Fire
Action
The Network Building
97 Tottenham Court Road
On discovering a fire - operate the nearest
fire alarm call point. Dial Ext: 222 / (9)999
& call the Fire Brigade - your address is:
The Network Building
97 Tottenham Court Road
London WC1T 4TP
Only attempt to fight the fire, if it is safe
and practical to do so - using the most
appropriate fire extinguisher for the type of
fire you intend to tackle.
Do not use WATER on ELECTRICAL or
FLAMMABLE LIQUID fires.
On hearing the fire alarm - leave the building
by the nearest AVAILABLE FIRE EXIT.
• CLOSE - all doors and windows as you leave.
• Do NOT - stop to collect belongings.
• Do NOT - use the lift.
• Do NOT - re-enter the building until instructed to do so
by the Senior Fire Officer present.
When clear of the building - proceed to your
designated FIRE ASSEMBLY POINT at:
Tottenham Court Road
Issued by: Fire Safety Manager, UCL Estates, Gower Street, London, WC1E 6BT.
NETWORK BUILDING
London W1T 4TP
Tenants Handbook
September 2007
Version 1
This document was first drafted in September 2007 there
are no previous versions.
Tenants Handbook - Network Bldg -Jul 2007
-1-
Page No.
Section 1
Contents Page
2
Section 2
Introduction/Purpose of Document
3
Section 3
Floor Areas
4
Section 4
Plans
6
Section 5
Management Personnel
7
Section 6
Building Management and Operation
8
Section 7
Building Manuals
30
Section 8
Insurance
31
Section 9
No Smoking Policy
32
Section 10
Base Build Specification
33
Section 11
Fitting Out
38
Section 12
Service Charge
39
Section 13
Professional Team involved in the development of the
building 1996
40
Section 14
Statutory Suppliers
41
Section 15
Disclaimer
42
Section 16
House Rules for Contractors Working at Network
Building
43
Section 17
Post Room Procedures
50
Section 18
Fire Evacuation Procedure
51
Section 19
Bomb Evacuation Procedure
72
Section 20
Waste Management Policy
98
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SECTION 2 - INTRODUCTION/PURPOSE OF DOCUMENT
Network Building is Leased by Coal Pension Properties Limited, the property holding
company for the British Coal Pension Funds.
Network Building is a development that dates back to late 1950’s and was refurbished in the middle 90’s to meet modern office standards.
This document has been created to provide a guide to office and retail tenants on the
operation and management of the building, as well as giving a broad overview on the
technical specification.
The Operating & Maintenance Manuals for the building also contain extensive
additional information. These are held in hard copy in the car park electrical switch
room which can be viewed by arrangement with the Building Management.
Reference is made throughout this document to Building Management.
This is
defined as personnel based at the Building.
The Landlord is separately referred to and is represented by LaSalle Investment
Management based at 33 Cavendish Square (see Section 5). There is a difference
and where the Landlord is referred to it is recommended Tenants refer to their leases
for further information.
The Landlord and Building Management reserve the right to vary the operational
arrangements set out in this document from time to time. Tenants will be notified of
material changes in writing.
This Handbook is reviewed and updated from time to time.
Tenants Handbook - Network Bldg -Jul 2007
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SECTION 3 – FLOOR AREAS
3.1
Schedule of Floor Areas – Office Space
FLOOR AREA (net internal rounded
to nearest 1m²)
(sq m)
(sq ft)
FLOOR
USE
Sixth
Whitfield Street
879
Fifth
Whitfield Street
8,590
Fourth
Whitfield Street
4,829
Third
Whitfield Street
4,829
Second
Whitfield Street
4,829
First
Whitfield Street
5,891
Ground
Whitfield Street
5,378
Reception
Whitfield Street
603
Fifth
Tottenham Crt Rd
0
Fourth/Third
Tottenham Crt Rd
12,426
Third
Tottenham Crt Rd
0
Second
Tottenham Crt Rd
6,215
First
Tottenham Crt Rd
2,327
Lower Ground
Plant
Rooms/corridors
* Car park at lower ground floor level has 21 parking spaces
* 5 motorcycle bays
* Provision for up to 30 cycles
These measurements are based on a details used by head office to determine rates.
Tenants Handbook - Network Bldg -Jul 2007
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3.2
Schedule of Floor Areas – Retail Units
Unit No.
Ground and Basement
Total
Combined
Sq m
Sq ft
1, 96 TCR - Multiyork
7,539
2, 98 TCR - Ultimate Burger
1,358
3, 99 TCR - Coffee Republic
1,815
4, 100 TCR - Prêt A Manager
1,195
Tenants Handbook - Network Bldg -Jul 2007
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SECTION 4 - PLANS
A selection of plans are included in this document. Copies of further plans are
available for inspection on the PDF, disc-based Manual system can be accessed by
arrangement with Building Management.
If copies of plans are required in electronic format by tenants, contact should be
made with the relevant members of the professional team, details in Section 13. A
charge may be made by these parties for the supply of plans, which will be the
applicants' responsibility to pay.
This section includes plans:
General M&E Plans
Fitzroy Robinson
7830 D- 100
Ground Floor
7830 D- 101
First Floor
7830 D- 102
Second Floor
7830 D- 103
Third Floor
7830 D- 104
Fourth Floor
7830 D- 105
Fifth Floor
7830 D- 106
Sixth Floor
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SECTION 5 - MANAGEMENT PERSONNEL
The property is managed by LaSalle Investment Management (LIM).
LIM are based at 33 Cavendish Square, London W1A 2NF. Telephone No. 020
7852 4000/Fax No. 020 7852 4374.
The management surveyor is based at 33
Cavendish Square. Tenants will be advised of the named individual responsible
from time to time.
The management surveyor will be supported by a building surveyor, also based at
LIM, 33 Cavendish Square, contact details as above.
Day to day matters at site level will be dealt with by a Building Manager. Details of
the individual concerned, his attendance at the property and his contact details will
be supplied from time to time.
Site staff during core office hours (09.00-17.00hrs Monday to Friday) will comprise a
reception guard, part time building manager and weekly mobile engineer for the
common and service areas.
Full operational details will be made available to
Tenants from time to time and will depend on the occupancy profile.
Details for out of hours presence and contact details will be made available from time
to time.
The Building Management will hold meetings with all tenants on an ad hoc basis.
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SECTION 6 - BUILDING MANAGEMENT AND OPERATION
The building has office space on 1st to 6th floors with retail units at ground floor level
on Tottenham Court Road.
Main Landlords air conditioning plant and air handlers are on the roof with small
booster pumps, boilers and calorifiers in the lower ground floor boiler room. Ancillary
Landlords/Tenant plant areas are located externally on roofs around the building on
1st floor and 5th floor roof levels.
Tenants Handbook - Network Bldg -Jul 2007
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6.1
Control of Systems
The Building Management will monitor the operation of the main building airconditioning (A/C) via Building Management systems.
The Building Management will be responsible for controlling the main elements of
the building mechanical and electrical plant located in plant rooms.
A/C will operate during core office hours (0700-19.00 hrs or as varied from time to
time) Monday to Friday. The A/C will be capable of operation outside these times by
arrangement, other than during maintenance replacement etc, but will attract
charges to those tenants utilising them.
The building A/C can operate on a floor by floor basis. Motorised isolation valves for
chilled water are provided at each floor level. And serve fan and coil units in the
ceilings.
All other systems will be available 24 hours per day, 7 days per week subject to
lease terms and normal provisions for maintenance repair, replacement, etc.
Each fan coil is individually controlled via a return air sensor located in return airflow.
The Building Management System (BMS) serves only as plant on off timer and
monitor to the air handler and heat recovery system.
Heating is by means of perimeter radiators on each floor, served by closed hot water
system pumps and boilers from the boiler room at basement level. Temperature
control is achieved by thermostatically controlled valves on return leg of each
radiator.
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6.2
Access
Access for tenants is available 24 hours per day, 365 days a year.
There are two main points of access to the office building.
6.2.1 Office Space
The main entrance for office staff, pedestrians, Visitors and wheelchair access
is from Tottenham Court Road West pavement.
Tenants may advise reception the arrival of their visitors. Arrangements for
access from reception to the office floors will be made with individual tenants.
Visitors should be asked to wear visitors badges at all times while in the
building.
For deliveries see Section 6.5.
6.2.2 Car Park
There is a car park under Whitfield Street side of the building and there are
three either side of the down ramp in Cypress Place of which one set is
assigned to 98, 99 and 100 Tottenham Court Road.
6.2.3 Retail Units
Retail units within the building structure are all self contained and do not
derive any services or entry from the office block or lifts.
Access to their units is at street level via their own front doors, which they will
control, or from Cypress Place behind the building.
Escapes onto Cypress Place are designated emergency exits. No retail unit
shares building access of any kind.
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Visitors to Retail Units
During trading hours access will be via the main unit retail entrances at
ground floor from pavements in Tottenham Court Road and Cypress Place.
Maintenance Contractors for both Office & Retail Tenants
All Tenants will be required to advise Building Management in advance of the
details of maintenance personnel or contractors visiting the building where
plant is only accessible from the main building. A list of the individual names
for the next working day will be emailed to Building Management by 1700
hours each day. Details of companies will also be required.
These personnel will be required to access the building via reception for office
and retail tenants.
They will be required to sign in and wear ID at all times while inside the office
block. This includes periodic maintenance/services personnel.
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Ground Floor Layout for visual purposes only
Reception
Reception
Whitfield
Tottenham
Street
Court Road
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6.3
Disability Discrimination Act
Access is provided for wheelchairs into both building receptions by means of ramps
specifically made to fit over the steps at Whitfield Street and Tottenham Court Road
entrances.
Wheelchair access to the office space inside is available via reception and lifts to the
office floors.
Disabled toilet facilities in the offices are provided on the ground floor only.
In the retail units, tenants will be required to ensure their units, once fitted out,
comply with the Disability Discrimination Act so far as reasonably practical. Access
to each letting is via pavement.
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6.4
Signage
Office Tenants
No external signage will be permitted.
A Tenants directory board will be provided in the main reception. Tenants will be
permitted to have their sign in the space provided, utilising the system provided by
the Landlord. The Building Management will make arrangements for this to be done
and recover the costs from the Tenant direct.
Tenants will not be permitted to have lists of any associated or subsidiary companies
registered at the building displayed in the main reception area.
Retail Tenants
Retail Tenants should refer to their leases for guidance on signage.
Tenants Handbook - Network Bldg -Jul 2007
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6.5
Security
CCTV
The ground floor entrance, from Tottenham Court Road and Cypress Place are
covered by CCTV. Also covered are the back escape doors to retail units and inside
the building’s car park. Appropriate Data Protection notices are posted. Images will
be recorded on hard drive.
ID cards
The Building Management check company ID cards to assist building security. They
may introduce and control operation of any barriers in the main reception. Each
tenant has its own access control system.
Patrols
The Landlord’s security will patrol common areas outside core office hours and
Tenants will be responsible for security within their own demise.
Reception Operation
The building will have a manned presence 24 hours per day, 365 days per year.
Main reception will operate from 07.00 to 19.00 Monday to Friday. Doors will be
locked under electronic control from 19.00 each day Monday to Friday. Access
outside these times will be by calling the guard on his mobile phone – number
posted on a mobile sign post in reception or by entering a code number on the key
pad entry system. Exit out of hours will be via the main doors using electronic
release. These arrangements will be subject to change from time to time. Details to
be supplied by Building Management.
