Mecklenburg County – Asset and Facility Management
June 2015
Monthly Report
Department Overview
Asset and Facility Management (AFM) includes Design and Construction Project Management, Facility Maintenance
and Operations, Security Services, Real Estate Management, and Fleet & Courier Services.
•
“Bringing Mecklenburg County to You” (master plan projects): The design consultants presented final blocking
plans for the Land Use and Environmental Services Agency (LUESA) Relocation, the MEDIC Relocation,
departments relocating to the Valerie C. Woodard Center, and the Government District projects to the County
Manager. The design teams have begun Schematic Design on the MEDIC and Woodard projects and Design
Development on the LUESA project. The design teams are meeting with project stakeholders on a regular basis
to review progress. The Construction Managers at Risk are working closely with the designers and stakeholders
to prepare construction budgets and develop construction schedules.
•
Design and Construction Project Management: First Ward Park Update: Granite walls and fountain installation is
on-going. Fountain mechanical systems are 90% complete. Site work and sub-surface drainage is on-going.
Building stone veneer and mechanical, electrical and plumbing installation is on-going in both small buildings.
Roofing is complete on both buildings. Trellis installation is complete, except for paint. The 8th street Roadway
work is on-going with granite curbs in place and sub slabs being poured.
•
Facility Maintenance and Operations: Bids were received and contracts awarded for the roof replacement at
the Methodist Home Recreation Center and repairs to the underground storm water detention structure at
Hickory Grove Library. Repairs at Hickory Grover Library were completed within the month.
Key Performance Indicators
Ninety-two percent of construction and Capital Reserve projects have been completed on schedule over the past 12
months.
Fifty-two construction and Capital Reserve projects were completed over the past 12 months. Projects completed in
May included:
•
•
•
•
•
Replacement of the heating, ventilation and air conditioning units at the WTVI Commonwealth Avenue
location, and the West Charlotte Recreation Center gym.
Repaving of the West Boulevard Library, North County Regional Library, and South County Regional Library
parking lots.
Repairs to the Hickory Grove Library underground storm water detention structure.
Replacing the roof of the Mahlon Adams Pavilion.
Repairs to the sewer main at the County and Courts Office Building.
Mecklenburg County – Board of Elections
June 2015
Monthly Report
Department Overview
Key Performance Indicators
2015 Candidate Filing
Filing for all candidates vying for office in the September 15, 2015 Primary Election opens on Monday, July
6 at 8:00am and closes on Friday, July 17 at 12:00 Noon.
Offices on the Ballot
City of Charlotte Mayor
Charlotte City Council At-Large
Charlotte City Council Districts 1 – 7
Town of Cornelius Mayor and Board of Commissioners
Town of Davidson Mayor and Board of Commissioners
Town of Huntersville Mayor and Board of Commissioners
Town of Matthews Mayor and Board of Commissioners
Town of Mint Hill Mayor and Board of Commissioners
Town of Pineville Mayor and Town Council
Charlotte Mecklenburg School Board At-Large
Context for Key Performance Indicators
The candidate listing will be posted on the Board of Elections website at www.Meckboe.org beginning
Monday, July 6, 2015 as candidates file.
Mecklenburg County – Child Support Enforcement
June 2015
Monthly Report
Department Overview
•
Child Support Enforcement kicked-off Phase I of the TurboCourt project. Phase I of TurboCourt is an
online child support application tool that is an alternative to the current need to physically come to the
Child Support Enforcement office to complete the application. TurboCourt features a guided interview
software which leads the customer through simple-to-follow questions, is electronically signed, and is
electronically submitted and delivered to Child Support Enforcement for processing.
•
Mecklenburg County Case Worker, Yolanda Bailey, was recognized in the monthly “Child Support Shout
Out” for outstanding collections in April 2015, published in May 2015, by the North Carolina Child
Support Office. The Child Support Shout Out is a state publication that recognizes the top 20 gross
allocated collections for one day to a single case greater than $7,000 for the month. Ms. Bailey was
number one in the state for her collection of $26,610.60 in one day for a single case.
•
Child Support Enforcement Director, Joan Kennedy, was invited to be a member on the State Child
Support Office’s Incentives Workgroup. House Bill 940 allows the State to retain 15% of each county’s
earned incentive funds effective July 1. To put this in perspective for Mecklenburg County, in FY13
Mecklenburg earned $859,875; under the new legislation, for example, that 15% would have been
$128,981. The Committee was created to recommend to the State how the 15% should be used.
Key Performance Indicators – FYTD 2015
Actual
Target
91.99%
91.21%
Paternity Establishment
68.01%
66.73%
Cases Under Order
Current Support Collected
61.31%
60.89%
Cases w/Payments to Arrears
61.68%
62.04%
94.03%
100.00%
Total Collections*
0%
10%
20%
30%
40%
50%
60%
70%
80%
90% 100%
Context for Key Performance Indicators
• Paternity Establishment is the # of children born out of wedlock with established paternity for the current
•
•
•
•
fiscal year divided by # of children born out of wedlock open during the preceding fiscal year.
Cases under Order is the # of cases in a caseload w/support orders divided by # of cases. This measure
shows how much of the agency’s caseload is enforceable.
Current Support Collections is the $ collected divided by $ owed that are not past-due. This measure
provides the basic outcome for CSE which is regular and dependable support payments to families.
Cases with Payments to Arrears is the # of cases in which at least one payment on arrears occurred divided
by the # of arrearages cases.
Total Collections is the sum of current support plus arrears collected FYTD divided by State mandated
annual target $47,690,615.69.
Mecklenburg County – Community Support Services
June 2015
Monthly Report
Department Overview
•
•
•
In May 2015, Community Support Services (CSS) staff attended the annual Corporation for Supportive Housing’s
(CSH) 2015 Summit in Chicago, IL. This year’s Summit featured topics related to supportive housing including:
“Families and Youth,” “Housing Finance,” “System Innovations” and “HEARTH Act Implementation.” Stacy
Lowry, Department Director, participated on an interactive panel and discussed the County’s MeckFUSE
program. MeckFUSE supports a systems integration approach to solving the problem of homelessness in our
county. Karen Pelletier, Business Manager, provided a presentation on CSS’s joint initiative with the
Department of Social Services. Keeping Families Together uses supportive housing as an intervention for
families with children who are at risk of recurring involvement in the child welfare system. Click here for
pictures of staff presenting on County programs at the 2015 CSH Summit.
CSS staff and its partners conduct reviews of local homicides related to domestic violence as part of the County’s
Domestic Violence Review Fatality Team (DVRFT). In May 2015, Marie White, Division Director, and Helen
Lipman, Management Coordinator, participated on a community panel at the National Domestic Violence
Fatality Review Initiative’s 2015 Conference in St. Petersburg, FL. The session, Re-Tooling Fatality Review
Initiatives, addressed how Mecklenburg County and Harris County, Texas re-focused their DVRFT Team’s
energies to better engage the community on this issue. This included building community networks and
building links with other Review Teams. The community panel members also discussed the implications of
implementing DVRFT recommendations. You can read the 2014 DVRFT Report “Until Death Do Us Part” on the
County’s website.
