EMU Student Center: Building Operations
Event Technicians
(as of 5/26/10)
Description:
Event Technicians will work directly with the Building Managers. The Event Technician position is vital to
the success of the everyday operation of the Student Center. The Event Technicians provides mission critical,
quality customer service to the EMU Student Center customers. Event Technicians serve as front line
employees to ensure rooms are successfully set to the customers’ desire in advance of their event. You are
also responsible for maintaining clean rooms and equipment. Work takes place in a fast-paced environment,
and could also include late nights or early mornings. Event Technicians will also provide assistance and
support during events as requested or as needed. It is important that the Event Technicians be familiar with
the building, its equipment, policies, programs, services and the day-to-day schedule of events. This position
offers the opportunity to grow as a student and professional.
General Responsibilities:
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Be punctual.
Provide quality proactive customer service to Student Center Patrons (internal or external).
Manage time to ensure all set ups are done in the appropriate time frame.
Make all customers feel welcome in EMU Student Center and at Eastern Michigan University.
Take responsibility for keeping the Student Center meetings rooms clean (chairs pushes in, tables clean,
blinds even, carpet clean, trash removed etc).
Handle all equipment with care, and report anything that might be broken
Attend all staff meetings for Student Center Set up Crew.
Complete projects as assigned.
To perform other duties assigned.
Qualifications:
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Must maintain at least a 2.5 GPA
Be a responsible and dependable person.
Be self-motivated, have a friendly disposition and be customer-service oriented
The ability to work independently, identifying resources and make independent decisions.
Strong written and oral communication skills.
Ability to work in a team environment.
Demonstrate excellent interpersonal skills.
Flexible hours for availability (including evenings and weekends) when the building is open.
Positive customer-oriented attitude and professional image.
Eastern Michigan University is committed to equal opportunity for all and does not discriminate in admission or access to, or
treatment or employment in, its programs and activities, on the basis of race, sex, sexual orientation, color, national origin, ancestry,
religion, age, marital status, disability, or veteran status.
EMU Student Center: Building Operations
Event Technicians
(as of 5/26/10)
Transferable Skills:
Transferable skills are those abilities that can be useful in many different settings. They can make you
qualified to enter into many different fields even though you may not have specific education or experience
in that area. Your position will allow you to progressively develop a variety of skills in a supportive
environment where you can improve upon your weaker abilities, monopolize on your strengths, learn from
your mistakes, and create your own personal character in the work setting. The following list identifies only
some of the skills that you will develop during your time working with us. The list is not all-inclusive.
Communication - the ability to listen to others
objectively, paraphrase the content of the
message, speak effectively, use various forms of
written communication through written reports,
etc.
Planning and Organization - the ability to
identify alternative courses of action,
accommodate multiple demands and requests,
prioritize, establish goals and follow through on
fulfilling these goals, manage time effectively,
and predict future trends and patterns.
Event Planning - the ability to effectively plan
programs, understanding what it takes to
coordinate a successful event.
Interpersonal and Human Relations Skills - the
ability to interact effectively with peers,
colleagues and supervisors, the ability to work
well in a group, express feelings appropriately,
understand the feelings of others, contribute in
staff meetings, and share in staff responsibilities.
Informational Management Skills - the ability
to problem solve, sort data and objects, compile
and rank information, apply information
creatively to problems or tasks, synthesize facts,
concepts and principles, understand and use
organizing principles, evaluate information
against appropriate standards.
Critical Thinking Skills - the ability to identify
quickly and accurately the critical issues when
making a decision or solving a problem, identify
problems and needs, identify information sources
appropriate to a problem or need, and formulate
questions to clarify a problem.
Valuing Skills - the ability to assess a course of
action in terms of its long-range effects on the
general human welfare, make decisions that will
maximize both individual and collective good,
and the ability to use ethical thinking and
decision-making when solving issues.
Eastern Michigan University is committed to equal opportunity for all and does not discriminate in admission or access to, or
treatment or employment in, its programs and activities, on the basis of race, sex, sexual orientation, color, national origin, ancestry,
religion, age, marital status, disability, or veteran status.