Intruder Alarm System
There is an intruder alarm system operating on the roof only.
Tenants Handbook - Network Bldg -Jul 2007
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Retail Units
Retail tenants will be responsible for their own unit security both for the shop front
and service access doors to their units from within the basement and ground floor
corridors.
Basement Corridors
Basement corridors exist only for plant maintenance in the boiler plant room and old
oil storage room. They are not accessible to tenants without permits to work.
All contractors will be logged in and out of the building by Reception Guard and must
wear ID at all times – see visitor access in Section 6.2.
Roof Access
These are secured by key held by Building Management/Reception. Access by prior
arrangement with Building Management and will be subject to completion of a Permit
to Work.
Basement Plant Room Access
These are secured by key held by Building Management.
Access by prior
arrangement with Building Management and will be subject to completion of a Permit
to Work.
Plant Risers
These are secured by key held by Building Management.
arrangement with Building Management.
Access by prior
Office Tenants and will be subject to
completion of a Permit to Work.
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6.6
Office Tenants Post, Deliveries & Couriers
Office Tenants post
Post is delivered to the building via Reception.
The Building Management provide a sorting facility in reception by the reception
guard.
Tenants may pick up their mail from reception.
Office tenants will use
nominated individuals to collect their post.
Other deliveries may be notified to tenants by phone for collection.
Tenants outgoing post will be collected from reception on weekdays. Tenants will
organise pick-up times with their carriers.
Retail Tenants Post
Retails tenants will receive their postal deliveries direct to their ground floor
entrances.
Couriers for Office Tenants
Couriers will be signed in on reception and directed to tenanted floors via lifts.
Office Goods Deliveries
All deliveries to be via reception.
By arrangement with The Building
Management/Reception out of ours.
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6.7
Vertical Movement of Goods, Materials & Furniture within the Office
Areas
Vertical movement of goods within the building will be via the passenger/goods lift.
For any major removals or movements, tenants will be required to agree
arrangements with the Building Management in advance. It would be normal to
protect the lift car walls inside if there is likely to be significant risk of damage to
decoration.
The main office lifts can be used for the movement of furniture by arrangement with
the Building Manager and reception staff that hold keys and covers for specific lifts.
Retail tenants do not have use of the lifts.
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6.8
Waste Management Procedure & Policy
Section 20 includes a copy of the current Waste Management Procedure, which all
Tenants are required to comply with.
Network Building has a compactor that all office tenants have use of. Retail units
dispose of waste under their own arrangements. Bin storage is available in the
surface car park in Cypress Place.
The Waste Management Procedure will be reviewed and updated from time to time.
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6.9
Cleaning
6.9.1 Building Management
Cleaning of the main reception, the entrance glass and ground level
emergency escape will be responsibility of Building Management.
Cleaning of the toilet suites in the building will be the responsibility of Building
Management.
Cleaning of both staircases and landings will be the responsibility of Building
Management.
Façade
Building Management will be responsible for the periodic cleaning of the
facades under the service charge.
This includes only the reception walls
outside, and the soffit around the building at between ground and first floor.
Lifts
Building Management will be responsible for the cleaning of both lifts in the
building.
Windows
The Building Management will be responsible for the external cleaning of the
windows to stair wells in the back emergency staircase for both sides of the
building and also the main stairs to TCR side.
6.9.2 Office Tenants
Office tenants will be responsible for cleaning both interior and exterior faces
of windows and frames in their demises (see Lease).
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6.9.3 Retail Tenants
Retail tenants will be responsible for cleaning their shop fronts.
6.9.4 All Tenants
All Tenants will be responsible for cleaning the interior of their own demised
area.
Tenants will be supplied with details of the Building Management’s cleaning
contractor and tenants will be encouraged to make use of this same company.
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6.10
Repairs & Maintenance
Building Management
The Building Management will be responsible for:
•
Maintenance and repair of the roof, structure and exterior of the
building.
•
Maintenance and repair of the main office entrance doors and inner
doors on the ground floor.
•
Maintenance and repair of the main lifts and main M&E plant.
•
Repair of the fan coil units within office tenants demises but not the
maintenance of their filters or setting temperature set points. This is
Tenant driven.
•
Maintaining and testing the emergency lighting systems in the
stairwells and common areas only.
•
Maintaining the Fire Alarm system including tenants approved
additions.
Office Tenants
Tenants will be responsible for maintenance and repair of the interior of their own
demises.
Office tenants will be responsible for maintenance and repair of the ceilings and
raised floors within their demises, including electrical distribution and lighting from
the tenant metered fuse distribution boards.
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Retail Tenants
Retail Tenants will need to refer to their leases for details of service provision.
Generally, these lettings are autonomous and have no connection with the main
office block above, other than by fire detection systems.
All Tenants
Telecoms – All tenants will be responsible for their own telecom systems from the
point they enter the building via designated routes.
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6.11
Alterations & Fitting Out
Tenants should refer to their leases to establish whether Landlord’s consent is
required for any proposed alterations or additions.
If consent is required the Tenant should submit to the Landlord in triplicate, full
detailed drawings, specifications, scope of works, method statements and risk
assessments.
The Landlord may require the proposals to be referred to its
professional advisors in which case the Tenant will be responsible for their
reasonable costs in addition to the Landlord’s reasonable surveyors and legal costs.
If the Tenant wishes to alter any of the Landlord’s base build systems (e.g. air
conditioning system, fire alarm system) then the works will have to be supervised by
the Landlord’s relevant contractors and/or consultants at the cost of the Tenant.
If, as a result of the Tenants works, any of the Landlords base build systems require
modification or re-commissioning this will be at the Tenant’s cost. The Landlord
however cannot warrant that the Landlord’s base build systems will perform to their
design parameters if a Tenant has carried out alterations (such as partitioning).
All alterations must be formally approved in writing, normally by Licence, by the
Landlord before works commence.
All alteration works will be carried out in accordance with the House Rules for
Contractors issued by Building Management. A sample copy of these guidelines can
be found in Section 15
of this Handbook.
A current version is available from
Building Management and must be obtained, read and signed by contractors in full
acceptance of the terms together with any Permits to Work before work commences.
Tenants will be required to provide the Building Management with a copy of the
Manuals and Health & Safety file for their fit out and subsequent alterations where
applicable for incorporation into the Building Files.
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6.12
Retail Mechanical & Electrical Servicing Philosophy
Retail units are autonomous in that all M&E systems are self contained
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6.13
Fire Safety
A Fire Certificate is not required for the building under current legislation.
The Landlord will carry out Risk Assessments for the Common Areas.
All Tenants will be required to carry out their own assessments in their demises and
should take their own advice on this.
The Tenants will be required to provide copies of their Assessments to the Landlord
and Building Management.
Fire Alarm
Office Tenants
The fire alarm system is fully installed and operational throughout the common areas
of the building. No alterations or adjustments are to be made to the system without
prior notification to Building Management and written approval from the Building
Management and Landlord’s Insurer together with attendance by Landlords
contractor at tenants cost, to check the works and make final connections to the
main system (see Section 6.11).
Retail Tenants
Retail tenants have a pre-installed fire alarm system linked to the main building
control system.
Retail tenants will be required to pay all costs incurred in the
Landlords fire alarm contractor attending site for the connection and commissioning
of the retail tenants fire alarm systems during any subsequent alterations or
amendment.
No alterations or amendments to be carried out to the fire alarm
system without prior written notification to the Building Management and written
approval from the Building Management and Landlord’s Insurer (see Section 6.11).
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Fire Fighting Lift
There is no designated Fire Fighting Lift.
Evacuation Procedure
Full details of this will be issued by the Building Manager to incoming tenants and
from time to time and the appropriate test evacuation drills will be conducted twice
per year.
Section 18 includes a copy of the current Fire Evacuation Procedure.
Fire Alarm Testing
The fire alarm system will be tested weekly and written procedures for this will be
issued by the Building Manager from time to time.
Fire Exits
Fire exits and escape routes throughout the building must be kept clear at all times
and are identified by statutory signage.
It is the responsibility of all Tenants to make sure these routes are kept clear.
Emergency Power
Common Areas – Emergency lighting is installed throughout common areas
including escape corridors, roof, stairs, reception and toilets. There is no separate or
sustainable generated source.
Office Areas – emergency lights are installed to the office floors as laid out at
practical completion i.e. open plan but it may require alteration or augmentation as
part of the tenants fit out.
Retail Units – Retail tenants will need to install appropriate emergency lighting
measures to reflect their final layouts as part of their fit out.
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6.14
Bomb Procedures
Section 19 includes a copy of the current Bomb Alert/Evacuation Procedures for
Network Building.
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SECTION 7 - BUILDING MANUALS
A copy of the Operation and Maintenance Manuals for the building are held on site in
the Building Managers office and can be made available for consultation by tenants
and their contractors upon request.
Contractors will be required to sign a register to confirm they have consulted the
documentation prior to starting work.
Contractors will not be permitted to remove the Manuals from their designated
location.
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SECTION 8 – INSURANCE
The Landlords Insurance Brokers are:
Ascent Insurance Brokers Limited
5th Floor,
110 Fenchurch Street
London
EC3M 5JT
Tel:
020 7421 2450
Fax:
020 7427 2490
Main contacts:
P. Carolan
R. Marriott
Any incident likely to for the basis of a claim under the Landlord Policy of Insurance
must be notified to Ascent as soon as reasonably practical.
Notification should be confirmed in writing at the earliest opportunity.
The Building Manager should also be notified.
Tenants will be provided with a claim form to fill out and will be expected to give
every assistance to the insurers.
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SECTION 9 – NO-SMOKING POLICY
The Common Areas and Plant Rooms of Network Building are designated as nosmoking areas at all times.
All toilet areas are designated as no smoking areas whether demised or not.
Tenants Handbook - Network Bldg -Jul 2007
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SECTION 10 - BASE BUILDING SPECIFICATION
10.1. STRUCTURAL DESIGN STANDARDS
Vertical Heights
Slab to Slab Height
Typically 3m
Floor to Ceiling Height
Typically 2.4m
Raised Floor (Overall)
100 - 150mm
Imposed Floor Loadings
There are no documented listings for this building but it may be safe to
assume general details as below:
Office Floors: 4.0 kN/sq m + 1.0 kN/sq m
Roof Plant Locations: 7.5 kN/sq m + 1.0 kN/sq m
10.2. EXTERNAL FINISHES
Pebble dashed pre-cast concrete panels, rendering and London brick.
Crittal window frames with secondary glazing inside. Some double-glazed
replacement windows are fitted on Howland Street Elevation.
Roof
Asphalt waterproof membrane. Concrete paviours providing rigid insulation
with pre-cast raised concrete plinths to support plant.
Entrance
Revolving glass front door with glass side pass door sited in a floor to ceiling,
wall to wall glass screen.
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10.3. INTERNAL FINISHES
10.3.1
Offices
Ceilings
Fully accessible 300mm x 300mm suspended fibre tiles on a metal grid with
plasterboard margins.
Lighting
Cat 2 lighting (downlight component).
400 - 750 lux at desktop height.
Walls/Columns
Plasterboard dry lined and directly plastered walls with emulsion paint finish.
Floors
Fully accessible 600mm x 600mm metal tiled raised floors.
Windows
Steel framed Crittal windows finished in oil based gloss paint.
Internal
aluminium frames carrying secondary glazing in self-finish grey.
Doors
Solid core veneered.
Ironmongery
Chrome’ D’ handles, push plates and hinges.
