Performance Indicators Q4 2012
Index
-
Group income statement and free cash flow
-
Revenue analysis
-
Revenue trends
-
Line of business statistics
-
Line of business trends
-
Broadband statistics
-
Broadband trends
-
Costs
-
Glossary
For further information please contact
BT Investor Relations
Phone
+44 (0)20 7356 4909
Email
investorrelations@bt.com
Unless otherwise stated, the references 2010, 2011 and 2012 are the financial years to 31 March 2010, 2011 and 2012, respectively.
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information, figures or calculations that follow, and shall not be liable in any way for loss
or damage arising out of the use of the information, or any errors or omissions in its content.
Group income statement
£m unless otherwise stated
Adjusted revenue1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total
2011
Q1
Restated
YoY
Change
%
2012
Q1
Actual
2,011
1,911
1,057
1,200
11
(1,184)
5,006
(5.3)
(4.2)
(5.0)
4.6
(9.1)
4.7
(4.8)
1,905
1,830
1,004
1,255
10
(1,240)
4,764
2
Underlying revenue excluding transit (as reported)
2011
Q2
Restated
YoY
Change
%
2012
Q2
Actual
1,992
1,919
1,051
1,235
6
(1,226)
4,977
1.1
(3.4)
(6.6)
3.6
66.7
1.5
(1.7)
2,014
1,853
982
1,280
10
(1,245)
4,894
2
(2.9)
2011
Q3
Restated
YoY
Change
%
2012
Q3
Actual
1,978
1,954
1,069
1,240
11
(1,214)
5,038
(4.2)
(5.4)
(8.4)
4.8
18.2
3.9
(5.2)
1,894
1,849
979
1,300
13
(1,261)
4,774
2
0.4
2011
Q4
Restated
YoY
Change
%
2012
Q4
Actual
2,078
1,916
1,024
1,255
10
(1,228)
5,055
(3.9)
(2.9)
(6.4)
3.7
70.0
2.4
(3.6)
1,996
1,861
958
1,301
17
(1,258)
4,875
2
(3.0)
2011
Full Year
Restated
YoY
Change
%
2012
Full Year
Actual
8,059
7,700
4,201
4,930
38
(4,852)
20,076
(3.1)
(4.0)
(6.6)
4.2
31.6
3.1
(3.8)
7,809
7,393
3,923
5,136
50
(5,004)
19,307
2
(2.0)
(1.9)
Adjusted EBITDA1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
130
442
339
511
(23)
1,399
6.2
0.9
(9.4)
5.3
n/m
2.6
138
446
307
538
7
1,436
138
414
326
532
42
1,452
15.2
7.5
(6.4)
6.6
(54.8)
3.0
159
445
305
567
19
1,495
141
452
330
550
11
1,484
2.1
0.2
(8.2)
7.5
n/m
2.7
144
453
303
591
33
1,524
184
476
321
539
31
1,551
1.1
2.1
(8.7)
11.9
32.3
3.7
186
486
293
603
41
1,609
593
1,784
1,316
2,132
61
5,886
5.7
2.6
(8.2)
7.8
63.9
3.0
627
1,830
1,208
2,299
100
6,064
Depreciation and amortisation
(729)
1.4
(739)
(737)
2.2
(753)
(751)
(2.3)
(734)
(762)
(2.1)
(746)
(2,979)
(0.2)
(2,972)
670
4.0
697
715
3.8
742
733
7.8
790
789
9.4
863
2,907
6.4
3,092
(228)
(26.3)
(168)
(224)
(22.3)
(174)
(207)
(19.8)
(166)
(186)
(7.0)
(173)
(845)
(19.4)
(681)
4
5
2
5
4
7
0
21
533
496
570
531
628
610
690
2,083
16.2
2,421
(66)
50
(16)
(71)
(19)
(90)
(67)
49
(18)
(70)
(20)
(90)
(26)
50
24
(95)
(20)
(115)
(14)
48
34
(287)
(79)
(366)
Operating profit pre specific items
Net finance expense
Share of post tax profits/losses of associates & joint ventures
4
PBT pre specific items
446
Specific items
Net interest on pensions
Total specific items
(51)
(20)
(71)
Reported PBT
375
Tax - excluding tax on specific items
Tax on specific items
Tax rate
Memo: Minorities
Net income
Adjusted EPS1 (p)
Reported EPS (p)
Dividend per share (p)
Average number of shares in issue (m)
19.5
37.9
(109)
18
24.5%
0
517
406
(129)
(3)
24.1%
0
(98)
92
19.7%
(1)
14.9
36.0
552
441
(138)
81
24.1%
(1)
(113)
19
21.3%
0
18.3
47.8
652
495
(151)
(9)
24.1%
(1)
(132)
110
21.6%
(1)
13.1
46.3
724
1,717
(166)
73
24.1%
1
(452)
239
21.7%
(2)
10
(173)
197
24
42.4
2,445
(584)
142
24.1%
(1)
284
35.6
385
400
23.8
495
347
41.8
492
473
33.4
631
1,504
