Performance Review Commission ANS ANS Productivity, Productivity, cost-effectiveness cost-effectiveness NAS Performance Workshop 5 September 2007 Xavier FRON Performance Review Unit EUROCONTROL 2 A cost-effective system? US-Europe comparisons 13.8 M km² 851 km/flight Gate-to-gate ANS costs (without MET) IFR flights Costs per IFR flight 10.8 M km² 826 km/flight US ATO (FY2005) European Area (2005) US$ 8 900M €7 100M 18.3M 9M US$ 486 US$ ~ 1000 Performance Review Commission www.eurocontrol.int/prc 3 ANSP benchmarking • Analytic benchmarking – What are the respective performance indicators? – Facts, no judgement – Detailed analytic benchmarking of European ANSPs in ACE reports – Outcome benchmarking (black box + information disclosure: ACE) – Insider benchmarking (white box, ANSPs, CANSO) • Normative benchmarking – What are the actual and expected performance given specific circumstances (Cost of living, complexity, traffic variability, etc) – Econometric techniques tried, not conclusive so far NERA report available Performance Review Commission www.eurocontrol.int/prc 4 Framework for cost-effectiveness analysis Productivity and factor cost Costeffectiveness Flight-hours controlled 2001 Data 1.29 • ATCO-hour productivity ATCO-hours on operational duty 1.32 • Working hours per ATCO • Employment cost per ATCO-hour ATCOs in operations 0.71 1.34 Ratios higher than 1: better performance in US Ratios are multiplicative: 1.62=1.29 x 0.94 x 1.34 1.62 • Operating costs per flight-hour controlled • Employment cost per ATCO Employment costs of operational ATCOs Total operating costs (staff and non-staff) 0.94 • Support cost ratio In the US: • Higher hourly productivity (1.29) • Higher employment costs compensated by more hours (0.94) • Lower support costs (1.34) Performance Review Commission www.eurocontrol.int/prc 5 Productivity Composite flightflight-hours Average hours on duty Employment costs per ATCOATCO-hour ATCOs in OPS Employment costs per ATCO 1.6 Financial costcost-effectiveness indicator Staff costs for ATCOs in OPS Raising average productivity Support cost ratio to 3rd best: +62% ATM/CNS provision costs 1.2 29% of unit costs 0.8 0.4 ATCO-hour productivity 2005 HCAA MoldATSA UkSATSE FYROM CAA ROMATSA Oro Navigacija ATSA Bulgaria MATS Slovenia Control LPS Croatia Control NATA Albania Aena Avinor ENAV Belgocontrol Finavia LGS ANS Sweden PATA DSNA DHMI IAA DFS NAVIAIR LVNL NAV Portugal (FIR Lisboa) HungaroControl DCAC Cyprus Austro Control NATS ANS CR Skyguide EANS 0.0 MUAC Composite flight-hour per ATCO-hour on duty ATCOATCO-hour productivity ATCO hours on duty ATCO-hour productivity 2002 Performance Review Commission www.eurocontrol.int/prc 6 ATCO-hour productivity 3 Average adjusted density for US sample Density Adjusted density • Equivalent densities measured in the sample of ACCs Complexity is not a differentiating factor Average adjusted density for European sample 2 flight-km/ × FL) (sq km× * 1 * 180% 160% ol is d variation from average w eek Palma In di an ap qu e Cl ev el an A lb uq ue r Ro m a im s Re ht str ic M aa Lo nd on lsr uh e ar K Ba rc e lo na 0 • Traffic variability Athinai 140% – Seasonal Barcelona 120% Reims 100% – Weekly Maastricht – Daily 80% Stockholm 60% 40% 1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52 w eek source : EUROCONTROL 10 000 2500 9 000 8 000 2000 Flight 6 000 1500 5 000 4 000 1000 ATCOs 7 000 • Match of resources and traffic appears to be a key driver of ATCO productivity 3 000 2 000 500 1 000 0 0 Sun Mon Tue Flight Wed Thu Fri Sat On_Duty Traffic and staffing Performance Review Commission www.eurocontrol.int/prc 7 Sector productivity and staffing Productivity and factor cost Flight-hours controlled Sector productivity Sector-hours open • ATCO-hour productivity ATCO-hour productivity Output per ATCO Output (flight-hours controlled) Costeffectiveness Staffing per sector ATCO hours