BT Global Services
Portfolio and Cloud
Update
November 2011
Agenda
• Overview of the portfolio
– Introduction
– New naming approach
– Portfolio strategy and vision
– Launches
– GS online
– Web Q&A
• Cloud services
– Cloud services we have today
– Cloud initiatives for tomorrow
– Demonstrations
– Audio & Web Q&A
Tech trends will continue to impact the consumption of ICT and
network services
Incomprehensible connectivity
Consumerisation
Of any device leading to the
creation of smart communities
•When is “ good enough”
good enough
Utility Computing
Consumption from Cloud
– both private and public
•simplicity
Security and Compliance
Utility Software
Across Hybrid environments
Apps store for the enterprise
Video
Proliferation of Devices
Users expect device and
application choice
Video revolution on many fronts:
videoconferencing, video clip sharing,
streaming events, on-demand,
surveillance, and digital signage
In response to these trends, key strategic CIO priorities will continue to
evolve
Security
Adequate and affordable
security for their ICT
solutions
Connectivity
Advisory & Implementation
Effective connectivity
solutions with single point of
responsibility
Practical support from
vendors in addressing
business needs
Industry Solutions
Computing Platform
ICT and Network services
specific to their industry
Assured performance of
their infrastructure and
applications
Collaboration Tools
Sourcing
Tools for internal and
ecosystem collaboration
and improving productivity
and innovation
Strategic suppliers
relationship to source
appropriate services to solve
business needs
Introducing our new approach
to naming
Why change?
ADSL 2+
BT Etherway
Next Generation Contact Centre
IP Clear
AAI
BT SIP Trunk
MobileXpress
Onevoice mobile access
Global portfolio naming
We‟ve renamed our portfolio and product names as of the 6th of September 2011
The rationale
The basic principles
• To make our portfolio easier for
• For each area of the BTGS portfolio
our customers and sales force
to understand
• To make it easy for customers to
understand the depth and breadth
of our services with clear linkages
between the headline portfolio areas
• To set us apart from the competition
• To be famous for our focus products
(Network Services, Unified
Communications, CRM, Security,
and Data Centre Services) there will
be a new Product Family Name
• Each Product Family Name will be
accompanied by, and always appear
with, a Campaign Line. The Campaign
Line is designed to give context to the
Product Family Name
• The products that sit within a Product
Family will be renamed so that the
Product Family Name is always
included in the product name. This
will provide a clear linkage between a
Product Family and the products that
sit with in that family
Our product families
From
Network Services
CRM
Unified Communications
IT Services
Security
To
BT Connect
Networks that think
BT Contact
Relationships that grow
BT One
Communications that unify
BT Compute
Services that adapt
BT Assure
Security that matters
Making our portfolio distinctive to our customers
BT One
One Video
One Voice
One Cloud
Making our portfolio distinctive to our customers
BT Contact
Cloud Contact
Inbound Contact
Onsite Contact
Making our portfolio distinctive to our customers
BT for Financial Markets
BT for Retail
BT for Pharma
Making our portfolio distinctive to our customers
BT Connect for Financial Markets
BT One for Retail
BT Compute for Pharma
Making our portfolio distinctive to our customers
BT for Financial Markets
BT Radianz
BT Trading
Beyond. The Network
Value to your business
MAKING YOUR PEOPLE
MORE PRODUCTIVE
MAKING YOUR
ORGANISATION
MORE EFFICIENT
MAKING YOUR
CUSTOMERS HAPPIER
DOING IT ALL
SECURELY
Our portfolio
Cloud Contact
One Voice SIP Trunk
Multi-Channel Access
Networked Expertise
Auto Contact
Connect
VPN One
Services
One Cloud
One IPT and One Video
Voice Global
VPN Applications
Access Services
Private Networks
Internet Services
Field Force Automation
Supply Chain Solutions
Flexible Working Services
Managed Lifecycle Management
Telehousing
Assure Firewall
Private Compute
Assure Web Security
Assure Threat Monitoring
On Demand Compute
Assure Intrusion Prevention
Managed LAN
Inbound Contact
Assure Message
Secure Remote Access
SOFTWARE
COMMUNICATIONS
INFRASTRUCTURE
VPN Services
Private Networks
Telehousing
Assure Firewall
Access Services
Private Compute
Assure Web Security
Connect Applications
Internet Connect
On Demand Compute
Assure Intrusion Prevention
INFRASTRUCTURE
Managed LAN
Assure Threat Monitoring
Assure Message
Secure Remote Access
Our portfolio
