Performance Indicators Q4 2012/13
Index
-
Group income statement and free cash flow
-
Revenue analysis
-
Revenue trends
-
Line of business statistics
-
Line of business trends
-
Broadband statistics
-
Broadband trends
-
Costs
-
Glossary
For further information please contact
BT Investor Relations
Phone
+44 (0)20 7356 4909
Email
investorrelations@bt.com
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information, figures or calculations that follow, and shall not be liable in any way for loss
or damage arising out of the use of the information, or any errors or omissions in its content.
Group income statement
£m unless otherwise stated
Revenue1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total
2011/12
Q1
Actual
YoY
Change
%
2012/13
Q1
Actual
2011/12
Q2
Actual
YoY
Change
%
2012/13
Q2
Actual
2011/12
Q3
Actual
YoY
Change
%
2012/13
Q3
Actual
2011/12
Q4
Actual
YoY
Change
%
2012/13
Q4
Actual
2011/12
Full Year
Actual
YoY
Change
%
2012/13
Full Year
Actual
1,905
1,830
1,004
1,255
10
(1,240)
4,764
(9.2)
(3.0)
(8.1)
0.2
60.0
(1.8)
(5.9)
1,730
1,776
923
1,257
16
(1,218)
4,484
2,014
1,853
982
1,280
10
(1,245)
4,894
(12.8)
(3.3)
(12.3)
(0.9)
10.0
(2.4)
(8.6)
1,757
1,791
861
1,269
11
(1,215)
4,474
1,894
1,849
979
1,300
13
(1,261)
4,774
(7.8)
(3.0)
(9.1)
(2.0)
0.0
(4.4)
(5.5)
1,746
1,793
890
1,274
13
(1,206)
4,510
1,996
1,861
958
1,301
17
(1,258)
4,875
(3.2)
0.4
(4.6)
(2.6)
23.5
(3.2)
(1.8)
1,933
1,868
914
1,267
21
(1,218)
4,785
7,809
7,393
3,923
5,136
50
(5,004)
19,307
(8.2)
(2.2)
(8.5)
(1.3)
22.0
(2.9)
(5.5)
7,166
7,228
3,588
5,067
61
(4,857)
18,253
Underlying revenue excluding transit (as reported)
(3.2)
(5.5)
(3.1)
(0.4)
(3.1)
EBITDA1
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
138
446
307
538
7
1,436
(13.8)
6.7
(2.3)
2.8
n/m
1.9
119
476
300
553
15
1,463
159
445
305
567
19
1,495
(18.2)
6.5
(8.2)
2.6
63.2
0.1
130
474
280
582
31
1,497
144
453
303
591
33
1,524
13.2
4.6
(4.6)
(2.0)
30.3
1.6
163
474
289
579
43
1,548
186
486
293
603
41
1,609
15.1
5.1
2.0
(0.5)
19.5
4.0
214
511
299
600
49
1,673
627
1,830
1,208
2,299
100
6,064
(0.2)
5.7
(3.3)
0.7
38.0
1.9
626
1,935
1,168
2,314
138
6,181
Depreciation and amortisation
(739)
(2.2)
(723)
(753)
(4.1)
(722)
(734)
(3.8)
(706)
(746)
(7.2)
(692)
(2,972)
(4.3)
(2,843)
697
6.2
740
742
4.4
775
790
6.6
842
863
13.7
981
3,092
8.0
3,338
(168)
0.6
(169)
(174)
(2.9)
(169)
(166)
0.6
(167)
(173)
(14.5)
(148)
(681)
(4.1)
(653)
7
2
2
4
0
0
0
10
578
570
608
628
675
690
833
2,421
(2)
8
6
(67)
49
(18)
(14)
8
(6)
(26)
50
24
(55)
8
(47)
(14)
48
34
(153)
7
(146)
(173)
197
24
584
552
602
652
628
724
687
2,445
(131)
(2)
22.7%
(138)
81
24.1%
(138)
101
22.7%
(151)
(9)
24.1%
(153)
9
22.7%
(166)
73
24.1%
(184)
88
22.1%
(584)
142
24.1%
Operating profit1
Net finance expense
Share of post tax profits/losses of associates & joint ventures
4
Profit before tax1
533
Specific items
Net interest on pensions
Total specific items
(66)
50
(16)
Reported profit before tax
517
Tax - excluding tax on specific items
Tax on specific items
Tax rate
Net income
EPS1 (p)
Reported EPS (p)
Dividend per share (p)
Average number of shares in issue (m)
8.4
13.0
(129)
(3)
24.1%
6.7
9.1
7.5
(3.7)
20.7
(5.1)
9
11.3
2,694
(224)
31
(193)
2.3
2,501
(606)
196
22.5%
385
17.1
451
495
14.1
565
492
(1.6)
484
631
(6.3)
591
2,003
4.4
2,091
5.2
5.0
7,755
9.6
16.0
5.7
5.8
7,788
5.6
6.4
2.6
7,762
7.1
12.5
15.4
6.0
7.2
3.0
7,839
6.1
6.3
7,766
