MIC Permit No.　26339
Submission deadline: January 21, 2006
Approved through to Mar 31, 2006
Confidential
Ministry of Internal Affairs and Communications (MIC) 2005 Survey of
Trends in Communications Usage — Questionnaire Form — For
Households
◎ This survey conforms with the requirements of the Statistical Reports Coordination Law. Your responses to this
questionnaire will be used solely for the purpose of statistical analysis, so please feel free to give your full and frank
opinions.
1 In this survey, we will be asking about the use of information
and communications equipment and services by yourself
(i.e., the person named on the sticker) and your household in
the course of your normal daily life.
(affix name label here)
2 The Glossary on the back page of this booklet provides
definitions of the terms marked with an asterisk (*) in the
questionnaire.
3 Your answers should be correct as of the survey date:
December 31, 2005
4 Completed questionnaires should be sent to:〒
(Contact)
Tel:
5 This survey is being conducted by the market research company stated above under commission from the Ministry of Internal
Affairs and Communications.
Entire household — Questions concerning the entire household are directed at the head of household
Q1. Ownership and usage of information and telecommunications devices
(1)
Do you own any of the devices listed in (1) through (11) below?
Do you own any of the following devices in your household? Circle the numbers of all devices owned.
In item 5, also write in the number of computers owned
Note:
1. A device which you own but which was paid for by your employer or which you have not used once over the past year is considered "not owned".
2. If you own a cell phone which can access PHS services, circle both 2 and 3 below.
1. Fixed line telephone
6. Fax machine
1)−１
3)
2. Cell phone*
7. Car navigation system*
1)−１
4)
3. PHS*
8. On-board ETC unit*
4. PDA*2)
5. Computer (how many? 9. Internet-compatible television
10. Internet-compatible TV game console
11. Other internet-compatible
electronic device
(2)　This question is for households with two or more computers.
Are the PCs connected via a wired or wireless system (a household LAN)?
Circle one response only.
1. Connected via cable LAN
2. Connected via wireless LAN
3. Not connected
(3)　Does your household use an IP telephone*5)? Circle one response only.
1. Yes
2. Not at present, but we plan to get one
3. No, and we don't plan to
(4)
If your household uses an IP telephone have you experienced any problems or issues? If you
are planning to install an IP telephone, what problems or issues do you envisage? If your
household does not use an IP telephone, why not?Circle all that apply.
1. Charges are not that much cheaper
2. Connection/settings procedures too complex
3. Poor sound quality
4. Have to have a dedicated IP telephone number
5. Cannot call emergency services
6. Don't understand services/processes
7. No need for it
8. Haven't heard of IP telephone
9. Other
10. No problems or issues
Q2. Internet usage
(1)
Has anyone in your household (excluding persons five years old and younger) used the Internet in
the past year, for instance to view websites or send and receive e-mail? Circle one of the following.
Note:
* Includes internet usage from cell phones, PHS devices, PDAs and game devices as well as computers.
* Limited to personal internet usage. Includes internet usage both within and outside the home.
* Includes internet usage on devices not owned by the household, for example in public libraries and internet cafes.
1. Yes, at least one member of the household has used the internet
2. No, nobody in the household has used the internet
(2)　This question is for respondents who answered Yes to the previous question.
Was the internet usage at home, using a computer?
Circle one response only.
1. Yes
2. No -- go to Question 3
(3)　This question is for respondents who answered Yes to the previous question.
What sort of connection was used to access the internet from a computer at home?
Circle all that apply.
Narrowband
1. Dial-up telephone line
2. ISDN dial-up *6) (see note 2)
3. ISDN permanent connection *6)(see note 2) 5. PHS (see note 1)
4. Cell phone other than 3G cell phone (see note 1)
Broadband (if none, answer question (4) below)
6. Cable television/CATV
8. Wireless/FWA* 8)
7)
7. Optic fiber (FTTH)*
9. DSL*9)
10. 3G cell phone*1)-2 (see note 1)
Other
11. Other
Notes
1. Items 4, 5 and 10 refer to use of these devices to connect a computer to the internet, as opposed to accessing the internet directly
from these devices.
2. Where the ISDN service is provided via optic fiber, circle item 7.
(4)
This question is for respondents who do not use broadband to access the internet at home (none of items 6
- 10 circled in the question above).
Why have you not installed broadband at home? Circle all that apply .
1. Too expensive
2. Dislike line installation work
3. No broadband services in our area
4. Broadband services can't be installed in our
home for technical reasons
5. Don't use internet much at home
6. Existing line is sufficient for our purposes
7. Don't understand the procedures involved
8. Other
(5)
These next questions are for respondents who access the internet at home using a computer (Yes in
Question 2(2) above).
(1) Do you plan to change or upgrade any of your existing lines? Circle one response only.
1. Yes
2. Possibly
3. No
4. Don't know
(2)　This question is for respondents who answered Yes ((1)) in Question 2(5) above.
Which of the following lines will you use? Circle all that apply.
● Narrowband
1. Dial-up telephone line
3. ISDN permanent connection (see note 2) 5. PHS (see note 1)
2. ISDN dial-up (see note 2) 4. Cell phone other than 3G cell phone (see note 1)
● Broadband
6. Cable television/CATV
7. Optic fiber (FTTH)
8. Wireless/FWA
9. DSL
10. 3G cell phone (see note 1)
Notes
1. Items 4, 5 and 10 refer to use of these devices to connect a computer to the internet, as opposed to accessing the internet directly from
these devices.
2. Where the ISDN service is provided via optic fiber, circle item 7.
Q3. Cable television, satellite broadcasting and terrestrial digital broadcasting
In your household, which of the following types of television broadcasting services do you watch, and how
do you access them?
Circle one response in each category.
Type of broadcast
1) Cable television
Satellite
（ＣＡＴＶ）
2) BS analogue
3) BS digital
4) CS digital
(CS/110° CS)
5) Terrestrial digital
Viewing at home
Access*
1. Yes
2. No
1. Yes
2. No
1. Yes
2. No
1. Yes
2. No
1. Yes
2. No
1. Cable
2. Parabola antenna
1. Cable
2. Parabola antenna
1. Cable
2. Parabola antenna
1. Cable
2. Antenna
* Option 2 includes apartment buildings and other joint accommodation where satellite broadcasts are accessed via cable linked to a
common antenna.
Q4. About your household
(1) Including yourself, how many people live in your household. Write the number in the box.
(2) What was the approximate combined annual income of the household last year?
Circle one response only.
1. Less than ¥2 million
2. ¥2-4 million
3. ¥4-6 million
4. ¥6-8 million
5. ¥8-10 million
6. ¥10-15 million
(3) Which of the following best describes your residence?
Circle one response only.
1. Freestanding house
2. Apartment building
3. Other
7. ¥15-20 million
8. Over ¥20 million
For all household members -- These questions are directed to each member of the household.
* The following questions apply to all household members aged six and over. For young students or others who
have difficulty with writing, another household member should fill in the answers.
* If your household has nine or more persons aged six and over, contact us for additional survey forms.
