Menaka Pathirana
Deputy Director Compliance
( Consumer Complaints /Public Awareness)
Telecommunications Regulatory Commission
of Sri Lanka
1
Telecommunications Regulatory
Commission of Sri Lanka
2
Legislation
Sri
Lanka Telecommunications
Act No. 25 of 1991
Sri
Lanka Telecommunications
Amendment Act No. 27 of
1996
Issuance of Licenses
Celltel
SLTL
Hutch
Mobitel
Dialog
Suntel
Bell
Airtel
–
–
–
-
1988
1991
1992
1993
1993
1996
1996
2007
4
5
Schedule 3 - Licence Conditions
Part I – Basic Obligations
Part II – Technical Obligations
Part III – International Service Obligations
Part IV – Inter Operator Obligations
Part V – Commercial Obligations
Part VI – Customer Service Obligations
Part VII – Universal Service Obligations
Part VIII – Other Obligations
Telephone Subscribers
Year
fixed
mobile
2015
2.6 Mn
24 Mn
7
Fixed telephone subscribers
4000000
3500000
3000000
2500000
2000000
1500000
1000000
500000
0
1 2 3 4
5 6 7 8
9 10 11
12
13 14 15
16 17 18
19 20 21
22 23 24
25 26
8
Mobile telephone subscribers
25000000
20000000
15000000
10000000
5000000
0
1 2 3
4 5 6
7 8 9
10 11 12
13 14 15
16 17 18
19 20 21
22 23 24
9
Fixed /Mobile broad band
4000000
3500000
3000000
2500000
fixed
2000000
MBB
1500000
1000000
500000
0
1
2
3
4
5
6
7
8
9
10 11 12 13 14 15 16 17 18 19 20
10
Incoming calls minutes
12,000,000,000
10,000,000,000
8,000,000,000
6,000,000,000
fixed
mobile
4,000,000,000
2,000,000,000
q4
2014
q1
q2
q3
q4
2015
11
Out going calls minutes
12,000,000,000
10,000,000,000
8,000,000,000
6,000,000,000
fixed
mobile
4,000,000,000
2,000,000,000
q4
2014
q1
q2
q3
q4
2015
12
Subscribers Fixed/MBB
4000000
3500000
3000000
2500000
fixed
2000000
MBB
1500000
1000000
500000
0
1
2
3
4
5
6
7
8
9
10 11 12 13 14 15 16 17 18 19 20
13
How was our broadband ?
 Broad
band was introduced by SLTL in
2003
 512
was the highest speed available
for domestic customers
 No
competition in the market
 Customers
 cust
had no choice
14
How was our broadband ?
 ADSL
service was extremely
low speed
 Customers
received service
10% out of the total declared
 till
year 2010 stagnated
15
Regulatory intervention
 Competition
was introduced
 with
3GHSPA introduction Price
per GB
16
Regulatory intervention
17
TRCSL initiatives
18
Develped a tool to test QOS with
programme features
19
Introductory Program held for
Service Providers
Subscribers measure speed easily
20
Triparty centric mechanism
 Regulator
 Operator
 Subscriber
21
Introduced another feature
IP

address
download speed
server

location
date and time of the test etc.
22
Another milestone
 Broad
band web protal
 Separate
web page
 1.tarrif
 2.Coverage
map/area list
 3.Connection
 4.Rental
 5.Upload
fee
/ related charges
down load band width
23
 If
it is volume based data package
 Web
based metering facility
 Metering
record must be updated
within an acceptable time
 parameters
that are required for
configuration of modems routers smart
phones must be published
24
 Service
interruptions notified
immediately
25
Where are we now ?
 Fixed
broad band
 ADSL/Wi
 4GLTE
Max/
( limited to urban )
26
Where are we now ?
 Speed
increased to 4MbPS
/8MbPS
 Healthy
competition
 Reduced
cost
 Increased
quality
27
Where are we now ?
 Sri
Lanka is the no. 01 in the
world - lowest entry level
fixed broad charges -US$ 10
 One
of the first countries
narrow the band width
offered and actual speed
delivered

(Source ITU report measuring information society
2012)
28
Thank You
29