Leaders from CSS, the City of Charlotte and local homeless providers will participate in an Action Team event
in Washington, D.C. as part of the national Zero: 2016 Campaign to end chronic and veterans’ homelessness.
This event will help shape the steps our community must take to meet the Campaign’s December 2016 goal.
Key Performance Indicators
Homeless Services Division (HSS):
Number of meals provided at the Homeless Resource Center = 2,397
Number of households served with rental subsidy as part of the Shelter Plus Care Program = 239
Veterans Services Division (VSO):
Number of claims filed = 286
Women’s Commission Division (WOC): The graph includes Domestic Violence program service data.
60.00
52.00
57.00
New Clients Served in May
47.00
40.00
35.00
41.00
14.00
20.00
NOVA (Perpetrator Services)
Adult Victims
05/31/14
05/31/15
Context for Key Performance Indicators
Performance is stable for all CSS divisions.
Child Witnesses
Mecklenburg County – Assessor’s Office
June 2015
Monthly Report
Department Overview
Major department initiatives during the month of May 2015:
•
•
The department mailed 12,544 demand bills to citizens whose property values increased in February and March
2015. The bills can be paid without interest through January 5, 2016.
The Real Property Support employees continue to receive exclusions, exemptions, and deferments. The filing
deadline is June 1. Employees also mailed sales verification questionnaires to residential properties that changed
ownership since January 2015. The monthly mailings will be used to classify residential sales and determine their
usefulness for appraisal purposes.
Key Performance Indicators
Measures
Annual
Property Tax Commission (PTC) appeals closed
SL-362 appeals received, awaiting BER hearing
SL-362 appeals heard by the BER in 2014 & 2015 (Based on Parcels)
SL-362 individual appeals heard by the BER in 2015
Parcels reviewed with no changes
Monthly % Y-T-D
2,266
3,225
3,510
8,758
14
291
338
1,166
0.6%
9%
10%
13%
244,236
0.00
1
0%
Parcels reviewed with value decreases
81,542
0.00
1
Parcels reviewed with value increases
28,207
0.00
1
2,478,501,927
0.00
2
280,869
41,663,957
12,908
3,007,064
34,833
13,721
95
0.00
Commercial canvassing
1,090
122
Residential canvassing
Revaluation review calls
8,657
15,725
1,021
2,807
Value of real property appraisals
Number of refunds processed
Amount of refunds
Demand bills
Field visits generated by PAS reviews
0%
0%
0%
3
3.6%
22.8%
4
0.34%
0.00%
5
2%
6
2.8%
18%
1,2Reviews
performed PAS are complete.
issued were 3.6% of the 353,985 total parcels reviewed (12,908/353,985=3.6%).
4 Demand bills for taxpayers that have not filed a BER appeal were not processed because of pending legislation. The department
generated 18 demand bills out of the potential 28,207 parcels subject to value increases (95/28,207= 0.34%)
5Appraisers have performed a field review of 2% of the commercial properties (1,090/54,480=2%). Total commercial canvassing for
calendar year 2014 was 18,285.
6Residential canvassing for this month (8,657/310,975= 2.8%). Total residential canvassing for calendar year 2014 was 39,692. This process
involves inspecting every home in the designated neighborhood, measuring the exterior walls, identifying building elements, and verifying the
interior of the home if possible.
3 Refunds
Context for Key Performance Indicators
•
•
•
•
•
There are 2,266 closed PTC appeals and 159 waiting for a resolution. There are a total of 2,425 since the 2011
revaluation.
The department has received 3,510 SL-362 parcel appeals since the 2011 revaluation.
Notices mailed to customers that have appealed their parcel are used to calculate potential refunds and demand
bills. Notices mailed with No Changes are used to evaluate the efficiency of the 2011 appraisals.
There were 12,908 refunds plus interest totaling $3,485,730.08 processed in May 2015.
The average phone call length generated by the revaluation reviews was 4.17 minutes. Total number of phone
calls for calendar year 2014 was 32,577.
Mecklenburg County – Criminal Justice Services
June 2015
Monthly Report
Department Overview
•
The John D. and Catherine T. MacArthur Foundation announced on May 27that Mecklenburg
County is one of 20 jurisdictions selected to receive a $150,000 grant to make further improvements
in the local justice system. The grant is a part of the Safety and Justice Challenge, the Foundation’s
$75 million initiative to reduce over-incarceration by changing the way America thinks about and
uses jails. Mecklenburg County will use the support to analyze the persistent underlying causes of
justice involvement in our community.
•
Re-entry Partners of Mecklenburg (RPM) held its first annual planning retreat on May 18. As the
county’s local re-entry council, RPM members discussed the most pressing issues facing persons
with criminal records and identified five goals for the upcoming year. The goals and strategic plan
will be approved at the next regularly scheduled RPM meeting on June 18 at 2:00pm at Goodwill
(2122 Freedom Drive). All interested parties are invited to attend.
•
The Criminal Justice Data Warehouse went live on May 1. The data warehouse is designed to
retrieve information from the record management systems of the Arrest Processing Center,
Mecklenburg County Jail, and the Mecklenburg County Courts in order to provide comprehensive
and easily accessible data on the criminal justice system.
•
The DWI Treatment Court Team received funding from the Governor’s Highway Safety Program to
attend a 3.5 day team training in Athens, Georgia. The training is sponsored by the National Center
for DWI Courts and the National Highway Traffic Safety Administration. The training will take place
September 1-4and Mecklenburg County’s DWI Treatment Court is the only North Carolina DWI
Treatment Court to receive the funding.
Key Performance Indicators
Monthly Performance Indicators:
Department Unit
Pretrial Services
Fine Collection
Treatment Courts
Reentry Services
Forensic Evaluations
•
•
Measure
Public Safety Rate
Fine Collection Rate
Graduation Rate
Successful Program Completions
Diversionary Screenings/Eligibility Assessments
Annual Target
90%
87%
49%
Baseline
20
Monthly
Performance
95%
67%
52%
0
32
All measures with a set target fell close to or within their target, thus keeping department units on
track for meeting their annual target.
Fine Collections is implementing a new tracking system which accounts for the drop in the collection
rate.
Context for Key Performance Indicators
•
Monthly data is reported on a lag due to data collection/analysis needs. The numbers presented
represent CJS’ final performance numbers for the month of April.
•
The Drug Court Graduation Rate is a cumulative year-to-date rate that reflects the month’s
performance, but also tempers the impact of graduates entering and leaving the program on a
rolling basis since there is not a defined cohort graduating each month.
Mecklenburg County – Economic Development Office
June 2015
Monthly Report
Department Overview
The Department Director participated in a number of partner events including speaking at the Society of Marketing
Professional Services, attending the Global Leaders Vision Group meeting, and participating in several meetings,
including a community forum hosted by Chairman Fuller, retail and redevelopment focus groups hosted by Charlotte
Center City Partnership, and board and management meetings for Lake Norman EDC and Commerce Station.
