EXTERNAL KPIs Q4 0910
Performance Indicators Q4 2009/10
Index
-
Group income statement and free cash flow
-
Revenue analysis
-
Revenue trends
-
Line of business statistics
-
Line of business trends
-
Broadband
-
Costs
For further information please contact
BT Investor Relations
Phone
+44 (0)20 7356 4909
Email
bt.investorrelations@bt.com
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information,
figures or calculations that follow, and shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content
EXTERNAL KPIs Q4 0910
Restated²
Change
%
2009/10
Q1
Actual
1,994
2,158
1,156
1,306
7
(1,444)
5,177
4.3
(2.2)
(1.2)
0.0
85.7
(2.0)
1.1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
Leaver costs
BT Global Services contract and financial review charges
EBITDA pre specific items
182
377
324
491
43
1,417
(73)
0
1,344
(65.9)
26.3
(1.2)
2.4
(76.7)
(3.2)
(38.4)
Depreciation and amortisation
Group income statement
£m unless stated
2008/9
Q1
2008/9
Q2
Restated²
Change
%
2009/10
Q2
Actual
2,079
2,110
1,142
1,306
13
(1,415)
5,235
2,095
2,176
1,168
1,303
12
(1,451)
5,303
(3.4)
(5.2)
(3.7)
(1.4)
(16.7)
(4.6)
(3.4)
105
429
324
489
60
1,407
(36)
0
1,371
(9.5)
10.7
1.2
3.7
(48.3)
2.1
(41.7)
(1.3)
62
476
320
503
10
1,371
(45)
0
1,326
(691)
6.8
(738)
653
(10.0)
(208)
78
(130)
2.9
2008/9
Q3
Restated²
Change
%
2009/10
Q3
Actual
2,024
2,062
1,125
1,285
10
(1,384)
5,122
2,194
2,180
1,183
1,329
10
(1,459)
5,437
(3.5)
(5.5)
(7.7)
(2.8)
(30.0)
(6.0)
(4.4)
7
434
321
533
6
1,301
(33)
(336)
932
n/m
6.9
0.0
(3.8)
283.3
11.0
75.8
3.2
95
475
328
507
31
1,436
(21)
0
1,415
(685)
10.8
(759)
588
686
(4.4)
(214)
(69)
(283)
(237)
78
(159)
(5.1)
8
5
(40.3)
313
532
(45.3)
(41)
272
(38)
494
(69)
11
22.2%
0
(126)
10
23.7%
0
2008/9
Q4
Restated²
Change
%
2009/10
Q4
Actual
2,118
2,061
1,092
1,292
7
(1,372)
5,198
2,304 5
2,149
1,151
1,293
11
(1,435)
5,473
(0.5)
(4.0)
(5.2)
(0.9)
(9.1)
(3.7)
(2.1)
32
442
314
512
17
1,317
(62)
(1,303)
(48)
453.1
6.3
0.3
(3.7)
341.2
16.2
(71.0)
48.7
123
464
321
513
23
1,444
(58)
0
1,386
(723)
4.3
(754)
656
209
202.4
(225)
(70)
(295)
(259)
79
(180)
(13.9)
9
16
(30.5)
370
45
(44.3)
(95)
275
36
81
(83)
236
22.4%
0
(19)
0
42.2%
0
2008/9
Full Year
Restated²
Change
%
2009/10
Full Year
Actual
2,292
2,064
1,091
1,281
10
(1,382)
5,356
8,587
8,663
4,658
5,231
40
(5,789)
21,390
(0.9)
(4.2)
(4.5)
(1.3)
0.0
(4.1)
(2.2)
8,513
8,297
4,450
5,164
40
(5,553)
20,911
326
1,682
1,283
2,025
126
5,442
(204)
(1,639)
3,599
40.2
12.1
0.1
(0.4)
10.3
6.2
(30.4)
n/m
177
470
315
493
75
1,530
(18)
0
1,512
56.7
457
1,885
1,284
2,016
139
5,781
(142)
0
5,639
(791)
(0.4)
(788)
(2,890)
5.2
(3,039)
632
(839)
(186.3)
724
709
266.7
2,600
(223)
(69)
(292)
(229)
78
(151)
(0.4)
(228)
(71)
(299)
(933)
313
(620)
(4.6)
(890)
(279)
(1,169)
(1)
17
9
39
653.3
339
(973)
(144.6)
434
128
158.0
(130)
209
(343)
(1,316)
(119.1)
(183)
251
(372)
(244)
(75)
44
22.1%
0
278
25
28.6%
(1)
