Lesson Plan Course Title – Marketing Dynamics Unit 1, Lesson 5 Session Title – Handling Business Risk Performance Objective: After completing this lesson, students will be able to interpret how various types of risks impact business activities evaluate security precautions and demonstrate knowledge of safety precautions and skills related to health and safety in the workplace. Approximate Time: When taught as written, this lesson should take two to three days to complete. Specific Objectives: Students will be able to interpret how various types of risks impact business activities. Students will be able to evaluate security precautions and demonstrate knowledge of safety precautions and skills related to health and safety in the workplace. Terms: Risk Prevention and Control Risk Transfer Risk Retention Risk Avoidance Insurance Policy Extended Coverage Property Insurance Business Liability Personal Liability Product Liability Copyright © Texas Education Agency (TEA) 1 Preparation TEKS Correlations: This lesson, as published, correlates to the following TEKS. Any changes/alterations to the activities may result in the elimination of any or all of the TEKS listed. 130.347 (c)(27)(B) …interpret how various types of risks impact business activities… 130.347 (c)(28)(A) …evaluate security precautions and 130.347 (c)(28)(B) …demonstrate knowledge of safety precautions and skills related to health and safety in the workplace. Interdisciplinary Correlations: English: 110.31 (b)(21)(B) … organize information gathered from multiple sources to create a variety of graphics and forms (e.g., notes, learning logs)… 110.31 (b)(22)(B) …evaluate the relevance of information to the topic and determine the reliability, validity, and accuracy of sources (including Internet sources) by examining their authority and objectivity… 110.31 (b)(23)(C) … use graphics and illustrations to help explain concepts where appropriate… 110.31 (b)(23)(D) … use a variety of evaluative tools (e.g., self-made rubrics, peer reviews, teacher and expert evaluations) to examine the quality of the research… Occupational Correlation (O*Net - http://www.onetonline.org/) Risk Management Specialists 13-2099.02 Similar Job Titles: Risk Management Director, Chief Risk Officer, Risk Manager, Credit Risk Management Director Copyright © Texas Education Agency (TEA) 2 Tasks: Document and ensure communication of key risks. Maintain input or data quality of risk management systems. Recommend ways to control or reduce risk. Identify key risks and mitigating factors of potential investments, such as asset types and values, legal and ownership structures, professional reputations, customer bases, or industry segments. Devise systems and processes to monitor validity of risk modeling outputs. Gather risk-related data from internal or external resources. Identify and analyze areas of potential risk to the assets, earning capacity, or success of organizations. Develop or implement risk-assessment models or methodologies. Produce reports or presentations that outline findings, explain risk positions, or recommend changes. Plan and contribute to development of,risk management systems. Soft Skills: Active Listening, Reading Comprehension, Critical Thinking, Speaking, Coordinating, Active Learning. Teacher Preparation: Teacher will review the terms in the outline, digital presentation slides, and handouts to become familiar with lesson. Teacher should locate and evaluate various resources and websites before the lesson. Teacher will have assignments and website information ready to distribute to students. References: Marketing Essentials, Schneider Farese, Kimbrell, Woloszyk, Glencoe McGraw-Hill Instructional Aids: 1. Display for digital presentation, websites for assignments, and class discussion 2. Marketing Essentials, Schneider Farese, Kimbrell, Woloszyk, Glencoe McGrawHill 3. FEMA website http://www.ready.gov/risk-assessment Copyright © Texas Education Agency (TEA) 3 Materials Needed: 1. Printer paper 2. Assignments and website information ready to distribute to students. Risk Management Recommendations Direction Sheet 2. Computers with digital presentation software. 3. Internet for students to research business risks. Equipment Needed: 1. Computer with digital presentation and Internet access 2. Projector to show Internet sites 3. Computers for students to conduct Research Learner Preparation: There are many risks which business owners must be aware of in order to avoid them and be profitable. But just being aware of your risks is not enough; the smart business owner also takes steps to mitigate their risks so if something bad does happen, they will not be out of business. This can be done is multiple ways, like purchasing insurance or making sure that their employees are well trained. This unit will discuss multiple ways that business owners can avoid or reduce their potential for losses due to risk. Introduction Introduction (LSI Quadrant I): SHOW: Show students the FEMA website that deals with businesses risk assessment. http://www.ready.gov/risk-assessment SAY: Explain to students that all businesses big and small must assess their risks regularly and put in place plans to reduce their vulnerability. ASK: Ask the students if they can name risks that business might need to be aware of. SAY: Explain that there are more than just natural disasters and external risks, some risks come from within the business. ASK: Ask students what they think is the most important thing that a business can do to reduce their risk. SAY: Explain that there are multiple things that business can do, purchasing insurance in case of disaster or just making sure that their business is well maintained and clean can