Performance Indicators Q3 2010/11
Index
-
Group income statement and free cash flow
-
Revenue analysis
-
Revenue trends
-
Line of business statistics
-
Line of business trends
-
Broadband statistics
-
Broadband trends
-
Costs
For further information please contact
BT Investor Relations
Phone
+44 (0)20 7356 4909
Email
bt.investorrelations@bt.com
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information,
figures or calculations that follow, and shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content
2009/10
Q1
Restated4
Year on year
Change
%
2010/11
Q1
Actual
2009/10
Q2
Restated4
Year on year
Change
%
2010/11
Q2
Actual
2009/10
Q3
Restated4
Year on year
Change
%
2010/11
Q3
Actual
2009/10
Q4
Restated4
2008/9
Full Year
Restated4
Year on year
Change
%
2009/10
Full Year
Restated4
2,079
2,068
1,126
1,255
12
(1,305)
5,235
(3.5)
(6.9)
(6.0)
(4.4)
(8.3)
(8.4)
(4.4)
2,007
1,925
1,059
1,200
11
(1,196)
5,006
2,024
2,019
1,109
1,234
10
(1,274)
5,122
(1.6)
(4.5)
(5.0)
0.1
(40.0)
(2.8)
(2.8)
1,991
1,929
1,054
1,235
6
(1,238)
4,977
2,118
2,020
1,075
1,241
7
(1,263)
5,198
(6.8)
(2.6)
(0.5)
(0.1)
57.1
(3.1)
(3.1)
1,974
1,967
1,070
1,240
11
(1,224)
5,038
2,292
2,017
1,078
1,230
11
(1,272)
5,356
8,587
8,491
4,638
5,069
41
(5,436)
21,390
(0.9)
(4.3)
(5.4)
(2.2)
(2.4)
(5.9)
(2.2)
8,513
8,124
4,388
4,960
40
(5,114)
20,911
Adjusted EBITDA2
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
BT Global Services contract and financial review charges
EBITDA pre specific items
62
452
338
475
(1)
1,326
0
1,326
109.7
(2.2)
0.3
7.6
n/m
5.5
95
451
344
507
18
1,415
0
1,415
45.3
(8.2)
(5.2)
4.9
133.3
2.6
123
436
337
488
2
1,386
0
1,386
7.1
141
452
330
550
11
1,484
0
1,484
177
438
334
490
73
1,512
0
1,512
261
1,585
1,356
1,996
40
5,238
(1,639)
3,599
75.1
12.1
(0.2)
(1.8)
130.0
7.7
2.6
138
414
326
532
42
1,452
0
1,452
14.6
3.7
(2.1)
12.7
450.0
7.1
5.5
130
442
339
511
(23)
1,399
0
1,399
56.7
457
1,777
1,353
1,960
92
5,639
0
5,639
Depreciation and amortisation
(738)
(1.2)
(729)
(759)
(2.9)
(737)
(754)
(0.4)
(751)
(788)
(2,890)
5.2
(3,039)
588
13.9
670
656
9.0
715
632
16.0
733
724
709
266.7
2,600
(214)
6.5
(228)
(225)
(0.4)
(224)
(223)
(7.2)
(207)
(228)
(933)
(4.6)
(890)
4
9
5
(1)
5
9
39
446
440
496
408
531
505
(185)
(51)
(20)
(71)
(95)
(70)
(165)
(71)
(19)
(90)
(130)
(69)
(199)
(70)
(20)
(90)
(183)
(71)
(254)
(372)
313
(59)
375
275
406
209
441
251
(244)
(109)
18
24.5%
0
(103)
256
23.4%
0
(98)
92
19.7%
(1)
(94)
63
23.0%
0
(113)
19
21.3%
0
(113)
71
22.4%
(1)
98
(45)
53.0%
(2)
Group income statement
£m unless otherwise stated
Adjusted revenue1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total
Operating profit pre specific items
Net finance expense
Share of post tax profits/losses of associates & joint ventures
8
PBT pre specific items
382
Specific items
Net interest on pensions
Total specific items
(41)
(69)
(110)
Reported PBT
16.8
272
Tax - excluding tax on specific items
Tax on specific items
Tax rate
Memo: Minorities
Net income
Adjusted EPS2
Reported EPS
Dividend per share
Average number of shares in issue
37.9
(88)
30
23.0%
0
12.7
47.6
30.1
111.0
25
(1,037.8)
1,735
(449)
(279)
(728)
(512.7)
1,007
(398)
420
