"To feel healthy, young people need to be able to
communicate more easily"
As a young person in care I want my services
to be easy to use.
That way I won’t get stressed out by them.
The experience of using care services affects looked after children’s health and wellbeing*
*Nice 2010, NSPCC 2011, OFSTED 2011, Barnardos 2014
www.mindofmyown.org.uk
A service that is ‘easy to use’
Fits into your lifestyle
Is accessible, never far away
Works or creates positive impact on first time use
www.mindofmyown.org.uk
‘Easy-to-use’ services are
Hard to create within human powered institutions
Easier with digital
Best with both
www.mindofmyown.org.uk
Some ‘Easy-to-use’
Digital Services
www.mindofmyown.org.uk
Hello
App & web-based service for young people in care
that makes it easier for them to get involved in decision making
Best Social Care Innovation Quality
& Safety Award 2014 SE Social Care
Trust (NI)
History
Wanted to create advocate in young people’s pocket
Nominet Trust funded it
User centred design between April – Oct 2013
Young people tested paper, alpha and beta versions
2000 uses/downloads, 11 LAs signed up
What MOMO Does
Gives young people the confidence & ability to express their needs
Makes it easier for them to let you know if they don’t feel safe
Increases flow of information from young people to social worker
Improves social worker decision making
www.mindofmyown.org.uk
Service MOMO
Forces children in care's views into the heart of decision making
A suite of features for services that connects them to the app and supports local
adoption by workers and young people.
www.mindofmyown.org.uk
Lets get our hands dirty
Using MOMO to help young people feel better
hammerwickcc@gmail.com
Better Communication & Decision Making
Try MOMO
Please use your real email address on the app and
send your completed statement to hammerwickcc@gmail.com
Origins
The 3 Allies: rights, advocacy and participation
Why they increase the flow of information
Designing
Why does MOMO work well?
Why UX Design trumps The Participation Approach
Implementing
Making a ‘great idea’ work
In a tech-retarded sector
Discussion
There are few real experts in the sector
What’s your experience?
hammerwickcc@gmail.com
www.mindofmyown.org.uk
www.mindofmyown.org.uk