33.2
2,003
4.4
3.7
7,745
18.2
35.1
5.2
5.0
7,755
5.1
5.1
2.4
7,750
9.8
25.5
5.6
6.4
2.6
7,762
5.4
4.5
7,751
13.0
40.0
6.1
6.3
7,766
6.2
6.1
5.0
7,754
9.7
32.8
14.0
6.8
8.1
5.7
7,771
21.0
19.4
7.4
7,750
12.9
33.0
12.2
23.7
25.8
8.3
7,763
(40.5)
1,436
(618)
(214)
(136)
(370)
103
201
107
308
(61)
247
0
247
1,452
(602)
(163)
(47)
(133)
32
539
37
576
(41)
535
0
535
17.6
1,495
(618)
(131)
(144)
(75)
36
563
108
671
(42)
629
0
629
1,484
(670)
(267)
(131)
58
58
532
37
569
(54)
515
(525)
(10)
n/m
1,524
(639)
(200)
(163)
91
21
634
0
634
(48)
586
0
586
1,551
(748)
(219)
(137)
204
(69)
582
37
619
(73)
546
(505)
41
n/m
1,609
(685)
(140)
(172)
351
(54)
909
0
909
(53)
856
(2,000)
(1,144)
5,886
(2,630)
(944)
(356)
(11)
131
2,076
147
2,223
(212)
2,011
(1,030)
981
Group free cash flow
Adjusted EBITDA1
Capital expenditure
Interest
Tax (excluding cash benefit of pension deficit payment)
Change in working capital
Other
Free cash flow (pre pension deficit payment and specific items)
Cash tax benefit of pension deficit payment
Free cash flow (pre gross pension deficit payment and specific items)
Specific items
Free cash flow (pre gross pension deficit payment)
Gross pension deficit payment
Free cash flow (post pension deficit payment)
1,399
(610)
(295)
(42)
(140)
110
422
37
459
(44)
415
0
415
Net debt
8,879
(3.3)
8,585
8,704
(4.4)
8,317
8,674
(10.8)
7,736
8,816
3.0
9,082
(38)
293
217
225
£m
(22)
1
(98)
(48)
(60)
294
119
177
(28)
333
222
255
£m
(27)
11
0
95
(55)
344
222
350
115
324
141
316
£m
19
(40)
4
(12)
134
284
145
304
70
432
331
282
£m
94
8
(17)
82
164
440
314
364
Operating cash flow by line of business
BT Global Services
BT Retail
BT Wholesale
Openreach
1.3
(27.5)
(32.9)
(40.5)
2.7
(19.6)
16.5
17.6
1
before specific items
2
restated for the impact of customer account moves between BT Retail, BT Wholesale, BT Global Services and Openreach effective from 1 April 2011, which have no impact on group results
(4.6)
(25.1)
11.4
13.8
(8.4)
(36.1)
46.8
56.8
(67.6)
6,064
(2,560)
(685)
(615)
(3)
106
2,307
215
2,522
(204)
2,318
(2,000)
318
8,816
3.0
9,082
119
1,382
911
1,078
£m
64
(20)
(111)
117
183
1,362
800
1,195
(2.7)
(27.4)
11.1
13.5
15.3
Revenue analysis
£m
Q1
2010 1
Q3
Q2
Q4
FY
Q1
2011 1
Q3
Q2
BT Global Services
BT Retail
BT Wholesale
1,224
132
167
1,523
1,282
135
180
1,597
1,316
138
180
1,634
1,476
156
188
1,820
5,298
561
715
6,574
1,303
143
199
1,645
1,301
113
183
1,597
BT Global Services
BT Retail
BT Wholesale
Openreach
81
312
131
132
656
82
314
125
144
665
83
317
117
163
680
84
315
115
162
676
330
1,258
488
601
2,677
75
324
93
181
673
BT Global Services
BT Retail
122
762
884
117
707
824
116
685
801
117
676
793
472
2,830
3,302
BT Global Services
BT Retail
48
511
559
46
492
538
43
505
548
47
473
520
BT Global Services
BT Retail
BT Wholesale
78
38
90
206
78
34
74
186
75
36
80
191
BT Global Services
BT Retail
BT Wholesale
248
1,311
90
1,649
241
1,233
74
1,548
BT Global Services
BT Wholesale
188
274
462
BT Global Services
BT Wholesale
Openreach
2
Q4
FY
Q1
2012
Q3
Q2
Q4
FY
1,305
135
197
1,637
1,421
140
192
1,753
5,330
531
771
6,632
1,261
120
199
1,580
1,390
125
197
1,712
1,267
123
199
1,589
1,374
133
196
1,703
5,292
501
791
6,584
82
327
82
211
702
80
329
80
211
700
77
331
80
204
692
314
1,311
335
807
2,767
82
337
73
221
713
76
346
75
245
742
75
351
70
250
746
80
366
64
260
770
313
1,400
282
976
2,971
109
663
772
102
645
747
102
651
753
102
640
742
415
2,599
3,014
101
623
724
95
614
709
93
631
724
91
617
708
380
2,485
2,865
184
1,981