22.9%
(1)
214
32.7
284
428
(6.5)
400
178
94.9
347
209
(191)
(638.7)
1,029
3.8
2.8
7,735
15.8
32.1
4.4
3.7
7,745
4.4
5.5
2.3
7,739
15.9
(7.3)
5.1
5.1
2.4
7,750
4.1
2.3
7,743
31.7
95.7
5.4
4.5
0.0
7,751
5.0
2.7
4.6
7,743
14.1
(2.5)
6.5
7,724
22.7
(632.0)
17.3
13.3
6.9
7,740
440.2
1,399
(610)
(295)
(5)
(140)
110
459
(44)
415
0
415
1,415
(555)
(163)
(14)
(86)
(53)
544
161
705
0
705
(24.1)
1,452
(602)
(163)
(10)
(133)
32
576
(41)
535
0
535
1,386
(548)
(314)
(44)
44
2
526
(221)
305
(525)
(220)
(95.5)
1,484
(670)
(267)
(94)
58
58
569
(54)
515
(525)
(10)
1,512
(699)
(190)
(18)
478
6
1,089
(44)
1,045
0
1,045
5,238
(3,038)
(937)
(228)
(462)
199 6
772
(35)
737
0
737
8,879
9,878
(11.9)
8,704
10,112
(14.2)
8,674
9,283
(103)
430
212
280
£m
75
(97)
10
(25)
(27)
371
224
321
£m
142
(47)
(83)
(5)
Group free cash flow
Adjusted EBITDA2
Capital expenditure
Interest
Tax
Change in working capital
Other
Free cash flow (pre gross pension deficit payment and specific items)
Specific items
Free cash flow (pre gross pension deficit payment)
Gross pension deficit payment
Free cash flow (post gross pension deficit payment)
1,326
(678)
(284)
210
(599)
(28)
(53)
(69)
(122)
0
(122)
Net debt
10,517
(15.6)
(465)
328
121
229
£m
427
(35)
96
(4)
Operating cash flow by line of business3
BT Global Services
BT Retail
BT Wholesale
Openreach
1
2
(10.0)
3.9
5
966.0
440.2
(38)
293
217
225
7
8.5
0.0
7
5.9
7
(24.1)
(28)
333
222
255
22.3
(15.0)
8.2
68.9
115
324
141
316
113
437
360
337
2008/9 and 2009/10 revenue adjusted for changes in the internal trading model. The group's internal trading model has been simplified with effect from 1 April 2010. This adjustment has the impact of reducing internal revenue in both BT Wholesale and Openreach by about £51m per quarter in
2009/10 (£40m in 2008/9). There is no impact from these changes on total group revenue.
before specific items and BT Global Services contract and financial review charges
3
2008/9 and 2009/10 operating cashflow by line of business adjusted for changes in the internal trading model and is now shown after leavers, in line with adjusted EBITDA
4
revenue and EBITDA restated for customer account moves from BT Retail to BT Wholesale effective 1 April 2010
5
includes HMRC tax repayment of £210m
6
includes £110m non-cash share based payment adjustment
7
cash specific items include HMRC tax repayment of £215m and associated interest of £11m. This was previously shown in the KPI cashflow in the tax and interest lines, respectively.
91.0
5,639
(2,480)
(951)
134
(163)
(73)
2,106
(173)
1,933
(525)
1,408
10,361
(10.4)
9,283
(912)
1,064
824
1,079
£m
430
502
93
88
(482)
1,566
917
1,167
(18.4)
1.5
172.8
162.3
Revenue analysis
Q1
2008/91 2
Q3
Q2
Q4
FY
Q1
2009/101 2
Q3
Q2
Q4
FY
2010/11
Q2
Q1
Q3
£m
BT Global Services
BT Retail
BT Wholesale
1,173
141
81
1,395
1,260
147
108
1,515
1,341
149
166
1,656
1,458
154
163
1,775
BT Global Services
BT Retail
BT Wholesale
Openreach
67
305
143
120
635
73
316
135
120
644
89
318
134
134
675
BT Global Services
BT Retail
133
772
905
130
767
897
BT Global Services
BT Retail
51
572
623
BT Global Services
BT Retail
BT Wholesale
3
4
5,232
591
518
6,341
1,221
135
167