8.2
(1.6)
6.6
6.2
7,865
6.8
8.1
5.7
7,771
22.1
(7.4)
14.0
8.3
7.5
6.5
7,838
23.7
25.8
8.3
7,763
12.2
3.5
14.5
26.6
26.7
9.5
7,832
1,495
(618)
(131)
(144)
(75)
36
563
108
0
(42)
629
0
629
(43.9)
(38.3)
1,497
(619)
(129)
(181)
(249)
(3)
316
162
0
(90)
388
0
388
1,524
(639)
(200)
(163)
91
21
634
0
0
(48)
586
0
586
48.1
1,548
(586)
(210)
(168)
217
6
807
157
0
(96)
868
0
868
1,609
(685)
(140)
(172)
351
(54)
909
0
0
(53)
856
(2,000)
(1,144)
161.7
1,673
(572)
(140)
(104)
553
(109)
1,301
79
(202)
(147)
1,031
(325)
706
6,064
(2,560)
(685)
(615)
(3)
106
2,307
215
0
(204)
2,318
(2,000)
318
518.6
6,181
(2,438)
(692)
(624)
(81)
(46)
2,300
560
(202)
(366)
2,292
(325)
1,967
8,317
8.7
9,037
7,736
5.2
8,140
9,082
(14.1)
7,797
9,082
(14.1)
7,797
(55)
344
222
350
£m
(116)
(27)
(22)
(104)
134
284
145
304
£m
(46)
166
106
61
164
440
314
364
£m
240
54
2
(37)
183
1,362
800
1,195
£m
(177)
146
96
(48)
6
1,508
896
1,147
Group free cash flow
EBITDA1
Capital expenditure2
Interest
Tax (excluding cash tax benefit of pension deficit payments)
Change in working capital
Other
Normalised free cash flow3
Cash tax benefit of pension deficit payments
Purchases of telecoms licences
Specific items
Reported free cash flow
Gross pension deficit payment
Free cash flow (post gross pension deficit payments)
1,436
(618)
(214)
(136)
(370)
103
201
107
0
(61)
247
0
247
(161.7)
(98.0)
1,463
(661)
(213)
(171)
(602)
60
(124)
162
0
(33)
5
0
5
Net debt
8,585
6.5
9,142
(60)
294
119
177
£m
(255)
(47)
10
32
Operating cash flow by line of business
BT Global Services
BT Retail
BT Wholesale
Openreach
1
7.0
(0.5)
(98.0)
(315)
247
129
209
before specific items
2
before purchases of telecommunications licences
3
before specific items, purchases of telecommunications licences, pension deficit payments and the cash tax benefit of pension deficit payments
0.2
(1.5)
(38.3)
(171)
317
200
246
(8.3)
5.0
27.3
48.1
88
450
251
365
(16.5)
0.0
43.1
20.4
404
494
316
327
(4.8)
1.0
(0.3)
(1.1)
Revenue1 analysis
£m
Q1
2010/11 2
Q3
Q2
Q4
FY
Q1
2011/12
Q3
Q2
Q4
FY
Q1
2012/13
Q3
Q2
Q4
FY
1,303
1,301
3
1,305
1,421
5,330
1,261
1,390
1,267
1,374
5,292
1,149
1,160
1,177
1,296
4,782
143
199
113
183
3
135
197
140
192
531
771
120
199
125
197
123
199
133
196
501
791
119
195
127
197
129
208
146
232
521
832
1,645
1,597
1,637
1,753
6,632
1,580
1,712
1,589
1,703
6,584
1,463
1,484
1,514
1,674
6,135
BT Global Services
BT Retail
BT Wholesale
Openreach
75
324
93
181
673
82
327
82
211
702
80
329
80
211
700
77
331
80
204
692
314
1,311
335
807
2,767
82
337
73
221
713
76
346
75
245
742
75
351
70
250
746
80
366
64
260
770
313
1,400
282
976
2,971
67
373
62
260
762
65
388
55
285
793
76
403
54
298
831
282
1,538
229
1,121
3,170
BT Global Services
BT Retail
109
663
772
102
645
747
102
651
753
102
640
742
415
2,599
3,014
101
623
724
95
614
709
93
631
724
91
617
708
380
2,485
2,865
86
598
684
83
594
677
81
574
655
79
586
665
329
2,352
2,681
BT Global Services
BT Retail
39
40
35
34
148
32
30
30
29
121
29
32
28
25
114
455
494
439
479
460
495
414
448
1,768
1,916
396
428
382
412
372
402
362
391
1,512
1,633
342
371
338
366
337
362
1,357
1,471
BT Global Services
BT Retail
BT Wholesale
68
31
59
158
67
33
84
184
63
30
70
163
61
30
69
160
259
124
282
665
64
29
60
153
62
30
60
152
61
28
60
149
57
28
57
142
244
115
237
596
60
21
58
139
60
22
54
136
53
22
57
132
55
23
52
130
228
88
221
537
BT Global Services
BT Retail
BT Wholesale
216