10.3.2
Entrance Hall
Ceiling
Plasterboard, with painted finish and recessed feature lighting.
Walls
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Polished plaster walls. Steel lift doors and architraves finished in metallic gun
metal.
Floor
Limestone - predominantly honed finish.
10.3.3
Lift Interiors
2 x Passenger only
Metal ceilings, incorporating recessed lighting.
Formica walls with a half height mirror-to-ceiling on rear wall. Floor carpet
matching lift lobbies.
10.3.4
Toilets
Ceilings
Plasterboard with painted finish and insert down lighters.
Walls
Mixture of colour matched melamine panels and painted walls, back bonded
glass to wall panels behind sink units and open areas.
Floors
300mm x 300mm fully vitrified ceramic floor tiles.
Doors
Solid core Maple.
Cubicles
Standard height system partitions with melamine faced panels.
Sanitary Ware
High quality white vitreous china.
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Vanity Units
Hand basins set in a melamine finished vanity top with wall mirrors over the
basins. Wall mounted hot air dryer.
10.4. MECHANICAL & ELECTRICAL SERVICES
Air Conditioning/Heating
Offices are served by internal fan and coil units above the ceiling to suit open
plan layout. Temperature is controlled at the fan coil unit by return air sensors
for each unit.
External Design Conditions
Summer:
29°C db
Winter:
-3°C (sat)
20°C wb
Internal Design Conditions
Summer:
22°C +/- 2°C db (no humidity control)
Winter:
22°C +/- 2°C db (no humidity control)
Tenant Small Power Cooling Loads
General Offices: 25 W/sq m
Fresh Air Ventilation
Offices:
10.0 litres/sec/person
Humidity Control
No control over relative humidity is provided other than by fortuitous
dehumidification arising as a consequence of supply air cooling.
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Mechanical Ventilation System
Fresh air is distributed into the building from Main Air Handler on roof via
dedicated fresh air duct risers and ductwork into each office floor level. Ducts
are terminated at the back of each fan coil unit. Exhaust air is taken from
office space via open ducts in ceiling void, into return air duct through the
building to the main AHU and then to atmosphere. The air handler has a heat
recovery system fitted.
Lifts
2 x 13 person (1,000kg) passenger lifts.
Speed: 1.6m/sec.
Average Waiting Time: less than 15 seconds.
Serving the ground to fifth floor but only up to fourth floor is active.
Electrical Installation
Incoming metered electrical supply to LV Distribution board in basement car
park.
Tenants' Power
General Offices: 25 W/sq m
Telecommunications & Data
There is a BT cupboard in the basement, cable support systems and riser
cupboards to facilitate tenants' telecommunications and data requirements.
Automatic Controls & BMS
A microprocessor based system with stand alone intelligent out stations that
control and monitor the base building services installations.
Life Safety Standby Generator
This building does not employ the use of a standby generator.
10.5. GENERAL
Acoustic Criteria
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- 36 -
Offices: NR 38
Toilets: NR 45
Tenants Handbook - Network Bldg -Jul 2007
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SECTION 11 - FITTING OUT – DESIGN, GUIDANCE & HOUSE RULES
Retail Tenant Design Guidelines
Section 4 provides information on the space available to retail tenants for their plant
and equipment.
The Landlord will not approve projecting signs.
All Tenants – House Rules for Contractors
Contractors undertaking fit out works will be required to comply with the House Rules
for Contractors a sample copy is included in this Handbook in Section 15. These
may be subject to modification and a copy of the current version will be available
from Building Management prior to the start of any works on site. Contractors will be
required to sign a copy of the rules and regulations prior to the commencement of
work on site.
Tenants Handbook - Network Bldg -Jul 2007
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SECTION 12 - SERVICE CHARGE
A service charge will operate on the building to cover the costs of shared systems,
provisions and services. These include;
Common parts:
• Fire Detection and Control,
• Normal and Emergency lighting,
• Hot and cold water for welfare
• Security
• Cleaning/Sanitary
• Central Heating
• General repairs inside and out.
• Decoration
• M&E systems
Offices:
• Central heating,
• A/C to TCR side of the building
Administration:
• Management fees
Information can be made available on this under separate cover.
Written requests should be submitted to the Landlord.
Tenants Handbook - Network Bldg -Jul 2007
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SECTION 13 - PROFESSIONAL TEAM INVOLVED IN THE REFURBISHMENT OF
THE BUILDING
Client
LaSalle Investment Management
33 Cavendish Square
London
PO Box 2326
London W1A 2NF
Principal Contractor
Willmott Dixon Construction Ltd
Willmott Dixon House
286 Chase Rd
Southgate
London N146HF
Tel:
Fax:
Tel: 0181 882 8833
020 7852 4000
020 7852 4374
Letting Agent
Allsop & Co
27 Soho Square
London
W1V 6AX Tel: 0170 437 6977
Healey & Baker
29 St. George Street
London
W1A 3BG Tel: 0170 629 9292
Services Engineer
Cundall Johnson and Partners
13-17 Long Lane
London
EC1A 9PN
Tel:
0171 776 5000
Structural Consultant
Keneth Mitchell Associates
Chase Cottage
Sutton Place
Abinger Hammer
Surrey
RH5 6RP
Tel:
01306 730234
Quantity Surveyor
Banks Wood And Partners
108-112 Kings Road
Brentwood
Essex
CM14 4EA
Tel 01277 262870
Architect
Fitzroy Robinson
Grafton House
64 Maids Causeway
Cambridge
Tel: 01223 361221
Tenants Handbook - Network Bldg -Jul 2007
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SECTION 14 - STATUTORY SUPPLIERS
As at practical completion the following companies supply statutory services to the
building.
Electricity
EDF
0800 111 999
Gas
EDF
0800 111 999
Water
Thames Water
0845 920 0800
Drainage
Thames Water
0845 920 0800
Tenants Handbook - Network Bldg -Jul 2007
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SECTION 15 - DISCLAIMER
LaSalle Investment Management for themselves and for the owners of this property
whom they act, give notice that:
i.
The information in this Handbook is a general outline to give guidance on the
proposed operation of the building and it does not constitute the whole or part
of an offer or contract.
ii.
LaSalle Investment Management cannot guarantee the accuracy of any
description, dimensions, references to condition, necessary permissions for
use and occupation and other details contained herein and prospective
tenants must not rely on them as statements of fact but will need to satisfy
themselves as to their accuracy.
iii.
LaSalle Investment Management and the owners of this property will not be
liable in negligence or otherwise for any loss arising from the use of the
information in this document.
iv.
The references to any plant, machinery, equipment, services, fixtures or
fittings at the property shall not constitute a representation as to its state or
condition or that it is capable of fulfilling its intended function. Prospective
tenants will need to satisfy themselves as to the fitness of such items for their
requirements.
Tenants Handbook - Network Bldg -Jul 2007
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Section 16
HOUSE RULES
FOR CONTRACTORS WORKING AT
Network Building
September 2007
Tenants Handbook - Network Bldg -Jul 2007
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INTRODUCTION
Network Building is a multi-tenanted office block and the following House Rules have been drawn up
taking into consideration the way the building operates and the services provided to the tenants and
also to ensure that disruption to the tenants within the building is kept to an absolute minimum. This
is why, to some extent, the House Rules appear to be fairly restrictive.
All building project works must be carefully co-ordinated with the Building Management Team and any
major refurbishment works will be subject to regular site meetings with the tenant’s appointed Project
Management Team and/or Site Foreman.
BUILDING MANAGEMENT CONTACT NUMBERS
Building Management Office
Tel:
Fax:
020 7436 0973
020 7580 3765
Building Management Team:
Building Manager
Neil Winter
In-House Services:
Security Manager
Security Supervising Guard
Stephen Lee (Bridge Security Ltd)
Bob Hunter (on site) 020 7436 0973
PLEASE NOTE:
If you have any queries or require further clarification on any of the above House Rules, please
contact a member of the Building Management Team.
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USE OF SERVICE ACCESS FROM CYPRESS PLACE
Cypress place is a common roadway running behind the building and is council maintained. There
are no particular rules for using this access to the building except being mindful that it is a public
thoroughfare and can on occasion become busy.
It is a narrow street with minimal room for stopping and loading throughout the day but at weekends
and out of normal hours, it may be possible to make deliveries or collections without causing too
much disruption to traffic.
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CAR PARK
1.
Parking in the car park is strictly by arrangement with tenant only. Building Management have
no spaces available.
RECEPTION
SECURITY
1.
The main contractor is to provide Security with a list of all sub-contractors. Failure to do so will
result in the sub-contractors not being allowed entry.
Security must be provided with a list of personnel, in writing or by fax, for weekends or out of
hours work. Any person not on the list will be refused entry. This includes sub-contractors.
2.
Security passes are to be displayed at all times.
3.
All security passes must be returned to Security when a contractor leaves the site, this includes
lunch, any other breaks and completion of the days work.
4.
Entry may be refused the following day if the security pass has not been returned.
5.
Any contractor found in an unauthorised area or an area other than stated on building pass will
be removed from site.
6.
If applicable all contractor’s vehicles and bags will be searched when leaving site.
COMMUNICATIONS
1.
The Site Supervisor or similar should provide the Building Management Office with details of
mobile telephone/s that are permanently in use on the site. A copy of these will be given to
Security to enable them to make contact when deliveries arrive, etc.
2.
Emergency telephone numbers must be provided in case of problems or incidents on site out of
hours. These should be given to the Building Management Office and a copy will be issued to
Security.
USE OF LIFTS
1.
Contractors can use passenger lifts.
2.
The contractors are to ensure that the lift is adequately protected with Corex, or similar, to
prevent any damage to the lift car and walls. Lift tracks and lift car are to be inspected and
cleaned by the contractor on a regular basis to prevent lift breakdowns. If a lift breakdown is
proved to be the fault of the contractor, the repair will be charged to the contractor.
3.
Smoking is not permitted in lift cars.
4.
Furniture deliveries and company moves will be handled on a separate list.
Tenants Handbook - Network Bldg -Jul 2007
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5.
LIFT DIMENSIONS
Í 900mm Î
(Door opening)
Floor to ceiling height in this area
2200mm
1010mm
1660mm
HEALTH AND SAFETY
1.
All contractors on site are bound by the relevant Health and Safety legislation by CDM or by
Building Management.
2.
Fire exits must be kept clear at all times. Please note that all staircases are major fire escape
routes. No materials are to be carried via the fire exit staircases during normal working hours.
No smoking is permitted in these areas.
3.
The main contractor is to nominate fire wardens. Fire wardens will be trained by Building
Management and will be expected to take part in Tuesday morning alarm tests.
4.
A final patrol of site areas must be carried out by a responsible person before close of work for
that day and report to Security that all is in order and sign the Security log.
SPECIALIST WORKS
The following require special “permit to work”
1.
2.
3.
4.
Hot works
Connection to mains electric
Connections or works to fire alarm system
Connection to all water services
This will only be issued by Building Management on approval of works schedules supplied by the
contractor. Any person working on the above without a valid permit will be removed from site by
Security. When works are complete the contractor must seek out a member of Building Management
to inspect and sign off the works on the form provided.
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NOISE LEVELS
Noisy works are to be carried out at the following times only:
Weekdays:
Up to
After
08:00 hours
19:00 hours
Weekends
By prior arrangement with Building Management (from 19:00 hours on Friday up until
08:00 hours Monday).
