)
Meeting Agenda
•
•
Meeting A~gen d a
All Hands Staff Meeting
I Time
February 19, 2009
MIS Conference Room
Topic
Date
Location
10
1
•
I 2:00pm
Discussion Item
Frank
@,
Customer Service
@,
Phone Messages
@;
LiveTime
@
Developing Procedures
@,
Developing Standards
@;
Bond Projects
@,
4/10
@,
Other
•
Meeting Minutes
•
•
Meeting Minutes
Topic
Date
Location
Facilitator
ID
1
Frank
All Hands Staff Meeting
February19,2009
I Time
MIS Office Area
Frank Smith
I Scribe
I 2:00pm
I Elizabeth Thornhill
Discussion Item
Facilitator
Frank
Meetings Scheduled
Frank mentioned that he plans to meet
once a month for an All Hands Staff
meeting to discuss issues that are going
on.
Customer Service
Frank discussed that his and Deanna's
main objective is customer service. If
you have issues, try not to show that in
public. Give customer respect and
don't get involved in areas that are not
your responsibility.
Phone Messages
Frank expressed if you anticipate being
out of the office for a length of time,
please put a phone message saying that
you are out and who they can call in
your absence.
LiveTime
Frank briefly discussed that we are
waiting on customization. We will be
playing with it to find out the best way
it can be used. If anyone is interested
on working with Brian on the initial
development, send an email to Frank or
Brian.
Development Procedures
Frank knows that a number of you are
working to develop procedures to work
on something we can use as a guide.
Each of you need to be able to pull up a
document and know what needs to be
done. We need to have familarity or
find the answer if need be.
Bond Projects
Frank discussed where the Bond Project
is going and where it's headed.
Basically, at this point, the lSI phase is
the Eastside - North Apple Valley
Public Safety Facility. It will be shared
with Apple Valley Fire Dept. The 2nd
Phase Westside -looking at that for a
center. Probably won't go that route if
under 10,000 students. Shortly after
that pre-development restructure on
campus. Breaking round June-July
2009. Remodelization at end of year.
No change order will be allowed once
construction starts. Getting standards
together is where we are right now.
•
•
Meeting Minutes
•
•
4/10
-
-
•
Frank mentiioned that Cabinet is
discusing possibility what eveyone
thinks about 9/80 = 3 day weekend
every other weekend. Trying to get a
pole out there. 4/10 did not work for
students last year so Cabinet is working
on getting a pole out there for 9/80.
Within the department only 2 =Vote
Yes on 9/80.
Frank is open to flexible schedule.
Deanna may be open to flexible
schedule but need to discuss with her.
We just need to make sure we are here
to provide support to people on campus.
•
Meeting Minutes
•
•
Meeting Minutes
Topic
Date
Location
ID
AIl Hands Staff Meeting
March 20, 2009
I Time
MIS Office Area
I 11:00am
Discussion Item
Facilitator
****************** * * ** * *
Meeting Notes - Feb. 19, 2009
Meetings Scheduled
Frank mentioned that he plans to meet
once a month for an AIl Hands Staff
meeting to discuss issues that are going
on.
Customer Service
Frank discussed that his and Deanna's
main objective is customer service. If
you have issues, try not to show that in
public. Give customer respect and
don't get involved in areas that are not
your responsibility.
Phone Messages
Frank expressed if you anticipate being
out of the office for a length of time,
please put a phone message saying that
you are out and who they can call in
your absence.
LiveTime
Frank briefly discussed that we are
waiting on customization. We will be
playing with it to find out the best way
it can be used. If anyone is interested
on working with Brian on the initial
development, send an email to Frank or
Brian.
Development Procedures
Frank knows that a number of you are
working to develop procedures to work
on something we can use as a guide.
Each of you need to be able to pull up a
document and know what needs to be
done. We need to have familarity or
•
•
Meeting Minutes
•
•
find the answer if need be.
Bond Projects
- Frank discussed where the Bond Project
is going and where it's headed.
