September 2015
Shareholder
Exclusive
A message from
your Chairman
Direct dividend
information
BT Mobile Shareholder offer
Shareholder prize
draws
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7
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We use the power of
communications to
make a better world
A message from your Chairman
We held our annual general meeting at Old Billingsgate
in London this year. You can find full details of the
meeting, including the voting results, online at
www.bt.com/btagm2015
At the meeting I reported on a very positive year. Our
financial results continued to meet or exceed expectations,
while we maintained our record for investing in the longterm value of the business with major announcements
in areas such as broadband and mobile. We also grew
our dividend in line with guidance we gave at the start
of the year. I am pleased to report that at the AGM our
shareholders approved a final dividend of 8.5p (up 13%),
meaning a 14% increase in the 2015 full year dividend to
12.4p per share.
The launch of BT Mobile started well with more than
100,000 mobile customers signing up for a BT SIM in
the first three months. We aim to accelerate our mobile
presence with the purchase of EE and have made a strong
case for the Competition and Markets Authority to approve
the acquisition. This will allow us to create a true UK digital
champion, providing customers with greater choice and
value and helping to deliver the UK’s connected future.
We’ve recently launched BT Sport Europe, the new home
of UEFA Champions League football, which is free for our BT
TV customers. We’re also leading the way on Ultra HD TV.
Our BT Sport Ultra HD channel is the first live sports channel
in Europe offering picture quality four times that of normal
high definition.
The rollout of superfast broadband over fibre optic cables
is one of our most significant investments. Four out of five
UK premises can now access these services from BT. Our
rollout is on course to get overall UK coverage of superfast
services to 95% by the end of 2017. Our ambition is to go
even further. During the year we announced plans to move
most of the UK from superfast to ultrafast services in the
coming years. These investments serve the interests of
shareholders, customers and the nation as a whole.
Our goal is to deliver sustainable, profitable revenue growth
supported by the investments we are making. We made
progress towards this goal last year, and I am confident BT
will continue to make further progress, delivering long-term
value for our shareholders.
We’ve also been investing to improve customer service
and are seeing some results. Openreach is running ahead
of all 60 minimum service levels set by the regulator,
Ofcom. We’re not yet where we want to be, but we’ve made
progress and remain ambitious for the year ahead.
Sir Michael Rake
Chairman
7 September 2015
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BT Sport Europe is the new home of UEFA Champions
League football and it’s free for our BT TV customers
Our investment in fibre broadband is transforming lives
Our rollout of superfast broadband over fibre optic cables continues and four
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Receive your dividends
direct and have a
chance to win one
of our great prizes
Why not receive your dividends direct to your bank or building society account?
All you need to do is call us with your bank details on 0808 100 4141 – it’s free.
For more details go to www.shareview.co.uk
Don’t delay – sign up today – the prize draws close on 31 October 2015.
Why choose direct dividend payment?
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It’s more secure.
No trips to the bank.
One tax voucher in May for all
dividends in the previous tax year
No fees for lost
cheques.
BT Tower trip
Get away from it all
At nearly 600ft tall, the BT Tower gives you
spectacular panoramic views of the city of London.
You can visit as our VIP guest and see the sights
for yourself.
Win a 3-night weekend break with Warner Leisure
Hotels at any one of their stylish hotels*. Stay in a
standard room and enjoy a range of daytime activities
including full use of the leisure and sports facilities.
Delicious breakfasts and evening meals are also
included.
Simply choose to receive your dividends direct
by 31 October 2015 and we’ll enter you into the
draw to win two tickets for a memorable visit to
the BT Tower.*
All prize winners must be over 21 years of age.
iPad Air
Naked Wines
Win a new, 16GB iPad Air*. Thin, lightweight and
Wi-Fi enabled, it’s one of the best tablets around.
All shareholders who register to receive dividends
direct will automatically receive a £30 credit with
Naked Wines when ordering a 6 or 12-bottle
case of wine.
