Career Services Center
Kent State University
www.kent.edu/career
Be honest
 Be concise, include specifics
 Use action/accomplishment words
 Do not use personal pronouns or full sentences
 Do not include personal information
(age, height, etc.) or your photograph
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NO typos
84% of executives surveyed by Office Team, a staffing service company,
say that a single typographical error on a resume will disqualify a job
candidate from consideration
Line up content perfectly
 No abbreviations
 Spell out numbers zero to nine, use numerals
for numbers 10 and higher
 Set margins from .70 – 1.00
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Do not use a resume template
Typically, one page for new graduates, two pages for
education majors
Once you’ve been in the working world for a number
of years, you can include additional pages to resume
Print or copy on conservative paper, 20 - 24 lb.
Print on one side of the page only
No staples or paperclips
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Your resume is a career marketing tool, not an
autobiography
Keep your resume concise and focused on your key
selling points
Let go of past experiences that don't market you for
your current goal
You should also leave something to talk about in the
interview
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Tahoma
Arial
Century Gothic
Gill Sans
Times New Roman
Bookman
Garamond
Century School Book
Lucinda Sans
Verdana
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Applicant tracking software
◦ Scans resumes for keywords related to
skills, training, degrees, job titles and
experience
◦ Compares words on resume to list of
desired qualifications from the job
description
Strategic planning
 New media
 Team-building
 Leadership
 Critical problem-solving
 Customer retention
 Cost reduction
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OBJECTIVE: To obtain the position of IT
User Support Analyst at the Kellogg
Admissions and Financial Aid Department in
Northwestern University’s Evanston Campus
SUMMARY:
Six years of professional event planning and
volunteer coordination for two major non-profit
organizations. Increased year-to-year funds raised by
40% for a variety of campaigns.
EDUCATION:
Master of Business Administration, May 2016
Kent State University, Kent, Ohio
Concentration: Management and Information Systems
GPA: 4.0
Bachelor of Business Administration, May 2014
University of Toledo, Toledo, Ohio
Major: Finance
Minor: Marketing
Major GPA: 3.88
Cumulative GPA: 3.56
Minor GPA: 3.68
COURSEWORK:
Business and Professional Communication,
Organizational Communication Training and
Development, Advertising and Promotion
Management, Personal Selling and Sales
Management, Grant Writing Workshop
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McAfee Endpoint Encryption (MEE), Active Directory,
SCCM, JAMF, Deep Freeze, Pharos Print Management,
Remote Desktop Support SAP Business Objects,
Google Apps Admin, Webmaster, Analytics, Adobe
Photoshop, Dreamweaver, Flash MX, HTML, WordPress,
Microsoft Office, Network fundamentals
SKILLS:
Foreign Language: Fluent in Spanish
O PowerPoint,Word, Excel,
Computer Skills: Microsoft
Adobe Dreamweaver, Photoshop
Certifications: CPR, American Red Cross
Senior Technical Analyst, Blackboard Student Services, Kent, Ohio
(November 2011 – Present)
Created reports for upper management based on usage and ticket statistics utilizing SAP Business
Objects Intelligence Solutions, Troubleshooted mobile devices (Android, iOS, Windows, Blackberry),
Increased usability of existing Kent State University’s Help Desk Knowledge Base for non-technical
users as well as IT users, Served as liaison between Kent State University and Blackboard Student
Services, Corrected Parature ticket routing processes, resolved computer issues for faculty over the
phone as well as in person (office visits), provided training to customer service representatives and
migrated emails from Exchange to Office 365 (Cloud services)
Graduate Assistant, Information Services, Kent State University, Kent, Ohio
(August 2009 – May 2011)
Managed and created end-user images and configuration builds used in the
deployment process, Gained knowledge of and experience with Anti-Virus, Anti
Malware, DeepFreeze, McAfee Endpoint Encryption, Active Directory, file storage,
shares and security, networked printers and scanners, imaging computers for new
software deployment (Symantec Ghost, Freeware 3rd party imaging software), Worked
on documentation and manuals for, and training of, new employees
Server, Applebee’s Restaurant, Streetsboro,
Ohio, January 2008 – August 2011
Provided friendly and efficient customer service
in a fast-paced environment. Recognized as
“Server of the Month.”
President, Graduate Association of Student Personnel Practitioners
August 2011– May 2012
Communicated with alumni, faculty, and administrative staff to
solicit guest speakers. MaintainedLmembership directory, facilitated
weekly meetings. Organized professional development opportunities
and social events for GRASPP members
Member, Ohio College Personnel Association, (October 2014-Present)
Presenter, Ohio Residence Hall Association Conference. Presentation was
voted by attendees as Top Five Best Presentations (March 2015)
Recipient, Founder’s Scholarship (August 2012-May 2014)
Volunteer, Habitat For Humanity, Spring Break 2013
President’s List, three times
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Used in more academic circles
Elaborates more on academic endeavors
Commonly referred to as a CV
Different CVs may be required for different positions
Used primarily when applying for international,
academic, education, scientific or research positions
or when applying for fellowships or grants
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One or two page summary
of your skills, experience
and education
Goal is to be brief and
concise
Employer may spend a
minute or two reviewing
RESUME
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Usually two or more pages
More detailed synopsis
Includes summary of:
educational and academic
background, teaching and
research experience,
publications and
presentations
C.V.
Allows you to be more personable
 Shows your writing skills to an employer
 Is tailored specifically to the organization
 Should always accompany a mailed resume
 Is printed on the same paper used for the resume
 Is one page in length, three to four paragraphs
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Specify the position you are applying to
 Specify your degree and institution
 State your reasons for applying
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Highlight your qualifications – work experience,
internships, academic achievements
 Specify an accomplishment
 Include soft skills and personality traits
(which are not included in the resume)
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Refer the reader to your enclosed resume
(highlight additional experiences)
 Provide evidence that you have researched
the position and the organization
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Repeat your interest in the position
 Repeat the fact that you are qualified
for the position
 Express your desire to meet for an interview
 Express if you will follow-up to show your
assertiveness and desire for interview
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Make an appointment to have your materials
reviewed by a career coach
 Drop-in counseling Monday-Friday
11:00 AM – 12:30 PM and 2:00 – 4:00 PM
 Use the web resources at
www.kent.edu/career
 Check out our career quick guides
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