Cinnamon Small
225 Terrace Drive
Kent, Ohio 44242
Phone: 330-548-3586
csmall@kent.edu
SUMMARY
EDUCATION
Seeking an outreach coordinator position that utilizes my passion
Kent State University — Master of
for working with marginalized and underrepresented groups in
Education, Cultural Foundations
education to raise awareness about educational leadership
Spring 2013
opportunities.
Kent State University — Bachelor
of Arts, Pan-African Studies
Spring 2009
EXPERIENCE
REFERENCES
Distance Learning Instructor, Kent State University
Dr. Amoaba Gooden
Department of Pan-African Studies
Kent, Ohio- Spring 2010- present
Interim Chair
Department of Pan-African
Teaching material from approved curriculum in accordance with
assigned course schedule. Motivating students to actively
participate in all aspects of the educational process, including but
not limited to threaded class discussions, outside
assignments/projects, research, enrichment activities, etc.
Maintaining online asynchronous communication with students
(and synchronous if appropriate) in online discussions, to assist
them in achieving completion objectives. Responding in a clear
and well-expressed manner to student questions and, inquiries
within one to two business days. Providing regular, accurate, and
timely student-specific assistance, feedback and support to
students relative to their performance. Keeping archives of
student work and correspondence (if necessary), and maintaining
and reporting student participation, evaluations/grades as
appropriate. Communicating with students and Blackboard staff
by email and telephone as needed. Openly communicating with
Blackboard staff regarding course and student-related problems
and concerns.
Studies
330-672-0142
Sandra Morgan
Director of Outreach Programs
College of Arts & Sciences
330-672-8986
Dr. Lisbeth Justice
Director Lovelight Incorporated
330-673-5839
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Experience (continued)
Personnel Manager, Kent State University
Department of Pan-African Studies
Kent, Ohio — 2012 to present
Management & Talent Acquisition: Manage and delegate tasks
to student volunteers and student workers based on availability,
interest and ability. Create and distribute bi-weekly schedules for
hourly students. Participation in hiring and evaluation of student
workers. Creation of a real time hourly schedule for student
workers and volunteers.
Coordination: Create and distribute flyers and press releases
using Microsoft Office 2010-07, Google docs, and Adobe.
Create organizational, calendars charts, diagrams, agendas, and
action plans using Google Docs & Microsoft Office. Attend
Committee Meetings, General Departmental Staff Meetings,
produce and forward minutes to all members, peers and
subordinates. Implementation of an efficient system to manage
facilities in the Center of Pan-African Culture. Maintenance of
Departmental Facebook page, University Marketing &
Promotional Calendar.
Teaching Assistant, Kent State University
Department of Pan-African Studies
Kent, OH-Fall 2012
Assisted Emeritus Professor Halim El-Dabh with classroom
lectures, took attendance, completed student athlete reports,
distributed and graded assignments, met with Professor El-Dabh
during office hours.
Graduate Assistant, Kent State University
Department of Pan-African Studies
Kent OH, Fall 2009-Spring 2012
Outreach: Advertise and promote courses for the faculty in the
Department. Schedule and maintain meetings for Center of PanAfrican Culture through central scheduling office at Kent State
University. Research funding opportunities for programing in the
Center of Pan-African Culture. Communicate regularly with
department chair about outreach opportunities and development
of outreach. Attend Admission events, study Abroad Fairs, and
other special events coordinated by the College of Arts &
Sciences. Worked closely with Traci Williams to produce two
feature length Films titled “Breaking News” and “Research: The
Musical”. Served as Production Coordinator.
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Customer Service, Pasco Incorporated
Hudson, Ohio — 2006-2009
Accepted inbound phone calls regarding financial responsibility
for Bureau of Motor Vehicles. Handled sensitive information by
processing credit card payments for reinstatement of vehicle
registration. Efficiently verified insurance documentation.
Accomplishments
●
2008, Recognized for accepting the most calls in my
department.
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Offered outstanding support for customers contacting our
office.
●
Established consistency in call process and met
established quotas in my department.
Account Adjustor, Chase Bank (formerly known as
Bank One)
Akron, Ohio — 2002-2004
Assisted customers in creating an effective payment plan to
prevent future delinquency on vehicle loans.
Contacted customers regarding delinquent account payments.
Performed skip tracing searches to locate delinquent customers.
Handled sensitive information by processing check by phone
payments, credit card payments. Adjusted errors and responded
to complaints submitted by customers.
Accomplishments
●
Obtained monthly bonus 2002-2003 for superior
collection practice.
Professional Development & Special Honors
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Spring 2013 Attended Workshop: Podcasting for Educators
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Spring 2013 Attended Workshop: 21st Century Skills
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Spring 2013 Attended National Convention Alpha Kappa Mu Honors Society
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Fall 2012 & Spring 2013 Registration Volunteer for Professional Learning Community Academy
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2011 & 2012 Association for Black Cultural Centers conference attendance
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Assisted with Faculty presentation
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2011 KSU Films award for Outstanding Service
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2011 Appointed Secretary of Alpha Kappa Mu Honors Society
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2011 Attended Broadcast Education Association National Convention
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2011 Attended Workshop: Finding and Working With Teaching Assistants Effectively
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2011 Attended Workshop: Working with Digital Video
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Professional Development & Special Honors (continued)
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2011 Organized Peer-Mentor Programing for Alpha Kappa Mu
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Service project at Skeels-Matthews Community Center
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2010 Attended Workshop: Spring Learning & Assessment Institute
2010 Inducted to Alpha Kappa Mu Honors Society
2010 Attended Workshop: Graduate Student Development
2010 Attended Workshop: Integrating Sustainability into the Classroom
2010 Attended Workshop: Grant Writing
2010 Served as a Peer Mentor for A Day in the Life of a College Student
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2009 Served as Hostess for Midwest Regional Comparative and International Education Society Conference
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2009 Attended Workshop: Writing Conference Proposals
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2009 Attended Workshop: Clickers
2009 Peer Mentor Upward Bound Pre-College Programs
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2008 Served as Chairperson Art Legacy Foundation
2003 Served as Secretary Allerton Community Council 2003
2003 Served as Secretary Ladies of Academics Diversity Intelligence Excellence and Service
2003 Speaker for Women in Leadership Symposium
Resume Cinnamon Small Spring 2013