Mecklenburg County – Asset and Facility Management
August 2015
Monthly Report
Department Overview
Asset and Facility Management (AFM) is comprised of Design and Construction Project Management, Facility
Maintenance and Operations, County Security Services, Real Estate Management, Fleet Services, and Courier
Services.
•
“Bringing Mecklenburg County to You” (master plan projects): Construction Documents were completed on
July 31 for the Land Use and Environmental Services Agency (LUESA) Relocation, and the project will be in the
bidding phase during August. Preparation of Schematic Design documents continued for the Valerie C. Woodard
Center Renovation. Project stakeholders are continuing to refine the Schematic Design for the MEDIC Relocation,
and the Construction Manager is refining cost estimates. The Government District project is in the Pre-Design
phase, and the design team is continuing to meet with department customers to verify programming
requirements.
•
Design and Construction Project Management – Year in Review: One hundred and twenty-nine projects were
managed by Design & Construction Project Management staff during the 2015 fiscal year. Highlights this year
include approximately 30 miles of greenways being in design, construction or completed; Aquatic Center
construction has begun (current work includes demolition in the pool and bathroom areas); the upfit of
courtrooms 5110 and 8300 in the new courthouse were successfully bid; and smoke free signage was installed in
advance of the County’s Smoke Free Ordinance.
•
Facility Maintenance and Operations: Bids were received and contracts awarded for re-roofing Methodist Home
Recreation Center, Southview Recreation Center and Elon Recreation Center.
•
Fleet Services: A Request for Information (RFI) was published to test the level of interest in the market for
providing Fleet Maintenance services to the County. Those services are currently provided by the City of
Charlotte under an Interlocal Agreement, which is in a year-to-year status. Based on the level of interest
demonstrated by responses to the RFI, a Request for Proposals will be prepared and issued.
Key Performance Indicators
Ninety-two percent of Construction and Capital Reserve projects have been completed on schedule over the past 12
months.
Context for Key Performance Indicators
Fifty-five Construction and Capital Reserve projects were completed over the past 12 months. Projects completed in
July include:
•
•
•
•
Repaved the parking lots at Spratt A-Crisis Assistance Ministry and Spratt B-Second Harvest Food Bank
Replaced the generator fuel tank at WTVI Caldwell Road location
Emergency roof repairs at 715 E. 4th St. - Former Intake Center
Sugar Creek Library Computer Lab - the addition of 23 new computer stations and a new glass partition to
increase visibility into the training room.
Mecklenburg County – Board of Elections
August 2015
Monthly Report
Department Overview
Early Voting Locations for September 15 Primary Election
Central Piedmont Community College-Facilities Services
Beatties Ford Road Regional Library
Independence Regional Library
Main Library
Morrison Regional Library
South County Regional Library
Steele Creek Library
University City Regional Library
West Boulevard Library
Key Performance Indicators
Additional Information
Early Voting Hours of Operation
•
•
•
•
CPCC 9/03 - 9/04 8am-5pm CPCC 9/08 - 9/11 8am-7pm
All Other Sites 9/08 – 9/11 10am – 7pm
All Sites Closed on Labor Day – Monday, September 7
All Sites Final Day – Saturday, September 12 10am – 1pm
1325 East 7th St.
2412 Beatties Ford Rd.
6000 Conference Dr.
310 N. Tryon St.
7015 Morrison Blvd.
5801 Rea Rd.
13620 Steel Creek Rd.
301 E. W.T. Harris Blvd.
2157 West Blvd.
Mecklenburg County – Child Support Enforcement
August 2015
Monthly Report
Department Overview
•
FY15 marked Child Support Enforcement’s (CSE) fifth year as a County Department. CSE celebrated
the five year anniversary on July 10. This celebration honored CSE’s leadership and the stellar staff
who worked tirelessly to have ensured the monumental success of the Agency over the past five
years.
•
CSE partnered with the Charlotte-Mecklenburg Police Department (CMPD) on July 16 for the
purpose of strengthening CSE employee’s strategic interviewing skills, similar to forensic
interviewing techniques used by detectives. The information presented by Homicide Detective
Susan Sarvis and Detective Thomas Burkard will assist staff with identifying strategies to use when
interviewing and gathering information from its customers. This presentation to the CSE Intake
Team was the first in a series of presentations planned to be held for CSE employees on this subject.
Additionally, there are plans to expand this partnership to include CMPD Domestic Violence Unit’s
work with CSE staff to increase understanding and knowledge related to the identification and
prevention of domestic violence.
Key Performance Indicators – FYTD 2015
FY16 Progress
FY16 Targets
82.43%
Paternity Establishment
68.07%
70.50%
Cases Under Order
64.33%
62.01%
Current Support Collected
28.98%
Cases w/Payments to Arrears
Total Collections*
93.90%
63.91%
8.72%
0%
10%
100.00%
20%
30%
40%
50%
60%
70%
80%
90% 100%
*Total Collections FYTD $4,280,358.43 divided by State mandated annual target $49,113,513.39
Context for Key Performance Indicators
• Paternity Establishment is the # of children born out of wedlock with established paternity for the current
•
•
•
•
fiscal year divided by # of children born out of wedlock open during the preceding fiscal year.
Cases under Order is the # of cases in a caseload w/support orders divided by # of cases. This measure
shows how much of the agency’s caseload is enforceable.
Current Support Collections is the $ collected divided by $ owed that are not past-due. This measure
provides the basic outcome for CSE which is regular and dependable support payments to families.
Cases with Payments to Arrears is the # of cases in which at least one payment on arrears occurred divided
by the # of arrearages cases.
Total Collections is the sum of current support plus arrears collected FYTD divided by State mandated
annual target $49,113,513.39
Mecklenburg County – Community Support Services
August 2015
Monthly Report
Department Overview
•
Community Support Services (CSS) participated in this year’s National Association of Counties (NACo) annual
conference that was held in Charlotte July 10-13. CSS was represented by Department Director, Stacy Lowry,
a panel of our community partners and Management Coordinator, Helen Lipman. Stacy Lowry and the panel
members discussed many of the department's programs including MeckFUSE, Keeping Families Together, and
the Moore Place Partnership. These programs demonstrate how supportive housing for vulnerable, frequent
users of services can save money and improve outcomes across counties' health care, corrections, and social
service systems. NACo attendees received information about supportive housing conceptually and the
importance of building relationships in the community; reviewed preliminary findings on the potential cost
benefit of each program; watched a video of clients in the programs and toured the Moore Place facility.
