Performance Indicators Q1 2009/10
Index
-
Group income statement and free cash flow
-
Revenue analysis
-
Revenue trends
-
Line of business statistics
-
Line of business trends
-
Broadband
-
Costs
For further information please contact
BT Investor Relations
Phone
+44 (0)20 7356 4909
Fax
+44 (0)1908 860 884
Email
bt.investorrelations@bt.com
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information,
figures or calculations that follow, and shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content
2008/9
Q1
Restated¹
Change
%
2009/10
Q1
Actual
2007/8
Full Year
Restated²
Change
%
2008/9
Full Year
Restated¹
1,994
2,158
1,156
1,306
7
(1,444)
5,177
4.3
(2.2)
(1.2)
0.0
85.7
(2.0)
1.1
2,079
2,110
1,142
1,306
13
(1,415)
5,235
7,664
8,681
4,959
5,266
31
(5,897)
20,704
12.0
(0.2)
(6.1)
(0.7)
29.0
(1.8)
3.3
8,587
8,663
4,658
5,231
40
(5,789)
21,390
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group EBITDA pre leavers
Leaver costs
182
377
324
491
43
1,417
(73)
(65.9)
26.3
(1.2)
2.4
(76.7)
(3.2)
(38.4)
62
476
320
503
10
1,371
(45)
5,911
(127)
(35.7)
60.6
(1,313)
1,682
1,283
2,025
126
3,803
(204)
Group EBITDA post leavers
1,344
(1.3)
1,326
5,784
(37.8)
3,599
Group depreciation
(691)
6.8
(738)
(2,889)
0.0
(2,890)
653
(10.0)
588
2,895
(75.5)
709
(208)
78
(130)
2.9
117.7
(214)
(69)
(283)
(798)
420
(378)
64.0
(933)
313
(620)
Group income statement
£m unless stated
Revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Group revenue
EBITDA
Group operating profit post leavers
Finance costs (pre net interest on pensions)
Net interest on pensions
Net finance costs
Share of post tax profits/losses of associates & joint ventures
8
(11)
Underlying PBT
524
(40.3)
313
2,506
(94.9)
128
Specific Items: Net gains (losses)
Reported PBT
(27)
497
(45.3)
(41)
272
(530)
1,976
(112.3)
(372)
(244)
(69)
11
22.2%
0
(581)
343
23.2%
(1)
214
1,738
4.2
3.8
3.2
2.8
7,735
21.3
20.1
23.9
21.5
15.8
8,066
1,326
(678)
(284)
210
5,784
(3,253)
(731)⁵
203⁴
(24)
(530)
278
1,727
Tax - Underlying
Tax on specific items
Tax rate
Memo: Minorities
1
(123)
8
23.5%
(1)
Net Income
382
EPS before leavers, net interest on pensions and specific items
EPS before net interest on pensions and specific items
EPS before specific items
EPS after specific items
Net dividend per share
Average Number of Shares in Issue
(44.1)
5.1
4.4
5.1
4.9
7,731
39
10
43
(7.8)%
(2)
(111.0)
(191)
0.8
(1.2)
1.8
(2.5)
6.5
7,724
Group free cash flow
Group EBITDA post leavers
Capital expenditure
Interest
Tax (ex. pension top-up tax shield)
1,344
(836)
(285)
0
Change in working capital
Specific items
Other
Free cash flow (pre net pension top-ups)