1,523
1,277
140
180
1,597
1,313
141
180
1,634
1,470
162
188
1,820
5,281
578
715
6,574
1,297
149
199
1,645
1,297
117
183
1,597
92
314
131
127
664
321
1,253
543
501
2,618
82
312
131
131
656
83
314
125
143
665
84
317
117
162
680
85
315
115
161
676
334
1,258
488
597
2,677
76
324
93
180
673
83
327
82
210
702
81
329
80
210
700
127
751
878
121
724
845
511
3,014
3,525
122
762
884
117
707
824
116
685
801
117
676
793
472
2,830
3,302
109
663
772
102
645
747
102
651
753
50
543
593
51
541
592
48
509
557
200
2,165
2,365
48
511
559
46
492
538
43
505
548
47
473
520
184
1,981
2,165
39
455
494
40
439
479
35
460
495
94
43
107
244
88
44
116
248
83
43
87
213
79
37
88
204
344
167
398
909
78
38
90
206
78
34
74
186
75
36
80
191
69
34
72
175
300
142
316
758
68
31
59
158
67
33
84
184
63
30
70
163
BT Global Services
BT Retail
BT Wholesale
278
1,387
107
1,772
268
1,354
116
1,738
261
1,335
87
1,683
248
1,270
88
1,606
1,055
5,346
398
6,799
248
1,311
90
1,649
241
1,233
74
1,548
234
1,226
80
1,540
233
1,183
72
1,488
956
4,953
316
6,225
216
1,149
59
1,424
209
1,117
84
1,410
200
1,141
70
1,411
BT Global Services
BT Wholesale
Openreach
265
484
124
873
273
478
130
881
280
464
138
882
288
436
149
873
1,106
1,862
541
3,509
246
425
157
828
244
393
163
800
261
370
161
792
260
366
163
789
1,011
1,554
644
3,209
231
386
151
768
212
373
162
747
207
387
166
760
BT Global Services
BT Retail
BT Wholesale
211
216
68
495
221
236
57
514
223
245
62
530
218
261
64
543
873
958
251
2,082
282
227
58
567
179
242
81
502
226
247
72
545
244
246
82
572
931
962
293
2,186
187
218
80
485
190
239
86
515
187
242
90
519
BT Global Services
BT Retail
BT Wholesale
Openreach
476
216
552
124
1,368
494
236
535
130
1,395
503
245
526
138
1,412
506
261
500
149
1,416
1,979
958
2,113
541
5,591
528
227
483
157
1,395
423
242
474
163
1,302
487
247
442
161
1,337
504
246
448
163
1,361
1,942
962
1,847
644
5,395
418
218
466
151
1,253
402
239
459
162
1,262
394
242
477
166
1,279
BT Retail
BT Wholesale
Openreach
68
267
1,022
1,356
82
268
1,013
1,362
88
267
1,017
1,371
105
266
977
1,347
343
1,066
4,027
5,436
83
255
967
1,305
90
256
928
1,274
89
256
918
1,263
111
255
906
1,272
373
1,022
3,719
5,114
85
242
869
1,196
129
246
863
1,238
1,994
2,117
1,150
1,266
7
(1,356)
5,177
2,095
2,135
1,162
1,263
11
(1,362)
5,303
2,194
2,135
1,180
1,289
11
(1,371)
5,437
2,304
2,104
1,148
1,253
12
(1,347)
5,473
8,587
8,491
4,638
5,069
41
(5,436)
21,390
2,079
2,068
1,126
1,255
12
(1,305)
5,235
2,024
2,019
1,109
1,234
10
(1,274)
5,122
2,118
2,020
1,075
1,241
7
(1,263)
5,198
2,292
2,017
1,078
1,230
11
(1,272)
5,356
8,513
8,124
4,388
4,960
40
(5,114)
20,911
2,007
1,925
1,059
1,200
11
(1,196)
5,006
1,991
1,929
1,054
1,235
6
(1,238)
4,977
Total ICT & Managed Networks
Broadband (incl. LLU) and Convergence
4
1,299
141
197
1,637
Lines
Calls
Private Circuits
Total
Total Calls and Lines
Transit, conveyance, interconnect circuits,
WLR, global carrier and other wholesale
Other
Total
Total Other
Internal revenue
Total internal revenue
4
114
246
864
1,224
Total line of business revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total group revenue
1
2
3
4
adjusted for changes in the internal trading model.