The Do the Write Thing (DtWT) essay challenge engages students to share how youth violence and drug abuse
impacted their lives. This creates an opportunity for youth to shape solutions to prevent violence. This year's
challenge included over 5,200 essays from sixth, seventh and eighth grade students. Approximately, 75 percent
of Charlotte-Mecklenburg middle schools participated, a 15 percent increase from last year's participation. In
July, the contest winners, Chioma Asiegbunam (Military and Global Leadership Academy at Marie G. Davis) and
Jason Woods (Coulwood Middle) traveled to Washington D.C. and presented their views on youth violence to
the U.S. Secretary of Education, the U.S. Secretary of the Interior, the Attorney General of the United States,
the Administrator of the Office of Juvenile Justice and Delinquency Prevention and Congress.
CSS will subcontract with the College of Health and Human Services, of the University of North Carolina at
Charlotte, as part of a $30,000 grant from the Eunice Kennedy Shriver National Institute of Child Health and
Human Development to increase community awareness on teen dating violence within the African American
community.
•
•
Key Performance Indicators
Homeless Services Division:
Number of meals provided at the Homeless Resource Center = 2,381
Number of households served with rental subsidy as part of the Shelter Plus Care Program = 238
Veterans Services Division:
Number of claims filed = 345
Domestic Violence Services: Graph includes NOVA, Adult Victim Services and Child Witness Services.
New Clients Served in July
100.00
52.00
43.00
64.00
60.00
40.00
20.00
NOVA (Perpetrator Services)
Adult Victims
07/31/14
07/31/15
Context for Key Performance Indicators
Performance is stable for all CSS divisions.
Child Witnesses
Mecklenburg County – Assessor’s Office
August 2015
Monthly Report
Department Overview
Major department initiatives during the month of July:
•
•
•
The annual batch billing job was completed on time. This data is used by the Tax Collector’s Office to print the
2015 bills.
County appraisers are continuing to perform field canvassing of residential and commercial properties.
The Board of Equalization and Review (BER) scheduled three days of appeals this month.
Key Performance Indicators
Measures
Property Tax Commission (PTC) appeals closed
SL-362 individual appeals received, awaiting BER hearing
SL-362 appeals heard by the BER in 2014 & 2015 (Based on Parcels)
SL-362 individual appeals heard by the BER in 2015
Number of refunds processed
Amount of refunds
Demand bills
Commercial canvassing
Residential canvassing
Revaluation review calls
Annual
2,266
5,951
3,997
10,570
Monthly
2
64
165
568
% Y-T-D
0.1%
1%
4%
5%
1
288,727
43,070,029
2,947
598,330
34,900
35
1,964
725
3
4,193
1,989
4
15,637
20,449
.8%
1.4%
2
0.12%
1%
1%
10%
1
Refunds issued were .8% of the 353,985 total parcels reviewed (2,947/353,985=.8%).
Demand bills for taxpayers that have not filed a BER appeal were not processed because of pending legislation. The
department generated 35 demand bills out of the potential 28,207 parcels subject to value increases
(35/28,207*= 0.12%)
2
3
Appraisers have performed a field review of 1% of the commercial properties (725/54,480=1%). Total canvassing for
calendar year 2014 was 18,285.
4
Residential canvassing for this month (4,193/310,975= 1%). Total canvassing for calendar year 2014 was 39,692.
This process involves inspecting every home in the designated neighborhood, measuring the exterior walls,
identifying building elements, and verifying the interior of the home if possible.
Parcels reviewed with value increases (SL-362)
Parcels reviewed with no changes
(SL-362)
Parcels reviewed with value decreases (SL-362)
28,207*
244,236
81,542
Context for Key Performance Indicators
•
•
•
•
•
There are 2,266 closed PTC appeals and 165 waiting for a resolution. There are a total of 2,431 since the 2011
revaluation.
The department has received 3,997 SL-362 parcel appeals since the 2011 revaluation.
Notices mailed to customers that have appealed their parcel are used to calculate potential refunds and demand
bills. Notices mailed with No Changes are used to evaluate the efficiency of the 2011 appraisals.
There were 2,947 refunds plus interest totaling $598,330 processed in July 2015.
The average phone call length generated by the revaluation reviews was 3.70 minutes. Total number of phone
calls for calendar year 2014 was 32,577.
Mecklenburg County – Criminal Justice Services
August 2015
Monthly Report
Department Overview
•
Criminal Justice Services’ Jessica Ireland, Program Administrator for Pretrial Services, and Dr. Melissa
Neal, Criminal Justice Planning Manager, presented as part of a workshop, “Good Questions, Better Data
for Improved Justice Outcomes” at the National Association of Counties annual conference on July 13.
The workshop provided attendees information on the use of data for an evidence-based pretrial system
and tips on implementing a new approach to data-driven bond determinations. The panel included John
Clark, of the Pretrial Justice Institute in Washington D.C., and 26th District Chief District Court Judge
Regan Miller. The workshop recording and PowerPoint can be accessed at the following link:
http://www.naco.org/resources/good-questions-better-data-improved-justice-outcomes.
•
Criminal Justice Services hosted the second Safety and Justice Challenge site visit July 28-29. During this
site visit, stakeholders from all local criminal justice system agencies and technical assistants from the
Justice Management Institute reviewed the results of an enormous data collection effort, observing data
at several decision points within the justice system process. CJS will continue to review this data with
stakeholders to identify areas for improvement in the justice system related to ineffective and
inappropriate jail use as well as the disproportionate involvement of minority populations.
•
Forensic Evaluations recently filled the Post-Doctoral Fellowship position. Dr. Virginia Klophaus comes to
Mecklenburg County after completing her internship at Western State Psychiatric Hospital in Washington
State. Dr. Klophaus earned her Ph.D. in psychology from the University of North Dakota and has
experience working in jails, prisons and psychiatric hospitals.
Key Performance Indicators
Monthly Performance Indicators:
Department Unit
Pretrial Services
Fine Collection
Treatment Courts
Reentry Services
Forensic Evaluations
•
•
Measure
Public Safety Rate
Fine Collection Rate
Graduation Rate
Successful Program Completions
Diversionary Screenings/Eligibility Assessments
Annual Target
90%
87%
60%
Baseline
20
Monthly
Performance
96%
70%
50%
0
32
All measures with a set target fell close to or within their target, thus keeping department units on
track for meeting their annual target.
Fine Collections is implementing a new tracking system which accounts for the drop in the collection
rate.
Context for Key Performance Indicators
•
Monthly data is reported on a lag due to data collection/analysis needs. The numbers presented
represent CJS’ final performance numbers for the month of June.
•
The Drug Court Graduation Rate is a cumulative year-to-date rate that reflects the month’s
performance, but also tempers the impact of graduates entering and leaving the program on a
rolling basis since there is not a defined cohort graduating each month.
Mecklenburg County – Economic Development Office
August 2015
Monthly Report
Department Overview
On July 7, the Board of County Commissioners indicated their intent to approve a Business Investment Program Grant in
the amount of $4,851,131 to Dimensional Fund Advisors LP (DFA). On July 8, DFA announced their decision to build an east
coast regional headquarters in Charlotte’s SouthEnd. DFA will invest more than $98,000,000 in new taxable assets and
create 316 new jobs at an average wage of $154,000 per year.