NB: Noisy works are defined as the use of percussion tools and any other works which will
interrupt the normal quiet expected in an office environment, this includes:
hammering/drilling into core structure, ceiling and floor
kangoing
diamond drilling
Prior notification must be given to the Building Management in order for them to assess the works, as
these may have to be done at weekends only (we are obliged to give tenants at least 3 working days
notice).
The use of radios etc, players is permitted providing the volume is kept to a minimum - otherwise
they may be confiscated for the duration of the contract.
[It is to be remembered that tenants within the office block are fully aware of the times that contractors
can carry out noisy works and any variation of these times is more than likely to be reported].
DELIVERY ADDRESS
Network Building address to be used for all deliveries. Agreement on the day as to whether front or
rear access is appropriate.
GENERAL
1.
All contractors and sub-contractors must be briefed on the rules and regulations that are in
force at Network Building.
2.
Ignorance of the house rules will not be accepted as an excuse for any breach of the house
rules that may occur.
3.
Contractors are responsible for the cleanliness of the staircase. It must be swept daily and it is
to be mopped and the handrails wiped clean weekly).
WORK IN RISERS
Risers in the building run through demised areas. Access to these if needed is by prior arrangement
with the Building Manager and the tenants concerned. Other than in case of emergency at least 2
days notice must be given. It is at the discretion of the tenants in these demised areas as to whether
the works is to be carried out outside of normal operating hours. If additional attendance costs are
incurred by the tenants in providing access, the contractor will be required to meet this.
Do Building Management need to be in attendance.
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WORK ON THE ROOF.
By prior arrangement with Building Management and subject to Permit to Work only.
GENERAL POINTS TO NOTE FOR WORKS PROGRAMMING PURPOSES
1.
Tenants and Contractors should note that, with the exception of minor attendance, to open
doors or deactivate alarms all attendances are chargeable to the respective tenant and they
should ensure that these costs are included within any tender, contractual agreement or
purchase order. The current scale of charges is retained in the Building Manager’s office.
2.
Full Method Statements and Risk Assessments complying with CDM and H&S at Work must be
submitted for comment and approval at least one week prior to work commencing.
3.
Tenants and their contractors and consultants will ensure that all works are carried out in
accordance with the Method Statements and Risk Assessments prepared together with all
applicable Guidelines, Standards and recognised safe working practices.
Tenants Handbook - Network Bldg -Jul 2007
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Section 17 – POST
Once the post has arrived at Network Building, the mail will be immediately sorted
and organised for the tenant to pick up in reception.
The time for collecting your post is approximately 10 am.
If there are delays from the post, we shall advise you.
For courier/ express/registered delivery, you will be requested to come to the
reception
to sign the parcel/s or if you have given the receptionist/guard the
permission to sign the delivery goods.
In order for our administration department to sign the acceptance document on your
behalf for parcel/letters, you must advise the Building Manager in writing.
Evening Post Collection.
Tenants will make their own arrangements for collection.
Tenants Handbook - Network Bldg -Jul 2007
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Section 18 – FIRE EVACUATION PROCEDURE
Tenants Handbook - Network Bldg -Jul 2007
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LaSalle Investment Management
INCIDENT CONTROL MANAGEMENT
FIRE EVACUATION PROCEDURES FOR
NETWORK BUILDING
97 Tottenham Court Road
London W1T 4TP
Tel: 0207 489 0151
Fax: 0207 489 1209
September 2007
Tenants Handbook - Network Bldg -Jul 2007
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FIRE EVACUATION PROCEDURES
NOMINATED PERSONS
In order to comply with the Fire and Health & Safety Legislation, and to help protect
lives, it is essential that each tenant organisation adheres to the strict guidelines in
relation to Fire Precautions within each demise.
The importance of having nominated and named individuals with specific responsibilities
for Fire Safety Management cannot be underestimated. A co-ordinated and interactive
approach must be made, with each group aware of their own responsibilities.
TENANT RESPONSIBILITIES
FIRE LIAISON OFFICER
During normal office hours the Fire Liaison Officer will be Neil Winter, the Building
Manager or his nominated replacement during his absence.
If a fire were to occur the Fire Brigade would require a detailed report from site. We
therefore recommend that a Fire Liaison Officer be appointed for the entire building. The
Fire Liaison Officer will take a full and detailed report from the Fire Wardens, stating if the
property is clear of personnel or where and why personnel have remained in the property.
FIRE WARDENS
Fire Wardens should be appointed by tenants and given clearly defined "areas" for which,
in the event of an emergency evacuation, they are responsible for clearing, and ensuring
that all personnel within their designated area have heard the alarm and are responding in
the appropriate manner.
Should an evacuation be required, Fire Wardens must ensure that their entire staff move
to the nearest safe Fire Exit at is appropriate pace.
Finally the Fire Wardens should report to the Fire Liaison Officer that their "area" is clear
of personnel.
Fire Wardens should be issued with bright coloured jackets or armbands.
The Fire Brigade recommend that the number of Fire Wardens and deputies that should
be appointed should represent 1 Fire Warden and 1 Deputy for every 20 members of
Staff.
Fire Wardens will be required to attend training for the role.
During a fire drill all the fire Wardens must treat this exercise as real, therefore
participation is paramount.
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PERSONS WITH SPECIAL NEEDS
Provision should be made by Tenants for the safe evacuation of physically or sensory
impaired personnel (this includes heavily pregnant women) from the building in the event
of a fire emergency.
In case of evacuation, each tenant must designate two persons to help the person with
special needs. (Please note the Fire Brigade officer will be busy fighting the fire).
Individuals that are able to use be stairs but not at the same rate of ascent/decent as
others should make this known to a responsible person (Fire Warden) and a 'buddy' can
be assigned to that person. On evacuation the individual concerned and the 'buddy' are
to enter the protected staircase nearest to them and to wait to one side until the others
from the floor and the floors above have passed them.
They are then to evacuate the same as any other person. For those individuals in wheel
chairs then 'Evacuation Chairs' should be provided and the same procedure adopted as
above; that is, they are to evacuate the building the same as any other person.
If it is not practicable to transfer a person from a wheel chair to an evacuation chair then
the individual should go, with a 'buddy' to the lobby by the fire fighters lift and wait to be
evacuated by the fire brigade.
It is imperative that Fire Wardens are aware of any of such individuals and report any
relevant information to the fire brigade.
Physically and sensory impaired personnel include young people, the elderly, visitors and
persons unfamiliar with the layout of the property, and non-English speaking people (this
is not an exhaustive list).
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EACH TENANT IS RESPONSIBLE FOR
1.
2.
3.
4.
5.
6.
7.
Appointing an adequate number of Fire Wardens and Deputies.
Ensuring that all personnel have been issued with the building's site-specific Fire
Procedures.
Ensuring that all members of staff are trained in the actions to be taken in the event
of a fire.
Ensuring that adequate precautions and controls have been made for any
physically or sensory impaired person.
Ensuring that all directly employed Contractors are aware of the Emergency Fire
Procedures.
Ensuring that the Fire Risk Assessment is kept up to date.
Delegate two person as buddies for evacuating special needs personnel.
EACH OCCUPIER IS EXPECTED TO ENSURE THAT
1.
2.
3.
4.
5.
6.
All staff are issued with the building's site specific Fire Procedures.
All staff are made aware of the location of the Escape Routes and the actions to be
taken in the event of a fire.
All new staff to receive the appropriate induction and training as to the building's
Fire Procedures.
Adequate precautions and controls have been made for any physically or sensory
impaired employees/contract staff
All directly employed Contractors are made aware of the building's site-specific fire
procedures.
The Fire Risk Assessment is kept up-to-date.
CHECKS FOR EACH EMPLOYER AND FIRE WARDENS
Each employer and Fire Warden should also be vigilant with regard to all Fire Precautions
within their demise. The following list represents checks that should be carried out on a
daily, weekly, six monthly and yearly bases. The results of these tests should be recorded
in the Fire Logbook.
FREQUENCY
•
•
•
•
•
DAILY
Check all Escape Routes to ensure that they are free from obstruction. Check all
Fire Doors to ensure that they are effectively closed.
Ensure that all portable fire fighting equipment is in the correct location and the
tamper seals are in place.
Ensure that all Fire Wardens, or in their absence, Deputy Wardens, are present.
Ensure that all Contractors are familiar with the procedures to be taken in the event
of a fire.
Ensure that all Break Glass Call Points are clear and free from obstruction
Tenants Handbook - Network Bldg -Jul 2007
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WEEKLY
•
•
Ensure that all Fire Instructional signage is present and correct.
Check the operation of all Fire Doors not normally used for access and egress.
SIX MONTHLY
•
•
•
•
Ensure that the Company Fire Warden has an up-to-date Fire Warden list and that
the Incident Control Box (IC Box) is accounted for. Ensure that all Fire Wardens
have their Fire Warden Identification jackets available or armbands.
Ensure that all new staff has received the appropriate induction
Training to be done in the event of a fire and that they have been familiarized
with the Escape Routes.
Ensure all personnel participate to the six monthly Fire Evacuation.
YEARLY
•
•
•
•
Ensure that all Fire Extinguishers are serviced in accordance with British
Standards.
Ensure that all Fire Wardens and their Deputies receive training
commensurate with their responsibilities.
Ensure that all staff has received training on the actions to be taken in the event of
a fire.
Undertake (a Fire Risk Assessment).
OUT OF HOUR PROCEDURES
Should any staff wish to work "out of usual working hours" i.e. 6.00 pm - 8.00 am, Monday
Friday, 24 hours a day at bank holidays or at week-ends, they must, for their own safety
report in person or by telephone to the most senior person present.
IF PERSONNEL FAIL- TO MAKE THEIR PRESENCE IN THE BUILDING KNOWN,
THEIR LIVES AND PERSONAL SAFETY WILL BE AT RISK.
Tenants Handbook - Network Bldg -Jul 2007
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EXPLANATION OF REQUIREMENTS
INCIDENT CONTROL BOX FOR FIRE LIAISON OFFICER
We would recommend that an "Incident Control Box" (IC Box) be kept in an easily
accessible location by the Fire Liaison Officer. This box should contain everything that the
Fire warden may require in an emergency fire evacuation:
1.
2.
3.
4.
5.
6.
7.
8.
Fire Warden Accounting List.
Identification Tabard or armbands.
First Aid Kit.
Thermal foil blankets.
Torch.
Spare batteries.
Pens, paper, etc.
Staff Emergency contact/next of kin list.
IDENTIFICATION
Fire Wardens should wear some form of bright identification during an Emergency Fire
Evacuation and, the reason for this are:1.
2.
3.
They will be easily identifiable to the Emergency Services.
They will be easily identifiable to members of staff who will need to find the key
individuals.
They will be easily identifiable to members of the public.
The provision of identification dramatically aids the effectiveness of a Fire Evacuation as it
means that the key players can quickly be recognized and thus the flow of information will
be faster.
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THE LAW
LEGISLATION & BRITISH STANDARDS
There are 58 separate pieces of Fire Legislation contained within British Law, however
only 2 major pieces of Legislation apply to commercial premises.
The Fire Precautions Act 1971
The Fire Precautions Act 1971 (known as The Fire Precautions Act) deals primarily with
the protection of the building. In order for a building to fall within the scope of the Act,
there is the test of the "designated use" of the building, and the number of persons
resorting to that building. An "Office" is a designated building, and the full Act applies if
there are more than 20 employees, or more than 10 employees elsewhere than at ground
floor level.
The Fire Precautions Act requires the following matters to be implemented and
maintained:
1.
2.
3.
4.
5.
Provision of adequate Means of Escape.
