Unless otherwise stated, the references 2011, 2012 and 2013 are the financial years to 31 March 2011, 2012 and 2013, respectively.
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information, figures or calculations that follow, and shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content.

Revenue
1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total
EBITDA
1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
Depreciation and amortisation
Operating profit 1
Group income statement
£m unless otherwise stated
Underlying revenue excluding transit (as reported)
2012
Q1
Actual
1,905
1,830
1,004
1,255
10
(1,240)
4,764
YoY
Change
%
(9.2)
(3.0)
(8.1)
0.2
60.0
(1.8)
(5.9)
(3.2)
2013
Q1
Actual
1,730
1,776
923
1,257
16
(1,218)
4,484
2012
Q2
Actual
2,014
1,853
982
1,280
10
(1,245)
4,894
159
445
305
567
19
1,495
(753)
742
(174)
2
570
(67)
49
(18)
552
(138)
81
24.1%
(1)
495
2012
Q3
Actual
1,894
1,849
979
1,300
13
(1,261)
4,774
144
453
303
591
33
1,524
(734)
790
(166)
4
628
(26)
50
24
652
(151)
(9)
24.1%
(1)
492
2012
Q4
Actual
1,996
1,861
958
1,301
17
(1,258)
4,875
Net finance expense
Share of post tax profits/losses of associates & joint ventures
Profit before tax 1
Specific items
Net interest on pensions
Total specific items
Reported profit before tax
Tax - excluding tax on specific items
Tax on specific items
Tax rate
Memo: Minorities
Net income
EPS
1
(p)
Reported EPS (p)
Dividend per share (p)
Average number of shares in issue (m)
697
(168)
4
533
138
446
307
538
7
1,436
(739)
(66)
50
(16)
517
(129)
(3)
24.1%
0
385
(13.8)
6.7
(2.3)
2.8 n/m
1.9
(2.2)
6.2
0.6
8.4
13.0
17.1
119
476
300
553
15
1,463
(723)
740
(169)
7
578
(2)
8
6
584
(131)
(2)
22.7%
0
451
5.2
5.0
-
7,755
9.6
16.0
5.7
5.8
-
7,788
5.6
6.4
2.6
7,762
6.1
6.3
-
7,766
6.8
8.1
5.7
7,771
Group free cash flow
EBITDA
1
Capital expenditure
Interest
Tax (excluding cash tax benefit of pension deficit payments)
Change in working capital
Other
Normalised free cash flow 3
Cash tax benefit of pension deficit payments
Free cash flow
1
Specific items
Free cash flow (pre gross pension deficit payments)
Gross pension deficit payment
Reported free cash flow
Net debt
1,436
(618)
(214)
(136)
(370)
103
201
107
308
(61)
247
0
247
8,585
7.0
(0.5)
(161.7)
(87.7)
(98.0)
(98.0)
6.5
1,463
(661)
(213)
(171)
(602)
60
(124)
162
38
(33)
5
0
5
9,142
1,495
(618)
(131)
(144)
(75)
36
563
108
671
(42)
629
0
629
8,317
1,524
(639)
(200)
(163)
91
21
634
0
634
(48)
586
0
586
7,736
1,609
(685)
(140)
(172)
351
(54)
909
0
909
(53)
856
(2,000)
(1,144)
9,082
BT Global Services
BT Retail
BT Wholesale
Openreach
Operating cash flow by line of business
(60)
294
119
177
£m
(255)
(47)
10
32
(315)
247
129
209
(55)
344
222
350
134
284
145
304