Basically, at this point, the lSI phase is
the Eastside - North Apple Valley
Public Safety Facility. It will be shared
with Apple Valley Fire Dept. The 2nd
Phase Westside -looking at that for a
center. Probably won't go that route if
under 10,000 students. Shortly after
that pre-development restructure on
campus. Breaking round June-July
2009. Remodelization at end of year.
No change order will be allowed once
construction starts. Getting standards
together is where we are right now.
4/10
-
-
•
Frank mentiioned that Cabinet is
discusing possibility what eveyone
thinks about 9/80 = 3 day weekend
every other weekend. Trying to get a
pole out there. 4/10 did not work for
students last year so Cabinet is working
on getting a pole out there for 9/80.
Within the department only 2 =Vote
Yes on 9/80.
Frank is open to flexible schedule.
Deanna may be open to flexible
schedule but need to discuss with her.
We just need to make sure we are here
to provide support to people on campus.
•
Meeting Minutes
•
•
Meeting Minutes
Topic
Date
Location
Facilitator
10
All Hands Staff Meeting
April 23, 2009
I Time
MIS Office Area
Frank Smith
I Scribe
I 1:30pm
I Elizabeth Thornhill
Discussion Item
Facilitator
Frank
@,
New Personnel- Help Desk
@.,
Wait List Project
@,
Absence Line, Ext. 2336
@.
Bond Projects
@,
Live Time
@.-.
RAMTalk
@.
Site Visit
*************************************
February 19, 2009
Meetings Scheduled
Frank mentioned that he plans to meet
once a month for an All Hands Staff
meeting to discuss issues that are going
on.
Customer Service
Frank discussed that his and Deanna's
main objective is customer service. If
you have issues, try not to show that in
public. Give customer respect and
don't get involved in areas that are not
your responsibility.
Phone Messages
Frank expressed if you anticipate being
out of the office for a length of time,
please put a phone message saying that
you are out and who they can call in
your absence.
LiveTime
Frank briefly discussed that we are
waiting on customization. We will be
playing with it to find out the best way
it can be used. If anyone is interested
on working with Brian on the initial
development, send an email to Frank or
Brian.
•
•
Meeting Minutes
•
•
Development Procedures
Frank knows that a number of you are
working to develop procedures to work
on something we can use as a guide.
Each of you need to be able to pull up a
document and know what needs to be
done. We need to have familarity or
find the answer if need be.
Bond Projects
Frank discussed where the Bond Project
is going and where it's headed.
Basically, at this point, the 151 phase is
the Eastside - North Apple Valley
Public Safety Facility. It will be shared
with Apple Valley Fire Dept. The 2nd
Phase Westside -looking at that for a
center. Probably won't go that route if
under 10,000 students. Shortly after
that pre-development restructure on
campus. Breaking round June-July
2009. Remodelization at end of year.
No change order will be allowed once
construction starts. Getting standards
together is where we are right now.
4/10
-
-
•
Frank mentioned that Cabinet is
discusing possibility what eveyone
thinks about 9/80 = 3 day weekend
every other weekend. Trying to get a
pole out there. 4/10 did not work for
students last year so Cabinet is working
on getting a pole out there for 9/80.
Within the department only 2 =Vote
Yes on 9/80.
Frank is open to flexible schedule.
Deanna may be open to flexible
schedule but need to discuss with her.
We just need to make sure we are here
to provide support to people on campus.
•
Meeting Minutes
•
•
Meeting Minutes
Topic
Date
Location
Facilitator
10
@,
-
@,
@.
-
@.
-
@
-
@.
-
@,
-
@.
-
•
All Hands Staff Meeting
I Time
May 28, 2009
MIS Office Area
Frank Smith
I Scribe
I 2:30pm
I Elizabeth Thornhill
Discussion Item
Facilitator
Faculty Staff Training
Frank discussed he would like to provide
regular training for all staff. Possibly have
two trainings a semester. Start giving some
thought, especially for new staff that comes
in. Possibly take courses on-line.
