Voice Mail Quick Guide
Note: These options, except Express Messaging, are only available after you have logged in to the Call Pilot voicemail system
Checking Messages:
Play message, press 2
Skip back, press 1
Skip forward, press 3
Pause, press #. To continue, press 2
Next message, press 6
Previous message, press 4
Delete message, press 76
Restore a deleted message (within the current session, only) press 76 again
Empty mailbox, press 76 to successively delete each message while the message or its announcement is playing
Mailbox Administration
CSM AC&N, including Telecommunications, recommend that you change all passwords from default to something known only to you and not easily guessed.
For more information on creating and maintaining secure password, see the AC&N Password
Guide .
Changing or Setting Passwords

Press 84
Enter your new password, #
Confirm the new password by entering it again, #
Enter your old password and a final #
To record or change your name (personal verification)
Press 82, then 9
Press 5, wait for the tone and record your name
Press # to end recording
Assigning a custom operator is assigning another extension to which you can offer to send calls that arrive in your mailbox by inviting those callers to press zero
Press 80 for mailbox options
Press 1 to change or assign the custom operator mailbox
Enter the custom operator mailbox number and press #
Greetings -- Press 82 (It is suggested that you consider generating and practicing a script before beginning this process)
External Greetings are played for callers external to CSM or to all callers if no internal greeting is set Press 1
Press 5 to record
Wait for the tone and begin speaking
Press # to end recording
Press 2 to play and review your recording
To re-record, press 5 and repeat above

Internal Greetings are played for internal CSM callers, if set
Press 2
Press 5 to record
Wait for the tone and begin speaking
Press # to end recording
Press 2 to play and review your recording
To re-record, press 5 and repeat above
Temporary Greetings are played for all callers and used most commonly to notify callers of your absence from work due to vacation, work related travel and other situations
Press 3
Press 5 to record
Wait for the tone and begin speaking
Press # to end recording
Press 2 to play and review your recording
To re-record, press 5 and repeat above
To set the expiry date, press 9
Enter the month, day and time of expiration, pressing # after each entry. You can default to the current month or day by pressing # only. You can default to the standard expiry time of 12:01 am with any future date by pressing # only. Pressing ### sets no expiration date or time.
To play your greeting press 2
To delete your greeting, press 76
To re-record or add to your greeting, press 5 at the point in the greeting where you want to start recording and press # when finished.
Press 4 to exit greetings.

Managing Messages:
To reply to an internal message
Listen to the message and, immediately after, press
71 to reply
When ready, press 5 to record the reply
Wait for the tone before beginning to speak
Press # when finished recording
To call a message sender while logged in to Call pilot
Press 9 immediately after listening to the message
Speak with or leave a message for your party
Hang up
To create personal distribution lists (You may create up to
9 personal distribution lists. Each list is allowed a maximum of 99 entries.)
Press 85
Enter a number from 1 to 9 as a list identifier and press #
Press 5 to create the list
Enter the mailbox numbers and press # after each entry
To delete the last entry, press 0#
Press # to complete the list
To forward a message
Press 73 after listening to the message
Enter the mailbox or distribution list you wish to receive the forwarded message, press #
Add additional recipients and complete entries with another #
To record an introduction
Press 5, wait for the tone and record your introduction
End the recording by pressing #

Press 79 to send
To compose and send a message from within your Call
Pilot mailbox to another mailbox
Press 75 to compose your message
Enter the first distribution list number or mailbox, press #
Add additional recipients and complete entries with another #
Press 5 to record the message you wish to compose
Wait for the tone and record your message
End the recording by pressing #
Press 79 to send your message
Express Messaging is a fast method of leaving a message in another Call Pilot mailbox without logging in to your own mailbox to compose/send a message or calling the party personally:
Dial the Express Messaging x3003, 303-273-3003
Enter the 4 digit extension of your parties Call Pilot mailbox, press #
Wait for the tone and record your message
Hang up