2,165
39
455
494
40
439
479
35
460
495
34
414
448
148
1,768
1,916
32
396
428
30
382
412
30
372
402
29
362
391
121
1,512
1,633
69
34
72
175
300
142
316
758
68
31
59
158
67
33
84
184
63
30
70
163
61
30
69
160
259
124
282
665
64
29
60
153
62
30
60
152
61
28
60
149
57
28
57
142
244
115
237
596
234
1,226
80
1,540
233
1,183
72
1,488
956
4,953
316
6,225
216
1,149
59
1,424
209
1,117
84
1,410
200
1,141
70
1,411
197
1,084
69
1,350
822
4,491
282
5,595
197
1,048
60
1,305
187
1,026
60
1,273
184
1,031
60
1,275
177
1,007
57
1,241
745
4,112
237
5,094
184
250
434
206
230
436
204
222
426
782
976
1,758
179
230
409
165
233
398
158
226
384
121
206
327
623
895
1,518
115
187
302
111
165
276
110
162
272
121
157
278
457
671
1,128
58
151
167
376
60
143
173
376
55
140
171
366
56
144
175
375
229
578
686
1,493
52
156
162
370
47
140
172
359
49
161
177
387
58
152
186
396
206
609
697
1,512
56
163
161
380
51
154
159
364
53
157
161
371
49
146
166
361
209
620
647
1,476
BT Global Services
BT Retail
BT Wholesale
281
220
56
557
178
235
79
492
225
240
70
535
243
238
79
560
927
933
284
2,144
186
211
77
474
188
232
85
505
186
235
87
508
204
242
81
527
764
920
330
2,014
194
203
77
474
199
232
86
517
205
217
86
508
195
217
93
505
793
869
342
2,004
BT Global Services
BT Retail
BT Wholesale
Openreach
527
220
481
167
1,395
422
235
472
173
1,302
486
240
440
171
1,337
503
238
445
175
1,361
1,938
933
1,838
686
5,395
417
211
463
162
1,253
400
232
458
172
1,262
393
235
474
177
1,279
383
242
439
186
1,250
1,593
920
1,834
697
5,044
365
203
427
161
1,156
361
232
405
159
1,157
368
217
405
161
1,151
365
217
396
166
1,144
1,459
869
1,633
647
4,608
BT Retail
BT Wholesale
Openreach
83
255
956
1,294
90
256
916
1,262
89
256
907
1,252
111
255
894
1,260
373
1,022
3,673
5,068
84
243
857
1,184
130
244
852
1,226
114
248
852
1,214
119
244
865
1,228
447
979
3,426
4,852
122
245
873
1,240
124
245
876
1,245
127
245
889
1,261
138
245
875
1,258
511
980
3,513
5,004
2,080
2,058
1,124
1,255
12
(1,294)
5,235
2,027
2,007
1,107
1,233
10
(1,262)
5,122
2,119
2,010
1,073
1,241
7
(1,252)
5,198
2,296
2,003
1,075
1,231
11
(1,260)
5,356
8,522
8,078
4,379
4,960
40
(5,068)
20,911
2,011
1,911
1,057
1,200
11
(1,184)
5,006
1,992
1,919
1,051
1,235
6
(1,226)
4,977
1,978
1,954
1,069
1,240
11
(1,214)
5,038
2,078
1,916
1,024
1,255
10
(1,228)
5,055
8,059
7,700
4,201
4,930
38
(4,852)
20,076
1,905
1,830
1,004
1,255
10
(1,240)
4,764
2,014
1,853
982
1,280
10
(1,245)
4,894
1,894
1,849
979
1,300
13
(1,261)
4,774
1,996
1,861
958
1,301
17
(1,258)
4,875
7,809
7,393
3,923
5,136
50
(5,004)
19,307
Total ICT & Managed Networks
Broadband (incl. LLU) and Convergence
2
Lines
Calls
Private Circuits
Total
Total Calls and Lines
Transit
Conveyance, interconnect circuits, WLR, global carrier
and other wholesale
Other
Total
Total Other
Internal revenue
Total internal revenue
2
Total line of business revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total group revenue
1
2
restated for the impact of customer account moves between BT Retail, BT Wholesale, BT Global Services and Openreach effective from 1 April 2011, which have no impact on group results
Q2 2011 revenue reflects the transfer of certain external customer relationships in the business and corporate markets from BT Retail to BT Global Services
Revenue trends
YoY change
Q1
Q2
2011
Q3
Q4
FY
Q1
2012
Q3
Q2
Q4
FY
BT Global Services
BT Retail
BT Wholesale
6.5%
8.3%
19.2%
8.0%
1.5%
(16.3)%
1.7%
0.0%
(0.8)%
(2.2)%
9.4%
0.2%
(3.7)%
(10.3)%
2.1%
(3.7)%
0.6%
(5.3)%
