Key Performance Indicators - 7 year view Published 5 May 2016 Sheet 1 Sheet 2 7 year Income statement & free cash flow Income statement & free cash flow by quarter. Q1 2011/12 to Q4 2015/16 For further information please contact: BT Investor Relations Phone +44 (0)20 7356 4909 Email ir@bt.com Web www.bt.com/ir While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information, figures or calculations that follow and shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content. 2009/10 Full Year 1. Group income statement 2010/11 Full Year 2011/12 Full Year 2012/13 Full Year 2013/14 Full Year 2014/15 Full Year 2015/16 Full Year 8,042 3,294 3,925 7,392 3,220 3,846 7,269 3,213 4,019 6,779 3,145 4,285 2,608 5,115 54 (3,896) 18,339 869 2,422 5,061 82 (3,779) 18,287 697 2,157 5,011 73 (3,599) 17,851 555 6,530 3,130 4,598 1,055 2,086 5,100 73 (3,663) 18,909 419 £m unless otherwise stated 1 Revenue BT Global Services BT Business BT Consumer EE BT Wholesale Openreach Other Eliminations Total - of which transit Underlying revenue2 excl. transit (YoY % change) 21,011 1,800 20,174 1,559 2,943 5,187 18 (4,012) 19,397 1,173 -2.9% -3.0% -1.9% -3.1% 0.5% -0.4% 2.0% 948 939 882 950 940 968 1,041 1,002 833 1,047 1,041 1,031 620 2,642 23 6,143 614 2,601 25 6,116 561 2,600 (9) 6,271 1,048 1,076 1,037 261 542 2,664 (48) 6,580 1 EBITDA BT Global Services BT Business BT Consumer EE BT Wholesale Openreach Other Total Depreciation and amortisation 1 Operating profit1 Net finance expense1 Share of post tax profits/losses of associates & joint ventures Profit before tax 1 1 5,622 5,858 667 2,618 (20) 6,034 (3,039) (2,979) (2,972) (2,843) (2,695) (2,538) (2,630) 2,583 2,879 3,062 3,300 3,421 3,733 3,950 (890) (845) (681) (653) (591) (560) (483) 25 21 10 9 (3) (1) 6 1,718 2,055 2,391 2,656 2,827 3,172 3,473 Specific items Net interest on pensions Total specific items (449) (236) (685) (287) (417) (704) (173) (98) (271) (224) (117) (341) (280) (235) (515) (235) (292) (527) (223) (221) (444) Reported profit before tax 1,033 1,351 2,120 2,315 2,312 2,645 3,029 Tax - excluding tax on specific items Tax on specific items Tax rate (393) 408 22.9% (445) 327 21.7% (576) 212 24.1% (597) 230 22.5% (613) 319 21.7% (631) 121 19.9% (607) 166 17.5% Net income 1,048 1,233 1,756 1,948 2,018 2,135 2,588 17.1 13.5 6.9 7,740 20.7 15.9 7.4 7,750 23.4 22.6 8.3 7,763 26.3 24.8 9.5 7,832 28.2 25.7 10.9 7,857 31.5 26.5 12.4 8,056 33.2 29.9 14.0 8,619 5,622 (2,480) (951) 60 (219) 2,032 74 0 (173) 1,933 (525) 1,408 5,858 (2,630) (944) (356) 148 2,076 147 0 (212) 2,011 (1,030) 981 6,034 (2,560) (685) (615) 133 2,307 215 0 (204) 2,318 (2,000) 318 6,143 (2,438) (692) (624) (89) 2,300 560 (202) (366) 2,292 (325) 1,967 6,116 (2,346) (608) (424) (288) 2,450 77 0 (356) 2,171 (325) 1,846 6,271 (2,411) (573) (415) (42) 2,830 106 0 (154) 2,782 (876) 1,906 6,580 (2,459) (541) (459) (23) 3,098 203 0 (232) 3,069 (880) 2,189 9,283 8,816 9,082 7,797 7,028 5,119 9,845 1 EPS (p) Reported EPS (p) Dividend per share (p) Average number of shares in issue (m) Group free cash flow EBITDA1 Capital expenditure3 Interest Tax (excluding cash tax benefit of pension deficit payments) Change in working capital & other Normalised free cash flow4 Cash tax benefit of pension deficit payments Purchases of telecoms licences Specific items Reported free cash flow Gross pension deficit payment Free cash flow (post pension deficit payments) Net debt 1 before specific items 2 excludes specific items, foreign exchange movements and the effect of acquisitions and disposals 3 before purchases of telecommunications licences 4 before specific items, purchases of telecommunications licences, pension deficit payments and the cash tax benefit of pension deficit payments 2. Group income statement by quarter 2011/12 Q1 2011/12 Q2 2011/12 Q3 2011/12 Q4 2011/12 Full Year 2012/13 Q1 2012/13 Q2 2012/13 Q3 2012/13 Q4 2012/13 Full Year 2013/14 Q1 2013/14 Q2 2013/14 Q3 2013/14 Q4 2013/14 Full Year 2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4 2014/15 Full Year 2015/16 Q1 2015/16 Q2 2015/16 Q3 2015/16 Q4 2015/16 Full Year 1,955 814 979 2,076 828 981 1,955 819 985 2,056 833 980 8,042 3,294 3,925 1,791 775 959 1,809 797 952 1,799 802 953 1,993 846 982 7,392 3,220 3,846 1,752 785 950 1,743 799 987 1,847 808 1,014 1,927 821 1,068 7,269 3,213 4,019 1,647 762 1,046 1,649 789 1,056 1,694 789 1,083 1,789 805 1,100 6,779 3,145 4,285 1,543 749 1,074 1,559 781 1,127 1,675 779 1,205 759 1,269 4 (992) 4,788 312 737 1,294 3 (1,002) 4,917 287 734 1,313 4 (1,014) 4,796 284 713 1,311 7 (1,004) 4,896 290 2,943 5,187 18 (4,012) 19,397 1,173 678 1,270 6 (975) 4,504 243 616 1,283 9 (973) 4,493 204 645 1,286 14 (972) 4,527 214 669 1,276 25 (976) 4,815 208 2,608 5,115 54 (3,896) 18,339 869 638 1,245 18 (939) 4,449 192 624 1,271 18 (951) 4,491 183 589 1,274 14 (947) 4,599 173 571 1,271 32 (942) 4,748 149 2,422 5,061 82 (3,779) 18,287 697 525 1,245 19 (890) 4,354 144 529 1,245 16 (901) 4,383 141 532 1,255 20 (898) 4,475 141 571 1,266 18 (910) 4,639 129 2,157 5,011 73 (3,599) 17,851 555 530 1,249 16 (883) 4,278 109 520 1,267 19 (892) 4,381 99 527 1,294 21 (907) 4,594 102 1,753 821 1,192 1,055 509 1,290 17 (981) 5,656 109 6,530 3,130 4,598 1,055 2,086 5,100 73 (3,663) 18,909 419 -2.9% £m unless otherwise stated Revenue1 BT Global Services BT Business BT Consumer EE BT Wholesale Openreach Other Eliminations Total - of which transit Underlying revenue2 excl. transit (YoY % change) 0.4% -3.0% -2.0% -1.9% -3.3% -5.5% -3.2% -0.2% -3.1% -1.1% -0.5% 2.4% 1.2% 0.5% 0.5% 0.2% -1.0% -1.3% -0.4% 0.0% 2.0% 4.7% 1.3% 