Lesson Plan Course Title – Marketing Dynamics Unit 1, Lesson 4 Session Title – Risk Management Performance Objective: After completing this lesson, students will be able to categorize types of business risk, interpret how various types of risk impact business activities, and evaluate security precautions and demonstrate knowledge of safety precautions and skills related to health and safety in the work place. Approximate Time: When taught as written, this lesson should take two to three days to complete. Specific Objectives: Students will be able to categorize types of business risk. Students will be able to interpret how various types of risk impact business activities Students will be able to evaluate security precautions. Students will be able to demonstrate knowledge of safety precautions and skills related to health and safety in the work place. Terms: Risk Risk Management Business Risks Economic Risks Natural Risks Human Risks Copyright © Texas Education Agency (TEA) 1 Preparation TEKS Correlations: This lesson, as published, correlates to the following TEKS. Any changes/alterations to the activities may result in the elimination of any or all of the TEKS listed. 130.347 (c)(5)(F) …conduct a Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis for use in the marketing planning process; … 130.347 (c)(27)(A) …categorize business risks … 130.347 (c)(27)(B) …interpret how various types of risks impact business activities… Interdisciplinary Correlations: English: 110.31 (b)(21)(B) … organize information gathered from multiple sources to create a variety of graphics and forms (e.g., notes, learning logs)… 110.31 (b)(22)(B) …evaluate the relevance of information to the topic and determine the reliability, validity, and accuracy of sources (including Internet sources) by examining their authority and objectivity… 110.31 (b)(23)(C) … use graphics and illustrations to help explain concepts where appropriate… 110.31 (b)(23)(D) … use a variety of evaluative tools (e.g., self-made rubrics, peer reviews, teacher and expert evaluations) to examine the quality of the research… Occupational Correlation (O*Net - http://www.onetonline.org/) Risk Management Specialists 13-2099.02 Similar Job Titles: Risk Management Director, Chief Risk Officer, Risk Manager, Credit Risk Management Director Copyright © Texas Education Agency (TEA) 2 Tasks: Document and ensure communication of key risks. Maintain input or data quality of risk management systems. Recommend ways to control or reduce risk. Identify key risks and mitigating factors of potential investments, such as asset types and values, legal and ownership structures, professional reputations, customer bases, or industry segments. Devise systems and processes to monitor validity of risk modeling outputs. Gather risk-related data from internal or external resources. Identify and analyze areas of potential risk to the assets, earning capacity, or success of organizations. Develop or implement risk-assessment models or methodologies. Produce reports or presentations that outline findings, explain risk positions, or recommend changes. Plan and contribute to development of risk management systems. Soft Skills: Active Listening, Reading Comprehension, Critical Thinking, Speaking, Coordinating, Active Learning. Teacher Preparation: Teacher will review the terms in the outline, digital presentation slides and handouts to become familiar with lesson. Teacher should locate and evaluate various resources and websites before the lesson. Teacher will have assignments and website information ready to distribute to students. References: Marketing Essentials, Schneider Farese, Kimbrell, Woloszyk, Glencoe McGraw-Hill Instructional Aids: 1. Display for digital presentation, websites for assignments and class discussion 2. Marketing Essentials, Schneider Farese, Kimbrell, Woloszyk, Glencoe McGrawHill 3. FEMA website http://www.ready.gov/natural-disasters Copyright © Texas Education Agency (TEA) 3 Materials Needed: 1. Printer paper 2. Assignments and website information ready to distribute to students. (SWOT Analysis) Direction Sheet 2. Poster board 3. Internet for students to research types of businesses. Equipment Needed: 1. Computer with digital presentation and Internet access 2. Projector to show Internet sites 3. Computers for students to conduct research Learner Preparation: Business owners must understand the risks that are associated with their business. If they are not prepared for risks, they are in serious jeopardy of losing their business if something happens such as a natural disaster or employee theft. There are steps that can be taken to minimize the risk but first business owners must understand where they are at risk in order to work to minimize it. Ask students how much money they think natural disasters such as Hurricane Katrina cost businesses in Louisiana, and the Gulf coast? Or tornados in Texas? Introduction Introduction (LSI Quadrant I): SHOW: Show students the FEMA website which lists type of natural disasters. http://www.ready.gov/natural-disasters . ASK: Ask students if they realize that businesses, both large and small, need to have disaster preparedness plan in place? SAY: Explain that all businesses are vulnerable to some level of risk. ASK: Ask students if they can name some of the risks that businesses are susceptible to. SAY: Explain that risk comes not only from natural disasters but risk can come from internal sources also. ASK: Ask students how much they employee theft affects businesses. SAY: Explain that business owners need to be aware