Proceedings of Annual Paris Business Research Conference 13 - 14 August 2015, Crowne Plaza Hotel Republique, Paris, France ISBN: 978-1-922069-82-5 Customer Satisfaction in Islamic Versus Non-Islamic Banks in Qatar Rami Zeitun*, Ousama Anam and Lara Tayara This research project assesses and compares the customer satisfaction between Islamic and non-Islamic banks in Qatar. In this study we show that there is a significant difference in terms of customers satisfaction in both Islamic and non-Islamic banks. The result shows that 39 percent of the customers dealing with Islamic banks are Qatari Muslims. It is worth mentioning that the Islamic banking system is fairly new. On the other hand, looking at the cultural perspective, the loyalty to Islam religion (law) could be the main reason for Muslim customers to require and ask for the Islamic banking services. However, non-Muslims subscribe to Islamic banking products and services because of the multi-cultural society in Qatar. In accordance with previous studies, we find that customers expectation is higher than banks service provided by banks irrespective to its type. The results also suggest that both Islamic and non-Islamic banks should focus more on products offered by banks and banks experience and proficiency. The banks also must enforce and constantly educate their staff about the importance of customer services that enhances customers satisfactions. Keywords: Islamic Banks, Customer Satisfaction, Non-Islamic Banks, Qatar *Dr. Rami Zeitun, Corresponding Author. Qatar University, College of Business and Economics, Department of Finance and Economic, Tel.: +974 4403 5092, Fax. : +974 4403 5081, P.O.Box: 2713-Doha-Qatar, Email: rami.zeitun@qu.edu.qa .