ANALYST KPIs Q1 1011
Performance Indicators Q1 2010/11
Index
-
Group income statement and free cash flow
-
Revenue analysis
-
Revenue trends
-
Line of business statistics
-
Line of business trends
-
Broadband statistics
-
Broadband trends
-
Costs
For further information please contact
BT Investor Relations
Phone
+44 (0)20 7356 4909
Email
bt.investorrelations@bt.com
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information,
figures or calculations that follow, and shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content
ANALYST KPIs Q1 1011
Year on year
Change
%
2010/11
Q1
Actual
Restated
2,079
2,068
1,126
1,255
12
(1,305)
5,235
(3.5)
(6.9)
(6.0)
(4.4)
(8.3)
(8.4)
(4.4)
2,007
1,925
1,059
1,200
11
(1,196)
5,006
2,024
2,019
1,109
1,234
10
(1,274)
5,122
2,118
2,020
1,075
1,241
7
(1,263)
5,198
2,292
2,017
1,078
1,230
11
(1,272)
5,356
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
BT Global Services contract and financial review charges
EBITDA pre specific items
62
452
338
475
(1)
1,326
0
1,326
109.7
(2.2)
0.3
7.6
n/m
5.5
5.5
130
442
339
511
(23)
1,399
0
1,399
95
451
344
507
18
1,415
0
1,415
123
436
337
488
2
1,386
0
1,386
Depreciation and amortisation
(738)
(1.2)
(729)
(759)
588
13.9
670
(214)
6.5
Group income statement
£m unless stated
Restated
Adjusted revenue
Adjusted EBITDA
3
2009/10
Q2
2009/10
Q3
Year on year
Change
%
Restated
8,587
8,491
4,638
5,069
41
(5,436)
21,390
(0.9)
(4.3)
(5.4)
(2.2)
(2.4)
(5.9)
(2.2)
8,513
8,124
4,388
4,960
40
(5,114)
20,911
177
438
334
490
73
1,512
0
1,512
261
1,585
1,356
1,996
40
5,238
(1,639)
3,599
75.1
12.1
(0.2)
(1.8)
130.0
7.7
56.7
457
1,777
1,353
1,960
92
5,639
0
5,639
(754)
(788)
(2,890)
5.2
(3,039)
656
632
724
709
266.7
2,600
(228)
(225)
(223)
(228)
(933)
(4.6)
(890)
4
9
(1)
9
39
446
440
408
505
(185)
(51)
(20)
(71)
(95)
(70)
(165)
(130)
(69)
(199)
(183)
(71)
(254)
(372)
313
(59)
375
275
209
251
(244)
(109)
18
24.5%
0
(103)
256
23.4%
0
(94)
63
23.0%
0
(113)
71
22.4%
(1)
98
(45)
53.0%
(2)
3
Restated
2009/10
Q4
3
Restated
2008/9
Full Year
3
Restated
3
2009/10
Full Year
1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total
2
Operating profit pre specific items
Net finance expense (before specific items)
Share of post tax profits/losses of associates & joint ventures
PBT pre specific items
8
382
Specific items (before net interest on pensions)
Net interest on pensions
Specific Items: net gains (losses)
Reported PBT
16.8
(41)
(69)
(110)
272
Tax - excluding specific tax
Tax on specific items
Tax rate
Memo: Minorities
37.9
(88)
30
23.0%
0
Net Income
Adjusted EPS
2009/10
Q1
2
Reported EPS
Dividend per share
Average number of shares in issue
25
(1,037.8)
1,735
(449)
(279)
(728)
(512.7)
1,007
(398)
420
22.9%
(1)
214
32.7
284
428
178
209
(191)
(638.7)
1,029
3.8
2.8
7,735