2.0% EBITDA1 BT Global Services BT Business BT Consumer EE BT Wholesale Openreach Other Total 211 229 216 236 229 214 229 238 214 272 243 238 948 939 882 197 220 246 209 227 238 246 239 228 298 254 256 950 940 968 210 236 231 222 247 158 290 257 175 319 262 269 1,041 1,002 833 213 240 238 226 258 225 261 266 251 347 277 317 1,047 1,041 1,031 190 240 254 216 261 202 276 268 270 172 617 (17) 1,428 171 648 (10) 1,488 168 672 (5) 1,516 156 681 12 1,602 667 2,618 (20) 6,034 163 633 (7) 1,452 143 664 7 1,488 153 662 11 1,539 161 683 12 1,664 620 2,642 23 6,143 157 605 1 1,440 159 642 6 1,434 146 660 9 1,537 152 694 9 1,705 614 2,601 25 6,116 126 624 (6) 1,435 125 627 (11) 1,450 136 651 2 1,567 174 698 6 1,819 561 2,600 (9) 6,271 140 639 (14) 1,449 127 648 (12) 1,442 135 677 (13) 1,613 366 307 311 261 140 700 (9) 2,076 1,048 1,076 1,037 261 542 2,664 (48) 6,580 Depreciation and amortisation1 (739) (753) (734) (746) (2,972) (723) (722) (706) (692) (2,843) (697) (677) (670) (651) (2,695) (652) (618) (618) (650) (2,538) (628) (623) (592) (787) (2,630) 689 735 782 856 3,062 729 766 833 972 3,300 743 757 867 1,054 3,421 783 832 949 1,169 3,733 821 819 1,021 1,289 3,950 (168) (174) (166) (173) (681) (169) (169) (167) (148) (653) (146) (148) (144) (153) (591) (145) (143) (134) (138) (560) (132) (112) (95) (144) (483) 4 2 4 0 10 7 2 0 0 9 (2) 0 (1) 0 (3) 0 1 (1) (1) (1) 5 (1) 2 0 6 Profit before tax1 525 563 620 683 2,391 567 599 666 824 2,656 595 609 722 901 2,827 638 690 814 1,030 3,172 694 706 928 1,145 3,473 Specific items Net interest on pensions Total specific items (66) (24) (90) (67) (25) (92) (26) (24) (50) (14) (25) (39) (173) (98) (271) (2) (28) (30) (14) (29) (43) (55) (28) (83) (153) (32) (185) (224) (117) (341) (87) (59) (146) (52) (58) (110) (46) (59) (105) (95) (59) (154) (280) (235) (515) (19) (73) (92) (54) (73) (127) (48) (72) (120) (114) (74) (188) (235) (292) (527) (7) (55) (62) (8) (56) (64) (11) (55) (66) (197) (55) (252) (223) (221) (444) Operating profit1 Net finance expense1 Share of post tax profits/losses of associates & joint ventures 1 Reported profit before tax 435 471 570 644 2,120 537 556 583 639 2,315 449 499 617 747 2,312 546 563 694 842 2,645 632 642 862 893 3,029 (127) 16 24.2% (136) 94 24.2% (149) 10 24.0% (164) 92 24.0% (576) 212 24.1% (129) 7 22.8% (136) 108 22.7% (151) 18 22.7% (181) 97 22.0% (597) 230 22.5% (135) 32 22.6% (136) 250 22.3% (151) 27 20.9% (191) 10 21.2% (613) 319 21.7% (127) 22 19.9% (137) 20 19.9% (162) 26 19.9% (205) 53 19.9% (631) 121 19.9% (132) 11 19.0% (129) 12 18.3% (173) 107 18.6% (173) 36 15.1% (607) 166 17.5% 324 429 431 572 1,756 415 528 450 555 1,948 346 613 493 566 2,018 441 446 558 690 2,135 511 525 796 756 2,588 5.1 4.2 7,755 5.5 5.5 2.6 7,762 6.1 5.5 7,766 6.7 7.4 5.7 7,771 23.4 22.6 8.3 7,763 5.6 