Frank
New Personnel- Help Desk
Still waiting. Still being recruited.
Frank
Live Time
Working with Chad and ironing out issues.
New system and setting it up was close as
possoble to OPRA that are similar to reduce
learning curve. Making it easier to progress
it later.
Frank
Open to Deanna
Deanna introduced Anton and made sure
everyone already met him.
Deanna
CIS
Mo wants to know why are we catering to
CIS? They have keys to unlock the
computers after we lock them. Frank said
that we are working on a resolution. We
have no policy on campus and we are
working on a procedure which has to be
developed first.
Mo
Phone - Name ID
Mo said this is not going to happen. Too
expensive. We have to discuss it more per
Frank.
Mo
Emergency Trouble Ticket
Mo said since LT. have been getting these
emergency trouble tickets alot. Why do we
get stuck with them when it is poor planning
on their end. Frank mentioned to remember
that V.P., President get priority.
Mo
Announcement for Auto Attendant
Departments only voice recognition. Get
Parlance to implement it.
Mo
•
Meeting Minutes
•
•
@­
-
24/7 Support
Mo discussed that he is always having to
come in emergency fixes in the middle of
the night and on the weekends. Frank is
now aware of it and would like to look at in
the future and work on how LT. can get
compensted for it.
Mo
**************************************
April 23, 2009
New Personnel
Deanna announced the following:
- Help Desk position has flown and it is
now closed. Committee will be formed
in a couple of weeks and will meet soon
after to start the process.
- Lead Programmer position has been
filled and has been accepted by Anton
Morrissett. He has worked at VVC as a
consultant and is familiar with Datatel.
Deanna will take him around on his first
day and introduce him to everyone.
Wait List Project
Deanna discussed and explained the Wait List Project
should normally be a 6 month implementation but is
currently being rollout.
Absence Line, Ext. 2336
Frank mentioned on any future absences or if you are
going to be late, please call Ext. 2336 and leave a
message.
Bond Projects
Frank briefly discussed that we are full steam ahead
on the construction for the East Side that will be
located next to Walmart in Apple Valley. The build
for the West side coming up in May. Land is in
Escrow and the location is out by SuperTarget in
Apple Valley.
Live Time
Justin is working on implmenting LiveTime. Frank
discussed that the plan is to take Opra and mimic it to
LiveTime. It would be faster and easier and we can
always add to it later.
RAMTalk
Deanna discussed that RamTalk will be out of
service as of May 1st •
Site Visit
Deanna wanted to make everyone aware of the
Matriculation Site Visit that will take place at VVC
on April 28 & 29 th • Please be on your best behavior
and if you are approached with questions, please be
truthful. If you don't know the answer, just let them
know that.
•
I
•
Meeting Minutes
•
•
Blackaboard
Deanna mentioned that she is planning to bring
Blackboard back on campus again to do another
demo on the transaction system. Also, bringing
SARS to do a demo.
*************************************
February 19, 2009
Meetings Scheduled
Frank mentioned that he plans to meet
once a month for an All Hands Staff
meeting to discuss issues that are going
on.
Customer Service
- Frank discussed that his and Deanna's
main objective is customer service. If
you have issues, try not to show that in
public. Give customer respect and
don't get involved in areas that are not
your responsibility.
Phone Messages
- Frank expressed if you anticipate being
out of the office for a length of time,
please put a phone message saying that
you are out and who they can call in
your absence.
LiveTime
Frank briefly discussed that we are
waiting on customization. We will be
playing with it to find out the best way
it can be used. If anyone is interested
on working with Brian on the initial
development, send an email to Frank or
Brian.
Development Procedures
- Frank knows that a number of you are
working to develop procedures to work
on something we can use as a guide.
Each of you need to be able to pull up a
document and know what needs to be
done. We need to have familarity or
find the answer if need be.
Bond Projects
Frank discussed where the Bond Project
is going and where it's headed.
