Performance Indicators Q2 2013
Index
-
Group income statement and free cash flow
-
Revenue analysis
-
Revenue trends
-
Line of business statistics
-
Line of business trends
-
Broadband statistics
-
Broadband trends
-
Costs
-
Glossary
For further information please contact
BT Investor Relations
Phone
+44 (0)20 7356 4909
Email
investorrelations@bt.com
Unless otherwise stated, the references 2011, 2012 and 2013 are the financial years to 31 March 2011, 2012 and 2013, respectively.
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information, figures or calculations that follow, and shall not be liable in any way for loss
or damage arising out of the use of the information, or any errors or omissions in its content.
Group income statement
£m unless otherwise stated
Revenue1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total
2012
Q1
Actual
YoY
Change
%
2013
Q1
Actual
2012
Q2
Actual
YoY
Change
%
2013
Q2
Actual
2012
Q3
Actual
2012
Q4
Actual
1,905
1,830
1,004
1,255
10
(1,240)
4,764
(9.2)
(3.0)
(8.1)
0.2
60.0
(1.8)
(5.9)
1,730
1,776
923
1,257
16
(1,218)
4,484
2,014
1,853
982
1,280
10
(1,245)
4,894
(12.8)
(3.3)
(12.3)
(0.9)
10.0
(2.4)
(8.6)
1,757
1,791
861
1,269
11
(1,215)
4,474
1,894
1,849
979
1,300
13
(1,261)
4,774
1,996
1,861
958
1,301
17
(1,258)
4,875
Underlying revenue excluding transit (as reported)
(3.2)
2011
Full Year
Restated
YoY
Change
%
2012
Full Year
Actual
8,059
7,700
4,201
4,930
38
(4,852)
20,076
(3.1)
(4.0)
(6.6)
4.2
31.6
3.1
(3.8)
7,809
7,393
3,923
5,136
50
(5,004)
19,307
2
(5.5)
(1.9)
1
EBITDA
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
138
446
307
538
7
1,436
(13.8)
6.7
(2.3)
2.8
n/m
1.9
119
476
300
553
15
1,463
159
445
305
567
19
1,495
(18.2)
6.5
(8.2)
2.6
63.2
0.1
130
474
280
582
31
1,497
144
453
303
591
33
1,524
186
486
293
603
41
1,609
593
1,784
1,316
2,132
61
5,886
5.7
2.6
(8.2)
7.8
63.9
3.0
627
1,830
1,208
2,299
100
6,064
Depreciation and amortisation
(739)
(2.2)
(723)
(753)
(4.1)
(722)
(734)
(746)
(2,979)
(0.2)
(2,972)
697
6.2
740
742
4.4
775
790
863
2,907
6.4
3,092
(168)
0.6
(169)
(174)
(2.9)
(169)
(166)
(173)
(845)
(19.4)
(681)
7
2
2
4
0
21
8.4
578
570
6.7
608
628
690
2,083
16.2
2,421
(2)
8
6
(67)
49
(18)
(14)
8
(6)
(26)
50
24
(14)
48
34
(287)
(79)
(366)
Operating profit1
Net finance expense
Share of post tax profits/losses of associates & joint ventures
4
Profit before tax1
533
Specific items
Net interest on pensions
Total specific items
(66)
50
(16)
Reported profit before tax
Tax - excluding tax on specific items
Tax on specific items
Tax rate
Memo: Minorities
Net income
517
13.0
(129)
(3)
24.1%
0
584
552
(131)
(2)
22.7%
0
(138)
81
24.1%
(1)
9.1
602
652
724
1,717
(138)
101
22.7%
(1)
(151)
(9)
24.1%
(1)
(166)
73
24.1%
1
(452)
239
21.7%
(2)
10
(173)
197
24
42.4
2,445
(584)
142
24.1%
(1)
385
17.1
451
495
14.1