7.8%
0.9%
(3.2)%
(16.1)%
0.0%
(4.0)%
6.8%
10.6%
7.7%
7.2%
(2.9)%
(8.9)%
1.0%
(2.9)%
(3.3)%
(5.0)%
2.1%
(2.9)%
(0.7)%
(5.6)%
2.6%
(0.7)%
BT Global Services
BT Retail
BT Wholesale
Openreach
(7.4)%
3.8%
(29.0)%
37.1%
2.6%
0.0%
4.1%
(34.4)%
46.5%
5.6%
(3.6)%
3.8%
(31.6)%
29.4%
2.9%
(8.3)%
5.1%
(30.4)%
25.9%
2.4%
(4.8)%
4.2%
(31.4)%
34.3%
3.4%
9.3%
4.0%
(21.5)%
22.1%
5.9%
(7.3)%
5.8%
(8.5)%
16.1%
5.7%
(6.3)%
6.7%
(12.5)%
18.5%
6.6%
3.9%
10.6%
(20.0)%
27.5%
11.3%
(0.3)%
6.8%
(15.8)%
20.9%
7.4%
BT Global Services
BT Retail
(10.7)%
(13.0)%
(12.7)%
(12.8)%
(8.8)%
(9.3)%
(12.1)%
(5.0)%
(6.0)%
(12.8)%
(5.3)%
(6.4)%
(12.1)%
(8.2)%
(8.7)%
(7.3)%
(6.0)%
(6.2)%
(6.9)%
(4.8)%
(5.1)%
(8.8)%
(3.1)%
(3.9)%
(10.8)%
(3.6)%
(4.6)%
(8.4)%
(4.4)%
(4.9)%
BT Global Services
BT Retail
(18.8)%
(11.0)%
(11.6)%
(13.0)%
(10.8)%
(11.0)%
(18.6)%
(8.9)%
(9.7)%
(27.7)%
(12.5)%
(13.8)%
(19.6)%
(10.8)%
(11.5)%
(17.9)%
(13.0)%
(13.4)%
(25.0)%
(13.0)%
(14.0)%
(14.3)%
(19.1)%
(18.8)%
(14.7)%
(12.6)%
(12.7)%
(18.2)%
(14.5)%
(14.8)%
BT Global Services
BT Retail
BT Wholesale
(12.8)%
(18.4)%
(34.4)%
(23.3)%
(14.1)%
(2.9)%
13.5%
(1.1)%
(16.0)%
(16.7)%
(12.5)%
(14.7)%
(11.6)%
(11.8)%
(4.2)%
(8.6)%
(13.7)%
(12.7)%
(10.8)%
(12.3)%
(5.9)%
(6.5)%
1.7%
(3.2)%
(7.5)%
(9.1)%
(28.6)%
(17.4)%
(3.2)%
(6.7)%
(14.3)%
(8.6)%
(6.6)%
(6.7)%
(17.4)%
(11.3)%
(5.8)%
(7.3)%
(16.0)%
(10.4)%
BT Global Services
BT Retail
BT Wholesale
(12.9)%
(12.4)%
(34.4)%
(13.6)%
(13.3)%
(9.4)%
13.5%
(8.9)%
(14.5)%
(6.9)%
(12.5)%
(8.4)%
(15.5)%
(8.4)%
(4.2)%
(9.3)%
(14.0)%
(9.3)%
(10.8)%
(10.1)%
(8.8)%
(8.8)%
1.7%
(8.4)%
(10.5)%
(8.1)%
(28.6)%
(9.7)%
(8.0)%
(9.6)%
(14.3)%
(9.6)%
(10.2)%
(7.1)%
(17.4)%
(8.1)%
(9.4)%
(8.4)%
(16.0)%
(9.0)%
BT Global Services
BT Wholesale
(4.8)%
(16.1)%
(11.5)%
(10.3)%
(6.8)%
(8.3)%
(23.3)%
(1.7)%
(11.9)%
(40.7)%
(7.2)%
(23.2)%
(20.3)%
(8.3)%
(13.7)%
(35.8)%
(18.7)%
(26.2)%
(32.7)%
(29.2)%
(30.7)%
(30.4)%
(28.3)%
(29.2)%
0.0%
(23.8)%
(15.0)%
(26.6)%
(25.0)%
(25.7)%
BT Global Services
BT Wholesale
Openreach
(10.3)%
3.3%
(3.0)%
(1.6)%
(21.7)%
(2.1)%
(0.6)%
(4.5)%
(10.9)%
15.0%
3.5%
5.7%
3.6%
5.6%
6.3%
5.6%
(10.0)%
5.4%
1.6%
1.3%
7.7%
4.5%
(0.6)%
2.7%
8.5%
10.0%
(7.6)%
1.4%
8.2%
(2.5)%
(9.0)%
(4.1)%
(15.5)%
(3.9)%
(10.8)%
(8.8)%
1.5%
1.8%
(7.2)%
(2.4)%
BT Global Services
BT Retail
BT Wholesale
(33.8)%
(4.1)%
37.5%
(14.9)%
5.6%
(1.3)%
7.6%
2.6%
(17.3)%
(2.1)%
24.3%
(5.0)%
(16.0)%
1.7%
2.5%
(5.9)%
(17.6)%
(1.4)%
16.2%
(6.1)%
4.3%
(3.8)%
0.0%
0.0%
5.9%
0.0%
1.2%
2.4%
10.2%
(7.7)%
(1.1)%
0.0%
(4.4)%
(10.3)%
14.8%
(4.2)%
3.8%
(5.5)%
3.6%
(0.5)%
BT Global Services
BT Retail
BT Wholesale
Openreach
(20.9)%
(4.1)%
(3.7)%
(3.0)%
(10.2)%
(5.2)%
(1.3)%
(3.0)%
(0.6)%
(3.1)%
(19.1)%
(2.1)%
7.7%
3.5%
(4.3)%
(23.9)%
1.7%
(1.3)%
6.3%
(8.2)%
(17.8)%
(1.4)%
(0.2)%
1.6%
(6.5)%
(12.5)%
(3.8)%
(7.8)%
(0.6)%
(7.7)%
(9.8)%
0.0%
(11.6)%
(7.6)%
(8.3)%
(6.4)%
(7.7)%
(14.6)%
(9.0)%
(10.0)%
(4.7)%
(10.3)%
(9.8)%
(10.8)%
(8.5)%
(8.4)%
(5.5)%
(11.0)%
(7.2)%
(8.6)%
BT Retail
BT Wholesale
Openreach
1.2%
(4.7)%
(10.4)%
(8.5)%
44.4%
(4.7)%
(7.0)%
(2.9)%
28.1%
(3.1)%
(6.1)%
(3.0)%
7.2%
(4.3)%
(3.2)%
(2.5)%
19.8%
(4.2)%
(6.7)%
(4.3)%
45.2%
0.8%
1.9%
4.7%
(4.6)%
0.4%
2.8%
1.5%
11.4%
(1.2)%
4.3%
3.9%
16.0%
0.4%
1.2%
2.4%
14.3%
0.1%
2.5%
3.1%
(3.3)%
(7.1)%
(6.0)%
(4.4)%
(4.4)%
(1.7)%
(4.4)%
(5.1)%
0.2%
(2.8)%
(6.7)%
(2.8)%
(0.4)%
(0.1)%
(3.1)%
(9.5)%
(4.3)%
(4.7)%
1.9%
(5.6)%
(5.4)%
(4.7)%
(4.1)%
(0.6)%
(4.0)%
(5.3)%
(4.2)%
(5.0)%
4.6%
(4.8)%
1.1%
(3.4)%
(6.6)%
3.6%
(1.7)%
(4.2)%
(5.4)%
(8.4)%
4.8%
(5.2)%