Cloud Contact
One Voice SIP Trunk
Multi-Channel Access
Networked Expertise
Auto Contact
Connect
VPN One
Services
One Cloud
One IPT and One Video
Voice Global
VPN Applications
Access Services
Private Networks
Internet Services
Field Force Automation
Supply Chain Solutions
Flexible Working Services
Managed Lifecycle Management
Telehousing
Assure Firewall
Private Compute
Assure Web Security
Assure Threat Monitoring
On Demand Compute
Assure Intrusion Prevention
Managed LAN
Inbound Contact
Assure Message
Secure Remote Access
SOFTWARE
COMMUNICATIONS
INFRASTRUCTURE
One Voice SIP Trunk
VPN One
Services
Connect
One IPT and One Video
Voice Global
VPN Applications
Access Services
Private Networks
Internet Services
Flexible Working Services
Managed Lifecycle Management
Telehousing
Assure Firewall
Private Compute
Assure Web Security
On Demand Compute
Assure Intrusion Prevention
COMMUNICATIONS
INFRASTRUCTURE
One Cloud
Managed LAN
Inbound Contact
Assure Threat Monitoring
Assure Message
Secure Remote Access
Our portfolio
Cloud Contact
One Voice SIP Trunk
Multi-Channel Access
Networked Expertise
Auto Contact
Connect
VPN One
Services
One Cloud
One IPT and One Video
Voice Global
VPN Applications
Access Services
Private Networks
Internet Services
Field Force Automation
Supply Chain Solutions
Flexible Working Services
Managed Lifecycle Management
Telehousing
Assure Firewall
Private Compute
Assure Web Security
On Demand Compute
Assure Intrusion Prevention
Managed LAN
Inbound Contact
Assure Threat Monitoring
Assure Message
Secure Remote Access
SOFTWARE
COMMUNICATIONS
INFRASTRUCTURE
Cloud Contact
One Voice SIP Trunk
Multi-Channel Access
Networked Expertise
Auto Contact
Connect Applications
VPN Services
One Cloud
One IPT and One Video
One Voice Global VPN
Access
Services
Private NetworksField Force
Internet
Services
Automation
Supply
Chain
Solutions Managed LAN
Inbound Contact
Flexible Working Services
Managed Lifecycle Management
Private Compute
Assure Threat Monitoring
Telehousing
On Demand Compute
Assure Firewall
Assure Web Security
Assure Intrusion Prevention
SOFTWARE
COMMUNICATIONS
INFRASTRUCTURE
Assure Message
Secure Remote Access
Our portfolio
Assure Message Scan
Ethernet Connect
Assure Managed Firewall
Assure Web Security
Enterprise Connect
SHDS Connect
Optical Connect
Assure Intrusion Prevention
Access Services
Assure Threat Monitoring
Enterprise Broadband
Field Force Automation
One Voice SIP Trunking
Secure Remote Access
CUSTOMER
One Cloud
Supply Chain Solutions
One Managed
Flexible Working Services
One Conferencing
Mobility Lifecycle Management
One Voice Global VPN
Auto Contact
Inbound Contact
Multi-Channel Contact
Cloud Contact
Private Compute
On Demand Compute
One Video
Bringing it all together – Ecosystem
•
•
•
Manufacturers rely on a complex web of suppliers and customers
Regulatory and market forces increasingly demanding efficient supply chain and end-to-end integrity
Collaboration across the supply chain is therefore key for competitive edge – and the challenge is global in scale
Manufacturing Company
HQ
Virtual
Contact Centres
R&D Ecosystem
Branch
Office
Manufacturing
Site
Retailer
Contract
Manufacturer
Federated
Collaboration
(UCC)
Distribution
Centre
Mobility
Tier 1
Supplier
Distributor
Tier 2
Supplier
Virtual Data
Centres
Shipper
3PL Logistics
Provider
Distribution
Centre
Supply Chain
Tracking Solutions
Secure Supply Chain
Messaging
3PL Logistics
Provider
R&D
Site
Secure Virtual
Private Network
The official communications service provider for the London 2012
Olympic and Paralympic Games
80,000 connections across 94 locations
Up to 60Gb of information carried each second
1,800 wireless access points
Broadband connections
Wireless access points
5,500m
Television
of internal cabling
Phone lines
16,500 telephone lines
14,000 mobile
Services for
broadcasters
SIM cards
10,000 cable
TV outlets
642,000
man-hours
Over 800 people
on the ground at
Games’ Time
Wireless access points
Mobile SIM cards
The official communications service provider for the London 2012
Olympic and Paralympic Games…BT One Cloud in action
BT One Cloud has been adopted as the voice communications platform for the
London 2012 Olympic and Paralympic Games
Connecting more than sixty London 2012 locations, it has already
proved highly successful
Five thousand Hosted IP Telephony connections were
planned and rolled out on schedule
With ordering, configuration, and delivery processes already tested
2,500 times, systems have proven to be seamless and bug-free
In spring 2011, London 2012 Hosted IP Telephony
capacity was scaled to 20,000 ...