(962)
(27)
32
(734)
83.4
(599)
(41)
(56)
(122)
(57.3)
695
(35)
681³
737
Net pension top-ups
Free cash flow (post net pension top-ups)
0
(734)
83.4
0
(122)
(224)
1,503
(51.0)
0
737
10,581
(0.6)
10,517
9,460
9.5
10,361
(637)
169
45
256
Change £m
178
194
63
(19)
(459)
363
108
237
Net debt
Operating cash flow by line of business
BT Global Services
BT Retail
BT Wholesale
Openreach
(18.9)
(0.4)
¹ restated for the adoption of IFRS2 'Share-based payment - vesting conditions and cancellations' and customer account moves between Global Services and Retail
² revenue restated to reflect account moves between Global Services and Retail
³ includes £110m non-cash share based payment adjustment
⁴ includes HMRC tax rebate: £504m in 2007/8
⁵ includes associated interest from HMRC tax rebate: £66m in 2007/8
Q1 2009/10
(6.6)
28.2
3,599
(3,038)
(937)
(228)
2007/8¹
Revenue analysis
Q1
2008/9¹
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
2009/10
Q1
£m
ICT & Managed Networks
BT Global Services
BT Retail
BT Wholesale
802
111
64
977
841
121
72
1,034
912
139
76
1,127
1,098
159
83
1,340
3,653
530
295
4,478
926
144
81
1,151
974
149
108
1,231
1,065
150
166
1,381
1,121
156
163
1,440
4,086
599
518
5,203
895
138
167
1,200
BT Global Services
181
199
213
222
815
247
286
276
337
1,146
326
BT Global Services
BT Retail
BT Wholesale
983
111
64
1,158
1,040
121
72
1,233
1,125
139
76
1,340
1,320
159
83
1,562
4,468
530
295
5,293
1,173
144
81
1,398
1,260
149
108
1,517
1,341
150
166
1,657
1,458
156
163
1,777
5,232
599
518
6,349
1,221
138
167
1,526
BT Global Services
BT Retail
BT Wholesale
Openreach
55
279
175
103
612
72
297
158
104
631
71
301
149
113
634
77
324
142
129
672
275
1,201
624
449
2,549
67
319
129
120
635
73
332
119
120
644
89
333
118
134
674
92
329
116
127
664
321
1,313
482
501
2,617
82
326
117
131
656
BT Global Services
BT Retail
168
790
958
159
783
942
163
788
951
159
772
931
649
3,133
3,782
145
784
929
144
779
923
141
764
905
136
737
873
566
3,064
3,630
135
775
910
BT Global Services
BT Retail
64
613
677
59
621
680
56
608
664
61
578
639
240
2,420
2,660
62
575
637
58
545
603
56
544
600
53
513
566
229
2,177
2,406
53
514
567
BT Global Services
BT Retail
BT Wholesale
105
47
124
276
94
50
125
269
84
49
103
236
75
47
110
232
358
193
462
1,013
97
46
105
248
93
47
112
252
86
47
84
217
84
41
84
209
360
181
385
926
78
41
87
206
BT Global Services
BT Retail
BT Wholesale
337
1,450
124
1,911
312
1,454
125
1,891
303
1,445
103
1,851
295
1,397
110
1,802
1,247
5,746
462
7,455
304
1,405
105
1,814
295
1,371
112
1,778
283
1,355
84
1,722
273
1,291
84
1,648
1,155
5,422
385
6,962
266
1,330
87
1,683