1,149
59
1,424
209
1,117
84
1,410
200
1,141
70
1,411
197
1,084
69
1,350
822
4,491
282
5,595
197
1,048
60
1,305
187
1,026
60
1,273
184
1,031
60
1,275
177
1,007
57
1,241
745
4,112
237
5,094
175
961
58
1,194
175
956
54
1,185
162
934
57
1,153
159
946
52
1,157
671
3,797
221
4,689
BT Global Services
BT Wholesale
179
230
409
165
233
398
158
226
384
121
206
327
623
895
1,518
115
187
302
111
165
276
110
162
272
121
157
278
457
671
1,128
111
119
230
105
86
191
105
95
200
104
94
198
425
394
819
BT Global Services
BT Wholesale
Openreach
52
156
162
370
47
140
172
359
49
161
177
387
58
152
186
396
206
609
697
1,512
56
163
161
380
51
154
159
364
53
157
161
371
49
146
166
361
209
620
647
1,476
55
162
155
372
53
154
155
362
54
163
162
379
70
161
154
385
232
640
626
1,498
BT Global Services
BT Retail
BT Wholesale
186
211
77
474
188
232
85
505
186
235
87
508
204
242
81
527
764
920
330
2,014
194
203
77
474
199
232
86
517
205
217
86
508
195
217
93
505
793
869
342
2,004
173
193
81
447
190
200
67
457
183
208
67
458
228
215
76
519
774
816
291
1,881
BT Global Services
BT Retail
BT Wholesale
Openreach
417
211
463
162
1,253
400
232
458
172
1,262
393
235
474
177
1,279
383
242
439
186
1,250
1,593
920
1,834
697
5,044
365
203
427
161
1,156
361
232
405
159
1,157
368
217
405
161
1,151
365
217
396
166
1,144
1,459
869
1,633
647
4,608
339
193
362
155
1,049
348
200
307
155
1,010
342
208
325
162
1,037
402
215
331
154
1,102
1,431
816
1,325
626
4,198
BT Retail
BT Wholesale
Openreach
84
243
857
1,184
130
244
852
1,226
114
248
852
1,214
119
244
865
1,228
447
979
3,426
4,852
122
245
873
1,240
124
245
876
1,245
127
245
889
1,261
138
245
875
1,258
511
980
3,513
5,004
130
246
842
1,218
134
245
836
1,215
134
245
827
1,206
158
245
815
1,218
556
981
3,320
4,857
2,011
1,911
1,057
1,200
11
(1,184)
5,006
1,992
1,919
1,051
1,235
6
(1,226)
4,977
1,978
1,954
1,069
1,240
11
(1,214)
5,038
2,078
1,916
1,024
1,255
10
(1,228)
5,055
8,059
7,700
4,201
4,930
38
(4,852)
20,076
1,905
1,830
1,004
1,255
10
(1,240)
4,764
2,014
1,853
982
1,280
10
(1,245)
4,894
1,894
1,849
979
1,300
13
(1,261)
4,774
1,996
1,861
958
1,301
17
(1,258)
4,875
7,809
7,393
3,923
5,136
50
(5,004)
19,307
1,730
1,776
923
1,257
16
(1,218)
4,484
1,757
1,791
861
1,269
11
(1,215)
4,474
1,746
1,793
890
1,274
13
(1,206)
4,510
1,933
1,868
914
1,267
21
(1,218)
4,785
7,166
7,228
3,588
5,067
61
(4,857)
18,253
BT Global Services
BT Retail
BT Wholesale
Total ICT & Managed Networks
Broadband (incl. LLU) and Convergence
4
74
374
58
278
784
4
Lines
Calls
4
340
372
4
Private Circuits
Total
Total Calls and Lines
Transit
Conveyance, interconnect circuits, WLR, global carrier
and other wholesale
Other
Total
Total Other
Internal revenue
Total internal revenue
3
Total line of business revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Total group revenue
1
before specific items
2
restated for the impact of customer account moves between BT Retail, BT Wholesale, BT Global Services and Openreach effective from 1 April 2011, which have no impact on group results
3
Q2 2010/11 revenue reflects the transfer of certain external customer relationships in the business and corporate markets from BT Retail to BT Global Services
4
Q1 & Q2 2012/13 restated as from 1 April 2012, some revenue previously treated as Retail call revenue has been correctly classified as Retail broadband revenue
Revenue trends
YoY change
Q1
2011/12
Q3
Q2
Q4
FY
Q1