(93)
51
21.4%
(1)
10
43
(7.8%)
(2)
Revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total
Adjusted EBITDA¹
Operating profit pre specific items
Finance costs (pre net interest on pensions)
Net interest on pensions
Net finance costs
Share of post tax profits/losses of associates & joint ventures
1
PBT pre specific items
524
Specific Items: Net gains (losses)
Reported PBT
(27)
497
Tax - excluding specific tax
Tax on specific items
Tax rate
Memo: Minorities
117.7
(123)
8
23.5%
(1)
85.5
62.2
98.0
88.5
25
1,037.5
1,456
(512.7)
(449)
1,007
(320)
342
22.0%
(1)
Net Income
382
(44.1)
214
378
13.2
428
62
187.1
178
(1,013)
(120.6)
209
(191)
(638.7)
1,029
Adjusted EPS¹
5.1
(17.6)
4.2
4.9
(8.2)
4.5
3.0
53.3
4.6
3.0
73.3
5.2
16.0
16.3
18.6
4.9
7,731
(42.9)
2.8
7,735
4.9
5.4
7,697
12.2
5.5
2.3
7,739
0.8
7,733
187.5
2.3
7,743
(13.1)
1.1
7,734
(120.6)
2.7
4.6
7,743
(2.5)
6.5
7,724
(632.0)
13.3
6.9
7,740
Reported EPS
Net dividend per share
Average number of shares in issue
Group free cash flow
Adjusted EBITDA¹
1,417
1,371
1,407
1,436
1,301
1,444
1,317
1,530
5,442
5,781
Leaver costs
Capital expenditure
Interest
Tax
(73)
(836)
(285)
0
(45)
(678)
(284)
210
(36)
(712)
(145)
(2)
(21)
(555)
(152)
201 3
(33)
(789)
(305)
(111)
(58)
(548)
(314)
(44)
(62)
(701)
(202)
(115)
(18)
(699)
(190)
(18)
(204)
(3,038)
(937)
(228)
(142)
(2,480)
(940)
349
Change in working capital
Specific items
Other
Free cash flow (pre gross pension deficit payment)
(962)
(27)
32
(734)
83.4
(599)
(41)
(56)
(122)
(168)
(38)
63
369
91.1
(100)
(95)
(9)
705
(179)
36
48
(32)
n/m
45
(130)
(90)
305
847
(6)
56
1,134
(7.8)
484
(183)
139
1,045
(462)
(35)
199 ⁴
737
Gross pension deficit payment
Free cash flow (post gross pension deficit payment)
0
(734)
83.4
0
(122)
0
369
91.1
0
705
0
(32)
n/m
(525)
(220)
0
1,134
(7.8)
0
1,045
10,581
(0.6)
10,517
11,028
(10.4)
9,878
11,060
(8.6)
10,112
10,361
(10.4)
9,283
Net debt
Operating cash flow by line of business
BT Global Services
BT Retail
BT Wholesale
Openreach
1
(18.9)
(0.4)
Change £m
(637)
169
45
256
178
194
63
(19)
(22.1)
4.8
Change £m
(459)
363
108
237
(222)
253
318
277
before specific items, leaver costs, net interest on pensions and BT Global Services contract and financial review charges
restated for the adoption of the amendment to IFRS2 'Share-based payment - vesting conditions and cancellations' and customer account moves between Global Services and Retail
3
includes HMRC tax rebate of £215m in Q2 2009/10
4
includes £110m non-cash share based payment adjustment
5
revenue as reported - shown after BT Global Services contract and financial review charges of £41m in Q4 2008/9
2
128
200
(122)
30
(30.5)
3.0
Change £m
(94)
453
196
307
(267)
285
110
286
236
114
98
47
(0.3)
(5.9)
162.3
(170)
(449)
(16)
1,933
0
737
91.0
(525)
1,408
10,361
(10.4)
9,283
Change £m
(31)
399
208
333
279
383
362
294
(138)
90
(18)
60
(18.4)
0.3
Change £m