restated to reflect Q1 2010/11 customer account moves between BT Retail and BT Wholesale
revenue as reported - shown after BT Global Services contract and financial review charges of £41m in Q4 2008/9
Q2 2010/11 revenue reflects the transfer of certain external customer relationships in the business and corporate markets from BT Retail to BT Global Services
1,974
1,967
1,070
1,240
11
(1,224)
5,038
Revenue trends
Q1
Q2
2009/10
Q3
Q4
FY
Q1
2010/11
Q2
Q3
YoY change
BT Global Services
BT Retail
BT Wholesale
4.1%
(4.3)%
106.2%
9.2%
1.3%
(4.8)%
66.7%
5.4%
(2.1)%
(5.4)%
8.4%
(1.3)%
0.8%
5.2%
15.3%
2.5%
0.9%
(2.2)%
38.0%
3.7%
6.2%
10.4%
19.2%
8.0%
1.6%
(16.4)%
1.7%
0.0%
(1.1)%
0.0%
9.4%
0.2%
BT Global Services
BT Retail
BT Wholesale
Openreach
22.4%
2.3%
(8.4)%
9.2%
3.3%
13.7%
(0.6)%
(7.4)%
19.2%
3.3%
(5.6)%
(0.3)%
(12.7)%
20.9%
0.7%
(7.6)%
0.3%
(12.2)%
26.8%
1.8%
4.0%
0.4%
(10.1)%
19.2%
2.3%
(7.3)%
3.8%
(29.0)%
37.4%
2.6%
0.0%
4.1%
(34.4)%
46.9%
5.6%
(3.6)%
3.8%
(31.6)%
29.6%
2.9%
BT Global Services
BT Retail
(8.3)%
(1.3)%
(2.3)%
(10.0)%
(7.8)%
(8.1)%
(8.7)%
(8.8)%
(8.8)%
(3.3)%
(6.6)%
(6.2)%
(7.6)%
(6.1)%
(6.3)%
(10.7)%
(13.0)%
(12.7)%
(12.8)%
(8.8)%
(9.3)%
(12.1)%
(5.0)%
(6.0)%
BT Global Services
BT Retail
(5.9)%
(10.7)%
(10.3)%
(8.0)%
(9.4)%
(9.3)%
(15.7)%
(6.7)%
(7.4)%
(2.1)%
(7.1)%
(6.6)%
(8.0)%
(8.5)%
(8.5)%
(18.8)%
(11.0)%
(11.6)%
(13.0)%
(10.8)%
(11.0)%
(18.6)%
(8.9)%
(9.7)%
BT Global Services
BT Retail
BT Wholesale
(17.0)%
(11.6)%
(15.9)%
(15.6)%
(11.4)%
(22.7)%
(36.2)%
(25.0)%
(9.6)%
(16.3)%
(8.0)%
(10.3)%
(12.7)%
(8.1)%
(18.2)%
(14.2)%
(12.8)%
(15.0)%
(20.6)%
(16.6)%
(12.8)%
(18.4)%
(34.4)%
(23.3)%
(14.1)%
(2.9)%
13.5%
(1.1)%
(16.0)%
(16.7)%
(12.5)%
(14.7)%
BT Global Services
BT Retail
BT Wholesale
(10.8)%
(5.5)%
(15.9)%
(6.9)%
(10.1)%
(8.9)%
(36.2)%
(10.9)%
(10.3)%
(8.2)%
(8.0)%
(8.5)%
(6.0)%
(6.9)%
(18.2)%
(7.3)%
(9.4)%
(7.4)%
(20.6)%
(8.4)%
(12.9)%
(12.4)%
(34.4)%
(13.6)%
(13.3)%
(9.4)%
13.5%
(8.9)%
(14.5)%
(6.9)%
(12.5)%
(8.4)%
BT Global Services
BT Wholesale
Openreach
(7.2)%
(12.2)%
26.6%
(5.2)%
(10.6)%
(17.8)%
25.4%
(9.2)%
(6.8)%
(20.3)%
16.7%
(10.2)%
(9.7)%
(16.1)%
9.4%
(9.6)%
(8.6)%
(16.5)%
19.0%
(8.5)%
(6.1)%
(9.2)%
(3.8)%
(7.2)%
(13.1)%
(5.1)%
(0.6)%
(6.6)%
(20.7)%
4.6%
3.1%
(4.0)%
BT Global Services
BT Retail
BT Wholesale
33.6%
5.1%
(14.7)%
14.5%
(19.0)%
2.5%
42.1%
(2.3)%
1.3%
0.8%
16.1%
2.8%
11.9%
(5.7)%
28.1%
5.3%
6.6%
0.4%
16.7%
5.0%
(33.7)%
(4.0)%
37.9%
(14.5)%
6.1%
(1.2)%
6.2%
2.6%
(17.3)%
(2.0)%
25.0%
(4.8)%
BT Global Services
BT Retail
BT Wholesale
Openreach
10.9%
5.1%
(12.5)%
26.6%
2.0%
(14.4)%
2.5%
(11.4)%
25.4%
(6.7)%
(3.2)%
0.8%
(16.0)%
16.7%
(5.3)%
(0.4)%
(5.7)%
(10.4)%
9.4%
(3.9)%
(1.9)%
0.4%
(12.6)%
19.0%
(3.5)%
(20.8)%
(4.0)%
(3.5)%
(3.8)%
(10.2)%
(5.0)%
(1.2)%
(3.2)%
(0.6)%
(3.1)%
(19.1)%
(2.0)%
7.9%
3.1%
(4.3)%
BT Retail
BT Wholesale
Openreach
22.1%
(4.3)%
(5.3)%
(3.8)%
9.8%
(4.3)%
(8.3)%
(6.5)%
1.1%
(3.9)%
(9.7)%
(7.9)%
5.7%
(4.0)%
(7.2)%
(5.6)%
8.7%
(4.1)%
(7.6)%
(5.9)%
2.4%
(5.1)%
(10.1)%
(8.4)%
43.3%
(3.9)%
(7.0)%
(2.8)%
28.1%
(3.9)%
(5.9)%
