UCL INFORMATION SERVICES DIVISION
IT for SLMS
IT for SLMS: Live@UCL – Outlook 2007
– Recovering deleted items from the
Deleted Items folder
1. Document Information
Document Name
Outlook2007-recover-deleted-items.docx
Service
Email
Author
Kristina Drew
Contributors
Issue Date
01/08/2013
2. Document History
Version
Date
Summary of change
1.0
01/08/2013 Republished with ‘IT for SLMS’ branding
outlook2007-recover-deleted-items.docx
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UCL INFORMATION SERVICES DIVISION
IT FOR SLMS
Contents
1. Document Information ......................................................................................... 1
2. Document History ................................................................................................ 1
3
Introduction .......................................................................................................... 2
4
To recover deleted items ..................................................................................... 2
5
Moving messages from Deleted Items to a folder of your choice......................... 3
3 Introduction
If you delete your emails they can be recovered from your Deleted Items folder.
Deleted items remain in this folder for a maximum of 30 days, or you can empty the
Deleted Items folder yourself at any time.
Once you have emptied your Deleted Items folder you then have a further 14 days in
which you can recover the items you have emptied from the folder. After this period
of time, your deleted items will be permanently removed and no longer recoverable.
4 To recover deleted items
1. In Mail view, click on the Deleted Items folder in the Navigation Pane
2. From the Tools menu, select Recover Deleted Items
3. An additional window will appear (Recover Deleted Items window) listing the date
and time of all the items you have emptied from the Deleted Items folder.
Items are listed in order of the date and time they were deleted, starting with the
oldest.
To make it easier to find the item(s) you want to recover, you can change the sort
order by clicking on the name of the heading by which you want to sort.
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IT FOR SLMS
For example, to sort by the item's sender, click on the From heading to sort the
list in A-Z order. Click the same heading a second time to sort the list in reverse
order by that heading.
4. Click the item(s) you wish to retrieve
Tip!



Hold down the SHIFT key to select on a number of adjacent items
Hold down the CTRL key to select a number of non-adjacent items
Use the Select All button (located in the top left corner of the Recover
Deleted Items window)
5. When you have selected the item(s), click on the Recover Selected Items button
6. The recovered items will be placed back in the Deleted Items folder.
If you intend to keep your newly recovered item(s), you will need to move them
from the Deleted Items folder back into your Inbox or another appropriate folder
5 Moving messages from Deleted Items to a folder of your
choice
1. In the Navigation Pane, click on the Deleted Items folder to display the folder's
contents.
2. Select the item(s) you want to move.
3. Right-click on the selected item, click Move to Folder...
The Move Items window will appear.
4. Click on the folder you wish to move the item(s) to. Then click on the OK button.
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