BT Global Services
Portfolio update
27th November 2012
BT Global Services Portfolio
Agenda
Introduction
Neil Sutton, VP global portfolio
London 2012
Neil Sutton, VP global portfolio
Portfolio strategy
Claire Garrett, VP portfolio and propositions
Key launches
Nicola Jones, head of pan-portfolio marketing
Online experience update
Sanjay Joshi, head of business analysis
Cloud services
Neil Lock, IT services programme director
BT Trace
Jonathan Brasnett, head of global mobility
BYoD
Neil Sutton, VP global portfolio
Q&A
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London 2012
27th November 2012
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BT Global Services Portfolio
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BT Global Services Portfolio
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BT Global Services Portfolio
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BT Global Services Portfolio
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BT Global Services Portfolio
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Our portfolio
strategy
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Technology and market changes in the next 3-5 years
Hyper-convergence
Increased consumerisation of IT
Growing use of cloud services
Continued globalisation
Cautious economic environment
Desire for sustainable operations
BT Global Services Portfolio
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Organisations want to…
Take advantage of consistent, seamless and flexible services
Embrace network embedded intelligence
Respond to complex and changing security needs
Utilise the rise of unified communications
Future proof their contact centres
Use Machine to Machine to improve their operational and
asset efficiency
BT Global Services Portfolio
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Our strategy and our differentiators set the context for our
portfolio
What makes us different?
Only two or three companies in the world can do what BT does today for customers,
and we’re continuing to improve...
Customers want to work with a global managed networked IT services leader, operating globally
and delivering locally to help them thrive in a changing world
Global assets:
people and
technology
Industry experience
and solutions
Professional
Services people and
capability
Innovation and
new solutions...based
on strength in the UK
We’re investing globally to make improvements in the areas our
customers tell us are important to them
BT Global Services Portfolio
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Our portfolio strategy
Over the next three years our strategy is to deliver on the promises
of flexibility, integration and control, which we will achieve by
• Making the enterprise cloud delivery system
a reality, through dynamic, intelligent networks,
combined with smart compute capabilities
• Driving simplicity to ensure that true unified
communications becomes a reality for more
customers, no matter if you are a customer
service agent or an executive
• Embedding security more pervasively, enabling
more pro-activity through insight and visibility,
and making security a enabler for a BYOD world
• Extending industry community cloud initiatives
for target industries through innovation; addressing
business challenges through collaboration across
the value chain
• Delivering more choice, value, and lower risk
through selective partnering and investment
in advisory services.
All combined to create an integrated global portfolio, providing a compelling roadmap
that our customers can buy into, and available in 3 options: enterprise, cloud, or hybrid
BT Global Services Portfolio
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Our portfolio
Bringing together a broad portfolio of services into an integrated solution
BT Assure:
Security that matters
• Managed Security Services
• Security Intelligence
• Assure Identity
• Assure Continuity
BT Connect:
Networks that think
• IP Connect
• Ethernet Connect
• Internet Connect
• SHDS Connect
• Optical Connect
• Private Line Connect
• LAN Connect
• Connect Applications
• Diamond IP
BT Compute:
Services that adapt
• Private Compute
• On Demand Compute
• Cloud Compute
• Telehousing
BT One:
Communications that unify
• One Enterprise
• One Cloud
• One Voice
• One Collaborate
Customer
BT Contact:
Relationships that grow
• Inbound Contact
• Auto Contact
• Multi-channel Contact
• Networked Expertise
• Cloud Contact
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Key launches
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Key launches
Q1/Q2 2012/13
July
August
Q3 2012/13
September
BT Connect Market Mover launch
BT Connect
BT Assure
Expansion of IP Connect POPs and access in LATAM