565
492
631
1,504
33.2
2,003
EPS (p)
Reported EPS (p)
Dividend per share (p)
Average number of shares in issue (m)
5.2
5.0
7,755
9.6
16.0
5.7
5.8
7,788
5.6
6.4
2.6
7,762
7.1
12.5
15.4
6.0
7.2
3.0
7,839
6.1
6.3
7,766
6.8
8.1
5.7
7,771
21.0
19.4
7.4
7,750
12.9
33.0
12.2
23.7
25.8
8.3
7,763
Group free cash flow
EBITDA1
Capital expenditure
Interest
Tax (excluding cash tax benefit of pension deficit payments)
Change in working capital
Other
Normalised free cash flow3
Cash tax benefit of pension deficit payments
Free cash flow1
Specific items
Free cash flow (pre gross pension deficit payments)
Gross pension deficit payment
Reported free cash flow
1,436
(618)
(214)
(136)
(370)
103
201
107
308
(61)
247
0
247
(161.7)
1,495
(618)
(131)
(144)
(75)
36
563
108
671
(42)
629
0
629
(43.9)
(98.0)
1,463
(661)
(213)
(171)
(602)
60
(124)
162
38
(33)
5
0
5
(38.3)
1,497
(619)
(129)
(181)
(249)
(3)
316
162
478
(90)
388
0
388
1,524
(639)
(200)
(163)
91
21
634
0
634
(48)
586
0
586
1,609
(685)
(140)
(172)
351
(54)
909
0
909
(53)
856
(2,000)
(1,144)
5,886
(2,630)
(944)
(356)
(11)
131
2,076
147
2,223
(212)
2,011
(1,030)
981
Net debt
8,585
6.5
9,142
8,317
8.7
9,037
7,736
9,082
(60)
294
119
177
£m
(255)
(47)
10
32
(315)
247
129
209
(55)
344
222
350
£m
(116)
(27)
(22)
(104)
(171)
317
200
246
134
284
145
304
164
440
314
364
1
Operating cash flow by line of business
BT Global Services
BT Retail
BT Wholesale
Openreach
1
7.0
(0.5)
(87.7)
(98.0)
0.2
(1.5)
(28.8)
(38.3)
before specific items
restated for the impact of customer account moves between BT Retail, BT Wholesale, BT Global Services and Openreach effective from 1 April 2011, which have no impact on group results
3
before specific items, pension deficit payments and the cash tax benefit of pension deficit payments
2
(67.6)
6,064
(2,560)
(685)
(615)
(3)
106
2,307
215
2,522
(204)
2,318
(2,000)
318
8,816
3.0
9,082
119
1,382
911
1,078
£m
64
(20)
(111)
117
183
1,362
800
1,195
(2.7)
(27.4)
11.1
13.5
15.3
Revenue1 analysis
£m
Q1
2011 2
Q3
Q2
BT Global Services
BT Retail
BT Wholesale
1,303
143
199
1,645
1,301
113
183
1,597
BT Global Services
BT Retail
BT Wholesale
Openreach
75
324
93
181
673
BT Global Services
BT Retail
3
Q4
FY
Q1
2012
Q3
Q2
2013
Q4
FY
Q1
Q2
1,305
135
197
1,637
1,421
140
192
1,753
5,330
531
771
6,632
1,261
120
199
1,580
1,390
125
197
1,712
1,267
123
199
1,589
1,374
133
196
1,703
5,292
501
791
6,584
1,149
119
195
1,463
1,160
127
197
1,484
82
327
82
211
702
80
329
80
211
700
77
331
80
204
692
314
1,311
335
807
2,767
82
337
73
221
713
76
346
75
245
742
75
351
70
250
746
80
366
64
260
770
313
1,400
282
976
2,971
67
368
62
260
757
74
367
58
278
777
109
663
772
102
645
747
102
651
753
102
640
742
415
2,599
3,014
101
623
724
95
614
709
93
631
724
91
617
708
380
2,485
2,865
86
598
684
83
594
677
BT Global Services
