2005/6 | financial headlines Group turnover £19.5bn Profit before tax (2) Earnings per share (2) Free cash flow Full year dividend Net debt 6% / 3% (1) £2.2bn 5% 19.5p 8% £1.6bn 8% (3) 11.9p 14% £7.5bn 5% (1) Underlying excluding cuts in mobile termination rates, Albacom and Infonet (2) Before specific items (3) Excluding receipts from disposals Operational highlights of 2005/6 • 8million Broadband connections • New wave revenues now one third of total business • Investment in 21st century network • Regulatory settlement – launch of Openreach • Continued targeted acquisitions – Atlanet, Cara, Total Network Solutions Board changes Corporate Social Responsibility Dividends Total pence 15 Years ended 31 March 10 10.4 11.9 8.5 6.5 5 0 2.0 2002 2003 2004 2005 2006 BT’s vision To be dedicated to helping customers thrive in a changing world Consistent strategy Helping our customers thrive in a changing world Defend traditional Grow new wave Improved service Price innovation Reduce costs/improve margin Aggressive and creative marketing Networked IT services Broadband Mobility 21st Century Network Consistent delivery Revenue | strong underlying* growth % 5.0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 4.0 3.0 2.0 1.0 0 (1.0) (2.0) 2002/3 2003/4 2004/5 2005/6 * 2002/3 growth is adjusted to take account of Concert unwind * 2004/05 and 2005/6 excludes impact of mobile termination and revenues from Albacom and Infonet Consumers | a broadband centric service provider What do consumers want? Simple, high quality services; clear pricing; value for money What is our strategy? Broadband-centred convergent services; a service culture Examples of new services: High definition voice; BT Vision; BT Fusion; WiFi cordless phones; 8Mb broadband Broadband Britain Coverage 2002 60% BT Wholesale DSL Price £30.00 2006 99.7% £8.40 per month Take-up 200k 8 million Speed 512kb up to 8Mb BT Retail Services Internet access and email BT Yahoo! Home Networking Broadband Talk Home Monitoring Openzone IT Manager BT Fusion Broadband | our services Communications BT Fusion High Definition Voice Entertainment BT Vision Music Digital Vault Home Monitoring Manage Life Centred on the Home Hub Bringing it all together Small and medium businesses | a partner for change What do businesses want? Personalised, localised service; reduced complexity; improved productivity What is our strategy? Being an IT partner; BT Local Business Examples of new services: Networked IT services; OneBill; BT Fusion for enterprise Mobility | convergence is here 42% growth in revenue year on year to £292m Converged products and services Fusion, Onebill, Openzone Wireless cities Wireless connectivity Car park monitoring Personal safety Remote working Wholesale customers | convergent network solutions What do Wholesale customers want? High quality service, reliable delivery; equality of service/price What is our strategy? Providing managed network solutions for fixed and mobile operators Examples of new services: 21CN based services; BT Movio Corporates | growing around the world What do corporates want? Enterprise-wide solutions; a one-stop shop; reliability and security What is our strategy? Providing global reach with local presence; building long-term customer relationships Examples of new services: Converged wireless portfolio; sector specific propositions Networked IT services | enhancing our capabilities Motor industry Retail Atlanet NSB, BT Expedite & dabs.com Reach Infonet, Albacom, KDDI joint venture Financial Services Radianz WAN & LANs Cara, Skynet & TNS Bringing it all together Revenue | new wave growth accelerating £Bn 7 CAGR 6 + 49% 5 + 83% 4 3 2 + 24% 1 0 2002/3 2003/4 2004/5 2005/6 Mobility & Other Broadband Networked IT Services Basic earnings per share* Pence 20 Years ended 31 March 16.9 15 19.5 18.1 14.4 10 9.0 5 0 2002 2003 UK GAAP 2004 2005 2006 IFRS * From continuing activities Bringing it all together Strategy built around convergence & innovation Strong momentum with track record of delivery SIXTEEN quarters of EPS growth NINE quarters of revenue growth FIVE quarters of improvement in EBITDA trend Consistently successful in competitive & dynamic markets New wave now accounts for a third of group revenue Networked IT services provider of choice Positive operational trends will continue Growing revenues, profits & dividends