164
440
314
364
1
before specific items
2
restated for the impact of customer account moves between BT Retail, BT Wholesale, BT Global Services and Openreach effective from 1 April 2011, which have no impact on group results
3
before specific items, pension deficit payments and the cash tax benefit of pension deficit payments
863
(173)
0
690
186
486
293
603
41
1,609
(746)
(14)
48
34
724
(166)
73
24.1%
1
631
2011
Full Year
Restated
2
8,059
7,700
4,201
4,930
38
(4,852)
20,076
593
1,784
1,316
2,132
61
5,886
(2,979)
2,907
(845)
21
2,083
(287)
(79)
(366)
1,717
(452)
239
21.7%
(2)
1,504
21.0
19.4
7.4
7,750
5,886
(2,630)
(944)
(356)
(11)
131
2,076
147
2,223
(212)
2,011
(1,030)
981
8,816
119
1,382
911
1,078
YoY
Change
%
(3.1)
(4.0)
(6.6)
4.2
31.6
3.1
(3.8)
(1.9)
5.7
2.6
(8.2)
7.8
63.9
3.0
(0.2)
6.4
(19.4)
16.2
42.4
33.2
12.9
33.0
12.2
(2.7)
(27.4)
11.1
13.5
15.3
(67.6)
3.0
£m
64
(20)
(111)
117
2012
Full Year
Actual
7,809
7,393
3,923
5,136
50
(5,004)
19,307
6,064
(2,560)
(685)
(615)
(3)
106
2,307
215
2,522
(204)
2,318
(2,000)
318
9,082
183
1,362
800
1,195
627
1,830
1,208
2,299
100
6,064
(2,972)
3,092
(681)
10
2,421
(173)
197
24
2,445
(584)
142
24.1%
(1)
2,003
23.7
25.8
8.3
7,763

Revenue analysis
£m
BT Global Services
BT Retail
BT Wholesale
Total ICT & Managed Networks
BT Global Services
BT Retail
BT Wholesale
Openreach
Broadband (incl. LLU) and Convergence
Lines
BT Global Services
BT Retail
Calls
BT Global Services
BT Retail
Private Circuits
BT Global Services
BT Retail
BT Wholesale
Total
BT Global Services
BT Retail
BT Wholesale
Total Calls and Lines
Transit
Conveyance, interconnect circuits, WLR, global carrier and other wholesale
BT Global Services
BT Wholesale
Openreach
Other
BT Global Services
BT Retail
BT Wholesale
Total
BT Global Services
BT Wholesale
BT Global Services
BT Retail
BT Wholesale
Openreach
Total Other
Internal revenue
BT Retail
BT Wholesale
Openreach
Total internal revenue
Total line of business revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total group revenue
Q1 Q2
68
31
59
158
216
1,149
59
1,424
109
663
772
39
455
494
1,303
143
199
1,645
75
324
93
181
673
179
230
409
52
156
162
370
186
211
77
474
417
211
463
162
1,253
84
243
857
1,184
2,011
1,911
1,057
1,200
11
(1,184)
5,006
130
244
852
1,226
2
1,992
1,919
1,051
1,235
6
(1,226)
4,977
47
140
172
359
188
232
85
505
400
232
458
172
1,262
67
33
84
184
209
1,117
84
1,410
102
645
747
40
439
479
1,301
113
183
1,597
2
2
82
327
82
211
702
165
233
398
2011
Q3
1
Q4 FY
63
30
70
163
200
1,141
70
1,411
102
651
753
35
460
495
1,305
135
197
1,637
80
329
80
211
700
158
226
384
49
161
177
387
186
235
87
508
393
235
474
177
1,279
114
248
852
1,214
1,978
1,954
1,069
1,240
11
(1,214)
5,038
119
244
865