On July 14, Economic and Development Office staff participated in selection interviews with Charlotte Douglas
International Airport for consultants to lead a new 20 year area development strategy focused on the development and
reuse of land owned by or adjacent to Charlotte Douglas International Airport. Mecklenburg County is a key partner, as
much of the land in the plan is in the County’s extra-territorial jurisdiction, and is pleased to be able to help shape the
future direction of this important area.
Economic and Development Office staff attended the following meetings to encourage the inclusion of Minority, Women
and Small Business Enterprise (M/W/SBE) subcontractors and the certification of new M/W/SBE vendors:
o Morrison Regional Library Renovation & Expansion – selection interviews of three Construction Managers at Risk
(CMR) for the project and to review their M/W/SBE inclusion presentations.
o Maintenance, Custodial, and Grounds RFP meeting – orientation for respondents to discuss M/W/SBE inclusion
and goals and clarify which certifications (State HUB, City of Charlotte and NC Department Of Transportation) are
accepted by Mecklenburg County.
Key Performance Indicators
MWSBE
114 persons reached
• 55 via two community outreach events:
o Morrison Regional Library Renovation & Expansion Interviews – 32 participant
o Maintenance, Custodial, and Grounds RFP meeting – 23 participants
• 59 Customers contacted via phone/email/in person
Economic Development
• Closed session presentations for Business Investment Grants: 1
• Meetings with prospective new/expanding businesses: 3
• Incentive Offer letters issued: 2
• Meetings with potential economic development projects / partners: 3
Unemployment Rate Comparison
6
5.5
5
5.3
5.4
5.5
5.7
5.5
5.7
5.8
5.3
4.9
Meckenburg County
4.5
North Carolina
U.S.
4
April
May
*Mecklenburg County not seasonally adjusted.
Source: U.S. Bureau of Labor Statistics & NC Department of Commerce
June
Mecklenburg County – Financial Services Department
August 2015
Monthly Report
Department Overview
The overall goal of Financial Services is to provide fiscal stewardship and accountability of public funds. Department
reports on the financial operations of the County are used to draw down Federal and State revenues and provide
information for use by management and the County’s stakeholders.
•
On June 30, the Procurement Division’s Vendor Management Program Office (VMPO) hosted its first Vendor Expo
at the Valerie C. Woodard Center for Minority, Women, and Small Business Enterprise (MWSBE) vendors. Twentyseven vendors attended the event, as well as County employees from various departments, including Board of
Elections, Sheriff’s Office, Financial Services, and Child Support Enforcement. The Vendor Expo provided
networking opportunities and information related to the County’s new Procurement Division, vendor registration,
and how to do business with the County.
Key Performance Indicators
•
•
•
•
Number of Compliance Reviews completed: 5
Number of Financial Statement Reviews completed: 3
Number of checks vs. Electronic Fund Transfers (EFTs), compared to last year:
July
July
2015
2016
Checks:
2,580
1,931
EFTs:
1,954
1,837
Percent of Financial Reports Issued by due date: 100%
FY2015 Contract Compliance and Financial
Statement Reviews
50
45
40
35
30
25
20
15
10
5
0
Ineligible Expenses Identified for Reimbursement
$50,000
$45,283
$45,000
$40,000
$35,000
$30,000
$25,000
$20,000
$15,000
$13,617
$10,000
$5,000
$0
Context for Key Performance Indicators
•
•
•
•
As of July 2015, 58 Compliance Reviews, 151 Financial Statement Reviews, and a determination of fiscal
compliance for 11 Volunteer Fire Departments have been completed for Fiscal Year 2015. Fluctuations in chart
data are due to seasonal nature of workload demands.
Payments by EFT are more economical for the County and provide funds to the vendors more quickly; however,
refunds are paid by check. There were 9,476 tax refunds related to SL362 in July. These are not included in the
number of checks for July 2015. FY15 data includes claims payments to MeckLINK providers.
Financial reports comprise reports issued to external sources, such as the State or grantors. As of July 2015, a
total of 9 Financial Reports were completed to date in FY2016. Ninety percent of those reports were issued by the
due date.
Ineligible Expenses are expenses billed to the County by service providers that are determined to be ineligible for
payment. The County expects to be reimbursed for all of these expenses. Compliance Reviews identified
$45,282.96 in ineligible expenses ($37,600.25 in County funds and $7,682.71 in Federal funds).
Mecklenburg County – Human Resources Department
August 2015
Monthly Report
Department Overview
Major department initiatives include the following:
o A County-wide system enhancement to allow managers to request a job opening online was
designed, developed, and prototyped with a group of hiring managers. Managers may access the
‘Request Job Opening’ page on the ‘Manager’ tab of MyHR, where they will be asked to provide
information the Recruiter will need to post the job. The enhancement, effective August 3, will
provide a consistent method to capture information and will minimize the need for follow-up
between managers and recruiters.
o The RIF plan for the Provided Services Organization Substance Abuse Service Center was finalized
and approved.
o The Department of Labor has released proposed changes to the FLSA white collar exemption. The
proposed rule sets the new salary minimum for employees to be considered exempt at $50,440 at
time of implementation. This is a 213% increase from the current level of $23,660. The impact to
the County is being evaluated and options to address compliance are being identified.
Key Performance Indicators
•
•
The Employee Services Center sends out customer satisfaction surveys as requests are resolved. For the
month of July, the survey results indicate a 94% satisfaction rate.
For the month of July, County HR staff hired 61 new employees (excluding the Library).
o 51 were hired into regular positions
o 10 were hired into temporary positions
County Turnover
Total Turnover
7.5%
0.78%
4.2%
Voluntary
0.57%
Retirement
0.18%
9.4%
9.7%
6.2%
6.2%
2.0%
2.2%
2.1%
1.2%
1.0%
1.4%
0.04%
Involuntary
0.00%
FY13
2.00%
FY14
4.00%
6.00%
8.00%
FY15 w/out LPT positions
10.00% 12.00%
FY 16 YTD
Context for Key Performance Indicators
•
Turnover data excludes instances when County employees transfer to work for a different department,
the Library staff, and limited part-time (LPT) positions.
Mecklenburg County – Information Technology
August 2015
Monthly Report
Department Overview
Information Technology (IT) provides desktop support and help desk services; maintains and secures the County’s IT
infrastructure; maintains and develops the County’s applications and databases; and helps customers identify business
needs and solutions.
During the month of July, Information Technology:
•
Implemented a new efficient, effective and scalable operating model in efforts to:
o Break down IT departmental barriers and leverage the synergistic power of ‘One IT’ (all rowing
together, in the same direction);
o Drive efficiency (build it right at the beginning and Cost to Results improvements) and effectiveness
(speed to value) of spend; and
o Align efforts to an IT technology strategic plan.