BT Global Services
BT Wholesale
Openreach
182
586
108
876
196
541
104
841
201
511
105
817
198
475
120
793
777
2,113
437
3,327
215
476
117
808
220
461
122
803
227
467
131
825
242
424
142
808
904
1,828
512
3,244
200
417
149
766
BT Global Services
BT Retail
BT Wholesale
202
206
61
469
207
236
51
494
210
243
51
504
278
254
50
582
897
939
213
2,049
235
222
58
515
247
242
60
549
254
254
41
549
239
268
58
565
975
986
217
2,178
310
233
48
591
BT Global Services
BT Retail
BT Wholesale
Openreach
384
206
647
108
1,345
403
236
592
104
1,335
411
243
562
105
1,321
476
254
525
120
1,375
1,674
939
2,326
437
5,376
450
222
534
117
1,323
467
242
521
122
1,352
481
254
508
131
1,374
481
268
482
142
1,373
1,879
986
2,045
512
5,422
510
233
465
149
1,357
BT Retail
BT Wholesale
Openreach
50
308
1,110
1,468
70
309
1,099
1,478
67
315
1,100
1,482
78
320
1,071
1,469
265
1,252
4,380
5,897
68
307
1,069
1,444
82
308
1,061
1,451
88
307
1,064
1,459
105
306
1,024
1,435
343
1,228
4,218
5,789
83
306
1,026
1,415
1,759
2,096
1,318
1,321
7
(1,468)
5,033
1,827
2,178
1,256
1,307
5
(1,478)
5,095
1,910
2,195
1,205
1,318
8
(1,482)
5,154
2,168
2,212
1,180
1,320
11
(1,469)
5,422
7,664
8,681
4,959
5,266
31
(5,897)
20,704
1,994
2,158
1,156
1,306
7
(1,444)
5,177
2,095
2,176
1,168
1,303
12
(1,451)
5,303
2,194
2,180
1,183
1,329
10
(1,459)
5,437
2,304
2,149
1,151
1,293
11
(1,435)
5,473
8,587
8,663
4,658
5,231
40
(5,789)
21,390
2,079
2,110
1,142
1,306
13
(1,415)
5,235
MPLS
Total
Total Managed Solutions
Broadband (incl. LLU) and Convergence²
Lines³
Calls
Private Circuits
Total
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO)
Other⁴
Total
Total Other
Internal revenue
Total internal revenue
Total line of business revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total Group Revenue
¹ restated to reflect account moves between Global Services and Retail
² includes VOIP and BT Vision revenues
³ includes connection and rental fees
⁴ includes Global Services revenue from non-UK global products and Retail revenue from conferencing, directories, payphones and other select services
Q1 2009/10
2008/9
Revenue trends
Q3
Q4
Total
2009/10
Q1
Q1
Q2
BT Global Services
BT Retail
BT Wholesale
15.5%
29.7%
26.6%
17.8%
15.8%
23.1%
50.0%
19.1%
16.8%
7.9%
118.4%
22.5%
2.1%
(1.9)%
96.4%
7.5%
11.9%
13.0%
75.6%
16.2%
(3.3)%
(4.2)%
106.2%
4.3%
BT Global Services
36.5%
43.7%
29.6%
51.8%
40.6%
32.0%
BT Global Services
BT Retail
BT Wholesale
19.3%
29.7%
26.6%
20.7%
21.2%
23.1%
50.0%
23.0%
19.2%
7.9%
118.4%
23.7%
10.5%
(1.9)%
96.4%
13.8%
17.1%
13.0%
75.6%
20.0%
4.1%
(4.2)%
106.2%
9.2%
BT Global Services
BT Retail
BT Wholesale
Openreach