It has a re-engineered 9.7-inch Retina display,
the revolutionary Touch ID fingerprint sensor,
a powerful A8X chip with 64-bit architecture,
a new iSight camera, an improved FaceTime HD
camera, faster wireless, iOS 8, iCloud and up to
10 hours of battery life. It also comes with great
apps for productivity and creativity.
What’s more, all shareholders who choose direct
dividends will be entered into a prize draw to win
a 6-bottle case of Moutard Champagne*.
*To enter, sign up to receive direct dividends. For all prize draw terms and conditions, go to www.bt.com/signup
All prize draws close on 31 October 2015.
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Making a difference
in local communities
BT has always believed in the powerful impact of volunteering,
and using the power of communications to make a better world.
Every day our people use their passion, expertise and skills to
make a difference in their local communities, and we encourage
our employees and other stakeholders to give their time to
release the potential of others.
Releasing the potential of thousands
of disabled children
You can join in and
support grassroots
sports clubs
BT’s partnership with the Lord’s Taverners – the cricket charity supporting
disabled and disadvantaged young children – is now in its sixth year.
Together we have funded the installation of 20 multi-sensory rooms in
special education needs schools across the UK, helping to improve the lives
of thousands of disabled children with complex communication problems.
BT has launched the ‘BT School Champion’ volunteering programme
matching an employee to each school we’re supporting, building a deeper
connection that lives on beyond the opening of the sensory room.
BT continues its partnership
with Join In, the London 2012
legacy volunteering charity, with
the aim of building a national
network of volunteers supporting
grassroots sports clubs across the
UK. Hundreds of BT employees
have given their time to date,
and many have signed up to
become Join In ‘Local Leaders’
with additional responsibility for
coordinating volunteer support
in their local areas.
BT’s Paralympic Ambassador Jonnie Peacock opened the latest sensory
room at the Samuel Pepys School in his home county of Cambridgeshire.
He said, “To witness the effects that these multi-sensory rooms have on
young people’s lives is incredible.”
Find out more at
www.bt.com/betterfuture
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Find out how you can volunteer at
www.joininuk.org
The Supporters Club
continues to grow
Supporting the growth
of Wheelchair Rugby
The Supporters Club, BT Sport’s partnership with
Comic Relief, aims to build a better world by
bringing people together through sport.
Earlier this year BT entered a three-year
partnership with GB Wheelchair Rugby,
supporting the elite Great Britain squad who
compete at international level in addition to
helping wheelchair rugby to grow at grassroots
level. Commonly referred to as ‘murderball’,
wheelchair rugby is one of the most thrilling
disability sports to play – and to watch!
BT Sport customers can sign up to make monthly
donations of £1, £3 or £5 to The Supporters Club
and to date the initiative has raised £4.3 million,
with almost 100,000 customers giving each
month.
The Supporters Club gives grants to charities who
use sport to change the lives of disadvantaged
young people. The funding works to improve
achievement in school, tackle exploitation and
abuse, and increase skills, opportunities and
employment.
One such charity is the Homeless FA, where our
funding delivers a football training centre project,
developing life skills and teaching sports leadership
to young people experiencing homelessness.
The work of the Homeless FA will feature in a
documentary from BT Sport films at the end of
the year.
From 12 to 16 October, eight elite wheelchair
rugby teams from around the world will compete
in the BT World Wheelchair Rugby Challenge at
the Copper Box Arena on the Queen Elizabeth
Olympic Park. The GB squad are hoping for victory,
as they prepare for the Rio 2016 Paralympic
Games next September.
Find out more at
www.bt.com/disabilitysport
Find out more at
www.btsport.com/thesupportersclub
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Get an Amazon.co.uk Gift Card*
when you switch to BT Mobile today
Shareholders will receive an Amazon.co.uk Gift Card credited with
up to £30 when you switch to BT Mobile. Just follow the steps to
switch to BT Mobile and claim your gift card using the link below.