Indicate the age and gender of each
household member aged six and over.
Gender (circle)
A
(head of
household)
B
C
D
E
F
G
H
M/F
M/F
M/F
M/F
M/F
M/F
M/F
M/F
Age (in years)
↓
Answer separately for each household member
↓
↓
↓
↓
↓
↓
↓
These questions are for all household members aged six and over.
Q1
Which of the following devices have you used in the
past year?
Circle all that apply.
1. Cell phone
2. PHS
3. PDA
4. Computer
5. None of the above
Q2 (1) In the past year, have you used the internet from a
computer, cell phone or other device, for instance to
view websites or send and receive emails?
Circle one response only.
A
B
C
D
E
F
G
H
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
A
B
C
D
E
F
G
H
1
2
1
2
1
2
F
G
H
1
1
1
1
1
1. Yes
2
2
2
2
2
2. No -- go to Question 7
Note: * Includes internet usage from cell phones, PHS devices, PDAs and game devices as well as computers.
* Includes both personal and work-related or other internet usage.
If you answered No to the above question, you do
not need to answer Questions 1 - 6. Proceed
(3)
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
This question is also for respondents who answered Yes to Q2 (1) above.
Which of the following devices have you used to access
the internet over the past year?
A
B
C
Circle all that apply.
1. Computer -- go to Question (4)
2. Cell phone/PHS -- go to Question (5)
3. PDA
4. Internet-compatible television
5. Internet-compatible game console or other device
E
Computer
1. At least once a day
2. At least once a week (but not every day)
3. At least once a month (but not every week)
4. Less often (but at least once a year)
D
Cell phone
This question is for respondents who answered Yes to Question 2(1) above.
B
C
A
How often do you access the internet, irrespective
of location?
Circle one response in each category — Computer and
Cell phone
Computer
(2)
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
D
E
F
G
H
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
(4) This question is for respondents who answered Computer
in Question 2(3) above.
In the last year, where have you used a computer to
access the internet?
Circle all that apply.
1. Home
2. School
3. Workplace
4. Public facility (town office, library, community center)
5. Airport/railway station
6. On public transport
7. Restaurant or other eating/drinking establishment
(other than 8)
8. Internet café
9. Hotel or other accommodation
10 . Other
A
B
C
D
E
F
G
H
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
7
7
7
7
7
7
7
7
8
9
10
8
9
10
8
9
10
8
9
10
8
9
10
8
9
10
8
9
10
8
9
10
* "School" includes internet usage during class time at elementary, secondary and senior school levels, as well as university and graduate school.
* "Workplace" includes internet usage by telecommuters at home, as well as by teachers at school.
These questions are for respondents who answered Home in the above question.
I.
How many hours per week, on average, would you spend
using the internet at home on a computer?
A
Circle one response only.
1. Less than one hour
2. More than one but less than three hours
3. More than three but less than five hours
4. More than five but less than ten hours
5. More than ten but less than 20 hours
6. More than 20 hours
1
2
3
4
5
6
B
C
D
E
F
G
H
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
* Does not include time where the computer is connected to the internet but you are not actually making use of the internet.
II.
Do you use a broadband* line to access the
internet from home on a computer?
Circle one response only.
1. Yes
2. No
A
B
C
D
E
F
G
H
1
2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
* Broadband is defined here as cable television, FTTH (optic fiber), wireless/FWA, DSL, or 3G cell phone connection
(5)
This question is for respondents who have used a cell phone or PHS to access the internet over the last year
(option 2 in Question 2 (3) above).
Do you use a fixed-price packet service* to access the internet
from your cell phone or PHS?
H
A
B
C
D
E
F
G
Circle one response only.
1. Yes
2. No, but I would like to in future
3. No, and I have no intention to
1
2
3
1
2
3
1
2
3
* A fixed-price packet service allows unlimited data sending and receiving for a fixed fee.
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
Q3
This question is for all respondents who have used the internet over the past year.
In the past year, have you used a wireless
LAN internet connection service in a retail
space such as a hotel or restaurant or a public
space such as an airport or railway station?
Circle one response only.
1. Yes
2. No -- go to Question 4
A
B
C
D
E
F
G
H
1
2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
These next questions are for respondents who answered Yes to Question 3 above.
I.
Where have you used a public wireless LAN
internet connection service?
Circle all that apply.
1. Airport, railway station or other public space
2. Restaurant, café or other retail space
3. Hotel or other accommodation facility
4. Other retail space
5. Other
II.
How often do you make use of public wireless
LAN internet connection service?
Circle one response only.
1. Almost every day
2. At least once a week
3. At least once a month
4. Less often
A
B
C
D
E
F
G
H
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
A
B
C
D
E
F
G
H
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
1
2
3
4
E
F
G
H
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
1. Websites
*10)
2. Email other than mail magazines)
3. Mail magazines
4. Bulletin boards (BBS)*11)/tickets*12)
5. Weblogs (blogs)*13)
6. Social networking services*14)
7. File transfer/downloading
(including P2P*15) and FTP)
8. Internet auctions*16)
9. Other (excluding IP phone and other telephony
services)
10. Don't know
Computer
Q4 (1) This question is for all respondents who have used the internet over the past year.
A
B
C
D
Which of the following internet features and services
have you used over the past year?
In each category (Computer and Cell Phone), circle all
that apply.
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
7 7
7 7
7 7
7 7
7 7
7 7
7 7
7 7
8 8
8 8
8 8
8 8
8 8
8 8
8 8
8 8
9 9
9 9
9 9
9 9
9 9
9 9
9 9
9 9
10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Computer
H
Computer
G
Cell phone
F
Computer
E
Cell phone
This question is for all respondents who have used the internet over the past year.
B
C
D
A
What have you used the internet for over the past year?
In each category (Computer and Cell Phone), circle all
that apply.
Computer
(2)
1. Contacting/exchanging information with friends/work colleagues
(including email)
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2. Accessing news and weather reports
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
3. Obtaining information about products, services, companies and
retail stores
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
4. Obtaining government information
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
6
7
8
9
10
11
12
13
14
5. Purchasing or transacting on goods and services
→　If yes: answer Questions I through III below
→　If no: go to Question (3)
6. Obtaining/listening to audio digital content (see note 1)
7. Obtaining/watching movie/video digital content (see note 2)
8. Government applications/notifications, tax returns
9. Internet courses (e-Learning)
10. Job searching
11. Quizzes, contests, questionnaires
12. Online games (internet games)
13. Internet banking services※⑰ (see note 3)
14. Other
Notes:
1. Both free and paid content, including ring tones.
2. Both free and paid content.
3. Refers to simple operations such as checking bank account balances and transaction histories. For other financial transactions, circle option 5
and answer Question 3 (8).