Ensuring that the Means of Escape can be safely and effectively used at all times.
Means for fighting fire.
Means for giving warning in case of fire.
Other relevant requirements as applicable to an individual building.
When the relevant matters are deemed to be satisfactory, the Fire Brigade issues a "Fire
Certificate" for the building, which is a Legal Document and must be held in the premises
for inspection by Authorised Officers as required.
The Fire Certificate is in the form of a book which contains all of the necessary information
relating to the maintenance, as well as a plan of the building showing all precautionary
arrangements, systems and equipment to be maintained in symbol form. In the case of
multi-occupied premises, the Fire Precautions Act specifies that responsibility for Legal
compliance rests with the "Owner of the building, or their agents, as it is not possible for
one occupier to influence or demand actions of another. In the case of singly occupied
premises, the "compliance rests with the occupier.
In order to ensure the maintenance of standards and to ensure that there have not been
any significant material changes, the Fire Brigade will periodically inspect Certified
Buildings. If any structural or internal changes are planned, then it is a Legal Requirement
that the Fire Brigade are notified in advance of the proposals being implemented, and their
written approval received. The Fire Certificate plans are amended and re-issued. Failure
to maintain the matters specified can result in a Summons to a Magistrates Court, which
can result in a fine (maximum of £5000 per contravention) or in more serious cases, to the
crown court on indictment up to 2 years in prison and an unlimited fine (or both).
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The Fire Precautions (Workplace) Regulations 1997 (as amended 1999)
These regulations came into force in December 1997, and are in place to ensure that
employers meet their Legal obligations under the "Management of Health and Safety at
Work Regulations 1999". Where The Fire Precautions Act deals with building safety, The
Fire Precautions (Workplace) Regulations 1997 (as amended 1999) (known as the
Workplace Regulations) deal with employee and personal safety. Where compliance with
the Fire Precautions Act rests with the: Occupier or Owner, compliance with the
Workplace Regulations rests with the Employer.
At first sight (and in many respects), the Workplace Regulations differ little from The Fire
Precautions Act, but there are 3 fundamental and significant differences:
1.
2.
3.
It is "the Employer" who is responsible, and this encompasses a corporate liability
towards employees and other persons within the building.
The Legislation is "risk based", which makes it more dynamic than other
Legislation.
It covers "most work places" irrespective of the processes carried out.
The workplace Regulations are generally administered by the Fire Brigade, and although
there is an inspection regime, the Regulations are based on "self-compliance". A simple
comparison is the need to have, say, tyres on your motor car which are of a certain tread
depth. The Police will not normally come round to your driveway to check whether you
are complying with the Law, but if an accident occurs they set about measuring the depth
of your tyre tread. This Legislation will be policed by the Fire Brigade in the same way.
There is a requirement for Employers to have a "Fire Risk Assessment" carried out on the
workplace and where there are 5 or more employees this has to be in the form of a written
document. The Fire Risk Assessment must be reviewed on a regular basis to ensure that
the workplace remains as safe as possible.
The accepted standards are the same as those for The Fire Precautions Act, with the
added calculation of the "risk element". This means that although premises might meet all
the requirements of the Building Regulations in respect of fire precautions, additional
safety measures might be required to be provided upon occupation. This has caused
some confusion within the Building Industry, Local Authorities and Government
Departments, but to date, the Courts have agreed with the Fire Brigades when there has
been need of a Legal determination over some safety requirement or other through these
Regulations.
The Workplace Regulations are the single most powerful piece of Fire Safety Legislation
to be enacted in this Country in modern times, and because of its dynamic nature, it needs
to be professionally dealt with. Whereas The Fire Precautions Act placed a duty on Fire
Brigades to inspect and inform an applicant what Safety/Fire Precautions measures are
required within the property, the Workplace Regulations do not, and go further in their
scope and the responsibilities placed upon the individual.
Tenants Handbook - Network Bldg -Jul 2007
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PROCEDURES
We would strongly recommend that the relevant Procedures are issued to the following
personnel:ALL PERSONNEL PROCEDURES
Appendix 1 Page 61
Should be issued to all members of staff
(with the exception of the Fire Wardens).
FIRE WARDEN PROCEDURES
Appendix 2 Page 62
Should be issued to all Fire Wardens
and their Deputies.
FIRE LIAISON OFFICER
Appendix 3 Page 63
Should be issued to the Fire Liaison
Officer.
OUT OF HOURS PROCEDURES
Appendix 4 Page 64
Should be issued to every member of
staff
OUT OF HOURS PROCEDURES FOR Should be issued to all staff
SENIOR PERSONS PRESENT AT THE
TIME OF AN INCIDENT
Appendix 5 Page 65
INSTRUCTIONS FOR CONTRACTORS
Appendix 6 Page 66
INSTRUCTIONS
FOR
SUPERVISORS
Appendix 7 Page 67
INSTRUCTIONS FOR
AND
SENSORY
PERSONNEL
Appendix 8 Page 68
Should
be
issued
to
Contract
Supervisors upon commencement of
works.
CONTRACT Should
be
issued
to
Contract
Supervisors upon commencement of
works.
PHYSICALLY Should be issued to all physically and
IMPAIRED sensory impaired persons within the
building.
INSTRUCTIONS FOR BUDDIES
Appendix 9 Page 69
Should be issued to all personnel acting
as Buddies.
PLAN OF ASSEMBLY AREA
Appendix 10 Page 70
FIRE EVACUATION PLANS
Appendix 11 Page 71
We would recommend that the procedures for 'All Personnel' and the 'Out of Hour
Procedures' be displayed above each red Break Glass Call Point in the building, and in
any place where staff congregate, i.e. tea points, water points, etc.
Tenants Handbook - Network Bldg -Jul 2007
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Appendix 1
FIRE PROCEDURES FOR ALL PERSONNEL
AT NETWORK BUILDING
ON DISCOVERING A FIRE
1.
2.
3.
Activate the fire alarm:
Telephone the Fire Brigade:
Dial 999, be prepared to give your organisations telephone number: and then
ask for "FIRE".
Say: Fire at Network Building, 97 Tottenham Court Road, & London, W1T 4TP.
DO NOT HANG UP UNTIL THE ADDRESS IS REPEATED TO YOU.
4.
Attack the fire if possible with the equipment provided but without taking
unnecessary risks.
ON HEARING THE FIRE ALARM
1.
Immediately leave the building by the nearest exit.
2.
Proceed to the Assembly Area. Assembly Areas are shown for each Tenant (see
plan on Page 71).
3.
Wait for the "All Clear" from the Fire Liaison Officer before re-entering the building.
Tenants Handbook - Network Bldg -Jul 2007
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Appendix 2
FIRE PROCEDURES FOR FIRE WARDENS
AT NETWORK BUILDING.
ON DISCOVERING A FIRE
1.
Activate the fire alarm:
2.
Telephone the Fire Brigade:
Dial 999; be prepared to give your organisations telephone number: and then
ask for "FIRE".
Say: Fire at Network Building, 97 Tottenham Court Road, and London, W1T 4TP
DO NOT HANG UP UNTIL THE ADDRESS IS REPEATED TO YOU.
3.
Attack the fire if possible: with the equipment provided but without taking
unnecessary risks.
ON HEARING THE FIRE ALARM
1.
Put on your Fire Warden identification.
2.
Ensure that everyone in your area is responding to the alarm and leaving by the
nearest exit at the appropriate place.
3.
Search your area completely: be sure to check toilet areas if applicable, if you have
any physically or sensory impaired personnel within your 'area' ensure that their
Buddy is accompanying their 'Ward' to the nearest safe exit.
4.
Leave the building by the: nearest exit and report "clear" or "unclear" to the Fire
Liaison Officer, who will be located at the front of the building. DO NOT
FORGET to report the status of any physically or sensory impaired personnel
and their buddies.
5.
Proceed to the Assembly Area. Assembly Areas are shown for each Tenant (see
plan on Page 71).
6.
Ensure staff move to the correct location of the assembly area. Do not over-spill on
to the road.
7.
Wait for the" All Clear" from the Fire Liaison Officer before re-entering the building.
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Appendix 3
FIRE PROCEDURES FOR THE FIRE LIAISON OFFICER
AT NETWORK BUILDING
ON DISCOVERING A FIRE
1.
Activate the fire alarm.
2.
Call the fire brigade:
Dial 999; be prepared to give your organisations telephone number and then
as for “FIRE”.
Say: Fire at Network Building, 97 Tottenham Court Road, and London, W1T 4TP
DO NOT HANG UP UNTIL THE ADDRESS IS REPEATED TO YOU.
3.
Attack the fire if possible with the equipment provided but without taking
unnecessary risks.
ON HEARING THE FIRE ALARM
1.
as step 2 above.
2.
Collect Incident Control Box: put on your Fire Liaison identification and collect Fire
Warden List.
3.
Go directly to the control panel (if safe to do so) and ascertain location of suspected
incident.
4.
Leave the building by the nearest safe exit.
5.
Proceed to the Fire Liaison Point at the front of the building.
6.
Collate the reports of all the Fire Wardens and tick them off on your 'Warden List.
7.
Liaise with Fire Brigade on their arrival, inform them of location of suspected
incident and confirm if the building is clear of personnel or not (refer to your Fire
Warden Tick List).
8.
Take instruction from the Fire Brigade.
IT IS YOUR DUTY TO CALL THE FIRE BRIGADE
REMEMBER TO DO SO
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Appendix 4
FIRE PROCEDURES FOR ALL PERSONNEL OUT OF USUAL
WORKING HOURS (6.00 (PM - 8.00 AM)
AT NETWORK BUILDING
ON DISCOVERING A FIRE
1.
Activate the fire alarm.
2.
Call the fire brigade:
Dial 999; be prepared to give your organisations telephone number and then
as for “FIRE”.
Say: Fire at Network Building, 97 Tottenham Court Road, and London, W1T 4TP
DO NOT HANG UP UNTIL THE ADDRESS IS REPEATED TO YOU.
ON HEARING THE FIRE ALARM
1.
Immediately leave the building by the nearest exit.
2.
Proceed directly to the front of the building (if safe to do so) and report to your
senior member of staff present it the time of the incident that you are clear of the
building.
3.
Proceed to the Assembly Area. Assembly Areas are shown for each Tenant (see
plan on Page 71).
4.
Wait for the" All Clear" from the Senior Fire Officer in attendance before re-entering
the building.
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Appendix 5
FIRE PROCEDURES FOR SENIOR PERSON PRESENT IN THE
ORGANISATION OUT OF USUAL WORKING HOURS AT
NETWORK BUILDING
ON DISCOVERING A FIRE
1.
Activate the fire alarm.
2.
Call the fire brigade:
Dial 999; be prepared to give your organisations telephone number and then
as for “FIRE”.
Say: Fire at Network Building, 97 Tottenham Court Road, and London, W1T 4TP
DO NOT HANG UP UNTIL THE ADDRESS IS REPEATED TO YOU.
3.
Attack the fire if possible with the equipment provided but without taking
unnecessary risks.
ON HEARING THE FIRE ALARM
1.
as step 2 above.
2.
Ensure all staff present in your demised area have heard and are responding to the
fire alarm in the appropriate manner.
3.
On exiting the building goes directly to the front door and account for your staff,
ensuring that they are all present and correct.
4.
Advise your staff to proceed to the assembly area. Assembly Areas are shown
for each Tenant (see plan on Page 71).
5.
Remain at the front of the building if safe to do so and report to the Fire Brigade
your actions taken and if all your staff is accounted for or not.