500MB Plan
500MB data
200 minutes
Unlimited texts
12-month contract
£20 Amazon.co.uk
Gift Card
2GB Plan
Use code
BTM091528
to claim your
gift card
2GB data
500 minutes
Unlimited texts
12-month contract
£30 Amazon.co.uk
Gift Card
20GB Plan
20GB data
Unlimited minutes
Unlimited texts
12-month contract
£30 Amazon.co.uk
Gift Card
Follow the steps below to claim your gift card:
Switch now. Visit bt.com/shareholdermobile or call 0800 032 6620
UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK. You cannot share your data connection with other devices – known as tethering.
Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service
charge set by the company you call. 0800 numbers and calls to voicemail included. Compatible phone needed, may need unlocking.
500MB Plan customers get a £20 Amazon.co.uk Gift Card and 2GB and 20GB Plan customers get a £30 Amazon.co.uk Gift Card
Available to new BT Mobile SIM customers ordering the service between the 7/09/2015 and 31/10/2015. By invitation only for BT shareholders. BT Mobile is subject to the standard terms
of services. The voucher is non-transferable. One voucher per SIM order. Excludes other offers. You will be able to redeem this voucher 14 days after activation of your BT Mobile SIM by going
to the link at bt.com/shareholderclaim. Vouchers must be claimed by 31/12/ 2015. Cannot be used with employee offers. No cash alternative. This offer is only available for a purchase made
on Amazon.co.uk. Any purchase made will be subject to Amazon standard terms of sale or service. See our terms and conditions at bt.com/legalstuff.
*Amazon.co.uk is not a sponsor of this promotion. Amazon.co.uk Gift Cards (“GCs”) may be redeemed on the Amazon.co.uk website towards the purchase of eligible products listed in our
online catalogue and sold by Amazon.co.uk or any other seller selling through Amazon.co.uk. GCs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other
account. Amazon.co.uk is not responsible if a GC is lost, stolen, destroyed or used without permission. See www.amazon.co.uk/gc-legal for complete terms and conditions. GCs are issued by
Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates.
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Shareholder offers
BT Shop
Save £100 on the BT Home SmartPhone S, our
home smartphone that blocks nuisance calls, it also
has the ability to surf the web, check emails, update
Facebook, and download apps, all on your home
phone!
To find out what’s available, call 0800 917 0514 or
visit www.bt.com/shop/shareholder
Demand is usually very high, so we’re only able to
make these offers available for a limited period.
Fred. Olsen Cruise
Theatre tickets
Award-winning Fred. Olsen Cruise Lines operates a
stylish fleet which can access many ports that larger
cruise ships cannot, taking you ‘right to the heart’
of over 200 destinations around the world. Ideal for
individual or group travel and with a fantastic 10%
discount off all cruises for BT shareholders, friendly
Fred. Olsen has just the cruise holiday for you!
BT has teamed up with Ambassador Select to bring
all BT shareholders a selection of the best shows and
ticket offers from around the UK.
Check out their offers at bt.ambassadorselect.com
To book call 0844 871 7615 and quote the offer code
PROMO-NETWORK
Terms and conditions apply. To book call Fred. Olsen
Cruise Lines Reservations Team on 0800 0355 110,
quoting GRP0095 and promotional code ‘BTSHARE’.
www.fredolsencruises.com
For more shareholder offers, go to www.bt.com/shareholderoffers
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Shareholder prize draws
We’re delighted to offer all shareholders the chance to enter three
prize draws – see details below.
iPad mini 3
One lucky shareholder could win a brand new Apple
iPad mini 3*. With 16GB memory and Wi-Fi, the
iPad mini 3 comes with powerful apps for the everyday
things you do, like surfing the web, checking email,
editing videos and photos, listening to music and
reading books.
There are hundreds of thousands of apps on the App
Store, so whether it’s photography, gaming, travelling
or managing your finances, you’ll find an app that
will help you do it better. This prize draw closes on
31 October 2015.
To enter call 0800 138 5110 or go to
www.bt.com/signup
BT Christmas Concert
BT Rugby
Chris Hollins is back to present a wonderful
concert of festive delights, from traditional carols
to favourite hits at the BT Christmas Concert on
Monday 14 December.
