

NC
Voting
Site
Station
Guide
Revised2015
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
Our democratic process relies and depends
on the dedicated efforts of election workers.
Thank you for investing in the future of your
community and our great state by serving
at the polls.
Kim Westbrook Strach
Executive Director,
North Carolina State Board of Elections
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
CONTENTS
Acceptable ID
Acceptable Photo ID .............................................................................................................................1
NC Driver License (New) ...................................................................................................................... 2
NC Driver License (Old) ...................................................................................................................... 3
DMV Non-Operator State Identification Card (New) ............................................................................ 4
DMV Non-Operator State Identification Card (Old) ............................................................................. 5
U.S. Passport Book ........................................................................................................................... 6
U.S. Passport Card .............................................................................................................................. 7
U.S. Military ID - Active ....................................................................................................................... 8
U.S. Military ID (Dependent, Civilian Contractor, Retired) ..................................................................... 9
U.S. Veterans Affairs ID (New) ............................................................................................................10
U.S. Veterans Affairs ID (Old) .............................................................................................................11
Tribal Enrollment Card ...................................................................................................................... 12
Out-Of-State Driver License or Non-Operator Identification Card ..................................................... 13
ID Expiration Requirements ............................................................................................................... 14
ID Requirements: Acceptable Only if Unexpired ................................................................................. 15
ID Expiration Exceptions for NC DMV License and ID Cards ............................................................... 16
ID Expiration Exceptions for Military and Veterans ID Cards ............................................................... 17
To determine whether a voter was older than 70 when the photo ID expired ..................................... 18
For voters whose photo ID expires on the date they present to vote: .................................................. 19
Contents|1
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
Check-in Station
Check-in Procedures Law ............................................................................................................. 1
Check-in Procedures .................................................................................................................... 2
Voting Procedures ........................................................................................................................ 3
Voter Does Not Present Acceptable ID .......................................................................................... 5
Voter Indicates Religious Objection ............................................................................................... 6
Religious Objection Not Found...................................................................................................... 7
Natural Disaster ........................................................................................................................... 8
Voter Unwilling to Provide ID ....................................................................................................... 9
Voter Presents Wrong Type of Photo ID .........................................................................................10
Voter Will Not State Name ...........................................................................................................13
Helpful Suggestions if Unable to Locate Voter Record ...................................................................15
Unable to Locate Voter's Name ....................................................................................................16
Name Stated by Voter Does Not Match Voter Record ....................................................................18
Voter Will Not State Address ........................................................................................................ 21
Unreported Move (Incorrect Address) Guidance ........................................................................... 23
Moved 30 or More Days to Address Within County (Unreported Move) ........................................ 24
Moved Less than 30 Days to Address Within County .................................................................... 25
Moved to Address in Another County .......................................................................................... 26
Voter is Unaffiliated (Partisan Primary Election) ............................................................................ 28
Voter Desires to Vote Different Party Ballot than Affiliated Party .................................................... 29
Voter Status Overview ................................................................................................................. 31
Voter is Inactive ........................................................................................................................... 32
Record Indicates Voter Has Already Voted..................................................................................... 33
Contents|2
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
Check-in Station (cont.)
Record Indicates HAVA ID is Required ..........................................................................................34
Voter Has No Eligible Ballot Style .................................................................................................35
Confirm Photo ID Meets Expiration Requirements .........................................................................37
Voter's ID is Expired .....................................................................................................................38
Determining Whether Name is Substantially Equivalent.................................................................40
Voter Name is Not Substantially Equivalent ..................................................................................41
Determining Reasonable Resemblance of Photo ...........................................................................43
If Reasonable Resemblance Cannot be Determined .....................................................................44
Determination of Eligibility ..........................................................................................................46
Statement of Eligibility to Vote .....................................................................................................47
Curbside Station
Curbside Voting Law...................................................................................................................... 1
Curbside Voting Identification Requirements ................................................................................ 2
Curbside Voting Procedures (Part 1 - Exterior) ................................................................................ 3
Curbside Voting Procedures (Part 2 - Interior) ................................................................................ 4
Curbside Voting Procedures (Part 3 - Exterior) ................................................................................ 5
Curbside Oath ............................................................................................................................. 6
Help Station
Welcome to the Help Station ......................................................................................................... 1
Provisional Voting – General Guidance ......................................................................................... 2
Provisional Voting Reasons ........................................................................................................ 3-6
Contents|3
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
Help Station (cont.)