21.8%
14.3%
(26.3)%
16.5%
3.8%
1.4%
11.8%
(24.7)%
15.4%
2.1%
25.4%
10.6%
(20.8)%
18.6%
6.3%
19.5%
1.5%
(18.3)%
(1.6)%
(1.2)%
16.7%
9.3%
(22.8)%
11.6%
2.7%
22.4%
2.2%
(9.3)%
9.2%
3.3%
BT Global Services
BT Retail
(13.7)%
(0.8)%
(3.0)%
(9.4)%
(0.5)%
(2.0)%
(13.5)%
(3.0)%
(4.8)%
(14.5)%
(4.5)%
(6.2)%
(12.8)%
(2.2)%
(4.0)%
(6.9)%
(1.1)%
(2.0)%
BT Global Services
BT Retail
(3.1)%
(6.2)%
(5.9)%
(1.7)%
(12.2)%
(11.3)%
0.0%
(10.5)%
(9.6)%
(13.1)%
(11.2)%
(11.4)%
(4.6)%
(10.0)%
(9.5)%
(14.5)%
(10.6)%
(11.0)%
BT Global Services
BT Retail
BT Wholesale
(7.6)%
(2.1)%
(15.3)%
(10.1)%
(1.1)%
(6.0)%
(10.4)%
(6.3)%
2.4%
(4.1)%
(18.4)%
(8.1)%
12.0%
(12.8)%
(23.6)%
(9.9)%
0.6%
(6.2)%
(16.7)%
(8.6)%
(19.6)%
(10.9)%
(17.1)%
(16.9)%
BT Global Services
BT Retail
BT Wholesale
(9.8)%
(3.1)%
(15.3)%
(5.1)%
(5.4)%
(5.7)%
(10.4)%
(6.0)%
(6.6)%
(6.2)%
(18.4)%
(7.0)%
(7.5)%
(7.6)%
(23.6)%
(8.5)%
(7.4)%
(5.6)%
(16.7)%
(6.6)%
(12.5)%
(5.3)%
(17.1)%
(7.2)%
BT Global Services
BT Wholesale
Openreach
18.1%
(18.8)%
8.3%
(7.8)%
12.2%
(14.8)%
17.3%
(4.5)%
12.9%
(8.6)%
24.8%
1.0%
22.2%
(10.7)%
18.3%
1.9%
16.3%
(13.5)%
17.2%
(2.5)%
(7.0)%
(12.4)%
27.4%
(5.2)%
BT Global Services
BT Retail
BT Wholesale
16.3%
7.8%
(4.9)%
9.8%
19.3%
2.5%
17.6%
11.1%
21.0%
4.5%
(19.6)%
8.9%
(14.0)%
5.5%
16.0%
(2.9)%
8.7%
5.0%
1.9%
6.3%
31.9%
5.0%
(17.2)%
14.8%
BT Global Services
BT Retail
BT Wholesale
Openreach
17.2%
7.8%
(17.5)%
8.3%
(1.6)%
15.9%
2.5%
(12.0)%
17.3%
1.3%
17.0%
4.5%
(9.6)%
24.8%
4.0%
1.1%
5.5%
(8.2)%
18.3%
(0.1)%
12.2%
5.0%
(12.1)%
17.2%
0.9%
13.3%
5.0%
(12.9)%
27.4%
2.6%
36.0%
(0.3)%
(3.7)%
(1.6)%
17.1%
(0.3)%
(3.5)%
(1.8)%
31.3%
(2.5)%
(3.3)%
(1.6)%
34.6%
(4.4)%
(4.4)%
(2.3)%
29.4%
(1.9)%
(3.7)%
(1.8)%
22.1%
(0.3)%
(4.0)%
(2.0)%
13.4%
3.0%
(12.3)%
(1.1)%
2.9%
14.7%
(0.1)%
(7.0)%
(0.3)%
4.1%
14.9%
(0.7)%
(1.8)%
0.8%
5.5%
6.3%
(2.8)%
(2.5)%
(2.0)%
0.9%
12.0%
(0.2)%
(6.1)%
(0.7)%
3.3%
4.3%
(2.2)%
(1.2)%
0.0%
1.1%
ICT & Managed Networks
MPLS
Total
Total Managed Solutions
Broadband (incl. LLU) and Convergence
Lines
Calls
Private Circuits
Total
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale (incl. FRIACO)
Other
Total
Total Other
Internal revenue
BT Retail
BT Wholesale
Openreach
Total internal revenue
Total line of business revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Total Group Revenue
Q1 2009/10
2007/8
Line of business statistics
2008/9
Q1
Q2
Q3
Q4
Total
1,654
1,580
1,855
2,746
2009/10
Q1
Q2
Q3
Q4
Total
1,868
1,772
1,745
2,532
Q1
Global Services
Order intake¹ (£m)
1,411
Retail
Business unit revenue¹ (£m)
Consumer
Business
Enterprises
Ireland
Other (incl. eliminations)
Total
1,118
661