Computer
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Computer
H
Cell phone
G
Cell phone
F
Computer
E
Cell phone
D
Computer
C
Cell phone
B
1. Computers and related equipment such as peripherals,OS and
other software (on DVD-ROM or equivalent)
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2. Books, CDs, DVDs (other than e-books and other content received
in digital form)
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
4. Food and drink, alcohol
3
4
3
4
3
4
3
4
3
4
3
4
3
4
3
4
3
4
3
4
3
4
3
4
3
4
3
4
3
4
3
4
5. Toys, game software, musical instruments, sporting goods,
stationery and other hobby items
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
6. Tickets and coupons, including transport and concert ticket
reservations and gift coupons
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
7. Package tour applications, travel-related goods and services
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
8. Finance trading such as internet banking, share trading and
insurance transactions
8
8
8
8
8
8
8
8
8
8
8
8
8
8
8
8
9. Other, including consumer durables and gifts
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
Computer
Computer
1
2
3
4
5
6
7
8
Cell phone
1
2
3
4
5
6
7
8
Computer
1
2
3
4
5
6
7
8
Cell phone
1
2
3
4
5
6
7
8
Computer
1
2
3
4
5
6
7
8
H
Computer
8. Over ¥1,000,000
1
2
3
4
5
6
7
8
G
F
Cell phone
7. ¥500,001 - ¥1,000,000
1
2
3
4
5
6
7
8
Computer
6. ¥200,001 - ¥500,000
1
2
3
4
5
6
7
8
E
Cell phone
5. ¥100,001 - ¥200,000
Cell phone
4. ¥50,001 - ¥100,000
D
Computer
3. ¥30,001 - ¥50,000
C
Cell phone
2. ¥10,001 - ¥30,000
B
Computer
1. Less than ¥10,0000
A
Cell phone
How much in total (including consumption tax) have
you spent purchasing goods and services through
the internet in the last year?
In each category (Computer and Cell phone) circle
all that apply.
Computer
3. Clothing and accessories
II.
A
Computer
These next questions are for respondents who circled option
5 in Question 4(2) above (purchasing or transacting on
goods and services)
I.
What types of goods/services did you purchase or
transact on? In each category (Computer and Cell
phone) circle all that apply.
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
1. Cash (other than 3 and 5 below)
2. Credit card* (other than 3 below)
3. Cash on delivery (COD)
4. Postal transfer or bank remittance at
counter or ATM
5. Payment at convenience store
6. Internet banking (on computer) or mobile
banking (on cell phone)
7. Charge to ISP or telephone account
8. Other
Computer
H
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Computer
Cell phone
These questions are for respondents who circled option 5 in Question 4(2) above (purchasing or transacting on
goods and services)
A
B
C
D
E
F
G
III.
How did you pay for goods and/or services
purchased through the internet?
In each category (Computer and Cell phone)
circle all that apply.
1 1
2 2
3 3
1 1
2 2
3 3
1 1
2 2
3 3
1 1
2 2
3 3
1 1
2 2
3 3
1 1
2 2
3 3
1 1
2 2
3 3
1 1
2 2
3 3
4 4
4 4
4 4
4 4
4 4
4 4
4 4
4 4
5 5
5 5
5 5
5 5
5 5
5 5
5 5
5 5
6 6
6 6
6 6
6 6
6 6
6 6
6 6
6 6
7 7
8 8
7 7
8 8
7 7
8 8
7 7
8 8
7 7
8 8
7 7
8 8
7 7
8 8
7 7
8 8
E
F
G
H
* Including debit cards (cash cards)
1. Yes
2. No -- go to Q6
5
5
5
5
6
7
8
6
7
8
6
7
8
6
7
8
6
7
8
6
7
8
6
7
8
6
7
8
A
B
C
D
E
F
G
H
1 1
2 2
1 1
2 2
1 1
2 2
1 1
2 2
1 1
2 2
Computer
Computer
1 1
2 2
Computer
5
Computer
5
Cell phone
5
Cell phone
5
Cell phone
1
2
3
4
Computer
1
2
3
4
Cell phone
1
2
3
4
Computer
1
2
3
4
Cell phone
1
2
3
4
Computer
1
2
3
4
Cell phone
This question is for all respondents who use the internet.
In the past year, have you used the internet to
purchase digital content*?
Circle one response in each category (Computer and
Cell phone).
1
2
3
4
Computer
Q5
1
2
3
4
Cell phone
1. Don't need to/not interested
2. Want to see a product before I buy it
3. Don't like giving out credit card details
4. Don't like giving out personal details
5. Worried about delivery of goods and/or returning
goods
6. No products or services I want
7. Purchase procedure too complex
8. Other
Computer
(3)
This question is for respondents who did not circle option 5 in Question 4(2) above
(have not purchased or transacted on goods and services through the internet in the
last year)
Why have you not used the internet to purchase goods
or services?
A
B
C
D
Circle all that apply.
1 1
2 2
1 1
2 2
G
H
* Defined here as computer programs, video and still images, audio and/or text information distributed over a network.
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Computer
1. Software (computer programs)
2. Audio
3. Video
4. News, weather forecasts
5. Subscription mail magazines
6. Electronic books
7. Games
8. Ring tones
9. Wallpaper
10. Other
Computer
These next questions are for respondents who circled Yes to Computer or Cell phone in Q5 above.
A
B
C
D
E
F
I.
What form(s) of content have you purchased?
In each category (Computer and Cell phone)
circle all that apply.
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
This next question is for respondents who circled Yes to Computer or Cell phone in Q5 above.
E
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Computer
H
Cell phone
G
Computer
F
Cell phone
D
Computer
C
Cell phone
B
Computer
1. Less than ¥500
2. ¥501 - ¥1,000
3. ¥1,001 - ¥2,000
4. ¥2,001 - ¥5,000
5. ¥5,001 - ¥10,000
6. ¥10,001 - ¥20,000
7. ¥20,001 - ¥30,000
8. ¥30,001 - ¥50,000
9. Over ¥50,000
A
Cell phone
How much in total (including consumption tax) have
you spent on purchasing digital content through the
internet over the past year? In each category
(Computer and Cell phone) circle one response
only.
Computer
II.
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
Q6 (1) This question is for all respondents who have used the internet.
2 2
2 2
2 2
2 2
2 2
3
4
5
3 3
4 4
5 5
3 3
4 4
5 5
3 3
4 4
5 5
3 3
4 4
5 5
3 3
4 4
5 5
3 3
4 4
5 5
3 3
4 4
5 5
6
6 6
6 6
6 6
6 6
6 6
6 6
6 6
7
8
9
10
7
8
9
10
7
8
9
10
7
8
9
10
7
8
9
10
7
8
9
10
7
8
9
10
7
8
9
10
7
8
9
10
Computer
2 2
Computer
2 2
7
8
9
10
Cell phone
2
Computer
1 1
7
8
9
10
Cell phone
1 1
Computer
1 1
Computer
1 1
Computer
1 1
7
8
9
10
Cell phone
H
G
1 1
7
8
9
10
Cell phone
F
1 1
7
8
9
10
Cell phone
E
1
Computer
Cell phone
D
Computer
1. Computer viruses -- but was not infected
1
-- Answer Q I below
2. Computer viruses -- was infected at least once
2
-- Answer Q I and II below
3. Unsolicited emails (other than 4 below) Answer Q 3
III below
4. Bogus demand emails
4
5. Unauthorized access (see note 1)
5
6. Unauthorized disclosure of personal information
6
via spyware (see note 2) or similar
7. Slander/defamation (eg on BBS)
7
8. Phishing (see note 3)
8
9. Other (including copyright violation)
9
10. None of the above
10
C
B
Cell phone
A
Computer
Which of the following have you experienced during
your internet usage over the last year?
