Project Risk Management Presented by Harold Dorbin, Marsh Risk Consulting Co-sponsored by Project Risk Management Agenda 1. Owner and Contractor Risk Perspective 2. Project Risk Governance and Systems Owner Considerations & Structure Contractor/Vendor Considerations & Structure Observations/Recommendations 3. What is a Project Risk? Project Specific Risk Identification Observations/Recommendations 4. Managing Project Risk Through the Project Life Cycle Considerations for a Workable Plan Observations/Recommendations 5. Wrap-up & Questions 1 Section 1 OWNER AND CONTRACTOR RISK PERSPECTIVE 2 Owner and Contractor Risk Perspective Owner’s Project Perspective Owner’s make money from the completed project. Project objectives are longer term. On-Stream reliability. Usable life. Cost of use/operation. Schedule and cost may or may not be critical. Project is “the asset.” Funding structure/equity exit. Industry/business needs. Success for the project defined by both: Corporate objectives. Business justification for project. 3 Owner and Contractor Risk Perspective Contractor’s Project Perspective Contractor’s make money by completing the project: Project objectives are usually shorter term. Defined by contract compliance. Longer term objectives are real. Execution reputation. Technology supplied/experience. Success for the project defined by both: Contract compliance. Corporate objectives. 4 Section 2 PROJECT RISK MANAGEMENT AS A RISK GOVERNANCE SYSTEM 5 Project Risk Governance and Systems Project Risk Governance Objectives “Capacity of a management organization to positively influence the project toward a successful outcome.” Information – engage and make decisions. Accuracy - acceptable to make decisions. On-Time – late decision or assumptions. 6 Project Risk Governance and Systems Project Risk Governance Objectives This is easy …. What decisions do I need to make? When do I need to make them? What information do I need to make them? How accurate does the information need to be? 7 Project Risk Governance and Systems Project Risk Governance Objectives 8 Project Risk Governance and Systems Project Risk Governance Objectives Systematic (“Stage Gate”) identification of the what and when of decision making: Define stages in planning/bidding when key decisions need to be made. Identify the Information needed to make the decision. Define the level of accuracy . Timeline set around what is required. 9 Project Risk Governance and Systems Owner Considerations & Structure First Question: 10 Project Risk Governance and Systems Owner Considerations & Structure Stage Gate I – Concept: Decision: fund feasibility study. Information: Risk assessment. OOM estimate of project. Scope and feasibility estimate. Market and ROI assessment. Regulatory overview (high level). Class 4 project schedule. Schedule to accumulate sets the timeline. 11 Project Risk Governance and Systems Owner Considerations & Structure Stage Gate II – Feasibility: Decision: fund preliminary engineering. Information: Risk assessment/gaps closed. +/- 50% estimate of project. Major equipment resourced. Resource availability. Scope and pre-engineering estimate. Refined market and ROI analysis. Regulatory analysis (mid level). Class 3 project schedule. Insurance/finance/currency. Schedule to accumulate sets the timeline. 12 Project Risk Governance and Systems Owner Considerations & Structure Stage Gate III – Preliminary Engineering: Decision: fully funded/committed project. Information: Risk assessment/gaps closed. +/- 20% estimate of project. Major equipment committed quote. Resources confirmed. Scope, work breakdown structure. Confirm market and ROI analysis. Regulatory analysis/permits. Class 2 project schedule. Insurance/finance/currency. Schedule to accumulate sets the timeline. 13 Project Risk Governance and Systems Contractor/Vendor Considerations & Structure Contractors have a “bid cycle” to respond within so they do better if they understand. 14 Project Risk Governance and Systems Contractor/Vendor Considerations & Structure Stage Gate I – Bid/No Bid: Decision: fund the bid/respond to RFB. Information: Proposal schedule. Preliminary risk assessment. Go/get vs. proposal budget. Resource/technology availability. +/- 30% execution estimate. Scope statement/contract plan. Regulatory analysis/permits. Class 2 project schedule. Insurance/finance/currency. 15 Project Risk Governance and Systems Contractor/Vendor Considerations & Structure Stage Gate II – Schedule/Budget/Scope/Risk Update: Decision: continue with proposal. Information: Proposal schedule update. Risk assessment update. Proposal budget update. Resource/technology confirmed. +/- 20% execution estimate. Scope/contract plan defined. Regulatory/permits defined. Class 1 project schedule w gaps. Insurance/finance/currency. 16 Project Risk Governance and Systems Contractor/Vendor Considerations & Structure Stage Gate III – Bid Close Out: Decision: submit bid. Information: Risk assessment update. Proposal budget update. Resource/technology availability. +/- 10 % execution estimate. Scope statement/contract plan. Regulatory/permits confirmed. Class 1 project schedule. Insurance/finance/currency. 17 Project Risk Governance and Systems Contractor/Vendor Considerations & Structure Stage Gate IV – Contract Signing/Execution: Decision: contact signing. Information: Risk assessment update. Contract exceptions/acceptance. Terms impact on execution. Insurance/finance/currency. 18 Project Risk Governance and Systems Observations/Recommendations In order for management to have project governance and manage project risk effectively; project procedures and how they are implemented must be: Industry Best Practice. Consistent – remove approach/application variation. Accountable – know who is to do what. Transparent – allows management intervention. 