Basically, at this point, the 1st phase is
the Eastside - North Apple Valley
Public Safety Facility. It will be shared
with Apple Valley Fire Dept. The 2nd
Phase Westside -looking at that for a
center. Probably won't go that route if
under 10,000 students. Shortly after
that pre-development restructure on
campus. Breaking round June-July
2009. Remodelization at end of year.
No change order will be allowed once
construction starts. Getting standards
•
•
Meeting Minutes
•
•
together is where we are right now.
4/10
-
-
-
•
Frank mentioned that Cabinet is
discusing possibility what eveyone
thinks about 9/80 = 3 day weekend
every other weekend. Trying to get a
pole out there. 4/10 did not work for
students last year so Cabinet is working
on getting a pole out there for 9/80.
Within the department only 2 =Vote
Yes on 9/80.
Frank is open to flexible schedule.
Deanna may be open to flexible
schedule but need to discuss with her.
We j list need to make sure we are here
to provide support to people on campus.
•
Meeting Minutes
•
•
Meeting Agenda
Topic
Date
Location
Facilitator
Visitor
ID
•
All Hands Staff Meeting
July 16, 2009
I Time
I 8:00 a.m.
MIS Office Area
Frank Smith
GH Javaheripour
Discussion Item
Facilitator
@,
GH
-@
Training for Faculty/Staff
Frank
-@
LiveTime
Frank
-@
Standards for Equipment and Support
Services
Frank
GH
•
Meeting Minutes
•
•
**************************************
May 28,2009
Faculty Staff Training
Frank discussed he would like to provide
regular training for all staff. Possibly have
two trainings a semester. Start giving some
thought, especially for new staff that comes
in. Possibly take courses on-line.
New Personnel - Help Desk
- Still waiting. Still being recruited.
Live Time
- Working with Chad and ironing out issues.
New system and setting it up was close as
possoble to OPRA that are similar to reduce
learning curve. Making it easier to progress
it later.
Open to Deanna
- Deanna introduced Anton and made sure
everyone already met him.
Deanna
Frank
Deanna
Mo
CIS
-
•
Frank
Mo wants to know why are we catering to
CIS? They have keys to unlock the
computers after we lock them. Frank said
that we are working on a resolution. We
have no policy on campus and we are
working on a procedure which has to be
developed first.
Phone - Name ID
- Mo said this is not going to happen. Too
expensive. We have to discuss it more per
Frank.
Mo
Emergency Trouble Ticket
Mo said since LT. have been getting these
emergency trouble tickets alot. Why do we
get stuck with them when it is poor planning
on their end. Frank mentioned to remember
that V.P., President get priority.
Mo
Announcement for Auto Attendant
- Departments only voice recognition. Get
Mo
•
Meeting Minutes
•
•
Parlance to implement it.
24/7 Support
Mo discussed that he is always having to
come in emergency fixes in the middle of
the night and on the weekends. Frank is
now aware of it and would like to look at in
the future and work on how LT. can get
compensted for it.
Mo
**************************************
April 23, 2009
New Personnel
Deanna announced the following:
Help Desk position has flown and it is
now closed. Committee will be formed
in a couple of weeks and will meet soon
after to start the process.
- Lead Programmer position has been
filled and has been accepted by Anton
Morrissett. He has worked at VVC as a
consultant and is familiar with Datatel.
Deanna will take him around on his first
day and introduce him to everyone.
Wait List Project
Deanna discussed and explained the Wait List Project
should normally be a 6 month implementation but is
currently being rollout.
Absence Line, Ext. 2336
Frank mentioned on any future absences or if you are
going to be late, please call Ext. 2336 and leave a
message.
Bond Projects
Frank briefly discussed that we are full steam ahead
on the construction for the East Side that will be
located next to Walmart in Apple Valley. The build
for the West side coming up in May. Land is in
Escrow and the location is out by SuperTarget in
Apple Valley.
Live Time
Justin is working on implmenting LiveTime. Frank
discussed that the plan is to take Opra and mimic it to
LiveTime. It would be faster and easier and we can
always add to it later.
RAMTalk
Deanna discussed that RamTalk will be out of
service as of May 1st.