(3.1)%
BT Global Services
BT Retail
BT Wholesale
Openreach
4.3%
(2.3)%
(2.0)%
(0.8)%
1.1%
(3.4)%
(5.4)%
(4.5)%
(2.3)%
(3.4)%
(3.5)%
(5.4)%
(8.9)%
(3.7)%
(4.4)%
(0.5)%
(4.1)%
(6.1)%
(1.8)%
(2.1)%
(0.9)%
(4.3)%
(5.4)%
(2.2)%
(2.2)%
(3.5)%
(6.9)%
(6.0)%
(4.4)%
(4.4)%
(1.6)%
(4.5)%
(5.0)%
0.1%
(2.8)%
(6.8)%
(2.6)%
(0.5)%
(0.1)%
(3.1)%
Total ICT & Managed Networks
Broadband (incl. LLU) and Convergence
Lines
Calls
Private Circuits
Total
Total Calls and Lines
Transit, conveyance, interconnect circuits,
WLR, global carrier and other wholesale
Other
Total
Total Other
Internal revenue
Total internal revenue
Total line of business revenue
Total group revenue
Line of business statistics
Q1
2008/9
Q3
Q2
Q4
FY
Q1
2009/10
Q3
Q2
Q4
FY
2010/11
Q2
Q1
Q3
Group
Lines sold through BT lines of business ('000)
Consumer
15,527
15,289
14,954
14,514
14,104
13,696
13,330
13,051
Business/Corporate
6,547
22,074
6,362
21,651
6,167
21,121
5,992
20,506
5,835
19,939
5,679
19,375
5,513
18,843
1,868
1,772
1,745
2,532
1,411
1,436
1,550
Total
4
12,701
12,327
12,041
5,367
18,418
5,225
17,926
5,122
17,449
4,979
17,020
2,234
1,552
2,165
1,675
Global Services
Order intake (£m)
3
Retail
1
Business unit revenue (£m)
Consumer
1,121
1,105
1,096
1,040
4,362
1,105
1,042
1,056
1,020
4,223
999
980
1,010
Business
664
662
652
658
2,636
607
601
602
611
2,421
584
599
605
Enterprises
135
174
184
209
702
164
182
176
193
715
163
181
176
Ireland
198
194
202
205
799
198
200
201
202
801
185
189
189
(1)
0
1
(8)
(8)
(6)
(6)
(15)
(9)
(36)
(6)
(20)
(13)
Total
2,117
2,135
2,135
2,104
8,491
2,068
2,019
2,020
2,017
8,124
1,925
1,929
1,967
Call minutes (bn)
14.81
14.28
13.95
13.75
56.79
12.45
12.20
12.27
12.25
49.17
10.95
10.77
11.16
278
283
285
287
290
296
301
309
314
317
322
12,416
12,229
12,043
11,789
11,583
11,388
11,251
11,113
10,932
10,713
10,571
282
320
376
423
433
451
467
481
505
545
68
38
56
47
31
18
15
16
14
24
40
Other (incl. eliminations)
2
Consumer ARPU (£)
Active Consumer lines ('000)
BT Vision installed base ('000)
Net adds in quarter
Openreach
5
436
5
4
Note new presentation of copper line base
Internal copper lines ('000)
20,058
19,686
19,164
18,670
18,163
17,707
17,264
16,839
16,396
15,966
15,604
External copper lines ('000)
4,078
4,236
4,445
4,735
5,032
5,163
5,038
4,989
4,969
5,041
5,161
Fully unbundled copper lines (MPF) ('000)
1,345
1,448
1,595
1,714
1,808
2,064
2,567
2,966
3,387
3,728
25,481
25,371
25,205
25,118
25,003
24,935
24,868
24,793
24,752
24,735
Total copper lines ('000)
1
restated to reflect Q1 2010/11 customer account moves between BT Retail and BT Wholesale
Q1, Q2, Q3 & Q4 2009/10 figures show underlying ARPU, excluding £3 relating to Q1 2009/10 one-off benefit relating to prior periods.
3
This figure would be c.£120m lower adjusting for the regulated reductions in German MTRs from 1 Dec 2010.
4
includes a favourable adjustment of 72k to Active Consumer lines and 79k to Group Consumer lines to write back bad debtors previously written off in Q2 2009/10 and Q3 2009/10. There is no impact on the full year figure.
