Global Headquarters Wolf & 7th North Streets Syracuse, NY 13221 United States Tel 315-477-5531 crouse.customerctr@cooperindustries.com www.crouse-hinds.com Cooper Crouse-Hinds GmbH Neuer Weg-Nord 49 D-69412 Eberbach Germany Tel +49 (0) 6271 806-500 info-ex@ceag.de www.ceag.de Cooper Crouse-Hinds S.A. de C.V. Av. Javier Rojo Gomez 1170 Col Guadalupe del Moral, Iztapalapa 09300 México, D.F. Tel +52-555-804-4000 mxmercadotecnia@cooperindustries.com www.crouse-hinds.com.mx Cooper Crouse-Hinds Pte. Ltd. 955 Shengli Road, Heqing Pudong, Shanghai 201201 China Tel +86-21-2899-3600 www.cooperchina.com The Global Standard CanadaMexicoUnitedStatesUnitedKingdomSpainGermany BrazilNorwayIndiaSaudiArabiaNetherlandsRussiaChinaKorea NigeriaJapanSingaporeAustraliaSouthAfrica All Continents In a worldwide marketplace, Cooper Crouse-Hinds provides solutions and products that are certified to meet local standards. When it comes to quality, engineering and service, however, our commitment to continuous reinvention sets a global standard. One Standard We make over 100,000 products—to one standard of excellence. We serve customers in diverse markets —providing a uniform standard of service. And in the coming year our products will be installed in refineries, factories, skyscrapers and other facilities under the most demanding conditions imaginable—and they will perform to the highest standard of safety and reliability. P1 The Global Standard It’s a wide world, yet there’s room for just one leader, and from product line to technical expertise, that’s Cooper Crouse-Hinds. Crouse-Hinds Condulet® Original CEAG lamp A New Leader In 1897, the Gold Rush was well under way, the United States raced to build its transportation infrastructure, and the founders of Crouse-Hinds began manufacturing trolley lamps in Syracuse, New York. In 1912 the British government offered a prize to the person who could design an acceptable electric safety lamp for miners. A German engineer won the prize for the “CEAG” lamp. These two companies quickly emerged as leaders in the electrical industry, eventually joining together as one global leader—dedicated to helping the world’s energy, transportation and industrial sectors meet the new demands. P2 For A New Century Today Cooper Crouse-Hinds has grown into a diversified worldwide provider of electrical products that perform reliably and safely in harsh and hazardous environments. And our leadership in product innovation, engineering, manufacturing, distribution and technical support has become the benchmark for entire industries. Through organic growth and strategic acquisitions such as our 1996 addition of CEAG, a world leader in explosion protection, Cooper Crouse-Hinds serves more markets than ever before. Our products meet codes, standards and certifications in rapidly growing regions throughout Asia, Africa, Latin America and the Middle East. And our technical expertise, distribution and support services extend our global reach. Yet we are far more than a product supplier or solutions provider. For customers across the world, we are a partner that integrates a comprehensive product line with global distribution and technical support, industry insights and marketing assistance. We devote extraordinary resources to listening to our customers— to understanding their individual and evolving needs, the characteristics of their markets, and the trends that influence them. Combining insights with innovation, we not only stay in step with our customers, we keep miles ahead of the competition. P3 The Standard For The more demanding the environment, the likelier you are to find our products at the very center of operations. Safety & Reliability From fittings and enclosures to control and apparatus, industrial lighting, plugs and receptacles and signals and alarms, Cooper Crouse-Hinds products don’t just meet safety standards. More often than not, they set them. Cooper Crouse‑Hinds panelboards for NEC and IEC hazardous area locations. The world’s most demanding customers specify our industrial and hazardous area electrical and explosion protection products in part because everything we sell comes with a commitment to proper installation and use. P6 Tens of thousands of customers have turned to Cooper Crouse-Hinds for Hazardous Location Training to support safer electrical system design, installation and maintenance in forbidding conditions. Whether it’s on-site assistance or extensive training at our regional facilities, our technical and hazardous expertise provides our customers the reassurance that they not only have the right products, but they’re using them the right way. P7 The New Standard In Commercial Products The reputation for