(3.9)%
(2.9)%
(6.4)%
3.7%
(3.6)%
(3.1)%
(4.0)%
(6.6)%
4.2%
(3.8)%
Total ICT & Managed Networks
Broadband (incl. LLU) and Convergence
Lines
Calls
Private Circuits
Total
Total Calls and Lines
Transit
Conveyance, interconnect circuits, WLR, global carrier
and other wholesale
Other
Total
Total Other
Internal revenue
Total internal revenue
Total line of business revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Total group revenue
Line of business statistics
2010
Q3
Q1
Q2
Q4
FY
14,104
13,696
13,330
13,051
5,851
19,955
5,705
19,401
5,549
18,879
5,423
18,474
1,411
1,436
1,550
2,234
2011
Q3
Q4
FY
Q1
2012
Q3
Q1
Q2
Q2
Q4
FY
12,701
12,327
12,041
11,802
11,563
11,323
11,138
10,919
5,294
17,995
5,172
17,499
5,032
17,073
4,917
16,719
4,827
16,390
4,722
16,045
4,636
15,774
4,551
15,470
2,165
1,675
1,878
1,584
1,433
1,638
2,028
Group
Lines sold through BT lines of business ('000)
Consumer
Business/Corporate
Total
1
2
Global Services
Order intake (£m)
6,631
1,552
3
7,270
6,683
Retail
Business unit revenue4 (£m)
Consumer
1,105
1,042
1,056
1,020
4,223
999
980
1,010
967
3,956
940
941
946
945
3,772
Business
597
589
592
597
2,375
571
588
592
599
2,350
568
559
555
561
2,243
Enterprises
164
182
176
193
715
163
181
176
179
699
160
179
178
183
700
Ireland
198
200
201
202
801
185
189
189
187
750
183
193
188
193
757
Total
(6)
2,058
(6)
2,007
(15)
2,010
(9)
2,003
(36)
8,078
(7)
1,911
(19)
1,919
(13)
1,954
(16)
1,916
(55)
7,700
(21)
1,830
(19)
1,853
(18)
1,849
(21)
1,861
(79)
7,393
Call minutes (bn)
12.45
12.20
12.27
12.25
49.17
10.95
10.77
11.16
10.60
43.48
9.77
9.72
9.63
9.69
38.81
290
296
301
309
314
317
322
326
330
335
337
343
11,583
11,388
11,251
11,113
10,932
10,713
10,571
10,448
10,323
10,206
10,113
9,983
Other (incl. eliminations)
Consumer ARPU5 (£)
Active BT Consumer lines ('000)
BT Vision installed base ('000)
6
436
6
451
467
481
505
545
575
598
639
679
707
31
18
15
16
14
24
40
30
23
41
39
28
Internal copper lines ('000)
18,119
17,663
17,220
16,795
16,352
15,922
15,560
15,320
14,973
14,661
14,425
14,125
External copper lines ('000)
5,048
5,179
5,054
5,005
4,985
5,057
5,177
5,189
5,237
5,258
5,172
5,155
Fully unbundled copper lines (MPF) ('000)
1,808
2,064
2,567
2,966
3,387
3,728
4,012
4,266
4,583
4,885
5,240
5,631
Total copper lines ('000)
24,975
24,907
24,840
24,765
24,724
24,707
24,750
24,776
24,793
24,804
24,838
24,912
Net adds in quarter ('000)
-116
-68
-67
-75
-41
-17
43
26
18
11
34
Net adds in quarter ('000)
433
2
Openreach
1
7
2010 and 2011 figures restated to align reporting systems.
includes a favourable adjustment of 72k to Active Consumer lines and 79k to Group Consumer lines to write back bad debtors previously written off in Q2 2010 and Q3 2010. There is no impact on the 2010 full year figure.
this figure would be c.£120m lower adjusting for the regulated reductions in German MTRs from 1 Dec 2010.
4
restated for the impact of customer account moves between BT Retail, BT Wholesale, BT Global Services and Openreach effective from 1 April 2011, which have no impact on group results.
5
Q1, Q2, Q3 & Q4 2010 figures show underlying ARPU, excluding £3 relating to Q1 2010 one-off benefit relating to prior periods.
6
net adds in Q1 2010 and Q2 2010 are before the reported data cleanses of the BT Vision installed base. These reduced the customer base by c.22k in Q1 2010 and c.15k in Q2 2010. Q1 2010 net adds have been adjusted for customer churn of 7k.
7
MPF base reduced by c.9k in Q2 2011 to correct systems issue.