MWSBE activities included:
o Aquatic Center Renovation - Bid packages opening, on May 4, 15, and 28.
o Crowns of Enterprise Awards Ceremony, on May 7: The purpose of this ceremony was to recognize three
small businesses for demonstrating exemplary leadership and sound business strategies.
o CPCC - How to Do Business with Mecklenburg County, on May 12.
o Irwin Creek Greenway Project – bid opening on May 19.
o County Procurement meetings- May 27, 29: The purpose of these meetings was to discuss ways to get
M/W/SBE’s registered into the MeckProcure database through open house meetings & community outreach
sessions.
Key Performance Indicators
MWSBE
Persons reached via community outreach: 384 via five events
o Aquatic Center Renovation meetings – 66 participants
o Crowns of Enterprise Awards Ceremony- 240 participants
o Central Piedmont Community College (CPCC) - How to Do Business workshop – 67 participants
o Irwin Creek Greenway Project- 8 participants
o Mecklenburg County Procurement meetings – 3 participants
• Customers contacted via phone/email/in person: 67
Economic Development
• Meetings with prospective new/expanding businesses: 3
• Incentive Offer letters issued: 2
• Meetings with potential economic development projects/partners: 3
Unemployment Rate Comparison
6
5.6
5.5
5.3
5.5
5.4
4.9
5
5.6
5.3
5.4
4.9
Meckenburg County
4.5
North Carolina
U.S.
4
February
*Mecklenburg County not seasonally adjusted.
Source: U.S. Bureau of Labor Statistics &
NC Department of Commerce
March
April
Mecklenburg County – Financial Services Department
June 2015
Monthly Report
Department Overview
The overall goal of Financial Services is to provide fiscal stewardship and accountability of public funds. Department
reports on the financial operations of the County are used to draw down Federal and State revenues and provide
information for use by management and the County’s stakeholders.
•
•
On May 22, Financial Services issued the FY15 Year-End Processing Memorandum and Procedures to departments
to guide them in processing transactions for the remainder of FY15. The memorandum, procedures, and
deadlines seek to ensure success for departments and the County, as a whole, in closing the financial records for
the current fiscal year.
External auditors began the Single Audit compliance testing as part of the annual audit.
Key Performance Indicators
•
•
•
Number of Compliance Reviews completed: 8
Number of Financial Statement Reviews completed: 19
Number of checks vs. Electronic Fund Transfers (EFTs), compared to last year:
MAY
MAY
2014
2015
Checks:
4,786
3,310
EFTs:
2,206
1,978
Percent of Financial Reports Issued by due date: 100%
•
FY2015 Contract Compliance and Financial
Statement Reviews
Ineligible Expenses Identified for Reimbursement
$50,000
35
$45,000
30
$40,000
25
$35,000
20
$30,000
15
$25,000
10
5
0
$20,000
$15,000
$45,283
$13,617
$10,000
$5,000
$0
Context for Key Performance Indicators
•
As of May 2015, 49 Compliance Reviews, 105 Financial Statement Reviews, and a determination of fiscal
compliance for 11 Volunteer Fire Departments have been completed for Fiscal Year 2015. Fluctuations in chart
data are due to seasonal nature of workload demands.
•
Payments by EFT are more economical for the County and provide funds to the vendors more quickly; however,
refunds are paid by check. There were 10,401 tax refunds related to SL362 in May. These are not included in the
number of checks for May 2015. FY14 data includes claims payments to MeckLINK providers and election
workers.
•
Ineligible Expenses are expenses billed to the County by service providers that are determined to be ineligible for
payment. The County expects to be reimbursed for all of these expenses. Compliance Reviews identified
$45,282.96 in ineligible expenses ($37,600.25 in County funds and $7,682.71 in Federal funds).
Mecklenburg County – Human Resources Department
June 2015
Monthly Report
Department Overview
Major department initiatives include the following:
o The Human Resources department continued to facilitate and provide support for the planned
Substance Abuse Services Center (SASC) reduction in force and separate reorganization efforts
within the Provided Services Organization. A revised effective date of September 1, 2015 has been
selected for the transition of the SASC on a contractual basis to the Anuvia Prevention and
Recovery Center. Human Resources has been actively engaged with the impacted departments
(Provided Services Organization, Public Health, and Community Support Services) to review
proposed reduction in force and reorganization plans. The Public Health Department and
Community Support Services reorganization efforts are slated for a July 1, 2015 effective date.
Human Resources has also partnered with the Public Information Office to develop a coordinated
communication plan.
o A vendor has been selected to help the County prepare for and manage the new health care plan
enrollment reporting requirements associated with the Affordable Care Act. The new reporting
requirements become effective January 1, 2016 but the data gathering and analysis phase will
occur in 2015.
o Effective July 1, 2015, the HR Department will be implementing the County Manager’s decision to
offer employees free access to designated Park & Recreation facilities with fitness centers. This
new benefit supports the County’s emphasis on improving employee health outcomes.
Key Performance Indicators
•
•
The Employee Services Center sends out customer satisfaction surveys as requests are resolved. For the
month of May, the survey results indicate a 97% satisfaction rate.
For the month of May, County HR staff hired 83 new employees (excluding the Library).
o 56 were hired into regular positions
o 27 were hired into temporary positions
County Turnover
7.5% 8.7%9.4%
10.4%
Total Turnover
4.2% 5.2% 6.2%
7.3%
Voluntary
Retirement
Involuntary
2.0%
2.0%
2.2%
1.9%
1.5%
1.2%
1.0%
1.3%
0.0%
2.0%
FY12
4.0%
FY13
6.0%
FY14
8.0%
10.0%
12.0%
FY15 Year to Date
Context for Key Performance Indicators
•
Turnover data excludes instances when County employees transfer to work for a different department
and the Library staff.
Mecklenburg County – Information Technology
June 2015
Monthly Report
Department Overview
Information Technology provides desktop support and help desk services; maintains and secures the
County’s IT infrastructure; maintains and develops the County’s applications and databases; and helps
customers identify business needs and solutions.
•
Work is continuing on the upgrade, consolidation, and elimination of file servers that are running
Server 2003 software. Mecklenburg County will complete this work by June 30, 2015. Support for
Server 2003 ends on July 16, 2015.
•
Voice over IP installations are completing, and the elimination of monthly legacy ATT phone lines are
being turned off in support of this project. Information Technology Services will meet the goal of
completing the cut over by the of the calendar year.
Key Performance Indicators
•
In May, Information Technology resolved 97% of tickets (i.e., service requests that come into
Information Technology through MeckSupport, a call to 2HELP, or service record entered by staff)
within the agreed upon service level agreement.
Context for Key Performance Indicators
•
3,492 service request tickets were resolved in May.