on duty ATCO-hours on operational duty • Working hours per ATCO Average hours on duty • Employment cost per ATCO-hour ATCOs in operations ATCOs in OPS • Operating costs per flight-hour controlled • Employment cost per ATCO Employment costs of operational ATCOs • Support cost ratio Total operating costs (staff and non-staff) Performance Review Commission www.eurocontrol.int/prc 8 Sector productivity and staffing 8.0 8.0 Cluster 1 Sector productivity Sector productivity 6.0 Average ATCO-hour productivity 5.0 4.0 Manchester 3.0 Berlin 2.0 London TC 1.0 Brussels Langen Bremen Amsterdam Dublin Milano Palma Maastricht Average ATCO-hour productivity 6.0 5.0 Wien London AC Geneva Rhein Zurich Padova Reims 4.0 3.0 2.0 Munchen Paris 1.0 0.0 0.0 0.0 1.0 2.0 3.0 4.0 Staffing per sector 5.0 6.0 7.0 0.0 8.0 Cluster 3a (ACCs ≥ 5 sectors) 6.0 Praha 5.0 Budapest Ankara Brest Lisboa Shannon Madrid Canarias Zagreb Roma Sevilla Bordeaux Scottish Malmo Barcelona Bratislava Brindisi Kobenhavn Marseille Bucuresti Stockholm Istanbul 4.0 3.0 2.0 Oslo 1.0 6.0 5.0 4.0 3.0 4.0 Staffing per sector 5.0 6.0 7.0 5.0 6.0 7.0 Nicosia Tampere Tallinn Varna Bodo Riga Sofia Malta Stavanger Vilnius Ljubljana Tirana Skopje Rovaniemi L'viv Simferopol Kharkiv Dnipropetrovs'k Odesa Chisinau 3.0 2.0 0.0 2.0 4.0 Average ATCO-hour productivity 0.0 Average ATCO-hour productivity 1.0 3.0 Cluster 3b (ACCs < 5 sectors) 1.0 Kyiv 0.0 0.0 2.0 7.0 Sector productivity 7.0 1.0 Staffing per sector 8.0 Sector productivity Cluster 2 7.0 7.0 1.0 2.0 3.0 4.0 5.0 6.0 7.0 Staffing per sector Performance Review Commission www.eurocontrol.int/prc 9 160 Composite flightflight-hours ATCOATCO-hour productivity 140 ATCO hours on duty Average hours on duty 120 Employment costs per ATCOATCO-hour ATCOs in OPS Employment costs per ATCO 100 Financial costcost-effectiveness indicator Staff costs for ATCOs in OPS 80 Support cost ratio ATM/CNS provision costs 60 40 20 Employment costs per ATCO-hour 2005 HCAA MoldATSA UkSATSE DHMI Oro Navigacija LGS FYROM CAA MATS NATA Albania ATSA Bulgaria EANS ROMATSA LPS Croatia Control PATA HungaroControl DCAC Cyprus Slovenia Control ANS CR Avinor ANS Sweden NAVIAIR DSNA IAA Finavia NATS LVNL ENAV DFS Austro Control Belgocontrol NAV Portugal (FIR Lisboa) MUAC* Skyguide 0 Aena € per ATCO-hour on duty (2005 prices) Employment costs per ATCO-hour (2005, gate-to-gate) Employment costs per ATCO-hour 2002 Performance Review Commission www.eurocontrol.int/prc 10 Support costs Composite flightflight-hours ATCOATCO-hour productivity ATCO hours on duty Average hours on duty • 71% of unit costs Employment costs per ATCOATCO-hour ATCOs in OPS Employment costs per ATCO Financial costcost-effectiveness indicator Staff costs for ATCOs in OPS Support cost ratio ATM/CNS provision costs Capital-related costs per composite flight-hour 700 Non-staff operating costs per composite flight-hour Capital related cos ts 28.5% Non-ATCO in OPS staff costs per composite flight-hour 514 Non-ATCO in OPS s taff cos ts 44.5% 500 400 Direct (nons taff) operating cos ts 26.9% European system average (€281) 407 358 356 350 348 333 300 314 312 311 307 296 295 277 275 267 261 256 251 247 241 230 217 206 200 198 187 187 180 179 175 172 157 153 119 100 EANS MUAC* ANS Sweden HCAA LGS HungaroControl Finavia PPL/PATA Avinor IAA Slovenia Control NAVIAIR Croatia Control Aena MATS DCAC Cyprus ANS CR Austro Control DHMI UkSATSE MoldATSA Oro Navigacija DSNA NAV Portugal (FIR Lisboa) LPS Skyguide DFS NATS NATA Albania ENAV FYROM CAA ROMATSA ATSA Bulgaria Belgocontrol 0 LVNL € per composite flight-hour 600 590 Performance Review Commission www.eurocontrol.int/prc Cost-effectiveness target 11 0.9 250 2005 Gate-to-gate ANS costs (European level) ~€7 460M Average 1997-2003 PRC proposed target 0.7 220 190 0.6 160 En-route ANS costs analysis (Sections 8.2 - 8.5) Cost Per Km All States in CRCO system Total Costs (1997= index 100) 2010P 2009P 2008P 2007P 2006P 2005 2004 2003 2002 2001 100 2000 0.4 1999 130 1998 0.5 1997 Euro 2005/ km 0.8 En-route ANS costs (European level) ~€5 850M Terminal ANS costs (European level) ~€1 610M ATM/CNS ATM/CNS ~€4 970M ~€1 550M MET MET ~€330M ~€60M Payment to regulatory & governmental authorities ~€60M Payment to regulatory & governmental authorities ~€2M ANSP Benchmarking analysis (Section 8.6) EUROCONTROL ~€490M Traffic (1997=index 100) so urce : EUROCONTROL • Cost-effectiveness: A major European ATM performance issue • Clear break in the en-route unit cost trend since 2003 • PRC recommends the formal adoption of a cost-effectiveness target at European system level to reduce average real unit costs by 3% p.a. until 2010. Performance Review Commission www.eurocontrol.int/prc 12 Cost-effectiveness improvements from future developments €0.8/km €0.6/km 7.000 6.000 2015 2020 FABs SESAR 4.000 SESAR long-term target 1995 3.000 1990 2.000 Massive value can be generated with improved cost-effectiveness 1.000 Net Present value (Discount rate: 5%) 0 0 2.000 4.000 6.000 8.000 10.000 12.000 14.000 50 Traffic (Million Km) Improving economic performance New generation ATM Rationalisation of service provision! 16.000 1% 2% 3% 4% Efficiency 40 Billion Euro Total en-route ANS costs (Million € 2005) 2003 5.000 €0.4/km 2010 2005 30 20 10 0 5 10 15 20 Performance Review Commission www.eurocontrol.int/prc Years 13 Improvements through rationalisation of service provision Exceptional Items 0.8% Costs of capital 6.0% Depreciation costs 14.2% • Direct (nonstaff) operating costs 18.3% Staff costs 60.7% ATM/CNS provision costs (€ M) Staff costs Direct (non-staff) operating costs Depreciation costs Costs of capital Exceptional Items Total Total 3 960 1 194 923 392 52 6 520 % 60.7% 18.3% 14.2% 6.0% 0.8% 100.0% 2005 data Rationalising support staff (35% of costs) – Opportunity for pooling resources (maintenance teams, etc) – Costs should not grow in line with traffic • Improving ATCO Productivity (25% of costs) – e.g. better use of resources in low traffic, at night • Pooling investments (20% of costs) – Major opportunity for scale effects in ATM infrastructure (currently 60% of investment) – Approximately 80% of new systems costs is non-recurring cost (software, certification) – Joint development (SESAR) – Joint procurement (in FABs, ANSP groupings) – Opportunity for scale effects in CNS infrastructure – SATNAV, joint procurement/outsourcing of CNS infrastructure • Rationalising non-staff operating costs (18% of costs) – Number of facilities, etc Performance Review Commission www.eurocontrol.int/prc 14 Scale effects? Fixed costs to build, equip, and operate ACCs 5 30 European ACCs (2003 data) 25 Annualised capital costs Annual centre 3 cost per sector 2 (€m) Equipment Buildings Management Development Maintenance Number of ACCs US ACCs (2000 data) 4 20 15 10 5 0 1 Operating costs ATCOs 0-5 6-10 11-15 16-20 21-25 26-30 31-35 36-40 41-45 45-50 Number of sectors 0 10 15 20 Sectors 25 30 47 European ACCs operating 10 sectors or fewer at maximum configuration Generic study on fragmentation Some evidence of scale effects But some small ANSPs are efficient Other sources of inefficiencies and factors influencing economic performance Performance Review Commission www.eurocontrol.int/prc 50+ 15 ATM infrastructure: How big is it? (2003 data) Number VHF ground stations 250 Capital costs of new ACCs : Fixed costs 1123 COM Ground-ground voice links ACC links (inter-State) ACC links (intra-State) NAV DME NDB VOR SUR En-route primary plus Mode S En-route Primary plus MSSR Approach primary plus MSSR Approach primary only MSSR only ATM ACCs Sectors 2246 160 386 601 349 617 63 5 92 43 140 68 792 Capital Annual replacement operating costs costs 200 Langen Prestwick 150 CEATS Barcelona €m Malmö Prague 100 Shannon Sofia Marseille-Aix Bucharest Zagreb 50 0 