5.3 7,788 5.9 6.7 3.0 7,839 6.5 5.7 7,865 8.2 7.1 6.5 7,838 26.3 24.8 9.5 7,832 5.9 4.4 7,839 6.0 7.8 3.4 7,864 7.3 6.3 7,867 9.0 7.2 7.5 7,858 28.2 25.7 10.9 7,857 6.5 5.6 7,856 6.9 5.6 3.9 8,027 8.0 6.9 8,122 10.0 8.4 8.5 8,221 31.5 26.5 12.4 8,056 6.7 6.1 8,330 6.9 6.3 4.4 8,339 9.0 9.5 8,356 10.2 8.0 9.6 9,457 33.2 29.9 14.0 8,619 EBITDA1 Capital expenditure3 Interest Tax (excluding cash tax benefit of pension deficit payments) Change in working capital & other Normalised free cash flow4 Cash tax benefit of pension deficit payments Purchases of telecoms licences Specific items Reported free cash flow Gross pension deficit payment Free cash flow (post pension deficit payments) 1,428 (618) (214) (136) (259) 201 107 0 (61) 247 0 247 1,488 (618) (131) (144) (32) 563 108 0 (42) 629 0 629 1,516 (639) (200) (163) 120 634 0 0 (48) 586 0 586 1,602 (685) (140) (172) 304 909 0 0 (53) 856 (2,000) (1,144) 6,034 (2,560) (685) (615) 133 2,307 215 0 (204) 2,318 (2,000) 318 1,452 (661) (213) (171) (531) (124) 162 0 (33) 5 0 5 1,488 (619) (129) (181) (243) 316 162 0 (90) 388 0 388 1,539 (586) (210) (168) 232 807 157 0 (96) 868 0 868 1,664 (572) (140) (104) 453 1,301 79 (202) (147) 1,031 (325) 706 6,143 (2,438) (692) (624) (89) 2,300 560 (202) (366) 2,292 (325) 1,967 1,440 (600) (222) (31) (647) (60) 20 0 (134) (174) 0 (174) 1,434 (634) (71) (91) (28) 610 19 0 (72) 557 0 557 1,537 (568) (205) (152) (58) 554 19 0 (58) 515 0 515 1,705 (544) (110) (150) 445 1,346 19 0 (92) 1,273 (325) 948 6,116 (2,346) (608) (424) (288) 2,450 77 0 (356) 2,171 (325) 1,846 1,435 (530) (205) (133) (445) 122 19 0 (80) 61 0 61 1,450 (521) (87) (136) (173) 533 19 0 (75) 477 0 477 1,567 (568) (183) (70) 162 908 15 0 4 927 0 927 1,819 (792) (98) (76) 414 1,267 53 0 (3) 1,317 (876) 441 6,271 (2,411) (573) (415) (42) 2,830 106 0 (154) 2,782 (876) 1,906 1,449 (626) (183) (88) (446) 106 69 0 (52) 123 (625) (502) 1,442 (595) (65) (91) (122) 569 46 0 (30) 585 0 585 1,613 (589) (181) (142) 203 904 44 0 (18) 930 0 930 2,076 (649) (112) (138) 342 1,519 44 0 (132) 1,431 (255) 1,176 6,580 (2,459) (541) (459) (23) 3,098 203 0 (232) 3,069 (880) 2,189 Net debt 8,585 8,317 7,736 9,082 9,082 9,142 9,037 8,140 7,797 7,797 8,058 8,074 7,640 7,028 7,028 7,079 7,063 6,202 5,119 5,119 5,819 5,919 5,021 9,845 9,845 Tax - excluding tax on specific items Tax on specific items Tax rate Net income EPS1 (p) Reported EPS (p) Dividend per share (p) Average number of shares in issue (m) Group free cash flow 1 before specific items excludes specific items, foreign exchange movements and the effect of acquisitions and disposals 3 before purchases of telecommunications licences 4 before specific items, purchases of telecommunications licences, pension deficit payments and the cash tax benefit of pension deficit payments 2