... providing a 25 per cent cushion should
demand exceed expected levels
Project focus
Launches from April to December 2011
• Cross portfolio naming launch
• Naming launch for professional services
BT Contact
• Cloud Contact Spain and Italy launch
• Cloud Contact Cisco and Avaya Contact Centre – APAC
• Auto Contact – APAC
• Cloud Contact Cisco – US
• SIP Trunk to/from Inbound Contact global for customer access
BT Connect
• Ethernet Connect Globally- E-line rollout to a further 6 countries taking us to 28. E-LAN
service available in 28 countries
• UK Access –Super fast broadband
• Converged services – Enhanced Cisco offerings globally, and New CPE vendors
BT Compute
• Cloud services launch
BT Assure
• Cloud security expansion- Europe, US, APAC
BT One
• One Cloud Global- Expanding our Cisco based offer in APAC
• One Cloud Cisco USA
• SIP Trunking geo expansion in EMEA and UK new product launch
Project focus
Launches for early 2012
Cross portfolio launch
• Portfolio vision story
BT Connect
• Improving our customer experience –
launch of repeatable solutions, a new
global customer portal, enhanced SLAs,
enhanced performance reporting and
IPv6 ready
• Ethernet Connect – superfast UK
access
• Connect Applications – Connect
Acceleration (Cascade) and Connect
Intelligence (Gomez)
• Connect Applications web monitoring
BT Assure
• Standardised private/hosted offer as a
variant of current Assure manage
firewall (Hosted Security Services)
• Assure Threat Monitoring – launch of
global capability, linked to opening of
Counterpane capability in EMEA (EMEA
& APAC)
BT One
• BT One single global launch
message to incorporate all Q4
enhancements
• One Cloud MS Lync global rollout +
2013
• One Video pricing, evergreen and
interoperability enhancements
• One Cloud EMEA B-end launch in
key countries in EMEA
• One Voice anywhere (global roaming
and single client)
BT Contact
• Inbound contact LATAM expansion –
new nodes in Chile and Canada
BT Compute
• Cloud services launches through key
vertical sectors
Mobility
• APP – iPhone/iPad application
Project focus
LATAM expansion – enhanced and coordinated portfolio
Portfolio – enhanced and coordinated
BT Connect
Networks that think
BT One
Communications that unify
BT Contact
Relationships that grow
•
•
•
•
•
BT Ethernet Connect expanded to 21 cities
New BT IP Connect nodes in Brazil and Mexico
Upgraded Connect Backbone
New BT IP Connect access in Brazil, Colombia and Mexico
Core Bandwidth Upgrade 2011
•
•
•
•
BT One Managed Microsoft Lync
BT One Voice in Colombia
BT One Video new bridge in Brazil and Colombia
BT One Cloud Upgraded Connect Backbone
• BT Cloud Contact and new BT Inbound Contact nodes to reach
consumers across Latam
Services that adapt
• BT On Demand Compute in Brazil, Colombia & Mexico
• BT Data Centre Services
BT Assure
• BT Assure Portfolio launch across the region
BT Compute
Security that matters
GS Online primary customer research – „personas‟
Rolled-up views of multiple GS customers are represented as „personas‟
Elke, 35
Robin, 47
Tony, 29
Michael, 42
Carsten, 23
Administrative Assistant
Global Infrastructure Manager
Senior Network Administrator
Project Manager
Support Specialist
Key goal:
Ensure company is
being charged
correctly
Key goal:
Ensure network is
running efficiency, with
minimum outages
Key goal:
Ensure all sites are
properly set up and
running
Key goal:
Make sure all site moves
and new site set-ups go
smoothly and that no
unused sites are up
Key goal:
Resolve network
outages efficiency
Keep costs down
Update the business
Get more productive at
upgrading sites before
their utilisation peaks
“Checking bills is only
a part of my job but I
need to be able to do
it efficiently”
“I need to know my
network is running as
efficiently and costeffectively as possible”
“I’d rather configure the
network myself than
have to wait for BT to
do it”
“We have a lot of
activity on our sites so
we need our provider to
respond fast”
“My internal
commitment is for
updates every
2 hours”
The GS Online dashboard
GS Online dashboard brings first stage
of transformation to customers – bringing
summary views and easy access to commonly
requested information
Beyond the cloud
Innovation at the speed of life
BT Global Services – Best Global
Operator
BT‟s Cloud propositions today
BT Compute
On Demand Compute, Private Compute
BT One
One Cloud, Onevoice, Onevoice Anywhere
BT Contact
Cloud Contact, Auto Contact
BT Assure
Gateway services, event correlation and analysis
All underpinned by BT Connect as part of our enterprise
class cloud delivery system
Vertical initiatives
Delivering against our vision
Global commerce
e.g. Pharmaceutical
non competitive drug
research faster
Global banking & FM
Low latency services for
algorithmic trading.
