Workflow & the Collaborative Supply Network 27 April 2005 NeSC Presentation
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Freeing business to do business Workflow & the Collaborative Supply Network 27 April 2005 NeSC Presentation Copyright © SkyScape Solutions Ltd 2004 Today’s Talking Points The WfMC & workflow The Supply Chain of the Future Entering the Future Today One Node – Tomorrow the Network Managing Inter-Enterprise Workflow and the Inter-Enterprise Model Flexible, Variable Cost, Efficient – is this really possible? A Case Study Questions Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Brief SkyScape Background We have a history of designing robust leading-edge technical solutions in the global marketplace We are deeply involved in making workflow a reality in today’s marketplace We are pan European – UK, France, Belgium, Holland We believe in partnership Working together with Yantra Corporation, GAVS Information and Proforma EMEA Ltd Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Freeing business to do business The Supply Chain of the Future Transforming the Supply Chain into a Collaborative Supply Network Copyright © SkyScape Solutions Ltd 2004 The Future Gartner Group predicts that by 2007 The internet will be the connection medium for suppliers & customers globally More than 80% of all firms will conduct the majority of their business over the internet Technology platforms are already available Software is available which is multi-enterprise and workflow-driven and web-enabled Hardware is available which supports this Broadband communication is widely available The Issue Investment Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 The Future of the Supply Chain The Past The Supply Chain The Future The Collaborative Supply Network Indra’s Net Inter-connectedness Inter-dependence Inter-enterprise Freeing business to do business Linear and time-bound Copyright © SkyScape Solutions Ltd 2004 Freeing business to do business Entering the Future Today One Node Tomorrow the Whole Network Copyright © SkyScape Solutions Ltd 2004 Transformation What is needed to support the change: Real-time interaction between enterprises Real-time visibility of those interactions Ability to use the latest technology to track those interactions The ability to react quickly to changes in the market or the supply network With: Low investment costs Ease of entry into the solution Minimal time to implementation Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 The Challenge Today you have Hopefully created efficiency in your own node Moved inefficiency up or down the chain Created partnerships with those in adjoining nodes if possible Tomorrow you must Create efficiency in the entire network Eliminate inefficiency throughout the network Even where you don’t have direct controls Have partnerships that extend throughout the network Reduce time & cost by thinking non-linear Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Our Vision of The Solution Extendable beyond the enterprise Completely workflow-enabled Highly-configurable Highly interoperable with other applications Kept current to provide new state-of-the-art functionality as it becomes available in the marketplace Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Our Vision of The Solution (2) Flexible in the provision of services Ease of entry Managed service platform Scalable in terms of capacity Variable in terms of cost The “Salesforce.com” model for service logistics Easy to support Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Freeing business to do business Workflow and the Inter-Enterprise Model What does the Service Logistics Solution of the Future look like? In our opinion, the #1 requirement is that it is workflow-based Copyright © SkyScape Solutions Ltd 2004 The Workflow-Based Platform What does workflow-based mean? A workflow platform integrates the detail of your business process model with the capability of a software engine to provide your operational software platform based directly on your endto-end processes Includes: Organisational and locations integrated Job skills & roles well-understood Business continuity & change management an integral part of the end-to-end processes Integrated data modelling to support process change Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Driving Enterprise Excellence Rapid Applications Change Quality Data & System Models External Entities End to End Processes Information Security Workflow Platform Organisation Locations Goals Business Continuity Performance Measurement Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Driving Performance Measurements Satisfaction Key Performance Indicators Customers Enterprise Balanced Scorecard Suppliers Performance Quality Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Service Levels Driving Change Defining change Linking the change of process to the change of related applications Eliminating manual decisions when possible Defining the dataflows & systems models directly in the workflow model Controlling the pace of change Enabling test scenarios for change that mimic production exactly Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Driving Quality Initiatives General Document Policies Procedures Workflow Work Instructions Auditing Use Case = ISO 9001 or other quality standards Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Driving Business Continuity Business Continuity Overview Raise Emergency Alert Emergency Evacuation Procedure Convene Facilities Team Invoke Off-Site Contingency Offices Invoke IT DR Contingency Plan Evaluate Emergency (Initial ERT) Convene Emergency Management Team (EMT) Manage DR/BCP actions Invoke Site Disaster Plan Consult Business Continuity Plan (BCP) Functional Data Sheets Invoke Adverse Conditions Contingency Plan Convene Functional Emergency Teams Invoke Manual Contingency Processes Functional BCP Teams Functional Team BCP Sub Plans Communicate Internally Communicate Externally (Customers, Vendors & Media) Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Driving Value Implementation of a workflow-based platform provides The ability to rapidly respond to changing conditions Confidence that change is thorough and understood Answers to “What Next?” and enables a fast and accurate response to crises Investment in workflow brings Higher quality of change Lower cost of change Speed of change is faster Accuracy in implementation White paper on workflow excellence at our client showed a significant return on investment Published in “Excellence in Workflow 2003”, edited by Layna Fischer Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Freeing business to do business A Brief Word about Standards Courtesy of the Workflow Management Coalition (WfMC) Copyright © SkyScape Solutions Ltd 2004 The Standards Problem 1995 One standards group for process technology (workflow) Reference model + 5 interface standards Size of the average specification ~ 40 pages Workflow Business Process Management Collaborative Organizational Processes Model e-Commerce Web Services Î Wasn’t XML supposed to make our life easier? 