and MEA, CFNs in; Ethernet Connect in 28 countries;
Connect Applications – Unified dashboard, Web
performance monitoring, BT Connect IQ evaluator
October
November
Q4 2012/13
December
IP Connect additional 2 POPs – India & Philippines,
3 additional Ethernet access countries
Ethernet Connect expansion in Greece, Turkey,
Norway (Stavanger)
Internet Connect access enhancements
1G coverage and resilience
Assure Managed FW / Juniper
Assure Global UTM
Assure Secure Web (ZScaler)
Assure Secure Voice
Inbound Contact
BT One Market Mover Launch
One Cloud Lync
One Voice anywhere R2
One Voice SIP Trunking expansion
One Enterprise Cisco UC9
One Cloud Cisco: global expansion
One Collaborate: Flare, Jabber, On Net
Advise One: Quick Starts
One Voice
anywhere R3
BT Contact Market Mover launch
Colombia: Launch Inbound Contact global node
Cloud Contact – MEA
Onsite Contact: Avaya Aura CCV7
Cloud Contact – LatAm
Private Compute – EMEA
BT Compute
MobileXpress – Broadband FTTC
MobileXpress – app for
Apple iOS / Android
March
IP Connect additional 6 POPs – Latvia, Malta, Oman,
Serbia, Sri Lanka & Vietnam, 2 NNIs & 4 additional
Ethernet access countries
Ethernet Connect expansion in Argentina,
Brazil, Chile, Mexico and USA (Miami)
Assure Hosted Security Services
Assure Analytics
Assure Secure Web (Scansafe)
BT One
Other
February
Assure Market Mover launch
One Voice SIP Trunking France
One Cloud Cisco: EMEA rollout
BT Contact
January
Onsite Contact: Mid size CC entry price points
Cloud Contact – next generation enhancements
Auto Contact – US&C common service creation
environment and customer reporting portal
Inbound Contact – Colombia & Turkey
Private Compute – APAC & LatAm
Cloud Compute – UK & EMEA
Cloud Compute – US&C and LatAm
Cloud Compute – APAC
BT Trace
BT Global Trace
BT Mobile Broadband with BT WiFi
Mobile Device
Mgmt
Mobile Cloud Secure
(cloud based SSL)
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Online experience
update
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My Account: a highly functional and compelling
online channel for our customers
Platform agnostic. Same
level of detail across
smartphone, tablet
and desktop
Everything you need in
one place. Simplified,
intuitive approach to
online self-service
Designing the portal
entirely around the
tasks you want to
complete
Designed for learning,
understanding and
“enjoyment”
My
Account
Provide online collaboration
space to share documentation
and pro-active account management
A flexible space that
you can customise to
your own needs
Phase 1 FY11/12
Phase 2 FY12/13-13/14
Phase 3+ FY 13/14+
Interactive at a glance
dashboard with intuitive
access to key service
functions
Evolution of My Account
to provide new features
and performance
improvements
My Account 2.0,
configurable spaces
and improved service
journeys
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Our digital services – evolving “My Account”
Strategy / overview
My Account 2
My
Account 1
• Creating a market-leading digital channel of
choice
• Online services around key activity areas –
incidents, requests, reporting etc
• Single consistent portal and user interface
pan-Global Services
BT key differentiators
• Cross-platform / device agnostic (built-in
HTML5)
• Built directly upon customer need
• Highly graphical, usable, intuitive services
• Modular and expandable
Designs currently in development for My Account 2 – beta from end Q4 12-13
Final designs subject to change
www.myaccountdemo.bt.com
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Cloud services
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BT Compute position
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BT Compute market strategy
Cloud is changing how customers buy and use IT, offering significant benefits, but also introducing
risk and complexity. Customers are challenged with how they take advantage of these services.
We demystify the cloud and make it real for our customers, helping them adapt to change.
We are leading in offering our customers local cloud services built around an enterprise
class global offering, meeting their assurance and compliance needs in a common approach
Our people have the proven expertise to translate the customers needs into compelling
solutions and services, demonstrating value and giving our customers confidence
We offer industry-based solutions ensuring customer needs are at the heart of our
innovation and roadmap. Our vertical expertise is viewed as an increasingly important
differentiator by customers looking for targeted solutions
Our hybrid cloud services currently enable a breadth of cloud options, blending our extensive
network and compute resources to provide a straightforward end to end service experience.