MAY SLA DATA
SERVICE
Apps/Data
IT Business Analysis
IT Customer Support Center
Network, Server, Telecom
IT Security
May Totals
#
closed
within
SLA
276
148
2,536
402
40
3,402
Total
number
closed
289
153
2,593
417
40
3,492
%
95.5%
96.7%
97.8%
96.4%
100.0%
97.4%
Mecklenburg County – Internal Audit
June 2015
Monthly Report
Department Overview
•
•
Internal Audit is continuing the FY2016 risk assessment process to rank departments by risk and develop the
annual audit plan.
Initiated 20 follow-up audits.
Key Performance Indicators
1. Audit Hours by Risk Level and Department
FY15 Risk
Ranking
Department
High
Health
High
Social
Services
High
May
Hours
% of
Total
2. Report Line Activity
YTD
Hours
% of
Total
255
34%
2,573
38%
6
1%
415
6%
Tax Collector
109
15%
471
7%
High
Tax Assessor
0
0%
9
0%
High
Financial
Services
19
2%
23
0%
Medium
Sheriff
0
0%
2
0%
105
14%
219
3%
129
17%
1,251
18%
0
0%
1,210
18%
26
3%
172
2%
7
1%
7
0%
1
0%
112
2%
657
87%
6,464
94%
88
12%
263
4%
5
1%
146
2%
750
100%
6,873
100%
Medium
Low
Low
Low
Low
N/A
Park and
Recreation
Information
Technology
Elections
Human
Resources
Medical
Examiner
IT Support
Assurance Sub-total
N/A
Investigations
N/A
CA/CM
Total
Reports
Received
Open
Close-Unsub
Close-Sub
Report Line
Category Month
Fraud
2
Non1
Fraud
Fraud
2
Non0
Fraud
Fraud
0
Non0
Fraud
Fraud
0
Non1
Fraud
YTD
7
11
6
4
1
4
0
3
Closed: Investigated and a) substantiated and
handled; or b) unsubstantiated
3. New Investigations: 0
4. Productivity
Productivity*
Target
May
2015
YTD
Direct
68%
61%
54%
Indirect
32%
39%
46%
May
Var
YTD
Var
-7% -14%
7%
*Net of benefit time
Context for Key Performance Indicators
Direct productivity impacted by special projects, which is booked to indirect time, and new staff in training.
14%
Mecklenburg County – Land Use and Environmental Services Agency
June 2015
Monthly Report
Department Overview
The Mecklenburg Livable Community Plan (MLCP) “Kick Off” was held at the end of April with over 130 in
attendance. During May, the project team developed an action plan for moving forward, scheduling eleven "Think
Tank" collaborative sessions designed to work on addressing the Strategies in the MLCP.
Key Performance Indicators
Air Quality
• In May, there were 32 National Emission Standards for Hazardous Air Pollutants (NESHAP) notifications
•
received and reviewed. (2014 Monthly Average: 37)
In May, there were 543 active operating permits for sources of air pollution in Mecklenburg County. (2014
Monthly Average: 533)
Code Enforcement
• April’s response times and wait times were impacted by vacancies, an increase in the number of inspections,
•
and the loss of one working day due to the County holiday observed on April 3.
Inspection Response Times (April):
April Inspection Response Times
(from scheduled time of inspection)
% Performed Within 3 Days of Request
March
April
FYTD
99.2%
99.35
98.86%
22,156
22,948
213,448
# of inspections
Average Response in Days
March
April
FYTD
1.37
1.34
1.41
22,156
22,948
213,448
Plan Review (April):
•
Two hundred forty (240) commercial projects (medium- and large-sized) were reviewed for the first time.
Of these projects, 91.75% were reviewed at or before the scheduled review time. For the Building,
Electrical, Mechanical, and Plumbing (BEMP) trades that are under Code Enforcement’s direct control,
96.75% were reviewed at or before the scheduled review time.
Note: The plan review process includes: LUESA Code Enforcement, Land Development, Air Quality, and Environmental Health; County GIS Addressing;
Charlotte-Mecklenburg Utilities Department; City of Charlotte Land Development and Engineering, Urban Forestry, and Zoning Departments; City of
Charlotte Planning Commission and Zoning Historic Commission; Town Planning Departments; Town, County, and State Fire Marshal’s Offices; State
Departments of Insurance, Public Instruction, Facility Services, Child Day Cares, and Environment and Natural Resources.
Wait Times (in days) to Schedule Commercial Plan Review
Building Trade
March
April
FYTD
10
19
9.17
Medium and Large Projects
Electrical Trade
March
April
FYTD
2.5
5.5
6.04
Mechanical/Plumbing Trade
March
April
FYTD
13
12
8.8
Small Projects
Building Trade
Electrical Trade
Mechanical/Plumbing Trade
March
April
FYTD
March
April
FYTD
March
April
FYTD
5
3
3.8
2
4
3.38
4
4
4.3
Express Review (premium service)
Mecklenburg County – Land Use and Environmental Services Agency
June 2015
•
Small Projects - All Trades
Large Projects - All Trades
March
April
FYTD
March
April
FYTD
5
10
8.6
15
10
12.18
Contractor ready permit applications (projects under 10,000 square feet) turnaround times (from time
permit application received):
Building, Electrical, Mechanical and Plumbing trades at five work days
All other trades at one work day
Geospatial Information Systems (GIS)
•
In May the County’s real estate lookup system, Polaris, had an application uptime of 99.8%.
Solid Waste
Measure
May
FYTD
49,224
445,941
Measure
Apr
FYTD
Recycling tons processed at Metrolina facility
(includes private haulers)
6,250
62,590
Customers received at the four full-service recycling centers
Change over prior
FYTD
flat
Change over prior
FYTD
-1.2%
Water & Land Resources
• In May, 52 land development plans were reviewed.
•
One hundred percent (100%) of submitted plans were reviewed within 21 calendar days (the balanced scorecard
target is 85% reviews completed within 21 calendar days).
Mecklenburg County – Mecklenburg EMS Agency (Medic)
June 2015
Monthly Report
Department Overview
FY 2016 Budget
County funding to Medic remains stable in the Manager’s Recommended Budget at $12,430,000. Medic’s revenue has been
negatively impacted by reductions in Debt Setoff revenue, Medicaid Cost Report reimbursement, and payments for services.
Medic leadership is working to adjust plans for FY2016 to reduce overhead and accommodate these revenue reductions; the
aim is to mitigate any potential impact on front line care givers and the Agency’s ability to continue delivering excellent
patient care. Medic’s FY2016 budget, adopted by the Medic Board of Commissioners, no longer includes a subsidy for
Charlotte Fire Department first responder services.
Blue Cross/Blue Shield
Medic leadership has traded contract revisions with Blue Cross/Blue Shield (BC/BS) representatives and currently awaits a
response to the latest version of the contract. Per terms agreed upon during last month’s negotiations, Medic has held claim
submissions to BC/BS while the final contract terms are worked out. The expectation was to have a signed agreement before
the end of May. Agency leaders continue to inquire as to next steps in this process and will advise once they are clear. Once
executed, this contract should have a very positive impact on Medic’s revenue cycle.