6.
Take advice from the senior person present in the building at the time of the
incident.
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Appendix 6
FIRE PROCEDURES FOR CONTRACTORS WORKING
AT NETWORK BUILDING
ON DISCOVERING A FIRE
1.
Activate the fire alarm.
2.
Call the fire brigade:
Dial 999; be prepared to give your organisations telephone number and then
as for “FIRE”.
Say: Fire at Network Building, 97 Tottenham Court Road, and London, W1T 4TP
DO NOT HANG UP UNTIL THE ADDRESS IS REPEATED TO YOU.
3.
Attack the fire if possible with the equipment provided but without taking
unnecessary risks.
ON HEARING THE FIRE ALARM
1.
Immediately leave the building by the nearest exit.
2.
Proceed to the Assembly Area. Assembly Areas are shown for each Tenant (see
plan on Page 71).
3.
Report to your Contract Supervisor that you are clear of the building.
4.
Wait for the "All Clear" from the Fire Liaison Officer before re-entering the building.
YOUR FIRE LIAISON OFFICER IS: the Security Officer
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Appendix 7
FIRE PROCEDURES FOR CONTRACTORS SUPERVISORS
WORKING AT NETWORK BUILDING
ON DISCOVERING A FIRE
1.
Activate the fire alarm.
2.
Call the fire brigade:
Dial 999; be prepared to give your organisations telephone number and then
as for “FIRE”.
Say: Fire at Network Building, 97 Tottenham Court Road, and London, W1T 4TP
DO NOT HANG UP UNTIL THE ADDRESS IS REPEATED TO YOU.
3.
Attack the fire if possible with the equipment provided but without taking
unnecessary risks.
ON HEARING THE FIRE ALARM
1.
Ensure that your contract staff working in your vicinity are responding to the alarm
and leaving by the nearest exit at the appropriate pace.
2.
Go directly to the Assembly area. Proceed to the Assembly Area. Assembly Areas
are shown for each Tenant (see plan on Page 71).
3.
Report to the Fire Liaison Officer if all your staff is clear of the building and accounted
for.
4.
Return to your assembly area and wait for the "All Clear" from the Fire Liaison Officer
before re-entering the building.
YOUR FIRE LIAISON OFFICER IS: THE SECURITY OFFICER
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Appendix 8
FIRE PROCEDURES FOR PHYSICALLY AND SENSORY
IMPAIRED PERSONNEL AT NETWORK BUILDING
All physically and sensory impaired personnel should be accompanied by a
‘buddy’ in an emergency.
ON DISCOVERING A FIRE
1.
Activate the fire alarm.
2.
Call the fire brigade:
Dial 999; be prepared to give your organisations telephone number and then
as for “FIRE”.
Say: Fire at Network Building, 97 Tottenham Court Road, and London, W1T 4TP
DO NOT HANG UP UNTIL THE ADDRESS IS REPEATED TO YOU.
3.
Attack the fire if possible with the equipment provided but without taking
unnecessary risks.
ON HEARING THE FIRE ALARM
1.
Leave the building by the nearest exit. If you and your buddy are unable to
descend the stairs at an appropriate pace, both you and your buddy should step to
one side until the others from your floor have passed and then descend to the
ground floor.
2.
Proceed to the Assembly Area. Assembly Areas are shown for each Tenant (see
plan on Page 71).
3.
Wait for the "All Clear" from the Fire Liaison Officer before re-entering the building
4.
If you are unable to exit the building via the stairs, make your way to the lobby by
the fire fighters lift with your buddy, and wait until you are collected by the Fire
Brigade.
Ensure that your Fire Liaison Officer has been informed of your actions."
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Appendix 9
FIRE PROCEDURES FOR ALL 'BUDDIES'
AT NETWORK BUILDING
All physically and sensory impaired personnel should be accompanied by a
‘buddy’ in an emergency. The buddy should make their Fire Liaison Officer
aware of any physically and sensory personnel within the building.
ON DISCOVERING A FIRE
1.
Activate the fire alarm.
2.
Call the fire brigade:
Dial 999; be prepared to give your organisations telephone number and then
as for “FIRE”.
Say: Fire at Network Building, 97 Tottenham Court Road, and London, W1T 4TP
DO NOT HANG UP UNTIL THE ADDRESS IS REPEATED TO YOU.
3.
Attack the fire if possible with the equipment provided but without taking
unnecessary risks.
ON HEARING THE FIRE ALARM
1.
Leave the building by the nearest exit. If you and your 'Ward' are unable to descend
the stairs at an appropriate pace, both you and your Ward should step to one side until
the others from your floor have passed and then descend to the ground floor. .
2.
Proceed to the Assembly Area. Assembly Areas are shown for each Tenant (see
plan on Page 71).
3.
Wait for the "All Clear" from the Fire Liaison Officer before re-entering the building
4.
If you are unable to exit the building make your way to the lobby by the fire fighters lift
With you is 'Ward'.
Ensure that your Fire Liaison Officer has been informed of your actions.
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Appendix 10
PLAN OF ASSEMBLY AREA
AT NETWORK BUILDING
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Appendix 11
FIRE EVACUATION PLANS
AT NETWORK BUILDING
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Section 19 – BOMB EVACUATION PROCEDURE
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LaSalle Investment Management
INCIDENT CONTROL MANAGEMENT
BOMB PROCEDURES FOR
NETWORK BUILDING
97 Tottenham Court Road
London W1T 4TP
Tel: 0207 489 0151
Fax: 0207 489 1209
Tenants Handbook - Network Bldg -Jul 2007
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Bomb Alert
Unfortunately, bomb attacks in one form or another are becoming an increasingly common
part of our lives.
While the chances of your being directly affected by an attack are very remote, everyone
is a potential target.
Everyone can make it increasingly difficult for bombers to endanger and dispute lives and
damage property.
This booklet tells you how to minimise the risk by explaining:
•
The need for good security and constant vigilance.
•
How to deal with suspicious package.
•
How to identify the different types of bomb you may have to cope with.
•
How to deal with telephone bomb threat.
•
What to do if you are to carry out a search and move people to a place of safety.
The information and advice in this booklet is of general nature. You should make sure you
know what your own Company policy and procedures are for dealing with bomb attacks
and what your responsibilities may be in the event of a bomb attack. You should also be
aware of the person responsible within your company for dealing with bomb threats.
MINIMISING THE RISK- BASIC SECURITY
Protection starts with basic security. The harder it is for an intruder to enter Network
Building, the less likely you are to suffer a bomb attack.
Remember the following points:
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Doors and Windows
All appropriate doors and windows should be locked when not in use, especially those
which give access to and from the building. If doors and windows incorporate security
bolts, these should be used as well. Make sure, when securing the doors and windows,
not to infringe fire exit regulations.
Porches and basement areas should be illuminated at night as should be the ground floor.
You should also make sure that skylights and other roof top access points are firmly
secured.
Use all available securing measures. Report any problems to the Building Manager as
soon as they are discovered.
Access Control – check the identity of all visitors
Bombers rely on complacency of staff and their reluctance to challenge strangers, so
always be vigilant and question the identity of people you do not recognise.
The bomber will often do a dummy run. They may go to an area to check the level of
security and if challenged, they are more likely to select a new target.
Visitors should not be allowed to pass through any reception area unaccompanied. If you
are expecting someone, alert reception staff and make sure that they are accompanied
while in the building, preferable by a security staff.
We should know the identity of every person entering Network Building and what they are
doing or who they are seeing. Be particularly vigilant for bags and packages as these
could easily contain an explosive device.
You do not have the right to body search anyone, but remember that your employer has
the right to refuse entry to any person who will not allow their hand luggage to be
searched.
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Good Housekeeping
Good housekeeping, which ensures that all areas are kept clean and tidy, will reduce
further the opportunity for an explosive device to be planted undetected.
If Network
Building is tidy and you will know where the objects should be kept, you are more likely to
spot something which looks suspicious.
Inside:Keep all rooms, stairways and halls tidy. Reduce the number of places where a bomb
could be hidden by locking any unoccupied rooms and store cupboards.
Do not let
rubbish accumulate, especially on ground floors and in basements as it provides an ideal
hiding place for an explosive device.
Outside:Rubbish should be kept away from the main building.
HOW TO DEAL WITH SUSPICIOUS PACKAGES
Be vigilant for any suspicious packages and object. A bomb can be disguised in many
ways, but it is unlikely to look like a bomb. It can be hidden in anything ranging from
briefcase, hand bag, carrier bag or envelope to a rubbish bin or cigarette packet.
The essential thing is to look out for anything unusual or out of place.
If you come across an object which looks suspicious and cannot be accounted for in any
way, do not touch or move it. Inform your security supervisor and the Building Manager
immediately.
Although it is very unlikely that a suspicious object will be a bomb, treat it with caution by
moving people away.
Doors and windows should be left open and lights left alone.
Equipment in the area should be shut down. People should take their personnel baggage
with them if it is to hand. All these measures should only carried out if they can be done
quickly, without delaying movement away from the area.
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DIFFERENT TYPES OF BOMB
There are four different kinds of bombs:
•
The high explosive or blast bomb.
•
The incendiary device.
•
The vehicle bomb.
•
The postal bomb.
The High Explosive Bomb
These can be easily distinguished and smuggled into Network Building in many different
ways.
For example in a briefcase, hand bag, carrier bag, holdall, lunch box, vacuum flask or
envelope. They are design to kill and cause extensive damage. Usually they are ‘Timer’
controlled and may be equipped with an anti-handling booby-trap mechanism.
It is important to be particularly observant to try to prevent devices entering Network
Building. If necessary, it may be decided to check the hand luggage and packages of
visitors when entering.
The Incendiary Device
Incendiary devices are normally quite small and can be hidden inside of a cigarette packet
or other small container. They are designed to create a small but extremely intense fire,
sufficient to ignite the surrounding area.
It is almost impossible to prevent these devices being brought into the building as they are
too small, they can be concealed anywhere in combustible material, slipped into pockets
or clothing, placed in office furniture or in a waste paper basket.
You can combat this form of attack by conducting a search at the end of each day,
concentrating on those areas most accessible to visitors or where flammable materials are
stored.
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Any suspicious small packages or box must be treated with extreme caution and the
person responsible for security or the Building Manager is informed immediately. It should
not be moved or handled as any explosion could cause injury.
As these devices are usually design to cause a fire, fire fighting equipment should be
checked regularly and always be in good working order. Also make sure you know how to
use the equipment.
The Vehicle Bomb and Under Vehicle Booby-Trap
Vehicle bombs can cause injury and damage over an extensive area. Bombs can be left
in vehicles parked in the street or car park.
Any vehicle which gives cause for concern should be reported immediately. It is important
to observe parking restrictions and only leave vehicles in designated place. This will help
draw attentions to suspected vehicles. Look at for vehicle which cannot be accounted for.
It should be remembered, when considering automatic movement of all people out of the
building, that this may encourage hoaxes to make repeat calls and any publicity could
encourage malicious calls from other sources. It is possible that other devices may have
been planted in the area to where people have been evacuated. Immediate evacuation
could also result in panic and will invariably mean a considerable number of lost working
hours.
CARRYING OUT SEARCH
If it is decided to search the building, it is important that you know what to do. The object
of the search is to make sure that the whole building can be checked as quickly and
effectively as possible for any suspicious package.
Search may be carried out by dividing the building into sectors, with search teams given
particular sections to search. You should be familiar with the area you are searching so
that you can spot quickly anything that look suspicious or out of place.