15.8
32.1
4.4
3.7
7,745
4.3
5.5
2.3
7,739
4.1
2.3
7,743
5.0
2.7
4.6
7,743
14.1
(2.5)
6.5
7,724
22.7
(632.0)
17.3
13.3
6.9
7,740
1,399
(610)
(295)
(5)
1,415
(555)
(152)
201 4
1,386
(548)
(314)
(44)
1,512
(699)
(190)
(18)
5,238
(3,038)
(937)
(228)
966.0
(140)
110
459
(86)
(53)
770
44
2
526
478
6
1,089
(462)
199 5
772
440.2
(44)
415
(65)
705
(221)
305
(44)
1,045
(35)
737
0
705
(525)
(220)
0
1,045
9,878
10,112
9,283
Group free cash flow
Adjusted EBITDA
2
Capital expenditure
Interest
Tax
1,326
(678)
(284)
4
210
Change in working capital
Other
Free cash flow (pre gross pension deficit payment and specific items)
(599)
(28)
(53)
Specific items (cash)
Free cash flow (pre gross pension deficit payment)
(69)
(122)
Gross pension deficit payment
Free cash flow (post gross pension deficit payment)
0
(122)
440.2
0
415
10,517
(15.6)
8,879
Net debt
Operating cash flow by line of business
BT Global Services
BT Retail
BT Wholesale
Openreach
(10.0)
3.9
202.1
(163)
(73)
2,332
162.3
(399)
1,933
0
737
91.0
(525)
1,408
10,361
(10.4)
9,283
Change £m
(465)
328
121
229
427
(35)
96
(4)
(18.4)
0.3
5,639
(2,480)
(940)
349
Change £m
(38)
293
217
225
(111)
429
213
280
(34)
371
223
321
128
438
361
337
(912)
1,064
824
1,079
430
502
94
88
1
2008/9 and 2009/10 revenue adjusted for changes in the internal trading model. The group's internal trading model has been simplified with effect from 1 April 2010. This adjustment has the impact of reducing internal revenue in both BT Wholesale and Openreach by about £51m per quarter in
2009/10 (£40m in 2008/9). There is no impact from these changes on total group revenue.
2
before specific items and BT Global Services contract and financial review charges
3
revenue and EBITDA restated for customer account moves from BT Retail to BT Wholesale effective 1 April 2010
4
includes HMRC tax repayments of £210m in Q1 2009/10 and £215m in Q2 2009/10
5
includes £110m non-cash share based payment adjustment
(482)
1,566
918
1,167
3
ANALYST KPIs Q1 1011
12
Revenue analysis
Q1
2008/9
Q3
Q2
12
Q4
FY
Q1
2009/10
Q3
Q2
Q4
2010/11
Q1
FY
£m
ICT & Managed Networks
BT Global Services
BT Retail
BT Wholesale
926
141
81
1,148
974
147
108
1,229
1,065
149
166
1,380
1,121
154
163
1,438
BT Global Services
247
286
276
BT Global Services
BT Retail
BT Wholesale
1,173
141
81
1,395
67
305
143
120
635
1,260
147
108
1,515
73
316
135
120
644
BT Global Services
BT Retail
133
772
905
BT Global Services
BT Retail
6
4,086
591
518
5,195
895
135
167
1,197
916
140
180
1,236
980
141
180
1,301
1,128
162
188
1,478
3,919
578
715
5,212
954
149
199
1,302
337
1,146
326
361
333
342
1,362
343
1,341
149
166
1,656
89
318
134
134
675
1,458
154
163
1,775
92
314
131
127
664
5,232
591
518
6,341
321
1,253
543
501
2,618
1,221
135
167
1,523
82
312
131
131
656
1,277
140
180
