Committed to Connecting the World
ITU Regional Forum and Training Workshop on
Telecommunication/ICT Indicators: Measuring the Information
Society
and
ITU-ASEAN Meeting on Establishing National ICT Statistics
Portals and Measuring ASEAN ICT targets
Bangkok, 13-16 October 2014
Telecommunication/ICT indicators from
administrative data sources
Esperanza Magpantay/Susan Teltscher
ICT Data and Statistics Division
BDT/ ITU
International
Telecommunication
Union
© ITU 2014
Committed to Connecting the World
Agenda
 ITU Handbook
 ITU indicators from administrative
sources
2
© ITU 2014
Committed to Connecting the World
ITU Handbook
Covers 81 indicators on
telecommunication/ICT services
Covers data collected from
administrative sources (e.g.
telecom operators)
Reflects the outcome by ITU Expert
Group on Telecom/ICT Indicators
(EGTI)
Available in six ITU languages at:
http://www.itu.int/pub/D-IND-ITC_IND_HBK2011
 Will be revised in 2015
3
© ITU 2014
Committed to Connecting the World
ITU Handbook (cont.)
Groupings:











Fixed-telephone networks
Mobile-cellular networks
Internet
Traffic
Tariffs
Quality of service
Persons employed
Revenue
Investment
Public access
Broadcasting and other
indicators
Definition
Clarifications and
scope
Method of collection
Relationship with
other indicators
Methodological issues
Examples
4
© ITU 2014
Committed to Connecting the World
ITU Handbook – updates
 Revision of revenue and investment
indicators
 New indicators added
 Fixed broadband and mobile QoS
 Broadband Internet traffic
 Pay-TV subscriptions
 Mobile-broadband prices
5
© ITU 2014
Committed to Connecting the World
Context: indicators from
administrative sources
81
65
10
Indicators ITU
Handbook
Indicators collected in
ITU administrative
questionnaires
Core indicators on
ICT infrastructure
and access
Partnership
International
 Data per
operator
Administrative
indicators
collected
by countries
 Sub-national
data
 Data for market
analysis
 Data to track
national ICT
policies
National
6
© ITU 2014
Committed to Connecting the World
Main ITU indicators from
administrative sources
1. Fixed-telephone network
7
© ITU 2014
Committed to Connecting the World
Indicator 2: Fixed-telephone subscriptions
The sum of (active) number of:
(i)analogue fixed-telephone lines
(ii)Voice-over-IP (VoIP) subscriptions
(iii) fixed wireless local loop (WLL) subscriptions
(iv) integrated services digital network (ISDN) voice channel
equivalents
(v)fixed public payphones
This indicator was previously called Main telephone lines in
operation.
8
© ITU 2014
Committed to Connecting the World
Indicator 3: Analogue fixed-telephone lines
(i112a)
Definition:
Analogue fixed telephone lines refers to the number of
active lines connecting subscribers’ terminal
equipment to the public switched telephone
network (PSTN) and which have a dedicated port
in the telephone exchange equipment. Active lines
are those that have registered an activity in the past
three months. This term is synonymous with the
terms ‘main station’ or ‘direct exchange line’
(DEL) that are commonly used in
telecommunication documents.
9
© ITU 2014
Committed to Connecting the World
Indicator 4: VoIP subscriptions (i112IP)
Definition:
VoIP subscriptions refers to the number of voiceover-Internet protocol (VoIP) fixed-line
subscriptions. It is also known as voice over
broadband (VoB), and includes VoIP subscriptions
through fixed wireless, DSL, cable, fibre optic and
other fixed-broadband Internet platforms that
provide fixed telephony using IP.
It excludes software-based VoIP applications (e.g. VoIP
with Skype using computer-to-computer or
computer-to-telephone). Those VoIP subscriptions
that do not imply a recurrent monthly fee should
only be counted if they have generated inbound or
outbound traffic within the past three months.