141
473
344
354
(847)
1,090
835
1,113
404
598
21
118
(443)
1,688
856
1,231
EXTERNAL KPIs Q4 0910
Revenue analysis
Q1
2007/8¹
Q3
Q2
Q4
Total
Q1
2008/9¹
Q3
Q2
Q4
Total
Q1
2009/10
Q3
Q2
Q4
Total
£m
ICT & Managed Networks
1,1216
156
163
1,440
4,086
599
518
5,203
895
138
167
1,200
916
142
180
1,238
980
142
180
1,302
1,128
166
188
1,482
3,919
588
715
5,222
276
337
1,146
326
361
333
342
1,362
1,260
149
108
1,517
73
332
119
120
644
1,341
150
166
1,657
89
333
118
134
674
1,458
156
163
1,777
92
329
116
127
664
5,232
599
518
6,349
321
1,313
482
501
2,617
1,221
138
167
1,526
82
326
117
131
656
1,277
142
180
1,599
83
330
110
143
666
1,313
142
180
1,635
84
331
103
162
680
1,470
166
188
1,824
85
329
101
161
676
5,281
588
715
6,584
334
1,316
431
597
2,678
133
784
917
130
779
909
127
764
891
121
737
858
511
3,064
3,575
122
775
897
117
720
837
116
698
814
117
690
807
472
2,883
3,355
230
2,420
2,650
51
575
626
50
545
595
51
544
595
48
513
561
200
2,177
2,377
48
514
562
46
495
541
43
508
551
47
476
523
184
1,993
2,177
75
47
110
232
358
193
462
1,013
94
46
105
245
88
47
112
247
83
47
84
214
79
41
84
204
344
181
385
910
78
41
87
206
78
37
71
186
75
39
78
192
69
38
70
177
300
155
306
761
289
1,445
103
1,837
281
1,397
110
1,788
1,197
5,745
462
7,404
278
1,405
105
1,788
268
1,371
112
1,751
261
1,355
84
1,700
248
1,291
84
1,623
1,055
5,422
385
6,862
248
1,330
87
1,665
241
1,252
71
1,564
234
1,245
78
1,557
233
1,204
70
1,507
956
5,031
306
6,293
196
541
104
841
201
511
105
817
198
475
122
795
777
2,113
439
3,329
215
476
117
808
220
461
122
803
227
467
131
825
242
424
142
808
904
1,828
512
3,244
200
417
149
766
199
385
156
740
212
362
153
727
211
357
156
724
822
1,521
614
2,957
212
206
61
479
219
238
51
508
224
243
51
518
292
254
50
596
947
941
213
2,101
261
222
58
541
274
242
60
576
276
254
41
571
264
268
58
590
1,075
986
217
2,278
328
233
48
609
224
248
71
543
275
254
63
592
293
254
68
615
1,120
989
250
2,359
BT Global Services
BT Retail
BT Wholesale
Openreach
394
206
647
108
1,355
415
238
592
104
1,349
425
243
562
105
1,335
490
254
525
122
1,391
1,724
941
2,326
439
5,430
476
222
534
117
1,349
494
242
521
122
1,379
503
254
508
131
1,396
506
268
482
142
1,398
1,979
986
2,045
512
5,522
528
233
465
149
1,375
423
248
456
156
1,283
487
254
425
153
1,319
504
254
425
156
1,339
1,942
989
1,771
614
5,316
BT Retail
BT Wholesale
Openreach
50
308
1,110
1,468
69
309
1,099
1,477
67
315
1,100
1,482
79
320
1,069
1,468
265
1,252
4,378
5,895
68
307
1,069
1,444
82
308
1,061
1,451
88
307
1,064
1,459
105
306
1,024
1,435
343
1,228
4,218
5,789
83
306
1,026
1,415
90
308
986
1,384
89
306
977
1,372
111
307
964
1,382
373
1,227
3,953
5,553
1,759
2,096
1,318
1,321
7
(1,468)
5,033
1,827
2,177
1,256
1,307
5
(1,477)
5,095
1,910
2,196
1,205
1,318
7
(1,482)
5,154
2,168
2,213
1,180
1,320
9
(1,468)
5,422
7,664
8,682
4,959
5,266
28
(5,895)
20,704
1,994
2,158
1,156
1,306
7
(1,444)