1,597
83
314
125
143
665
1,313
141
180
1,634
84
317
117
162
680
1,470
162
188
1,820
85
315
115
161
676
5,281
578
715
6,574
334
1,258
488
597
2,677
1,297
149
199
1,645
76
324
93
180
673
130
767
897
127
751
878
121
724
845
511
3,014
3,525
122
762
884
117
707
824
116
685
801
117
676
793
472
2,830
3,302
109
663
772
51
572
623
50
543
593
51
541
592
48
509
557
200
2,165
2,365
48
511
559
46
492
538
43
505
548
47
473
520
184
1,981
2,165
39
455
494
BT Global Services
BT Retail
BT Wholesale
94
43
107
244
88
44
116
248
83
43
87
213
79
37
88
204
344
167
398
909
78
38
90
206
78
34
74
186
75
36
80
191
69
34
72
175
300
142
316
758
68
31
59
158
BT Global Services
BT Retail
BT Wholesale
278
1,387
107
1,772
268
1,354
116
1,738
261
1,335
87
1,683
248
1,270
88
1,606
1,055
5,346
398
6,799
248
1,311
90
1,649
241
1,233
74
1,548
234
1,226
80
1,540
233
1,183
72
1,488
956
4,953
316
6,225
216
1,149
59
1,424
BT Global Services
BT Wholesale
Openreach
265
484
124
873
273
478
130
881
280
464
138
882
288
436
149
873
1,106
1,862
541
3,509
246
425
157
828
244
393
163
800
261
370
161
792
260
366
163
789
1,011
1,554
644
3,209
231
386
151
768
BT Global Services
BT Retail
BT Wholesale
211
216
68
495
221
236
57
514
223
245
62
530
218
261
64
543
873
958
251
2,082
282
227
58
567
179
242
81
502
226
247
72
545
244
246
82
572
931
962
293
2,186
187
218
80
485
BT Global Services
BT Retail
BT Wholesale
Openreach
476
216
552
124
1,368
494
236
535
130
1,395
503
245
526
138
1,412
506
261
500
149
1,416
1,979
958
2,113
541
5,591
528
227
483
157
1,395
423
242
474
163
1,302
487
247
442
161
1,337
504
246
448
163
1,361
1,942
962
1,847
644
5,395
418
218
466
151
1,253
BT Retail
BT Wholesale
Openreach
68
267
1,022
1,356
82
268
1,013
1,362
88
267
1,017
1,371
105
266
977
1,347
343
1,066
4,027
5,436
83
255
967
1,305
90
256
928
1,274
89
256
918
1,263
111
255
906
1,272
373
1,022
3,719
5,114
85
242
869
1,196
1,994
2,117
1,150
1,266
7
(1,356)
5,177
2,095
2,135
1,162
1,263
11
(1,362)
5,303
2,194
2,135
1,180
1,289
11
(1,371)
5,437
2,304
2,104
1,148
1,253
12
(1,347)
5,473
8,587
8,491
4,638
5,069
41
(5,436)
21,390
2,079
2,068
1,126
1,255
12
(1,305)
5,235
2,024
2,019
1,109
1,234
10
(1,274)
5,122
2,118
2,020
1,075
1,241
7
(1,263)
5,198
2,292
2,017
1,078
1,230
11
(1,272)
5,356
8,513
8,124
4,388
4,960
40
(5,114)
20,911
2,007
1,925
1,059
1,200
11
(1,196)
5,006
MPLS
Total
Total Managed Solutions
BT Global Services
BT Retail
BT Wholesale
Openreach
3
Broadband (incl. LLU) and Convergence
4
Lines
Calls
Private Circuits
Total
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale
5
Other
Total
Total Other
Internal revenue
Total internal revenue
Total line of business revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total group revenue
1
adjusted for changes in the internal trading model.
