Lesson Plan, Communication Skills
Course Title: Principles of Architecture and Construction
Session Title: Communication Skills
Performance Objective:
During lesson student will observe and demonstrate verbal and non-verbal communication and
listening skills
Specific Objectives:
When lesson is completed, student will be able to:
• Distinguish between verbal and non-verbal communication.
• Describe voice rate and voice pitch.
• List the traits of a good listener.
• Describe a good handshake.
Preparation
TEKS Correlations:
This lesson, as published, correlates to the following TEKS. Any changes/alterations to the
activities may result in the elimination of any or all of the TEKS listed.
130.42. (c)(6) The student uses industry-specific verbal and visual skills to accomplish effective
communications. The student is expected to:
(A) match verbal and visual communications to industry-specific situations; and
(B) use correct terminology to convey verbal and visual communications.
Interdisciplinary Correlations:
Sociology 113.37.(c)(8) The student understands different styles and forms of leadership,
political socialization, and communication techniques that influence perception, attitudes, and
behavior. The student is expected to:
(A) identify and describe different forms of leadership as they relate to group-motivation
techniques;
(C) evaluate different communication techniques, used to influence perceptions, attitudes, and
behaviors of persons and groups.
Teacher Preparation:
Teacher will prepare for lesson by researching verbal and non-verbal communication skills in
books or the internet. Teacher will be familiar with benefits of eye-contact, good handshakes,
and facial expressions.
Instructional Aids:
1. Internet sites relating to eye contact in different cultures.
Materials Needed:
1. Pen or pencil to complete Internet Activity and Assessment
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Equipment Needed:
1. Computer with internet connection for each student.
2. Projector/Screen for Power Point Presentation
Introduction
Introduction (LSI Quadrant I):
SAY: Communication Skills are important in the workplace.
ASK: Can you give a personal example when you have experienced poor communication?
SHOW: Today, we will talk about verbal and non-verbal communication skills. We will also talk
about listening, facial expressions, gestures, and handshakes.
Outline
Outline (LSI Quadrant II):
Instructors can use the PowerPoint presentation, and notes pages (Handout 1, Note-taking
Assistance) in conjunction with the following outline.
MI
Outline
Notes to Instructor
I. Title Slide
Teacher will instruct
students to take notes
COMMUNICATION SKILLS
on the sheet provided
(Handout 1, Notetaking Assistance) as
teacher shows Power
Point presentation.
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II.
Verbal Communication
Verbal Communication can be
defined as what comes out of
your mouth when you speak.
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.
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III.
Teacher will give
students the meaning
of voice rate and voice
pitch.
Verbal Communication
Voice Rate
Voice Pitch
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Rate is how fast
someone speaks.
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Pitch is how high or
low someone speaks.
Class discussion:
Why are voice rate
and pitch important?
IV.
Verbal Communication
•Being a good communicator involves
speaking AND listening.
•There is a difference in hearing and
listening.
•Listening skills help you understand what
someone is "talking about”.
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V.
Verbal Communication
Traits of a Good Listener
A good listener:
•is attentive.
•maintains eye contact.
•doesn't interrupt the speaker .
•sits still.
•leans toward the speaker.
•repeats instructions or asks appropriate
questions when the speaker has finished.
After giving the traits
of a good listener,
teacher might ask
students to rate their
own listening skills.
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VI.
Non-Verbal Communication
1. Body language
2. Facial Expression/Eye Contact
3. Gestures
Teacher will give four
examples of nonverbal communication.
On the next few slide,
teacher will expand on
each example.
4. Appearance
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VII.
Teacher will speak
about the importance
of body orientation,
posture, and smile.
Non-Verbal Communication
Body Language
•Body Orientation
•Posture
•Smile
Body orientation is the
way the body is facing.
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VIII.
Non-Verbal Communication
Facial Expressions
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Posture shows
confidence. It’s great
for your health and
image.
Teacher will have
students give thoughts
about each expression
as it is shown on the
screen.
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IX.
Non-Verbal Communication
Eye Contact
•In our culture, eye contact
shows attentiveness and respect.
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X.
Non-Verbal Communication
Gestures
•a movement or position of the body
that expresses an idea or emotion
•can be positive or negative
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XI.
Teacher will have
students give thoughts
about each gesture as
it is shown on the
screen.
Non-Verbal Communication
Gestures-Examples
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XII.
Teacher will lead class
discussion about the
importance of physical
appearance.
Non-Verbal Communication
Appearance
•Most people judge others by
appearance.
•What judgments could you make
about the following people by their
appearance?
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XIII.
Using a student
volunteer, teacher will
demonstrate proper
handshake.
Handshake
•Defined as a gripping and shaking of opposite
hands by two people
•Can be used as a greeting, an expression of
congratulations, to bring finality to a project
•The web of each person’s hand should touch
•Use proper grip
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Verbal
Linguistic
Logical
Mathematical
Visual
Spatial
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Musical
Rhythmic
Bodily
Kinesthetic
Intrapersonal
Interpersonal
Naturalist
Existentialist
Application
Guided Practice (LSI Quadrant III):
Students will practice handshakes with each other and the teacher. Students will introduce
themselves to each other while concentrating on make eye contact with each other.
