Procedure
Effective Date
October 9, 2014
Date of Last Revision
October 8, 2014
Chapter Name
Information Management
Chapter Number
Title
Infrastructure and Operations Change Management
4.4.P.2
1.0 Purpose
Ensure all infrastructure and operations changes are managed in a similar manner regardless of the team responsible
for such changes.
2.0 Governing Policy
Number/Document Name
Effective Date
4.4 Change Management for IT Managed Systems
3.0 Procedure
1.
2.
3.
4.
5.
6.
Proposed change is documented in monthly maintenance/change control spreadsheet, RFS or Help Desk
ticket.
Changes are reviewed by the appropriate team and/or Director.
Changes are communicated to relevant user community.
Changes are implemented in non-production system, where possible.
After appropriate testing/validation changes are implemented in production system during predefined
outage window.
Changes are logged in the appropriate change log.
4.0 Responsibility for Implementation
Implementation of this procedure is the responsibility of the appropriate IT Director.
5.0 Definitions
Term
Change
Infrastructure and
Operations Changes
Non-Production
System
Production system
Change log
Definition
The addition, removal, or modification of any component of a production system. Changes may
include software, operating systems, hardware, or other components of a production system.
Changes made to servers, operating systems and other components, generally managed by the
Division of Information Technology.
Systems managed by the Division of Information Technology that are used to test or validate
system changes.
Systems managed by the Division of Information Technology that are in active use by the
University Community supporting the routine business operations of the institution.
A spreadsheet or similar document or application used to log all changes.
7.0 Revision History
Description
Revised by L Rose
Approved by CIO
IT Procedure 4.4.P.2 – Infrastructure and Operations Change Management
Approval Date
October 9, 2014
October 9, 2014
Page 1 of 1