Q2
2012/13
Q3
Q4
FY
BT Global Services
BT Retail
BT Wholesale
(3.2)%
(16.1)%
0.0%
(4.0)%
6.8%
10.6%
7.7%
7.2%
(2.9)%
(8.9)%
1.0%
(2.9)%
(3.3)%
(5.0)%
2.1%
(2.9)%
(0.7)%
(5.6)%
2.6%
(0.7)%
(8.9)%
(0.8)%
(2.0)%
(7.4)%
(16.5)%
1.6%
0.0%
(13.3)%
(7.1)%
4.9%
4.5%
(4.7)%
(5.7)%
9.8%
18.4%
(1.7)%
(9.6)%
4.0%
5.2%
(6.8)%
BT Global Services
BT Retail
BT Wholesale
Openreach
9.3%
4.0%
(21.5)%
22.1%
5.9%
(7.3)%
5.8%
(8.5)%
16.1%
5.7%
(6.3)%
6.7%
(12.5)%
18.5%
6.6%
3.9%
10.6%
(20.0)%
27.5%
11.3%
(0.3)%
6.8%
(15.8)%
20.9%
7.4%
(18.3)%
10.7%
(15.1)%
17.6%
6.9%
(2.6)%
8.1%
(22.7)%
13.5%
5.7%
(13.3)%
10.5%
(21.4)%
14.0%
6.3%
(5.0)%
10.1%
(15.6)%
14.6%
7.9%
(9.9)%
9.9%
(18.8)%
14.9%
6.7%
BT Global Services
BT Retail
(7.3)%
(6.0)%
(6.2)%
(6.9)%
(4.8)%
(5.1)%
(8.8)%
(3.1)%
(3.9)%
(10.8)%
(3.6)%
(4.6)%
(8.4)%
(4.4)%
(4.9)%
(14.9)%
(4.0)%
(5.5)%
(12.6)%
(3.3)%
(4.5)%
(12.9)%
(9.0)%
(9.5)%
(13.2)%
(5.0)%
(6.1)%
(13.4)%
(5.4)%
(6.4)%
BT Global Services
BT Retail
(17.9)%
(13.0)%
(13.4)%
(25.0)%
(13.0)%
(14.0)%
(14.3)%
(19.1)%
(18.8)%
(14.7)%
(12.6)%
(12.7)%
(18.2)%
(14.5)%
(14.8)%
(9.4)%
(13.6)%
(13.3)%
6.7%
(11.0)%
(9.7)%
(6.7)%
(9.1)%
(9.0)%
(13.8)%
(6.9)%
(7.4)%
(5.8)%
(10.3)%
(9.9)%
BT Global Services
BT Retail
BT Wholesale
(5.9)%
(6.5)%
1.7%
(3.2)%
(7.5)%
(9.1)%
(28.6)%
(17.4)%
(3.2)%
(6.7)%
(14.3)%
(8.6)%
(6.6)%
(6.7)%
(17.4)%
(11.3)%
(5.8)%
(7.3)%
(16.0)%
(10.4)%
(6.3)%
(27.6)%
(3.3)%
(9.2)%
(3.2)%
(26.7)%
(10.0)%
(10.5)%
(13.1)%
(21.4)%
(5.0)%
(11.4)%
(3.5)%
(17.9)%
(8.8)%
(8.5)%
(6.6)%
(23.5)%
(6.8)%
(9.9)%
BT Global Services
BT Retail
BT Wholesale
(8.8)%
(8.8)%
1.7%
(8.4)%
(10.5)%
(8.1)%
(28.6)%
(9.7)%
(8.0)%
(9.6)%
(14.3)%
(9.6)%
(10.2)%
(7.1)%
(17.4)%
(8.1)%
(9.4)%
(8.4)%
(16.0)%
(9.0)%
(11.2)%
(8.3)%
(3.3)%
(8.5)%
(6.4)%
(6.8)%
(10.0)%
(6.9)%
(12.0)%
(9.4)%
(5.0)%
(9.6)%
(10.2)%
(6.1)%
(8.8)%
(6.8)%
(9.9)%
(7.7)%
(6.8)%
(8.0)%
BT Global Services
BT Wholesale
(35.8)%
(18.7)%
(26.2)%
(32.7)%
(29.2)%
(30.7)%
(30.4)%
(28.3)%
(29.2)%
0.0%
(23.8)%
(15.0)%
(26.6)%
(25.0)%
(25.7)%
(3.5)%
(36.4)%
(23.8)%
(5.4)%
(47.9)%
(30.8)%
(4.5)%
(41.4)%
(26.5)%
(14.0)%
(40.1)%
(28.8)%
(7.0)%
(41.3)%
(27.4)%
BT Global Services
BT Wholesale
Openreach
7.7%
4.5%
(0.6)%
2.7%
8.5%
10.0%
(7.6)%
1.4%
8.2%
(2.5)%
(9.0)%
(4.1)%
(15.5)%
(3.9)%
(10.8)%
(8.8)%
1.5%
1.8%
(7.2)%
(2.4)%
(1.8)%
(0.6)%
(3.7)%
(2.1)%
3.9%
0.0%
(2.5)%
(0.5)%
1.9%
3.8%
0.6%
2.2%
42.9%
10.3%
(7.2)%
6.6%
11.0%
3.2%
(3.2)%
1.5%
BT Global Services
BT Retail
BT Wholesale
4.3%
(3.8)%
0.0%
0.0%
5.9%
0.0%
1.2%
2.4%
10.2%
(7.7)%
(1.1)%
0.0%
(4.4)%
(10.3)%
14.8%
(4.2)%
3.8%
(5.5)%
3.6%
(0.5)%
(10.8)%
(4.9)%
5.2%
(5.7)%
(4.5)%
(13.8)%
(22.1)%
(11.6)%
(10.7)%
(4.1)%
(22.1)%
(9.8)%
16.9%
(0.9)%
(18.3)%
2.8%
(2.4)%
(6.1)%
(14.9)%
(6.1)%
BT Global Services
BT Retail
BT Wholesale
Openreach
(12.5)%
(3.8)%
(7.8)%
(0.6)%
(7.7)%
(9.8)%
0.0%
(11.6)%
(7.6)%
(8.3)%
(6.4)%
(7.7)%
(14.6)%
(9.0)%
(10.0)%
(4.7)%
(10.3)%
(9.8)%
(10.8)%
(8.5)%
(8.4)%
(5.5)%
(11.0)%
(7.2)%
(8.6)%
(7.1)%
(4.9)%
(15.2)%
(3.7)%
(9.3)%
(3.6)%
(13.8)%
(24.2)%
(2.5)%
(12.7)%
(7.1)%
(4.1)%
(19.8)%
0.6%
(9.9)%
10.1%
(0.9)%
(16.4)%
(7.2)%
(3.7)%
(1.9)%
(6.1)%
(18.9)%
(3.2)%
(8.9)%
BT Retail
BT Wholesale
Openreach
45.2%
0.8%
1.9%
4.7%
(4.6)%
0.4%
2.8%
1.5%
11.4%
(1.2)%
4.3%
3.9%
16.0%
0.4%
1.2%
2.4%
14.3%
0.1%
2.5%
3.1%
6.6%
0.4%
(3.6)%
(1.8)%
8.1%
0.0%
(4.6)%
(2.4)%
5.5%
0.0%
(7.0)%
(4.4)%
14.5%
0.0%
(6.9)%
(3.2)%
8.8%
0.1%
(5.5)%
(2.9)%