BT Retail
39
455
494
40
439
479
35
460
495
34
414
448
148
1,768
1,916
32
396
428
30
382
412
30
372
402
29
362
391
121
1,512
1,633
29
347
376
32
347
379
BT Global Services
BT Retail
BT Wholesale
68
31
59
158
67
33
84
184
63
30
70
163
61
30
69
160
259
124
282
665
64
29
60
153
62
30
60
152
61
28
60
149
57
28
57
142
244
115
237
596
60
21
58
139
60
22
54
136
BT Global Services
BT Retail
BT Wholesale
216
1,149
59
1,424
209
1,117
84
1,410
200
1,141
70
1,411
197
1,084
69
1,350
822
4,491
282
5,595
197
1,048
60
1,305
187
1,026
60
1,273
184
1,031
60
1,275
177
1,007
57
1,241
745
4,112
237
5,094
175
966
58
1,199
175
963
54
1,192
BT Global Services
BT Wholesale
179
230
409
165
233
398
158
226
384
121
206
327
623
895
1,518
115
187
302
111
165
276
110
162
272
121
157
278
457
671
1,128
111
119
230
105
86
191
BT Global Services
BT Wholesale
Openreach
52
156
162
370
47
140
172
359
49
161
177
387
58
152
186
396
206
609
697
1,512
56
163
161
380
51
154
159
364
53
157
161
371
49
146
166
361
209
620
647
1,476
55
162
155
372
53
154
155
362
BT Global Services
BT Retail
BT Wholesale
186
211
77
474
188
232
85
505
186
235
87
508
204
242
81
527
764
920
330
2,014
194
203
77
474
199
232
86
517
205
217
86
508
195
217
93
505
793
869
342
2,004
173
193
81
447
190
200
67
457
BT Global Services
BT Retail
BT Wholesale
Openreach
417
211
463
162
1,253
400
232
458
172
1,262
393
235
474
177
1,279
383
242
439
186
1,250
1,593
920
1,834
697
5,044
365
203
427
161
1,156
361
232
405
159
1,157
368
217
405
161
1,151
365
217
396
166
1,144
1,459
869
1,633
647
4,608
339
193
362
155
1,049
348
200
307
155
1,010
BT Retail
BT Wholesale
Openreach
84
243
857
1,184
130
244
852
1,226
114
248
852
1,214
119
244
865
1,228
447
979
3,426
4,852
122
245
873
1,240
124
245
876
1,245
127
245
889
1,261
138
245
875
1,258
511
980
3,513
5,004
130
246
842
1,218
134
245
836
1,215
2,011
1,911
1,057
1,200
11
(1,184)
5,006
1,992
1,919
1,051
1,235
6
(1,226)
4,977
1,978
1,954
1,069
1,240
11
(1,214)
5,038
2,078
1,916
1,024
1,255
10
(1,228)
5,055
8,059
7,700
4,201
4,930
38
(4,852)
20,076
1,905
1,830
1,004
1,255
10
(1,240)
4,764
2,014
1,853
982
1,280
10
(1,245)
4,894
1,894
1,849
979
1,300
13
(1,261)
4,774
1,996
1,861
958
1,301
17
(1,258)
4,875
7,809
7,393
3,923
5,136
50
(5,004)
19,307
1,730
1,776
923
1,257
16
(1,218)
4,484
1,757
1,791
861
1,269
11
(1,215)
4,474
Total ICT & Managed Networks
Broadband (incl. LLU) and Convergence
3
Lines
Calls
Private Circuits
Total
Total Calls and Lines
Transit
Conveyance, interconnect circuits, WLR, global carrier
and other wholesale
Other
Total
Total Other
Internal revenue
Total internal revenue
3
Total line of business revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total group revenue
1
2
3
before specific items