Independent Practice (LSI Quadrant III): See Handout 2, Internet Activity.
Students will use internet to search for “eye contact culture”.
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Summary
Review (LSI Quadrants I and IV):
Question: What have you learned today about communication?
Answer: Answers will vary.
Question: Why is communication important in the workplace?
Answer: Answers will vary.
Evaluation
Informal Assessment (LSI Quadrant III):
Teacher will exhibit several different facial expressions and gestures and have students say
what he/she is non-verbally communicating.
Formal Assessment (LSI Quadrant III, IV): See Handout, Communication Handout
Assessment.
Extension
Extension/Enrichment (LSI Quadrant IV):
Teacher could invite a Human Resources expert to speak to the class about non-verbal
communication in interviews.
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Handout 1, Note-taking Assistance
Course Title: Principles of Architecture and Construction
Session Title: Communication Skills
Verbal Communication can be defined as:
Voice ____________
Voice Pitch ____________
Being a good communicator involves ____________ AND ____________.
Traits of a Good Listener:
Non-Verbal Communication
1.
2.
3.
4.
Handshake
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Handout 2, Internet Activity
Course Title: Principles of Architecture and Construction
Session Title: Communication Skills
Students will use internet to search for “eye contact culture.”
Country/Culture Meaning of eye contact
Internet Site/Resource
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Assessment, Communication Skills
Course Title: Principles of Architecture and Construction
Session Title: Communication Skills
Multiple Choice
1. When it is time to start a meeting, employees are talking, checking email on their PDAs, etc. The
CEO rises from his chair and raises his hand making a stop signal. The CEO is exhibiting what
type of communication?
a. VERBAL
2.
b. NON-VERBAL
A mother gains the attention of her child and places one single finger to her lips. The mother is
exhibiting what type of communication?
a. VERBAL
b. NON-VERBAL
3. Children are playing in the backyard, and their mother opens the back door and says, “Children,
come inside. It’s time for dinner.” The mother is exhibiting what type of communication?
a. VERBAL
b. NON-VERBAL
4. A young man walks down the sidewalk with his head down and shoulders slumped. The young
man is exhibiting what type of communication?
a. VERBAL
b. NON-VERBAL
5. List three traits of a good listener.
6. Describe a good handshake.
7. What is body orientation?
True or False
________8. Being a good communicator involves speaking AND listening.
________9. There is a difference in hearing and listening.
________10. Smiling is a form of non-verbal communication.
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Assessment, Communication Skills
Answer Sheet and Rubric
Course Title: Principles of Architecture and Construction
Session Title: Communication Skills
Multiple Choice
1. When it is time to start a meeting, employees are talking, checking email on their PDAs, etc. The
CEO rises from his chair and raises his hand making a stop signal. The CEO is exhibiting what
type of communication?
a. VERBAL
2.
b. NON-VERBAL
A mother gains the attention of her child and places one single finger to her lips. The mother is
exhibiting what type of communication?
a. VERBAL
b. NON-VERBAL
3. Children are playing in the backyard, and their mother opens the back door and says, “Children,
come inside. It’s time for dinner.” The mother is exhibiting what type of communication?
a. VERBAL
b. NON-VERBAL
4. A young man walks down the sidewalk with his head down and shoulders slumped. The young
man is exhibiting what type of communication?
a. VERBAL
b. NON-VERBAL
5. List three traits of a good listener.
Any of the following:
• is attentive.
• maintains eye contact.
• doesn't interrupt the speaker .
• sits still.
• leans toward the speaker.
• repeats instructions or asks appropriate questions when the speaker has finished.
6. Describe a good handshake.
Any of the following:
• Defined as a gripping and shaking of opposite hands by two people
• Can be used as a greeting, an expression of congratulations, to bring finality to a project
• The web of each person’s hand should touch
• Use proper grip
7. What is body orientation?
Body orientation is the way the body is facing.
True or False
True
________8.
Being a good communicator involves speaking AND listening.
True
________9. There is a difference in hearing and listening.
True
________10.
Smiling is a form of non-verbal communication.
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Question
1
2
3
4
5
Answer
b. NON-VERBAL
b. NON-VERBAL
a. VERBAL
b. NON-VERBAL
(1 to 3 points)
Student lists 1 trait
of a good listener.
There are several
grammatical or
punctuation errors.
6
(1 to 5 points)
Student does not give
adequate answer. There are
grammatical or punctuation
errors.
7
Possible Points
10
10
10
10
(4 to 6 points)
(7 to 10 points)
Student lists 2 traits Student lists at
of a good listener.
least 3 traits of a
There are a few
good listener.
grammatical or
Handwriting is
punctuation errors.
legible and there
are few or no
grammatical and
punctuation errors.
Earned Points
(6 to 10 points)
Student shows understanding
of body orientation.
Handwriting is legible and
there are few or no
grammatical and punctuation
errors.
10
Body orientation is the way the
body is facing.
8
9
10
True
True
True
10
10
10
Total
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