Proximity hosting for
access to global markets
PaaS & SaaS
Global consumer
products e.g retail
Global government
e.g. Health
New generation of
services for students
without the hassle of
desktop management
Services for faster store
deployment and increasing
footfall.
translation and dictation
services to speed up
consultations admin
Global banking & FM
Low latency services for algorithmic
trading. Proximity hosting for
access to global markets
Professional services
Global government
e.g education
Applications and content for
schools delivered through
virtual desktops
Cloud management services
BT One (UCaaS)
IaaS
Cloud platform initiatives
Global commerce
e.g. pharmaceutical
Shared infrastructure for non
competitive drug research
Global government
e.g education
Private Cloud
Public Cloud
Public Cloud (multi-tenanted)
Private Compute
On-Demand Compute
3rd Parties
Hosted on your
Global consumer products e.g retail
premises or BT‟s
Shared infrastructure and rich
applications to improve store footfall
Global government e.g. health
Global
Secretarial services such as translation
of dictated notes to speed up consultations
BT Connect (Cloud enabling)
Changing the way we bring services to market
Open Innovation – making it real for our customers
Idea
generation
• Ideas for new products
and services
• Ideas for changing
commercial models
and value propositions
• Ideas to make things
faster
Strategic
collaboration
• Define community,
qualify and prioritise
opportunities.
• Research prototype to
refine concept in
partnership with
community
Customer
trials
New products
& propositions
• Working with
customers
to trial new
innovations.
• When concepts
have been proven
with customers
then they will be
down-streamed to
product platforms
• Obtain early market
feedback and test
commercial
attractiveness and
commercial viability
A recent example
• Pharma
• Life sciences
• Compound sequencing
•
•
•
•
Accelerys
Bioteam
Key customers
Research prototype
•
•
•
•
Hot House
Demos
Feedback
More Ideas
• Incubator test
• Substantiate benefits
• Build the business
case
Continuous innovation and development
Now
3 months
6 months
Vertical initiatives
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• End2End Retail
• Supply Chain
Automation
• Pharma
Ecosystem
• Health Payment
Analytics
• Mobile Apps
Platform
• Health Doc
Management
• Cloud Burst
– Real time
• Healthcare
Analytics
• Cloud Assure
– Compliance
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now
3 months
6 months
Vertical initiatives
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• End2End Retail
• Supply Chain
Automation
• Pharma
Ecosystem
• Health Payment
Analytics
• Mobile Apps
Platform
• Health Doc
Management
• Cloud Burst
– Real time
• Healthcare
Analytics
• Cloud Assure
– Compliance
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now
3 months
6 months
Vertical initiatives
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• End2End Retail
• Supply Chain
Automation
• Pharma
Ecosystem
• Health Payment
Analytics
• Mobile Apps
Platform
• Health Doc
Management
• Cloud Burst
– Real time
• Healthcare
Analytics
• Cloud Assure
– Compliance
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now
3 months
6 months
Vertical initiatives
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• End2End Retail
• Supply Chain
Automation
• Pharma
Ecosystem
• Health Payment
Analytics
• Mobile Apps
Platform
• Health Doc
Management
• Cloud Burst
– Real time
• Healthcare
Analytics
• Cloud Assure
– Compliance
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now
3 months
6 months
Vertical initiatives
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• End2End Retail
• Supply Chain
Automation
• Pharma
Ecosystem
• Health Payment
Analytics
• Mobile Apps
Platform
• Health Doc
Management
• Cloud Burst
– Real time
• Healthcare
Analytics
• Cloud Assure
– Compliance
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now
3 months
6 months
Vertical initiatives
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• End2End Retail
• Supply Chain
Automation
• Pharma
Ecosystem
• Health Payment
Analytics
• Mobile Apps
Platform
• Health Doc
Management
• Cloud Burst
– Real time
• Healthcare
Analytics
• Cloud Assure