reduce risk. ASK: Ask students if they think purchasing insurance will take care of all risks associated with their business. Copyright © Texas Education Agency (TEA) 4 SAY: Explain to students that insurance will not cover all of the risks involved. Business owners must be aware of their markets also and make wise decisions to lower their risk. Outline Outline (LSI Quadrant II): Instructors can use the digital presentation, slides, handouts, and note pages in conjunction with the following outline. MI Outline I. Handling Risk – There are four basic ways that businesses can handle risk. A. Risk prevention B. Risk control C. Risk transfer D. Risk avoidance II. Risk Prevention A. Risk prevention involves taking steps to prevent and control risks by 1. Screening and training employees a) Hire only competent employees b) Drug screen employees c) Provide proper training for employees 2. Providing safe conditions and safety instructions. Copyright © Texas Education Agency (TEA) 5 Notes to Instructor Use digital presentation and current events as aid. While businesses cannot avoid risk there are some things that they can do to handle the risk. They can take steps to prevent the risk from happening in the first place, then can also control the risk by making sure that employees are properly trained and screened, they can transfer to risk to third parties for a price, and they can take steps to avoid the risk altogether. Use digital presentation as an aid. Risk prevention can be accomplished in several ways. Ensuring that you are hiring the best quality employees by background and drug a) Arrange office to prevent accidents b) Develop accident management programs 3. Preventing external theft a) Install closed-circuit security cameras b) Hire security personnel c) Use two-way mirrors. d) Lock up expensive items e) Use product placement to place easily stolen items closer to cashiers. 4. Deterring employee theft a) Install computerized POS systems and analyze for discrepancies. b) Prosecute dishonest employees. III. Risk transfer can be accomplished by transferring risk to a third party. A. Purchase insurance 1. Property insurance 2. Replacement cost coverage 3. Automatic increase protection 4. Loss of income 5. Business liability insurance 6. Personal liability insurance 7. Product liability. 8. Life insurance 9. Credit insurance 10. Workers compensation insurance B. Product and service warranties C. Changing business ownership Copyright © Texas Education Agency (TEA) 6 screening will help avoid employee misconduct. Accidents by both employees and customers can be curtailed if the office/warehouse/stor e is setup properly with sturdy shelving and obstacles put away. Using a safety committee to review possible safety concerns is also recommended. Theft prevention from both employees and customers can be minimized by using security cameras, hiring security personnel, and prosecuting offenders, and will send a message. Use digital presentation as an aid. Transferring risk to third parties such as insurance companies is a smart way for businesses to reduce their possible losses. There are numerous types of insurance that can be purchased. The most common is property insurance which protects the business from loss due to fire, theft, or natural disasters. Businesses can also purchase insurance loss of income insurance that will pay them for missed income while their businesses are being repaired. Other types include, business and personal liability insurance to protect if they are sued, credit insurance which will pay if a customer who they have extended credit to does not pay, and product liability insurance which pays for losses in the event a product that they manufacture or sell is defective. IV. Risk retention involves instances where the business must assume responsibility for the risk. A. A business can’t sell inventory that is no longer in style or a fad. B. Bad weather prevents customers from shopping or eating out during a special event. C. Opening a new business that does not attract customers. Copyright © Texas Education Agency (TEA) 7 Use digital presentation as an aid. Some risks must be absorbed by the business owners themselves. If a business made a poor decision and ordered too much of a particular item, they may have to sell the excess at clearance. Or if a weather event disrupts a special event that they had purchased additional inventory for, they may have to take a loss since they cannot make up the sales. Or if a business is opened up in the wrong location or offers products that are not wanted. Insurance will not cover these types of losses so it is important that the business owner make sound business decisions at all times. V. Risk Avoidance involves taking steps to anticipate possible pitfalls and avoiding them. A. Market research can help businesses determine what their customers want and produce a product that will be well accepted. Copyright © Texas Education Agency (TEA) 8 Use digital presentation as an aid. Marketing research and market planning are essential to a successful business. By following the marketing concept, businesses will deliver products to customers that they want and need and minimize a business’s risk when introducing new products, product planning, and purchasing. Verbal Lingui stic Logical Visua Mathemat l ical Spati al Music al Rhyth mic Bodily Kinest hetic Intraperso nal Interperso nal Natura Existenti list alist Application Guided Practice (LSI Quadrant III): Ask students to brainstorm the risks a small convenience store that is open 24 hours and located in Texas might face. (Write the answers on the board, these should include such things as robbery, tornados, floods, employee theft, shoplifting, customer