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Priority should be given to search the evacuations routes, assembly points and the areas
where the public have access. All floors spaces furniture and fittings right up to ceiling
level, must be search thoroughly, including cloak rooms, passageways and stairways.
Remember to include car park and other areas outside the building.
WHAT YOU ARE LOOKING FOR IS AN UNIDENTIFIED OBJECT THAT SHOULD NOT
BE THERE, THAT CANNOT BE ACCOUNTED FOR OR THAT IS OUT OF PLACE.
Should you come across anything which looks suspicious it should not be touched or
moved. Do not assume that it is the only device, more devices has been disposed of.
Devices may be booby trapped with motion sensitive parts. Move people away from the
area. Notify the Building Manager and the security supervisor, if you have not done so.
If you are securing the area awaiting arrival of the Police, it is a good idea to keep a will or
barrier between yourself and the object.
UNEXPECTED EXPLOSIONS
When an unexpected explosion occurs, controlled movement of all people to a place of
safety should begin immediately, taking into account all known information. The Police,
Ambulance, Fire Brigade should be contact as soon as possible. Any services that may
contribute to the damage should be cut off, (please refer to the security instruction at
reception desk) although if possible, electricity should be maintained. In addition, the
scene of explosion should be cordoned off and in general, rescue works left to the fire
brigade who have the necessary expertise and training.
EXPLOSIONS INVOLVING GLASS
Flying glass caused by an explosion can cause severe injuries to people both inside and
outside the building. Glass is one of the greatest dangers in the event of a bomb blast
threat.
Various treatments and specification such as toughed glass, fitting and transparent
polyester film to the inside of the windows, and hanging special net curtains, can minimise
the risk of injury caused by flying glass. However, you should remember that all glass is
dangerous.
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KNOW WHAT TO DO IN THE EVENT OF A BOMB THREAT
It is important that you understand the procedures in the event of a bomb threat. Make
sure you observe and take seriously any bomb drills. In a real life situation the speed and
efficiency with which you deal with a threat could make all the difference.
Make sure you:
•
Play part and keeping the building secure.
•
Are always vigilant and challenge people acting suspiciously.
•
Know how to deal with suspicious packages.
•
Are aware of the different types of bomb and what to look for.
•
Know how to deal with telephone bomb threat.
•
Are familiar with your own company search procedures.
•
Know the designated person responsible for dealing with bomb threats.
THE POSTAL BOMB
Postal bomb can contain either high explosives or incendiary devices. Devices to maim
and kill by exploding on opening, they vary in size between the envelopes of one-eight of
an inch thick to parcels of any size.
If you suspect that a letter or package may have an explosive device, it should be put
down carefully (on the table if possible), away from windows and partition walls. Do not
touch it or put in water or sand.
Try to check its authenticity and its origin, where the sender is shown. Ask if colleagues
are expecting it.
If it cannot be accounted for, alert the security supervisor and the
Building Manager.
The signs could alert you to the possibility that the letter or package is suspicious:
•
Grease marks on the envelope or wrapping.
•
An odour of marzipan or almond.
•
Visible wiring or tin foil, especially if the envelope or package is damage.
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•
The envelope or package may feel heavier for its size.
•
The weight distribution may be uneven and the content may be rigid in a flexible
envelope.
•
The package may have excessive wrapping.
•
It may have been posted somewhere other than Great Britain.
•
It may have been delivered by hand from an unknown source.
THE TELEPHONE THREAT
If you have access to a telephone, you could receive a threat that a bomb has been
placed in the building.
Whilst most telephone threats prove to be hoaxes, you should treat any call as genuine
initially.
If you receive a telephone threat, you must get as much information from the caller as
possible. It is important to let the caller to finish their message without interruption. If you
interrupt, you could miss vital information.
Stay calm and listen, write down the exact words used, do not interpret. Listen for clues
as to sex, age, speech, accent and the manner and style in which the message is given.
The checklist at the back of this booklet sets out the action to be taken if you receive the
telephone threat. This information will assist in the search and, if considered necessary,
movement of people to place of safety, as well as helping to locate any bomb and trace
the caller.
Remember, the more information you can obtain, the easier it will be to decide if the
warning is genuine.
Although less likely than the telephone threat, written bomb threat must be carefully
evaluated.
Avoid handling the letter in order to preserve fingerprints, handwriting,
typewriting and other marking for expert examination.
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After a bomb threat have been received, pass the information immediately to the Building
Manager, Security supervisor, Line manager and your company central control who will
decide what action will be taken.
ASSESSING THE THREAT
As Soon as a bomb threat is received, the risk will need to be assessed, taking into
account all known factors, before declaring a bomb alert. The decision will be made by
the Building Manager or in his/her absence to the Security supervisor, usually in
consultation with the Police.
It may be decided to disregard the call, or move staff and public to a place of safety, or
carry out search before or after moving everyone.
Obviously, if there is the slightest reason for believing that an explosion is imminent, it will
be decided to move every one to a place of safety.
depending on the risks involved.
This may vary considerably,
The safest thing may be to remain in the building.
Remember, the chances of you being involved in a bomb attack are very small. This risk
can be reduced further by being vigilant at all times, reporting any suspicious package or
person, and knowing what to do in the unlikely event of a bomb threat.
MINIMISE THE RISK OF A BOMB THREAT
You may not be able to stop a bomb attack but you can minimise the risk of becoming the
bomber’s next victim by having clear procedures for dealing with the threat.
Your procedures should be known by all employees and regularly reviewed to ensure that
they reflect changes in the work environment and current practice on how best to deal with
bomb threats.
Points to bear in mind include:
1. Ensure that security is adequate for Network Building and the staff use and comply
with security measures. Check regularly to make sure that all security arrangements
work properly. Any defects should be dealt without delay.
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2. Ensure you have good access control. Check the identity of all visitors and make sure
that hey are not left alone.
3. Make sure that staff are constantly vigilant, reporting any person acting suspiciously
and/or suspect packages. Remember that a bomb can be disguised in many ways,
and is unlikely to look like a bomb.
4. Keep the premises clean and tidy inside and out. Do not let rubbish accumulate as
this provides an ideal hiding place.
5. Encourage your staff to know their area of the building intimately so that they can spot
quickly any thing which looks out of place.
6. In the absence of the Building Manager, the security supervisor is responsible for
dealing with bomb threats and make sure that all staff know his/hers identity and where
they can be contacted.
7. Be aware of different types of bomb that you could come across. Inform your staff of
how to handle a telephone bomb threat.
Provide all telephone list, switchboard
operators, and any one else who could received a bomb threat, with a checklist of
questions to ask the caller. The more information received, the easier it will be to
decide how to deal with the threat.
8. Have a search plan should you need to check Network Building. Designate a safe
area away for the area of immediate danger should you need to move people to
outside the building, it may be safer to move to a safe place within the premises it self (
See attached plan)
9. Carry out regular bomb drills. This will help to maintain staff awareness and vigilance.
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EVACUATION
The evacuation must be handled in a calm and professional manner. Lifts are not to be
used in any evacuation. One of the Security officers is to man the reception phone and to
pass over full details to the emergency services.
If a search of the building is required it is the responsibility of the Building Manager or if
requested by the fire brigade. However as agent the security office is the best person to
undertake the initial search due to his familiarity with the site.
It is to be stressed that the initial search is a quick scan of the building and does not
necessarily involve an in-depth search of the premises. Care should be taken to note
down any items the security officer feels is out of place. The list is to be given to the
emergency services to highlight what could be the explosive device.
Once the initial search has been carried out, the security officer is to join the marshalling
point. Any more detailed searching will be conducted by the emergency services.
TELEPHONE BOMB THREATS
Telephone bomb threats in this modern day and age becoming very common place.
Although many of these calls are received, very few are actually genuine threats made by
terrorist or terrorist organisation.
The vast majorities of these calls are hoax calls and as such are made by many different
people foe many different reasons.
Careful questioning from pre-determined procedures can establish the authenticity of
these calls. The security should try to keep the caller on the phone for as long as possible
so that the maximum information can be gained from the call.
The types of people who may make this call will vary greatly and the reasons for them
making theses calls will also differ. A genuine terrorist will make a telephone bomb threat
to heighten the publicity to their cause and to gain sympathy giving a warning prior to the
activation.
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The genuine calls tend to include a code word. However, the terrorist will not state the
code word is…… the code word will be included in what is said.
It is of paramount importance that the security officer writes down the exact words used
because the code word wouldn’t be obvious to the security officer but when passed over
to the Police they will be able to verify its authenticity.
A certain amount of co-operation between the terrorist organisations and the police is
common by way of an update list of official code words being supplied to the police usually
on a monthly basis.
The reasons for this are two fold:
•
The terrorists want as much publicity as possible. They do not want to take the chance
that the Police will not respond to this alert as being genuine. If the Police respond to
this threat a full emergency respond to this alert as being genuine.
If the Police
respond to this threat a full emergency response will take place and with that comes
the press and the media.
•
The terrorists are not looking for advice or negative publicity.
Therefore giving
emergency services time to evacuate the so-called soft targets (innocent people) more
positive publicity is gained.
Prank calls may be made by youngsters who have either nothing better to do or who gain
some perverse excitement from watching everybody responds to this type of emergency.
People coming under the generic term of employees are also responsible for a proportion
of these calls. They can be split into three categories.
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Present / Potential / Previous.
•
Present employees who are passed over from pro and even worse still somebody is
employed from outside the company to fill that role, have been known to make these
calls.
•
Potential employees who have attempted to join a company who have unsuccessful
for whatever reason may feel that they have a sufficient grudge against the company
to warrant this type of call. Particularly if they have invested time or money in trying to
gain employment.
•
Previous employees who have been terminated for what ever reason may also
believe, in their opinions, that a call of this nature may be\justified.
It is important to bear in mind that the types of people making this type of hoax bomb
threat do so without thinking of the potentially serious consequence of their actions. They
may well think of the disruption and panic they may caused a direct result of these calls
TELEPHONE BOMB CHECKLIST
A telephone bomb check list is a previously design document containing all relevant
information about the threat which the person receiving the call should be asking the caller
and then recording it.
A telephone bomb threat checklist should be in the possession of every person in the
building who has access to a telephone. The security department will also have a copy in
the assignment instructions.
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CONTENT
The checklist is a fairly standard document, which must include the following:
•
Where is the bomb?
•
When it will explode.
•
What does it look like?
•
Why are you doing it?
•
Who are you doing it for?
•
What is your name?
•
Where are you
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BOMB THREATS CHECK LIST
Action by telephonists on receipt of threat.
Time………………………..Date………………....Received by…………………………….
Circle the appropriate word below.
ORIGIN:
STD
Internal
CALLER:
Male/Female
Adult
VOICE
SPEECH LANGUAGE
Coin Box
Child
ACCENT
Juvenile.
MANNER
BACKGROUND
Disguised
Fast
Coarse
Regional
Calm
Quiet
Deep
Slow
Educated
Foreign
Hysterical
Office
Rough
Distinct
Obscene
Local
Coherent
Factory
Blurred
Rough
Incoherent
Music
Nervous
Voices
Jocular
Other
Soft
•
Do not put down the handset or cut off the caller.
•
Obtain as much information as you can.
•
Try to keep the caller talking (apologise for bad line, ask him/her to speak up etc).
•
Complete this form as you go along asking questions in sequence as necessary.
Message (Exact words
………..…………………………………………………
………………………………………………………………………………………
………………………………………………………………………………………
………………………………………………………………………………………
………………………………………………………………………………………
Where is it?