BT Global Services
BT Retail
BT Wholesale
Openreach
(5.3)%
(4.2)%
(5.0)%
4.6%
(4.8)%
1.1%
(3.4)%
(6.6)%
3.6%
(1.7)%
(4.2)%
(5.4)%
(8.4)%
4.8%
(5.2)%
(3.9)%
(2.9)%
(6.4)%
3.7%
(3.6)%
(3.1)%
(4.0)%
(6.6)%
4.2%
(3.8)%
(9.2)%
(3.0)%
(8.1)%
0.2%
(5.9)%
(12.8)%
(3.3)%
(12.3)%
(0.9)%
(8.6)%
(7.8)%
(3.0)%
(9.1)%
(2.0)%
(5.5)%
(3.2)%
0.4%
(4.6)%
(2.6)%
(1.8)%
(8.2)%
(2.2)%
(8.5)%
(1.3)%
(5.5)%
Total ICT & Managed Networks
Broadband (incl. LLU) and Convergence
Lines
Calls
Private Circuits
Total
Total Calls and Lines
Transit
Conveyance, interconnect circuits, WLR, global carrier
and other wholesale
Other
Total
Total Other
Internal revenue
Total internal revenue
Total line of business revenue
Total group revenue
Line of business statistics
2010/11
Q3
Q4
FY
Q1
2011/12
Q3
Q2
Q4
FY
Q1
2012/13
Q3
Q1
Q2
Q2
Q4
FY
Consumer
12,701
12,327
12,041
11,802
11,563
11,323
11,138
10,919
10,717
10,534
10,361
10,207
Business/Corporate
5,294
17,995
5,172
17,499
5,032
17,073
4,917
16,719
4,827
16,390
4,722
16,045
4,636
15,774
4,551
15,470
4,437
15,154
4,340
14,874
4,262
14,623
4,165
14,372
2,165
1,675
1,878
1,584
1,433
1,638
2,028
1,134
1,264
1,921
1,954
Group
Lines sold through BT lines of business ('000)
Total
Global Services
Order intake (£m)
1,552
1
7,270
6,683
6,273
Retail
Business unit revenue2 (£m)
Consumer
998
979
1,009
966
3,952
939
939
945
944
3,767
919
907
913
940
3,679
Business
575
598
601
608
2,382
570
565
564
571
2,270
536
547
545
569
2,197
Enterprises
162
180
177
180
699
160
178
175
180
693
165
175
174
182
696
Ireland
180
183
183
180
726
177
187
182
187
733
178
179
185
198
740
Total
(4)
1,911
(21)
1,919
(16)
1,954
(18)
1,916
(59)
7,700
(16)
1,830
(16)
1,853
(17)
1,849
(21)
1,861
(70)
7,393
(22)
1,776
(17)
1,791
(24)
1,793
(21)
1,868
(84)
7,228
Call minutes (bn)
10.95
10.77
11.16
10.60
43.48
9.77
9.72
9.63
9.69
38.81
9.07
8.84
8.78
8.71
35.40
314
317
322
326
330
335
337
343
350
355
359
365
11,291
11,068
10,923
10,799
10,671
10,550
10,457
10,321
10,184
10,053
9,931
9,824
481
505
545
575
598
639
679
707
728
749
770
810
14
24
40
30
23
41
39
28
21
21
21
40
Internal physical lines ('000)
16,352
15,922
15,560
15,320
14,973
14,661
14,425
14,125
13,864
13,626
13,402
13,212
External physical lines ('000)
4,985
5,057
5,177
5,189
5,237
5,258
5,172
5,155
5,156
5,094
5,091
5,052
Fully unbundled physical lines (MPF) ('000)
3,387
3,728
4,012
4,266
4,583
4,885
5,240
5,631
5,848
6,110
6,384
6,702
24,724
24,707
24,750
24,776
24,793
24,804
24,838
24,912
24,868
24,830
24,878
24,966
-41
-17
43
26
18
11
34
74
-44
-38
48
88
Other (incl. eliminations)
Consumer ARPU (£)
Active consumer lines3 ('000)
BT TV installed base ('000)
Net adds in quarter ('000)
Openreach
Total physical lines ('000)
Net adds in quarter ('000)
1
4
this figure would be c.£120m lower adjusting for the regulated reductions in German MTRs from 1 Dec 2010
revenue in 2010/11 and 2011/12 adjusted to reflect the impact of changes in the internal trading model effective from 1 April 2012, which have no impact on total BT Retail or group results
3
restated in Q1 2012/13 to include active consumer lines in
4
MPF base reduced by c.9k in Q2 2010/11 to correct systems issue
2
Line of business trends
Q1
Q2
2011/12
Q3
Q4
FY
Q1
Q2
2012/13
Q3
Q4
FY
YoY change
Group
Lines sold through BT lines of business
Consumer
(9.0)%
(8.1)%
(7.5)%
(7.5)%
(7.3)%
(7.0)%
(7.0)%
(6.5)%
Consumer - quarter on quarter movement