5,177
2,095
2,176
1,168
1,303
12
(1,451)
5,303
2,194
2,180
1,183
1,329
10
(1,459)
5,437
2,304
2,149
1,151
1,293
11
(1,435)
5,473
8,587
8,663
4,658
5,231
40
(5,789)
21,390
2,079
2,110
1,142
1,306
13
(1,415)
5,235
2,024
2,062
1,125
1,285
10
(1,384)
5,122
2,118
2,061
1,092
1,292
7
(1,372)
5,198
2,292
2,064
1,091
1,281
10
(1,382)
5,356
8,513
8,297
4,450
5,164
40
(5,553)
20,911
BT Global Services
BT Retail
BT Wholesale
802
111
64
977
841
120
72
1,033
912
140
76
1,128
1,098
159
83
1,340
3,653
530
295
4,478
926
144
81
1,151
974
149
108
1,231
1,065
150
166
1,381
BT Global Services
181
199
213
222
815
247
286
BT Global Services
BT Retail
BT Wholesale
983
111
64
1,158
55
279
175
103
612
1,040
120
72
1,232
72
297
158
104
631
1,125
140
76
1,341
71
301
149
113
634
1,320
159
83
1,562
77
324
142
129
672
4,468
530
295
5,293
275
1,201
624
449
2,549
1,173
144
81
1,398
67
319
129
120
635
BT Global Services⁵
BT Retail
158
790
948
150
782
932
153
788
941
148
772
920
609
3,132
3,741
BT Global Services⁵
BT Retail
64
613
677
56
621
677
52
608
660
58
578
636
BT Global Services⁵
BT Retail
BT Wholesale
105
47
124
276
94
50
125
269
84
49
103
236
BT Global Services
BT Retail
BT Wholesale
327
1,450
124
1,901
300
1,453
125
1,878
BT Global Services
BT Wholesale
Openreach
182
586
108
876
BT Global Services⁵
BT Retail
BT Wholesale
MPLS
Total
Total Managed Solutions
BT Global Services
BT Retail
BT Wholesale
Openreach
Broadband (incl. LLU) and Convergence²
Lines³
Calls
Private Circuits
Total
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale
Other⁴
Total
Total Other
Internal revenue
Total internal revenue
Total line of business revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total Group Revenue
1
restated to reflect account moves between Global Services and Retail
includes VOIP and BT Vision revenues
3
includes connection and rental fees
4
includes Global Services revenue from non-UK global products and Retail revenue from conferencing, directories, payphones and other select services
5
figures restated due to revenue re-alignment post account transfers carried out at Q1 09/10
6
revenue as reported - shown after BT Global Services contract and financial review charges of £41m in Q4 2008/9
2
Q4 2009/10
EXTERNAL KPIs Q4 0910
Revenue trends
Q1
Q2
2008/9
Q3
Q4
Total
Q1
Q2
2009/10
Q3
Q4
Total
ICT & Managed Networks
BT Global Services
BT Retail
BT Wholesale
15.5%
29.7%
26.6%
17.8%
15.8%
24.2%
50.0%
19.2%
16.8%
7.1%
118.4%
22.4%
2.1%
(1.9)%
96.4%
7.5%
11.9%
13.0%
75.6%
16.2%
(3.3)%
(4.2)%
106.2%
4.3%
(6.0)%
(4.7)%
66.7%
0.6%
(8.0)%
(5.3)%
8.4%
(5.7)%
0.6%
6.4%
15.3%
2.9%
(4.1)%
(1.8)%
38.0%
0.4%
BT Global Services
36.5%
43.7%
29.6%
51.8%
40.6%
32.0%
26.2%
20.7%
1.5%
18.8%
BT Global Services
BT Retail
BT Wholesale
19.3%
29.7%
26.6%
20.7%
21.8%
14.3%
(26.3)%
16.5%
3.8%
21.2%
24.2%
50.0%
23.1%
1.4%
11.8%
(24.7)%
15.4%
2.1%
19.2%
7.1%
118.4%
23.6%
25.4%