2
3
74
Line of business trends
Q1
Q2
2011
Q3
Q4
FY
Q1
Q2
2012
Q3
Q4
FY
YoY change
Group
Lines sold through BT lines of business
Consumer
(9.9)%
(10.0)%
(9.7)%
(9.6)%
(9.0)%
(8.1)%
(7.5)%
(7.5)%
Consumer - quarter on quarter movement
(2.7)%
(2.9)%
(2.3)%
(2.0)%
(2.0)%
(2.1)%
(1.6)%
(2.0)%
Business/Corporate
(9.5)%
(9.3)%
(9.3)%
(9.3)%
(8.8)%
(8.7)%
(7.9)%
(7.4)%
Business/Corporate - quarter on quarter movement
(2.4)%
(9.8)%
(2.3)%
(9.8)%
(2.7)%
(9.6)%
(2.3)%
(9.5)%
(1.8)%
(8.9)%
(2.2)%
(8.3)%
(1.8)%
(7.6)%
(1.8)%
(7.5)%
10.0%
50.8%
8.1%
(15.9)%
9.6%
2.1%
(33.8)%
(2.2)%
8.0%
(8.1)%
Consumer
(9.6)%
(6.0)%
(4.4)%
(5.2)%
(6.3)%
(5.9)%
(4.0)%
(6.3)%
(2.3)%
(4.7)%
Business
(4.4)%
(0.2)%
0.0%
0.3%
(1.1)%
(0.5)%
(4.9)%
(6.3)%
(6.3)%
(4.6)%
Enterprises
(0.6)%
(0.5)%
0.0%
(7.3)%
(2.2)%
(1.8)%
(1.1)%
1.1%
2.2%
0.1%
Ireland
(6.6)%
(5.5)%
(6.0)%
(7.4)%
(6.4)%
(1.1)%
2.1%
(0.5)%
3.2%
0.9%
(7.1)%
(4.4)%
(2.8)%
(4.3)%
(4.7)%
(4.2)%
(3.4)%
(5.4)%
(2.9)%
(4.0)%
Call minutes (bn)
(12.0)%
(11.7)%
(9.0)%
(13.5)%
(11.6)%
(10.8)%
(9.7)%
(13.7)%
(8.6)%
(10.7)%
Consumer ARPU
8.3%
7.1%
7.0%
5.5%
5.1%
5.7%
4.7%
5.2%
Total
Global Services
Order intake
Retail
Business unit revenue
Other (incl. eliminations)
Total
Active BT Consumer lines
(5.6)%
(5.9)%
(6.0)%
(6.0)%
(5.6)%
(4.7)%
(4.3)%
(4.5)%
Quarter on quarter movement
(1.6)%
(2.0)%
(1.3)%
(1.2)%
(1.2)%
(1.1)%
(0.9)%
(1.3)%
BT Vision installed base
11.1%
15.8%
20.8%
23.1%
24.3%
26.5%
24.6%
23.0%
Internal copper lines
(9.7)%
(9.9)%
(9.6)%
(8.8)%
(8.4)%
(7.9)%
(7.3)%
(7.8)%
External copper lines
(1.2)%
(2.4)%
2.4%
3.7%
5.1%
4.0%
(0.1)%
(0.6)%
Fully unbundled copper lines (MPF)
87.3%
80.6%
56.3%
43.9%
35.3%
31.0%
30.6%
32.0%
Openreach
Total copper lines
(1.0)%
(0.8)%
(0.4)%
0.0%
0.3%
0.4%
0.4%
0.5%
Quarter on quarter movement
(0.2)%
(0.1)%
0.2%
0.1%
0.1%
0.0%
0.1%
0.3%
2010
Broadband statistics
Q1
Q2
2011
Q3
Q4
Q1
Q2
2012
Q3
Q4
Q1
Q2
Q3
Q4
000s
Retail
Total Broadband
Net adds in quarter
4,835
4,906
5,008
5,132
5,227
5,342
5,529
5,691
5,832
5,998
6,144
6,280
78
72
102
123
96
114
188
162
141
166
146
136
46%
35%
43%
35%
42%
35%
44%
35%
40%
35%
45%
35%
53%
36%
64%
36%
56%
37%
63%
37%
56%
37%
44%
37%
Total BT Wholesale Broadband
Net adds in quarter
8,026
8,031
8,044
8,057
8,013
7,971
7,980
8,112
8,391
8,510
8,551
8,543
(36)
5
14
13
(45)
(41)
9
132
279
119
41
(8)
External Wholesale
3,191
(114)
3,124
(67)
3,036
(88)
2,926
(110)
2,785
(141)
2,629
(156)
2,451
(179)
2,421
(30)
2,559
138
2,512
(47)
2,407
(105)
2,263
(144)
External LLU Volumes ('000)
Full loops (MPF)
1,808
2,064
2,567
2,966
3,387
3,728
1
4,012
4,266
4,583
4,885
5,240
5,631
Shared loops (SMPF)
4,150
4,057
3,786
3,654
3,519
3,414
1
3,477
3,342
2,997
2,840
2,706
2,632
Total
Net adds in quarter
5,957
208
6,121
164
6,352
231
6,620
268
6,906
286
7,143
294
7,490
347
7,608
119
7,580
-29
7,725
144
7,946
221
8,263
317
13,983
14,152
14,397
14,677
14,918
15,114
15,469
15,720
15,971
16,235
16,497
16,805
172
169
245
281
241
253
356
251
250
263
262
308
Retail share of DSL, LLU + fibre net adds
Retail share of DSL, LLU + fibre installed base
1
Wholesale
Net adds in quarter
Openreach
1
Group
Total DSL + LLU
Net adds in quarter
1
1
As reported in Q2 2011, LLU base adjusted to correct a systems issue. Q2 2011 MPF base reduced by c.9k and SMPF base reduced by c.48k. Net adds in Q2 2011 shown before the adjustments to the base.