restated for the impact of customer account moves between BT Retail, BT Wholesale, BT Global Services and Openreach effective from 1 April 2011, which have no impact on group results
Q2 2011 revenue reflects the transfer of certain external customer relationships in the business and corporate markets from BT Retail to BT Global Services
Revenue trends
YoY change
Q1
2012
Q3
Q2
2013
Q4
FY
Q1
Q2
BT Global Services
BT Retail
BT Wholesale
(3.2)%
(16.1)%
0.0%
(4.0)%
6.8%
10.6%
7.7%
7.2%
(2.9)%
(8.9)%
1.0%
(2.9)%
(3.3)%
(5.0)%
2.1%
(2.9)%
(0.7)%
(5.6)%
2.6%
(0.7)%
(8.9)%
(0.8)%
(2.0)%
(7.4)%
(16.5)%
1.6%
0.0%
(13.3)%
BT Global Services
BT Retail
BT Wholesale
Openreach
9.3%
4.0%
(21.5)%
22.1%
5.9%
(7.3)%
5.8%
(8.5)%
16.1%
5.7%
(6.3)%
6.7%
(12.5)%
18.5%
6.6%
3.9%
10.6%
(20.0)%
27.5%
11.3%
(0.3)%
6.8%
(15.8)%
20.9%
7.4%
(18.3)%
9.2%
(15.1)%
17.6%
6.2%
(2.6)%
6.1%
(22.7)%
13.5%
4.7%
BT Global Services
BT Retail
(7.3)%
(6.0)%
(6.2)%
(6.9)%
(4.8)%
(5.1)%
(8.8)%
(3.1)%
(3.9)%
(10.8)%
(3.6)%
(4.6)%
(8.4)%
(4.4)%
(4.9)%
(14.9)%
(4.0)%
(5.5)%
(12.6)%
(3.3)%
(4.5)%
BT Global Services
BT Retail
(17.9)%
(13.0)%
(13.4)%
(25.0)%
(13.0)%
(14.0)%
(14.3)%
(19.1)%
(18.8)%
(14.7)%
(12.6)%
(12.7)%
(18.2)%
(14.5)%
(14.8)%
(9.4)%
(12.4)%
(12.1)%
6.7%
(9.2)%
(8.0)%
BT Global Services
BT Retail
BT Wholesale
(5.9)%
(6.5)%
1.7%
(3.2)%
(7.5)%
(9.1)%
(28.6)%
(17.4)%
(3.2)%
(6.7)%
(14.3)%
(8.6)%
(6.6)%
(6.7)%
(17.4)%
(11.3)%
(5.8)%
(7.3)%
(16.0)%
(10.4)%
(6.3)%
(27.6)%
(3.3)%
(9.2)%
(3.2)%
(26.7)%
(10.0)%
(10.5)%
BT Global Services
BT Retail
BT Wholesale
(8.8)%
(8.8)%
1.7%
(8.4)%
(10.5)%
(8.1)%
(28.6)%
(9.7)%
(8.0)%
(9.6)%
(14.3)%
(9.6)%
(10.2)%
(7.1)%
(17.4)%
(8.1)%
(9.4)%
(8.4)%
(16.0)%
(9.0)%
(11.2)%
(7.8)%
(3.3)%
(8.1)%
(6.4)%
(6.1)%
(10.0)%
(6.4)%
BT Global Services
BT Wholesale
(35.8)%
(18.7)%
(26.2)%
(32.7)%
(29.2)%
(30.7)%
(30.4)%
(28.3)%
(29.2)%
0.0%
(23.8)%
(15.0)%
(26.6)%
(25.0)%
(25.7)%
(3.5)%
(36.4)%
(23.8)%
(5.4)%
(47.9)%
(30.8)%
BT Global Services
BT Wholesale
Openreach
7.7%
4.5%
(0.6)%
2.7%
8.5%
10.0%
(7.6)%
1.4%
8.2%
(2.5)%
(9.0)%
(4.1)%
(15.5)%
(3.9)%
(10.8)%
(8.8)%
1.5%
1.8%
(7.2)%
(2.4)%
(1.8)%
(0.6)%
(3.7)%
(2.1)%
3.9%
0.0%
(2.5)%
(0.5)%
BT Global Services
BT Retail
BT Wholesale
4.3%
(3.8)%
0.0%
0.0%
5.9%
0.0%
1.2%
2.4%
10.2%
(7.7)%
(1.1)%
0.0%
(4.4)%
(10.3)%
14.8%
(4.2)%
3.8%
(5.5)%
3.6%
(0.5)%
(10.8)%
(4.9)%
5.2%
(5.7)%
(4.5)%
(13.8)%
(22.1)%
(11.6)%
BT Global Services
BT Retail
BT Wholesale
Openreach
(12.5)%
(3.8)%
(7.8)%
(0.6)%
(7.7)%
(9.8)%
0.0%
(11.6)%
(7.6)%
(8.3)%
(6.4)%
(7.7)%
(14.6)%
(9.0)%
(10.0)%
(4.7)%
(10.3)%
(9.8)%
(10.8)%
(8.5)%
(8.4)%
(5.5)%
(11.0)%
(7.2)%
(8.6)%
(7.1)%
(4.9)%
(15.2)%
(3.7)%
(9.3)%
(3.6)%
(13.8)%
(24.2)%
(2.5)%
(12.7)%
BT Retail
BT Wholesale
Openreach
45.2%
0.8%
1.9%
4.7%
(4.6)%
0.4%
2.8%
1.5%
11.4%
(1.2)%
4.3%
3.9%
16.0%
0.4%
1.2%
2.4%
14.3%
0.1%
2.5%
3.1%
6.6%
0.4%
(3.6)%
(1.8)%
8.1%
0.0%
(4.6)%
(2.4)%
