Better Future
Kevin Moss & Joanna Gluzman
5 December 2013
Better Future
Agenda
Strategy and Vision
Better Future
Net Good
Connected Society
Improving Lives
Targets and Impacts
Questions
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2
Better Future
BT’s strategy
• Driving broadband-based consumer services
• Being the ‘Brand for Business’ for UK SMEs
• BT Global Services – a global leader
A better
future
• The wholesaler of choice
• The best network provider
• A responsible and sustainable business leader
Customer service
delivery
Cost
transformation
Investing for
the future
A better
business
Better Future
Programme governance
BT Group Board
Board Committee for
Sustainable and
Responsible Business
Operating
Committee
Sustainable Business
Leadership Team
Stakeholder Forum
and engagement
Better Future
Programme Office
BT Group-Wide “Better Future” Plan
Delivery owned by Lines of Business
Focused on measurable benefits
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Better Future
Programme areas
Connected Society
Net Good
Improving Lives
Vision: To help improve society
globally through the power of
digital connections
Vision: To help society live within
the constraints of our planet’s
resources through our products
and people
Vision: To help improve hundreds
of millions of lives globally
Through our products and people
2020 Goal
9
10
More than 9 out of 10
people in the UK will have
access to fibre based
products and services.
2020 Goal
2020 Goal
3:1
£1bn
We will help customers
reduce carbon emissions
by at least three times the
end to end carbon impact
of our business.
We will use our skills and
technology to help
generate more than £1bn
for good causes.
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Better Future
Net Good
Net Good
To help society live within the constraints of our planet’s
resources through our products and people
2020 Goal
3:1
We will help customers
reduce carbon emissions
by at least three times the
end to end carbon impact
of our business.
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Better Future
Net Good
Energy & carbon: our most material impact
Energy costs
Climate change
Energy dependency
Opportunity
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Better Future
Net Good
Our 2020 goal
– helping our customers abate their emissions
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Better Future
Net Good
BT Operations – Energy
BT's UK Energy consumption- 4 consecutive years of reduction
2,900
Volume driven growth : 4-5% p.a
2,700
Energy & Carbon Unit establised
6-8% gross
reduction p.a.
2-3% net
reduction p.a.
vs. 0708
2,500
GWh/a
2,300
2,100
1,900
06/07
07/08
Heating Oil
08/09
Gas
09/10
10/11
Electricity Generated by BT
11/12
Electricity
12/13
13/14
Volume driven growth
Key factors that have driven down energy consumption
1. Smart energy control systems installed across 2500 of
our largest network sites
3. 2000 DSLAM’s de-commissioned over the last two
years
2. 5,300 Data Centre servers decommissioned in the last
two years
4. Integrated energy management system installed in
8,000 sites globally, with over 50,000 AMR for
Electricity, Gas and water
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Better Future
Net Good
End to end carbon impact
Upstream/Supply chain
(64%)
Own operations
(8%)
Downstream
(28%)
Spend based Environmentally Extended
Input-Output Analysis
Measured actuals
Calculated based on product
volumes and consumption metrics
Upstream reductions
Own operations reductions
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Better Future
Net Good
Abatement Methodology
•
•
•
Identify BT products/services with carbon abatement potential
For each, develop unit carbon abatement metric based on a case study or report
Assess total carbon abatement achieved through applying product volumes
∑
Carbon
saved
Case Study
Report
Existing
Services
•
•
•
•
•
X
Product
volumes
=
Total
carbon
abatement
Current
Consumer Broadband – dematerialisation
Business Broadband – e commerce
Conferencing – audio
Conferencing - telepresence
Broadband – telecommuting
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•
•
•
•
Flexible working services
Field force automation
Data Center services
BT TV
Better Future
Net Good
Helping customers in the future
Smart city
Milton Keynes/OU Smart City
BT is the backhaul provider of
one of the UK’s smart metering
contracts (Northern England &
Scotland)
Smart grid
Connected
home
Road sensor trials on A14
Smart transport
Engine mapping service
reduces fuel use and CO2
Logistics
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Better Future
Net Good
Customers - Designing Our Tomorrow
Home Hub 5
Saving
• Integrated VDSL capability = no separate modem
• Dual band wireless & chipsets = faster transmission
• Intelligent power management = greater efficiency
30% power
13,000 tonnes of
CO2 pa
• Embedded software = no CD installation
• On box instructions = no separate leaflet
147 tonnes of CO2 pa
• Through letterbox design = first time delivery
86,000 vehicle miles,
or 37 tonnes of CO2 pa
• BT Hub Swap Box = 85 tonnes less ICT waste
86,000 vehicle miles,
or 37 tonnes of CO2 pa
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Better Future
Net Good
Suppliers
Targets
• 90% of contracts placed in 2013 take energy consumption or environmental
impact into considerations
• Top 200 suppliers to be reporting their carbon performance through CDP by 2014
Better Future Supplier Forum
• Membership expanded from 4 to 8
• SGW and Huawei silver certified
• Best practices identified and
savings of 30,000 tonnes carbon,
100,000m3 water and 15% solid
waste reduction
• Game changing challenge
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Better Future
Net Good
Waste and recycling
We want to cut waste and use resources more efficiently
Ultimately we want to create a ‘circular economy’, where nothing is wasted
Tonnes
150000
100%
80%
100000
60%
40%
50000
20%
0
0%
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Total waste
% recycled
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Better Future
Connected Society
Connected Society
2020 Goal
To help improve society globally through the power of digital
connections
• 7 million people in the UK have never been online
• 4.6 billion people across the globe are “off grid”
9
“
10
More than 9 out of 10 people
in the UK will have access to
fibre based products and
services.
”
Fibre
c.£2.5bn invested in fibre,
over 17 million premises
1. Connect and equip
2. Educate and empower
3. Security and privacy
BDUK
42 contracts to deliver
broadband to rural areas
BT regional digital
inclusion programme
13,964 people increased
digital skills & confidence
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Better Future
Improving Lives
Improving Lives
2020 Goal
To help improve hundreds of millions of lives globally through
our products and people
£1bn
“
We will use our skills and
technology to generate
£1bn for good causes.
”
GAYE
More than £3.9m donated
through payroll giving
MyDonate
Over £25m given freely
online
1.Enabling BT People
2.Enabling charities
3.Strategic charity partnerships
4.Emergency Response Team
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DEC & Children in Need
In 10 days our system
took over £30m
Better Future
Better future – 2020 goals
Number of people with access to fibre products
(out of 10)
2013
39.3m people
2020
0
2
4
6
8
10
Connected Society
We will help customers reduce carbon emissions by at
least three times the end-to-end carbon impact of our
business
2013
2020
1
1.5
2
2.5
3
Net Good
We will use our skills and technology to generate £1bn
for good causes (£m’s)
2013
2020
Improving Lives
0
200
400
600
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800
1,000
Better Future
Better future – targets and impact
2020 Target: Reduce by 80% from 96/97 base
2014 Target: match or higher
2014 Target: 44,066 days
2014 Target: 30% reduction
2014 Target: £3.29m
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2014 Target: Maintain/Improve score
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