10.6%
(20.8)%
18.6%
6.3%
10.5%
(1.9)%
96.4%
13.8%
19.5%
1.5%
(18.3)%
(1.6)%
(1.2)%
17.1%
13.0%
75.6%
20.0%
16.7%
9.3%
(22.8)%
11.6%
2.7%
4.1%
(4.2)%
106.2%
9.2%
22.4%
2.2%
(9.3)%
9.2%
3.3%
1.3%
(4.7)%
66.7%
5.4%
13.7%
(0.6)%
(7.6)%
19.2%
3.4%
(2.1)%
(5.3)%
8.4%
(1.3)%
(5.6)%
(0.6)%
(12.7)%
20.9%
0.9%
0.8%
6.4%
15.3%
2.6%
(7.6)%
0.0%
(12.9)%
26.8%
1.8%
0.9%
(1.8)%
38.0%
3.7%
4.0%
0.2%
(10.6)%
19.2%
2.3%
BT Global Services
BT Retail
(15.8)%
(0.8)%
(3.3)%
(13.3)%
(0.4)%
(2.5)%
(17.0)%
(3.0)%
(5.3)%
(18.2)%
(4.5)%
(6.7)%
(16.1)%
(2.2)%
(4.4)%
(8.3)%
(1.1)%
(2.2)%
(10.0)%
(7.6)%
(7.9)%
(8.7)%
(8.6)%
(8.6)%
(3.3)%
(6.4)%
(5.9)%
(7.6)%
(5.9)%
(6.2)%
BT Global Services
BT Retail
(20.3)%
(6.2)%
(7.5)%
(10.7)%
(12.2)%
(12.1)%
(1.9)%
(10.5)%
(9.8)%
(17.2)%
(11.2)%
(11.8)%
(13.0)%
(10.0)%
(10.3)%
(5.9)%
(10.6)%
(10.2)%
(8.0)%
(9.2)%
(9.1)%
(15.7)%
(6.6)%
(7.4)%
(2.1)%
(7.2)%
(6.8)%
(8.0)%
(8.5)%
(8.4)%
BT Global Services
BT Retail
BT Wholesale
(10.5)%
(2.1)%
(15.3)%
(11.2)%
(6.4)%
(6.0)%
(10.4)%
(8.2)%
(1.2)%
(4.1)%
(18.4)%
(9.3)%
5.3%
(12.8)%
(23.6)%
(12.1)%
(3.9)%
(6.2)%
(16.7)%
(10.2)%
(17.0)%
(10.9)%
(17.1)%
(15.9)%
(11.4)%
(21.3)%
(36.6)%
(24.7)%
(9.6)%
(17.0)%
(7.1)%
(10.3)%
(12.7)%
(7.3)%
(16.7)%
(13.2)%
(12.8)%
(14.4)%
(20.5)%
(16.4)%
BT Global Services
BT Retail
BT Wholesale
(15.0)%
(3.1)%
(15.3)%
(5.9)%
(10.7)%
(5.6)%
(10.4)%
(6.8)%
(9.7)%
(6.2)%
(18.4)%
(7.5)%
(11.7)%
(7.6)%
(23.6)%
(9.2)%
(11.9)%
(5.6)%
(16.7)%
(7.3)%
(10.8)%
(5.3)%
(17.1)%
(6.9)%
(10.1)%
(8.7)%
(36.6)%
(10.7)%
(10.3)%
(8.1)%
(7.1)%
(8.4)%
(6.0)%
(6.7)%
(16.7)%
(7.1)%
(9.4)%
(7.2)%
(20.5)%
(8.3)%
BT Global Services
BT Wholesale
Openreach
18.1%
(18.8)%
8.3%
(7.8)%
12.2%
(14.8)%
17.3%
(4.5)%
12.9%
(8.6)%
24.8%
1.0%
22.2%
(10.7)%
16.4%
1.6%
16.3%
(13.5)%
16.6%
(2.6)%
(7.0)%
(12.4)%
27.4%
(5.2)%
(9.5)%
(16.5)%
27.9%
(7.8)%
(6.6)%
(22.5)%
16.8%
(11.9)%
(12.8)%
(15.8)%
9.9%
(10.4)%
(9.1)%
(16.8)%
19.9%
(8.8)%
BT Global Services
BT Retail
BT Wholesale
23.1%
7.8%
(4.9)%
12.9%
25.1%
1.7%
17.6%
13.4%
23.2%
4.5%
(19.6)%
10.2%
(9.6)%
5.5%
16.0%
(1.0)%
13.5%
4.8%
1.9%
8.4%
25.7%
5.0%
(17.2)%
12.6%
(18.2)%
2.5%
18.3%
(5.7)%
(0.4)%
0.0%
53.7%
3.7%
11.0%
(5.2)%
17.2%
4.2%
4.2%
0.3%
15.2%
3.6%
BT Global Services
BT Retail
BT Wholesale
Openreach
20.8%
7.8%
(17.5)%
8.3%
(0.4)%
19.0%
1.7%
(12.0)%
17.3%
2.2%
18.4%
4.5%
(9.6)%
24.8%
4.6%
3.3%
5.5%
(8.2)%
16.4%
0.5%
14.8%
4.8%
(12.1)%
16.6%
1.7%
10.9%
5.0%
(12.9)%
27.4%
1.9%
(14.4)%
2.5%
(12.5)%
27.9%
(7.0)%
(3.2)%
0.0%
(16.3)%
16.8%
(5.5)%
(0.4)%
(5.2)%
(11.8)%
9.9%
(4.2)%
(1.9)%
0.3%
(13.4)%
19.9%
(3.7)%
36.0%
(0.3)%
(3.7)%
(1.6)%
18.8%
(0.3)%
(3.5)%
(1.8)%
31.3%
(2.5)%
(3.3)%
(1.6)%
32.9%
(4.4)%
(4.2)%
(2.2)%
29.4%
(1.9)%
(3.7)%
(1.8)%
22.1%
(0.3)%
(4.0)%
(2.0)%
9.8%
0.0%
(7.1)%
(4.6)%
1.1%
(0.3)%
(8.2)%
(6.0)%
5.7%
0.3%
(5.9)%
(3.7)%
8.7%
(0.1)%
(6.3)%
(4.1)%
13.4%
3.0%
(12.3)%
(1.1)%
2.9%
14.7%
(0.0)%
(7.0)%
(0.3)%
4.1%