2
restated to reflect Q1 2010/11 customer account moves between BT Retail and BT Wholesale
3
includes VOIP and BT Vision revenues
4
includes connection and rental fees
5
includes BT Global Services revenue from non-UK global products and BT Retail revenue from conferencing, directories, payphones and other select services
6
revenue as reported - shown after BT Global Services contract and financial review charges of £41m in Q4 2008/9
ANALYST KPIs Q1 1011
Revenue trends
Q1
Q2
2009/10
Q3
Q4
2010/11
Q1
FY
ICT & Managed Networks
BT Global Services
BT Retail
BT Wholesale
(3.3)%
(4.3)%
106.2%
4.3%
(6.0)%
(4.8)%
66.7%
0.6%
(8.0)%
(5.4)%
8.4%
(5.7)%
0.6%
5.2%
15.3%
2.8%
(4.1)%
(2.2)%
38.0%
0.3%
6.6%
10.4%
19.2%
8.8%
BT Global Services
32.0%
26.2%
20.7%
1.5%
18.8%
5.2%
BT Global Services
BT Retail
BT Wholesale
4.1%
(4.3)%
106.2%
9.2%
22.4%
2.3%
(8.4)%
9.2%
3.3%
1.3%
(4.8)%
66.7%
5.4%
13.7%
(0.6)%
(7.4)%
19.2%
3.3%
(2.1)%
(5.4)%
8.4%
(1.3)%
(5.6)%
(0.3)%
(12.7)%
20.9%
0.7%
0.8%
5.2%
15.3%
2.5%
(7.6)%
0.3%
(12.2)%
26.8%
1.8%
0.9%
(2.2)%
38.0%
3.7%
4.0%
0.4%
(10.1)%
19.2%
2.3%
6.2%
10.4%
19.2%
8.0%
(7.3)%
3.8%
(29.0)%
37.4%
2.6%
BT Global Services
BT Retail
(8.3)%
(1.3)%
(2.3)%
(10.0)%
(7.8)%
(8.1)%
(8.7)%
(8.8)%
(8.8)%
(3.3)%
(6.6)%
(6.2)%
(7.6)%
(6.1)%
(6.3)%
(10.7)%
(13.0)%
(12.7)%
BT Global Services
BT Retail
(5.9)%
(10.7)%
(10.3)%
(8.0)%
(9.4)%
(9.3)%
(15.7)%
(6.7)%
(7.4)%
(2.1)%
(7.1)%
(6.6)%
(8.0)%
(8.5)%
(8.5)%
(18.8)%
(11.0)%
(11.6)%
BT Global Services
BT Retail
BT Wholesale
(17.0)%
(11.6)%
(15.9)%
(15.6)%
(11.4)%
(22.7)%
(36.2)%
(25.0)%
(9.6)%
(16.3)%
(8.0)%
(10.3)%
(12.7)%
(8.1)%
(18.2)%
(14.2)%
(12.8)%
(15.0)%
(20.6)%
(16.6)%
(12.8)%
(18.4)%
(34.4)%
(23.3)%
BT Global Services
BT Retail
BT Wholesale
(10.8)%
(5.5)%
(15.9)%
(6.9)%
(10.1)%
(8.9)%
(36.2)%
(10.9)%
(10.3)%
(8.2)%
(8.0)%
(8.5)%
(6.0)%
(6.9)%
(18.2)%
(7.3)%
(9.4)%
(7.4)%
(20.6)%
(8.4)%
(12.9)%
(12.4)%
(34.4)%
(13.6)%
BT Global Services
BT Wholesale
Openreach
(7.2)%
(12.2)%
26.6%
(5.2)%
(10.6)%
(17.8)%
25.4%
(9.2)%
(6.8)%
(20.3)%
16.7%
(10.2)%
(9.7)%
(16.1)%
9.4%
(9.6)%
(8.6)%
(16.5)%
19.0%
(8.5)%
(6.1)%
(9.2)%
(3.8)%
(7.2)%
BT Global Services
BT Retail
BT Wholesale
33.6%
5.1%
(14.7)%
14.5%
(19.0)%
2.5%
42.1%
(2.3)%
1.3%
0.8%
16.1%
2.8%
11.9%
(5.7)%
28.1%
5.3%
6.6%
0.4%
16.7%
5.0%
(33.7)%
(4.0)%
37.9%
(14.5)%
BT Global Services
BT Retail
BT Wholesale
Openreach
10.9%
5.1%
(12.5)%
26.6%
2.0%
(14.4)%
2.5%
(11.4)%
25.4%
(6.7)%
(3.2)%
0.8%
(16.0)%
16.7%
(5.3)%
(0.4)%
(5.7)%
(10.4)%
9.4%
(3.9)%
(1.9)%
0.4%
(12.6)%
19.0%
(3.5)%
(20.8)%
(4.0)%
(3.5)%
(3.8)%
(10.2)%
BT Retail
BT Wholesale
Openreach
22.1%
(4.3)%
(5.3)%
(3.8)%
9.8%