•
Implemented a new online Election Worker Training Scheduling/Tracking Application
o Website internally developed enabling volunteer poll workers the ability to sign up and schedule
training classes online;
o Improved class management (allowing for class creation due to overscheduling or cancel classes due to
lack of signup); and
o Track attendance to ensure that poll workers have completed required training prior to Election Day.
•
Rolled out a new MeckSheriff Mobile App
o Full suite of Inmate/Arrest/Warrant search capability that now functions on both Android and Apple
devices; and
o Eliminates the paper form and tracks online forms associated with the Arrest Process and the tracking
of subjects from one area of Arrest Processing to another.
Key Performance Indicators
•
In July, Information Technology resolved 97% of tickets (i.e., service requests that come into Information
Technology through MeckSupport, a call to 2HELP, or service record entered by staff) within the agreed upon
service level agreement.
Context for Key Performance Indicators
•
3,897 service request tickets were resolved in July.
JULY SLA DATA
SERVICE
Apps/Data
IT Business Analysis
IT Customer Support Center
Network, Server, Telecom
IT Security
July Totals
#
closed
within
SLA
329
167
2,779
475
37
3,787
Total
number
closed
334
170
2,848
508
37
3,897
%
98.5%
98.2%
97.6%
93.5%
100.0%
97.2%
Mecklenburg County – Internal Audit
August 2015
Monthly Report
Department Overview
No activity to report.
Key Performance Indicators
1. Audit Hours by Risk Level and Department
FY16 Risk
Ranking
High
High
High
High
Department
Social
Services
Financial
Services
LUESA
2. Fraud Hotline Activity
July
Hours
% of
Total
YTD
Hours
% of
Total
12
1%
568
7%
21
3%
109
1%
0
0%
8
0%
3
0%
20
0%
166
20%
1,473
17%
134
16%
2,873
33%
Medium
Sheriff
Information
Technology
Health
Medium
Tax Collector
0
0%
478
6%
Medium
Tax Assessor
Human
Resources
Medical
Examiner
223
27%
320
4%
0
0%
173
2%
0
0%
41
0%
0
0%
1,210
14%
211
25%
585
7%
3
0%
110
1%
High
Medium
Medium
Low
Low
Low
N/A
Elections
Park and
Recreation
Register of
Deeds
IT Support
Assurance Sub-total
N/A
Investigations
N/A
CA/CM
Total
47
6%
269
3%
820
98%
8,237
95%
0
0%
288
3%
17
2%
166
2%
837
100%
8,691
100%
Reports
Received
Open
Close-Unsub
Close-Sub
Fraud Hotline
Category Month
Fraud
2
Non2
Fraud
Fraud
2
Non1
Fraud
Fraud
0
Non1
Fraud
Fraud
0
Non0
Fraud
YTD
2
2
2
1
0
1
0
0
Closed: Investigated and a) substantiated and
handled; or b) unsubstantiated
3. New Investigations: 0
4. Productivity
Productivity*
Target
July
2015
YTD
July
Var
YTD
Var
Direct
68%
63%
56%
-5%
-12%
Indirect
32%
37%
44%
5%
12%
*Net of benefit time
Mecklenburg County – Charlotte Mecklenburg Library
August 2015
In July, the Charlotte Mecklenburg Library began a new fiscal year with strong growth and service to the community.
• During July, more than 8,000 additional people registered for Summer Reading, bringing registrations to nearly 30,000.
Outreach efforts implemented by staff and teen volunteers allowed 700 children in daycares and summer camps, many
of whom cannot get to a library on their own, to participate.
• Library Outreach staff partnered with CMS’ mobile nutrition program, traveling to the Sterling and Berryhill
Elementary school attendance zones where many students have transportation barriers that make it difficult to access
summer meals and other resources. Staff registered children for Summer Reading, promoted library services and
provided a storytime. In one day, the Library reached 152 children and 71 adults.
• Library leadership met with the Charlotte Mecklenburg Opportunity Task Force co-chairs, Dee O’Dell and Ophelia
Garmon-Brown, and discussed ways to integrate the Library into their work. This is the third of three important
community conversations that the Library is proactively becoming involved in. The other two are third grade reading
and digital inclusion.
• A new Digital Inclusion Fellow, Ruben Campillo, began work in space provided by the Library after completing training
at Google headquarters in California. The Fellow program, funded and managed by Google Fiber, the Nonprofit
Technology Network and the Knight Foundation, is part of a community-wide effort to close the digital divide. Campillo
will partner with the Library to develop a training curriculum that addresses technology skills needed to move the
community toward greater adoption of home high-speed Internet.
• Interns from the North Tryon Cultural Collaborative – an internship program bringing together the Library, Discovery
Place, Levine Museum of the New South and Blumenthal Performing Arts – presented their final projects to the four
partners on Thursday, July 30. The result was a focused recommendation to implement either an app for North Tryon
or a collaborative festival, and for the next class of interns to implement one or both of the recommendations.
• Tickets went on sale for the second annual Verse & Vino, featuring five New York Times bestselling authors. In its first
year, Verse & Vino netted $125,000 for the Library and sold out, attracting 850 attendees. The 2016 author lineup can
be found at foundation.cmlibrary.org
700,000
620,226
604,207
Key Performance Indicators for July 2015
Prior Fiscal Year
Current Fiscal Year
600,000
201,308
93,303
28,871
23,337
35,909
100,000
31,037
38,936
200,000
50,282
300,000
264,161
400,000
252,456
500,000
0
4.6%
2.7%
29.1%
15.7%
23.7%
115.8%
# of Active
Cardholders
Total Circulation
Total Digital
Circulation
Wifi Usage Growth*
Pre-3rd Grade
Literacy Program
Attendance *
Total Gifts, Grants,
and Endowment
Earnings
Year Over Year % Change & KPI
Note: Percentages represent percent change from prior fiscal year to current fiscal year.
Context for Key Performance Indicators
*These are new KPIs for FY 2016.
Mecklenburg County – Land Use and Environmental Services Agency
August 2015
Monthly Report
Department Overview
Implementation of the Mecklenburg Livable Communities Plan is moving forward. During the month of July, five
Think Tanks were held with an average participation of twenty partners from nonprofit, private and government
organizations. The purpose of the Think Tank process is to begin implementing the broad vision laid out in the
Mecklenburg Livable Communities Plan. Within each of the 11 Think Tanks, the goal is to facilitate cross-sector,
collaborative solutions that advance the 21 Strategies found in the Mecklenburg Livable Communities Plan. There
are six additional Think Tanks taking place during August.
There are six additional Think Tanks taking place during August.
