet, less than 150 lbs. then they are a D. Bus Carrier – Usually packages private carrier and do weighing less than 100 lbs via a not have to schedule scheduled bus route. 1. Can make same-day or next- shipments. If they do not own their own day delivery to small towns fleet, then they must and cities. schedule the shipment with a public carrier. If the cities that the goods are being transported to are on rivers or intracoastal waterways, then they can be shipped via boats. If the goods are being shipped F. I. For-Hire Carrier – Transportation company that moves products for business and charge a fee for transportation. Copyright © Texas Education Agency (TEA) 11 between continents, then shipping via boats is a necessity. Pipelines are used to transport a large percentage of oil and natural gas. A small package service handles small to medium size packages which are normally less than 150 lbs. They will usually pool together lots of smaller shipments into a large shipment and then transport them on their trucks to the final destination. The postal service and express delivery services are examples of this. Verbal Lingui stic Logical Mathema tical Visu al Spat ial Music al Rhyth mic Bodily IntraKinesth perso etic nal Interperso nal Application Copyright © Texas Education Agency (TEA) 12 Natur alist Existenti alist Guided Practice (LSI Quadrant III): Students will complete the Channels of Distribution Crossword individually and turn in to the teacher. The crossword puzzle contains all of the vocabulary words for this lesson. The crossword will be graded by the Channels of Distribution Crossword Solutions included with this lesson. Independent Practice (LSI Quadrant III): Distribution Methods Comparison (Team project, two to three students per team) Students will choose a product from the following list. They will research the product and determine the method of distribution that would be best suited for that product. They will give a brief explanation of the method that they choose and explain why that distribution method would be the best for the product. Next they will evaluate the best method to transport the goods from the manufacturer to the end destination. They should list the advantages and disadvantages of using this form of transportation. Product Where Manufactured Hybrid cars Japan Laptop computers China Burgers Meat produced in Pennsylvania Electronic books and readers Books from all over, readers from California Children’s play sets (swings, slides, etc.) Texas Coffee Brazil Students will create a digital presentation with this information and present it to the class. The presentations will be presented to the class and graded on the attached rubric. Summary Review (LSI Quadrants I and IV): Question: Why do some producers choose to have their products sold in a very limited number of outlets? Copyright © Texas Education Agency (TEA) 13 Question: Are all products well suited for limited distribution? Question: What type of products would work well for extensive distribution? Question: What type of factors do marketers need to consider when choosing their distribution strategy? Question: How has the Internet changed distribution for retailers? Question: Do all retailers need to have a brick and mortar and an E-commerce site? Question: What advantage would retailers have by having a website? Question: What is the best way to ship smaller products to a small town in Texas? Question: How does the perishability of goods affect the shipping method? Question: What is the most expensive way to ship goods? Evaluation Informal Assessment (LSI Quadrant III): Instructor should observe the work ethic of individuals involved in class discussions and the Independent Practice activity. Formal Assessment (LSI Quadrant III, IV): Students will be evaluated on their Distribution Methods Comparison Presentation by using the assigned rubric. Extension Extension/Enrichment (LSI Quadrant IV): Distribution Presentation Students will research each of the transportation methods and provide advantages and disadvantages of each method. They will compare and contrast and the different methods and provide examples of products that are well suited for each type of transportation. The presentations will be presented to the class. Copyright © Texas Education Agency (TEA) 14 Marketing Dynamics Unit 2, Lesson 3 Student Directions Independent Practice (LSI Quadrant III): Distribution Methods Comparison (Team project, two to three students per team) Students will choose a product from the following list. You will research the product and determine the method of distribution that would be best suited for that product. You will give a brief explanation of the method that you chose and explain why that distribution method would be the best for the product. Next you will evaluate the best method to transport the goods from the manufacturer to the end destination (retailer or customer). You will need to list the advantages and disadvantages of using this form of transportation. Product Where Manufactured Hybrid cars Japan Laptop computers China Burgers Meat produced in Pennsylvania Electronic books and readers Books from all over, readers from California Children’s play sets (swings, slides, etc.) Texas Coffee Brazil You will create a digital presentation with this information and present it to the class. The presentations will be presented to the class and graded on the attached rubric. Copyright © Texas Education Agency (TEA) 15 Independent Practice (LSI Quadrant III) Distribution Method Comparison Presentation and Collateral Materials Rubric 20 15 10 5 CATEGORY Presentation Well-rehearsed with smooth delivery that holds audience attention. Rehearsed with fairly smooth delivery that holds audience attention most of the time. Delivery not smooth, Delivery not smooth but able to maintain and audience interest of the attention often lost. audience most of the time. Attractiveness Makes excellent use of font, color, graphics, effects, etc. to enhance the presentation. Makes good use of font, color, graphics, effects, etc., to enhance the presentation. Makes use of font, color, graphics, effects, etc., but occasionally these distract from the presentation content. Use of font, color, graphics, effects, etc., but these often distract from the presentation content. Content Covers topic indepth with details and examples. Subject knowledge is excellent. Includes essential knowledge about the topic. Subject knowledge appears to be good. Includes essential information about the topic but there are 1-2 factual errors. Content is minimal OR there are several factual errors. Organization Content is well organized using headings or bulleted lists to group related material. Uses headings or bulleted lists but the overall organization of topics appears flawed. Content is logically organized for the most part. There was no clear or logical organizational structure; just lots of facts. Originality Product shows a large amount of original thought. Ideas are creative and inventive. Product shows some original thought. Work shows new ideas and insights. Uses other people's ideas (giving them credit), but there is little evidence of original thinking. Uses other people's ideas, but does not give them credit. Total Points Earned _______ Copyright © Texas Education Agency (TEA) 16 Copyright © Texas Education Agency (TEA) 17 Copyright © Texas Education Agency (TEA) 18