14.9%
(0.7)%
(1.8)%
0.8%
5.5%
6.3%
(2.9)%
(2.5)%
(2.0)%
0.9%
12.0%
(0.2)%
(6.1)%
(0.7)%
3.3%
4.3%
(2.2)%
(1.2)%
0.0%
1.1%
(3.4)%
(5.2)%
(3.7)%
(1.4)%
(3.4)%
(3.5)%
(5.5)%
(7.7)%
(2.8)%
(4.4)%
(0.5)%
(4.0)%
(5.2)%
(0.9)%
(2.1)%
(0.9)%
(4.2)%
(4.5)%
(1.3)%
(2.2)%
MPLS
Total
Total Managed Solutions
BT Global Services
BT Retail
BT Wholesale
Openreach
Broadband (incl. LLU) and Convergence
Lines
Calls
Private Circuits
Total
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale
Other
Total
Total Other
Internal revenue
BT Retail
BT Wholesale
Openreach
Total internal revenue
Total line of business revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Total Group Revenue
Q4 2009/10
EXTERNAL KPIs Q4 0910
Line of business statistics
Q1
2007/8
Q3
Q2
Q4
Total
Q1
2008/9
Q3
Q2
Q4
Total
Q1
2009/10
Q3
Q2
Q4
Total
Global Services
Order intake¹ (£m)
1,654
1,580
1,855
2,746
1,868
1,772
1,745
2,532
1,411
1,436
1,550
2,234
Retail
Business unit revenue¹ (£m)
Consumer
1,118
1,143
1,160
1,120
4,541
1,121
1,105
1,096
1,040
4,362
1,105
1,042
1,056
1,020
4,223
Business
661
692
695
719
2,767
705
703
696
702
2,806
648
644
643
658
2,593
Enterprises
129
163
146
171
609
135
174
184
209
702
164
182
176
194
716
Ireland
186
186
194
205
771
198
194
202
206
800
198
200
201
202
801
2
(7)
1
(2)
(6)
(1)
0
2
(8)
(7)
(5)
(6)
(15)
(10)
(36)
2,096
2,177
2,196
2,213
8,682
2,158
2,176
2,180
2,149
8,663
2,110
2,062
2,061
2,064
8,297
5.22
4.96
4.61
4.39
19.18
4.02
3.81
3.50
3.40
14.73
3.13
3.05
2.87
2.81
11.86
Geographic
12.02
11.70
11.64
11.48
46.84
10.79
10.47
10.45
10.35
42.06
9.32
9.15
9.40
9.44
37.31
Total
17.24
16.66
16.25
15.87
66.02
14.81
14.28
13.95
13.75
56.79
12.45
12.20
12.27
12.25
49.17
266
271
273
274
278
283
285
287
290
296
301
309
13,448
13,194
12,912
12,600
12,416
12,229
12,043
11,789
11,583
11,388
11,251
11,113
BT Vision installed base ('000)
15
46
120
214
282
320
376
423
433 6
436 6
451
467
Net adds in quarter
11
31
74
94
68
38
56
47
31
18
15
16
4,285
4,366
4,528
4,666
4,853
5,077
5,323
5,647
5,972
6,138
6,051
6,028
Consumer
16,486
16,248
16,050
15,793
15,527
15,289
14,954
14,514
14,104
13,696
13,330
13,051
Business⁴
Total
7,158
23,644
7,018
23,266
6,898
22,948
6,750
22,543
6,547
22,074
6,362
21,651
6,167
21,121
5,992
20,506
5,835
19,939
5,679
19,375
5,513
18,843
5,367
18,418
Total exchange lines ('000)
27,929
27,632
27,476
27,209
26,927
26,728
26,444
26,153
25,911
25,513
24,894
24,446
Other (incl. eliminations)
Total
Calls (mins bn)
Non geographic
Consumer ARPU² (£)
Active Consumer lines³ ('000)
5
Openreach
External WLR lines ('000)
Group
Lines ('000)
1
restated to reflect account moves between Global Services and Retail
12 month rolling consumer revenue, less mobile POLOs, divided by number of primary lines. Note: Q1,Q2,Q3 & Q4 2009/10 figures show underlying ARPU, excluding £3 relating to Q1 2009/10 one-off benefit relating to prior periods.