BT Global Services
BT Retail
BT Wholesale
Openreach
(5.3)%
(4.2)%
(5.0)%
4.6%
(4.8)%
1.1%
(3.4)%
(6.6)%
3.6%
(1.7)%
(4.2)%
(5.4)%
(8.4)%
4.8%
(5.2)%
(3.9)%
(2.9)%
(6.4)%
3.7%
(3.6)%
(3.1)%
(4.0)%
(6.6)%
4.2%
(3.8)%
(9.2)%
(3.0)%
(8.1)%
0.2%
(5.9)%
(12.8)%
(3.3)%
(12.3)%
(0.9)%
(8.6)%
Total ICT & Managed Networks
Broadband (incl. LLU) and Convergence
Lines
Calls
Private Circuits
Total
Total Calls and Lines
Transit
Conveyance, interconnect circuits, WLR, global carrier
and other wholesale
Other
Total
Total Other
Internal revenue
Total internal revenue
Total line of business revenue
Total group revenue
Line of business statistics
2011
Q3
Q4
FY
Q1
2012
Q3
Q2
2013
Q1
Q2
Q4
FY
Q1
Q2
Consumer
12,701
12,327
12,041
11,802
11,563
11,323
11,138
10,919
10,717
10,534
Business/Corporate
5,294
17,995
5,172
17,499
5,032
17,073
4,917
16,719
4,827
16,390
4,722
16,045
4,636
15,774
4,551
15,470
4,437
15,154
4,340
14,874
2,165
1,675
1,878
1,584
1,433
1,638
2,028
1,134
1,264
Group
Lines sold through BT lines of business ('000)
Total
Global Services
Order intake (£m)
1,552
1
7,270
6,683
Retail
Business unit revenue2 (£m)
Consumer
998
979
1,009
966
3,952
939
939
945
944
3,767
919
907
Business
575
598
601
608
2,382
570
565
564
571
2,270
536
547
Enterprises
162
180
177
180
699
160
178
175
180
693
165
175
Ireland
180
183
183
180
726
177
187
182
187
733
178
179
Total
(4)
1,911
(21)
1,919
(16)
1,954
(18)
1,916
(59)
7,700
(16)
1,830
(16)
1,853
(17)
1,849
(21)
1,861
(70)
7,393
(22)
1,776
(17)
1,791
Call minutes (bn)
10.95
10.77
11.16
10.60
43.48
9.77
9.72
9.63
9.69
38.81
9.07
8.84
314
317
322
326
330
335
337
343
350
355
11,291
11,068
10,923
10,799
10,671
10,550
10,457
10,321
481
505
545
575
598
639
679
707
728
749
14
24
40
30
23
41
39
28
21
21
Internal physical lines ('000)
16,352
15,922
15,560
15,320
14,973
14,661
14,425
14,125
13,864
13,626
External physical lines ('000)
4,985
5,057
5,177
5,189
5,237
5,258
5,172
5,155
5,156
5,094
Fully unbundled physical lines (MPF) ('000)
3,387
3,728
4,012
4,266
4,583
4,885
5,240
5,631
5,848
6,110
24,724
24,707
24,750
24,776
24,793
24,804
24,838
24,912
24,868
24,830
-41
-17
43
26
18
11
34
74
-44
-38
Other (incl. eliminations)
Consumer ARPU (£)
Active consumer lines3 ('000)
BT Vision installed base ('000)
Net adds in quarter ('000)
10,184
10,053
Openreach
Total physical lines ('000)
Net adds in quarter ('000)
1
2
3
4
4
this figure would be c.£120m lower adjusting for the regulated reductions in German MTRs from 1 Dec 2010.
revenue in 2011 and 2012 adjusted to reflect the impact of changes in the internal trading model effective from 1 April 2012, which have no impact on total BT Retail or group results.
restated in Q1 2013 to include active consumer lines in Northern Ireland.
MPF base reduced by c.9k in Q2 2011 to correct systems issue.
