Operational Performance Metrics
Improving performance in the New Zealand aviation system
Tim Hughes
Strategic research specialist
The views expressed in this presentation are those of the presenter
and may not be those of Airways Corporation of New Zealand
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Operational Performance Metrics
The purpose of metrics
The goal of System Operator, is to optimise the entire ATM network in New Zealand
and the Pacific to provide the best economic outcome for all industry participants.
Fuel and Environment
Capacity Utilisation
Value
Benchmarking
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• Flight efficiency: Optimising fuel burn and emissions
• Optimising capacity and delays
• Business volume and passenger experience
• Benefits and opportunities: Find and exploit “gaps”
• Evaluate in financial terms
• International Standards: Harmonise with CANSO, ICAO
• Leadership: International collaboration on improvements
Operational Performance Metrics
Metrics Key Performance Areas
Outcomes
Capacity
Utilisation
Flight
Efficiency
Capacity
Flight Efficiency
Capacity
Management
Demand
Management
Process Quality
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Operational Performance Metrics
NZ Context
17 Towers
1 Centre
30 Million sq km airspace
1.1 Million movements
760 People
315 Operational /
Delivery FTE
FANS OCS
UPR
PBN
Flow + AMAN
$11.8M NOPAT
$40M Capex
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Operational Performance Metrics
NZ Background
•
•
•
Distributed self-service flow control
Integrated AMAN
Average airborne delay ~ 8 seconds from all causes
MINUTES OF DELAY PER MONTH
30,000
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25,000
20,000
15,000
10,000
5,000
0
30
25
Capacity
Delay
10
5
ay
w
Outcomes
Demand
n
Ru
15
?
Altitude
20
Distance
98.7%
0
Capacity Utilisation
Servicing Demand
2.5 min
7 min
Flight Delay
Seat delay
Efficiency Gap
Capacity
Utilisation
Flight
Efficiency
Capacity
Capacity
Management
Demand
Management
?
Altitude
?
Flight Efficiency
Time
Latent Capacity
Avoided cost
Processes
Intervention level
19%
70%
Prediction
Managed
3%
Non Conforming
8%
Unmanaged
Revision
Conformance
Off peak
Congestion and process delays
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Process Capability
-1
0
1
Minutes
2
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Capacity/Demand Balance
Normal curve
Efficiency
NZ
For credibility, metrics
need to reflect the
customer experience
with nothing set aside
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Normalised metrics help
• Find best practice
• Benchmark performance
Thank you
Questions
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