(2.0)%
(2.1)%
(1.6)%
(2.0)%
(1.8)%
(1.7)%
(1.6)%
(1.5)%
Business/Corporate
(8.8)%
(8.7)%
(7.9)%
(7.4)%
(8.1)%
(8.1)%
(8.1)%
(8.5)%
Business/Corporate - quarter on quarter movement
(1.8)%
(2.2)%
(1.8)%
(1.8)%
(2.5)%
(2.2)%
(1.8)%
(2.3)%
Total
(8.9)%
(8.3)%
(7.6)%
(7.5)%
(7.5)%
(7.3)%
(7.3)%
(7.1)%
2.1%
(33.8)%
(2.2)%
8.0%
(8.1)%
(28.4)%
(11.8)%
17.3%
(3.6)%
(6.1)%
Consumer
(5.9)%
(4.1)%
(6.3)%
(2.3)%
(4.7)%
(2.1)%
(3.4)%
(3.4)%
(0.4)%
(2.3)%
Business
(0.9)%
(5.5)%
(6.2)%
(6.1)%
(4.7)%
(6.0)%
(3.2)%
(3.4)%
(0.4)%
(3.2)%
Enterprises
(1.2)%
(1.1)%
(1.1)%
0.0%
(0.9)%
3.1%
(1.7)%
(0.6)%
1.1%
0.4%
Ireland
(1.7)%
2.2%
(0.5)%
3.9%
1.0%
0.6%
(4.3)%
1.6%
5.9%
1.0%
(4.2)%
(3.4)%
(5.4)%
(2.9)%
(4.0)%
(3.0)%
(3.3)%
(3.0)%
0.4%
(2.2)%
Call minutes (bn)
(10.8)%
(9.7)%
(13.7)%
(8.6)%
(10.7)%
(7.2)%
(9.1)%
(8.8)%
(10.1)%
(8.8)%
Consumer ARPU
5.1%
5.7%
4.7%
5.2%
6.1%
6.0%
6.5%
6.4%
Active consumer lines
(5.5)%
(4.7)%
(4.3)%
(4.4)%
(4.6)%
(4.7)%
(5.0)%
(4.8)%
Quarter on quarter movement
(1.2)%
(1.1)%
(0.9)%
(1.3)%
(1.3)%
(1.3)%
(1.2)%
(1.1)%
BT TV installed base
24.3%
26.5%
24.6%
23.0%
21.7%
17.2%
13.4%
14.6%
(8.4)%
(7.9)%
(7.3)%
(7.8)%
(7.4)%
(7.1)%
(7.1)%
(6.5)%
5.1%
4.0%
(0.1)%
(0.6)%
(1.6)%
(3.1)%
(1.6)%
(2.0)%
35.3%
31.0%
30.6%
32.0%
27.6%
25.1%
21.8%
19.0%
Total physical lines
0.3%
0.4%
0.4%
0.5%
0.3%
0.1%
0.2%
0.2%
Quarter on quarter movement
0.1%
0.0%
0.1%
0.3%
(0.2)%
(0.2)%
0.2%
0.4%
Global Services
Order intake
Retail
Business unit revenue
Other (incl. eliminations)
Total
Openreach
Internal physical lines
External physical lines
Fully unbundled physical lines (MPF)
2010/11
Broadband statistics
Q1
Q2
2011/12
Q3
Q4
Q1
Q2
2012/13
Q3
Q4
Q1
Q2
Q3
Q4
000s
Retail
Total Broadband
5,227
5,342
5,529
5,691
5,832
5,998
6,144
6,280
6,365
6,446
6,569
6,704
96
114
188
162
141
166
146
136
85
81
122
136
40%
35%
45%
35%
53%
36%
65%
36%
56%
37%
64%
37%
56%
37%
45%
37%
54%
38%
54%
38%
50%
38%
48%
38%
8,013
7,971
7,980
8,112
8,391
8,510
8,551
8,543
8,577
8,591
8,653
8,770
Net adds in quarter
(45)
(41)
9
132
279
119
41
(8)
34
14
62
117
External Wholesale
2,785
(141)
2,629
(156)
2,451
(179)
2,421
(30)
2,559
138
2,512
(47)
2,407
(105)
2,263
(144)
2,212
(51)
2,144
(67)
2,084
(60)
2,066
(19)
3,387
3,728
1
4,012
4,266
4,583
4,885
5,240
5,631
5,848
6,110
6,384
6,702
3,519
3,414
1
3,477
3,342
2,996
2,836
2,700
2,622
2,528
2,401
2,308
2,158
6,906
286
7,143
294
7,490
347
7,608
118
7,579
(29)
7,722
142
7,941
219
8,253
312
8,376
123
8,511
135
8,693
182
8,859
167
14,918
15,114
15,469
15,720
15,969
16,232
16,491
16,795
16,952
17,102
17,345
17,629
356
251
250
261
260
304
157
150
243
284
Net adds in quarter
Retail share of DSL, LLU + fibre net adds
Retail share of DSL, LLU + fibre installed base
1
Wholesale
Total BT Wholesale Broadband
Net adds in quarter
Openreach
External LLU Volumes
Full loops (MPF)
Shared loops (SMPF) + external fibre on WLR lines
Total
Net adds in quarter
2
1
Group
Total DSL, LLU + fibre
Net adds in quarter
1
2
241
253
1
As reported in Q2 2010/11, LLU base adjusted to correct a systems issue. Q2 2010/11 MPF base reduced by c.9k and SMPF base reduced by c.48k. Net adds in Q2 2010/11 shown before the adjustments to the base
Restated from Q4 2010/11 to rectify data inconsistency. No change to absolute Retail numbers
2011/12
Broadband trends
Q1
Q2
2012/13
Q3
Q4
Q1
Q2
Q3
Q4
YoY change
Retail
Total Broadband
11.6%
12.3%
11.1%
10.3%
9.1%
7.5%
6.9%
6.8%