Line of business trends
Q1
Q2
2012
Q3
2013
Q4
FY
Q1
Q2
YoY change
Group
Lines sold through BT lines of business
Consumer
(9.0)%
(8.1)%
(7.5)%
(7.5)%
(7.3)%
(7.0)%
Consumer - quarter on quarter movement
(2.0)%
(2.1)%
(1.6)%
(2.0)%
(1.8)%
(1.7)%
Business/Corporate
(8.8)%
(8.7)%
(7.9)%
(7.4)%
(8.1)%
(8.1)%
Business/Corporate - quarter on quarter movement
(1.8)%
(8.9)%
(2.2)%
(8.3)%
(1.8)%
(7.6)%
(1.8)%
(7.5)%
(2.5)%
(7.5)%
(2.2)%
(7.3)%
2.1%
(33.8)%
(2.2)%
8.0%
(8.1)%
(28.4)%
(11.8)%
Consumer
(5.9)%
(4.1)%
(6.3)%
(2.3)%
(4.7)%
(2.1)%
(3.4)%
Business
(0.9)%
(5.5)%
(6.2)%
(6.1)%
(4.7)%
(6.0)%
(3.2)%
Enterprises
(1.2)%
(1.1)%
(1.1)%
0.0%
(0.9)%
3.1%
(1.7)%
Ireland
(1.7)%
2.2%
(0.5)%
3.9%
1.0%
0.6%
(4.3)%
(4.2)%
(3.4)%
(5.4)%
(2.9)%
(4.0)%
(3.0)%
(3.3)%
Call minutes (bn)
(10.8)%
(9.7)%
(13.7)%
(8.6)%
(10.7)%
(7.2)%
(9.1)%
Consumer ARPU
5.1%
5.7%
4.7%
5.2%
6.1%
6.0%
Total
Global Services
Order intake
Retail
Business unit revenue
Other (incl. eliminations)
Total
Active consumer lines
(5.5)%
(4.7)%
(4.3)%
(4.4)%
(4.6)%
(4.7)%
Quarter on quarter movement
(1.2)%
(1.1)%
(0.9)%
(1.3)%
(1.3)%
(1.3)%
BT Vision installed base
24.3%
26.5%
24.6%
23.0%
21.7%
17.2%
(8.4)%
(7.9)%
(7.3)%
(7.8)%
(7.4)%
(7.1)%
5.1%
4.0%
(0.1)%
(0.6)%
(1.6)%
(3.1)%
35.3%
31.0%
30.6%
32.0%
27.6%
25.1%
Openreach
Internal physical lines
External physical lines
Fully unbundled physical lines (MPF)
Total physical lines
0.3%
0.4%
0.4%
0.5%
0.3%
0.1%
Quarter on quarter movement
0.1%
0.0%
0.1%
0.3%
(0.2)%
(0.2)%
2011
Broadband statistics
Q1
Q2
2012
Q3
Q4
Q1
Q2
2013
Q3
Q4
Q1
Q2
000s
Retail
Total Broadband
Net adds in quarter
Retail share of DSL, LLU + fibre net adds
Retail share of DSL, LLU + fibre installed base
5,227
5,342
5,529
5,691
5,832
5,998
6,144
6,280
6,365
6,446
96
114
188
162
141
166
146
136
85
81
40%
35%
45%
35%
53%
36%
64%
36%
56%
37%
63%
37%
56%
37%
44%
37%
50%
37%
47%
38%
8,591
1
Wholesale
Total BT Wholesale Broadband
8,013
7,971
7,980
8,112
8,391
8,510
8,551
8,543
8,577
Net adds in quarter
(45)
(41)
9
132
279
119
41
(8)
34
14
External Wholesale
2,785
(141)
2,629
(156)
2,451
(179)
2,421
(30)
2,559
138
2,512
(47)
2,407
(105)
2,263
(144)
2,212
(51)
2,144
(67)
Full loops (MPF)
3,387
3,728
1
4,012
4,266
4,583
4,885
5,240
5,631
5,848
6,110
Shared loops (SMPF)
3,519
3,414
1
3,477
3,342
2,997
2,840
2,706
2,632
2,551
2,448
Total
Net adds in quarter
6,906
286
7,143
294
7,490
347
7,608
119
7,580
(29)
7,725
144
7,946
221
8,263
317
8,399
136
8,558
159
14,918
15,114
15,469
15,720
15,971
16,235
16,497
16,805
16,976
17,149
241
253
356
251
250
263
262
308
170
174
Net adds in quarter
Openreach
External LLU Volumes
1
Group
Total DSL, LLU + fibre
Net adds in quarter
1
1
As reported in Q2 2011, LLU base adjusted to correct a systems issue. Q2 2011 MPF base reduced by c.9k and SMPF base reduced by c.48k. Net adds in Q2 2011 shown before the adjustments to the base.