Site Visit
Deanna wanted to make everyone aware of the
Matriculation Site Visit that will take place at VVC
on April 28 & 29 th • Please be on your best behavior
and if you are approached with questions, please be
•
•
Meeting Minutes
•
•
truthful. If you don't know the answer, just let them
know that.
Blackaboard
Deanna mentioned that she is planning to bring
Blackboard back on campus again to do another
demo on the transaction system. Also, bringing
SARS to do a demo.
*************************************
February 19, 2009
Meetings Scheduled
- Frank mentioned that he plans to meet
once a month for an All Hands Staff
meeting to discuss issues that are going
on.
Customer Service
Frank discussed that his and Deanna's
main objective is customer service. If
you have issues, try not to show that in
public. Give customer respect and
don't get involved in areas that are not
your responsibility.
Phone Messages
Frank expressed if you anticipate being
out of the office for a length of time,
please put a phone message saying that
you are out and who they can call in
your absence.
LiveTime
- Frank briefly discussed that we are
waiting on customization. We will be
playing with it to find out the best way
it can be used. If anyone is interested
on working with Brian on the initial
development, send an email to Frank or
Brian.
Development Procedures
- Frank knows that a number of you are
working to develop procedures to work
on something we can use as a guide.
Each of you need to be able to pull up a
document and know what needs to be
done. We need to have familarity or
find the answer if need be.
Bond Projects
- Frank discussed where the Bond Project
is going and where it's headed.
Basically, at this point, the 1sl phase is
the Eastside - North Apple Valley
Public Safety Facility. It will be shared
with Apple Valley Fire Dept. The 2nd
Phase Westside -looking at that for a
center. Probably won't go that route if
under 10,000 students. Shortly after
that pre-development restructure on
campus. Breaking round June-july
2009. Remodelization at end of year.
•
•
Meeting Minutes
•
No change order will be allowed once
construction starts. Getting standards
together is where we are right now.
4/10
-
-
•
Frank mentioned that Cabinet is
discusing possibility what eveyone
thinks about 9/80 = 3 day weekend
every other weekend. Trying to get a
pole out there. 4/10 did not work for
students last year so Cabinet is working
on getting a pole out there for 9/80.
Within the department only 2 =Vote
Yes on 9/80.
Frank is open to flexible schedule.
Deanna may be open to flexible
schedule but need to discuss with her.
We just need to make sure we are here
to provide support to people on campus.
•
Meeting Minutes
•
•
Meeting Agenda
Topic
Date
Location
Facilitator
Visitor
ID
All Hands Staff Meeting
July 16, 2009
I Time
MIS Office Area
Frank Smith
GH Javaheripour
Discussion Item
I 8:00 a.m.
Facilitator
@,­
GH
~
Training for Faculty/Staff
Frank
@.
LiveTime
Frank
@,­
Standards for Equipment and Support
Services
Frank
GH
**************************************
May 28, 2009
Faculty StafITraining
- Frank discussed he would like to provide
regular training for all staff. Possibly have
two trainings a semester. Start giving some
thought, especially for new staff that comes
in. Possibly take courses on-line.
New Personnel- Help Desk
Still waiting. Still being recruited.
Live Time
- Working with Chad and ironing out issues.
New system and setting it up was close as
possoble to OPRA that are similar to reduce
Frank
Deanna
Frank
learning curve. Making it easier to progress
it later.
Open to Deanna
Deanna introduced Anton and made sure
everyone already met him.
CIS
Mo
-
•
Deanna
Mo wants to know why are we catering to
CIS? Thev have keys to unlock the
•
Meeting Minutes
•
•
computers after we lock them. Frank said
that we are working on a resolution. We
have no policy on campus and we are
working on a procedure which has to be
developed first.
Phone ­ Name ID
Mo said this is not going to happen. Too
expensive. We have to discuss it more per
Frank.
Mo
Emergency Trouble Ticket
- Mo said since LT. have been getting these
emergency trouble tickets alot. Why do we
get stuck with them when it is poor planning
on their end. Frank mentioned to remember
that V.P., President get priority.