Key Performance Indicators
Air Quality
• In July, there were 26 National Emission Standards for Hazardous Air Pollutants (NESHAP) notifications
•
received and reviewed. (FY2015 Monthly Average: 30)
In July, there were 540 active operating permits for sources of air pollution in Mecklenburg County. (FY2015
Monthly Average: 539)
Code Enforcement
• Inspection Response Times (June):
# of inspections
June Inspection Response Times
(from scheduled time of inspection)
% Performed Within 3 Days of
Average Response in Days
Request
May
June
FYTD
May
June
FYTD
98.5
98.9%
98.836%
1.41
1.3
1.4
21,720
23,908
259,076
21,720
23,908
259,076
Plan Review (June):
•
Two hundred fifty-one commercial projects (medium- and large-sized) were reviewed for the first time. Of
these projects, 94.5% were reviewed at or before the scheduled review time. For the Building, Electrical,
Mechanical, and Plumbing (BEMP) trades that are under Code Enforcement’s direct control, 95.82% were
reviewed at or before the scheduled review time.
Note: The plan review process includes: LUESA Code Enforcement, Land Development, Air Quality, and Environmental Health; County GIS Addressing;
Charlotte-Mecklenburg Utilities Department; City of Charlotte Land Development and Engineering, Urban Forestry, and Zoning Departments; City of
Charlotte Planning Commission and Zoning Historic Commission; Town Planning Departments; Town, County, and State Fire Marshal’s Offices; State
Departments of Insurance, Public Instruction, Facility Services, Child Day Cares, and Environment and Natural Resources.
Wait Times (in days) to Schedule Commercial Plan Review
Building Trade
May
June
FYTD
14.5
10
9.68
Medium and Large Projects
Electrical Trade
May
June
FYTD
2.5
4.5
5.61
Mechanical/Plumbing Trade
May
June
FYTD
6
16.5
9.2
Mecklenburg County – Land Use and Environmental Services Agency
August 2015
Small Projects
Building Trade
Electrical Trade
Mechanical/Plumbing Trade
May
June
FYTD
May
June
FYTD
May
June
FYTD
2
3
3.57
2
2
3.15
2
12
4.75
Express Review (premium service)
Small Projects - All Trades
Large Projects - All Trades
May
June
FYTD
May
June
FYTD
20
21
10.57
28
26
14.63
•
Three vacant mechanical/plumbing plan review positions and a six percent increase in the number of
OnSchedule first reviews contributed to longer wait times for mechanical/plumbing trade reviews.
•
Contractor ready permit applications (projects under 10,000 square feet) turnaround times (from time
permit application received):
o Building, Electrical, Mechanical and Plumbing trades at seven work days.
o All other trades at one work day.
Geospatial Information Systems (GIS)
•
In July the County’s real estate lookup system, Polaris, had an application uptime of 99.8%.
Solid Waste
Measure
July
FYTD
46,069
46,069
Measure
June
FYTD
Recycling tons processed at Metrolina facility
(includes private haulers)
6,553
75,330
Customers received at the four full-service recycling centers
Change over
prior FYTD
+7.67%
Change over
prior FYTD
-2.0 %
Water & Land Resources
• In July, 45 land development plans were reviewed.
• One hundred percent (100%) of submitted plans were reviewed within 21 calendar days (the scorecard
target is 85% reviews completed within 21 calendar days).
Mecklenburg County – Mecklenburg EMS Agency (Medic)
August 2015
Monthly Report
Department Overview
Year End Highlights
Fiscal Year 2015 is officially in the books; this year was equally busy and successful for Medic:
•
•
•
•
•
•
•
•
Medic responded to 128,772 calls for help; this is an increase of 8% over FY2014.
Agency personnel treated and transported 101,101 patients; this is an increase of 7% over FY2014 and the first time
Medic has eclipsed 100,000 transports in a fiscal year.
Medic’s county contract compliance for on time response to priority one patients was 98.26%.
Medic successfully resuscitated 84% of sudden cardiac arrest patients who had a shockable rhythm; this level of
success places Medic among the very best providers in the entire country.
Compliance among call takers in the Agency’s emergency medical dispatch center was 95.23% for priority one calls.
The average on-scene time for all priority one trauma patients was 8 minutes, 47 seconds.
Heart attack victims received intervention from a catheterization lab within 78 minutes, 3 seconds on average; this
level of performance places Medic among the very best providers in the entire country.
Sixty-eight percent of all patients surveyed rated the overall quality of care provided to them by Medic as being
“Excellent.”
This is just a small sample of the numerous successes that Medic employees shared in FY2015. A complete annual
report will be available on September 10.
Employee Recognition
Medic will be hosting the Agency’s annual employee recognition event on August 11 and 12 at the LaCa Projects Museum,
located at 1429 Bryant Street in Charlotte. The event, which will begin at 5:30 each evening to accommodate Medic’s 24
hour schedule and multiple shifts, will honor several employees for their accomplishments relative to both patient care and
their contributions to the success of the Agency as a whole.
New Medic Headquarters
Medic leadership continues to work with project managers from Mecklenburg County, ADW Architects and Edifice
Construction to reach a design that both meets the Agency’s long term needs and comfortably fits within budget. The most
recent plans are very promising and Agency leaders are working with their teams to provide more granular feedback to ADW
with hopes of landing on a final, detailed design in the coming weeks.
Context for Key Performance Indicators
The following data is presented in control charts. Each dot represents a monthly average, count or proportion. The middle
green line is the average performance for the displayed periods, while the top and bottom red lines are the upper and lower
control limits.
•
•
•
•
Response time compliance performance goal is 90%.
Cardiac arrest survival is measured for patients that meet a nationally standardized case definition.
Patient satisfaction is determined using a random telephone survey of up to 200 transported patients per month and
presents the proportion which rated their overall quality of care as excellent.
County cost per transport is based off of the total number of transports in a month divided by the monthly subsidy
provided to Medic.
Mecklenburg County – Mecklenburg EMS Agency (Medic)
August 2015
Key Performance Indicators
Mecklenburg County – Medical Examiner’s Office (MED)
August 2015
Monthly Report
Department Overview
MED Meets with State Deputy Secretary of Health Services:
Department Director Dr. Thomas Owens had an impromptu meeting in July with the newly
appointed State Deputy Secretary of Health Services, Dr. Randall Williams. Dr. Williams was
interested in discussing the current status of the Medical Examiner System and getting input from
the Mecklenburg County Regional Facility on areas for improvement. After a tour of the Medical
Examiner facility, topics of discussion included methods and techniques to streamline the
completion of cases to ensure the timely issuance of death certificates to families. Death certificates
are required in order for families to begin to collect life insurance and settle estates.