Provisional Voting Administrative Procedures (Manual) .................................................................. 7
Provisional Voting Administrative Procedures (SOSA/OVRD) .......................................................... 8
Provisional Voter Instructions ........................................................................................................ 9
Election Official Provisional Voting Checklist .................................................................................10
Provisional Voting Reason: No Acceptable ID (Required Notifications) ..........................................11
No Acceptable ID - Alterative Voting Options (Absentee Request Deadline Has Not Passed) .......12
No Acceptable ID - Alternative Voting Options (Absentee Request Deadline Has Passed) ..............13
No Acceptable ID Provisional Voting Options ...............................................................................14
Vote Provisional Ballot and Present Acceptable ID before Canvass ...............................................15
Complete Reasonable Impediment Declaration and Vote Provisional Ballot ..................................16
Reasonable Impediment Guidance ..............................................................................................17
Reasonable Impediment Reasons ................................................................................................18
Acknowledgment of Voting Options – Absentee By Mail ...............................................................19
Absentee Voting by Mail Option ..................................................................................................20
Voter Chooses Not to Vote Provisionally (Acknowledgment of Voting Options) ...............................21
No Acceptable ID - Religious Objection .......................................................................................22
No Acceptable ID - Nonreasonable Resemblance ........................................................................23
Voter Unwilling to Provide ID .......................................................................................................24
No Record of Registration – If Same Day Registration Allowed ......................................................25
Provisional Voting Reason: No Record of Registration ...................................................................26
Unreported Moves - Address Provided by Voter Does Not Match Address in Voter Record. ............27
Unreported Move Guidance (General) .........................................................................................28
Unreported Move – Precinct Transfer Guidance ............................................................................29
Contents|4
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Help Station (cont.)
Provisional
Provisional
Provisional
Provisional
Provisional
Provisional
Provisional
Provisional
Provisional
Voting Reason: Unreported Move (New or Central Precinct) ........................................30
Voting Reason: Unreported Move (Old Precinct)...........................................................31
Voting Reason: Previously Removed ............................................................................32
Voting Reason: Unrecognized Address (Geocode Issue) ...............................................33
Voting Reason: Incorrect Precinct ................................................................................34
Voting Reason: Incorrect Party ....................................................................................35
Voting Reason: Voter Already Voted ...........................................................................36
Voting Reason: Jurisdiction Dispute (No Eligible Ballot Style) .......................................37
Voting Reason: Jurisdiction Dispute (Disputed Contests) ..............................................38
Ballot Station
Ballot Station Procedures (Optical Scan)......................................................................................... 1
Ballot Station Procedures (Electronic) ............................................................................................ 2
Ballot Issues ................................................................................................................................. 3
Voter Assistance
Voter Assistance: Who is Entitled to Assistance? ............................................................................ 1
Voter Assistance: Who May Assist ................................................................................................. 2
Voter Assistance: Improper Assistance ........................................................................................... 3
Contents|5
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Acceptable Photo ID
NC Drivers License
NC DMV State
Identification Card
U.S. Passport
U.S. Military ID
U.S. Veterans ID Card
Tribal Enrollment Card
Acceptable ID |1
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
NC Driver License (New)
• Must have a printed expiration date that is not more than
four years before presented.
• Address on the ID card does not need to match address in
voter record.
• Address on the ID card does not need to match address
stated by voter.