5
net adds in Q1 2009/10 and Q2 2009/10 are before the reported data cleanses of the BT Vision installed base. These reduced the customer base by c.22k in Q1 2009/10 and c.15k in Q2 2009/10. Q1 2009/10 net adds have been adjusted for customer churn of 7k.
6
MPF base reduced by c.9k in Q2 2010/11 to correct systems issue.
2
6
4,012
24,778
Line of business trends
Q1
2009/10
Q3
Q2
Q4
FY
2010/11
Q2
Q1
Q3
YoY change
Group
Lines sold through BT lines of business
Consumer
(9.2)%
(10.4)%
(10.9)%
(10.1)%
(9.9)%
(10.0)%
(9.7)%
(10.9)%
(9.7)%
(10.7)%
(10.5)%
(10.6)%
(10.8)%
(10.4)%
(10.2)%
(10.5)%
(10.1)%
(9.8)%
(9.9)%
(9.7)%
(9.7)%
(24.5)%
(19.0)%
(11.2)%
(11.8)%
10.0%
50.8%
8.1%
Consumer
(1.4)%
(5.7)%
(3.6)%
(1.9)%
(3.2)%
(9.6)%
(6.0)%
(4.4)%
Business
(8.6)%
(9.2)%
(7.7)%
(7.1)%
(8.2)%
(3.8)%
(0.3)%
0.5%
Enterprises
21.5%
4.6%
(4.3)%
(7.7)%
1.9%
(0.6)%
(0.5)%
0.0%
0.0%
3.1%
(0.5)%
(1.5)%
0.3%
(6.6)%
(5.5)%
(6.0)%
(2.3)%
(5.4)%
(5.4)%
(4.1)%
(4.3)%
(6.9)%
(4.5)%
(2.6)%
Call minutes (bn)
(15.9)%
(14.6)%
(12.0)%
(10.9)%
(13.4)%
(12.0)%
(11.7)%
(9.0)%
Consumer ARPU
4.3%
4.6%
5.6%
7.7%
8.3%
7.1%
7.0%
Active BT Consumer lines
(6.7)%
(6.9)%
(6.6)%
(5.7)%
(5.6)%
(5.9)%
(6.0)%
BT Vision installed base
53.5%
36.3%
19.9%
10.4%
11.1%
15.8%
20.8%
Internal copper lines
(9.4)%
(10.1)%
(9.9)%
(9.8)%
(9.7)%
(9.8)%
(9.6)%
External copper lines
23.4%
21.9%
13.3%
5.4%
(1.3)%
(2.4)%
2.4%
Fully unbundled copper lines (MPF)
34.4%
42.5%
60.9%
73.0%
87.3%
80.6%
56.3%
Total copper lines
(1.9)%
(1.7)%
(1.3)%
(1.3)%
(1.0)%
(0.8)%
(0.4)%
Business/Corporate
Total
Global Services
Order intake
Retail
Business unit revenue
Ireland
Other (incl. eliminations)
Total
Openreach
2008/9
Broadband statistics
Q1
Q2
2009/10
Q3
Q4
Q1
Q2
Q3
Q4
2010/11
Q2
Q1
Q3
000s
Retail
Total Broadband
4,505
4,574
4,658
4,757
4,835
4,906
5,008
5,132
5,227
5,342
5,529
103
69
83
99
78
72
102
123
96
114
188
31%
35%
26%
34%
28%
34%
42%
34%
46%
35%
43%
35%
42%
35%
44%
35%
40%
35%
45%
35%
Total BT Wholesale Broadband
8,261
8,196
8,074
8,062
8,026
8,031
8,044
8,057
8,013
7,971
7,980
Net adds in quarter
(123)
(65)
(122)
(12)
(36)
5
14
13
(45)
(41)
9
External Wholesale
3,756
(227)
3,622
(134)
3,416
(206)
3,305
(110)
3,191
(114)
3,124
(67)
3,036
(88)
2,926
(110)
2,785
(141)
2,629
(156)
2,451
(179)
1,345
1,448
1,595
1,714
1,808
2,064
2,567
2,966
3,387
3,728
1
4,012
1
3,477
Net adds in quarter
Retail share of DSL + LLU net adds
Retail share of DSL + LLU installed base
1
53%
36%
Wholesale
Net adds in quarter
Openreach
External LLU Volumes ('000)
Full loops (MPF)
Shared loops (SMPF)
3,411
3,635
3,906
4,036
4,150
4,057
3,786
3,654
3,519
3,414
Total
4,756
456
5,084
328
5,501
417
5,750
249
5,957
208
6,121
164
6,352
231
6,620
268
6,906
286
7,143
294
13,017
13,280
13,575
13,812
13,983
14,152
14,397
14,677
14,918
15,114
Net adds in quarter
1
7,490
347
Group
Total DSL + LLU
Net adds in quarter
1
333
263
295
237
172
169
245
LLU base adjusted in Q2 2010/11 to correct systems issue. MPF base reduced by c.9k and SMPF base reduced by c.48k. Net adds in Q2 2010/11 shown before the adjustments to the base.