falls, etc.). Ask the students to list the risk management technique they would recommend that the convenience store owner use to mitigate their exposure for each risk listed. Independent Practice (LSI Quadrant III): Business Risk Recommendations (Team project: two students per team) Each team is to assume that they are the risk managers for a large retail clothing store chain with stores located throughout the United States. The stores sell upscale trendy clothing for customers who are very fashion conscious. Most of their stores are located in large shopping malls but some are in free standing buildings. They have been asked by upper management to evaluate the risks that the clothing stores might face and risks that the corporate office also needs to be aware of. Once the risks are identified, students are to use one the four risk management options to provide recommendations of how those risk should be managed. They will need to give a brief description as to how that will help the business reduce their risk. They will create a digital presentation that they will present to the class. This project will be evaluated using the assigned rubric. Summary Review (LSI Quadrants I and IV): Question: How can risk be transferred? Copyright © Texas Education Agency (TEA) 9 Question: Can all risk be prevented? Question: How might a business owner keep from producing products that the customers do not want or need? Question: How might a business owner prevent accidents from happening at work? Question: What can a business owner do to protect themselves from lawsuits? Question: What are some advantages of having property insurance? Question: How might a business owner prevent employees from stealing from the business? Question: What role does marketing play in risk management? Question: Why is it important to manage risk? Question: Can all types of businesses use risk management? Question: What type of insurance can be purchased to pay while business repairs are being made after a disaster? Evaluation Informal Assessment (LSI Quadrant III): Instructor should observe the work ethic of individuals involved in class discussions and the Independent Practice activity. Formal Assessment (LSI Quadrant III, IV): Students will be evaluated on their Business Risk Recommendations by using the assigned rubric. Extension Extension/Enrichment (LSI Quadrant IV): Business Preparedness Essay Using the FEMA website for business planning, write an essay that details what steps FEMA suggests should be involved in a business preparedness plan, how it would be implemented, how it is tested, and how it can be improved. The essay should provide statistics and specific steps that a business can take to ensure that they are prepared for a natural or terroristic disaster. Copyright © Texas Education Agency (TEA) 10 Marketing Dynamics Unit 1 Lesson 5 Student Directions Independent Practice (LSI Quadrant III): Business Risk Recommendations (team project: two students per team) Each team is to assume that you are the risk managers for a large retail clothing store chain with stores located throughout the United States. The stores sell upscale trendy clothing for customers who are very fashion conscious. Most of their stores are located in large shopping malls but some are in free standing buildings. You have been asked by upper management to evaluate the risks that the clothing stores might face and risks that the corporate office also needs to be aware of. Once the risks are identified, you are to use one the four risk management options to provide recommendations of how those risk should be managed. You will need to give a brief description as to how that will help the business reduce their risk. You will create a digital presentation that you will present to the class. Copyright © Texas Education Agency (TEA) 11 Independent Practice (LSI Quadrant III) Business Risk Recommendation Digital presentation and Collateral Materials Rubric 20 15 10 5 CATEGORY Presentation Well-rehearsed with smooth delivery that holds audience attention. Rehearsed with fairly smooth delivery that holds audience attention most of the time. Delivery not smooth, Delivery not smooth but able to maintain and audience interest of the attention often lost. audience most of the time. Attractiveness Makes excellent use of font, color, graphics, effects, etc., to enhance the presentation. Makes good use of font, color, graphics, effects, etc., to enhance the presentation. Makes use of font, color, graphics, effects, etc., but occasionally these distract from the presentation content. Use of font, color, graphics, effects, etc., but these often distract from the presentation content. Content Covers topic indepth with details and examples. Subject knowledge is excellent. Includes essential knowledge about the topic. Subject knowledge appears to be good. Includes essential information about the topic but there are one to two factual errors. Content is minimal OR there are several factual errors. Organization Content is well organized using headings or bulleted lists to group related material. Uses headings or bulleted lists but the overall organization of topics appears flawed. Content is logically organized for the most part. There was no clear or logical organizational structure; just lots of facts. Originality Product shows a large amount of original thought. Ideas are creative and inventive. Product shows some original thought. Work shows new ideas and insights. Uses other people's ideas (giving them credit), but there is little evidence of original thinking. Uses other people's ideas, but does not give them credit. Total Points Earned _______ Copyright © Texas Education Agency (TEA) 12