19 Project Risk Governance and Systems Observations/Recommendations Consistent Accountable Transparent Processes Industry Best Practice Processes Develop Required Information for Timely Decisions 20 Project Risk Governance and Systems Observations/Recommendations Each Stage Gate is defined by all the decisions that must be made before the next stage can proceed. Contractors must consider bid cycle and information delivery schedule – early in the bid process. Bid exception? Best Procedures define requirements broadly. For smaller/less complex projects, it states “not applicable.” Keep submissions at each Stage Gate for audit. 21 Project Risk Governance and Systems Observations/Recommendations Track exceptions to procedure and close out as a priority. Generally an exception cannot go through two Stage Gates without being resolved. All assumptions – treated as a risk in risk register. 22 Section 3 WHAT IS A PROJECT RISK? 23 What is Project Risk? Definition “A Project outcome of a probability less than ‘1’ that results in something other than Plan.” Risks can yield positive or negative variation from plan. 24 Sources of Project Specific Risks Success for the Project Owner Sources Contractor Sources Business justification for the project. Corporate objectives. Contract compliance. Corporate objectives. 25 Sources of Project Specific Risks Risk to Project Specific Goals Risk is something that prevents the goal from occurring: Example: Owner Concern Example: Contractor Concern Maintain the relationship with the aboriginal communities in zone. Corporate objective driven. Meet Performance Test Criteria within 60 days of turnover. Contract compliance driven. 26 Sources of Project Specific Risk Risk to Project Specific Goals Manage risk to project specific goals: Yields more key goal focused risk assessment than “checklist.” Provides alignment of stakeholders needs (JV partners, lenders, regulators, governments). Provides a framework to make future key project decisions. 27 Sources of Project Specific Risk Risk Sources/Management 28 Sources of Project Specific Risk Definitions Scope relationships: Risk that evolves from how the project contracts are organized (project delivery method). Risk that evolves through non-contractual parties (government agencies, special interest groups, etc.). Contracts: Mechanism used to influence the performance of another party. Environment: Site specific, resource availability, financial condition, etc. 29 Observations/Recommendations Project Scope & Relationship Diagram Principal Test and Inspection Employer Regulators, Agency and Local, Governmental Employers and Contractors Contractor Subcontracts Material Supplies Principal Structural Steel Turbine Electrical I&C Boilers Mechanical Others Civil Others 30 Observations/Recommendations Risk Management Fundamentals Project risk management should embrace all of the key corporate and business/contract goals for each undertaking – not just cost and schedule. Risk management processes that are focused on the project goals allow for early development of project strategy “best risk fit” decisions. Simple tools – PCSRD, contract overview, etc., provide a consistent baseline for those participating in identifying project risk. 31 Section 4 MANAGING PROJECT RISK THROUGH THE PROJECT LIFE CYCLE 32 Managing Project Risk Through the Project Life Cycle Considerations for a Workable Plan “Snap shot project risk management.” Project risk management systems must be updated. Frequency depends on what stage the project is in. “Quantitative models vs. qualitative assessments.” The need for numbers vs. strategy. Do not put all of the obligations on the project manager, the proposal manager or executive team. Executive management must “captain the ship” not “row the boat.” 33 Considerations for a Workable Plan Risk Committee Reports to executive management only. Make-up: Project manager. Counsel. Project controls expert. Other experts part time. Set up risk screening tests at each stage gate. If a “high risk” condition exists: System engages risk committee. Defined interaction between project and risk committee. Risk committee makes recommendations to project and executive management – at each stage. 34 Example Proposal Decision Flow Chart LEVEL 3 Preliminary decision made on Proposal Level 1, 2, 3 LEVEL 1 AND 2 PM completes Pre RA Form and submits for comment/approval REJECT PM includes pre approved Liability Limits etc. ACCEPT END Commitment made to providing proposal Bid/No Bid Assessment BID LEVEL 3 PM completes Pre RA Form Pre RA approve/reject and comments via procedure 123 Proposal Level Confirmed via procedure 123 1 or 2 Notify Risk Review Group based on Pre RA Responses NO YES Notify Risk Review Group immediately after bid decision Risk Review Group provided the Pre RA & Proposal Documents GATE ONE ~ ~ ~ 35 ~ ~ Proposal Management Plan Updated Example Proposal Decision Flow Chart GATE THREE Proposal Management Plan updated and sent to RRG Gate 3 Risk Checklist Forms completed, All documents required via Procedure 123 completed Do Gate 3 Risk Checklist Forms or updates to the Procedure 123 Risk Documents require RRG engagement Gate 3 Risk Checklist Forms completed, All documents required via Procedure 123 completed YES PM provides Gate 3 Risk Checklist Forms and all documents per procedure 123. NO Project Risk Analysis completed and contingencies defined by procedure 234 PM submits Project Risk Analysis and other bid data Risk Review Group provides remarks to PM for consideration Project Risk Analysis completed and contingencies determined per procedure 234, then provided to RRG. Risk Review Group provides recommendations on specific Risk Action Plans and RA PM determines which RRG recommendations to include Continued PM supplies revised Project Risk Analysis and contingencies to RRG RRG accepts revised Project Risk Analysis NO Risk Review Group recommends No Proposal YES PM submits contingencies, PRA and other data 36 Considerations for a Workable Plan Lessons Learned Spending more on resources does not guarantee better results. Simple lessons learned system aids with risk identification. Sort able risk data for easy identification of project specific risks. Project risk management will tell you what worked and what did not. Link project risk management with project controls. 