New Medic Headquarters
Medic leadership continues to work with project managers from Mecklenburg County, ADW Architects and Edifice
Construction to reach a design that both meets the Agency’s long term needs and comfortably fits within budget. Medic is
also working with County planners to secure a solution to temporarily house the Agency’s Revenue Cycle department and
special operations assets until construction of the new facility is completed. The building lease relative to these functions
runs out in August and the landlord would not extend the lease on a short term basis.
FY2015 Year End
Medic’s year end forecast is beginning to get clearer, and the outlook is positive despite the unexpected drop in revenue tied
to significantly reduced returns through the State’s debt setoff program. Increased demand for service, strong performance
by the Agency’s Revenue Cycle department and careful spending have combined to put the Agency in position to close out
the fiscal year with a positive variance versus budget. The last major component to contribute to this forecast is the state’s
Medicaid Cost Report, which is expected to be released sometime in June.
Context for Key Performance Indicators
The following data is presented in control charts. Each dot represents a monthly average, count or proportion. The middle
green line is the average performance for the displayed periods, while the top and bottom red lines are the upper and lower
control limits.
•
•
•
•
Response time compliance performance goal is 90%.
Cardiac arrest survival is measured for patients that meet a nationally standardized case definition.
Patient satisfaction is determined using a random telephone survey of up to 200 transported patients per month and
presents the proportion which rated their overall quality of care as excellent.
County cost per transport is based off of the total number of transports in a month divided by the monthly subsidy
provided to Medic.
Mecklenburg County – Mecklenburg EMS Agency (Medic)
June 2015
Key Performance Indicators
Mecklenburg County – Medical Examiner’s Office (MED)
June 2015
Monthly Report
Department Overview
MED Provides Medical Examiner Assistance to Union and Anson Counties:
The Office of the Chief Medical Examiner (OCME) appoints medical examiners to serve in each of the 100
counties in the state of North Carolina. The medical examiners investigate deaths that fall under their
jurisdiction. For those deaths needing forensic pathology services, referrals are made to the county’s
assigned regional pathology facility. The Mecklenburg County Medical Examiner’s Office provides
forensic pathology services to the five neighboring counties of Cabarrus, Gaston, Cleveland, Union and
Anson. Due to a shortage of medical examiners in Union and Anson counties, in addition to providing
pathology services, the Mecklenburg office has been filling in as medical examiner as needed in those
counties. This additional workload began in April and is anticipated to continue at least through June or
until more medical examiners are appointed by OCME for the two counties.
Key Performance Indicators
May Totals
150
160
140
120
Mecklenburg Autopsies
100
Regional Autopsies
80
60
40
29
26
Death Investigations
44
External Exams
20
0
Context for Key Performance Indicators
Six Month Overview
200
150
100
50
0
Dec 14
Jan 15
Mecklenburg Autopsies
Feb 15
Regional Autopsies
Mar 15
Death Investigations
Six Month Overview
200
Apr 15
May 15
External Exams
Mecklenburg County – Office of the Tax Collector
June 2015
Monthly Report
Department Overview
As Fiscal Year 2015 draws to a close, the Office of the Tax Collector (OTC) is diligently working to collect as much of
the outstanding tax debt as possible. As the statistical information in this report reflects, we have achieved very high
collection rates to date. At this point in the fiscal year, we typically find that the remaining delinquencies result from
taxpayers with financial hardship, taxes under appeal, bills in bankruptcy, bills in dispute, and other like
circumstances. This year is no different. We are utilizing all of the collection remedies available to the Tax Collector
including garnishment, levy, and foreclosure. Utilization of the collection remedies along with other collection tactics
are producing results for the County and the municipalities.
We have notified taxpayers that the Privilege License Tax was repealed by the North Carolina General Assembly, and
as a result, they are not required to renew the license for the next fiscal year. Taxpayers typically renew in late May
and throughout June. This is generating high call volume in our Business Tax Collections Office. Taxpayers who
submit a renewal for FY2016 will receive a refund. Prior year delinquency was not affected by the repeal, therefore,
any delinquent tax remains due and payable.
Key Performance Indicators
The collections indicators through May 2015 for Mecklenburg County taxes are the following:
•
Current Year Real Estate/Personal Property Tax Collection Rate:
99.32%
•
Current Year Registered Motor Vehicle Tax Collection Rate:
89.96%
•
Current Year Privilege License Tax Collection Rate:
94.84%
•
Prior Year Real Estate/Personal Property Tax Collection Rate:
20.92%*
•
Prior Year Registered Motor Vehicle Tax Collection Rate:
16.62%*
*The prior year collection rates reflect the percentage of the total due for all prior years that has been
collected in FY 2015.
Context for Key Performance Indicators
•
The OTC has collected $901,446,234.93 in real estate, personal property, and registered motor
vehicle taxes for the current year county net levy with $7,770,547.68 remaining to collect.
•
For the prior year county net levy, $11,252,195.67 has been collected in FY 2015.
•
The grand total of collections in FY 2015 for all years and all jurisdictions is $1,391,452,211.42
through May 31, 2015.
•
The OTC has collected 99.88% of all Mecklenburg County taxes levied since September 1, 2005. This
amounts to $8,504,164,981.57 collected and $44,312,790.57 uncollected.
Mecklenburg County – Park and Recreation
June 2015
Monthly Report
•
•
•
•
Department Overview
The department hosted several events in May, including: RomareFest which attracted over 5,000 people;
the 2015 Arena Grand Prix swim meet at the Aquatic Center which featured Olympians Michael Phelps,
Ryan Lochte and Alison Schmitt; and the Go Play! Festival at Latta Plantation Nature Preserve. Based on
the most recent resident survey, special events and festivals are the second most desired program type
(of 22 types of programs offered by the department).
Cordelia and Double Oaks outdoor pools opened Memorial Day weekend and served 2,200 patrons over
that weekend. Parks and Recreation looks forward to a great summer swimming season!
Warmer weather also brings increased activity on the County’s golf courses. The average golfer walks 2.5
miles when playing 18 holes with a golf cart. Based on 14,823 (18 hole) rounds of golf played in May, over
37,050 miles were walked on County golf courses.
Parks and Recreation directly served over 1 million park, preserve and center visitors and program
participants in May – and that only represents the ones the Department can count. New data on usage of
greenways is now becoming available. Since January, Parks and Recreation has been able to count
greenway users at four locations. From May 4 – 31, Four Mile Creek Greenway had 37,198 users, Little
Sugar Creek near 3rd Street had 28,963 users, Little Sugar Creek Greenway at Freedom Park had 27,787
users, and Mallard Creek Greenway at Toby/Kirk Farm Fields had 12,369 users.