Key Performance Indicators
July Totals
180
159
160
140
120
Mecklenburg Autopsies
100
Regional Autopsies
80
60
40
Death Investigations
55
29
External Exams
23
20
0
Context for Key Performance Indicators
Six Month Overview
200
150
100
50
0
Jan 15
Feb 15
Mecklenburg Autopsies
Mar 15
Regional Autopsies
Apr 15
May 15
Death Investigations
Jun 15
External Exams
Mecklenburg County – Office of the Tax Collector
August 2015
Monthly Report
Department Overview
As a result of the repeal of the Privilege License Tax and the implementation of the Tag and Tax Together
Program, three key performance indicators that have appeared on this report in the past have now been
removed. The current year Privilege License Tax collection rate, the current year Registered Motor Vehicle
collection rate, and the prior year Registered Motor Vehicle collection rate will no longer appear on this
report.
The report will now include three gross receipts tax categories that continue to be collected by the Office of
the Tax Collector: the Room Occupancy/Hall of Fame Tax, Prepared Food & Beverage Tax, and the Vehicle
Rental/U-Drive-It Tax. These taxes are charged to customers as a percentage of their bill. For example, a
customer of a restaurant will pay the 1% Prepared Food & Beverage tax based on the cost of his or her
meal. That tax is collected by the restaurant owner and then remitted to the Office of the Tax Collector.
The same methodology is used for the other taxes with different rates for each individual tax.
Key Performance Indicators
The collections indicators through July 2015 for Mecklenburg County taxes are the following:
•
Current Year Real Estate/Personal Property Tax Collection Rate:
1.09%
•
Prior Year Real Estate/Personal Property Tax Collection Rate:
1.95%*
•
Current Year Room Occupancy/Hall of Fame Tax Collection Rate:
99.35%
•
Current Year Prepared Food & Beverage Tax Collection Rate:
86.88%
•
Current Year Vehicle Rental/U-Drive-It Tax Collection Rate:
95.31%
*The prior year collection rate reflect the percentage of the total due for all prior years that has been
collected in FY 2016.
Context for Key Performance Indicators
•
The OTC has collected $10,175,098.12 in real estate, personal property, and registered motor
vehicle taxes for the current year county net levy with $921,384,205.85 remaining to collect.
•
For the prior year county net levy, $783,187.81 has been collected in FY2016.
•
The grand total of collections in FY 2016 for all years and all jurisdictions is $2,226,685.77 through
July 31, 2015.
•
The OTC has collected 88.98% of all Mecklenburg County taxes levied since September 1, 2005. This
amounts to $7,778,926,174.69 collected and $959,378,211.13 uncollected.
Mecklenburg County – Park and Recreation
August 2015
Monthly Report
•
Department Overview
Employee Fitness: 129 Employees made 599 visits to Fitness and/or Aquatic Facilities
•
The Community & Recreation Center Service Division's Adult Sports & Fitness section had over 1,140 leagues
participants, playing four different sports (softball, volleyball, basketball and flag football) at nine different
park locations during the month of July.
•
Memorial Stadium hosted the Charlotte Hounds Major League Lacrosse team vs. the Florida Launch with over
1,230 fans in attendance. The Grady Cole Center hosted the Charlotte Roller Girls Roller Derby match against
the Greenbrier River Rollers team from West Virginia with just under 500 in attendance for the event.
•
Tyvola Senior Center won the 2015 Region F “Get into the Act” contest. The award recognized the center for
helping seniors stay active and involved in their communities. The contest also celebrates Older Americans
Month and educates and advocates for the Reauthorization of the Older Americans Act.
•
Over 30,000 people were in attendance at Romare Bearden Park for the Skyshow Charlotte fireworks display
on July 4.
•
In July, Mecklenburg County conducted 487 swim lessons classes serving 3,027 kids in the Every Child Can
Swim program. Lessons are conducted at Double Oaks Pool, Cordelia Pool, Ray’s Splash Planet and West
Charlotte High School Pool.
Key Performance Indicators
In July, the Department offered 1,835 programs for 27,254 participants, and hosted 16 special events or athletic
tournaments for approximately 112,328 participants/spectators. All programs surveyed had a 95% or higher
customer satisfaction rate. Total surveys received this period was 1,529. June volunteerism has a value of $131.185.
Nature Preserve Visitation
112,588
109,489
102,096
87,720
100,000
40,952
78,906
39,367
39,363
50,000
Park Visitation
Visitors
Visitors
150,000
0
946,000
892,870
1,000,000
812,468
701,771
800,000 553,378
658,234
471,039
600,000
356,620
400,000
200,000
-
100,000
80,000
60,000
40,000
20,000
-
Volunteer Hours
88,761
85,325
82,772
83,307
83,226
79,597
71,847
68,446
8,000
Hours
Visitors
Centers Visitation
6,000
4,000
2,000
-
4,457
5,449 5,327 5,059
6,189
5,288 5,689
Mecklenburg County – Park and Recreation
August 2015
Context for Key Performance Indicators
•
•
•
•
Centers Visitation includes recreation centers, nature centers, and senior centers.
Nature Preserve Visitation is for seven preserves.
Park Visitation does not include visitation from some of the most popular and heavily trafficked facilities
such as any Greenway or walk-in venues such as Romare Bearden Park.
Volunteerism value is calculated by multiplying the number of volunteer hours by the national value of
volunteer time, which is established by the Independent Sector; the latest established value is $22.55.
Mecklenburg County – Health Department
August 2015
Monthly Report
Department Overview
Immunization Updates:
• August is National Immunization Month. Now is the time to make sure that everyone is up-to-date on vaccines and that
families with school age children are aware of North Carolina’s new vaccine requirements. For more information go to
www.immunize.nc.gov or call 704-336-6500.
• In partnership with Charlotte-Mecklenburg Schools, strategies have been implemented to improve student immunization
compliance:
o In July and August, community immunization opportunities were offered at Reid Park Elementary and Arbor Glen
Recreation Center. Fifty-two students were immunized; 100 vaccines given.
o Some school nurses worked over the summer to review student immunization records in an effort to notify
parents/guardians of missing immunizations. Families have 30 calendar days after school begins to secure
immunizations required for school attendance.
Child Development-Community Policing (CD-CP):
• In June, 310 families were referred for acute trauma intervention; and 19 of those were for immediate, on-scene response
(averaging one every 37 hours).
• CD-CP has completed the plan for a two-year expansion training project which will provide child trauma training to the
remaining four Charlotte-Mecklenburg Police Department (CMPD) divisions (about 400 additional officers) as well as four
additional mental health licensed clinicians to be hired in FY16. CD-CP will also continue its regular quarterly child trauma
training for new CMPD officers and leadership. Expansion trainings will begin in November 2015 and continue through
2017, when CD-CP will be actively serving children and families in all CMPD police divisions and will have trained the
majority of the current 1,800 member CMPD force.
Children’s Developmental Services Agency (CDSA):
• Attained 100% compliance on annual state audit focused on service-delivery indicators.