129
186
2
2,096
1,143
692
163
186
(6)
2,178
1,160
695
146
194
0
2,195
1,120
719
171
205
(3)
2,212
4,541
2,767
609
771
(7)
8,681
1,121
705
135
198
(1)
2,158
1,105
703
174
194
0
2,176
1,096
696
184
202
2
2,180
1,040
702
209
206
(8)
2,149
4,362
2,806
702
800
(7)
8,663
1,105
648
164
198
(5)
2,110
Calls (mins bn)
Non geographic
5.22
4.96
4.61
4.39
4.02
3.81
3.50
3.40
3.13
12.02
17.24
11.70
16.66
11.64
16.25
11.48
15.87
10.79
14.81
10.47
14.28
10.45
13.95
10.35
13.75
9.32
12.45
14,950
14,801
14,640
14,429
14,203
13,960
13,762
13,530
13,238
266
271
273
274
278
283
285
287
290
13,044
12,821
12,557
12,246
12,056
11,890
11,723
11,511
11,324
15
46
120
214
282
320
376
423
433
4,285
4,366
4,528
4,666
4,853
5,077
5,323
5,647
5,972
Lines ('000)
Consumer
Business⁴
Total
16,486
7,158
23,644
16,248
7,018
23,266
16,050
6,898
22,948
15,793
6,750
22,543
15,527
6,547
22,074
15,289
6,362
21,651
14,954
6,167
21,121
14,514
5,992
20,506
14,089
5,835
19,924
Total exchange lines ('000)
27,929
27,632
27,476
27,209
26,927
26,728
26,444
26,153
25,896
Geographic
Total
Customers on call plans ('000)
ARPU² (£)
Active customers³ ('000)
BT Vision installed base ('000)
Openreach
External WLR lines ('000)
Group
¹ restated to reflect account moves between Global Services and Retail
² 12 month rolling consumer revenue, less mobile POLOs, divided by number of primary lines. Note: Q1 2009/10 figure shows underlying ARPU, excluding £3 relating to one-off benefit
³ Customers who makes their calls through BT
⁴ 2008/9 figures restated to reflect reporting of WLR3 lines on consistant basis with PSTN
Q1 2009/10
2008/9
Line of business trends
2009/10
Q1
Q2
Q3
Q4
Total
Q1
12.9%
12.2%
(5.9)%
(7.8)%
0.3%
6.7%
4.7%
6.5%
(3.3)%
1.6%
6.7%
4.3%
(5.5)%
0.1%
26.0%
4.1%
(7.1)%
(2.4)%
22.2%
0.5%
(3.9)%
1.4%
15.3%
3.8%
(1.4)%
(8.1)%
21.5%
0.0%
3.0%
(0.1)%
(0.7)%
(2.8)%
(0.2)%
(2.2)%
Non geographic
(23.0)%
(23.2)%
(24.1)%
(22.6)%
(22.1)%
Geographic
Total
(10.2)%
(14.1)%
(10.5)%
(14.3)%
(10.2)%
(14.2)%
(9.8)%
(13.4)%
(13.6)%
(15.9)%
(5.0)%
(5.7)%
(6.0)%
(6.2)%
(6.8)%
4.5%
4.4%
4.4%
4.7%
4.3%
(7.6)%
(7.3)%
(6.6)%
(6.0)%
(6.1)%
1780.0%
595.7%
213.3%
97.7%
53.5%
13.3%
16.3%
17.6%
21.0%
23.1%
Lines ('000)
Consumer
Business
Total
(5.8)%
(8.5)%
(6.6)%
(5.9)%
(9.3)%
(6.9)%
(6.8)%
(10.6)%
(8.0)%
(8.1)%
(11.2)%
(9.0)%
(9.3)%
(10.9)%
(9.7)%
Total exchange lines ('000)
(3.6)%
(3.3)%
(3.8)%
(3.9)%
(3.8)%
Global Services
Order intake (£m)
(24.5)%
Retail
Business unit revenue (£m)
Consumer
Business
Enterprises
Ireland
Other (incl. eliminations)
Total
Calls (mins bn)
Customers on call plans ('000)
ARPU² (£)
Active customers³ ('000)