1,228
2,078
1,916
1,024
1,255
10
(1,228)
5,055
61
30
69
160
197
1,084
69
1,350
102
640
742
34
414
448
1,421
140
192
1,753
77
331
80
204
692
121
206
327
58
152
186
396
204
242
81
527
383
242
439
186
1,250
415
2,599
3,014
148
1,768
1,916
259
124
282
665
822
4,491
282
5,595
5,330
531
771
6,632
314
1,311
335
807
2,767
623
895
1,518
206
609
697
1,512
764
920
330
2,014
1,593
920
1,834
697
5,044
447
979
3,426
4,852
8,059
7,700
4,201
4,930
38
(4,852)
20,076
Q1 Q2
2012
Q3 Q4 FY
64
29
60
153
197
1,048
60
1,305
101
623
724
32
396
428
1,261
120
199
1,580
82
337
73
221
713
115
187
302
56
163
161
380
194
203
77
474
365
203
427
161
1,156
122
245
873
1,240
1,905
1,830
1,004
1,255
10
(1,240)
4,764
124
245
876
1,245
2,014
1,853
982
1,280
10
(1,245)
4,894
62
30
60
152
187
1,026
60
1,273
95
614
709
30
382
412
1,390
125
197
1,712
76
346
75
245
742
111
165
276
51
154
159
364
199
232
86
517
361
232
405
159
1,157
61
28
60
149
184
1,031
60
1,275
93
631
724
30
372
402
1,267
123
199
1,589
75
351
70
250
746
110
162
272
53
157
161
371
205
217
86
508
368
217
405
161
1,151
127
245
889
1,261
1,894
1,849
979
1,300
13
(1,261)
4,774
57
28
57
142
177
1,007
57
1,241
91
617
708
29
362
391
1,374
133
196
1,703
80
366
64
260
770
121
157
278
49
146
166
361
195
217
93
505
365
217
396
166
1,144
138
245
875
1,258
1,996
1,861
958
1,301
17
(1,258)
4,875
511
980
3,513
5,004
7,809
7,393
3,923
5,136
50
(5,004)
19,307
380
2,485
2,865
121
1,512
1,633
244
115
237
596
745
4,112
237
5,094
5,292
501
791
6,584
313
1,400
282
976
2,971
457
671
1,128
209
620
647
1,476
793
869
342
2,004
1,459
869
1,633
647
4,608
1
restated for the impact of customer account moves between BT Retail, BT Wholesale, BT Global Services and Openreach effective from 1 April 2011, which have no impact on group results
2 Q2 2011 revenue reflects the transfer of certain external customer relationships in the business and corporate markets from BT Retail to BT Global Services
2013
Q1
60
21
58
139
175
966
58
1,199
86
598
684
29
347
376
1,149
119
195
1,463
67
368
62
260
757
111
119
230
55
162
155
372
173
193
81
447
339
193
362
155
1,049
130
246
842
1,218
1,730
1,776
923
1,257
16
(1,218)
4,484

Revenue trends
YoY change
BT Global Services
BT Retail
BT Wholesale
Total ICT & Managed Networks
BT Global Services
BT Retail
BT Wholesale
Openreach
Broadband (incl. LLU) and Convergence
Lines
BT Global Services
BT Retail
Calls
BT Global Services
BT Retail
Private Circuits
Total
BT Global Services
BT Retail
BT Wholesale
Total Calls and Lines
Transit
Conveyance, interconnect circuits, WLR, global carrier and other wholesale
BT Global Services
BT Wholesale
Openreach
Other
BT Global Services
BT Wholesale
BT Global Services
BT Retail
BT Wholesale
Total
BT Global Services