of risk that can come from all sources, natural disasters, employee theft, defective products, and even lawsuits. ASK: Ask students if they can name any other sources of risk. Copyright © Texas Education Agency (TEA) 4 SAY: Explain that the economy can also cause risk for business owners. During the recession a record number of businesses failed because consumers quit spending money. Some risks can be mitigated while others cannot. Outline Outline (LSI Quadrant II): Instructors can use the digital presentation, slides, handouts, and note pages in conjunction with the following outline. MI I. Outline Risk is the possibility of financial loss. Notes to Instructor Use digital presentation and current events as aid. A businesses goal is to be profitable but that may be difficult. Businesses may not make as much money as they expected or there may be an unexpected financial loss. This is the risk that business people take when they open their businesses. II. Risk Management is the systematic process of managing an organization’s risk exposure to achieve objectives in a manner consistent with public interest, human safety, environmental factors, and the law. Copyright © Texas Education Agency (TEA) 5 Use digital presentation as aid. Businesses cannot eliminate risks altogether, however they can reduce risk and manage it by using the latest and best marketing information, making wise choices and analyzing opportunities. III. Business Risks are the possibility of business loss or failure. There are three types of business risks A. Economic B. Natural C. Human Copyright © Texas Education Agency (TEA) 6 Use digital presentation as an aid. Business risks can be categorized into three different categories. Economic, natural, and human. It is important for business people to understand what these risks are so they can put plans in place to minimize these risks. Knowing what your greatest strengths and weaknesses will enable the business to have a greater chance of success. IV. Economic Risks occur from changes in the overall business conditions. These risks include the following. A. Type or amount of competition 1. Businesses must keep up with the products that their competitors are offering. 2. Foreign competitors might be able to offer product at lower price. B. Changing customer lifestyle 1. Single parent households 2. Dual-income households 3. Aging populations 4. Postponing marriage C. Product obsolescence 1. Fashion trends 2. Technology 3. Fads D. Government regulation 1. New laws or regulations passed 2. Recalls E. Inflation F. Deflation Use digital presentation as aid. Economic risk encompasses many aspects of business that business owners have no control over. Competition can come from new companies or existing companies who modify their product or drop prices to be more competitive. Risk can also come from the population aging or changing lifestyles like delaying marriage until they are older or the rise of single parent families. Fashion trends and fads can also be risky. It is important to understand the market and not over purchase on products and be left with unwanted inventory. Government regulation can have a big impact on the economic well being of a business. If the government passes new legislation that requires higher taxes or more regulation, it will have an economic impact on the business. Inflation and deflation Copyright © Texas Education Agency (TEA) 7 also have a dramatic effect on business. The cost of goods and services goes up with inflation and goods are not worth the same value in deflationary times. V. Natural Risks are risk that are caused by natural disasters such as floods, tornadoes, hurricanes, fires, lightning, droughts, earthquakes, and unexpected changes in normal weather patterns Copyright © Texas Education Agency (TEA) 8 Use digital presentation as an aid. Insurance can help with some natural risks, but not all. Some businesses depend upon predictable weather. Ski resorts depend upon snow during the winter months. If there is an unusually warm winter without snow, people will not go skiing and the resorts will lose money. The same is true for beach resorts that depend on warm sunny weather to draw tourists. Other types of natural disasters can wreak havoc on a business but most can be insured, which we will discuss later. VI. Human risks are caused by human mistakes and by the unpredictability of customers, employees, and the work environment. A. Theft B. Nonpayment of accounts C. Bad checks D. Employee negligence E. Employee incompetence F. Employees abuse discounts VII. SWOT Analysis A. Strengths – What do you do well? What advantages do you have over your competitors? B. Weaknesses – What are your weaknesses? Lack of resources? Inexperience? Etc… C. Opportunities – These are external to your business. What opportunities exist in your market, or in the environment, from which you hope to benefit? D. Threats – These are beyond your control. Government changes, economic downturns, bad publicity, etc… Copyright © Texas Education Agency (TEA) 9 ., Use digital presentation as aid. There are lots of ways that people can be a risk to business, both as consumers and employees. Customers may shoplift or not pay their bills. They can also write bad checks that cannot be collected. Employees can be risky if they are not careful about their job and so something to damage the products. Employee theft is also risk that business owners must take. Use digital presentation as an aid. Businesses can use a SWOT analysis to determine where their weaknesses lie and how they