2011
Broadband trends
Q1
Q2
2012
Q3
Q4
Q1
Q2
Q3
Q4
YoY change
Retail
Total Broadband
8.1%
8.9%
10.4%
10.9%
11.6%
12.3%
11.1%
10.3%
Net adds in quarter
22.7%
59.5%
83.8%
31.6%
46.8%
45.4%
(22.2)%
(15.9)%
Wholesale
Total Wholesale Broadband
(0.2)%
(0.7)%
(0.8)%
0.7%
4.7%
6.8%
7.2%
5.3%
Net adds in quarter
(24.2)%
(946.6)%
(36.9)%
919.5%
721.1%
388.1%
370.5%
(106.2)%
External Wholesale
(12.7)%
(23.2)%
(15.8)%
(133.3)%
(19.3)%
(102.5)%
(17.3)%
73.1%
(8.1)%
198.2%
(4.5)%
69.9%
(1.8)%
41.3%
(6.5)%
(386.6)%
Net adds in quarter
Openreach
External LLU Volumes
Full loops (MPF)
Shared loops (SMPF)
Total
Net adds in quarter
87.3%
80.6%
56.3%
43.9%
35.3%
31.0%
30.6%
32.0%
(15.2)%
(15.8)%
(8.1)%
(8.5)%
(14.8)%
(16.8)%
(22.2)%
(21.3)%
15.9%
37.5%
16.7%
79.8%
17.9%
50.1%
14.9%
(55.6)%
9.8%
(110.0)%
8.2%
(51.0)%
6.1%
(36.3)%
8.6%
166.6%
Group
Total DSL + LLU
Net adds in quarter
6.7%
6.8%
7.5%
7.1%
7.1%
7.4%
6.6%
6.9%
40.4%
50.0%
45.2%
(10.6)%
3.9%
4.2%
(26.4)%
22.9%
Costs
£m
Q1
Q2
Direct labour costs before leaver costs 1
Indirect labour costs
Leaver costs
Gross labour costs
Capitalised labour
Net labour costs
1,266
325
45
1,636
(262)
1,374
1,215
315
21
1,551
(250)
1,301
Payments to telecommunications operators
Property and energy costs
Network operating and IT costs
Other costs1
Operating costs before depreciation and specific items
1,048
320
209
1,037
3,988
Depreciation and amortisation
Total operating costs before specific items
Specific items
Total operating costs
2010
Q3
Q4
FY
Q1
Q2
1,218
259
58
1,535
(245)
1,290
1,180
263
18
1,461
(258)
1,203
4,879
1,162
142
6,183
(1,015)
5,168
1,265
229
10
1,504
(231)
1,273
1,224
253
14
1,491
(272)
1,219
1,040
317
190
952
3,800
1,066
333
191
1,012
3,892
929
314
191
1,333
3,970
4,083
1,284
781
4,334
15,650
961
287
178
996
3,695
738
4,726
41
4,767
759
4,559
54
4,613
754
4,646
159
4,805
788
4,758
173
4,931
3,039
18,689
427
19,116
Platform/Network2
Line of Business2
Access
Regulatory & compliance
Support functions
Total
207
130
143
59
20
559
217
131
130
56
24
558
241
128
138
40
7
554
470
171
155
51
15
862
Capital expenditure by line of business
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
131
81
71
203
73
559
131
82
69
200
76
558
120
90
71
226
47
554
217
164
114
278
89
862
2011
Q3
Q4
FY
Q1
Q2
1,224
235
12
1,471
(268)
1,203
1,205
241
21
1,467
(276)
1,191
4,918
958
57
5,933
(1,047)
4,886
1,187
242
28
1,457
(241)
1,216
1,213
232
29
1,474
(242)
1,232
970
278
185
954
3,606
937
294
187
1,036
3,657
872
290
156
1,096
3,605
3,740
1,149
706
4,082
14,563
825
273
170
942
3,426
729
4,424
51
4,475
737
4,343
71
4,414
751
4,408
105
4,513
762
4,367
102
4,469
2,979
17,542
329
17,871
1,135
560
566
206
66
2,533
230
119
136
36
2
523
274
136
151
39
8
608
322
152
159
32
15
680
319
192
145
59
64
779
599
417
325
907
285
2,533
103
85
67
236
32
523
124
99
79
262
44
608
128
115
91
295
51
680
143
135
92
294
115
779
2012
Q3
Q4
FY
1,191
230
11
1,432
(247)
1,185
1,197
210
29
1,436
(257)
1,179
4,788
914
97
5,799
(987)
4,812
786
270
163
1,047
3,498
800
270
144
944
3,343
742
253
153
1,036
3,363
3,153
1,066
630
3,969
13,630
739
4,165
66
4,231
753
4,251
(362)
3,889
734
4,077
26
4,103
746
4,109
14
4,123
2,972
16,602
(256)
16,346
1,145
599
591
166
89
2,590
266
125
148
31
12
582
310
161
140
31
10
652
341
150
135
30
9
665
350
169
134
29
13
695
1,267
605
557
121
44
2,594
498
434
329
1,087
242
2,590
117
94
74
253
44
582
155
109
89
251
48
652
139
108
82
292
44
665
149
123
91
279
53
695
560
434
336
1,075
189
2,594
Operating costs
Capital expenditure
1
2
From 2012 certain labour-related costs, previously treated as Other costs, have been classified within direct labour costs. Prior year comparative figures are shown on a consistent basis with the revised classification.