10
© ITU 2014
Committed to Connecting the World
Indicator 9: ISDN voice channel equivalents
(i28c)
Definition:
ISDN voice channel equivalents refer to the ISDN
voice channel equivalents (B-channel equivalents).
This is the sum of basic rate and primary rate voice
channel equivalents. Basic rate voice equivalents is
the number of basic rate ISDN subscriptions
(Indicator 8a) multiplied by 2 and primary rate
voice equivalents is the number of primary rate
ISDN subscriptions (Indicator 8b) multiplied by 23
or 30, depending on the standard implemented.
11
© ITU 2014
Committed to Connecting the World
Indicator 5: Fixed wireless local loop
subscriptions (i112w)
Definition:
Fixed wireless local loop (WLL) subscriptions refers to
subscriptions provided by licensed fixed line
telephone operators that provide ‘last mile’ access to
the subscriber using radio technology and where
the subscriber’s terminal equipment is either
stationary or limited in its range of use.
12
© ITU 2014
Committed to Connecting the World
Fixed-telephone subscriptions
13
© ITU 2014
Committed to Connecting the World
Other fixed-telephone indicators
 % fixed-telephone subscriptions that are
residential
 Fixed-telephone numbers ported
14
© ITU 2014
Committed to Connecting the World
Indicator 10: Fixed-telephone numbers ported
(i112pt)
Definition:
Fixed-telephone numbers ported refers to the number
of porting transactions within the fixed-telephone
line network that have been carried out for fixedtelephone numbers during the reference year.
15
© ITU 2014
Committed to Connecting the World
2. Mobile-cellular network
16
© ITU 2014
Committed to Connecting the World
Indicator 11: Mobile-cellular telephone subscriptions
Number of subscriptions to a public mobile telephone service that
provide access to the PSTN using cellular technology.
The indicator includes:
(i)postpaid subscriptions; and
(ii)prepaid accounts that are active, i.e. used during the last
three months.
The indicator applies to all mobile-cellular subscriptions that offer
voice communications.
It excludes subscriptions via data cards or USB modems,
subscriptions to public mobile data services, private trunked
mobile radio, telepoint, radio paging and telemetry services.
17
© ITU 2014
Committed to Connecting the World
What do we actually measure?
Mobile-cellular...
• Subscriptions
• Users
√
operator data
household survey data
• Handsets
• Subscribers
18
18
© ITU 2014
Committed to Connecting the World
Other mobile-cellular indicators
 % population covered by a mobile-cellular
telephone network
 % population covered by at least a 3G mobile
network
 Mobile-cellular numbers ported
19
© ITU 2014
Committed to Connecting the World
Indicator 14: Percentage of the population
covered by a mobile-cellular telephone
network (i271pop)
Definition:
Percentage of the population covered by a mobilecellular telephone network refers to the percentage
of inhabitants within range of a mobile-cellular
signal, irrespective of whether or not they are
subscribers or users. This is calculated by dividing
the number of inhabitants within range of a mobilecellular signal by the total population and
multiplying by 100.
20
© ITU 2014
Committed to Connecting the World
Indicator 15: Percentage of the population
covered by at least a 3G mobile network
(i271G)
Definition:
Percentage of the population covered by at least a 3G
mobile network refers to the percentage of
inhabitants that are within range of at least a 3G
mobile-cellular signal, irrespective of whether or
not they are subscribers. This is calculated by
dividing the number of inhabitants that are covered
by at least a 3G mobile-cellular signal by the total
population and multiplying by 100.
21
© ITU 2014
Committed to Connecting the World
Indicator 16: Mobile-cellular numbers ported
(i271pt)
Definition:
Mobile-cellular numbers ported refers to the number of
mobile porting transactions that have been
carried out during the reference year.