(4.3)%
(8.3)%
(6.5)%
1.1%
(3.9)%
(9.7)%
(7.9)%
5.7%
(4.0)%
(7.2)%
(5.6)%
8.7%
(4.1)%
(7.6)%
(5.9)%
2.4%
(5.1)%
(10.1)%
(8.4)%
BT Global Services
BT Retail
BT Wholesale
Openreach
4.3%
(2.3)%
(2.0)%
(0.8)%
1.1%
(3.4)%
(5.4)%
(4.5)%
(2.3)%
(3.4)%
(3.5)%
(5.4)%
(8.9)%
(3.7)%
(4.4)%
(0.5)%
(4.1)%
(6.1)%
(1.8)%
(2.1)%
(0.9)%
(4.3)%
(5.4)%
(2.2)%
(2.2)%
(3.5)%
(6.9)%
(6.0)%
(4.4)%
(4.4)%
MPLS
Total
Total Managed Solutions
BT Global Services
BT Retail
BT Wholesale
Openreach
Broadband (incl. LLU) and Convergence
Lines
Calls
Private Circuits
Total
Total Calls and Lines
Transit, conveyance, interconnect circuits, WLR,
global carrier and other wholesale
Other
Total
Total Other
Internal revenue
Total internal revenue
Total line of business revenue
Total group revenue
ANALYST KPIs Q1 1011
Line of business statistics
Q1
2008/9
Q3
Q2
Q4
FY
Q1
2009/10
Q3
Q2
Q4
2010/11
Q1
FY
Global Services
Order intake (£m)
1,868
1,772
1,745
2,532
1,411
1,436
1,550
2,234
1,552
Retail
1
Business unit revenue (£m)
Consumer
1,121
1,105
1,096
1,040
4,362
1,105
1,042
1,056
1,020
4,223
999
Business
664
662
652
658
2,636
607
601
602
611
2,421
584
Enterprises
135
174
184
209
702
164
182
176
193
715
163
Ireland
198
194
202
205
799
198
200
201
202
801
185
(1)
0
1
(8)
(8)
(6)
(6)
(15)
(9)
(36)
(6)
2,117
2,135
2,135
2,104
8,491
2,068
2,019
2,020
2,017
8,124
1,925
4.02
3.81
3.50
3.40
14.73
3.13
3.05
2.87
2.81
11.86
2.62
Geographic
10.79
10.47
10.45
10.35
42.06
9.32
9.15
9.40
9.44
37.31
8.33
Total
14.81
14.28
13.95
13.75
56.79
12.45
12.20
12.27
12.25
49.17
10.95
278
283
285
287
290
296
301
309
12,416
12,229
12,043
11,789
11,583
11,388
11,251
11,113
282
320
376
423
433
451
467
481
68
38
56
47
31
18
15
16
14
4,853
5,077
5,323
5,647
5,972
6,138
6,051
6,028
6,036
Consumer
15,527
15,289
14,954
14,514
14,104
13,696
13,330
13,051
Business
Total
6,547
22,074
6,362
21,651
6,167
21,121
5,992
20,506
5,835
19,939
5,679
19,375
5,513
18,843
5,367
18,418
5,225
17,926
Total exchange lines ('000)
26,927
26,728
26,444
26,153
25,911
25,513
24,894
24,446
23,962
Other (incl. eliminations)
Total
Calls (mins bn)
Non geographic
2
Consumer ARPU (£)
3
Active Consumer lines ('000)
BT Vision installed base ('000)
Net adds in quarter
5
436
5
314
4
10,932
Openreach
External WLR lines ('000)
Lines sold through BT lines of business ('000)
1
4
12,701
restated to reflect Q1 2010/11 customer account moves between BT Retail and BT Wholesale
12 month rolling consumer revenue, less mobile POLOs, divided by number of primary lines. Note: Q1, Q2, Q3 & Q4 2009/10 figures show underlying ARPU, excluding £3 relating to Q1 2009/10 one-off benefit relating to prior periods.