can capitalize on their strengths. In order to conduct the analysis, companies have to look at their competitors, the economy, internal threats, and government regulations to see what they need to be wary of in the future. Strengths and weaknesses are within your organization. Opportunities and threats are external to your organization. Verbal Lingui stic Logical Visu Mathemat al ical Spat ial Music al Rhyth mic Bodily IntraKinesth perso etic nal Interperso nal Natura Existenti list alist Application Guided Practice (LSI Quadrant III): Ask students to choose a company in which they are interested. Have them brainstorm the risks that company faces from their competitors? From the economy? From the government? Write the answers on the board as the students brainstorm. Independent Practice (LSI Quadrant III): SWOT (Strengths, Weaknesses, Opportunity, Threats) Analysis (Team project: two students per team) 1. 2. Each team will use poster board dividing into four sections. The sections will be labeled as follows: a. Strengths b. Weaknesses c. Opportunities d. Threats Students will choose their favorite sports team. It could be a team at their high school or a professional team. They will identify each of the SWOT elements for their team. Copyright © Texas Education Agency (TEA) 10 3. Each group will present their SWOT analysis to the class. This project will be evaluated using the assigned rubric. Summary Review (LSI Quadrants I and IV): Question: What are the different types of risks associated with businesses? Question: Why do businesses have to be proactive in their approach to risk? Question: What are some risks that the government causes for businesses? Question: What are some disadvantages of a sole proprietorship? Question: What is a SWOT analysis? Question: What type of business would benefit most from conducting a SWOT analysis? Question: Why would it be wise for some high risk businesses to incorporate? Question: How might employees be a threat to businesses? Question: Why is it important to know what your competitors are up to? Question: How can customers be a risk to business? Question: What is the role of the business owner in regard to risk? Evaluation Informal Assessment (LSI Quadrant III): Instructor should observe the work ethic of individuals involved in class discussions and the Independent Practice activity. Formal Assessment (LSI Quadrant III, IV): Students will be evaluated on their “SWOT Analysis” by using the assigned rubric. Extension Extension/Enrichment (LSI Quadrant IV): Risk Analysis Student Directions: Choose a business that you can research on the Internet. You will Copyright © Texas Education Agency (TEA) 11 research the company to complete a SWOT analysis. From the SWOT analysis you will write a paper detailing each of the SWOT elements and what the company should do to take advantage of their opportunities and lessen their threats. The SWOT analysis must include information on competitors, governmental threats, economic threats, and human threats. Copyright © Texas Education Agency (TEA) 12 Marketing Dynamics Unit 1, Lesson 4 Student Directions Independent Practice (LSI Quadrant III): SWOT (Strengths, Weaknesses, Opportunity, Threats) Analysis Project (Team Project: two students per team) 1. 2. 3. Each team will use poster board dividing into four sections. The sections will be labeled as follows: a. Strengths b. Weaknesses c. Opportunities d. Threats Students will choose their favorite sports team. It could be a team at your high school or a professional team. You will identify each of the SWOT elements for your team. Each group will present their SWOT analysis the class. This project will be evaluated using the assigned rubric. Copyright © Texas Education Agency (TEA) 13 Independent Practice (LSI Quadrant III): SWOT Analysis Project Rubric 20 15 CATEGORY 10 5 Presentation Well-rehearsed with smooth delivery that holds audience attention. Rehearsed with fairly smooth delivery that holds audience attention most of the time. Delivery not smooth, Delivery not smooth but able to maintain and audience interest of the attention often lost. audience most of the time. Attractiveness Makes excellent use of font, color, graphics, effects, etc., to enhance the presentation. Makes good use of font, color, graphics, effects, etc. to enhance the presentation. Makes use of font, color, graphics, effects, etc., but occasionally these distract from the presentation content. Use of font, color, graphics, effects, etc., but these often distract from the presentation content. Content Covers topic indepth with details and examples. Subject knowledge is excellent. Includes essential knowledge about the topic. Subject knowledge appears to be good. Includes essential information about the topic but there are one to two factual errors. Content is minimal OR there are several factual errors. Organization Content is well organized using headings or bulleted lists to group related material. Uses headings or bulleted lists but the overall organization of topics appears flawed. Content is logically organized for the most part. There was no clear or logical organizational structure; just lots of facts. Originality Product shows a large amount of original thought. Ideas are creative and inventive. Product shows some original thought. Work shows new ideas and insights. Uses other people's ideas (giving them credit), but there is little evidence of original thinking. Uses other people's ideas, but does not give them credit. Total Points Earned _______ Copyright © Texas Education Agency (TEA) 14