Wheelchair rugby is a thrilling sport to watch, and we’re
giving five shareholders the chance to win a pair of
tickets to the BT World Wheelchair Rugby Challenge*.
We’re offering two shareholders the chance to really
get into the Christmas spirit and win a pair of tickets
to this great performance*. This prize draw closes on
31 October 2015.
To enter call 0800 138 5110 or go to
www.bt.com/signup
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You’ll be watching GB vs France at the Copper Box
Arena, London at 19.30 on Monday 12 October.
Don’t miss out – prize draw closes on
30 September 2015.
To enter call 0800 138 5110 or go to
www.bt.com/signup
*To enter and request prize draw terms and conditions, call 0800 138 5110 or go to www.bt.com/signup
Become an e-shareholder
As an e-shareholder, everything’s more straightforward.
We’ll communicate with you electronically and your
dividends will be paid directly into your bank or building
society account. It’s easier and quicker all round.
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How do I sign up?
Step one
Step two
Register online at www.bt.com/signup or scan the QR code,
give us your email address and add your shareholder reference
number (from your dividend tax voucher).
Look out for your activation code in the post. When you
receive it, add your bank or building society details online.
Simple!
If you already receive your dividends direct to your bank or building
society account, you can become an e-shareholder by signing up to
receive your communications electronically. All you need is your shareholder reference number and your
email address.
Go to www.bt.com/signup for more information on e-shareholding
and to register your e-shareholder account.
Then update your details to ‘email’ rather than ‘paper’. It couldn’t be easier!
Introducing Consolidated Tax Vouchers
From the 2015/16 UK tax year, we will send you Consolidated Tax Vouchers.
By choosing to receive your dividends direct to your bank or building society, you will automatically receive an
annual consolidated tax voucher with our annual mailing in May, giving you all your BT dividend tax information
for the previous tax year in one statement.
SEPT
MAY
Separate tax vouchers for
each dividend.
One tax voucher in May for all
dividends paid in the previous tax year.
FEB
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Don’t be a target for share fraud
Fraudsters use persuasive, high-pressure tactics to scam investors. They may offer to sell you shares that turn out
to be fake or worthless, or to buy your shares at a high price if you pay an upfront fee. Either way, the promised profits
won’t materialise and you’ll probably lose your money. Here’s how to avoid investment scams.
How to avoid share fraud
Report a scam
1
Reject cold calls
If you’ve been cold called with a high-risk offer to buy or
sell shares, chances are it’s a high risk investment
or a scam. You should treat the call with extreme
caution. The safest thing to do is hang up.
If you suspect that you have been approached by
fraudsters please tell the FCA using the share fraud
reporting form at www.fca.org.uk/scams, where you can
find out more about investment scams. You can also call
the FCA Consumer Helpline on 0800 111 6768.
2
Check the firm on the FS Register at www.fca.org.uk/register
The Financial Services Register is a public record of all
the firms and individuals in the financial services industry
that are regulated by the Financial Conduct Authority (FCA).
If you have lost money to investment fraud, you should
report it to Action Fraud on 0300 123 2040 or online at
www.actionfraud.police.uk
3
Get impartial advice
Think about getting impartial financial advice before
you hand over any money. Seek advice from someone
unconnected to the firm that has approached you.
Find out more at www.fca.org.uk/scamsmart
Remember: if it sounds too good
to be true, it probably is!
Contact information
Shareholder
helpline
For general enquiries call:
Freefone:
0808 100 4141 (+44 121 415 7178*)
Textphone:
0800 169 6907 (+44 121 415 7028*)
BT Shop:
0800 917 0514
Online
Post
You can find information on how
to manage your shareholdings at
help.shareview.co.uk
Equiniti, Aspect House,
Spencer Road, Lancing,
West Sussex, BN99 6DA,
United Kingdom
If your question is not answered by
the information provided, you can
send your enquiry via secure email
from these pages.
*calls from outside the UK
BT Group plc
www.bt.com
Registered office: 81 Newgate Street, London, EC1A 7AJ
Registered in England and Wales No. 4190816.
PHME: 75789
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telephone number.)