3
'Active consumer lines' represents the number of lines over which BT is the call provider (excl. NI, incl. Plusnet from Q3 2009/10)
4
includes a favourable adjustment of 72k to Active Consumer lines and 79k to Group Consumer lines to write back bad debtors previously written off in Q2 2009/10 and Q3 2009/10. There is no impact on the full year figure.
5
net adds in Q1 2009/10 and Q2 2009/10 are before the reported data cleanses of the BT Vision installed base. These reduced the customer base by c.22k in Q1 2009/10 and c.15k in Q2 2009/10. Q1 2009/10 net adds have been adjusted for customer churn of 7k.
2
ANALYST KPIs Q1 1011
Line of business trends
2009/10
Q3
Q4
2010/11
Q1
Q1
Q2
FY
(24.5)%
(19.0)%
(11.2)%
(11.8)%
Consumer
(1.4)%
(5.7)%
(3.6)%
(1.9)%
(3.2)%
(9.6)%
Business
(8.6)%
(9.2)%
(7.7)%
(7.1)%
(8.2)%
(3.8)%
Enterprises
21.5%
4.6%
(4.3)%
(7.7)%
1.9%
(0.6)%
0.0%
3.1%
(0.5)%
(1.5)%
0.3%
(6.6)%
(2.3)%
(5.4)%
(5.4)%
(4.1)%
(4.3)%
(6.9)%
Non geographic
(22.1)%
(19.9)%
(18.0)%
(17.4)%
(19.5)%
(16.3)%
Geographic
(13.6)%
(12.6)%
(10.0)%
(8.8)%
(11.3)%
(10.6)%
Total
(15.9)%
(14.6)%
(12.0)%
(10.9)%
(13.4)%
(12.0)%
4.3%
4.6%
5.6%
7.7%
8.3%
Active Consumer lines
(6.7)%
(6.9)%
(6.6)%
(5.7)%
(5.6)%
BT Vision installed base
53.5%
36.3%
19.9%
10.4%
11.1%
23.1%
20.9%
13.7%
6.7%
1.1%
Consumer
(9.2)%
(10.4)%
(10.9)%
(10.1)%
(9.9)%
Business
(10.9)%
(9.7)%
(10.7)%
(10.5)%
(10.6)%
(10.8)%
(10.4)%
(10.2)%
(10.5)%
(10.1)%
(3.8)%
(4.5)%
(5.9)%
(6.5)%
(7.5)%
Global Services
Order intake
10.0%
Retail
Business unit revenue
Ireland
Other (incl. eliminations)
Total
Calls (mins bn)
Consumer ARPU
Openreach
External WLR lines
Lines sold through BT lines of business
Total
Total exchange lines
ANALYST KPIs Q1 1011
2008/9
Broadband statistics
Q1
Q2
2009/10
Q3
Q4
Q1
Q2
Q3
2010/11
Q1
Q4
000s
Retail
Total Broadband
4,505
4,574
4,658
4,757
4,835
4,906
5,008
5,132
5,227
103
69
83
99
78
72
102
123
96
31%
35%
26%
34%
28%
34%
42%
34%
46%
35%
43%
35%
42%
35%
44%
35%
40%
35%
Total Wholesale Broadband
8,261
8,196
8,074
8,062
8,026
8,031
8,044
8,057
8,013
Net adds in quarter
(123)
(65)
(122)
(12)
(36)
5
14
13
(45)
External Wholesale
3,756
(227)
3,622
(134)
3,416
(206)
3,305
(110)
3,191
(114)
3,124
(67)
3,036
(88)
2,926
(110)
2,785
(141)
Full loops (MPF)
1,345
1,448
1,595
1,714
1,808
2,064
2,567
2,966
3,387
Shared loops (SMPF)
3,411
3,635
3,906
4,036
4,150
4,057
3,786
3,654
3,519
Total
4,756
5,084
5,501
5,750
5,957
6,121
6,352
6,620
6,906
456
328
417
249
208
164
231
268
286
13,017
13,280
13,575
13,812
13,983
14,152
14,397
14,677
14,918
333
263
295
237
172
169
245
281
241
Net adds in quarter
Retail share of DSL + LLU net adds