3
'Active Consumer lines' represents the number of lines over which BT is the call provider (excl. NI, incl. Plusnet from Q3 2009/10)
4
2008/9 figures restated to reflect reporting of WLR3 lines on consistent basis with PSTN
2
5
6
includes a favourable adjustment of 72k to Active Consumer lines and 79k to Group Consumer lines to write back bad debtors previously written off in Q2 2009/10 and Q3 2009/10. There is no impact on the full year figure.
net adds in Q1 and Q2 2009/10 are before the reported data cleanses of the BT Vision installed base. These reduced the customer base by c.22k in Q1 2009/10 and c.15k in Q2 2009/10. Q1 net adds have been adjusted for customer churn of 7k.
Q4 2009/10
5
EXTERNAL KPIs Q4 0910
Line of business trends
2008/9
Q3
Q1
Q2
Q4
12.9%
12.2%
(5.9)%
(7.8)%
Consumer
0.3%
(3.3)%
(5.5)%
(7.1)%
Business
6.7%
1.6%
0.1%
Enterprises
4.7%
6.7%
Ireland
6.5%
Total
Q1
Q2
2009/10
Q3
Q4
Total
Global Services
Order intake
(24.5)%
(19.0)%
(11.2)%
(11.8)%
(3.9)%
(1.4)%
(5.7)%
(3.6)%
(1.9)%
(3.2)%
(2.4)%
1.4%
(8.1)%
(8.4)%
(7.6)%
(6.3)%
(7.6)%
26.0%
22.2%
15.3%
21.5%
4.6%
(4.3)%
(7.2)%
2.0%
4.3%
4.1%
0.5%
3.8%
0.0%
3.1%
(0.5)%
(1.9)%
0.1%
3.0%
(0.0)%
(0.7)%
(2.9)%
(0.2)%
(2.2)%
(5.2)%
(5.5)%
(4.0)%
(4.2)%
Non geographic
(23.0)%
(23.2)%
(24.1)%
(22.6)%
(23.2)%
(22.1)%
(19.9)%
(18.0)%
(17.4)%
(19.5)%
Geographic
(10.2)%
(14.1)%
(10.5)%
(14.3)%
(10.2)%
(14.2)%
(9.8)%
(13.4)%
(10.2)%
(14.0)%
(13.6)%
(15.9)%
(12.6)%
(14.6)%
(10.0)%
(12.0)%
(8.8)%
(10.9)%
(11.3)%
(13.4)%
4.5%
4.4%
4.4%
4.7%
4.3%
4.6%
5.6%
7.7%
(7.7)%
(7.3)%
(6.7)%
(6.4)%
(6.7)%
(6.9)%
(6.6)%
(5.7)%
1780.0%
595.7%
213.3%
97.7%
53.5%
36.3%
19.9%
10.4%
13.3%
16.3%
17.6%
21.0%
23.1%
20.9%
13.7%
6.7%
Consumer
(5.8)%
(5.9)%
(6.8)%
(8.1)%
(9.2)%
(10.4)%
(10.9)%
(10.1)%
Business
Total
(8.5)%
(6.6)%
(9.3)%
(6.9)%
(10.6)%
(8.0)%
(11.2)%
(9.0)%
(10.9)%
(9.7)%
(10.7)%
(10.5)%
(10.6)%
(10.8)%
(10.4)%
(10.2)%
Total exchange lines
(3.6)%
(3.3)%
(3.8)%
(3.9)%
(3.8)%
(4.5)%
(5.9)%
(6.5)%
Retail
Business unit revenue
Other (incl. eliminations)
Total
Calls (mins bn)
Total
Consumer ARPU
Active Consumer lines
BT Vision installed base
Openreach
External WLR lines
Group
Lines
Q4 2009/10
EXTERNAL KPIs Q4 0910
2007/8
Broadband
Q1
Q2
2008/9
Q3
Q4
Q1
Q2
2009/10
Q3
Q4
Q1
Q2
Q3
Q4
000s
Retail
Total Broadband
3,834
4,074
1
4,251
4,402
4,505
4,574
4,658
4,757
4,835
4,906
5,008
5,132
177
150
103
69
83
99
78
72
102
123
35%
35%
30%
35%
31%
35%
27%
34%
28%
34%
42%
34%
46%
35%
43%
35%
42%
35%
44%
35%
Net adds in quarter
175
178
Retail share of DSL + LLU net adds
38%
34%
37%
35%
8,772
8,480
8,457
8,385
8,261
8,196
8,074
8,062
8,026
8,031
8,044
8,057
Net adds in quarter
(55)