In each category (Computer - used at home - and Cell
phone) circle all that apply.
If none of the following applies, circle option 10.
7
8
9
10
Notes:1. Gaining access to a computer without permission for the purpose of adversely affecting and/or making illegal use of the system.
2. Programs that collect personal information such as access histories from a computer and forward it elsewhere. *
3. Bogus emails and websites designed to look genuine and coerce the recipient to provide passwords and other personal details for
fraudulent intent.
This question is for respondents who circled options 1 or 2 in Question 6 (1) above (i.e., respondents who have
encountered computer viruses during the past year).
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Computer
H
Computer
G
Cell phone
F
Computer
E
Cell phone
D
Computer
C
Cell phone
B
Computer
1. Every day
2. Every two or three days
3. About once a week
4. About once a month
5. About four times a year
6. About twice a year
7. About once a year
A
Cell phone
During the past year, how often have you
encountered computer viruses?
In each category (Computer - used at home - and
Cell phone), circle one response only.
Computer
I.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Computer
1. Once
2. Twice
3. Three times
4. Four times
5. More than four times
Computer
This question is for respondents who circled option 2 in Question 6 (1) above (i.e., who have been infected by a computer
virus in the past year).
A
B
C
D
E
F
G
H
II.
How many times have you been infected by a
computer virus in the past year? In each category
(Computer - used at home - and Cell phone), circle
one response only.
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
1
2
3
4
5
(2)
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Computer
1. More than ten per day
2. Five to nine per day
3. Two to four per day
4. About one a day
5. About one every three days
6. About one a week
7. Less than one a week
Computer
This question is for respondents who circled options 3 or 4 in Question 6 (1) above (i.e., who have received unsolicited or
bogus demand e-mails in the past year).
A
B
C
D
E
F
G
H
III. How frequently do you receive such emails?
In each category (Computer - used at home - and
Cell phone), circle one response only.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
This question is for all respondents who have used the internet.
What measures have you taken over the past year to
protect against computer viruses and unauthorized
A
Circle all that apply.
1. Installed virus checking software
2. Used anti-virus service provided by ISP or
equivalent
3. Updated OS/browser software
4. Performed regular backups
5. Updated/changed mail program
6. Took care not to open e-mails, attached files or
HTML files from unknown sources
7. Installed a firewall*
8. Installed anti-spyware software
9. Used different passwords for each account
10. Changed passwords on a regular basis
11. Other
12. Nothing
B
C
D
E
F
G
H
1
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
3
4
5
3
4
5
3
4
5
3
4
5
3
4
5
3
4
5
3
4
5
3
4
5
6
6
6
6
6
6
6
6
7
8
9
10
11
12
7
8
9
10
11
12
7
8
9
10
11
12
7
8
9
10
11
12
7
8
9
10
11
12
7
8
9
10
11
12
7
8
9
10
11
12
7
8
9
10
11
12
B
C
D
E
F
G
H
1. Use a complicated email address
2. Use the Reject Designated Senders feature
3. Use the Accept Only Designated Senders feature
4. Use the Reject Advertising Without Consent*
feature
5. Change my e-mail address regularly
6. Other
7. Nothing
Computer
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Computer
Cell phone
Cell phone
Computer
This question is for all respondents who have used the internet.
A
What measures have you taken over the past year to
protect against unwanted e-mails?
In each category (Computer - used at home - and Cell
phone), circle all that apply.
Computer
* Firewalls are used to protect computers from unauthorized access.
(3)
1 1
2 2
3 3
1 1
2 2
3 3
1 1
2 2
3 3
1 1
2 2
3 3
1 1
2 2
3 3
1 1
2 2
3 3
1 1
2 2
3 3
1 1
2 2
3 3
4 4
4 4
4 4
4 4
4 4
4 4
4 4
4 4
5 5
6 6
7 7
5 5
6 6
7 7
5 5
6 6
7 7
5 5
6 6
7 7
5 5
6 6
7 7
5 5
6 6
7 7
5 5
6 6
7 7
5 5
6 6
7 7
(4)
This question is for all respondents who have used the internet.
What measures have you taken over the past year
to protect your personal information?
A
Circle all that apply.
B
C
D
E
F
G
H
1. Don't give personal information out over the
internet, particularly on bulletin boards
1
1
1
1
1
1
1
1
2. Avoid sites that offer prizes and incentives
3. Don't give out credit card details over the internet
4. Installed spyware detection software
5. Think carefully before downloading from websites
6. Other
7. None
2
3
4
5
6
7
2
3
4
5
6
7
2
3
4
5
6
7
2
3
4
5
6
7
2
3
4
5
6
7
2
3
4
5
6
7
2
3
4
5
6
7
2
3
4
5
6
7
This last question is for all respondents aged 15 and over.
Q7.
If you use the internet, what are your concerns or annoyances?
If you do not use the internet, why not?
A
Circle all that apply.
1. Privacy of my personal information
2. Reliability/security of electronic payment
technology
3. Protection of intellectual property rights
4. Computer viruses
5. Reliability/security of authentication technology
6. Too much illegal/harmful information/content
7. Searching for information is too hard
8. Connection speeds too slow
9. Computers and other devices are too expensive
10. Computers and other devices are hard to
understand
11. Internet charges too expensive
12. Don't trust e-mails to arrive properly
13. No information of interest to me on the internet
14. No need for it
15. Other
16. No concerns or annoyances
B
C
D
E
F
G
H
1
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
3
4
5
6
7
8
9
3
4
5
6
7
8
9
3
4
5
6
7
8
9
3
4
5
6
7
8
9
3
4
5
6
7
8
9
3
4
5
6
7
8
9
3
4
5
6
7
8
9
3
4
5
6
7
8
9
10
10
10
10
10
10
10
10
11
12
13
14
15
16
11
12
13
14
15
16
11
12
13
14
15
16
11
12
13
14
15
16
11
12
13
14
15
16
11
12
13
14
15
16
11
12
13
14
15
16
11
12
13
14
15
16
* This concludes the survey. Thank you for your time.
Please use the enclosed reply-paid envelope to mail back the completed survey
form as soon as possible.
Postage is not required.
Glossary
Term
*1)-1　Cell phone/PHS
*1)-2　3G (third-generation)
cell phone
Explanation
A small, portable telephone. Some types can be used for ordinary voice calls only, while others
can be used for voice calls and for the internet.
A digital cell phone designed to the IMT-2000 standard set out by the ITU (International
Telecommunication Union). Supports data transmission at speeds of over 2 Mbps while
stationary, 384 kbps during slow movement and 144 kbps during fast movement. Examples
include the NTT DoCoMo FOMA, the au CDMA 1X and CDMA 1X WIN, and the Vodafone 700
series and above
*2)　PDA
A PDA (Personal Digital Assistant) is a small handheld computer offering personal organizer
functions such as scheduler, address book and memo pad, as well as emailing and internet
functionality and remote access to a corporate LAN when connected to a cell phone or PHS.