0 5 10 15 20 25 30 35 40 45 50 Maximum sectors Total annual costs COM (outside ACC) €560m €60m €110m NAV (en-route) €230m €10m €30m SUR (en-route) €3,000m €210m €500m ACCs & ATM systems €4,900m €2,100m €2,500m Associated support €1,000m €1,100 €1,200m Total €9,690m €3,480m €4,340m ATM systems Replacement of the current system worth ~ €10B Total annual en-route service provision costs ~ €4.4B Performance Review Commission www.eurocontrol.int/prc 16 Some factors affecting performance Fragmentation of service provision, infrastructure, airspace, regulation, decision making Fragmentation report (2006) Cost of living, Traffic complexity, variability Benchmarking report ACE 2005 (2007) Traffic complexity score Cost of living Traffic variability <= 200 <= 0.04 <= 1.15 <= 300 <= 0.08 <= 1.25 <= 400 <= 0.12 <= 1.35 <= 500 <= 0.16 > 500 Lower Airspace Cost of living > 0.16 <= 1.45 Lower Airspace Traffic complexity Lower Airspace > 1.45 Traffic variability Performance Review Commission www.eurocontrol.int/prc 17 Structural effect Density effect Complexity indicators Complexity Dimension Indicator Description Traffic density Adjusted density Traffic in evolution Potential vertical interactions (VDIF) A measure of the potential number of interactions between aircraft in a given volume of airspace Captures the potential interactions between climbing, cruising and descending aircraft – Flow structure Potential horizontal interactions (HDIF) Provides a measure of the potential interactions based on the aircraft headings Traffic mix Potential Speed interactions (SDIF) Provides a measure of the potential interactions between aircraft of different performances Performance Review Commission www.eurocontrol.int/prc 18 How are they computed? • Interaction : simultaneous presence of 2 aircraft in a same cell of 20NMx20NMx3000ft 2 interactions 6 interactions – Vertical interaction: aircraft in different flight phase (cruise- climb – descent) – Horizontal interaction: aircraft with different heading (difference > 20°) – Speed Interaction: aircraft with different speed (differences > 35 knots) • Metrics computed at ACC and ANSP level (all airspace 85#FL#405) – Results at ANSP level is a consolidation from results at ACC & APP level – Oceanic airspace excluded Performance Review Commission www.eurocontrol.int/prc 19 1.4 Breakdown of traffic complexity indicator at ANSP level (2004 data) 1.2 Belgocontrol AVINOR DFS NATS 1.0 Skyguide ENAV Slovenia Control LVNL Austro Control NAVIAIR FINLAND CAA 0.8 FYROM CAA DCAC Cyprus MATS 0.6 MUAC ANS CR MoldATSA Oro Navigacija NAV Portugal (FIR Lisboa) LGS LPS Aena DSNA Croatia Control HCAA HungaroControl DHMI 0.4 UkSATSE EANS ROMATSA NATA Albania ATSA Bulgaria 0.2 IAA 0.0 Structural Index ANS Sweden 0 .0 0 0 .0 5 0 .1 0 0 .1 5 0 .2 0 A d jus te d d e ns ity Performance Review Commission www.eurocontrol.int/prc 20 Any influence of complexity on cost-effectiveness? (1/3) Cost-effectiveness vs Complexity Adjusted density Aggregated complexity indicator Structural Complexity indicator Economic cost-effectiveness 800 700 600 500 400 300 200 Cost-effectiveness appears to increase with complexity 100 0 0.0 0.1 0.1 0.2 0.2 0.0 0.3 0.6 0.9 1.2 1.5 0.0 0.1 0.2 0.3 Productivity vs Complexity Adjusted density Aggregated complexity indicator Structural Complexity indicator ATCO-hour productivity 1.8 1.5 1.2 0.9 0.6 0.3 0.0 0.0 0.1 0.1 0.2 0.2 0.0 0.3 0.6 But productivity increases with complexity 0.9 1.2 1.5 0.0 0.1 0.2 Performance Review Commission www.eurocontrol.int/prc 0.3 21 Any influence of complexity on cost-effectiveness? (2/3) Employment costs vs Complexity Employment costs per ATCO-hour Adjusted density Aggregated complexity indicator Structural Complexity indicator 160 Employment costs are correlated with density, complexity 120 80 40 0 0.0 0.1 0.1 0.2 0.2 0.0 0.3 0.6 0.9 1.2 1.5 0.0 0.1 0.2 0.3 Support costs vs