281
241
253
15,469
1
356
2009/10
Broadband trends
Q1
Q2
Q3
Q4
2010/11
Q2
Q1
Q3
YoY change
Retail
Total Broadband
7.3%
7.3%
7.5%
7.9%
8.1%
8.9%
10.4%
(24.5)%
3.8%
22.3%
24.5%
22.7%
59.5%
83.8%
Total Wholesale Broadband
(2.9)%
(2.0)%
(0.4)%
(0.1)%
(0.2)%
(0.7)%
(0.8)%
Net adds in quarter
70.7%
107.5%
111.2%
211.5%
(24.2)%
(946.6)%
(36.9)%
External Wholesale
(15.0)%
49.6%
(13.7)%
50.3%
(11.1)%
57.1%
(11.5)%
0.3%
(12.7)%
(23.2)%
(15.8)%
(133.3)%
(19.3)%
(102.5)%
Full loops (MPF)
34.4%
42.5%
60.9%
73.0%
87.3%
80.6%
56.3%
Shared loops (SMPF)
21.7%
11.6%
(3.1)%
(9.5)%
(15.2)%
(15.8)%
(8.1)%
25.3%
(54.5)%
20.4%
(50.1)%
15.5%
(44.6)%
15.1%
7.7%
15.9%
37.5%
16.7%
79.8%
17.9%
50.1%
7.4%
6.6%
6.1%
6.3%
6.7%
6.8%
7.5%
(48.5)%
(35.8)%
(16.9)%
18.4%
40.4%
50.0%
45.2%
Net adds in quarter
Wholesale
Net adds in quarter
Openreach
External LLU Volumes
Total
Net adds in quarter
Group
Total DSL + LLU
Net adds in quarter
Costs
Q1
2008/9
Q3
Q2
Q4
FY
Q1
2009/10
Q3
Q2
Q4
FY
2010/11
Q2
Q1
Q3
£m
Operating costs
Direct labour costs before leaver costs
Indirect labour costs
Gross labour costs
Direct labour capitalised
Indirect labour capitalised
1,386
1,344
1,352
1,330
5,412
1,266
325
1,591
1,206
315
1,521
1,214
259
1,473
1,176
263
1,439
4,862
1,162
6,024
1,243
229
1,472
1,201
253
1,454
1,201
235
1,436
(158)
(155)
(192)
(168)
(673)
(144)
(118)
(133)
(117)
(143)
(102)
(155)
(103)
(575)
(440)
(152)
(79)
(189)
(83)
(190)
(78)
1,329
1,271
1,228
1,181
5,009
1,241
1,182
1,168
45
1,048
320
209
343
21
1,040
317
190
322
58
1,066
333
191
382
18
929
314
191
377
142
4,083
1,284
781
1,424
10
961
287
178
345
14
970
278
185
311
12
937
294
187
371
639
3,800
634
3,892
960
3,970
2,927
15,650
673
3,695
666
3,606
688
3,657
Net labour costs
Leaver costs
Payments to telecommunications operators
Property and energy costs
Network maintenance and IT costs
General and administrative costs
73
1,037
36
1,043
33
1,094
62
1,092
204
4,266
Other operating costs
Operating costs before depreciation and specific items
3,923
4,039
4,576
5,605
18,143
694
3,988
Depreciation and amortisation
Amortisation of acquired intangibles
Total operating costs before specific items
Specific items
680
11
4,614
27
672
13
4,724
38
702
21
5,299
-
774
17
6,396
330
2,828
62
21,033
395
722
16
4,726
41
747
12
4,559
54
742
12
4,646
159
774
14
4,758
173
2,985
54
18,689
427
716
13
4,424
51
726
11
4,343
71
739
12
4,408
105
Total operating costs
4,641
4,762
5,299
6,726
21,428
4,767
4,613
4,805
4,931
19,116
4,475
4,414
4,513
Platform/Network
Line of Business
Access
329
233
171
333
200
167
287
223
166
311
216
159
1,260
873
663
207
130
143
217
131
130
241
128
138
470
171
155
1,135
560
566
230
119
136
274
136
151
322
152
159
Regulatory & compliance
Support functions
Total
53
16
802
50
15
766
59
26
762
65
7
758
227
65
3,088
59
20
559
56
24
558
40
7
554
51
15
862
206
66
2,533
36
2
523
39
8
608
32
15
680
Capital expenditure by line of business
BT Global Services
BT Retail
245
127
213
117
208
110
220
117
886
471
131
81
131
82
120
90
217
164
599
417
103
85
124
99
128
115
BT Wholesale
Openreach
Other
Total
120
227
83
802
119
230
87
766
99
246
99
762
97
248
76
758
435
951
345
3,088
71
203
73
559
69
200
76
558
71
226
47
554
114
278
89
862
325
907
285
2,533
67
236
32
523
79
262
44
608
91
295
51
680
Capital expenditure
Glossary
Revenue analysis
ICT & Managed Networks
Global Services
Retail
Wholesale
Broadband (incl. LLU) and Convergence
Global Services
Networked IT services and MPLS revenue from major UK, European and multinational corporations and the public sector
Networked IT services sold by BT Business and BT Ireland to SMEs and corporates
Managed network solutions, white label managed services and wholesale calls sold to external communications providers (CPs) in the UK
Retail
Wholesale
UK broadband and global mobility revenues - includes revenue from products and services such as Field Force Automation and Supply Chain Solutions, Mobile
Xpress, and GSM and Managed Mobile
BT Consumer, BT Business and Plusnet broadband revenue, BT Infinity, BT Vision and mobility (including wi-fi) revenue