Not the same as a notebook computer.
*3)　Car navigation system
An in-car system that uses satellite signal to determine the vehicle location and displays
directions on a map using CD-ROM or DVD-ROM software.
*4)　ETC tag
An electronic tag used for automatic payment of toll fees while the vehicle is in motion via
wireless communication with radio equipment at Electronic Toll Collection gantries.
*5)　IP phone
A voice telephone service that uses IP (Internet Protocol) over all or part of the
communications network.
*6)　ISDN line
ISDN stands for Integrated Services Digital Network, the generic term for a digital
communication network with integrated telephone, facsimile, telex, and data services.
*7)　FTTH (fiber to the home) or
optic fiber
FTTH is a data transmission service using optic fiber, a type of cable made from glass fiber.
*8)　Wireless (eg FWA)
FWA (Fixed Wireless Access) involves wireless communication between antennas installed on
subscriber buildings and base stations installed by telecommunications operators. Services are
typically provided over the 2.4 GHz and 2.6 GHz bands.
*9) DSL
Technology that enables high-speed data transmission (including high-speed internet access)
over existing copper telephone lines. Examples include ADSL, HDSL, VDSL and SDSL.
(Reference)
ADSL
Compared to conventional copper telephone lines, optic fiber can carry much larger data
volumes with lower data attenuation rates.
ADSL stands for Asymmetric Digital Subscriber Line, a technology that enables data
transmission speeds of 10 - 100 Mbps using conventional copper telephone lines to homes and
offices. ADSL is asymmetric in that transmission speeds are different in each direction (uplink
from the user and downlink to the user).
*10)　E-mail
A message sent electronically to a specified addressee at a specified e-mail address.
*11)　BBS
An electronic bulletin board service where users contribute messages which can be read by
(and replied to) by the others.
*12) Chat rooms
*13)　Weblog (or blog)
Chat rooms enable participants to hold discussions in writing in real time over the internet or
other network.
Multiple users can participate at the same time, and all members can view the progress of the
discussion.
A website containing series of articles or reports and associated comments filed in
chronological order, which is continually being supplemented and updated by the creator.
*14) Social networking service
A community website set up for the purpose of making new friends through introductions.
Membership is generally required to use a social networking service.
*15)　P2P
A system that enables computers to share files with one another over the internet.
*16)　Internet auction
An internet-based auction process whereby the person who submits the highest bid price in
response to the price set by the vendor gains the right to purchase the article on offer.
*17)　Internet banking
Ordinary banking procedures and transactions conducted via the medium of the internet.
*18)　Mobile banking
Ordinary banking procedures and transactions conducted using a cell phone internet service.
Submission deadline: Jan 21, 2006
MIC Approval No. 26340
Approved through to March 31, 2006
Confidential
MIC Communications Usage Trend Survey 2005 -- Enterprises
* This survey conforms with the requirements of the Statistical Reports Coordination Law. Your responses to this
questionnaire will be used solely for the purpose of statistical analysis, so please feel free to give your full and frank
opinions.
1. Except where otherwise stated, your responses should be correct as of the survey date, December 31, 2005.
2. Submit questionnaire to:
(Direct all inquiries to)
Tel:
3. This survey is being conducted by the market research company stated above under commission from the Ministry
of Internal Affairs and Communications.
Name of person who
completed the survey
(affix name label here)
Department
Contact telephone
number
Q1. The first section is about the configuration and utilization of communication networks and the internet at your company.
(1) Which of the following best describes your usage of computer communication networks ? Circle one response in
each category (internal and inter-company).
Type of network
1)　Internal network*
Description
1. Network extends through entire company
2. Network currently reaches some but not all offices/divisions
3. No network yet, but we plan to install one
4. No network at present, and no plans to install one
2)　Inter-company network**
1. Network extends through entire company
2. Network currently reaches some but not all offices/divisions
3. No network yet, but we plan to install one
4. No network at present, and no plans to install one
* A network linking parts of the same building or location, or linking the head office and branches.
** A communication network linking different companies together.
(2) This question is for respondents who circled options 1 or 2 in 1) above (i.e., your company has some form of internal
network).
Does the internal network include a wireless LAN?
Circle one response only.
1. Yes, throughout the company
3. No, but we plan to install a wireless LAN
2. Yes, but only in some offices/divisions
4. No, and we have no plans to install a wireless LAN
(3) This question is for respondents who circled options 1 or 2 in either 1) or 2) above (i.e., your company has some form
of internal or inter-company network).
How was the network installation performed?
1. All work was done in-house
3. All of the work was outsourced
2. Some of the work was done in-house and some was outsourced
(4) This question is for respondents who circled options 1 or 2 in either 1) or 2) above (i.e., your company has some form of
internal or inter-company network).
What types of network services does your company mainly use? Circle one response in each category (Backbone
and Branch). If your network services are not divided into backbone and branch, treat the entire network as backbone for
the purpose of this question.
Backbone (between major nodes and computer centers)
1. Wide-area internet ＊１
＊２
2. IP-VPN
＊３
3. Internet VPN
4. Dedicated line＊４
＊５
5. Frame relay
＊６
6. Cell relay
7. Standard telephone line (dial-up)
8. Other
9. Don't know
＊４
7. Standard telephone line (dial-up)
8. Other
9. Don't know
Branch (used to connect to minor nodes)
1. Wide-area internet
＊２
2. IP-VPN
3. Internet VPN＊３
＊１
4. Dedicated line
＊５
5. Frame relay
＊６
6. Cell relay
*1 Wide-area network service including switching hubs and designed to LAN standard ethernet .
*2 VPN stands for Virtual Private Network, a highly secure dedicated virtual network service operating over a closed IP network provided
by a carrier.
*3 Dedicated virtual network service operating over public networks (i.e., the internet).
*4 Communication service operating over direct, privately-operated links between specific locations.
*5 Communication service in which data is broken up into "frames" of variable length for transmission.
*6 Communication service in which data is broken up into "cells" of fixed length for transmission.
(5) Can your internal and/or inter-company networks be accessed externally from a computer, cell phone or PDA?
Circle one response in each category (Computer and Cell phone/PDA).
Type of device
1)　Computer
2)　Cell phone/PDA
External access
1. Yes
2. No, but we plan to introduce this technology
3. No, and we have no plans to introduce this technology
1. Yes
2. No, but we plan to introduce this technology
3. No, and we have no plans to introduce this technology
(6) Does your company use the internet (e.g. for emailing and viewing websites) ?
Circle one response only.
1. Yes, throughout the company
2. Yes, but only in certain offices/divisions
3. No, but we plan to in future
4. No, and we do not plan to in future
Questions (7) and (8) are for respondents who circled options 1 or 2 in Question (6) above (i.e., companies that use the
internet).
(7) 1 or 2 in Question (6) above (i.e., companies that use the internet).