Retail share of DSL + LLU installed base
Wholesale
Net adds in quarter
Openreach
External LLU Volumes ('000)
Net adds in quarter
Group
Total DSL + LLU
Net adds in quarter
ANALYST KPIs Q1 1011
2009/10
Broadband trends
Q1
Q2
Q3
Q4
2010/11
Q1
Retail
Total Broadband
Net adds in quarter
7.3%
7.3%
7.5%
7.9%
8.1%
(24.5)%
3.8%
22.3%
24.5%
22.7%
(2.9)%
(2.0)%
(0.4)%
(0.1)%
(0.2)%
70.7%
107.5%
111.2%
211.5%
(24.2)%
(15.0)%
49.6%
(13.7)%
50.3%
(11.1)%
57.1%
(11.5)%
0.3%
(12.7)%
(23.2)%
34.4%
42.5%
60.9%
73.0%
87.3%
21.7%
25.3%
(54.5)%
11.6%
20.4%
(50.1)%
(3.1)%
15.5%
(44.6)%
(9.5)%
15.1%
7.7%
(15.2)%
15.9%
37.5%
7.4%
6.6%
6.1%
6.3%
6.7%
(48.5)%
(35.8)%
(16.9)%
18.4%
40.4%
Wholesale
Total Wholesale Broadband
Net adds in quarter
External Wholesale
Net adds in quarter
Openreach
External LLU Volumes
Full loops (MPF)
Shared loops (SMPF)
Total
Net adds in quarter
Group
Total DSL + LLU
Net adds in quarter
ANALYST KPIs Q1 1011
Costs
Q1
2008/9
Q3
Q2
Q4
FY
Q1
2009/10
Q3
Q2
Q4
2010/11
Q1
FY
£m
Summary cost analysis
Staff costs before leaver costs
1,386
1,344
1,352
1,330
5,412
1,266
1,206
1,214
1,176
4,862
1,243
(158)
(155)
(192)
(168)
(673)
(144)
(133)
(143)
(155)
(575)
(152)
1,228
1,189
1,160
1,162
4,739
1,122
1,073
1,071
1,021
4,287
1,091
73
36
33
62
204
45
21
58
18
142
10
Total staff costs incl. leaver costs
1,301
1,225
1,193
1,224
4,943
1,167
1,094
1,129
1,039
4,429
1,101
Other operating costs
1,585
1,771
2,289
3,289
8,934
1,773
1,666
1,697
2,002
7,138
1,633
Sub total
2,886
2,996
3,482
4,513
13,877
2,940
2,760
2,826
3,041
11,567
2,734
POLO's
1,037
1,043
1,094
1,092
4,266
1,048
1,040
1,066
929
4,083
961
680
672
702
774
2,828
722
747
742
774
2,985
716
11
13
21
17
62
16
12
12
14
54
13
4,614
4,724
5,299
6,396
21,033
4,726
4,559
4,646
4,758
18,689
4,424
Platform/Network
329
333
287
311
1,260
207
217
241
470
1,135
230
Line of Business
233
200
223
216
873
130
131
128
171
560
119
Access
171
167
166
159
663
143
130
138
155
566
136
Regulatory & compliance
53
50
59
65
227
59
56
40
51
206
36
Support functions
16
15
26
7
65
20
24
7
15
66
2
802
766
762
758
3,088
559
558
554
862
2,533
523
BT Global Services
245
213
208
220
886
131
131
120
217
599
103
BT Retail
127
117
110
117
471
81
82
90
164
417
85
BT Wholesale
120
119
99
97
435
71
69
71
114
325
67
Openreach
227
230
246
248
951
203
200
226
278
907
236
Other
83
87
99
76
345
73
76
47
89
285
32
Total
802
766
762
758
3,088
559
558
554
862
2,533
523
Own work capitalised
Net staff costs before leavers
Leaver costs
Depreciation and amortisation
Amortisation of acquired intangibles
Total costs
1
1
before specific items
Capital expenditure
Total
Capital expenditure by line of business