Child Support Enforcement
FY2017 – 2019 STRATEGIC BUSINESS PLAN
JOAN KENNEDY, DIRECTOR
BOARD OF COUNTY COMMISSIONERS ANNUAL RETREAT
Department Overview
Payment of child support promotes financial and emotional well‐being of children. Child support obligations are based on income; employment is the greatest source of income. CSE is committed to strengthening families through assisting noncustodial parents find the means to pay regular and reliable child support. Open Cases*
Custodial Parents
Noncustodial Parents
Children
36,239
30,913
30,659
44,556
Mecklenburg County Child Support Enforcement – FY15 Performance Results
92.90%
91.21%
Paternity Establishment
68.50%
66.73%
Cases Under Order
61.51%
60.89%
Current Support Collected
63.41%
62.04%
Cases w/Payments to Arrears
102.98%
100.00%
Total Collections**
0%
10%
20%
30%
40%
FY15 Results
50%
60%
70%
80%
90%
100%
110%
FY15 Targets
*As of December 31, 2015
**Total Collections FYTD $49,113,513.39 divided by State mandated annual target $47,690,615.69
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What the Data Says About Collections…
An average of 50% of the cases in Mecklenburg, Cumberland and Wake counties are current or former public assistance cases.
In the counties below, an average of 51% of past‐due support (arrears) is due from NCPs in current or former public assistance cases.
PAST‐DUE SUPPORT (ARREARS)
$11.1
MECKLENBURG
$175.6
$8.3
CUMBERLAND
$113.5
$9.5
WAKE
$111.5
$0
$20
$40
$60
$80
$100
ARREARS COLL
$120
$140
$160
$180
ARREARS DUE
$200
Millions
In the 3 counties below, an average of 33% of current support is due from NCPs in current or former public assistance cases.
CURRENT SUPPORT
$37.3
MECKLENBURG
$60.6
$31.7
CUMBERLAND
$48.0
$37.7
WAKE
$55.3
$0
$10
$20
$30
$40
CURRENT SUPPORT COLL
$50
$60
CURRENT SUPPORT DUE
$70
Millions
As of June 30, 2015
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The Amount of Arrears Due is on the Rise…
Mecklenburg County CSE’s arrears increased by over 20% from FY11 to FY15
$200
$180
$160
MILLIONS
$140
$162.4
$166.8
$170.0
$175.6
$145.7
$120
ARREARS DUE
$100
ARREARS COLL
$80
$60
$40
$20
$9.9
$10.4
$10.4
$10.6
$11.1
FY11
FY12
FY13
FY14
FY15
$0
4
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Child Support Enforcement
Strategic Business Plan ‐ Goals
Goal 1: Improve Child Support Outcomes to Strengthen Families
Goal 2: Non‐custodial Parent Employment Program Increase Capability
Goal 3: Increase Case management Efficiency and Effectiveness Goal 4: Utilize Technology Solutions to Improve Customer Service
Goal 5: Maintain Environmental Sustainability of Operations
Child Support Enforcement
Strategic Business Plan ‐ Goals
Goal 1: Improve Child Support Outcomes to Strengthen Families
Goal 2: Non‐custodial Parent Employment Program Increase Capability
Goal 3: Increase Case management Efficiency and Effectiveness Goal 4: Utilize Technology Solutions to Improve Customer Service
Goal 5: Maintain Environmental Sustainability of Operations
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Goal 1: Improve Child Support Outcomes to Strengthen Families
Objective 3: Ensure the payment of current support and arrears on child support orders
◦ Benefits of Paternity Establishment
◦ Right‐sized Orders
◦ Collection of Regular and Reliable Child Support
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Goal 1: Improve Child Support Outcomes to Strengthen Families
Objective 4: Increase Family‐Centered Programming that promotes child and family well‐being
◦ Community Outreach
◦ Responsible Fatherhood
◦ Mom as Gateway not Gatekeeper
◦ Workforce Strategies
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Key Take‐Aways…
◦ In FY15 Mecklenburg County CSE had $60.6 M due in current support of which only $37.2 M was collected.
While CSE exceeded the State target for this performance measure, it left 23.4 M uncollected.
◦ OPPORTUNITY: increase opportunities for NCP employment; increase current child support collections
◦ In FY15 Mecklenburg County CSE had $175.6 M due in arrears of which only $11 M was collected. While CSE
exceeded the State target for the number of payments collected, it left an enormous amount of uncollected
arrears.
◦ OPPORTUNITY: increase opportunities for NCP employment; increase current child support collections
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Pathway to Success…
◦ Meet all performance goals and objectives that promote the well‐being of children and families
◦ Retain staff and institutional knowledge
◦ Promote opportunities for professional growth, leadership development and mentorship
◦ Pursue manageable workloads and caseloads
◦ Build relationships with custodial and noncustodial parties through balanced service provision
◦ Increase child support collections by aggressively implementing workforce strategies for noncustodial parents
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Child Support Enforcement
FY2017 – 2019 STRATEGIC BUSINESS PLAN
JOAN KENNEDY, DIRECTOR
BOARD OF COUNTY COMMISSIONERS ANNUAL RETREAT
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Department of Social Services
FY2017 – 2019 STRATEGIC BUSINESS PLAN
STRENGTHEN FAMILIES
PEGGY A. EAGAN
BOARD OF COUNTY COMMISSIONERS ANNUAL RETREAT
DSS Overview: Strengthen Families
Our Mission:
We strengthen families and communities through a safety‐net of services, collaborations and hope.
Services Offered to assist in Strengthening Families:
◦ Food and Nutrition Services
◦ Work First Family Assistance
◦ Medicaid for Families and Children
◦ Child Care Assistance
◦ Kinship Services
◦ Family In Home Services
◦ Financial Assistance with rent/utility
payments
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DSS Overview: Strengthen Families (cont’d)
Our Mission:
We strengthen families and communities through a safety‐net of services, collaborations and hope.
Resulting in:
◦ Over 240,500 individuals and families having
access to nutrition and basic medical services
◦ Over 4,450 individuals obtaining employment
since FY 2013 through our Work First program
◦ 6,173 children receiving quality childcare allowing
parents to continue to work
◦ Prevention of eviction and/or utility shut‐off for
over 21,980 Mecklenburg families in FY 2015
The Department’s Role in Strengthening Families
200,000
20%
16.1%
Active FNS Recipients
100,000
15%
7.9%
10%
50,000
5%
0
0%
Active FNS Recipients
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Percent of Total Population
Percentage of Population
Receiving FNS
150,000
The Department’s Role in Strengthening Families
73% of Able‐Bodied Adults receiving Food and Nutrition Services are working, but not earning enough to get off of Food Stamps
Goal 1: To strengthen and stabilize families through efficient delivery of mandated programs and services
Objective 1: Public Assistance
Increase percentage of households receiving their benefits timely and accurately, and to enhance overall customer service
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Goal 1: To strengthen and stabilize families through efficient delivery of mandated programs and services
Objective 2: Children’s Services
YFS will improve system efficiency, effectiveness and improve the quality of services and outcomes for the children and families of Mecklenburg County
Goal 2: To strengthen families through an integrated delivery of programs and services
Objective 1: Community Social Work; General Assistance; Maintaining Independence
Reduce the need for at risk/poverty stricken families, caretakers, disabled and elderly clients to return to DSS for the same service
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Department of Social Services
FY2017 – 2019 STRATEGIC BUSINESS PLAN
STRENGTHEN FAMILIES
PEGGY A. EAGAN
BOARD OF COUNTY COMMISSIONERS ANNUAL RETREAT
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