How does your company access the internet?
Circle all that apply.
1. Standard telephone line (dial-up)
2. ISDN (dial-up)*
3. ISDN (permanent connection)*
4. Cable television/CATV
5. Optic fiber/FTTH
6. Wireless (eg FWA)
7. DSL
8. Dedicated line
9. Other
* ISDN over optic fiber should be shown as Optic fiber/FTTH (option 5)
(8) What is the maximum speed of the internet connections normally used by your company?
Circle one response only.
1. 64 kbps
2. 128 kbps
3. 256 kbps
4. 512 kbps
5. 1.5 Mbps
6. 5 Mbps
7. 8 Mbps
8. 12 Mbps
9. 45 Mbps
10. 100 Mbps
11. Over 100 Mbps
12. Don't know
(9) Approximately how many employees are there per terminal capable of connecting to the internet and/or internal and
inter-company networks?
Circle one response only.
1. One or more terminals per employee
2. One terminal per two employees
3. One terminal per three employees
4. One terminal per four employees
5. Five or more employees per terminal
6. No terminals
(10) Does your company have its own website. Circle one response only.
1. Yes
2. No
(11) This question is for respondents who answered Yes in Question (10) above (i.e., your company has a website).
What is the intended purpose of the website ? Circle all that apply.
1. Advertise/provide information about products and/or events
2. Supply regularly updated information
3. Issue invoices and statements
4. Corporate profile/recruiting information
5. Feedback and suggestions
6. Applications and notifications
7. Surveys and studies
8. Notices and account statements
9. Other
(12) If your company uses telecommunications networks (including internal and inter-company networks and the internet),
which of the following issues are of concern?
If your company does not use networks, why not?
Circle all that apply.
1. Difficult and/or complex security measures
7. Limited benefit to our company
2. Operating/administration costs
8. Hard to quantify the benefits
3. Shortage of suitably trained operation/administration9.personnel
Authentication technology not reliable
4. Difficult to restore operations after a failure
5. Insufficient protection of copyright and intellectual property
6. Virus threats
13. Slow connection speeds
14. Other
15. No concerns
10. Electronic payment systems not reliable
11. Insufficient awareness of security among employees
12. High access charges
(13) This question is for respondents who circled option 3 in Question (12) above (i.e., shortage of suitably trained personnel).
How many more suitably trained personnel does your company require? Circle one response only.
1. One
2. Two
3. Three
4. Four or five
5. Six to ten
6. More than ten
(14) Does your company use a video conferencing system ? Circle one response only.
1. Yes, throughout the company
2. Yes, but only in certain offices/divisions
3. No, but we plan to in future
4. No, and we do not plan to in future
(15) Does your company make use of systems and/or services that employ "ubiquitous networking tools" such as
RFID tags or non-contact IC cards?
In each category (1) through 4)), circle one response only.
Ubiquitous networking tool
1)　RFID (electronic) tags
Example: Production, inventory and
logistics control based on product
identification
2) Non-contact IC cards
Example: Visitor management using
authentication systems, cashless
payment procedures
3)　Networked devices such as cameras
and sensors
Example: Security systems featuring
networked cameras and motion sensors
4)　Positioning devices such as GPS and
cell phones
Example: Transport management using
vehicle position information
Usage
1. Yes, throughout the company
2. Yes, but only in some offices/divisions
3. No, but we plan to in future
4. No, and we do not plan to in future
1. Yes, throughout the company
2. Yes, but only in some offices/divisions
3. No, but we plan to in future
4. No, and we do not plan to in future
1. Yes, throughout the company
2. Yes, but only in some offices/divisions
3. No, but we plan to in future
4. No, and we do not plan to in future
1. Yes, throughout the company
2. Yes, but only in some offices/divisions
3. No, but we plan to in future
4. No, and we do not plan to in future
(16) Does your company use IP telephones? Circle one response in each category.
Outside vs internal lines
1)　Outside lines
2)　Internal lines between
offices
3)　Internal lines within office
Usage
1. Yes, throughout the company
2. Yes, but only in some offices/divisions
3. No, but we plan to in future
4. No, and we do not plan to in future
1. Yes, throughout the company
2. Yes, but only in some offices/divisions
3. No, but we plan to in future
4. No, and we do not plan to in future
1. Yes, throughout the company
2. Yes, but only in some offices/divisions
3. No, but we plan to in future
4. No, and we do not plan to in future
(17) This question is for respondents who circled options 1, 2 or 3 in any of the categories in Question (16) above (i.e., your
company uses or plans to use an IP telephone system).
If you already use IP telephones, why did you decide to switch to IP? If you are planning to use IP, what benefits
are you expecting? Circle all that apply.
1. Lower usage charges
2. Lower relocation costs
3. Reduced PBX operation and maintenance costs
4. Integrated messaging with IP communication networks
5. Other
6. Don't know
Q2. This section concerns e-commerce and is for all respondents.
(1) Does your company use the internet* for procurement or sales ? Circle all that apply.
1. Yes, for procurement from corporate suppliers
2. Yes, for sales to corporate clients
3. Yes, for sales to consumers
4. None of the above
* Including dedicated TCP/IP lines (using the common internet protocol) as well as the public internet
(2) This question is for respondents who circled option 1 in Question (1) above (i.e., your company uses the internet for
procurement).
What would be the approximate value of procurement by your company via the internet in the 2004 calendar year ?
thousand yen
Write the amount in the box, in thousands of yen.
(3) This question is for respondents who circled options 2 or 3 in Question (1) above (i.e., your company uses the internet
for sales).
What would be the approximate value of sales by your company via the internet in the 2004 calendar year? What
proportion of this would be sales to consumers?
Write the answers in the box.
thousand yen, of which
% was to consumers
(4) This question is for all respondents.
If your company uses e-commerce, which of the following issues are of concern to you?
If your company does not use e-commerce, why not? Circle all that apply.
1. Special skills required for system design and installation
2. Communication protocols differ among industries
3. Forms and data formats differ among industries
4. Inadequate security
5. High investment costs
6. High running costs
7. Lack of legislation and regulations
8. Trading partners do not have the requisite IT systems in place
9. Incompatible with traditional business practices
10. Connection speeds too slow
11. Connection charges too high
12. No suitable payment method available
13. Don't need it
14. Other
15. No concerns
16. Don't know
Q3. This question is about telecommuting and is for all respondents.
Has your company introduced telecommuting*? Circle one response only.
1. Yes
2. No, but we plan to
3. No, and we do not plan to
* Telecommuting refers to the use of communication networks to enable employees to perform their normal
office duties while away from the office (generally at home or at a satellite office, or in transit -- for instance
during sales trips -- using mobile terminals to connect to the office).
These next questions are for respondents who circled Yes in Q3 above (i.e., your company uses
telecommuting).
1) What proportion of your employees work via telecommuting ? Circle one response only.
1. Under 5%
2. 5% - less than 10%
3. 10% - less than 30%
4. 30% - less than 50%
5. 50% - less than 80%
6. 80% or more
2) What were the company's objectives in introducing telecommuting ? Circle all that apply.