safety and reliability we have cultivated in the industrial realm, Cooper Crouse-Hinds also brings to our rapidly growing North American Commercial Products electrical fittings business. Champ® Luminaires with induction light source deliver up to 100,000 hours of white light in a hazardous location. That’s 11 years with no lamp replacement costs. It’s a business built on our conviction that service and sales expertise are just as important to our customers’ success as providing the highest-quality products. That’s why we stand ready with supply, while partnering with our customers to meet their specific needs. The Standard For Innovation Whenever Cooper Crouse-Hinds develops a new product, system or procedure, we focus on one overriding question: Will it lower the total cost of ownership for distributors and end-users? Cooper Crouse-Hinds has become a global leader across the industrial, commercial and residential markets because of a strategic focus that combines the highest quality and reliability with technical support to minimize downtime, reduce repair incidence, and spur growth. Yet that’s just the beginning. We have become a model of innovation by closely monitoring our equipment’s performance, soliciting customer development input, and practicing continuous improvement to take immediate advantage of the knowledge we gain. The fact is, engineers only have some of the answers. Sales people, support staff and customers are engines of new ideas, and their insights are reflected in our every innovation. Cooper Crouse-Hinds has a Manufacturing Variance Program (MVP) in place to combine the attributes of 6 Sigma variance with lean manufacturing. This commitment to continuous improvement and streamlined decision-making allows us to seize opportunity faster and serve our customers better. P8 CEAG eXLink® Connector Series can be connected and disconnected in hazardous areas without shutting down power or obtaining a hot work permit. This drastically reduces the time required to install, maintain, or repair electrical equipment in hazardous environments. The Standard For Worldwide Expertise Fast-growing industrial and commercial customers alike need international partners who can help them adapt to local requirements, and Cooper Crouse-Hinds’ global capabilities and local expertise streamline their expansion. The breadth and depth of our product lines make us the single source for electrical and safety equipment, whether a customer is building a refinery in China, a factory in Sao Paolo, or a city in the Arabian Gulf. Backing up our product portfolio is a highly trained distribution network, along with a dedicated sales and customer service organization, worldwide marketing assistance, and industry experts who specialize in helping our customers expand their market share. To ensure a deep understanding of the market’s needs and how to respond with innovative products and services, Cooper Crouse-Hinds has individuals in place to focus on specific vertical markets, including global energy, marine, mining and alternative fuels. After all, growth opportunities transcend borders, and so does Cooper Crouse-Hinds. P10 ATEX CSA Canadian Certification Certification for the European Union IEC and IECEx International Certification UL Certification for the United States NEC North American Certification CEPEL Brazilian Certification GOST Russian Certification GB Certification for China Our commitment to environmentally friendly manufacturing, the use of recycled materials, waste reduction and total compliance to local codes and standards is part of our legacy of support for the global movement toward clean, renewable energy. Cooper Crouse-Hinds products ensure safety in ethanol production facilities. A Standard for The Future A cursory look reveals just a fraction of our capabilities, because behind Cooper Crouse-Hinds is the power of Cooper Industries, a worldwide manufacturer of electrical products, tools and hardware whose divisions share a common marketing and selling platform for our customers. P12 By any measure—from the strength of our technical team, to the breadth of our product line and robustness of our global channel—Cooper Crouse-Hinds marshals massive resources on behalf of our customers. The Cooper Crouse-Hinds of today scarcely resembles the company that invented the Condulet over 100 years ago or manufactured only electrical infrastructure equipment in decades past. By leveraging our technological acumen and entrepreneurial spirit, by partnering even more closely with our customers to reduce their costs of ownership, and by honing our operational capabilities across the world, we will continue to lead— wherever opportunity beckons. P13