DOCUMENT #: GSC15-PLEN-66 FOR: Information SOURCE:

Mike Pluke, TC HF Chair
Accessibility in ETSI
Source: Mike Pluke,
acting TC HF Chair
Global Standards Collaboration (GSC)
ETSI’s Approach to Accessibility
 ETSI aims to help industry and operators to avoid
creating technologies that exclude users from the
information society
 It also aims to help them increase the quality and
usability of products and services for everyone
 It addresses both these aims as part of an overall
“Design for All” approach that assures accessibility
• The first manifestation of this approach was the Design
for All guidelines document EG 202 116
Highlight of Current Activities
 Ongoing and near-future ETSI activities related to
accessibility are
• Working with CEN to address a European Mandate
(M/376) related to accessibility requirements in public
• Looking at user-interaction technologies that may reach
the mass-market in the next 10 years, anticipating
inherent accessibility problems with the technologies
and proposing how they can be avoided
Strategic Direction
 Addressing accessibility issues has been
considered by some as an unwelcome obligation
on industry
 However, today’s customers will all demand fullyfeatured products and services as they get older
 This can only be achieved if these products and
services can be used by people with diminishing
physical and mental abilities
 Therefore addressing accessibility is now
becoming an important market-driven necessity
 Commercial pressures dictate that product
features benefit the widest range of customers
• ETSI’s approach to Personalization can allow every
customer to have the personalized experience that they
greatly value, whilst simultaneously providing support
for a wide range of specialized accessibility solutions
 As more eHealth solutions are deployed, it will be
necessary to achieve high levels of accessibility to
ensure that clients with a very broad range of
impairments can successfully use the systems
Next Steps/Actions
 Produce an ETSI Guide that helps industry to
introduce innovative user-interaction technologies
without creating new accessibility barriers
 Respond to European Commission Mandate
M/376 on accessibility in public procurement in a
way that helps industry to follow a common
approach throughout the world e.g. similar to what
is required today for the US market
 Identify emerging areas where special accessibility
focus is needed e.g. eHealth
Supplementary Slides
Mandate M/376 (1)
 Standardization Mandate M/376 was proposed by
the European Commission in support of European
Accessibility requirements for public procurement
of products and services in the ICT domain and
was accepted by CEN, CENELEC and ETSI in
December 2005.
Mandate M/376 (2)
 The main objectives of the Mandate are
summarised as:
• to harmonise and facilitate the public procurement of
accessible ICT products and services by identifying a
set of functional European accessibility requirements for
public procurement of products and services in the ICT
domain, and
• to provide a mechanism through which the public
procurers have access to an electronic toolkit, enabling
them to make use of these harmonised requirements in
procurement process.
Future User Interaction Technologies
 The work looking at future user interaction
technologies, and accessibility issues associated
with them is
• producing roadmaps of the predicted deployment of the
user interaction technologies
• producing an analysis of each technology identifying its
benefits to all users, potential problems for some users,
and ways around the problems
• being undertaken by Specialist Task Force STF377:
Personalization and User Profile
 ETSI work on Personalization and User Profile
Management contained in:
• ES 202 746 Human Factors (HF); Personalization and User Profile
Management; User Profile Preferences and Information
 describes the standardized elements of a user profile
• TS 102 747 Human Factors (HF); Personalization and User Profile
Management; Architectural Framework
 specifies the personalization architecture
• EG 202 325 Human Factors (HF); User Profile Management
 an overview of the outline ideas behind the personalization approach