1. Increase productivity/efficiency of standard tasks
2. Boost creativity in areas that generate added value
3. Allow employees more flexibility and healthier lifestyles
4. Reduce office operation costs
5. Reduce commuting time
6. Boost customer satisfaction
7. Attract talented personnel
8. For the benefit of employees with special
needs, such as physically disabled and
older employees and women with children
9. Don't know
10. Other
3) Would you say that overall, telecommuting has achieved the objectives nominated in 2) above?
Circle one response only.
1. Very much so
2. Somewhat
3. Not really
Q4. This question is about employee ICT (IT)* training and is forall respondents.
* ICT stands for Information & Communications Technology, and means the same thing as IT (Information Technology).
Which of the following does your company provide?
Circle all that apply.
1. In-house ICT (IT) training programs
5. Time off to attend ICT (IT) courses
2. External ICT (IT) training programs
6. In-house ICT (IT) skills testing
3. Subsidies for employees undertaking ICT (IT) courses
7. Other training initiatives
4. Salary incentives linked to ICT (IT) qualifications
8. None of the above
Q5. This section is about network security and is forcompanies that use networks (including internal and inter-company
networks and the internet).
(1) Over the past year, has your company experienced any of the following security breaches in relation to use of
communication networks?
Circle all that apply. If none, circle option 9.
1. Computer virus detected but computers not infected
6. Website modified/tampered with
2. Computer virus detected and computers infected
7. Leakage of information (whether deliberate or
3. Unauthorized access*
accidental)
4. Unwittingly used as springboard/relay point for spam mail
8. Other security breach
5. DoS attack**
9. No security breaches
* Gaining access to computer systems without permission for the purpose of adversely affecting and/or making illegal
use of the system.
** A DoS (Denial of Service) attack is designed to bring down a server so that it is unable to provide service, usually by
bombarding it with an overload of emails
(2) This question is for respondents who circled options 1 or 2 in Question (1) above (i.e., computer viruses have been
detected at your company).
Over the last year,how often have computer viruses been detected at your company?
Circle one response only.
1. Every day
2. Every two or three days
3. About once a week
4. About once a month
5. About four times a year
6. About twice a year
7. About once a year
(3) This question is for respondents who circled option 2 in Question (1) above (i.e., your computers have been infected with
a computer virus in the past year).
How many times have your computers been infected over the past year?Circle one response only.
1. Once
2. Twice
3. Three times
4. Four times
5. More than four times
(4) Which of the following network data security and anti-virus strategies does your company use?
Circle all that apply.
1. Security Policy
2. Security audits
3. Outsourcing of security management
4. Staff training
5. Anti-virus programs on computers and other terminals (OS and software)
6. Anti-virus programs on server
7. OS security patches
8. Virus wall on external connections
9. Virus checking manual
10. Access restrictions such as ID and password authorization
11. Access log
12. User authentication procedures
13. Data and/or network encryption
14. Line monitoring
15. Firewall
16. Proxy server or equivalent
17. Intrusion Detection System (IDS)
18. Other
19. Don't know
20. None
(5) What steps has your company taken to safeguard the privacy of personal information ? Circle all that apply.
1. Use the Privacy Logo
2. Formulated a privacy policy
3. Appointed a Personal Information Privacy Protection Officer
4. Reduced the amount of personal information collected
5. Reconfigured systems and/or procedures
6. Internal training programs
7. Tighter selection criteria for subcontractors (such
as Privacy Logo)
8. Other
9. None
10. Don't know
Q6. This section concerns the ICT (IT) policies of your company.
(1) Investment in information technology
1)　Over the past year, has your company invested in information technology (including computers, internal or intercompany networks or internet equipment? Circle one response only.
1. Yes
2. No
2) This question is for respondents who circled Yes in Q 1) above (i.e., your company has invested in
information technology).
What were the objectives of that investment? Circle all that apply.
1. To reduce procurement and/or inventory costs
2. To reduce general operating expenses (especially wages)
3. For sales/marketing
4. For product/service development
5. For organizational streamlining/simplification
6. To improve speed/efficiency
7. Other reason (please specify):
8. Need it to deal with other companies
9. Don't know
10. No particular reason
3) Would you say that your investment in information technology over the last year has benefited the company?
Circle one response only.
1. Yes
2. No benefits
3. Negative impact (considering the cost)
4. Don't know
4) This question is for respondents who circled Yes in Q 3) above (i.e., your company has benefited from the
investment).
What have been the benefits of investment in information technology over the last year? Circle all that
apply.
1. Simplification/streamlining of the organization
2. Speed/efficiency improvements
3. Better sharing of internal information and expertise
8. Reduced procurement costs for parts and
materials
9. Reduced general operating expenses
4. Improved customer satisfaction
5. Faster ordering and settlement procedures
6. Enhanced company image and/or awareness
7. More accurate inventory/lower inventory costs
10. Higher turnover
11. Enabled expansion into new areas of business
12. Other
13. Not sure
(2) Does your company have a CIO (Chief Information Officer)*?
If so, which of the following best describes your CIO? Circle one response in each column.
ＣＩＯ
Current status
1. CIO is a full-time position
2. CIO is not full-time, but the bulk of his/her work is ICT/IT-related
3. CIO is not full-time; only some of his/her work is ICT/IT-related
4. No CIO at present, but we plan to appoint one in future
5. No CIO at present and no plans to appoint one in future
Rank (equivalent to)
1. President
2. Vice president
3. Executive/managing director
4. Executive officer
5. Other (please specify):
* The officer responsible for coordination and supervision of management strategies and information/communication strategies
Finally, the following questions are designed to provide background information about your company.
If the information is already given in your annual report, you may attach a copy of the relevant portion of the
report and leave this section blank. Please be sure to underline the relevant parts of the report.
F1. What is the capital (investment and funds) of your company? Circle one response only.
1. Less than ¥10 million
2. ¥10 million - less than ¥30 million
3. ¥30 million - less than ¥50 million
4. ¥50 million - less than ¥100 million
5. ¥100 million - less than ¥500 million
6. ¥500 million - less than ¥1 billion
7. ¥1 billion - less than ¥5 billion
8. ¥5 billion or more
F2. What is your company's annual turnover*? Write the amount in the box, in millions of yen.
million
yen
* Indicate turnover for FY2004 (April 2004 to March 2005) or, if
unknown, a known amount for the most recent fiscal year.
* For banks, enter ordinary income; for life insurance, enter income
from premiums etc; for nonlife insurance companies, enter net
premiums.
F3. What is your company's annual operating income*? Write the amount in the box, in millions of yen.
million
yen
* Indicate operating income for FY2004 (April 2004 to March 2005) or,
if unknown, a known amount for the most recent fiscal year.
* For banks, enter operating profit; for life insurance companies, enter
basic profit; for nonlife insurance companies, enter underwriting profit.
F4. How many employees* does your company have? Write the number in the box.
The number of employees is defined as the number of regular workers as at
December 1, 2005 or the last day of the closest pay period, including temporary
workers, day laborers and part-timers with contracts for one month or more or
who worked 18 or more days in October and November 2003 and who are still
employed by the company as of the survey date.