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Insight from our customers on how they want to
consume Cloud
DIY
Self Service
Concierge
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Applications
(SaaS)
8
9
Systems
BPO
Business functions
in convenient packages
e.g. VHTS, Molecular
Dynamics
Business process
services
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5
6
Infrastructure
(IaaS)
Platform
(PaaS)
Software
Automated Virtual
hardware, operating
systems, computing
storage and networking
Database, Runtime
environments for you
to develop your
own apps
1
2
3
Do IT Yourself
IT Tasks
Data Centre
Your design. Your
equipment. Your
Service
Out-task of existing
‘in house’
infrastructure
solutions
Custom infrastructure
solutions, designed
to your specifications
Core software and
dependencies available
as a utility e.g. unified
communication
Outsource the
process
Packaged software
available ‘click to
deploy’ but self
maintained
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Insight from our customers on how they want to
consume Cloud
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Applications
(SaaS)
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9
Systems
BPO
Business functions
in convenient packages
e.g. VHTS, Molecular
Dynamics
Business process
services
4
5
6
Infrastructure
(IaaS)
Platform
(PaaS)
Software
Automated Virtual
hardware, operating
systems, computing
storage and networking
Database, Runtime
environments for you
to develop your own
apps
Core software and
dependencies available
as a utility e.g. unified
communication
Outsource the
process
Packaged software
available ‘click to
deploy’ but self
maintained
1
2
3
Do IT Yourself
IT Tasks
Data Centre
Your design. Your
equipment. Your
Service
Out-task of existing
‘in house’
infrastructure
solutions
Custom infrastructure
solutions, designed
to your specifications
8. Deliver Cloud Services that are
relevant to the industries our
customers work in
7. SaaS services
BT One Cloud Cisco
BT One Cloud Lync
BT Cloud Contact
6. Provide Packaged BT One and BT
Assure services with our customer’s
applications, click to deploy
4. Deliver IaaS regionally with flexibility
and choice to meet customers needs
3. Provide connected DC facilities for
hybrid Cloud and IaaS platforms
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In the last six months
Professional Services – BT Advise Compute
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Systems
Business functions in
convenient packages e.g.
VHTS, Molecular Dynamics
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Software
Packaged software
available ‘click to deploy’
but self maintained
4
Infrastructure (IaaS)
Automated Virtual hardware,
operating systems, computing
storage and networking
3
Data Centre
Custom infrastructure
solutions, designed to your
specifications
Deliver Cloud Services
that are relevant to
the industries our
customers work in
Single pane of glass to manage your Systems
Research and Development applications for Life Scientists
Global Supply Chain parcel track and trace
ePOS for Retailers
Medical transcription for health professionals
Provide Packaged BT
One and BT Assure
services with our
customer’s applications,
click to deploy
Single pane of glass to manage your Software
MS Lync
Application Packaging:
Molecular Dynamics
HPC tools
Deliver IaaS regionally
with flexibility
and choice to meet
customers needs
Single pane of glass to manage your Infrastructure
Hybrid Cloud to support your security and cost
Hypervisor choice delivering easy migration to BT’s Cloud
Flexible commercial model PAYG (7p) to Fixed Price contracts
BT Connect choice for performance and security
Where you need it: US, Brazil, Colombia, UK, Spain, France,
Italy, Benelux
Provide connected
DC facilities for hybrid
Cloud and IaaS
platforms
New Data Centres in Colombia, Mexico,
Singapore, Germany
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In the next 12 months
Professional Services – BT Advise Compute
8
Systems
Business functions in
convenient packages e.g.
VHTS, Molecular Dynamics
6
Software
Packaged software
available ‘click to deploy’
but self maintained
4
Infrastructure (IaaS)
Automated Virtual hardware,
operating systems, computing
storage and networking
3
Data Centre
Custom infrastructure
solutions, designed to your
specifications
Deliver Cloud Services
that are relevant to
the industries our
customers work in
Provide Packaged BT
One and BT Assure
services with our
customer’s applications,
click to deploy
More Pharma R&D services
Health, Retail and Supply chain services
Enabled by:
Service Store: Rich set of services
Click to deploy vertical business services
BT One, BT Assure Plus Rich set of general purpose applications
Enabled by:
Service Store: Application Packaging
Deliver IaaS regionally
with flexibility
and choice to meet
customers needs
Re-use your existing assets via Bring your own zone (BYOZ)
Virtual Desktop & Apps
Storage Services (S3 compatible) including accelerated transfer
Accelerated application data movement
Enabled by:
Cloud Management Systems enhanced quarterly
Provide connected
DC facilities for hybrid
Cloud and IaaS
platforms
IaaS Launch
Hong Kong, Singapore, China, Japan, Australia, US,
UAE, Saudi, South Africa, India, Mexico, Argentina
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BT Compute
• Industry specific cloud services
• Regional IaaS
• Connected Data Centres
IRE
NYJ
SFO
LONAMS
FRA
PAR
MIL
MAD
JAP
SHI
DUB
MEX
HKG
IND
BOG
SIN
HOR
JNB
SYD
ARG
Regional
IaaS
Industry
Services
BT Trace
BT Life Sciences
BT Health
BT Compute will be the IT service enabler for next
generation industry cloud services and provide regional
Infrastructure as a Service offerings.... enterprise class,
how our customers want it, where they want it.