Key Performance Indicators
In May, the Department offered 1,020 programs for 20,506 participants, and hosted 19 special events or
athletic tournaments for approximately 129,700 participants and spectators. The Department received 3,265
customer satisfaction surveys with a 99% satisfaction rate. April volunteerism has a value of $137,038.
Centers Visitation
Hours
15,000
10,000
5,000
10,276
7,146
6,189
4,457 5,449 5,327 5,059
Visitors
Volunteer Hours
-
78,906
120,000
87,720
100,000
46,496
67,087
80,000
40,952
60,000
39,367
39,363
40,000
20,000
0
85,325
88,761
83,307
63,493
83,226
71,847
68,446
58,558
Park Visitation
112,588
Visitors
Visitors
Nature Preserve Visitation
100,000
80,000
60,000
40,000
20,000
-
946,000
823,032
1,000,000
812,468
701,771
553,378
800,000 640,087
471,039
600,000
356,620
400,000
200,000
-
Mecklenburg County – Park and Recreation
June 2015
Context for Key Performance Indicators
•
•
•
•
•
Centers Visitation includes recreation centers, nature centers, and senior centers.
Volunteer Hours spike in October due to Newtown Memorial playground build at Park Road Park.
Nature Preserve Visitation is for six preserves.
Park Visitation does not include visitation from some of the most popular and heavily trafficked facilities
such as any Greenway or walk-in venues such as Romare Bearden Park.
Volunteerism value is calculated by multiplying the number of volunteer hours by the national value of
volunteer time, which is established by the Independent Sector; the latest established value is $22.55.
Mecklenburg County – Provided Services Organization
June 2015
Monthly Report
Department Overview
Children’s Developmental Services Agency (CDSA) – CDSA staff help children from birth to age three who are at risk due
to developmental problems.
• Referrals – 197 children, enrollment – 1,102 children
• CDSA was chosen to present at the National Association of Counties (NACo) conference in July. The topic will be
“Improving the County Response to Family Violence.”
Trauma & Justice Partnerships (TJP) – TJP staff coordinate with criminal justice partners to intervene and reduce the
effects of violent and traumatic events, ultimately reducing cost by diversion to treatment rather than jail.
• Child Development-Community Policing (CD-CP) received referrals for 325 families in April for acute trauma
intervention. Ninety-one percent of those referred in February received a trauma-specific intervention.
• Of those 325 referrals, CD-CP clinicians responded to a record-setting high of 27 immediate response requests
from Charlotte-Mecklenburg Police Department for child trauma victims
• In April, CD-CP Clinicians responded immediately to children present at crime scenes ranging from a domestic
homicide/suicide in which the children’s mother was burned to death by their father, the stabbing of a mother of
three in front of her children, domestic violence with serious injuries, robbery with shots fired, home invasion with
five children present, overdose of a father with children present, Amber Alert missing child recovery, multiple
severe child abuse and neglect cases, and search warrants, among others
Substance Abuse Services (SAS) – SAS staff treat adults with substance abuse and co-occurring mental health disorders.
• Substance Abuse Services Center admitted 227 to Detoxification and 32 to Residential Treatment
• Jail Central Program screened 95 consumers and admitted 48 in Primary Care Treatment
• Men’s and Women’s Homeless Shelter Programs admitted 16 for Substance Abuse Treatment
• Carolina Alcohol & Drug Resources (CADRE) program for consumers with HIV/AIDS and in need of substance abuse
treatment has a total of 90 enrolled
• Bill Briggs and DeAn White were invited to conduct a session for 2016 Winter School; Michael Watkins, Mark
Cooke, Cheryl Milton, and Makebia Rorie received their Certified Substance Abuse Counselor Certification; and
Ann Bezner completed her certification in Recovery To Practice through the Association for Addiction Professionals
Key Performance Indicators
# Consumers Treated in Substance
Abuse Services
550
500
450
400
350
300
1,200
CDSA Monthly Enrollment
1,150
1,100
Jly Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY14
FY15
1,050
Jly Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
FY14
FY15
Context for Key Performance Indicators
•
•
•
•
Children’s Developmental Services Agency consumers enrolled month-to-month is shown in graph (above left)
Substance Abuse Services consumers admitted for treatment by month is shown in graph (above right)
Unless otherwise noted, department data lags by one month due to event close-out requirements and availability
of data from the State of North Carolina
Website: http://charmeck.org/mecklenburg/county/PSO/Pages/default.aspx
Mecklenburg County – Health Department
June 2015
Monthly Report
Department Overview
Policy & Prevention Work:
• "Transforming Your Community of Faith” training was provided through Novant’s Health Ministry program.
Over the course of one year, each community of faith will have the goal of establishing at least one policy
change and one environmental change in their community.
• The Health Department was a partner in the May 6 National Bike to School Day event. The purpose of the
event was to encourage biking and walking to school. Fourteen schools and five municipalities participated.
• Implementation continues for the smoke-free government grounds and tobacco-free parks regulations.
Efforts are ongoing to ensure adequate signage is placed at all appropriate County and municipal
properties; a web-based feedback mechanism on compliance and signage needs was developed; and 110
Health Department vehicles received the Breathe Freely window or door decals promoting the initiative.
Village HeartBEAT Celebration:
• On May 29, over 500 people gathered for the Hearts of Champion Gala to celebrate the completion of
Village HeartBEAT’s third year. For more information on the celebration see the Qcitymetro article.
Health Department Reaccreditation:
• In May, the Health Department was reaccredited by the North Carolina Accreditation Board. In addition to
meeting the standards for public health performance, the department demonstrated strengths in fostering
a culture of quality, professionalism, and service.
HIV Outreach:
• The HIV Outreach and Testing Program is partnering with Greater than AIDS and Walgreens in an annual
observance of National HIV Testing Day. This 3-day event will take place June 25 through 27 and focuses on
promoting testing and reducing the stigma of HIV.
Environmental Health Update:
• Festival season is in full swing in Mecklenburg County. Environmental Health staff issued 31 permits to
temporary vendors working in conjunction with seasonal events in April.
Marketing Initiatives for Vaccine Changes:
• Marketing initiatives have been implemented in preparation for vaccine changes starting July 1, 2015. The
initiative has included multi-cultural promotions (radio, newspaper and festival participation), as well as
distributing promotional brochures and materials to provider offices and day cares.
School Health:
• A school health steering committee including Charlotte-Mecklenburg Schools (CMS) Student Support
Services leadership and Health Department leadership has been established to provide oversight and
guidance for the initiatives of the CMS School Health Advisory Council. The Council envisions using the
Whole School, Whole Community, Whole Child approach to strengthen a unified and collaborative method
designed to improve learning and health.
Mecklenburg County – Health Department
June 2015
Key Performance Indicators
Program
April 2014
Adult Health Clinic Visits
April 2015
FY15 YTD
1,949
1,730
17,353
Immunization Clinic Visits
892
1,063
11,519
School Health Room Visits
21,717
27,327
225,443
Health Promotion Participants
2,663
4,196
23,062
Environmental Health - Mandated Regulatory Inspections
1,034
1,264
10,796
Environmental Health - Permits Issued
111
114
1,222
Environmental Health - Service Requests
188
275
2,614
Context for Key Performance Indicators
To allow accuracy in data reporting, data will lag one month.