2012
Broadband trends
Q1
Q2
2013
Q3
Q4
Q1
Q2
YoY change
Retail
Total Broadband
Net adds in quarter
11.6%
12.3%
11.1%
10.3%
9.1%
7.5%
46.8%
45.4%
(22.2)%
(15.9)%
(39.5)%
(51.0)%
Wholesale
Total Wholesale Broadband
4.7%
6.8%
7.2%
5.3%
2.2%
0.9%
Net adds in quarter
721.1%
388.1%
370.5%
(106.2)%
(87.8)%
(88.0)%
External Wholesale
(8.1)%
198.2%
(4.5)%
69.9%
(1.8)%
41.3%
(6.5)%
(386.6)%
(13.6)%
n/m
(14.6)%
43.3%
Net adds in quarter
Openreach
External LLU Volumes
Full loops (MPF)
Shared loops (SMPF)
Total
Net adds in quarter
35.3%
31.0%
30.6%
32.0%
27.6%
25.1%
(14.8)%
(16.8)%
(22.2)%
(21.3)%
(14.9)%
(13.8)%
9.8%
n/m
8.2%
(51.0)%
6.1%
(36.3)%
8.6%
166.6%
10.8%
n/m
10.8%
10.5%
7.1%
7.4%
6.6%
6.9%
6.3%
5.6%
3.9%
4.2%
(26.4)%
22.9%
(31.9)%
(34.1)%
Group
Total DSL, LLU + fibre
Net adds in quarter
Costs
£m
2011
Q1
Q2
Q3
Q4
FY
1,265
229
10
1,504
(231)
1,273
1,224
253
14
1,491
(272)
1,219
1,224
235
12
1,471
(268)
1,203
1,205
241
21
1,467
(276)
1,191
4,918
958
57
5,933
(1,047)
4,886
Payments to telecommunications operators
Property and energy costs
Network operating and IT costs
1
Other costs
Operating costs before depreciation and specific items
961
287
178
996
3,695
970
278
185
954
3,606
937
294
187
1,036
3,657
872
290
156
1,096
3,605
Depreciation and amortisation
Total operating costs before specific items
Specific items
Total operating costs
729
4,424
51
4,475
737
4,343
71
4,414
751
4,408
105
4,513
Platform/Network2
Line of Business2
Access
Regulatory & compliance
Support functions
Total
230
119
136
36
2
523
274
136
151
39
8
608
Capital expenditure by line of business
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
103
85
67
236
32
523
124
99
79
262
44
608
2012
Q1
2013
Q1
Q2
Q3
Q4
FY
Q2
1,187
242
28
1,457
(241)
1,216
1,213
232
29
1,474
(242)
1,232
1,191
230
11
1,432
(247)
1,185
1,197
210
29
1,436
(257)
1,179
4,788
914
97
5,799
(987)
4,812
1,183
221
23
1,427
(237)
1,190
1,173
214
16
1,403
(243)
1,160
3,740
1,149
706
4,082
14,563
825
273
170
942
3,426
786
270
163
1,047
3,498
800
270
144
944
3,343
742
253
153
1,036
3,363
3,153
1,066
630
3,969
13,630
697
261
156
805
3,109
653
259
156
835
3,063
762
4,367
102
4,469
2,979
17,542
329
17,871
739
4,165
66
4,231
753
4,251
(362)
3,889
734
4,077
26
4,103
746
4,109
14
4,123
2,972
16,602
(256)
16,346
723
3,832
9
3,841
722
3,785
50
3,835
322
152
159
32
15
680
319
192
145
59
64
779
1,145
599
591
166
89
2,590
266
125
148
31
12
582
310
161
140
31
10
652
341
150
135
30
9
665
350
169
134
29
13
695
1,267
605
557
121
44
2,594
310
143
125
30
14
622
265
158
132
30
11
596
128
115
91
295
51
680
143
135
92
294
115
779
498
434
329
1,087
242
2,590
117
94
74
253
44
582
155
109
89
251
48
652
139
108
82
292
44
665
149
123
91
279
53
695
560
434
336
1,075
189
2,594
128
95
72
286
41
622
125
99
57
278
37
596
Operating costs
Direct labour costs before leaver costs
Indirect labour costs
Leaver costs
Gross labour costs
Capitalised labour
Net labour costs
1
Capital expenditure
1
From 2012 certain labour-related costs, previously treated as Other costs, have been classified within direct labour costs. Figures in 2011 are shown on a consistent basis with the revised classification.
2
Q1, Q2 and Q3 2012 adjusted to ensure consistency with 2011 figures
Glossary
Revenue analysis
ICT & Managed Networks
Global Services
Retail
Wholesale
Broadband (incl. LLU) and Convergence
Global Services
Retail
Wholesale
Openreach
Lines
Global Services
Retail
Calls
Global Services
Retail
Private Circuits
Transit
Global Services
Wholesale
Conveyance, interconnect circuits, WLR, global carrier
and other wholesale
Global Services
Wholesale
Openreach
Other
Global Services
Retail
Wholesale
Networked IT services and MPLS revenue from major UK, European and multinational corporations and the public sector
Networked IT services sold by BT Business and BT Ireland to SMEs and corporates
Managed network services, white label managed services and wholesale calls sold to external communications providers (CPs) in the UK. Includes managed
broadband network service contracts
UK broadband and global mobility revenues - includes revenue from products and services such as Field Force Automation and Supply Chain Solutions, Mobile
Xpress, and GSM and Managed Mobile
BT Consumer, BT Business and Plusnet broadband revenue, BT Infinity, BT Vision and mobility (including wi-fi) revenue
IPStream Connect and Wholesale Broadband Connect revenue from sales to external CP customers including that not deemed managed network solutions.