BT Retail
BT Wholesale
BT Global Services
BT Retail
BT Wholesale
Openreach
Total Other
Internal revenue
BT Retail
BT Wholesale
Openreach
Total internal revenue
Total line of business revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Total group revenue
Q1 Q2
2012
Q3 Q4 FY
(4.6)%
0.4%
2.8%
1.5%
1.1%
(3.4)%
(6.6)%
3.6%
(1.7)%
8.5%
10.0%
(7.6)%
1.4%
5.9%
0.0%
1.2%
2.4%
(9.8)%
0.0%
(11.6)%
(7.6)%
(8.3)%
(6.9)%
(4.8)%
(5.1)%
(25.0)%
(13.0)%
(14.0)%
(7.5)%
(9.1)%
(28.6)%
(17.4)%
(10.5)%
(8.1)%
(28.6)%
(9.7)%
6.8%
10.6%
7.7%
7.2%
(7.3)%
5.8%
(8.5)%
16.1%
5.7%
(32.7)%
(29.2)%
(30.7)%
45.2%
0.8%
1.9%
4.7%
(5.3)%
(4.2)%
(5.0)%
4.6%
(4.8)%
7.7%
4.5%
(0.6)%
2.7%
4.3%
(3.8)%
0.0%
0.0%
(12.5)%
(3.8)%
(7.8)%
(0.6)%
(7.7)%
(7.3)%
(6.0)%
(6.2)%
(17.9)%
(13.0)%
(13.4)%
(5.9)%
(6.5)%
1.7%
(3.2)%
(8.8)%
(8.8)%
1.7%
(8.4)%
(3.2)%
(16.1)%
0.0%
(4.0)%
9.3%
4.0%
(21.5)%
22.1%
5.9%
(35.8)%
(18.7)%
(26.2)%
16.0%
0.4%
1.2%
2.4%
(3.9)%
(2.9)%
(6.4)%
3.7%
(3.6)%
(15.5)%
(3.9)%
(10.8)%
(8.8)%
(4.4)%
(10.3)%
14.8%
(4.2)%
(4.7)%
(10.3)%
(9.8)%
(10.8)%
(8.5)%
(10.8)%
(3.6)%
(4.6)%
(14.7)%
(12.6)%
(12.7)%
(6.6)%
(6.7)%
(17.4)%
(11.3)%
(10.2)%
(7.1)%
(17.4)%
(8.1)%
(3.3)%
(5.0)%
2.1%
(2.9)%
3.9%
10.6%
(20.0)%
27.5%
11.3%
0.0%
(23.8)%
(15.0)%
11.4%
(1.2)%
4.3%
3.9%
(4.2)%
(5.4)%
(8.4)%
4.8%
(5.2)%
8.2%
(2.5)%
(9.0)%
(4.1)%
10.2%
(7.7)%
(1.1)%
0.0%
(6.4)%
(7.7)%
(14.6)%
(9.0)%
(10.0)%
(8.8)%
(3.1)%
(3.9)%
(14.3)%
(19.1)%
(18.8)%
(3.2)%
(6.7)%
(14.3)%
(8.6)%
(8.0)%
(9.6)%
(14.3)%
(9.6)%
(2.9)%
(8.9)%
1.0%
(2.9)%
(6.3)%
6.7%
(12.5)%
18.5%
6.6%
(30.4)%
(28.3)%
(29.2)%
14.3%
0.1%
2.5%
3.1%
(3.1)%
(4.0)%
(6.6)%
4.2%
(3.8)%
1.5%
1.8%
(7.2)%
(2.4)%
3.8%
(5.5)%
3.6%
(0.5)%
(8.4)%
(5.5)%
(11.0)%
(7.2)%
(8.6)%
(8.4)%
(4.4)%
(4.9)%
(18.2)%
(14.5)%
(14.8)%
(5.8)%
(7.3)%
(16.0)%
(10.4)%
(9.4)%
(8.4)%
(16.0)%
(9.0)%
(0.7)%
(5.6)%
2.6%
(0.7)%
(0.3)%
6.8%
(15.8)%
20.9%
7.4%
(26.6)%
(25.0)%
(25.7)%
2013
Q1
6.6%
0.4%
(3.6)%
(1.8)%
(9.2)%
(3.0)%
(8.1)%
0.2%
(5.9)%
(1.8)%
(0.6)%
(3.7)%
(2.1)%
(10.8)%
(4.9)%
5.2%
(5.7)%
(7.1)%
(4.9)%
(15.2)%
(3.7)%
(9.3)%
(14.9)%
(4.0)%
(5.5)%
(9.4)%
(12.4)%
(12.1)%
(6.3)%
(27.6)%
(3.3)%
(9.2)%
(11.2)%
(7.8)%
(3.3)%
(8.1)%
(8.9)%
(0.8)%
(2.0)%
(7.4)%
(18.3)%
9.2%
(15.1)%
17.6%
6.2%
(3.5)%
(36.4)%
(23.8)%

Q1 Q2
2011
Q3 Q4 FY Q1 Q2
2012
Q3 Q4 FY
2013
Q1
Group
Lines sold through BT lines of business ('000)
Consumer
Business/Corporate
Total
Global Services
Order intake (£m)
Retail
Business unit revenue 2 (£m)
Consumer
Business
Enterprises
Ireland
Other (incl. eliminations)
Total
Call minutes (bn)
Consumer ARPU (£)
Active BT consumer lines 3 ('000)
12,701
5,294
17,995
12,327
5,172
17,499
12,041
5,032
17,073
11,802
4,917
16,719
1,552
1
2,165 1,675 1,878 7,270
314
11,291