– Compliance
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now
3 months
6 months
Vertical initiatives
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• End2End Retail
• Supply Chain
Automation
• Pharma
Ecosystem
• Health Payment
Analytics
• Mobile Apps
Platform
• Health Doc
Management
• Cloud Burst
– Real time
• Healthcare
Analytics
• Cloud Assure
– Compliance
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Continuous innovation and development
Now
3 months
6 months
Vertical initiatives
• Retail POS App
• Cloud Contact
• On Demand
Compute
• Innovation Platform
• One Cloud & One
Voice global rollout
• Private Compute
Vertical initiatives
• Education VDI
• Pharma Life
Sciences
• Trading
• Medical
Transcription
• Enriched patient
records
• One Voice
– SIP Trunking &
Anywhere global
roll out
Vertical initiatives
• End2End Retail
• Supply Chain
Automation
• Pharma
Ecosystem
• Health Payment
Analytics
• Mobile Apps
Platform
• Health Doc
Management
• Cloud Burst
– Real time
• Healthcare
Analytics
• Cloud Assure
– Compliance
• Cloud Select
– Services
catalogue
• Cloud Join
– Reseller on
boarding
• Cloud Fuse
– Aggregation
• On Demand
Compute Gen 2
& LATAM
• Enhanced
Radianz services
Our customers and partners see the benefit
“
The flexibility the system gives Crabtree and Evelyn also has important financial
implications. If the company needs to open up new pop us stores in the run up to
Christmas, or simply get more point of sale systems online to cope with customer
demand, we can simply switch on new servers within the hour.”
Tim Johnson, IT director, Crabtree & Evelyn
“
BT‟s core Network infrastructure and Cloud Compute services bring
a flexible, scalable global capability with support and assurance
options that differentiate them in a crowded market.”
Stan Gloss, MD BioTeam
“
BT has a well deserved reputation for innovation and thought
leadership helping us push the logistics industry at the forefront of
global change.”
Petra Kiwitt, Executive Vice President, DHL
Solutions & Innovations.
BT Compute – Our proven experience in delivering
Pets at home
New iPhone app to create a new channel to market.
Developed and hosted on demand.
“ We have the optimum processing
capacity available at any time”
Alcampo, Spanish retailer
Upgrading it‟s website to drive better service and more sales.
Service delivered locally, in a fraction of the time at half the cost.
“ The response from BT has been great
meeting our requirements perfectly”
BT Compute – Our proven experience in delivering
Konecta
Last minute request for hosting capacity to support a charity event.
Delivered in hours at 15% of the cost.
“ It really was just a phone call. The whole
experience has been really positive”
Global logistics business
Fast and flexible for a new land freight application.
Flexible commercials zero capital investment required meant
a faster and better ROI.
“ On Demand Compute met high security requirements”
BT One – Our proven experience in delivering
National Express – IP telephony & voice services
Streamlining administration costs.
“The BT One Cloud solution means we get loads of extra
facilities at no additional cost. Moreover, because it‟s a cloudbased managed service, we can keep internal costs low and
concentrate on our day jobs”
ABN AMRO – Onevoice Global VPN
£2m per year savings.
Global voice consolidation, with common standards and central
control across 3400 worldwide branches and 105,000 staff. BT
provided a Onevoice solution, a fully managed end-to-end voice
VPN with flexible tariffs saving ABN AMRO £2m a year.
BT One – Our proven experience in delivering
Major distribution company
Migrated away from their complex legacy voice estate which supported over
3000 sites, to a IP based solution using BT One Cloud.
They achieved a combined annual saving of 20% for their Data and Voice
Services with minimal capital investment.
Global Business finance company
Wanted to bring together disparate banking entities for a merger and
acquisition ensuring that they accommodated to varying users needs.
Using a scalable pay as you go solution with One Cloud, they
consolidated their communications to a single supplier and saved
10% on their annual savings.