IPStream Connect and Wholesale Broadband Connect revenue from sales to external CP customers including that not deemed managed network solutions
Openreach
External SMPF and MPF connection and rental revenue, external Ethernet revenue and co-location connection and rental revenue
Lines
Global Services
Retail
Calls
Global Services
Retail
Private Circuits
Transit, conveyance, interconnect circuits, WLR, global
carrier and other wholesale
Global Services
Wholesale
Openreach
Other
Global Services
Retail
Wholesale
Rentals and connection revenue for both analogue and digital lines sold in the UK
Rentals, connection and calling features revenue for both analogue and digital lines sold by BT Consumer, BT Business and BT Ireland
Predominantly fixed to mobile, local and national geographic calls and international direct dial sold in the UK
Local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call packages, in BT Consumer, BT
Business and BT Ireland
Includes private circuits and partial private circuits revenue in BT Wholesale, and private circuits revenue in BT Retail (including Digital IPLC, Megastream & BT
LAN/SAN extensions) and BT Global Services (including Megastream and Ethernet)
Global carrier revenue - revenue from selling, carrying and exchanging traditional and IP traffic with wholesalers worldwide
Transit (including mobile termination), direct and indirect conveyance, interconnect circuits, international direct dial and wholesale calls (not sold as part of a
managed service)
WLR rentals and connection revenue from external CPs in the UK
Includes revenue from non-UK global products and other network related services
External revenue from BT Enterprises (BT Conferencing, BT Directories, BT Redcare and BT Payphones), other BT Business revenue (mainly dabs.com), BT
Consumer revenue (telephone and equipment sales) and other revenue in BT Ireland
Other wholesale data revenue including MPLS products such as SHDS & IP Clear, Fixed Wholesale Ethernet, Media & Broadcast revenue and revenue from
contracts not deemed managed network solutions
Internal
Retail
Wholesale
Openreach
BT Conferencing revenue from BT Global Services, BT Business ICT & managed networks revenue from BT Global Services and other internal revenue in BT
Enterprises and BT Ireland
Relating primarily to the sale of line cards and access electronic services to Openreach
Primarily rental, connection and migration revenue related to WLR, SMPF and Ethernet supplied to the customer-facing BT lines of business
Glossary
Line of business statistics
Consumer lines
Business/Corporate lines
Call minutes
Consumer ARPU
Active BT Consumer lines
BT Vision installed base
Internal copper lines
Total lines (analogue lines and digital channels) sold by BT Retail, including Northern Ireland and Plusnet
Total lines (analogue lines and digital channels) sold by BT Business, BT Global Services and BT Wholesale
Includes BT Retail and BT Global Services non geographic and geographic call minutes - local, national and international call minutes, fixed to mobile, 0800, 0870
and 0845
12 month rolling consumer revenue, less mobile POLOs, divided by the number of primary lines
The number of lines over which BT Consumer is the call provider (including Plusnet from Q3 2009/10, excluding Northern Ireland)
Total number of customers that are registered & enabled on the BT Vision platform to receive video on demand
Lines provided by Openreach to other BT lines of business - including Northern Ireland and Plusnet (includes analogue and ISDN WLR lines provided over copper)
External copper lines
Fully unbundled copper lines (MPF)
Lines provided by Openreach to other CPs (including analogue and ISDN WLR lines provided over copper)
Full LLU lines provided by Openreach to other CPs
Broadband statistics
Total broadband base (Retail)
Total BT Wholesale Broadband
Total BT Retail broadband base - BT Consumer (including Infinity), BT Business, Plusnet and Northern Ireland
Total copper and fibre broadband lines sold by BT Wholesale both internally and externally to CP customers