22
© ITU 2014
Committed to Connecting the World
3. Internet
23
© ITU 2014
Committed to Connecting the World
ITU classification of broadband –
revised in September 2014
(1) xDSL
(2) Cable modem
(3) FTTH/FTTB
Fixed
(4) Other fixed tech
(wired)
Broad
band
(5) Satellite broadband
Mobile
Active
mobile
(6) Fixed wireless broadband
(7) Standard mobile broadband
(8) Dedicated mobile broadband
24
© ITU 2014
Committed to Connecting the World
ITU classification of broadband –
revised in September 2014
 Should broadband services be classified according to the fixed/mobile categorization?
Old
Wired
New
(1)
(2)
(3)
(4)
xDSL
Cable modem
FTTH/FTTB
Other fixed wired
(5) Satellite broadband
(6) Fixed wireless
broadband
Wireless
(7) Active mobile broadband
(1) – (4)
(5) – (6)
Fixed broadband
Mobile broadband
25
© ITU 2014
Committed to Connecting the World
3a. Fixed broadband
26
© ITU 2014
Committed to Connecting the World
Fixed-broadband subscriptions
Main features:
• advertised ≥ 256 kbit/s
Breakdowns:
•
• by speed
•
•
≥ 10 Mbit/s
2 – 10 Mbit/s
0.256 – 2 Mbit/s
• by tech
•
DSL
•
cable
•
FTTH/B
•
other
27
27
© ITU 2014
Committed to Connecting the World
Indicator 19b: Fixed-broadband subscriptions (i4213tfb)
Refers to subscriptions to high-speed access to the public
Internet (a TCP/IP connection), at downstream speeds
equal to, or greater than, 256 kbit/s.
This includes cable modem, DSL, fibre-to-thehome/building, satellite, fixed wireless, and other
fixed-broadband subscriptions.
This total is measured irrespective of the method of
payment. It excludes subscriptions that have access to
data communications (including the Internet) via mobilecellular networks. It should exclude technologies listed
under mobile-broadband category.
28
© ITU 2014
Committed to Connecting the World
Indicator 20: Fixed-broadband subscriptions (i4213tfb), by
technology
Indicator 20a: Cable modem Internet subscriptions
(i4213cab)
Refers to the number of Internet subscriptions using a cable
modem service to access the Internet, at downstream
speeds greater than, or equal to, 256 kbit/s. Cable
modem is a modem attached to a cable television network.
Indicator 20b: DSL Internet subscriptions (i4213dsl)
Refers to the number of Internet subscriptions using digital
subscriber line (DSL) services to access the Internet (at
downstream speeds greater than or equal to 256 kbit/s).
DSL is a technology for bringing high-bandwidth information to
homes and small businesses over ordinary copper telephone
lines. It should exclude very high speed digital subscriber line
(VDSL) subscriptions if these are provided using fibre directly
29
to the premises.
© ITU 2014
Committed to Connecting the World
Indicator 20: Fixed-broadband subscriptions (i4213tfb), by
technology
Indicator 20c: Fibre-to-the-home/building subscriptions (i4213ftth/b)
Refers to the number of Internet subscriptions using fibre-to-the-home or
fibre-to-the-building with downstream speeds equal to, or greater than, 256
kbit/s. This should include subscriptions where fibre goes directly to the
subscriber’s premises or fibre-to-the-building subscriptions that terminate no
more than 2 meters from an external wall of the building. Fibre to-the-cabinet
and fibre-to-the-node are excluded.
Indicator 20d: Other fixed-broadband Internet subscriptions (i4213ob)
Refers to Internet subscriptions using other fixed (wired)-broadband
technologies to access the Internet (other than DSL, cable modem, and fibre)
with downstream speeds equal to, or greater than, 256 kbit/s. This includes
technologies such as Ethernet LAN, and broadband over powerline (BPL)
communications. Ethernet LAN subscriptions refer to subscriptions using IEEE
802.3 technology. BPL subscriptions refer to subscriptions using broadband
over power line services. Users of temporary broadband access (e.g. roaming
between PWLAN hotspots), users of WiMAX and those with Internet access via
mobile-cellular networks are excluded.