481
14
998
575
162
180
(4)
1,911
10.95
317
11,068
505
24
979
598
180
183
(21)
1,919
10.77
322
10,923
545
40
1,009
601
177
183
(16)
1,954
11.16
326
10,799
575
30
966
608
180
180
(18)
1,916
10.60
3,952
2,382
699
726
(59)
7,700
43.48
11,563
4,827
16,390
1,584 1,433 1,638 2,028 6,683
330
10,671
598
23
939
570
160
177
(16)
1,830
9.77
11,323
4,722
16,045
335
10,550
639
41
939
565
178
187
(16)
1,853
9.72
11,138
4,636
15,774
BT Vision installed base ('000)
Net adds in quarter ('000)
Openreach
Internal physical lines ('000)
External physical lines ('000)
16,352 15,922 15,560 15,320 14,973 14,661 14,425
4,985 5,057
3,728
4
5,177 5,189 5,237 5,258 5,172
Fully unbundled physical lines (MPF) ('000) 3,387 4,012 4,266 4,583 4,885 5,240
Total physical lines ('000)
Net adds in quarter ('000)
24,724
-41
24,707
-17
24,750
43
24,776
26
24,793
18
24,804
11
1 this figure would be c.£120m lower adjusting for the regulated reductions in German MTRs from 1 Dec 2010.
2
3 revenue in 2011 and 2012 adjusted to reflect the impact of changes in the internal trading model effective from 1 April 2012, which have no impact on total BT Retail or group results.
restated in Q1 2013 to include active consumer lines in Northern Ireland.
4
MPF base reduced by c.9k in Q2 2011 to correct systems issue.
24,838
34
337
10,457
679
39
945
564
175
182
(17)
1,849
9.63
10,919
4,551
15,470
343
10,321
707
28
944
571
180
187
(21)
1,861
9.69
14,125
5,155
5,631
24,912
74
3,767
2,270
693
733
(70)
7,393
38.81
10,717
4,437
15,154
1,134
350
10,184
728
21
919
536
165
178
(22)
1,776
9.07
13,864
5,156
5,848
24,868
-44

YoY change
Group
Lines sold through BT lines of business
Consumer
Consumer - quarter on quarter movement
Business/Corporate
Business/Corporate - quarter on quarter movement
Total
Global Services
Order intake
Retail
Business unit revenue
Consumer
Business
Enterprises
Ireland
Other (incl. eliminations)
Total
Call minutes (bn)
Consumer ARPU
Active BT consumer lines
Quarter on quarter movement
BT Vision installed base
Openreach
Internal physical lines
External physical lines
Fully unbundled physical lines (MPF)
Total physical lines
Quarter on quarter movement
Q1 Q2
2012
Q3 Q4 FY
2013
Q1
(9.0)%
(2.0)%
(8.8)%
(1.8)%
(8.9)%
(8.1)%
(2.1)%
(8.7)%
(2.2)%
(8.3)%
(7.5)%
(1.6)%
(7.9)%
(1.8)%
(7.6)%
(7.5)%
(2.0)%
(7.4)%
(1.8)%
(7.5)%
(7.3)%
(1.8)%
(8.1)%
(2.5)%
(7.5)%
2.1% (33.8)% (2.2)% 8.0% (8.1)% (28.4)%
(5.9)%
(0.9)%
(1.2)%
(1.7)%
(4.2)%
(10.8)%
5.1%
(5.5)%
(1.2)%
24.3%
(4.1)%
(5.5)%
(1.1)%
2.2%
(3.4)%
(9.7)%
5.7%
(4.7)%
(1.1)%
26.5%
(6.3)%
(6.2)%
(1.1)%
(0.5)%
(5.4)%
(13.7)%
4.7%
(4.3)%
(0.9)%
24.6%
(2.3)%
(6.1)%
0.0%
3.9%
(2.9)%
(8.6)%
5.2%
(4.4)%
(1.3)%
23.0%
(4.7)%
(4.7)%
(0.9)%
1.0%
(4.0)%
(10.7)%
(8.4)%
5.1%