Complexity Adjusted density Aggregated complexity indicator Structural Complexity indicator Support costs per unit output 500 400 300 200 100 0 0.0 0.1 0.1 0.2 0.2 0.0 0.3 0.6 0.9 Weak link between complexity and support costs 1.2 1.5 0.0 0.1 0.2 Performance Review Commission www.eurocontrol.int/prc 0.3 22 Any influence of complexity on cost-effectiveness? (3/3) GDP per capita vs Complexity Adjusted density Aggregated complexity indicator Structural Complexity indicator GDP per capita (€'000) 40 30 20 10 0 0.0 0.1 0.1 0.2 0.2 0.0 0.3 0.6 0.9 1.2 1.5 0.0 0.1 0.2 0.3 • Cost-effectiveness is significantly influenced by cost of living – Cost of living influences employment costs (60% of costs) – but some high cost of living ANSPs are cost-efficient (Nordic States) • Link with complexity is apparent: Complexity is correlated with cost of living, and cost of living with cost-effectiveness • Mixed influence of complexity – – Higher density enables better use of human resources, infrastructure Higher complexity increases work load, but also productivity… • Econometrics: failed to determine statistically significant influence of complexity on Costs • Empirical analysis of influence of Complexity, Cost of living, … Performance Review Commission www.eurocontrol.int/prc 23 ANS/ATM Cost-effectiveness Performance 0.9 250 TODAY Average 1997-2003 PRC proposed target 220 Cost Per Km Total Costs (1997= index 100) 2010P 2009P 2008P 2007P 2006P 2005 100 2004 0.4 2003 130 2002 0.5 2001 160 2000 0.6 1999 190 1998 0.7 1997 Euro 2005/ km 0.8 Traf f ic (1997=index 100) All States in CRCO system so urce : EUR OC ON TROL OUTLOOK €0.8/km €0.6/km 7 000 2010 2005 6 000 €0.4/km Total en-route ANS costs (Million € 2005) 2003 5 000 2020 Medium-term target 4 000 SESAR long-term target 1995 3 000 1990 2 000 1 000 Performance to date • European ANS costs ~ $10.5 billion • Clear break in unit cost trend since 2003 (Benchmarking has a role!) • Similar ANS costs in US, but two times more traffic! Analysis of performance • Econometrics: unsuccessful so far • Empirical analysis of influence of Complexity, Cost of living Targets • Cost-effectiveness target recommended (reduce average real unit costs by 3% p.a. until 2010) but not adopted yet • SESAR targets in line with PRC’s, more aggressive beyond 2010 (5%) Performance improvements • Rationalisation of service provision • New generation: one step further! 0 0 2 000 4 000 6 000 8 000 Traffic (Million Km ) 10 000 12 000 14 000 Performance Review Commission www.eurocontrol.int/prc 24 ANS/ATM economic performance Delays 1b€ Flight inefficiency 1,5b€ Economic cost • Total economic cost = Delays 0,7b€ ANS Provision 7b€ ~9.5b€ – Direct cost of the service – + Indirect costs (delays, non-optimum flight profiles, externalities e.g. environmental impact) Capacity planning Flight ineff. 1b€ Strategic design of airspace Tactical use of airspace (FUA) ANS Provision 4,5b€ Fragmentation (Consolidation) Low productivity • In Europe, user pays both, wants minimum total cost • In the US, disconnect between ATM costs (federal budget) and what the user pays makes the link more remote Analysis of performance • Poor quality of service may compromise benefits from excessive cost savings ~6,2b€ 3,3b€ ATM/CNS provision costs per composite flight-hour Delay costs per composite flight-hour Yearly costs 800 700 600 Static economic optimum Total economic costs Cost of capacity Dynamic economic optimum 500 400 300 200 100 Delay costs Capacity/demand ratio 2002 2005 2002 2005 2002 2005 2002 2005 2002 2005 2002 2005 2002 2005 2002 2005 2002 2005 0 2002 2005 € per composite flight-hour 900 LVNL Belgo control Skyguide ENAV DFS NATS Austro Control ANS CR DSNA MUAC Performance Review Commission www.eurocontrol.int/prc 25 Framework for analysis of ATM performance Political & SocioEconomic perspective SAFETY ECONOMY ENVIRONMENT Gaseous emissions ANS