Excludes managed broadband network service contracts
External SMPF and MPF connection and rental revenue, external Ethernet revenue and co-location connection and rental revenue
Rentals and connection revenue for both analogue and digital lines sold in the UK
Rentals, connection and calling features revenue for both analogue and digital lines sold by BT Consumer, BT Business and BT Ireland
Predominantly fixed to mobile, local and national geographic calls and international direct dial sold in the UK
Local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call packages, in BT Consumer, BT
Business and BT Ireland
Includes private circuits and partial private circuits revenue in BT Wholesale, and private circuits revenue in BT Retail (including Digital IPLC, Megastream & BT
LAN/SAN extensions) and BT Global Services (including Megastream and Ethernet)
Non-UK revenues from the carriage of traditional and IP traffic across BT’s network where neither the originating nor the terminating network is owned or
controlled by BT (including the pass through of mobile terminating traffic)
UK revenues from the carriage of telecoms traffic across BT’s network where neither the originating nor the terminating network is owned or controlled by BT
(includes the pass through of mobile terminating traffic)
Includes non-UK direct and indirect conveyance revenue, from the carriage of traditional or IP services where either the originating or destination network is
owned or controlled by BT
Direct and indirect conveyance, interconnect circuits, international direct dial and wholesale calls (not sold as part of a managed service)
WLR rentals and connection revenue from external CPs in the UK
Includes revenue from non-UK global products and other network related services
External revenue from BT Enterprises (BT Conferencing, BT Directories, BT Redcare and BT Payphones), other BT Business revenue (mainly dabs.com), BT
Consumer revenue (telephone and equipment sales) and other revenue in BT Ireland
Other wholesale data revenue including MPLS products such as SHDS & IP Clear, Fixed Wholesale Ethernet, Media & Broadcast revenue and revenue from
contracts not deemed managed network solutions
Internal
Retail
Wholesale
Openreach
BT Conferencing revenue from BT Global Services, BT Business ICT & managed networks revenue from BT Global Services and other internal revenue in BT
Enterprises and BT Ireland
Relating primarily to the sale of line cards and access electronic services to Openreach
Primarily rental, connection and migration revenue related to WLR, SMPF and Ethernet supplied to the customer-facing BT lines of business
Glossary
Line of business statistics
Consumer lines
Business/Corporate lines
Call minutes
Consumer ARPU
Active consumer lines
BT Vision installed base
Internal physical lines
External physical lines
Fully unbundled physical lines (MPF)
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Retail, including Northern Ireland and Plusnet
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Business, BT Global Services and BT Wholesale
Includes BT Retail and BT Global Services non geographic and geographic call minutes - local, national and international call minutes, fixed to mobile, 0800,
0870 and 0845
12 month rolling consumer revenue, less mobile POLOs, divided by the number of primary lines
The number of UK consumer lines over which BT is the call provider (including Plusnet and Northern Ireland)
Total number of customers that are registered & enabled on the BT Vision platform to receive video on demand
Lines provided by Openreach to other BT lines of business - including Plusnet and physical lines operated by BT Retail in Northern Ireland (includes analogue
lines and ISDN lines provided over copper (WLR), but excludes non-equivalent traded products and ISDN30)
Lines provided by Openreach to other CPs (includes analogue and ISDN lines provided over copper (WLR), but excludes full LLU and ISDN30)
MPF lines provided by Openreach to other CPs
Broadband statistics
Total broadband base (BT Retail)
BT's total retail broadband base - BT Consumer (including BT Infinity), BT Business, Plusnet, Northern Ireland and broadband lines sold by Global Services
Total BT Wholesale Broadband
External LLU volumes - full loops (MPF)
External LLU volumes - shared loops (SMPF)
Total physical and fibre broadband lines sold by BT Wholesale both internally and externally to CP customers
MPF lines provided by Openreach to other CPs
SMPF lines provided by Openreach to other CPs - includes Generic Ethernet Access (fibre) provided by Openreach to other CPs