30
© ITU 2014
Committed to Connecting the World
Indicator 23: Satellite broadband subscriptions
Satellite broadband subscriptions refers to the
number of satellite Internet subscriptions with an
advertised download speed of at least 256 kbit/s. It
refers to the retail subscription technology and not
the backbone technology.
The service should provide a two-way capability to
both download and upload data. If the ISP provides
dial-up or broadband access via a fixed connection
but uses satellite for national or domestic backbone
connectivity, these are not considered satellite
broadband Internet subscriptions.
31
© ITU 2014
Committed to Connecting the World
Indicator 24: Terrestrial fixed wireless
broadband subscriptions
Includes: fixed WiMAX and fixed-wireless with
an advertised download speed of at least 256 kbit/s.
Excludes:
(i) occasional users at hotspots and subscribers of
Wi-Fi hotspots
(ii) mobile-broadband subscriptions where users can
access a service throughout the country
wherever coverage is available.
32
© ITU 2014
Committed to Connecting the World
3b. Mobile broadband
33
© ITU 2014
Committed to Connecting the World
Mobile broadband
Mobile broadband subscriptions
Active mobile
broadband subs
Standard
Internet + voice
Internet used in the
last 3 months
Dedicated
Internet only
Recurrent fee or
Internet used in the
last 3 months
Advertised download speeds ≥ 256 kbit/s
34
© ITU 2014
Committed to Connecting the World
Indicator 25: Active mobile-broadband subscriptions (i271mw)
Definition:
Active mobile-broadband subscriptions refers to the
sum of standard mobile-broadband
subscriptions and dedicated mobile-broadband
subscriptions.
it covers actual subscribers, not potential subscribers
even though the latter may have broadband
enabled-handsets.
35
© ITU 2014
Committed to Connecting the World
Indicator 25a. Standard mobile-broadband subscriptions
(i271mb_active)
Refers to active mobile-cellular subscriptions with an advertised
data speed of 256 kbit/s or greater that allow access to the
greater Internet via HTTP and have been used to make a
data connection using Internet protocol (IP) in the
previous three months.
Standard SMS and MMS messaging do not count as an active
Internet data connections, even if they are delivered via IP.
This indicator refers to mobile subscriptions that use mobilebroadband services on a pay-per-use basis. It excludes mobile
subscriptions with a separate monthly data plan (see Indicator
25b, Dedicated mobile-broadband subscriptions) for mobilebroadband access.
36
© ITU 2014
Committed to Connecting the World
Indicator 25b. Dedicated mobile-broadband subscriptions
(i271md)
Refers to subscriptions to dedicated data services (over a mobile
network) that are purchased separately from voice
services, either as a stand-alone service (e.g. using a data
card such as a USB modem/dongle) or as an add-on data
package to voice services that requires an additional
subscription.
All dedicated mobile data broadband subscriptions with recurring
subscription fees are included as ‘active data subscriptions’
regardless of actual use. Prepaid mobile-broadband plans
require use in the last three months if there is no monthly
subscription. This indicator could also include mobile WiMAX
subscriptions.