• Six trained master coaches (three CDSA and three Provider Network) began a six month mentoring process with 20
provider network therapists to support implementation of evidenced based practices.
• Accepted on Blue Cross Blue Shield’s insurance panel. This is the most common private insurer of children referred to the
CDSA.
National Night Out:
• On August 4, the Community Engagement (CE) team participated in National Night Out at the Arbor Glen Outreach Center.
This event was hosted by the West Boulevard Neighborhood Coalition, which had approximately 350 community members.
Arbor Glen is located in zip code 28208, a critical census tract area. For the event the CE team coordinated on-site
immunizations and provided prevention and education resources on the Breast and Cervical, Cancer Screening Program
and the Village Heart B.E.A.T. chronic disease prevention initiative that partners primarily with faith-based organizations.
Policy & Prevention:
• On July 23, a Health Impact Assessment Stakeholder Meeting was held updating partners on the findings of the Health
Impact Assessment conducted by the Health Department on the Blue Line Extension into the University of North Carolina
at Charlotte. Over 30 stakeholders were in attendance.
• Policy & Prevention Senior Health Manager presented, "Looking Forward: How Counties are Working Across Sectors to
Improve the Health of our Communities” at the 2015 National Association of Counties (NACo) Conference. Policy &
Prevention staff also worked with NACo to lead an organized bike tour of uptown Charlotte for conference attendees.
• Policy & Prevention staff hosted a community meeting at Northwest Health Department to discuss food access and current
projects in the Beatties Ford Road Corridor. It was determined that a community advisory group will be developed and
meet quarterly to provide community input for the existing community garden, the proposed farmers market at Northwest
Health Department, and the Healthy Corner Store Initiative.
Mecklenburg County – Health Department
August 2015
Key Performance Indicators
Program
Adult Health Clinic Visits
Immunization Clinic Visits
School Health Room Visits
Policy & Prevention Reach
Environmental Health - Mandated Regulatory Inspections
Environmental Health - Permits Issued
Environmental Health - Service Requests
Children’s Developmental Services Agency Referrals
Children’s Developmental Services Agency Enrollments
Child Development - Community Policing - Acute Trauma Intervention
Referrals
June 2014 June 2015 FY15 YTD
1,724
1,695
20,607
918
858
13,242
5,384
12,171
270,447
n/a
941
8,363
1,179
1,375
13,275
159
154
1,519
354
346
3,264
145
223
2,132
1,121
1,125
3,227
288
310
3,388
Context for Key Performance Indicators
To allow accuracy in data reporting, data will lag one month.
1) Adult Health Clinic visits include sexually transmitted disease (STD) testing and treatment, family planning services
and nurse visits.
2) Immunization Clinic visits include child, adult and travel immunizations.
3) WIC (Women, Infants and Children) visits include nutrition counseling, voucher pickup and assessments. As of
February 2015, accurate reporting of WIC office visits is currently unavailable due to migration to Crossroads, the new
state reporting system.
4) School Health Room visits include encounters related to a specific student’s health concern or condition such as
encounters where direct services are provided for a student, parent contacts, physician consultations and
interdisciplinary meetings to make decisions regarding a specific student’s care at school. Due to new reporting system,
October numbers are provisional.
5) Policy & Prevention Reach includes group education sessions on topics of nutrition, physical activity, pedestrian and
bicycle safety, child abuse prevention, male responsibility/teenage pregnancy risk reduction, breast health and chronic
disease prevention. Calculation updated in May 2015 to include policy and prevention initiatives. Indicators are not
comparable to 2014 numbers.
6) Environmental Health values include inspections, permits and service requests of restaurants, pools, wells, septic
systems, child and elderly care facilities, rodent and mosquito control activities, and temporary food service event
requests. Fiscal Year to Date total may not correspond to sum of monthly totals for the Fiscal Year due to inspection
software reporting capability and adjustment of activity type following supervisor review.
7) Children’s Developmental Services Agency staff help families who have children from birth to age three who are at
risk due to developmental delays.
8) Child Development – Community Policing partners child trauma clinicians with law enforcement officers in order to
respond immediately to the mental health needs of vulnerable children impacted by violence. Data presented is based
on families.
Mecklenburg County – Public Information
August 2015
Monthly Report
Department Overview
Major department initiatives in July:
• NACo Comes to Town: Following several years of anticipation and planning, Mecklenburg County hosted
the National Association of Counties (NACo) annual convention July 10-13. Many Mecklenburg County
programs and services were highlighted during the workshops. Mecklenburg County collected 10
achievement awards, including MecklenburgCountyNC.gov: A Better User Experience (Public Information).
• County Communication Plan Now in Place: Mecklenburg County's new communication plan for FY2016
was approved by the County manager and presented to the Board of Commissioners on July 7. This marks
the first time in many years that the County has a strategic plan to manage how it provides information to
the community and employees.
• County Twitter Passes 25,000 Followers: Mecklenburg County’s official Twitter site, @MeckCounty,
continues to reach new heights. In July, the channel passed 25,000 followers, making it the County’s most
active social media page. More than 6,000 followers have been added since January.
• Web Design Phase II Update: Phase II of the redesign and upgrade of MecklenburgCountyNC.gov kicked
off in July. Over the next year, improvements will be made to a number of online services, including the
calendar, forms, and the public records request process.
• Community Relations Update: On July 9, Public Information and several other County departments
participated in Government 101, a program for students to learn about local government. Approximately
160 high school students participated. On July 28, Public Information hosted two community meetings for
the Bringing Mecklenburg County to You initiative. Approximately 30 people from various non-profit
organizations attended.
30 Days on Mecklenburg County Social Media: July 2015
1,176 people interacted with our content 1.5K
times. This includes Twitter mentions, retweets
and Facebook likes, shares, and comments. Our
content was shown to our audience 3.6 million
times. 1,232 new Twitter followers = 25.9K total
148 new Facebook fans = 2.80K total
434,414 = Unique visits to
MecklenburgCountyNC.gov
Context for Key Monthly Performance Indicators
• Social media “@mentions” (i.e., posts by others that tag @meckcounty) and “retweets” are measures of
how well content connects with the audience and is shared more broadly.
• Twitter and Facebook followers are measures of how many people are actively engaged in Public
Information’s social media presence.
• Public Information tracks social media trends relevant to Mecklenburg County.
• Unique visits to MecklenburgCountyNC.gov measure of how many people visit our main website.
Mecklenburg County – Register of Deeds
August 2015
\
Monthly Report
Department Overview
•
Register of Deeds completed end of fiscal year financial reporting and worked on FY2015 performance
metrics for submission to Office of Management and Budget.
•
Register of Deeds focused on filling vacant positions by hiring three new staff members.
•
Register of Deeds monitored pending legislation and three pending bills appear to be near ratification.