Net adds in quarter
46.8%
45.4%
(22.2)%
(15.9)%
(39.5)%
(51.0)%
(16.2)%
(0.4)%
4.7%
6.8%
7.2%
5.3%
2.2%
0.9%
1.2%
2.7%
(8.1)%
(4.5)%
(1.8)%
(6.5)%
(13.6)%
(14.6)%
(13.4)%
(8.7)%
35.3%
31.0%
30.6%
32.0%
27.6%
25.1%
21.8%
19.0%
(14.9)%
9.7%
(16.9)%
8.1%
(22.3)%
6.0%
(21.5)%
8.5%
(15.6)%
10.5%
(15.4)%
10.2%
(14.5)%
9.5%
(17.7)%
7.3%
Total DSL, LLU + fibre
7.0%
7.4%
6.6%
6.8%
6.2%
5.4%
5.2%
5.0%
Net adds in quarter
3.6%
3.4%
(27.0)%
21.4%
(37.1)%
(42.8)%
(6.2)%
(6.7)%
Wholesale
Total Wholesale Broadband
External Wholesale
Openreach
External LLU Volumes
Full loops (MPF)
Shared loops (SMPF) + external fibre on WLR lines
Total
Group
Costs
£m
Q1
Q2
Direct labour costs before leaver costs1
Indirect labour costs
Leaver costs
Gross labour costs
Capitalised labour
Net labour costs
1,265
229
10
1,504
(231)
1,273
1,224
253
14
1,491
(272)
1,219
Payments to telecommunications operators
Property and energy costs
Network operating and IT costs
Other costs1
Operating costs before depreciation and specific items
961
287
178
996
3,695
Depreciation and amortisation
Total operating costs before specific items
Specific items
Total operating costs
2010/11
Q3
Q4
FY
Q1
Q2
1,224
235
12
1,471
(268)
1,203
1,205
241
21
1,467
(276)
1,191
4,918
958
57
5,933
(1,047)
4,886
1,187
242
28
1,457
(241)
1,216
1,213
232
29
1,474
(242)
1,232
970
278
185
954
3,606
937
294
187
1,036
3,657
872
290
156
1,096
3,605
3,740
1,149
706
4,082
14,563
825
273
170
942
3,426
729
4,424
51
4,475
737
4,343
71
4,414
751
4,408
105
4,513
762
4,367
102
4,469
2,979
17,542
329
17,871
Platform/Network2
Line of Business2
Access
Regulatory & compliance
Support functions
Total
230
119
136
36
2
523
274
136
151
39
8
608
322
152
159
32
15
680
319
192
145
59
64
779
Capital expenditure by line of business
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Total
103
85
67
236
32
523
124
99
79
262
44
608
128
115
91
295
51
680
143
135
92
294
115
779
2011/12
Q3
Q4
FY
Q1
Q2
1,191
230
11
1,432
(247)
1,185
1,197
210
29
1,436
(257)
1,179
4,788
914
97
5,799
(987)
4,812
1,183
221
23
1,427
(237)
1,190
1,173
214
16
1,403
(243)
1,160
786
270
163
1,047
3,498
800
270
144
944
3,343
742
253
153
1,036
3,363
3,153
1,066
630
3,969
13,630
697
261
156
805
3,109
739
4,165
66
4,231
753
4,251
(362)
3,889
734
4,077
26
4,103
746
4,109
14
4,123
2,972
16,602
(256)
16,346
1,145
599
591
166
89
2,590
266
125
148
31
12
582
310
161
140
31
10
652
341
150
135
30
9
665
350
169
134
29
13
695
498
434
329
1,087
242
2,590
117
94
74
253
44
582
155
109
89
251
48
652
139
108
82
292
44
665
149
123
91
279
53
695
2012/13
Q3
Q4
FY
1,156
205
12
1,373
(241)
1,132
1,177
205
7
1,389
(245)
1,144
4,689
845
58
5,592
(966)
4,626
653
259
156
835
3,063
651
253
137
896
3,069
676
249
138
1,016
3,223
2,677
1,022
587
3,552
12,464
723
3,832
9
3,841
722
3,785
50
3,835
706
3,775
(87)
3,688
692
3,915
151
4,066
2,843
15,307
123
15,430
1,267
605
557
121
44
2,594
310
143
125
30
14
622
265
158
132
30
11
596
248
141
146
31
6
572
277
181
135
32
23
648
1,100
623
538
123
54
2,438
560
434
336
1,075
189
2,594
128
95
72
286
41
622
125
99
57
278
37
596
121
86
52
287
26
572
150
95
52
293
58
648
524
375
233
1,144
162
2,438
Operating costs
Capital expenditure
1
From 2011/12 certain labour-related costs, previously treated as Other costs, have been classified within direct labour costs. Figures in 2010/11 are shown on a consistent basis with the revised classification.