Includes:
Driver License
Commercial Driver License
Limited or Full Provisional License
Limited Learner Permit
Motorcycle Learner Permit
Name
Primary
Photo
Expiration
Date
Secondary
Photos
Acceptable ID |2
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
NC Driver License (Old)
• Must have a printed expiration date that is not more than
four years before presented.
• Address on the ID card does not need to match address in
voter record.
• Address on the ID card does not need to match address
stated by voter.
Includes:
Driver License
Commercial Driver License
Limited or Full Provisional License
Limited Learner Permit
Motorcycle Learner Permit
Name
Jason Doe
Expiration
Date
Primary
Photo
Secondary
Photos
Acceptable ID |3
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
U.S. Passport Book
• Must not be expired.
Includes:
• Passport Book
• Passport Cards
Name
Primary
Photo
Expiration
Date
Acceptable ID |6
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
U.S. Passport Card
• Must not be expired.
Includes:
• Passport Book
• Passport Cards
Name
Primary
Photo
Secondary
Photos
Expiration Date
Acceptable ID |7
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
U.S. Military ID - Active
• Must be unexpired if it has
an expiration date.
• No requirement that it have
a printed expiration or
issuance date.
• May have blue or green
horizontal band across it.
Primary
Photo
Expiration
Date
Branches Include:
• U.S. Army
• Army National Guard
• U.S. Navy
• U.S. Air Force
• Air National Guard
• U.S. Marines
• U.S. Coast Guard
Name
Acceptable ID |8
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U.S. Military ID (Dependent, Civilian Contractor, Retired)
• Must be unexpired if it has an expiration date.
• No requirement that it have a printed expiration or issuance date.
Photo
Branches Include:
• U.S. Army Reserves
• U.S. Navy Reserves
• U.S. Air Force Reserves
• U.S. Marines Reserves
• U.S. Coast Guard Reserves
Colors Include:
•
•
•
•
Green: Reserve
Blue: Retired
Red: Reserve Retired
Tan: Active Duty, Disabled,
Medal of Honor Recipient, etc.
Name
Expiration Date
Acceptable ID |9
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
U.S. Veterans Affairs ID (New)
• Issued by the U.S. Department of Veterans Affairs for use at Veterans Administration medical facilities.
• Must be unexpired if it has an expiration date.
• No requirement that it have a printed expiration or issuance date.
ExpirationDate
NotRequired
Photo
Expiration Date
Name
Acceptable ID |10
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
U.S. Veterans Affairs ID (Old)
• Issued by the U.S. Department of Veterans Affairs for use at Veterans Administration medical facilities.
• Must be unexpired if it has an expiration date.
• No requirement that it have a printed expiration or issuance date.
ExpirationDate
NotRequired
Photo
Name
Acceptable ID |11
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
Tribal Enrollment Card
Federally Recognized Tribes
State Recognized Tribes
• Must be unexpired if it contains an expiration date.
• Must have expiration date.
• If no expiration date, must have a printed issuance
date that is not more than 8 years before presented.
• Must be unexpired.
• Must be approved by the NC State Board of Elections.
IssuanceDate
Photo
Expiration Date
Name
Acceptable ID |12
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
Out-Of-State Driver License or Non-Operator Identification Card
Must be issued by:
• another state;
• the District of Columbia, or
• a territory or commonwealth of the United States
Can only be accepted:
• if card is unexpired; and
• the voter registered within 90 days of the date of the election.
Check registration date in voter's record.
Acceptable ID |13
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
ID Expiration Requirements
NC DMV-issued Photo ID
• Any card issued by the NC DMV, including a driver license, non-operator identification card, learner permit, or
provisional license is acceptable. The card may be expired no more than four (4) years before it is presented for voting.
Voters over the age of 70
• Voters who are 70 years of age or older may use any acceptable photo ID that has been expired for any length of
time, provided the photo ID expired on or after the 70th birthday.