Q1, Q2 and Q3 2012 adjusted to ensure consistency with 2011 figures
Glossary
Revenue analysis
ICT & Managed Networks
Global Services
Retail
Wholesale
Broadband (incl. LLU) and Convergence
Global Services
Retail
Wholesale
Openreach
Lines
Global Services
Retail
Calls
Global Services
Retail
Private Circuits
Transit
Global Services
Wholesale
Conveyance, interconnect circuits, WLR, global carrier
and other wholesale
Global Services
Wholesale
Openreach
Other
Global Services
Retail
Wholesale
Networked IT services and MPLS revenue from major UK, European and multinational corporations and the public sector
Networked IT services sold by BT Business and BT Ireland to SMEs and corporates
Managed network services, white label managed services and wholesale calls sold to external communications providers (CPs) in the UK. Includes managed
broadband network service contracts
UK broadband and global mobility revenues - includes revenue from products and services such as Field Force Automation and Supply Chain Solutions, Mobile
Xpress, and GSM and Managed Mobile
BT Consumer, BT Business and Plusnet broadband revenue, BT Infinity, BT Vision and mobility (including wi-fi) revenue
IPStream Connect and Wholesale Broadband Connect revenue from sales to external CP customers including that not deemed managed network solutions.
Excludes managed broadband network service contracts
External SMPF and MPF connection and rental revenue, external Ethernet revenue and co-location connection and rental revenue
Rentals and connection revenue for both analogue and digital lines sold in the UK
Rentals, connection and calling features revenue for both analogue and digital lines sold by BT Consumer, BT Business and BT Ireland
Predominantly fixed to mobile, local and national geographic calls and international direct dial sold in the UK
Local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call packages, in BT Consumer, BT
Business and BT Ireland
Includes private circuits and partial private circuits revenue in BT Wholesale, and private circuits revenue in BT Retail (including Digital IPLC, Megastream & BT
LAN/SAN extensions) and BT Global Services (including Megastream and Ethernet)
Non-UK revenues from the carriage of traditional and IP traffic across BT’s network where neither the originating nor the terminating network is owned or
controlled by BT (including the pass through of mobile terminating traffic)
UK revenues from the carriage of telecoms traffic across BT’s network where neither the originating nor the terminating network is owned or controlled by BT
(includes the pass through of mobile terminating traffic)
Includes non-UK direct and indirect conveyance revenue, from the carriage of traditional or IP services where either the originating or destination network is
owned or controlled by BT
Direct and indirect conveyance, interconnect circuits, international direct dial and wholesale calls (not sold as part of a managed service)
WLR rentals and connection revenue from external CPs in the UK
Includes revenue from non-UK global products and other network related services
External revenue from BT Enterprises (BT Conferencing, BT Directories, BT Redcare and BT Payphones), other BT Business revenue (mainly dabs.com), BT
Consumer revenue (telephone and equipment sales) and other revenue in BT Ireland
Other wholesale data revenue including MPLS products such as SHDS & IP Clear, Fixed Wholesale Ethernet, Media & Broadcast revenue and revenue from
contracts not deemed managed network solutions
Internal
Retail
Wholesale
Openreach
BT Conferencing revenue from BT Global Services, BT Business ICT & managed networks revenue from BT Global Services and other internal revenue in BT
Enterprises and BT Ireland
Relating primarily to the sale of line cards and access electronic services to Openreach
Primarily rental, connection and migration revenue related to WLR, SMPF and Ethernet supplied to the customer-facing BT lines of business
Glossary
Line of business statistics
Consumer lines
Business/Corporate lines
Call minutes
Consumer ARPU
Active BT Consumer lines
BT Vision installed base
Internal copper lines
External copper lines
Fully unbundled copper lines (MPF)
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Retail, including Northern Ireland and Plusnet
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Business, BT Global Services and BT Wholesale
Includes BT Retail and BT Global Services non geographic and geographic call minutes - local, national and international call minutes, fixed to mobile, 0800,
0870 and 0845
12 month rolling consumer revenue, less mobile POLOs, divided by the number of primary lines
The number of lines over which BT Consumer is the call provider (including Plusnet from Q3 2010, excluding Northern Ireland)
Total number of customers that are registered & enabled on the BT Vision platform to receive video on demand
Lines provided by Openreach to other BT lines of business - including Plusnet and copper lines operated by BT Retail in Northern Ireland (includes analogue
lines and ISDN lines provided over copper (WLR), but excludes non-equivalent traded products and ISDN30)
Lines provided by Openreach to other CPs (includes analogue and ISDN lines provided over copper (WLR), but excludes full LLU and ISDN30)
MPF lines provided by Openreach to other CPs
Broadband statistics
Total broadband base (BT Retail)
BT's total retail broadband base - BT Consumer (including BT Infinity), BT Business, Plusnet, Northern Ireland and broadband lines sold by Global Services
Total BT Wholesale Broadband
External LLU volumes - full loops (MPF)
External LLU volumes - shared loops (SMPF)
Total copper and fibre broadband lines sold by BT Wholesale both internally and externally to CP customers
MPF lines provided by Openreach to other CPs
SMPF lines provided by Openreach to other CPs - includes Generic Ethernet Access (fibre) provided by Openreach to other CPs