2003 10+ standardization groups with interest in workflow 7+ standards for process models alone Size of the average specification ~ 100 pages Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Established Standardization Players Workflow Management Coalition (WfMC) Workflow Process Definition Language (WPDL/XPDL) Workflow Process Interchange (IF 4/Wf-XML) Object Management Group OMG Workflow Facility Process Definition RFP (bom/99-10-03) Extension of UML for Workflow Modeling National Institute for Standards and Technologies/MIT Process Specification Language (PSL) Process Interchange Format (PIF) Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Scope of existing standards Process Notation Standards Process View E2E BPMN Process Fragment Process Fragment Process Fragment Local Resources Local Resources Local Resources Process Definition Standards XPDL BPML BPEL4WS Process Interaction Standards Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Wf-XML WSDL SOAP Recent Standardization Players Business Process Management Initiative Business Process Modeling Language (BPML) Business Process Modeling Notation (BPMN) Business Process Query Language (BPQL) Electronic Business XML (ebXML) Business Process Schedule Specification (BPSS) OASIS Business Transaction Protocol (BTP) HP Labs / W3C Web Services Conversation Language (WSCL) SUN/BEA / W3C Web Services Choreography Interface (WSCI) IBM Business Process Web Services Flow Language (WSFL) Execution Language for Microsoft Web Services XLANG (BPEL4WS) DARPA DARPA Agent Markup Language – Services (DAML-S) Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Freeing business to do business Flexible, Variable Cost, Efficient – is this really possible? A Case Study Copyright © SkyScape Solutions Ltd 2004 A Case Study The Mission In early 2003, a service logistics provider decided to seek an improved solution for supporting its panEuropean service logistics business. SkyScape Solutions consultants served as a “Skunkworks” team for the project. Key Criteria Functionality Cost (both purchase and running) Flexibility Research Gartner and IDC information used as a starting point Confidentiality of client 40 software & consulting companies initially approached Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Software Requirements Multi-Everything Highly configurable Work-flow driven Time to implementation of solution must be minimal Real time visibility and event management Variable, transaction-based pricing on a managed service hardware solution Easily integrated with all other application platforms in use Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 A Case Study (2) Several solutions were short listed Final shortlist of two reached after 8 weeks Conference Room Pilots Key end-to-end processes were modelled in each solution Solution identified Total research process took 14 weeks Workflow savings estimated at an additional 10% of operating costs (around £2.7m) New platform would provide IT operating costs which track directly to transaction volume, providing predictability of cost in winning and implementing new business Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 A Case Study (3) The proposed solution Would provide all the capability required in a leading edge service logistics solution supporting an extended supply chain network Included advanced technologies in RFID, virtual warehousing, and event management Enabled both pro-active and re-active escalations and alerts via all current technologies to include SMS, wireless, RF and email A “no”-client web-enabled solution working on a variety of browsers for easy implementation Required no code customisation due to the objectoriented approach, but required configuration by process experts to achieve the correct workflow Time to benefit was only 26 weeks! Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Benefits Workflow management can add dramatic value to businesses in the service logistics industry including: The ability to connect an extended enterprise collaboratively, sharing process and practice where appropriate The ability to deliver robust service part availability which underpins both customer service and business continuity whilst minimising service risk Reduction in the total cost of software ownership Enabling rapid and low cost modifications to reflect and supports the dynamic requirements of your supply chain Simply put - it changes, as your business needs change Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Moving to the Future Success is more likely if your organisation Is ISO9001 certified Has a robust process model Has a culture to support change Can provide serious high-level sponsorship and ownership Expertise can help in making the transformation happen Consultancies & Software Companies with experience in doing this can make the transition easier, however… The key to success is commitment Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 Freeing business to do business Questions Or email: Sharon@skyscapesolutions.com Copyright © SkyScape Solutions Ltd 2004 Contact Details Sharon Boyes-Schiller Managing Director Sharon@skyscapesolutions.com Baranite House Whitehorse Street Baldock, Hertfordshire SG7 6QB Tel: 01462 892 101 www.skyscapesolutions.com Freeing business to do business Copyright © SkyScape Solutions Ltd 2004 The SkyScape Solutions Pyramid Freeing business to do business Copyright © SkyScape Solutions Ltd 2004