Mo
Announcement for Auto Attendant
Departments only voice recognition. Get
Parlance to implement it.
Mo
24/7 Support
- Mo discussed that he is always having to
come in emergency fixes in the middle of
the night and on the weekends. Frank is
now aware of it and would like to look at in
the future and work on how LT. can get
compensted for it.
Mo
**************************************
April 23, 2009
New Personnel
Deanna announced the following:
- Help Desk position has flown and it is
now closed. Committee will be formed
in a couple of weeks and will meet soon
after to start the process.
Lead Programmer position has been
filled and has been accepted by Anton
Morrissett. He has worked at VVC as a
consultant and is familiar with Datatel.
Deanna will take him around on his first
day and introduce him to everyone.
Wait List Project
Deanna discussed and explained the Wait List Project
should normally be a 6 month implementation but is
currently being rollout.
Absence Line, Ext. 2336
Frank mentioned on any future absences or if you are
going to be late, please call Ext. 2336 and leave a
message.
Bond Projects
Frank briefly discussed that we are full steam ahead
on the construction for the East Side that will be
•
•
Meeting Minutes
•
•
located next to Walmart in Apple Valley. The build
for the West side coming up in May. Land is in
Escrow and the location is out by SuperTarget in
Apple Valley.
Live Time
Justin is working on implmenting LiveTime. Frank
discussed that the plan is to take Opra and mimic it to
LiveTime. It would be faster and easier and we can
always add to it later.
RAMTalk
Deanna discussed that RamTalk will be out of
service as of May 1st •
Site Visit
Deanna wanted to make everyone aware of the
Matriculation Site Visit that will take place at VVC
on April 28 & 29 th • Please be on your best behavior
and if you are approached with questions, please be
truthful. If you don't know the answer, just let them
know that.
Blackaboard
Deanna mentioned that she is planning to bring
Blackboard back on campus again to do another
demo on the transaction system. Also, bringing
SARS to do a demo.
*************************************
February 19, 2009
Meetings Scheduled
- Frank mentioned that he plans to meet
once a month for an All Hands Staff
meeting to discuss issues that are going
on.
Customer Service
- Frank discussed that his and Deanna's
main objective is customer service. If
you have issues, try not to show that in
public. Give customer respect and
don't get involved in areas that are not
your responsibility.
Phone Messages
- Frank expressed if you anticipate being
out of the office for a length of time,
please put a phone message saying that
you are out and who they can call in
your absence.
LiveTime
- Frank briefly discussed that we are
waiting on customization. We will be
playing with it to find out the best way
it can be used. If anyone is interested
on working with Brian on the initial
development, send an email to Frank or
Brian.
Development Procedures
•
•
Meeting Minutes
•
•
Frank knows that a number of you are
working to develop procedures to work
on something we can use as a guide.
Each of you need to be able to pull up a
document and know what needs to be
done. We need to have familarity or
find the answer if need be.
Bond Projects
- Frank discussed where the Bond Project
is going and where it's headed.
Basically, at this point, the 1sl phase is
the Eastside - North Apple Valley
Public Safety Facility. It will be shared
with Apple Valley Fire Dept. The 2nd
Phase Westside -looking at that for a
center. Probably won't go that route if
under 10,000 students. Shortly after
that pre-development restructure on
campus. Breaking round June-July
2009. Remodelization at end of year.
No change order will be allowed once
construction starts. Getting standards
together is where we are right now.
-
4/10
-
-
•
Frank mentioned that Cabinet is
discusing possibility what eveyone
thinks about 9/80 = 3 day weekend
every other weekend. Trying to get a
pole out there. 4/10 did not work for
students last year so Cabinet is working
on getting a pole out there for 9/80.
Within the department only 2 =Vote
Yes on 9/80.
Frank is open to flexible schedule.
Deanna may be open to flexible
schedule but need to discuss with her.
We just need to make sure we are here
to provide support to people on campus.
•