BT Vision installed base ('000)
Openreach
External WLR lines ('000)
Group
Q1 2009/10
2007/8
Broadband
Q1
Q2
2008/9
Q3
Q4
Q1
Q2
2009/10
Q3
Q4
Q1
000s
Retail
Total Broadband
Net adds in quarter
Retail share of DSL + LLU net adds
Retail share of DSL + LLU installed base
3,834
175
38%
34%
4,074
178
1
37% 1
35%
4,251
177
4,402
150
4,505
103
4,574
69
4,658
83
4,757
99
4,835
78
35%
35%
30%
35%
31%
35%
27%
34%
28%
34%
42%
34%
46%
35%
8,457
(23)
4,205
(200)
8,385
(72)
3,983
(222)
8,261
(123)
3,756
(227)
8,196
(65)
3,622
(134)
8,074
(122)
3,416
(206)
8,062
(12)
3,305
(110)
8,026
(36)
3,191
(114)
Wholesale
Total Wholesale Broadband
Net adds in quarter
External Wholesale
Net adds in quarter
8,772
(55)
4,938
(230)
8,480
(292)
4,405
(470)
2,424
514
3,195
771
3,729
534
4,300
571
4,761
461
5,084
323
5,501
417
5,750
249
5,957
207
11,195
459
11,674
479
12,186
511
12,684
499
13,022
338
13,280
258
13,575
295
13,812
237
13,983
171
2
Openreach
External LLU Volumes ('000)
Full and shared loops
Net adds in quarter
Group
Total DSL + LLU
Net adds in quarter
¹ Net adds excludes the acquisition of Brightview (63k customers)
² Adjusted for the impact of Plusnet and Brightview acquisitions by Retail
Q1 2009/10
2007/8
Costs
Q1
Q2
2008/9
Q3
Q4
Total
Q1
Q2
Q3
2009/10
Q4
Total
Q1
£m
Summary cost analysis
Staff costs before leaver costs¹
Own work capitalised
Net staff costs before leavers
Leaver costs
1,299
1,297
1,273
1,362
5,231
1,386
1,344
1,352
1,330
5,412
(187)
(192)
(177)
(168)
(724)
(158)
(155)
(192)
(168)
(673)
1,266
(144)
1,112
1,105
1,096
1,194
4,507
1,228
1,189
1,160
1,162
4,739
1,122
8
43
20
56
127
73
36
33
62
204
45
1,167
Total staff costs incl. leaver costs
1,120
1,148
1,116
1,250
4,634
1,301
1,225
1,193
1,224
4,943
Other operating costs
1,501
1,561
1,649
1,697
6,408
1,585
1,771
2,289
3,289
8,934
1,773
Sub total
2,621
2,709
2,765
2,947
11,042
2,886
2,996
3,482
4,513
13,877
2,940
POLO's
1,062
1,054
1,023
1,098
4,237
1,037
1,043
1,094
1,092
4,266
1,048
706
681
727
732
2,846
680
672
702
774
2,828
722
3
12
5
23
43
11
13
21
17
62
16
4,392
4,456
4,520
4,800
18,168
4,614
4,724
5,299
6,396
21,033
4,726
Platform/Network
1,426
329
333
287
311
1,260
207
Line of Business
840
233
200
223
216
873
130
Access
844
171
167
166
159
663
143
Regulatory & compliance
171
53
50
59
65
227
59
58
16
15
26
7
65
20
3,339
802
766
762
758
3,088
559
Depreciation and amortisation
Amortisation of acquired intangibles
Total costs²
¹ restated for the adoption of IFRS2 'Share-based payment - vesting conditions and cancellations'
² under IFRS basis and before specific items
Capital expenditure
Support functions
Total
Q1 2009/10