37 Observations/Recommendations System Usage Considerations when deciding how often the project risk management system should be updated: How often risk assessment output is needed? How much risk is changing? During execution – as often as project controls is updated/at least monthly. Let managers manage and let the experts apply their expertise. Engage risk committee only when well defined screening processes indicate the project is high risk – this includes execution. 38 Observations/Recommendations System Usage Retain all screening tools filled out by planning/proposal team and by project execution teams. These are subject to audit and should be reviewed for learning purposes if a project goes wrong. Focus executive time on the projects that present the largest risk. Not always the largest projects. Will help ensure project risk governance over the entire operation. 39 Section 5 WRAP-UP 40 Wrap-up Conclusion Owners and contractors have different perspectives on projects. Why rely on a contractor to manage your project risk management system with his concerns? Project risk management, in order to be project specific, should be: Project goal oriented. Use simple tools focusing on: Scope relationships. Contracts. Project environment. Well-structured project risk governance processes: “Stress test” each project. Focus executive time toward the critical few. Provide risk committees that apply independent expert analysis through procedures. 41 DISCLAIMER K&L Gates includes lawyers practicing out of 38 offices located in North America, Europe, Asia and the Middle East, and represents numerous GLOBAL 500, FORTUNE 100, and FTSE 100 corporations, in addition to growth and middle market companies, entrepreneurs, capital market participants and public sector entities. For more information, visit www.klgates.com. K&L Gates comprises multiple affiliated entities: a limited liability partnership with the full name K&L Gates LLP qualified in Delaware and maintaining offices throughout the United States, in Berlin and Frankfurt, Germany, in Beijing (K&L Gates LLP Beijing Representative Office), in Brussels, in Dubai, U.A.E., in Shanghai (K&L Gates LLP Shanghai Representative Office), in Tokyo, and in Singapore; a limited liability partnership (also named K&L Gates LLP) incorporated in England and maintaining offices in London and Paris; a Taiwan general partnership (K&L Gates) maintaining an office in Taipei; a Hong Kong general partnership (K&L Gates, Solicitors) maintaining an office in Hong Kong; a Polish limited partnership (K&L Gates Jamka sp.k.) maintaining an office in Warsaw; and a Delaware limited liability company (K&L Gates Holdings, LLC) maintaining an office in Moscow. K&L Gates maintains appropriate registrations in the jurisdictions in which its offices are located. A list of the partners or members in each entity is available for inspection at any K&L Gates office. K&L Gates has offices in: Anchorage, Austin, Beijing, Berlin, Boston, Brussels, Charlotte, Chicago, Dallas, Doha, Dubai, Fort Worth, Frankfurt, Harrisburg, Hong Kong, London, Los Angeles, Miami, Moscow, Newark, New York, Orange County, Palo Alto, Paris, Pittsburgh, Portland, Raleigh, Research Triangle Park, San Diego, San Francisco, Seattle, Shanghai, Singapore, Spokane/Coeur d’Alene, Taipei, Tokyo, Warsaw, and Washington, D.C. This publication/newsletter is for informational purposes and does not contain or convey legal advice. The information herein should not be used or relied upon in regard to any particular facts or circumstances without first consulting a lawyer. ©2011 K&L Gates LLP. All Rights Reserved. This document and any recommendations, analysis, or advice provided by Marsh (collectively, the “Marsh Analysis”) are not intended to be taken as advice regarding any individual situation and should not be relied upon as such. This document contains proprietary, confidential information of Marsh and may not be shared with any third party, including other insurance producers, without Marsh’s prior written consent. Any statements concerning actuarial, tax, accounting, or legal matters are based solely on our experience as insurance brokers and risk consultants and are not to be relied upon as actuarial, accounting, tax, or legal advice, for which you should consult your own professional advisors. Any modeling, analytics, or projections are subject to inherent uncertainty, and the Marsh Analysis could be materially affected if any underlying assumptions, conditions, information, or factors are inaccurate or incomplete or should change. The information contained herein is based on sources we believe reliable, but we make no representation or warranty as to its accuracy. Except as may be set forth in an agreement between you and Marsh, Marsh shall have no obligation to update the Marsh Analysis and shall have no liability to you or any other party with regard to the Marsh Analysis or to any services provided by a third party to you or Marsh. Marsh makes no representation or warranty concerning the application of policy wordings or the financial condition or solvency of insurers or reinsurers. Marsh makes no assurances regarding the availability, cost, or terms of insurance coverage. Marsh is one of the Marsh & McLennan Companies, together with Guy Carpenter, Mercer, and Oliver Wyman. Copyright 2013 Marsh Inc. All rights reserved. 42