What time will it go off?
What doers it look like?
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What kind of bomb is it (Type of explosive?
Why are you doing this?
Name ………………………………………………………….
Address…………………………………………………………
Although the caller will probably will not answer all the questions, they still have to be
asked in case the caller has been caught off guard and does actually give the answer.
The average person probably would not believe that a terrorist would be silly enough to
give the security office his name, but with the circumstances of the call and the pressure
on the terrorist or for that matter the hoax caller, they may well give their name.
In case of hoax callers, statistic proves that the company knows the vast majority of hoax
callers.
It is the responsibility of the person receiving the call to record as much detailed
information about the call as possible. This obviously includes background noises and
any other information, which could identify the caller or their location.
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BOMB THREAT PROCEDURES FOR ALL PERSONNEL AT NETWORK BUILDING
ON DISCOVERING A BOMB
1. Phone the Police the Building Manager 020 7489 0151 and LaSalle Investment
Management Reception on: -
020 7852 4000
2. State in a calm manner what you have seen or heard form the caller, and wait for
further instruction from the Building Manager. (This will be communicated to you either
by a Public address system or to your allocated switch board).
3. During the weekend or bank holidays or out of hours from 18-00 hrs to 08-00 hrs the
same procedures applies
Or Dial 999; be prepared to give your organisations telephone number: and then ask for
"Police".
Say: My Name is Mr……………………
I have had a bomb threat call or have seen a suspected package at
location……………………………........................................
At Network Building,
97 Tottenham Court Road, and London, W1T 4TP.
DO NOT HANG UP UNTIL THE ADDRESS IS REPEATED TO YOU AND THE
POLICE ARE SATISFIED WITH YOUR CALL.
3.
Tell your line manager according and give him/her the full details of what you have
reported.
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ON HEARING A BOMB ALERT
1. Wait for your line manager to tell you where to muster. Please consult drawing, and
wait for further instruction from either the Police/Fire Brigade/Building Manager.
2. Proceed to the Assemble Area as directed by the Building Manager.
3. Wait for the "All Clear" from the Fire Liaison Officer before re-entering the building.
(This will be communicating to you by either The Police/Fife brigade or the Building
Manager, in the Building Manager absence the Leading security guard will be the
responsible person of Network Building.
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Bomb Evacuation procedures for Contractors.
Monday to Friday from 08-00 hrs to 17-00 hrs.
If any suspicious package is found or a bomb threat is received, the following actions to be
taken.
•
Notify the main reception, on telephone 0207 436 0973. In the event you can’t
reach reception, please dial 999.
•
Dial 999; be prepared to give your organisations telephone number: and then
ask for "Police".
Say: My Name is Mr……………………
I have had a bomb threat call or have seen a suspected package at
location……………………………........................................
At Network Building,
97 Tottenham Court Road, and London, W1T 4TP.
DO NOT HANG UP UNTIL THE ADDRESS IS REPEATED TO YOU
AND THE POLICE ARE SATISFIED WITH YOUR CALL.
4.
Tell your immediate supervisor and give him/her the full details of what you have
reported.
5.
Then proceed to the basement at level -2 and wait by the Building Manager’s office
and wait for further instruction.
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Bomb Evacuation procedures for Contractors.
Out of hours, weekend, and bank holidays
If any suspicious package is found or a bomb threat is received, the following actions are
to be taken.
•
Notify the main reception, on telephone 0207 436 0973. In the event you can’t
reach reception, please dial 999.
•
Dial 999; be prepared to give your organisations telephone number: and then
ask for "Police".
Say: My Name is Mr……………………
I have had a bomb threat call or have seen a suspected package at
location……………………………........................................
At Network Building,
97 Tottenham Court Road, and London, W1T 4TP.
DO NOT HANG UP UNTIL THE ADDRESS IS REPEATED TO YOU
AND THE POLICE ARE SATISFIED WITH YOUR CALL.
6.
Tell your immediate supervisor and give him/her the full details of what you have
reported.
7.
Then proceed to main reception at ground floor level and report to the security
office and wait for further instruction.
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OFFICER’S ACKNOWLEDGEMENT CERTIFICATE
I have certified that I have read and understood the assignment instructions and I am fully
conversant with all duties.
All officers will regard all information gained during the
performance of their duties, as confidential and are not to be discussed with any person(s)
not connect with security.
Security Name:
I.D No:
Date
Signature:
Checked
by
Contract
Manager
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All copies and amendments to these Assignment Instructions must be signed and
approved by LaSalle Investment Management.
Section No Issue No
Date
LaSalle
Name
Signature
Management
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NETWORK BUILDING
LaSalle Investment Management
Guidance notes for Bomb Threat procedures for Tenants.
Bomb threat Procedures.
Most bomb threats are made over the phone. The overwhelming majority are hoaxes,
often the work of malicious pranksters, although terrorists also make hoax calls.
Calls for terrorists fall into two kinds:
•
Bomb threats when none has actually been planned.
These hoaxes may not be
merely malicious but designed to disrupt, to test reactions or to drive attention.
•
Bomb threats warning of a genuine device.
These may be attempts to avoid
casualties, but they also enable the terrorist to blame others if there are casualties.
What you can do.
•
Identify all staff that could conceivably receive a bomb threat and ensure that they are
trained in handling procedures or at least have ready access to instructions, and know
where
they
are
kept.
This
applies
particularly
to
your
switch
board
operators/receptionists/ PA/, should understand their important role in recording and
communicating any bomb threat, they should be routinely familiar with procedures and
rehearse them regularly.
•
When you have received a threat,
1. Stay calm and listen, if possible, ask a colleague to listen if you have a duplicate
phone.
2. Try to obtain as much information as possible. Try to get the caller to be precise
about the location and timing of the alleged bomb and try to establish whom they
represent. If they are inclined to talk, keep them talking.
3. If you have a recorded facilities, ensure that it is switched on,
4. When the caller rings off dial 1471 (if the facility operates and you have no
automatic number display) to see if you can get their number.
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5. Immediately inform our security guard by telephone 0207 436 0973 or via Email.
Our security will advise the Building Manager, and wait for further instruction from
the Building Manager.
6. If you have not been able to record the call, make a note for the security
coordinator and the Police. If you cannot get hold of anyone, please call the Police
in dialling 999.
7. On taking occupancy of the building, your Health & Safety office must draw up a
search list and plan for your floor/s, and copy of which to be given to (a) The
Building Mgr, (b) Reception.
Search Plans of your floor/s.
•
First appoint a search co-ordinator. The co-ordinator will be responsible for producing,
rehearsing, and reviewing your search plan; He or she will initiate the search and liaise
with the Landlord security coordinator.
•
Divide the building into sectors, if your floors is divide in department and sections these
should be identify as separate search sectors
•
Remember to include cloak room stairs. If evacuation is considered, please refer to
the Floor Bomb Evacuation drawing in your possession.
•
Ensure that the searches know what to do if they discover a suspicious item, action will
depend of the nature of the device and the location, but the golden rules are:•
Do touch the item or move it.
•
Move away from it immediately.
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Section 20 – WASTE MANAGEMENT POLICY
Duty of Care Policy
LaSalle Investment Management acting on behalf of Coal Pension Properties Limited (the
Landlord) recognises its responsibility for minimising damage to the environment caused
by its business activities and those of clients.
LaSalle Investment Management is committed to promoting and implementing practices
that will minimise the effect on the environment of its business activities and those of
clients, particularly through appropriate energy and material use and the proper disposal
of waste.
LaSalle Investment Management will seek to ensure that the objectives of this Policy are
met though: ¾ Compliance with all relevant environmental legislation and regulations
¾ Re-use or re-cycling of waste materials whenever possible, prior to their disposal
¾ Minimising the use of resources (Materials, Fuel and Energy)) thereby reducing
wastage
¾ Minimising all emissions and discharges (Noise, Gaseous, Solid and Liquid)
¾ Considering environmental effects, with a commitment to pollution prevention in
decision making including the purchase of materials or equipment and the adoption of
new technology/processes
¾ Encouraging clients and third party suppliers to adopt and evolve their own policy of
environmental management
¾ Providing appropriate resources to achieve the objectives of the policy
Under the terms of the 1990 Environmental Protection Act, procedures of commercial
waste are required to comply with a “duty of care” with respect to waste collection and
disposal.
This applies to retailers, external contractors, tenants, as well as the landlord at Network
Building.
An appointed and licensed Registered Waste Carrier will carry out waste collection.
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The waste is taken to a licensed station / disposal site.
Strategy:
Network Building will be able to deal with all kinds of commercial waste, such as Paper &
Cardboard / Food/ Oil/ Glass/ Plastics / Cans & Tins.
For other building waste, such as that incurred during refurbishment and fit out, the party
concerned must collect their waste on a daily basis out of the premises preferably,
between the hours of 6pm-6am or at a different time if previously agreed with the Building
Manager. For guidelines please see House Rules in the Tenants Handbook.
It will be the tenants’ responsibility to take their waste to the compactors and also to
operate the compactors. Access will only be given to fully trained operatives and it will be
the tenants’ responsibility to contact the Building Manager, who will require 2 weeks
notice, in order to arrange suitable training.
The landlord has organised for waste to be collected from site on a daily basis
between 06-00 hrs to 08-00 hrs during week days. There will be no collection during the
weekend.
The Building Manager shall be monitoring the quantity of waste being generated and will
ensure that the appropriate number of wheelie bins are provided.
Only one compactor for use by all tenants will be provided.
We shall gradually set up other types of waste product collection depending upon
requirements. Or the tenant or retail operation may arrange their own.
The key elements to the “Duty of Care” are summarised below:
1. All waste must be properly contained.
2. All bags must be properly tied and sealed.
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3. Cardboard must be flattened and tied in bundles.
4. Food waste from cafes, restaurants and other food businesses must be double bagged
to prevent liquid leaking.
5. Glass should be in a box or bin and should be clearly labelled “Broken Glass” and
should never be placed in plastic bags, then place near the wheelie bins which are
located in the loading bay. ( This only applies if special glass containers are not
installed) If in doubt, please contact reception or myself.
6. The retailers must place their bags in a sealed trolley, when transporting them, to avoid
soiling the basement and lower ground floor corridor.
7. If there is any accidental spillage, immediate cleaning and disinfecting of the floor is
required by the concerned party.
8. All common area corridors must be kept in a clean hygienic state.
9. Without suitable training access to the compactors will be refused.
Access to the compactor is shown in the attached drawing
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Fire
Action
The Network Building
97 Tottenham Court Road
On discovering a fire - operate the nearest
fire alarm call point. Dial Ext: 222 / (9)999
& call the Fire Brigade - your address is:
The Network Building
97 Tottenham Court Road
London WC1T 4TP
Only attempt to fight the fire, if it is safe
and practical to do so - using the most
appropriate fire extinguisher for the type of
fire you intend to tackle.
Do not use WATER on ELECTRICAL or
FLAMMABLE LIQUID fires.
On hearing the fire alarm - leave the building
by the nearest AVAILABLE FIRE EXIT.
• CLOSE - all doors and windows as you leave.
• Do NOT - stop to collect belongings.
• Do NOT - use the lift.
• Do NOT - re enter the building until instructed to do so
by the Senior Fire Officer present.
When clear of the building - proceed to your
designated FIRE ASSEMBLY POINT at:
Tottenham Court Road
Issued by: the Fire Officer, UCL Estates, Gower Street, London, WC1E 6BT.