Proceedings of World Business and Social Science Research Conference
25-25 October, 2013, Novotel Bangkok on Siam Square, Bangkok, Thailand, ISBN: 978-1-922069-33-7
An Exploratory Study on Information Technology Adoption
by SMEs in Brunei Darussalam
Chin Kang Chen and Mahani Hamdan
SMEs are an important part of any economy. They constitute a high percentage
of businesses in many developing countries. Information Technology (IT) which
has been advancing for years now brings new meaning for people doing
business around the globe. Indeed, IT has become so common that some
SMEs assert that it is no longer seen as an advantage because almost every
organisation is using it. The objective of this paper is to show the importance of
IT adoption in Brunei SMEs. IT not only can help SMEs in organising business
data information, but also preparing and managing accounts so work processes
can be performed effectively and efficiently. In this paper, the use of Accounting
Information System (AIS) or any software in Brunei SMEs is explored. The
paper looks at how SMEs have used IT in the restaurant and catering sector,
and investigates factors that contribute to the development and hindrance of IT
adoption. Initial interviews were conducted with eight owner-managers of SMEs
to elicit their perspectives on the adoption of IT. A short survey was also
prepared and conducted with 163 SMEs to find out software packages they
have been using. Findings revealed that many firms used basic software
package (Excel) to help with their accounting needs. Although there is growing
interest and increasing practical experience in the use of IT, cost remains a
major factor for the lack of technological sophistication. The study thus
suggests local SMEs to see IT as a key part of business success, and to reap
greater benefits from the IT adoption. A strong support system from relevant
government and private agencies is essential, and training is fundamental for
effective understanding and application.
Track: Accounting
Keywords: Information Technology, Accounting Information Systems, Small and
Medium Enterprises, Brunei, Accounting.
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Mr. Chin Kang Chen
Email: chinkang.chen@ubd.edu.bn
Dr. Mahani Hamdan
Email: mahani.hamdan@ubd.edu.bn
Faculty of Business, Economics & Policy Studies, Universiti Brunei Darussalam, Jalan Tungku Link,
Gadong BE1410, Negara Brunei Darussalam, Tel: +673 2 463001, Fax: +673 2 463017