*
This concludes the questionnaire. Thank you for your time.
Please return the completed survey form in the enclosed reply-paid return envelope.
Postage is not required.
MIC Approval No. 26341
Submission deadline: Jan 21, 2006
Approved through to: Mar 31, 2006
Confidential
MIC Communications Usage Trend Survey 2005 - Business Establishments
* This survey conforms with the requirements of the Statistical Reports Coordination Law. Your responses to this
questionnaire will be used solely for the purpose of statistical analysis, so please feel free to give your full and frank
opinions.
1. Except where otherwise stated, your responses should be correct as of the survey date, December 31, 2005.
2. Submit questionnaire to:
(Direct all inquiries to)
Tel:
3. This survey is being conducted by the market research company stated above under commission from the Ministry of
Internal Affairs and Communications.
Name of person who
completed the survey
(affix name label here)
Department
Contact telephone
number
Q1. This question is about your telecommunications equipment.
Which of the following devices does your company own? Circle all that apply.
Include devices and equipment on hire or lease arrangements. Cell phones that operate as PHS devices should be
entered twice (i.e., as both options 1 and 2).
1. Cell phone
3. PDA*
5. Computer
2. PHS
4. Radio pager
6. Fax machine
* A PDA (Personal Digital Assistant) is a small handheld computer offering personal organizer functions such
as scheduler, address book and memo pad, as well as emailing and internet functionality and remote access
to a corporate LAN when connected to a cell phone or PHS. Not the same as a notebook computer.
Q2. This question is about your use of communication media.
Which of the following communication media does your company use? Circle all that apply in each area (1)
through 8)) .
Leave blank those areas in which your company is not involved.
Which of these media do you currently use? Circle all that apply.
Post
Telephone
Fax
Website
Email
Other
1) Advertising and promotion of products/events
1
2
3
4
5
6
2) Regular information dissemination
1
2
3
4
5
6
3) Issuing invoices and statements
1
2
3
4
5
6
4) Issuing formal documentation (e.g. receipts)
1
5
6
5) Company profile/recruiting information
1
2
3
4
5
6
6) Feedback and suggestions
1
2
3
4
5
6
7) Applications and notifications
1
2
3
4
5
6
8) Surveys and studies
1
2
3
4
5
6
3
Q3. This question concerns your internet usage.
Does your company use the internet, for instance, for viewing websites or sending emails ?
Circle one response only.
3. No, and we do not plan to
1. Yes
2. No, but we plan to
How does your company access the internet? Circle one response only.
1. Standard telephone line (dial-up)
2. ISDN (dial-up)
3. ISDN (permanent connection)
4. Cable television/CATV
5. Optic fiber/FTTH
6. Wireless (eg FWA)
7. DSL*
8. Dedicated line
9. Other
* DSL technology enables high-speed data transmission (and therefore high-speed internet access) over existing standard
telephone lines.
ADSL（Asymmetric Digital Subscriber Line) is a type of DSL.
What is the maximum communication speed of the internet line used by your company?
Circle one response only.
1. 64 kbps
2. 128 kbps
3. 256 kbps
4. 512 kbps
5. 1.5 Mbps
6. 5 Mbps
7. 8 Mbps
8. 12 Mbps
9. 45 Mbps
10. 100 Mbps
11. Over 100 Mbps
12. Don't know
What do you generally use the internet for?
In each column (Computer and Cell phone/PDA), circle all that apply.
Type of equipment
1) Internal and external communication
2) Information and advertising on website
3) Information searching
4) Sharing information/data with affiliates
5) Obtaining freeware and other software
6) Conducting market research
7) Conducting quizzes and competitions
8) Procuring parts and materials from corporate suppliers
9) Selling products and services to corporate clients
10) Selling products and services to consumers
11) Electronic payment and remittance procedures
12) Technical and product support
13) IP telephone
14) e-Learning
15) Recruiting
16) Electronic reporting (financial reports)
17) Other
Computer
Cell phone/PDA
1
1
1
1
1
2
2
2
2
2
1
1
2
2
2
2
2
2
2
2
2
1
1
1
1
1
1
1
1
1
1
2
2
Q4. This section is about network security, and is for companies that use networks (including in-house and inter-company
networks and the internet).
(1) Over the past year, has your company experienced any of the following security breaches in relation to use of
communication networks?
Circle all that apply. If none, circle option 9.
1. Computer virus detected but computers not infected
2. Computer virus detected and computers infected
3. Unauthorized access*
4. Unwittingly used as springboard/relay point for spam mail
5. DoS attack**
6. Website modified/tampered with
7. Leakage of information (whether deliberate or
accidental)
8. Other security breach
9. No security breaches
* Gaining access to computer systems without permission for the purpose of adversely affecting and/or making illegal
use of the system.
** A DoS (Denial of Service) attack is designed to bring down a server so that it is unable to provide service, usually by
bombarding it with an overload of emails
(2) This question is for respondents who circled options 1 or 2 in Question (1) above (i.e., computer viruses have been
detected at your company).
Over the last year, how often have computer viruses been detected at your company?
Circle one response only.
1. Every day
2. Every two or three days
3. About once a week
4. About once a month
5. About four times a year
6. About twice a year
7. About once a year
(3) This question is for respondents who circled option 2 in Question (1) above (i.e., your computers have been infected
with a computer virus in the past year).
How many times have your computers been infected over the past year? Circle one response only.
1. Once
2. Twice
3. Three times
4. Four times
5. More than four times
(4) Which of the following network data security and anti-virus strategies does your company use?
Circle all that apply.
1. Security Policy
2. Security audits
3. Outsourcing of security management
4. Staff training
5. Anti-virus programs on computers and other terminals (OS and software)
6. Anti-virus programs on server
7. OS security patches
8. Virus wall on external connections
9. Virus checking manual
10. Access restrictions such as ID and password authorization
11. Access log
12. User authentication procedures
13. Data and/or network encryption
14. Line monitoring
15. Firewall
16. Proxy server or equivalent
17. Intrusion Detection System (IDS)
18. Other
19. Don't know
20. None
Finally, the following questions are designed to provide background information about your company.
F1. How many employees* does your company have? Write the number in the box.
* The number of employees is defined as the number of regular workers as at December
1, 2005 or the last day of the closest pay period, including temporary workers, day
laborers and part-timers with contracts for one month or more or who worked 18 or more
days in October and November 2003 and who are still employed by the company as of
the survey date.
F2. What is your company's annual turnover*? Write the amount in the box, in millions of yen.
million
yen
* Indicate turnover for FY2004 (April 2004 to March 2005), excluding
non-operating income. If unknown, provide a known amount for the
most recent fiscal year. If your business has had no revenue in this
period, write 0.
* For banks, enter ordinary income; for life insurance, enter income
from premiums etc; for nonlife insurance companies, enter net
premiums.
* This concludes the questionnaire. Thank you for your time.
Please return the completed survey form in the enclosed reply-paid return envelope.
Postage is not required.