BT Contact – Our proven experience in delivering
Facilities management Company
A feature rich platform integrating IVR, call recording, skills based routing, and
reporting – into a single easy-to-use on demand package.
30% saving on their annual bills, improved responsiveness and reporting
“ We now have a contact centre platform that will stretch
as we grow, and meet our business needs well into the future”
Glaxo Smith Kline
Legacy technology was replaced with a cloud, subscription based platform.
Call recording facilities now provide a safeguard for the consumer, while
advanced routing and multi-channel capabilities aid improved customer service.
“ It was very competitive in price and the functionality was very
good. The management interface was really user friendly too.”
BT Contact – Our proven experience in delivering
Air Products medical
Centralised healthcare customer service into a single building.
Service level targets are now being exceeded, while the flexible
pay-as-you-go model is providing newfound business agility
“There was no capital expenditure involved in its implementation
and it‟s very easy for non-technical people to use”
Summary
Why we believe we are a market leader
Award winning portfolio of capability
Telehousing, on demand compute, private compute, complex hosting and hybrid
solutions
Global scale delivered locally
the best coverage in EMEA and growing in Asia and LATAM
Assured service giving peace of mind.
Compliant and secure from private to public and hybrid environments
Leveraging World class partners
From the traditional partners like Cisco to emerging cloud players like Cloud.com
Customer centric innovation
From next generation POS for retail to accelerative life science research for global
pharmaceuticals
All underpinned by BT Connect as part of our enterprise
class cloud delivery system
Pharma Demo
Bio-informatics challenges
Doesn‟t make money
Researching thousands of ideas to yield one possible result
Requires lots of expensive IT resource
Constant change – try this, do that, change this, what if…how
does IT keep up? At what cost?
Generally non competitive
Need to search data sources in the public and private domain
The life of a Bio-informatician
Lab
Instruments
Lab
Instruments
Other data
sources
(Public &
private)
Lab
Instruments
Bio Informatics
researcher needs to
analyse some DNA
Example DNA
sequence
AGAGAGT…
Assemble a
‘pipeline’
to obtain
a result
The
‘Pipeline’
requires
intensive IT
resources..
How long to
provision
them?
Answer
The life of a Bio-informatician
Lab
Instruments
Lab
Instruments
Other data
sources
(Public &
private)
Lab
Instruments
Bio Informatics
researcher needs to
analyse some DNA
Example DNA
sequence
AGAGAGT…
Assemble a
‘pipeline’
to obtain
a result
The
‘Pipeline’
requires
intensive IT
resources..
How long to
provision
them?
Answer
The life of a Bio-informatician
Lab
Instruments
Lab
Instruments
Other data
sources
(Public &
private)
Lab
Instruments
Bio Informatics
researcher needs to
analyse some DNA
Example DNA
sequence
AGAGAGT…
Assemble a
‘pipeline’
to obtain
a result
The
‘Pipeline’
requires
intensive IT
resources..
How long to
provision
them?
Answer
The life of a Bio-informatician
What can we provide?
Seamless connection of applications, data and people
Reduced time to implement IT
Researchers use and pay for IT resources when its needed on a
„task‟ basis
Taking computing to the data
Linking businesses through the ecosystem
Education Demo
Education cloud
What is it?
Customer Benefits
• Transform educational ICT with BT cloud services:
desktops in the cloud, core educational applications &
collaboration tools
• Enable a community of teachers/ pupils/ parents/
mentors/ governors
• “Learn Anytime” trial now ongoing with 3 pilot colleges
Coventry, Ealing, Isle of Wight
• Simplify school ICT and address local government
cost challenges
• TCO saving of >30% for classroom ICT
• Access from anywhere, any time
• Empowering the education community with the
applications, information, & tools they need to reach
full potential
BT Educational Cloud
On the move
Education Roadmap
At Home
In School
Transmitting desktops and virtual
applications to end users
BT Educational Cloud
Data Centre
Safety
Education
Apps
Desktops
Internet
GW
Security
Resilience
Network
Acceleration
Scaling
Privacy
Future Direction
• Commercial exploitation post trial by
GS Education team
• Application of the same model across
sectors, e.g. 1000 pupils -> equivalent
1000 employees
• After cloud desktops and applications,
enhance education operations with
new “community spine” services using
real time & location based information
feeds, including:
̶ Automatic school and lesson
registration
̶ Incident management
̶ Field trip management
̶ Cross-school collaboration
̶ Managed payments