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BT Trace
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BT Trace
Global Trace
Visibility and collaboration across the end-toend supply chain
Warehouse Trace
Optimises warehouse space, inventory,
equipment and people
Asset Trace
Manages/tracks reusable transport items
(RTIs) and other mobile assets
Inventory Trace
Inventory accuracy, maximises availability,
minimisies costs
Trace for Retail
Item level RFID solution that increases sales
and improves customer service
Trace for Health
Manage/track mobile assets and patient
records in a healthcare environment
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BT Global Trace
• End-to-end visibility
• Cloud based service
• Secure data capture and sharing
• Actionable business intelligence
• Exception alerts to any mobile device
• Utility-based pricing model
17%
16%
Improvement in
operational efficiency
Improvement in
customer service
TNT Customer Case Study
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Why BT
• Investment in supply chain
innovation and collaboration with
customers to develop new
products
• Commitment to sector-focused
solutions
• Proven expertise in delivering
global supply chain solutions
• Core BT strengths of: global
networking, secure data handling,
infrastructure and integration
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Bring Your
own Device
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It’s all about:
The data, not the device
Using the device for work, not just bringing it to work
The end-to-end solution, not a single product
Opening up the possibilities, not closing them down
BT Global Services Portfolio
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The barrier between business
and consumer is beginning to
come down…people are going
to become networked all the
time,…I think we are just at the
beginning of this revolution.”
Ian Livingston, BT CEO,
CNN Marketplace Europe, 2012
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Our customers are saying …
15% of IT managers say the
cost of BYOD is unclear1
30% of organisations worry
BYOD requires more
resources e.g. draining the
company’s bandwidth 1
Mobile BYOD will cost you
about 33% more than a
company-owned mobile
device approach2
33% of employees
see no risk in BYOD, yet
only 10% of IT directors
agree with them1
5 million Apple
iPhone 5 units sold in
in launch weekend
46 million apps
downloaded from Apple’s
app store each day
Mobile device security is the
single biggest concern for
74% of IT directors
and executives1
56% of global executives say slow decision-making is a major problem at work3
81% of organisations spend most of their day working collaboratively3
1BT’s “Rethink the Risk” Research – 2,000 IT users and decision makers
2Aberdeen Group
3Collaboration Paradox research
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Our approach allows you to …
BT One Voice anywhere
Reduce voice, mobile and
roaming costs by 45%
Cisco Identity Services Engine
Determine access to
corporate resources by
user, function and device
BT Manage
Mobility Expenses
Achieve savings of up to
30% on mobile bills
BT MobileXpress
Enable simple, affordable
mobile access
BT Mobile Device
Management
Gain visibility and dictate
security policy across the
whole mobile estate
BT Assure Web Security
Protect against web threats
with scalable solution
BT Mobile Security
Enforce strong security
and authentication services
for mobile employees
Enterprise App Store
Increase productivity through
self service applications
Get more
work done
Make
decisions faster
Work from
anywhere
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We make it work
•
BYOD is an opportunity for your business
•
No single solution fits all. We will help
you develop a BYOD strategy that suits
your organisation
•
BT Advise experts work with you to build
a roadmap for formalising the way you
use mobile devices
•
Our wide and varied portfolio covers
your end-to-end BYOD requirements
•
Our flexible and scalable solution meets
your needs now and in the future.
BT Global Services Portfolio
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