35.3%
0.3%
0.1%
(7.9)%
4.0%
31.0%
0.4%
0.0%
(7.3)%
(0.1)%
30.6%
0.4%
0.1%
(7.8)%
(0.6)%
32.0%
0.5%
0.3%
(2.1)%
(6.0)%
3.1%
0.6%
(3.0)%
(7.2)%
6.1%
(4.6)%
(1.3)%
21.7%
(7.4)%
(1.6)%
27.6%
0.3%
(0.2)%

000s
Total Broadband
Net adds in quarter
Retail share of DSL, LLU + fibre net adds
Retail share of DSL, LLU + fibre installed base
Total BT Wholesale Broadband
Net adds in quarter
External Wholesale
Net adds in quarter
External LLU Volumes
Full loops (MPF)
Shared loops (SMPF)
Total
Net adds in quarter
Total DSL, LLU + fibre
Net adds in quarter
Q1
5,227
96
40%
35%
8,013
(45)
2,785
(141)
3,387
3,519
6,906
286
14,918
241
Q2
2011
Q3
5,342
114
45%
35%
1
7,971
(41)
2,629
(156)
3,728
1
3,414
1
7,143
294
1
15,114
253
1
5,529
188
53%
36%
7,980
9
2,451
(179)
4,012
3,477
7,490
347
15,469
356
Q4
5,691
162
64%
36%
8,112
132
2,421
(30)
4,266
3,342
7,608
119
15,720
251
Q1
5,832
141
56%
37%
8,391
279
2,559
138
4,583
2,997
7,580
(29)
15,971
250
Q2
2012
Q3
5,998
166
63%
37%
8,510
119
2,512
(47)
4,885
2,840
7,725
144
16,235
263
6,144
146
56%
37%
8,551
41
2,407
(105)
5,240
2,706
7,946
221
16,497
262
Q4
6,280
136
44%
37%
8,543
(8)
2,263
(144)
5,631
2,632
8,263
317
16,805
1
As reported in Q2 2011, LLU base adjusted to correct a systems issue. Q2 2011 MPF base reduced by c.9k and SMPF base reduced by c.48k. Net adds in Q2 2011 shown before the adjustments to the base.
308
2013
Q1
6,365
85
50%
37%
8,577
34
2,212
(51)
5,848
2,551
8,399
136
16,976
170

YoY change
Retail
Total Broadband
Net adds in quarter
Wholesale
Total Wholesale Broadband
Net adds in quarter
External Wholesale
Net adds in quarter
Openreach
External LLU Volumes
Full loops (MPF)
Shared loops (SMPF)
Total
Net adds in quarter
Group
Total DSL, LLU + fibre
Net adds in quarter
Q1 Q2
2012
Q3 Q4
2013
Q1
11.6%
46.8%
12.3%
45.4%
11.1%
(22.2)%
10.3%
(15.9)%
4.7%
721.1%
(8.1)%
198.2%
6.8%
388.1%
(4.5)%
69.9%
7.2%
370.5%
(1.8)%
41.3%
5.3%
(106.2)%
(6.5)%
(386.6)%
9.1%
(39.5)%
2.2%
(87.8)%
(13.6)% n/m
35.3%
(14.8)%
9.8% n/m
31.0%
(16.8)%
8.2%
(51.0)%
30.6%
(22.2)%
6.1%
(36.3)%
32.0%
(21.3)%
8.6%
166.6%
7.1%
3.9%
7.4%
4.2%
6.6%
(26.4)%
6.9%
22.9%
27.6%
(14.9)%
10.5% n/m
6.3%
(31.9)%

Costs
£m
Operating costs
Direct labour costs before leaver costs 1
Indirect labour costs
Leaver costs
Gross labour costs
Capitalised labour
Net labour costs
Payments to telecommunications operators
Property and energy costs
Network operating and IT costs
Other costs
1
Operating costs before depreciation and specific items
Depreciation and amortisation
Total operating costs before specific items
Specific items
Total operating costs
Capital expenditure
Q1
1,265
229
10
1,504
(231)
1,273
961
287
178
996
3,695
729
4,424
51
4,475
Q2
1,224
253
14
1,491
(272)
