Charlotte City Council
Transportation Committee
Meeting Summary for July 28, 2008
Agenda Topics:
I.
Airport Tour
Committee Information:
Present: Anthony Foxx, Michael Barnes, Susan Burgess, Nancy Carter
Additional Attachments:
I.
Airport Overview.ppt
Discussion Summary:
(Chairman Anthony Foxx called the meeting to order)
Jerry Orr: (Begins reviewing the “Airport Overview” presentation attached) We have
two simple goals here at the airport - to produce the highest quality product at the lowest
possible price. We are good and we are cheap.
Mayor Pro Tem Susan Burgess: Is that Denver that is so high? (Referencing slide 4 in
attached presentation)
Orr: Yes, that is Denver. They spent $5 billion building a new airport and that coupled
with Continental pulling down, Frontier going broke, and United falling back has left
them in this shape. They are very high cost. (Continues reviewing presentation)
Council Member Nancy Carter: What is our movement in 2008 on Nationwide
Rankings? [referencing “Airport Fast Facts” slide]
Orr: We are about the same.
Burgess: Can we say we are the 9th busiest airport?
Orr: You can say 9th busiest airfield in terms of landings and take-off of airplanes. I
believe that is in the world.
Chairman Anthony Foxx: When we were in Chicago, one thing that stuck out in my
mind was they figured out how to pitch Chicago as a world destination and great place to
be in terms of being 16 hours from any place in the world. Do we have a statistic like
that?
Orr: Yes, we can certainly put that together. The international service at Chicago is a
fairly recent thing. Most international service use to be in New York.
Carter: How is the Wilson Air Center going?
Orr: It is going very well. We will stop by there on our tour. Our biggest problem with
Wilson is our Fortune 500 companies continue to buy bigger airplanes.
Burgess: Wilson’s too small?
Orr: They are buying airplanes so big now that they won’t fit in our hangars.
Burgess: Are hangars just for maintenance?
Orr: No, it’s also to keep the sun off the airplanes. The sun is damaging to the avionics
in the cockpit.
Council Member Michael Barnes: Regarding the Concessions slide, who is consistently
the strongest in retail and food/beverage?
Orr: Chili’s and Tequileria for food/beverage.
Barnes: Who is struggling the most?
Orr: The candy store was struggling, but they are gone.
Burgess: How is advertising working out?
Orr: Great! We are about 20% ahead of last year’s highest sales. A lot of market
satisfaction. (Continues reviewing presentation)
Burgess: Are you anticipating a lot of growth here since you are building all these decks?
Orr: Yes. My job is to meet the need when it occurs. If they [more citizens] don’t come
then we wouldn’t build the deck.
Barnes: You indicated that the new access into the airport property from the interstate
would be along the continuation of Little Rock Road down to the current Rental Car area.
Is there anything else coming to that area?
Orr: A 25-gate international concourse will be put in.
Barnes: Are you recycling any of the materials from the existing parking decks?
Orr: They will be almost 100% recycled because it is mostly concrete and steel.
Barnes: Is there space for a 4th runway?
Orr: Yes
Burgess: Do we have the capacity to land jumbo jets?
Orr: Yes, but we couldn’t get them to the terminal.
Barnes: Are we anticipating the use of jumbo jets?
Orr: No, I think jets will continue to get smaller not bigger.
Carter: What is the date of completion on the new parking decks?
Orr: It will probably be about 3 years.
Burgess: How do you plan to connect the international terminal?
Orr: We will use an overhead connector. At some point it will be some type of
automated connector.
Barnes: How long will the 4th runway be?
Orr: It will be 9,000 feet.
(Meeting ended and left for a tour of the airport)
Sites Visited/Drove By on the Tour
New Parking Decks
Cell Phone Lot
Concourse E
Aviation Fuel Farm
3rd Runway Site
New Fire Station Site
1951 Hangar
US Airway’s Maintenance Hangar
Cargo Building
New Hangar Construction
Taxiway Construction
US Airway’s Simulator
National Guard Buildings
New Fuel Farm for Corporate Aviation
Wilson Air Center
Charlotte Douglas International Airport
Connecting the Carolinas to the World
Airport Mission
“Charlotte Douglas International will be the
preferred airport and airline hub by
providing the highest quality product
for the lowest possible cost.”
•1
Airport Goal
¾Provide the highest quality product for
the lowest possible cost.
Quality
Cost
Airline Cost Per Enplaned Passenger
at Large and Medium Hub Airports
$28.00
$24.00
$20.00
$16.00
$12.00
$8.00
$4.00
SDF
ANC
PBI
RSW
ABQ
CMH
IND
DAL
CLE
CVG
DTW
FLL
TPA
MIA
STL
SFO
LAX
DFW
ATL
ORD
DEN-No UA
PIT
DEN-UA
PHL
CLT O&D
CLT Total
$0.00
Group Median
•2
Airport Quality
Volunteer Program:
¾ Currently have 70 volunteers
¾ Ages
A
16 to
t 85 years old
ld
¾ In 2007 volunteers assisted
nearly 80,000 customers and
donated 5,800 hours of service
¾ Responsibilities include:
• Wayfinding
• Meet and Greet Passengers
• Create First Impression of
Airport and City
• Providing Airport Information
• Providing Tourist Information
Airport Quality
Restroom Attendant
Restroom Attendant Program
and Renovations:
• Most restrooms were original to the
building, built in 1982, and have therefore
been renovated.