provision costs Strategic costs (buffer) Costs due to suboptimal operations MET costs Airspace users perspective Reg. costs Costeffectiveness Eurocontrol costs Safety ATM/CNS Provision cost Safety management Service provider perspective Runway incursions Airspace events Safety culture (reporting, etc.) Ambient performance affecting factors SECURITY Technical innovations Predictability Flight efficiency Quality of service Efficiency Ground delay Flexibility Cost management Employment costs Support costs Airport/TMA capacity Use of airspace En-route capacity To be developed ATFM/ Network capacity ATCO productivity Traffic (volume, complexity) Capacity management Weather Network effects & fragmentation Political/ Environ. Regulations/ restrictions Performance Review Commission www.eurocontrol.int/prc 26 ANS Performance status (2006) Safety Delays Flight efficiency Performance targets - √ None Development agreed Data flow - √ √ √ 250 1.2 1.3 0,6 0,7 0,9 1997 1998 1999 2000 2001 2002 2003 2004 2005 -1 2006 En-route ATFM delay per flight (summer) Airport ATFM delay per flight (summer) Direct en route TMA Interface 10 Proposed target 0 source : EUROCONTROL 2004 2005 2006 2007 2008 2009 2010 130 0.4 100 Cost Per Km Total Costs (1997= index 100) All States in CRCO system 2009P 1.2 0,7 2007P 1.8 0,8 2004 3.1 2005P 3.6 0,9 2003 5.5 0,8 160 0.5 2002 4.1 0,9 20 190 0.6 2001 2.9 0,7 30 220 -14% 0.7 2000 En route optimum 1 40 1999 En route target 2 0.8 - 2 km per flight 1998 3 PC upper bound 50 1997 4 0 0.9 Actual: 1.3min/flight Euro 2004/ km minutes per flight Performance indicators 60 Target: 1.4min/flight 5 2008 T Summer (May-October) Costeffectiveness 2006P 6 r o u t e e x t e n s io n ( k m /f lig h t ) Performance Processes Traffic (1997=index 100) source : EUROCONTROL Regulation Well advanced, not fully applied Minimal Incentives in UK only Single Europ. Sky Functional airspace blocks Cost recovery Benchmarking Incentives (UK) Performance management Safety Action Plan Co-operative capacity management European Co-ordination Individual plans Benchmarking Achieved performance No conclusive information Strong improvement Target nearly met Very slow improvement Progressive improvement Performance Review Commission www.eurocontrol.int/prc 27 A quantum jump in ATM performance Short-term improvements – Safety, flight-efficiency, productivity, etc A quantum jump in performance in medium term – Safety: x5 for traffic x2, x10 for traffic x3 => SESAR, NEXGEN – Capacity: x2 (15 years), x3 (30 years) – Linked with safety for en-route – Linked with traffic spread for airports – Cost-effectiveness: >2 At least one solution known: US! Traffic density and complexity ≥ Europe Capacity and cost-effectiveness targets met Equivalent aviation safety levels Driving ATM performance Operational and technical improvements – SESAR, NEXGEN Service provision – Organisation, Managerial, Governance, Human resources Regulation – Single European Sky, … Co-operation & co-ordination – EUROCONTROL – Improved ATM/Airlines/airports interactions Performance Review Commission www.eurocontrol.int/prc 28 Conclusions • High stakes in ANS performance • Safety • Economic impact (billions of € per annum) • Environmental impact • Experience with performance-oriented approach in Europe since 1998 • Prerequisites for efficient performance-oriented strategies • • • • • • • Reliable information flow Target setting, performance monitoring Adequate regulation Performance management processes Independent performance review (with permanent support) Strong governance of monopoly service providers Accountability for performance • ANS “Performance” is the “end product” of a complex interrelated system, involving a large number of airspace users, airports and ATM units • Factors driving performance need to be better understood and measured Performance Review Commission www.eurocontrol.int/prc