1,219
970
278
185
954
3,606
737
4,343
71
4,414
2011
Q3
1,224
235
12
1,471
(268)
1,203
937
294
187
1,036
3,657
751
4,408
105
4,513
Q4
1,205
241
21
1,467
(276)
1,191
872
290
156
1,096
3,605
762
4,367
102
4,469
FY
4,918
958
57
5,933
(1,047)
4,886
3,740
1,149
706
4,082
14,563
2,979
17,542
329
17,871
Q1
1,187
242
28
1,457
(241)
1,216
825
273
170
942
3,426
739
4,165
66
4,231
Q2
Platform/Network
2
Line of Business 2
Access
Regulatory & compliance
Support functions
Total
Capital expenditure by line of business
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
230
119
136
36
2
523
103
85
67
236
32
523
274
136
151
39
8
608
124
99
79
262
44
608
322
152
159
32
15
680
128
115
91
295
51
680
319
192
145
59
64
779
143
135
92
294
115
779
1,145
599
591
166
89
2,590
498
434
329
1,087
242
2,590
266
125
148
31
12
582
117
94
74
253
44
582
1 From 2012 certain labour-related costs, previously treated as Other costs, have been classified within direct labour costs. Figures in 2011 are shown on a consistent basis with the revised classification.
2
Q1, Q2 and Q3 2012 adjusted to ensure consistency with 2011 figures
310
161
140
31
10
652
155
109
89
251
48
652
1,213
232
29
1,474
(242)
1,232
786
270
163
1,047
3,498
753
4,251
(362)
3,889
2012
Q3
1,191
230
11
1,432
(247)
1,185
800
270
144
944
3,343
734
4,077
26
4,103
139
108
82
292
44
665
341
150
135
30
9
665
Q4
1,197
210
29
1,436
(257)
1,179
742
253
153
1,036
3,363
746
4,109
14
4,123
4,788
914
97
5,799
(987)
4,812
3,153
1,066
630
3,969
13,630
2,972
16,602
(256)
16,346
149
123
91
279
53
695
350
169
134
29
13
695
FY
1,267
605
557
121
44
2,594
560
434
336
1,075
189
2,594
2013
Q1
1,183
221
23
1,427
(237)
1,190
697
261
156
805
3,109
723
3,832
9
3,841
310
143
125
30
14
622
128
95
72
286
41
622

ICT & Managed Networks
Global Services
Retail
Wholesale
Networked IT services and MPLS revenue from major UK, European and multinational corporations and the public sector
Networked IT services sold by BT Business and BT Ireland to SMEs and corporates
Managed network services, white label managed services and wholesale calls sold to external communications providers (CPs) in the UK. Includes managed broadband network service contracts
Broadband (incl. LLU) and Convergence
Global Services
Retail
Wholesale
UK broadband and global mobility revenues - includes revenue from products and services such as Field Force Automation and Supply Chain Solutions, Mobile
Xpress, and GSM and Managed Mobile
BT Consumer, BT Business and Plusnet broadband revenue, BT Infinity, BT Vision and mobility (including wi-fi) revenue
IPStream Connect and Wholesale Broadband Connect revenue from sales to external CP customers including that not deemed managed network solutions.