1) Adult Health Clinic visits include sexually transmitted disease (STD) testing and treatment, family planning
services and nurse visits.
2) Immunization Clinic visits include child, adult and travel immunizations.
3) WIC (Women, Infants and Children) visits include nutrition counseling, voucher pickup and assessments. As
of February 2015, accurate reporting of WIC office visits is currently unavailable due to migration to
Crossroads, the new state reporting system.
4) School Health Room visits include encounters related to a specific student’s health concern or condition
such as encounters where direct services are provided for a student, parent contacts, physician consultations
and interdisciplinary meetings to make decisions regarding a specific student’s care at school. Due to new
reporting system, October numbers are provisional.
5) Health Promotion Participants includes the Village HeartBEAT program and group education sessions on
topics of nutrition, physical activity, pedestrian and bicycle safety, child abuse prevention, male
responsibility/teenage pregnancy risk reduction, breast health and chronic disease prevention. Program
demand is on a seasonal basis.
6) Environmental Health values include inspections, permits and service requests of restaurants, pools, wells,
septic systems, child and elderly care facilities, rodent and mosquito control activities, and temporary food
service event requests. Fiscal Year to Date total may not correspond to sum of monthly totals for the Fiscal
Year due to inspection software reporting capability and adjustment of activity type following supervisor
review.
Mecklenburg County – Public Information
June 2015
Monthly Report
Department Overview
Major department initiatives in May 2015:
• County Communication Plan Update: The County Manager has approved the first version of Mecklenburg
County's new communication plan. This marks the first time in many years that the County will have a
strategic plan to manage how it provides information to the community and County employees. Public
Information and the Manager's Office worked together to create this prioritized, results-driven plan that
will be updated and revised annually. It will be presented to the Executive Team and then the Manager's
Cabinet later in June, and provided to the Board at the July regular meeting.
• Community Meetings: Chairman Trevor M. Fuller hosted a community meeting on May 18 at Pinewood
Elementary School in Charlotte. Commissioner George Dunlap (District 3) held a community meeting on
May 26 at the Charlotte-Mecklenburg Government Center. Public Information assisted in organizing and
communicating both events.
• Public Information Hosts NACIO Judging: As part of the National Association of Counties (NACo)
conference this summer, the National Association of County Information Officers (NACIO) will be hosting its
annual Awards of Excellence Banquet and several seminars. Public Information volunteered to coordinate
and host the awards judging in May. The event was organized by Public Information’s Rebecca Carter, who
was recently voted 2nd Vice President of NACIO to serve a two-year term.
• Budget Communications: Public Information organized a 30-minute employee question-and-answer budget
forum with the County Manager prior to her formal presentation to the BOCC on May 28. More than 150
employees attended and many more watched the event on MeckWeb, the County’s intranet. Employees
watching online were also able to email their budget questions to ask the Manager during the show.
30 Days on Mecklenburg County Social Media: May 2015
757 people interacted with our content
1.2K times. This includes Twitter
mentions, retweets and Facebook likes,
shares, and comments. Our content was
shown to our audience 4.6 million times.
952 new Twitter followers = 23.8k total
92 new Facebook fans = 2.69k total
359,451 = Unique visits to
MecklenburgCountyNC.gov
Context for Key Monthly Performance Indicators
• Social media “@mentions” (i.e., posts by others that tag @meckcounty) and “retweets” are measures of
how well content connects with the audience and is shared more broadly.
• Twitter and Facebook followers are measures of how many people are actively engaged in Public
Information’s social media presence.
• Public Information tracks social media trends relevant to Mecklenburg County.
• Unique visits to MecklenburgCountyNC.gov measure of how many people visit our main website.
Mecklenburg County – Charlotte Mecklenburg Library
June 2015
Key Performance Indicators for May 2015
165,000
$900,000
$800,000
105,000
3,500,000
$700,000
90,000
3,000,000
$600,000
60,000
436,084
267,014
261,056
253,005
2,000,000
45,000
2%
63%
$500,000
$400,000
$300,000
30,000
$200,000
15,000
$100,000
0
3%
37,928
37,471
75,000
2,500,000
0
$1,000,000
120,000
4,000,000
500,000
$1,100,000
135,000
4,500,000
1,000,000
$1,200,000
150,000
5,000,000
1,500,000
$1,300,000
$985,951
5,500,000
180,000
161,264
6,000,000
156,858
6,500,000
5,534,427
Current Fiscal Year
5,411,275
Prior Fiscal Year
$1,206,612
In May, the Charlotte Mecklenburg Library prepared for the busy summer season while leveraging partnerships to
tackle community issues such as digital inclusion.
• The Library was selected as a participant in Google Fiber’s first-ever Digital Inclusion Fellowship, announced May 20.
Only one other organization in Charlotte was chosen to participate, the Urban League of Central Carolinas. The Fellow
will develop a training curriculum that addresses the technology skills needed to move the community toward greater
adoption of home access to high-speed Internet.
• Summer Reading pre-registration began May 27 at www.cmlibrary.org/summerread. The Library will host over 2,600
summer learning programs throughout the County. Teachers and literacy experts agree that reading throughout the
summer helps students retain skills learned during the school year. Last year, 29,105 participants recorded more than
26 million minutes of reading.
• Library staff visited 50 Charlotte Mecklenburg Schools, reaching 6,250 kindergarten to second graders with storytelling
and literacy activities, as part of the Storyvine festival on May 7. Students were given the opportunity to practice their
listening skills and be exposed to oral literacy; and teachers felt a strengthened relationship with the Library.
• Harding University High School decided to take their participation in Library Summer Reading to the next level by
offering incentives and credit for students who participate. Two students from the Harding Media Center created a
video “infomercial” about Summer Reading to distribute to the entire school.
• The Library added two new digital offerings: OverDrive Listen, an e-audiobook format that requires no downloads or
software, just a compatible web browser; and new e-books through the Library’s online resource Learning Express.
• Library storytimes were recognized by the 2015 Charlotte Magazine Best of the Best (BOB) Awards as a “Thing You
Used to Do That Your Kid Should Do.” Awards sponsor Red Ventures featured Library storytimes in a video they
produced about the awards.
3%
1%
Program
Program
Attendance 0- Attendance
Pre-teens and
8 Years
Teens
Note: Percentages represent percent change from prior fiscal year to current fiscal year.
# of Active
Total
Total Digital
Cardholders Circulation Circulation
$0
22%
Total Gifts
and Grants
Raised
Context for Key Performance Indicators
•
With one exception, KPIs are expected to meet or exceed targets by end of FY2016. Year-over-year programming attendance
for 0-8 years is impacted by one-time programming in the prior year.
Mecklenburg County – Register of Deeds
June 2015
Monthly Report
Department Overview
•
Register of Deeds’ mail reception application is ready to deploy in production.