37
© ITU 2014
Committed to Connecting the World
Active mobile-broadband subscriptions
Main features:
• advertised ≥ 256 kbit/s
GPRS and EDGE excluded
1. Monthly fee paid only for Internet access
• active
OR
2. Accessed the Internet in the previous
three months
• allows access to the open Internet
38
38
© ITU 2014
Committed to Connecting the World
Examples
Type of plan
Voice
Data
How counted
1 Standalone
voice
Standard
voice
subscription
Pay as you
go
If Internet used in
the last 3 months,
Standard
2 3G modem
No
Monthly
subscription
3 Bundled voice
and data
X minutes
included
Y MB
included
If Internet used in
the last 3 months,
Standard
4 Bundled voice
and data
X minutes
included
Unlimited
If Internet used in
the last 3 months,
Standard
5 Standalone
voice plan +
data add-on
Standard
voice
subscription
Data paid
separately
Dedicated
(Y MB/month)
Dedicated
39
© ITU 2014
Committed to Connecting the World
Examples (II)
Type of plan
Voice
Data
How counted
6 3G modem
No
Prepaid
If Internet used in
the last 3 months,
Dedicated
7 Voice plan +
data credits
Standard
voice
subscription
Pay per use
once credits
are filled
If Internet used in
the last 3 months,
Standard
40
© ITU 2014
Exercise
For both years:
Committed to Connecting the World
(‘000)
2012
2013
Fixed subscriptions
PSTN/ISDN
Broadband
Pay-TV
Mobile cellular
Postpaid
Prepaid
5,052
2,604
1,225
1,223
7,598
2,469
5,129
5,158
2,549
1,294
1,315
7,896
2,925
4,971
1. Calculate the % mobile prepaid subscriptions out of
total mobile cellular subscriptions
2. Provide the number of fixed broadband subscriptions
3. Provide the number of fixed telephone subscriptions
41
© ITU 2014
Committed to Connecting the World
Indicator 17: International Internet bandwidth Mbit/s
Total used capacity of international Internet
bandwidth in mega bits per second (Mbit/s).
This is measured as the sum of used capacity of all
Internet exchanges (locations where Internet traffic is
exchanged) offering international bandwidth.
If capacity is asymmetric (i.e. more incoming
(downlink) than outgoing (uplink)), the incoming
(downlink) capacity should be provided.
42
© ITU 2014
Committed to Connecting the World
Current discussion in EGTI
 What is feasible/relevant to collect?
 used capacity?
 purchased capacity?
 lit or equipped capacity?
 simply total design capacity (potential)?
43
© ITU 2014
Committed to Connecting the World
5. QoS and traffic indicators
44
© ITU 2014
Committed to Connecting the World
Quality of service (QoS)
 Mobile-cellular services:
 Mobile-cellular unsuccessful call ratio
 Mobile-cellular dropped call ratio
 Fixed broadband
 Service activation time for fixed -broadband service (in
days)
45
© ITU 2014
Committed to Connecting the World
Indicator : Mobile-cellular unsuccessful call ratio
(i146u)
Definition:
Mobile-cellular unsuccessful call ratio refers to the ratio
of unsuccessful mobile-cellular calls to the total
number of mobile-cellular call attempts in the given
year.
An unsuccessful call is a call attempt to a valid
number, while in a coverage area, where neither
the call is answered nor called party busy tone nor
ringing tone, is recognized at the access of the
calling user within 40 seconds from the instant when
the last digit of the destination subscriber number is
received by the network.
46
© ITU 2014
Committed to Connecting the World
Indicator : Mobile-cellular dropped call ratio
(i146d)
Definition:
Mobile-cellular dropped call ratio refers to the
proportion of incoming and outgoing mobile-cellular
calls which, once they have been correctly
established and therefore have an assigned traffic
channel, are dropped or interrupted prior to their
normal completion by the user, the cause of the
early termination being within the operator's
network.
.
47
© ITU 2014
Committed to Connecting the World
Service activation time for fixed (wired)broadband service (in days) (i147t)
Definition:
Service activation time for fixed (wired)broadband service refers to the time from the date
of application to the date of service activation. The
average service activation time for all new
applications received within the given year should be
provided.