2
Q1, Q2 and Q3 2011/12 adjusted to ensure consistency with 2010/11 figures
Glossary
Revenue analysis
ICT & Managed Networks
Global Services
Retail
Wholesale
Broadband (incl. LLU) and Convergence
Global Services
Retail
Wholesale
Openreach
Lines
Global Services
Retail
Calls
Global Services
Retail
Private Circuits
Transit
Global Services
Wholesale
Conveyance, interconnect circuits, WLR, global carrier and other
wholesale
Global Services
Wholesale
Openreach
Other
Global Services
Retail
Wholesale
Networked IT services and MPLS revenue from major UK, European and multinational corporations and the public sector
Networked IT services sold by BT Business and BT Ireland to SMEs and corporates
Managed network services, white label managed services and wholesale calls sold to external communications providers (CPs) in the UK. Includes managed
broadband network service contracts
UK broadband and global mobility revenues - includes revenue from products and services such as Field Force Automation and Supply Chain Solutions, Mobile
Xpress, and GSM and Managed Mobile
BT Consumer, BT Business and Plusnet broadband revenue, BT Infinity, BT Vision and mobility (including wi-fi) revenue
IPStream Connect and Wholesale Broadband Connect revenue from sales to external CP customers including that not deemed managed network solutions.
Excludes managed broadband network service contracts
External SMPF and MPF connection and rental revenue, external Ethernet revenue and co-location connection and rental revenue
Rentals and connection revenue for both analogue and digital lines sold in the UK
Rentals, connection and calling features revenue for both analogue and digital lines sold by BT Consumer, BT Business and BT Ireland
Predominantly fixed to mobile, local and national geographic calls and international direct dial sold in the UK
Local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call packages, in BT Consumer, BT
Business and BT Ireland
Includes private circuits and partial private circuits revenue in BT Wholesale, and private circuits revenue in BT Retail (including Digital IPLC, Megastream & BT
LAN/SAN extensions) and BT Global Services (including Megastream and Ethernet)
Non-UK revenues from the carriage of traditional and IP traffic across BT’s network where neither the originating nor the terminating network is owned or controlled
by BT (including the pass through of mobile terminating traffic)
UK revenues from the carriage of telecoms traffic across BT’s network where neither the originating nor the terminating network is owned or controlled by BT
(includes the pass through of mobile terminating traffic)
Includes non-UK direct and indirect conveyance revenue, from the carriage of traditional or IP services where either the originating or destination network is owned
or controlled by BT
Direct and indirect conveyance, interconnect circuits, international direct dial and wholesale calls (not sold as part of a managed service)
WLR rentals and connection revenue from external CPs in the UK
Includes revenue from non-UK global products and other network related services
External revenue from BT Enterprises (BT Conferencing, BT Directories, BT Redcare and BT Payphones), other BT Business revenue (mainly dabs.com), BT
Consumer revenue (telephone and equipment sales) and other revenue in BT Ireland
Other wholesale data revenue including MPLS products such as SHDS & IP Clear, Fixed Wholesale Ethernet, Media & Broadcast revenue and revenue from
contracts not deemed managed network solutions
Internal
Retail
Wholesale
Openreach
BT Conferencing revenue from BT Global Services, BT Business ICT & managed networks revenue from BT Global Services and other internal revenue in BT
Enterprises and BT Ireland
Relating primarily to the sale of line cards and access electronic services to Openreach
Primarily rental, connection and migration revenue related to WLR, SMPF and Ethernet supplied to the customer-facing BT lines of business
Glossary
Line of business statistics
Consumer lines
Business/Corporate lines
Call minutes
Consumer ARPU
Active consumer lines
BT Vision installed base
Internal physical lines
External physical lines
Fully unbundled physical lines (MPF)
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Retail, including Northern Ireland and Plusnet
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Business, BT Global Services and BT Wholesale
Includes BT Retail and BT Global Services non geographic and geographic call minutes - local, national and international call minutes, fixed to mobile, 0800, 0870
and 0845
12 month rolling consumer revenue, less mobile POLOs, divided by the number of primary lines
The number of UK consumer lines over which BT is the call provider (including Plusnet and Northern Ireland)
Total number of customers, with either a BT Vision or a YouView box, that are registered & enabled on the BT Vision platform to receive video on demand
Lines provided by Openreach to other BT lines of business - including Plusnet and physical lines operated by BT Retail in Northern Ireland (includes analogue
lines and ISDN lines provided over copper (WLR), but excludes non-equivalent traded products and ISDN30)
Lines provided by Openreach to other CPs (includes analogue and ISDN lines provided over copper (WLR), but excludes full LLU and ISDN30)
MPF lines provided by Openreach to other CPs
Broadband statistics
Total broadband base (BT Retail)
Total BT Wholesale Broadband
External LLU volumes: full loops (MPF)
External LLU volumes: shared loops (SMPF) + external fibre on WLR lines
BT's total retail broadband base - BT Consumer (including BT Infinity), BT Business, Plusnet, Northern Ireland and broadband lines sold by Global Services
Total physical and fibre broadband lines sold by BT Wholesale both internally and externally to CP customers
MPF lines provided by Openreach to other CPs
SMPF lines provided by Openreach to other CPs - includes Generic Ethernet Access (fibre) provided by Openreach to other CPs on WLR lines