Excludes managed broadband network service contracts
External SMPF and MPF connection and rental revenue, external Ethernet revenue and co-location connection and rental revenue Openreach
Lines
Global Services
Retail
Calls
Global Services
Retail
Rentals and connection revenue for both analogue and digital lines sold in the UK
Rentals, connection and calling features revenue for both analogue and digital lines sold by BT Consumer, BT Business and BT Ireland
Private Circuits
Predominantly fixed to mobile, local and national geographic calls and international direct dial sold in the UK
Local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call packages, in BT Consumer, BT
Business and BT Ireland
Includes private circuits and partial private circuits revenue in BT Wholesale, and private circuits revenue in BT Retail (including Digital IPLC, Megastream & BT
LAN/SAN extensions) and BT Global Services (including Megastream and Ethernet)
Transit
Global Services
Wholesale
Conveyance, interconnect circuits, WLR, global carrier and other wholesale
Global Services
Wholesale
Openreach
Other
Global Services
Retail
Wholesale
Includes non-UK direct and indirect conveyance revenue, from the carriage of traditional or IP services where either the originating or destination network is owned or controlled by BT
Direct and indirect conveyance, interconnect circuits, international direct dial and wholesale calls (not sold as part of a managed service)
WLR rentals and connection revenue from external CPs in the UK
Includes revenue from non-UK global products and other network related services
External revenue from BT Enterprises (BT Conferencing, BT Directories, BT Redcare and BT Payphones), other BT Business revenue (mainly dabs.com), BT
Consumer revenue (telephone and equipment sales) and other revenue in BT Ireland
Other wholesale data revenue including MPLS products such as SHDS & IP Clear, Fixed Wholesale Ethernet, Media & Broadcast revenue and revenue from contracts not deemed managed network solutions
Internal
Non-UK revenues from the carriage of traditional and IP traffic across BT’s network where neither the originating nor the terminating network is owned or controlled by BT (including the pass through of mobile terminating traffic)
UK revenues from the carriage of telecoms traffic across BT’s network where neither the originating nor the terminating network is owned or controlled by BT
(includes the pass through of mobile terminating traffic)
Retail
Wholesale
Openreach
BT Conferencing revenue from BT Global Services, BT Business ICT & managed networks revenue from BT Global Services and other internal revenue in BT
Enterprises and BT Ireland
Relating primarily to the sale of line cards and access electronic services to Openreach
Primarily rental, connection and migration revenue related to WLR, SMPF and Ethernet supplied to the customer-facing BT lines of business

Consumer lines
Business/Corporate lines
Call minutes
Consumer ARPU
Active consumer lines
BT Vision installed base
Internal physical lines
External physical lines
Fully unbundled physical lines (MPF)
Total broadband base (BT Retail)
Total BT Wholesale Broadband
External LLU volumes - full loops (MPF)
External LLU volumes - shared loops (SMPF)
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Retail, including Northern Ireland and Plusnet
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Business, BT Global Services and BT Wholesale
Includes BT Retail and BT Global Services non geographic and geographic call minutes - local, national and international call minutes, fixed to mobile, 0800,
0870 and 0845
12 month rolling consumer revenue, less mobile POLOs, divided by the number of primary lines
The number of UK consumer lines over which BT is the call provider (including Plusnet and Northern Ireland )
Total number of customers that are registered & enabled on the BT Vision platform to receive video on demand
Lines provided by Openreach to other BT lines of business - including Plusnet and physical lines operated by BT Retail in Northern Ireland (includes analogue lines and ISDN lines provided over copper (WLR), but excludes non-equivalent traded products and ISDN30)
Lines provided by Openreach to other CPs (includes analogue and ISDN lines provided over copper (WLR), but excludes full LLU and ISDN30)
MPF lines provided by Openreach to other CPs
BT's total retail broadband base - BT Consumer (including BT Infinity), BT Business, Plusnet, Northern Ireland and broadband lines sold by Global Services
Total physical and fibre broadband lines sold by BT Wholesale both internally and externally to CP customers
MPF lines provided by Openreach to other CPs
SMPF lines provided by Openreach to other CPs - includes Generic Ethernet Access (fibre) provided by Openreach to other CPs