• Along with the renovations, Restroom
Attendants provide added customer service
and have increased the overall quality and
cleanliness of the Airport’s restrooms.
Before Renovation
After Renovation
•3
Airport Quality
• Established Partnership with CRVA
¾ Manage Advertising Program
¾ Operate Welcome Center in Baggage Claim
¾ Promote Charlotte
• New Wayfinding Signage
¾ 11 terminal directories installed,
themed Shop,
Shop Dine,
Dine Work,
Work Relax!
¾ Added new terminal/concourse signs
¾ Street-style signs installed in Atrium
and Ticket Lobby
Airport Quality
USO
z
z
Opened September 1, 2006
Located on the second floor
of the Atrium
• During its first year, the USO
served more than 64,000
military men, women and
th i family
their
f
il members
b
• Currently ranks as the fourth
busiest USO in
the nation
•4
Airport Quality
Business Center:
• Conference Rooms
• Computer Stations
• Fax and Copy Machines
Airport Quality
Wireless Service:
• Free wireless-internet access is available
terminal-wide.
• Forbes.com ranked CLT 20th among the
“World’s Most Wired Airports”
•5
Airport Fast Facts
•
671 Daily Departures
•
Non-stop service to 134
destinations
•
Non-stop service to 26 int’l
destinations
•
Over 18,000 Employees
•
33,165,688
33
165 688 passengers
in 2007
•
2007 Nationwide Rankings:
(May 2008)
•
•
•
9th in Movements/Operations
16th in Passengers
30th in Cargo
Passenger Air Service
US Airways Largest Hub
• 16th Nationwide in
passengers with hub
• 42nd Nationwide in
passengers without hub
Low Fare Service
• JetBlue Airways
• AirTran Airways
•6
Cargo
Service
• 50+ acres of
ramp space
• Over 800,000
square feet of
building space
• 148,818 tons
of cargo moved
through CLT in
2007
Corporate Aviation
• Fixed Base Operator (FBO): Wilson Air Center
• Began service February 1, 2005
• Improved Customer Service
• The Wilson Air Center Chain was voted #1 Corporate
Aviation Support Facility in Professional Pilot Magazine
•7
The Economic Development Platform
¾ Generates nearly $10 billion in annual economic impact
¾ 100,000 jobs are directly or indirectly supported
by the Airport
Airport
Development…
•8
Airport Concessions
Mini Food Court on Concourse E
• HMS Host, master concessionaire
• 100,000 square feet of concessions throughout terminal
• 50 Food & Beverage outlets, 35 Retail outlets
Parking
Future Deck
Business
Valet
Long Term
• Approximately
23,500 Airport
parking spaces.
Overflow
Employee
Remote
Daily Decks
Employee
• Near-to-real time
parking info
available on
Airport web site
and by calling
704-359-5555.
Daily Surface
Cell Phone Lot
Hourly
Curbside Valet
•9
Business Valet
Looking for Guaranteed Airport Parking?
Try Business Valet!
•
•
•
•
•
•
•
•
•
Eliminates search for parking spaces
Saves time by having valet park your car
Easy drop-off/check-in and pick-up of car
Reservations accepted
Baggage assistance
Securely fenced, lighted and monitored
parking 24/7
Designated shuttles to/from lot
The cost is $10 per 24
24-hour
hour period
Check current parking conditions by calling
704-359-5555 or www.charlotteairport.com
SmartPark
Think It. Plan It. Park It.
New Parking Deck
• Construction scheduled to begin mid-August
• 3,200-spaces
• Will house Business Valet and additional public parking spaces
• Located at corner of Wilkinson Blvd. and Harlee Ave.
•10
Concourse E Expansion
¾ Opened February 2002
¾ Recently expanded by
adding 6 gates
¾ 32 total gates
New
Runway
¾9,000 ft. in length
¾4,300 ft. west of
Runway 18R
18R--36L
•11
Runway Construction
Runway Construction
•12
Runway Construction
¾ Phase One (clearing and grading) is near completion
¾ Phase Two (lighting and paving) began July 21st
¾ Runway scheduled to open in 2010
Road
Projects
•Old Dowd
•Wallace Neel
•West Blvd.
•Airport Entrance
Road
•13
Current Intermodal Facility
This facility is nearing capacity
¾ No room for expansion
¾
Intermodal
Facility
Economic Impact:
•
$ billion over
$7
20 years
•14
Future Expansion
OWD RD
PARKING LOT
REMOTE
Norfo
CELL PHONE LOT
C
PARKING LOT
WEST DAILY
G
NG
PARKIN
DECK
EAST DAILY
PARKING
DECK
lk-Sou
thern
Railro
ad
New Hourly Decks
& Rental Car
Ready Return Facility
TAXI
AL
INTERNATIONAL TERMIN
NEW RAMP
AY 18R
RUNWA
New Airport
Entrance Road
NEW
HOURLY
PARKING
DECK
RUNWAY 18L
DAILY PARKING
NEW
HOURLY
PARKING
DECK
Roadway
Expansion
TERMINAL EXPANSION
International
Terminal
Terminal
Expansion
Charlotte Douglas International Airport
Connecting the Carolinas to the World
•15