(292)
(23)
(72)
(123)
(65)
(122)
(12)
(36)
5
14
13
External Wholesale
4,938
(230)
4,405
(470)
4,205
(200)
3,983
(222)
3,756
(227)
3,622
(134)
3,416
(206)
3,305
(110)
3,191
(114)
3,124
(67)
3,036
(88)
2,926
(110)
2,424
3,195
3,729
4,300
4,761
5,084
5,501
5,750
5,957
6,121
6,352
6,620
514
771
534
571
461
323
417
249
207
164
231
268
11,195
11,674
12,186
12,684
13,022
13,280
13,575
13,812
13,983
14,152
14,397
14,677
459
479
511
499
338
258
295
237
171
168
245
281
Retail share of DSL + LLU installed base
1
Wholesale
Total Wholesale Broadband
Net adds in quarter
2
Openreach
External LLU Volumes ('000)
Full and shared loops
Net adds in quarter
Group
Total DSL + LLU
Net adds in quarter
¹ Net adds excludes the acquisition of Brightview (63k customers)
² Adjusted for the impact of Plusnet and Brightview acquisitions by Retail
Q4 2009/10
EXTERNAL KPIs Q4 0910
Costs
Q1
2007/8
Q3
Q2
Q4
Total
Q1
2008/9
Q3
Q2
Q4
Total
Q1
2009/10
Q3
Q2
Q4
Total
£m
Summary cost analysis
Staff costs before leaver costs¹
1,299
1,297
1,273
1,362
5,231
1,386
1,344
1,352
1,330
5,412
1,266
1,206
1,214
1,176
4,862
(187)
(192)
(177)
(168)
(724)
(158)
(155)
(192)
(168)
(673)
(144)
(133)
(143)
(155)
(575)
1,112
1,105
1,096
1,194
4,507
1,228
1,189
1,160
1,162
4,739
1,122
1,073
1,071
1,021
4,287
8
43
20
56
127
73
36
33
62
204
45
21
58
18
142
Total staff costs incl. leaver costs
1,120
1,148
1,116
1,250
4,634
1,301
1,225
1,193
1,224
4,943
1,167
1,094
1,129
1,039
4,429
Other operating costs
1,501
1,561
1,649
1,697
6,408
1,585
1,771
2,289
3,289
8,934
1,773
1,666
1,697
2,002
7,138
Sub total
2,621
2,709
2,765
2,947
11,042
2,886
2,996
3,482
4,513
13,877
2,940
2,760
2,826
3,041
11,567
POLO's
1,062
1,054
1,023
1,098
4,237
1,037
1,043
1,094
1,092
4,266
1,048
1,040
1,066
929
4,083
706
681
727
732
2,846
680
672
702
774
2,828
722
747
742
774
2,985
3
12
5
23
43
11
13
21
17
62
16
12
12
14
54
4,392
4,456
4,520
4,800
18,168
4,614
4,724
5,299
6,396
21,033
4,726
4,559
4,646
4,758
18,689
Own work capitalised
Net staff costs before leavers
Leaver costs
Depreciation and amortisation
Amortisation of acquired intangibles
Total costs²
¹ 2007/8 and 2008/9 restated for the adoption of the amendment to IFRS2 'Share-based payment - vesting conditions and cancellations'
² under IFRS basis and before specific items
Capital expenditure
Platform/Network
1,426
329
333
287
311
1,260
207
217
241
470
1,135
Line of Business
840
233
200
223
216
873
130
131
128
171
560
Access
844
171
167
166
159
663
143
130
138
155
566
Regulatory & compliance
171
53
50
59
65
227
59
56
40
51
206
58
16
15
26
7
65
20
24
7
15
66
3,339
802
766
762
758
3,088
559
558
554
862
2,533
Support functions
Total
Q4 2009/10