•
The Office reviewed proposals for the scan project, with next step being contract approval.
•
Register of Deeds completed budget preparation for FY2016. Projections for revenue show a moderate 3%
growth rate over the expected FY2015 revenue. Expenses remain relatively stable.
Key Performance Indicators
Indicator
April
Total Real Estate Documents Filed
Deeds Filed
Deeds Trust / Mortgages Filed
Maps / Map Revisions Filed
Condominium Docs Filed
Foreclosure Notices Filed
Sub. Trustee Docs Filed (FCL related)
Index, % docs indexed in 24 hours
Total Receipt Count/Transactions
May
Change
14,998
14,571
-2.85%
2,595
2,729
5.16%
3,814
3,748
-1.73%
54
66
22.22%
3
2
-33.33%
182
143
-21.43%
253
221
-12.65%
100%
99.98%
-0.02%
12,341
15,021
21.72%
Context for Key Performance Indicators
•
County Revenue for May was about $1,350,000 which is just under a projection of $1,425,000. Overall,
revenue is exceeding projections for the first 11 months of FY2015.
•
Overall document recordings decreased by 2.85%, with a small decrease in Mortgages and substantial
decreases in foreclosure related documents. Deed recordings were up 5.16%, as home sales were strong.
Map recording is the highest reported in several years, an indicator of new development in progress.
•
Total receipt count was up 21.72%, as other service areas, including marriage, other vital records and
customer requests saw increases. Marriages tend to increase in the spring and early summer.
Mecklenburg County – Sheriff’s Office
June 2015
Monthly Report
Agency Overview
•
•
•
Since 1962, the 15th of May has been nationally recognized as Peace Officers Memorial Day now
occurring during National Police Week. Police Week is an observance in the United States that pays
tribute to the local, state, and Federal peace officers who have died in the line of duty. In Charlotte, the
annual Peace Officer Memorial Service took place on Friday May 8, with a brief ceremony outside of
Charlotte Mecklenburg Police Department Headquarters, followed by staff marching to First Baptist
Church for the memorial service. Officers from the Mecklenburg County Sheriff’s Office also participated
in the “Bike to D.C.” event which left Charlotte Mecklenburg Police Department Headquarters on
Saturday, May 9. The Mecklenburg County Sherriff’s Office had four officers taking personal time for
this, each riding 500 miles in four days to honor those law enforcement officers who lost their lives in
the line of duty.
May was the last month The Mecklenburg County Sheriff’s Office Gun Permits and Registration Division
was located at 715 E. 4th St. Effective June 3, the Gun Permit/Court Ordered Registration Division has
been relocated to the Judge Clifton E. Johnson Building, located at 700 E. 4th Street. The Gun Permit
Office will be in Suite 120 and Court Ordered Registration will be located in Suite 130. The Mecklenburg
County Sheriff’s Office is very excited about this location change as it will provide more opportunities
for improved customer service.
Over the past months, there have been a series of meetings with The Mecklenburg County Sheriff’s
Office and the Charlotte Mecklenburg Police Department concerning the upcoming trial of former police
officer Randall Kerrick. Both agencies have developed operations plans to address the security concerns
associated with this high profile trial. We anticipate some demonstrations and are prepared for any
potential civil unrest as a result of the verdict.
Key Performance Indicators (April)
MCSO Court Security
• Number of contraband items recovered: 1,080
Detention
• Average daily population: 1,432
• Number of inmates booked: 3,081
Field Operations/Civil Process
• Number of civil papers served: 5,140
Registration
• Number of hand gun purchase permit applications processed: 1,893
Inmate Programs
• Number of inmate program class participations: 468
Context for Key Performance Indicators
•
April data was reported for the Key Performance Indicators. In order to provide accurate data within the
deadline for the report, one month lag time will be used.
Mecklenburg County – Social Services
June 2015
Monthly Report
Department Overview
Food and Nutrition Services
Food and Nutrition Services (FNS) is a federal food assistance program that helps low-income families buy the
food they need for a nutritionally adequate diet. Monthly benefits are issued to eligible households via an
Electronic Benefit Transfer (EBT) account. Recipients then use a card (similar to a debit card) to purchase food
at USDA-authorized grocery stores. Eligibility is based on poverty guidelines established by the USDA. This
year, the guideline is $24,250 for a family of four and $11,770 for an individual. In April, there were 76,343
active FNS cases in Mecklenburg County. The average monthly allotment per case was $260.
Customer Connection
Customer Connection, the Department of Social Services’ main call center, provides the public a convenient
way to obtain information and referrals to DSS or community programs, determine the status of their cases,
and to provide notification of changes in their situation. Each month, the center fields approximately 30,000
calls. Customer Connection recently implemented limited Interactive Voice Response (IVR) functions which
allows customers to access specific case information without needing to speak with a call center
representative.
Key Performance Indicators
April
2015
Twelve-Month
Average
April
2014
256,679
237,400
208,280
176,853
156,621
126,853
76,343
77,426
77,693
3,483
3,353
3,734
32,683
34,297
34,858
28,926
30,173
30,564
Just 1 Call
2,392
2,854
3,058
Child Protective Services Hotline
1,365
1,269
1,236
Indicator
Number of Public Assistance Cases
Medicaid Cases
Food and Nutrition Services Cases
Work First Cases
Number of Calls Answered by DSS Call Centers
Benefit (ESD) Call Center
Number of Protective Service Calls Accepted for Service
991
944
912
Child
917
865
839
Adult
74
79
73
Mecklenburg County – Social Services
June 2015
Key Performance Indicators (cont’d)
Indicator
April
2015
Twelve-Month
Average
April
2014
Number of Individuals under County Responsibility
1,011
1,032
1,026
Children in Custody
700
719
718
Adult (Guardianship)
311
313
308
6,799
6,411
6,417
Number of Intervention Services for At-Risk Customers
Transportation
3,519
3,536
3,360
Adult In-Home Aide Customers Served
370
354
361
Adult Day Care Customers Served
209
163
169
Homebound Customers Who Receive Meals
838
712
769
1,565
1,344
1,423
298
301
335
263
244
184
263
244
184
5,854
5,322
4,207
5,190
4,425
3,377
Congregate Customers Who Receive Meals
Family In-Home Services
Number of Completed Fraud Investigations
Completed Investigations
Number of Individuals on Waiting List
Child Care Wait List (CCRI)
Homebound Nutrition
19
58
40
In-Home Aide Waiting List
502
646
573
Adult Day Care Waiting List
143
192
217
2,491
3,962
2,532
Number Emergency Assistance Referrals
Crisis Assistance Ministry
980
462
496
Crisis Intervention Program
53
926
217
Low Income Energy Assistance Program (LIEAP)
NA
970
NA
1,458
1,604
1,819
Food
Context for Key Performance Indicators
•
12-month averages are rounded.
•
The Low Income Energy Assistance Program operates December – March.