Key Performance Indicators
Indicator
June
July
Change
Total Real Estate Documents Filed
16,762
16,279
-2.88%
Deeds Filed
3,210
3,069
-4.39%
Deeds Trust / Mortgages Filed
4248
3873
-8.83%
Maps / Map Revisions Filed
72
68
-5.56%
Condominium Docs Filed
2
1
-50.00%
Foreclosure Notices Filed
120
123
2.50%
Sub. Trustee Docs Filed (FCL related)
226
224
-0.88%
99.57%
99.78%
0.21%
13,066
12,755
-2.38%
Index, % docs indexed in 24 hours
Total Receipt Count/Transactions
Context for Key Performance Indicators
•
County Revenue for July was about $1,406,000 which is on target with revenue projections.
•
Refinance transactions were very low, roughly calculated as Deeds of Trust minus Deeds, and are extremely
sensitive to interest rates.
•
Volume was lower this month in comparison to the prior month of June, while revenue was $172,000
higher.
•
Foreclosure related document filings were down overall, and have been stable or down for a significant time
period. Register of Deeds is at what can be considered a normal foreclosure rate for a stable economy.
Mecklenburg County – Sheriff’s Office
August 2015
Monthly Report
Agency Overview
•
•
•
The Mecklenburg County Sheriff’s Office was awarded 20 new thermal printers by the North Carolina
Governor’s Highway Safety Program (one of two departments that received rewards) for its
participation and timely reporting of traffic enforcement data. These printers are deployed in patrol
vehicles to be used for issuing electronic citations. The eCitation system is a wireless mobile application
that automates the citation process, producing the North Carolina Uniform Citation in an electronic
format that is transmitted almost instantaneously from the patrol car to the courts. The system was
designed to replace the manual paper process of issuing citations.
Only July 12, the Mecklenburg County Sheriff’s Office joined the community and other law enforcement
agencies at the Cops and Barber Rally at Freedom Park. The event, which took place just a week before
the Randall Kerrick trial began, gathered more than 200 Charlotte residents to pledge unity against the
racial unrest that transpired in cities such as Ferguson, Missouri and Baltimore, Maryland. This event
was just one of many ways that the Sheriff’s Office has worked with other community partners to
maintain a peaceful response throughout the trial.
The Mecklenburg County Sheriff’s Office has joined an EPA Grant Program called "Scaling Up
Composting in the Charlotte Area." This grant focuses on food waste collection for composting.
Previously, food scraps from the jails’ kitchens went into the trash, which causes odor, leakage, and
eventually takes up space in the landfill. As part of the EPA Grant program, rather than going to a
landfill, the scraps go into a rolling green cart with a compostable plastic liner that are processed at
Earth Farms to produce healthy soil. The project funding is provided by the U.S. EPA Region IV,
supplemented by Mecklenburg County funds and in-kind contributions from SPC member dues and the
IDEAS Center.
Key Performance Indicators (June)
MCSO Court Security
• Number of contraband items recovered: 1,049
Detention
• Average daily population: 1,481
• Number of inmates booked: 2,920
Field Operations/Civil Process
• Number of civil papers served: 5,621
Registration
• Number of hand gun purchase permit applications processed: 1,048
Inmate Programs
• Number of inmate program class participations: 697
Context for Key Performance Indicators
•
June data was reported for the Key Performance Indicators. In order to provide accurate data within the
deadline for the report, one month lag time will be used.
Mecklenburg County – Social Services
August 2015
Monthly Report
Department Overview
Selected Service Overview
Medicaid
Medicaid enrollment is on the rise. In June 2015, there were 185,565 active Medicaid cases, 43% more than
last year. Medicaid is a medical assistance program that pays medical bills for people who meet certain
eligibility requirements (such as income, age, or disability) based on Federal regulations and State law. Medical
benefits may be authorized for services such as hospitalizations, physician services, medications and different
levels of care in nursing and residential facilities. The Department of Social Services administers two Medicaid
programs: Family & Children, which serves children and their caretakers (including prenatal and infant
healthcare) and Adult, which serves persons who are aged 65 and older, legally blind, or disabled.
Adult Day Care/Day Health
Adult Day Care Centers provide care and companionship to seniors and adults with disabilities who need
assistance or medical/health monitoring during the day. The centers offer relief to family members or
caregivers and allows them the freedom to go to work, handle personal business or obtain respite while
knowing their relative is well-cared for and safe. The program strives to delay or prevent institutionalization
by providing alternative care, to enhance self-esteem and to encourage socialization. In June, 150 clients
were served at one of 12 community locations.
Key Performance Indicators
Indicator
Number of Public Assistance Cases
Medicaid Cases
Food and Nutrition Services Cases
Work First Cases
Number of Calls Answered by DSS Call Centers
Benefit (ESD) Call Center
June
2015
Twelve-Month
Averagea
June
2014
264,138
246,563
210,632
185,565
166,217
129,460
75,826
77,188
77,607
2,747
3,158
3,565
38,861
34,618
34,429
35,097
30,612
30,098
Just 1 Call
2,407
2,721
3,163
Child Protective Services Hotline
1,357
1,285
1,168
1,035
952
857
Child
918
869
778
Adult
117
83
79
Number of Protective Service Calls Accepted for Service
Mecklenburg County – Social Services
August 2015
Key Performance Indicators (cont’d)
Indicator
June
2015
Twelve-Month
Averagea
June
2014
Number of Individuals under County Responsibility
1,028
1,028
1,052
Children in Custody
701
714
738
Adult (Guardianship)
327
314
314
6,849
6,456
6,674
Number of Intervention Services for At-Risk Customers
Transportation
3,380
3,533
3,502
Adult In-Home Aide Customers Served
385
358
359
Adult Day Care Customers Served
216
170
173
Homebound Customers Who Receive Meals
877
720
840
1,688
1,376
1,488
303
299
312
265
249
250
265
249
250
4,141
5,378
4,943
3,289
4,501
4,022
Congregate Customers Who Receive Meals
Family In-Home Services
Number of Completed Fraud Investigations
Completed Investigations
Number of Individuals on Waiting List
Child Care Wait List (CCRI)
Homebound Nutrition
119
65
38
In-Home Aide Waiting List
559
633
635
Adult Day Care Waiting List
174
180
248
1,720
3,920
2,008
Crisis Assistance Ministry
b
505
22
Crisis Intervention Program
c
922
3
d
970
-
1,720
1,523
1,983
Number of Households Receiving Community/Emergency
Services
Low Income Energy Assistance Program (LIEAP)
Food
Context for Key Performance Indicators
a. 12-month averages are rounded.
b. Crisis Assistance Ministry funds were exhausted in June.
c. The annual allocation of Crisis Intervention Program funds were depleted in April, precluding additional
referrals.
d. The Low Income Energy Assistance Program operates December – March.