Operational Aspects to ensure the
Quality of Service provision in
Telecommunication/ICT market
Louisa Ama Sosu,
Vice-Chair of QSDG and Network Quality
and Reporting Manager,
MTN Ghana
lafagbegee@mtn.com.gh
Dubai, 2nd – 3rd November, 2014
Outline
Quality of Service
Categories of Service providers
Aspects to focus on per category
Key areas affecting Quality of service
provision
Emerging trends in the industry and
effect on QoS
Ensuring QoS provision
Dubai, 2nd – 3rd November, 2014
2
Quality of Service
“The collective effect of service
performance, which determines the
degree of satisfaction of a user of the
service”
Attributes





Dubai, 2nd – 3rd November, 2014
Availability
Accessibility
Reliability
Retainability
Other performance Areas
3
Categories of Service providers
Existing
Service
Provider
Evolving
Service
Provider
New
Entrance
into the
market
Dubai, 2nd – 3rd November, 2014
4
New Entrance into the market
Attributes that
affect QoS
Need for
wider
coverage
areaAccessibility
Initial Cost of
deployment
Process of
procuring
equipment
Dubai, 2nd – 3rd November, 2014
Operational
issues
Other issues
Acquisition of
sites and
extending
services to a
wider
population
Economic
Environment
Permitting
issues
Penetration of
devices
Infrastructure
Quality of
Devices
Political
Environment
5
Existing Service Provider
Attributes that
affect QoS
Operational
issues
Other issues
Need for
Capacity
Rapidly evolving
technology
Economic
Environment
Need to evolve
with technology
Permitting
issues
Political
Environment
Economies of
scale
Inability to
secure spectrum
for new
technologies or
expansion
Regulatory
Environment
Periodic
replacement of
obsolete
equipment
Dubai, 2nd – 3rd November, 2014
Infrastructure
Penetration of
devices
Quality of
Devices
6
Evolving Service Provider
Attributes that
affect QoS
Need for
Capacity and
coverage for
new
technologies
Economies of
scale
Periodic
replacement of
obsolete
equipment
Operational
issues
Rapidly
evolving
technology
Permitting
issues
Inability to
secure
spectrum for
new
technologies or
expansion
Infrastructure
Dubai, 2nd – 3rd November, 2014
Other issues
Economic
Environment
Political
Environment
Regulatory
Environment
Penetration of
devices
Quality of
Devices
7
Key areas affecting Quality of service
provision
Infrastructure
Roads
Accessibility to site
for build, maintenance and repair
Power supply
Availability of electricity
Availability of other sources of power
Dubai, 2nd – 3rd November, 2014
8
Key areas affecting Quality of service
provision
Transmission
Growing need for transmission capacity
Fiber
Challenges with deploying and cutting of
fiber
Fast evolving industry
 Initial deployment of technologies come
with peculiar challenges
Network and customer evolving differently
Dubai, 2nd – 3rd November, 2014
9
Key areas affecting Quality of service
provision
Spectrum requirements
Additional spectrum
New spectrum
Regulatory and political environment
 Regulatory strategy affects QoS
Other stakeholders performance affect
Qos by introducing challenges or
facilitating growth
Dubai, 2nd – 3rd November, 2014
10
Emerging trends in the industry and
effect on QoS
Infrastructure sharing
Infrastructure sharing is the latest trends.
However some countries are yet to make
this a reality. African operators are mostly
passive network sharers.
Active network sharing is a much more
complex topic than tower sharing. Active
networks are vital to mobile operators and
are the revenue-generating assets that
define it as an operator.
Dubai, 2nd – 3rd November, 2014
11
Emerging trends in the industry and
effect on QoS
Outsourcing
Different models of outsourcing is currently
explored by Network operators.
Outsourcing of operations and or planning
Introduction of managed services
Vendor managed networks
Performance of the Outsourced network
partner or vendor directly affects QoS
Dubai, 2nd – 3rd November, 2014
12
Ensuring QoS Provision
Availability
Accessibility
Reliability
Retainability
Other performance Areas
Network up and running efficiently
Managing Stakeholders effectively
Optimized Network Resources
Spectrum Management
Investment
Skilled resources
Dubai, 2nd – 3rd November, 2014
13
Ensuring QoS Provision
Availability
Accessibility
Reliability
Retainability
Other performance Areas
Infrastructure: Smart solutions,
distributed antenna systems
Power: Hybrid power solutions
Minimizing effect of external factors
beyond the control of the operator
Measuring and Improving QoS KPIs
Continuous improvement
Dubai, 2nd – 3rd November, 2014
14
THANK YOU
Maputo, Mozambique, 14-16 April 2014
15