48
© ITU 2014
Committed to Connecting the World
Traffic
 Fixed telephone: domestic, international minutes
 Mobile cellular: domestic, international minutes
and SMS
 Data traffic (1st collection 2013):
 Fixed (wired)- broadband Internet traffic (exabytes)
 Mobile-broadband Internet traffic (inside country)
 Mobile-broadband Internet traffic (outside, roaming out)
Measured at the end-user access point
Excl. walled-garden, wholesale traffic, IPTV/CATV
49
© ITU 2014
Committed to Connecting the World
7. Revenue and investment
50
© ITU 2014
Methodology
Committed to Connecting the World
•
ITU Handbook 2011
•
EGTI reviewed the definitions in 2012
•
Chapter 4 in MIS 2012 analysed revenue and investment data •
Input from international organizations
+
Methodological note
© ITU 2014
Revenues
Committed to Connecting the World
• Breakdowns: Total / mobile
• Main issues:
INCLUDED
Retail revenues from residential customers YES Retail revenues from business customers YES Wholesale revenues, e.g. interconnection revenues NO Revenues from resellers and mobile virtual operators YES VAT and excise taxes NO Additional breakdowns not compa‐
rable because of ≠ revenue allocation YES Corporate taxes and administrative fees, e.g. numbering fees (not to be deducted from total revenues)
Revenues from device sales and rents NO Revenues from added value services, e.g. premium SMS YES © ITU 2014
Committed
to Connecting the World
Indicator 59: Revenue from
all
telecommunication services (i75)
Revenue from all telecommunication services
refers to revenue earned from retail fixedtelephone, mobile-cellular, Internet and data
services offered by telecommunication
operators (both network and virtual) providing
services within the country during the financial year
under review.
It includes retail revenues earned from the
transmission of TV signals, but excludes revenues
from TV content creation. Revenue (turnover)
consists of retail telecommunication service earnings
(therefore excluding wholesale revenues, such as
interconnection revenues) during the financial year
under review. Revenues from device sales and rents,
53
VAT and excise taxes should be excluded.
© ITU 2014
Committed to Connecting the World
Indicator 64: Revenue from mobile networks (i741)
Revenue from mobile services refers to retail
revenue earned from the provision of mobile-cellular
services, including all voice, SMS and data
(narrowband and broadband), offered by mobile
operators (both network and virtual) providing
services within the country during the financial year
under review.
Revenues from value-added services (e.g. premium
SMS) should be included. Wholesale revenues, such
as mobile termination rates, should be excluded.
Revenues from device sales and rents, VAT and excise
taxes should also be excluded.
54
© ITU 2014
Committed to Connecting the World
Indicator 71: Annual investment in
telecommunication services (i81)
Annual investment in telecommunication
services refers to the investment during the
financial year made by entities providing
telecommunication networks and/or services
(including fixed, mobile and Internet services, as
well as the transmission of TV signals) for acquiring
or upgrading fixed assets (usually referred to as
CAPEX), less disinvestment owing to disposals of
fixed assets, within the country.
Fixed assets should include tangible assets, such as
buildings and networks, and non-tangible assets,
such as computer software and intellectual property.
55
© ITU 2014
Investment
Committed to Connecting the World
• Only total investment
Difficult to allocate investment to services
• Definition of investment ≈ gross fixed capital formation (as in SNA)
investment made by entities providing telecommunication networks and/or services (including fixed, mobile and Internet services, as well as the transmission of TV signals) for acquiring or upgrading fixed assets (usually referred to as CAPEX) less disinvestment owing to disposals of fixed assets, within the country.
© ITU 2014
Committed to Connecting the World
Investment
INCLUDED
Additions less disposals of tangible fixed assets YES Additions less disposals of intangible fixed assets YES Investment from national‐owned operators in the country YES Investment from foreign‐owned operators in the country YES Investment from national‐owned operators outside the country NO Licence fees NO R&D expenditures YES 57
© ITU 2014
Committed to Connecting the World
Current discussions in the EGTI
 International Internet bandwidth
 Indicators on bundled telecommunication services
 Separation of subscription data on (a) individuals and (b)
public and private organizations
 M2M and LTE indicators
58
© ITU 2014