Voice Mail Quick Guide

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Voice Mail Quick Guide

Note: These options, except Express Messaging, are only available after you have logged in to the Call Pilot voicemail system

Checking Messages: Play message, press 2 Skip back, press 1 Skip forward, press 3 Pause, press #. To continue, press 2 Next message, press 6 Previous message, press 4 Delete message, press 76 Restore a deleted message

(within the current session, only)

press 76 again Empty mailbox, press 76 to successively delete each message while the message or its announcement is playing Mailbox Administration

CSM AC&N, including Telecommunications, recommend that you change all passwords from default to something known only to you and not easily guessed.

For more information on creating and maintaining secure password, see the AC&N Password Guide .

Changing or Setting Passwords

Press 84 Enter your new password, # Confirm the new password by entering it again, # Enter your old password and a final # To record or change your name (personal verification) Press 82, then 9 Press 5, wait for the tone and record your name Press # to end recording Assigning a custom operator is assigning another extension to which you can offer to send calls that arrive in your mailbox by inviting those callers to press zero Press 80 for mailbox options Press 1 to change or assign the custom operator mailbox Enter the custom operator mailbox number and press # Greetings -- Press 82

process) (It is suggested that you consider generating and practicing a script before beginning this

External Greetings are played for callers external to CSM or to all callers if no internal greeting is set Press 1 Press 5 to record Wait for the tone and begin speaking Press # to end recording Press 2 to play and review your recording To re-record, press 5 and repeat above

Internal Greetings are played for internal CSM callers, if set Press 2 Press 5 to record Wait for the tone and begin speaking Press # to end recording Press 2 to play and review your recording To re-record, press 5 and repeat above Temporary Greetings are played for all callers and used most commonly to notify callers of your absence from work due to vacation, work related travel and other situations Press 3 Press 5 to record Wait for the tone and begin speaking Press # to end recording Press 2 to play and review your recording To re-record, press 5 and repeat above To set the expiry date, press 9 Enter the month, day and time of expiration, pressing # after each entry. You can default to the current month or day by pressing # only. You can default to the standard expiry time of 12:01 am with any future date by pressing # only. Pressing ### sets no expiration date or time.

To play your greeting press 2 To delete your greeting, press 76 To re-record or add to your greeting, press 5 at the point in the greeting where you want to start recording and press # when finished.

Press 4 to exit greetings.

Managing Messages: To reply to an internal message Listen to the message and, immediately after, press 71 to reply When ready, press 5 to record the reply Wait for the tone before beginning to speak Press # when finished recording To call a message sender while logged in to Call pilot Press 9 immediately after listening to the message Speak with or leave a message for your party Hang up To create personal distribution lists

maximum of 99 entries.)

Press 85 press # Press 5 to create the list entry Press # to complete the list

(You may create up to 9 personal distribution lists. Each list is allowed a

Enter a number from 1 to 9 as a list identifier and Enter the mailbox numbers and press # after each To delete the last entry, press 0# To forward a message Press 73 after listening to the message Enter the mailbox or distribution list you wish to receive the forwarded message, press # Add additional recipients and complete entries with another # To record an introduction Press 5, wait for the tone and record your introduction End the recording by pressing #

Press 79 to send To compose and send a message from within your Call Pilot mailbox to another mailbox Press 75 to compose your message Enter the first distribution list number or mailbox, press # Add additional recipients and complete entries with another # Press 5 to record the message you wish to compose Wait for the tone and record your message End the recording by pressing # Press 79 to send your message Express Messaging is a fast method of leaving a message in another Call Pilot mailbox

without logging in to your own mailbox

to compose/send a message or calling the party personally: Dial the Express Messaging x3003, 303-273-3003 Enter the 4 digit extension of your parties Call Pilot mailbox, press # Wait for the tone and record your message Hang up

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