U.S. Passport
• U.S. passport books and passport cards issued by the U.S. Department of State must be unexpired.
Tribal Enrollment Card
• Federally recognized tribes: Tribal enrollment cards issued by federally recognized tribes must be unexpired if the
photo ID contains a printed expiration date. If the tribal enrollment card does not contain a printed expiration date,
it is acceptable if it has a printed issuance date that is no more than eight years before it is presented for voting.
• State recognized tribes: Tribal enrollment cards issued by a tribe recognized by North Carolina and approved by the
State Board of Elections must be unexpired.
U.S. Military ID Card and U.S. Veterans ID Card
• U.S. Military ID Cards issued by the U.S. Department of Defense and Veterans ID Cards issued by the U.S. Department
of Veterans Affairs must be unexpired if the card has an expiration date, but such cards without expiration dates are
acceptable for voter identification purposes.
Acceptable ID |14
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
ID Expiration Requirements: Acceptable Only if Unexpired
The following forms of photo ID must be unexpired when presented.
•
•
•
•
A U.S. Passport (both the book and the card).
A federally recognized tribal enrollment card. *See note below.
A state recognized tribal enrollment card.
A driver license issued by another state, the District of Columbia, or a
territory or commonwealth (acceptable only if the voter registered within
90 days of the election).
* A federally recognized tribal enrollment card that does not contain an expiration
date must have a printed issuance date, and that issuance date cannot be more
than eight (8) years prior to the date it is presented for voting purposes.
Acceptable ID |15
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ID Expiration Exceptions for NC DMV License and ID Cards
The following forms of photo ID may be expired up to four (4) years before
the date presented.
• NC DMV-issued driver license (including provisional license or learner permit).
• NC DMV Non-operator ID card.
To determine whether the expiration requirements are met, consider the
election date and subtract 4 from the year. If the DMV photo ID expired
on or after that date, it meets the expiration requirements. But if it expired
before that date, it does not meet the expiration requirements.
For example, the current Election Day is November 8, 2016. Subtract 4 from
2016 to get 2012. If the expiration date is on or after November 8, 2012,
the photo ID meets the expiration requirements.
Acceptable ID |16
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
ID Expiration Exceptions for Military and Veterans ID Cards
The following forms of photo ID are acceptable without a
printed issuance or expiration date. However, if there is a
printed expiration date, the photo ID must be unexpired
when it is presented.
• A U.S. Military identification card.
• A U.S. Veterans Affairs ID card issued by the U.S. Department
of Veterans Affairs for use at Veterans Administration medical
facilities.
Acceptable ID |17
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
To determine whether a voter was older than 70
when the photo ID expired:
Voter Over 70
Year of Expiration
– Year of Birth
Age at Expiration
Example
2016
– 1932
84
The voter was 84 years
old when the ID
expired;
the expired photo ID
can be accepted.
Example
2016
– 1954
62
The voter was 62 years
old when the ID
expired;
the expired photo ID
cannot be accepted.
Acceptable ID |18
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
For voters whose photo ID expires on the date they present to vote:
Voter Over 70
Same Day
Expiration Date
– Birth Date
Age at Expiration
Birthday Day Prior Birthday Day After
Nov. 2, 2016
– Nov. 2, 1946
70
Nov. 2, 2016
– Nov. 1, 1946
70 years 1 day
Nov. 2, 2016
– Nov. 3, 1946
69 years 364 days
The voter's photo ID
expired on his
70th birthday and
can be accepted.
The voter's photo ID
expired after his
70th birthday and
can be accepted.
The voter's photo ID
expired before his
70th birthday and
cannot be accepted.
Acceptable ID |19


GS §163-166.7
Step 9
Checking Registration. - A person seeking to vote shall enter the voting enclosure
through the appropriate
entrance.
A precinct
official assigned
to check registration
Determine
whether
photo
ID meets
expiration
shall at once ask the voter to state current name and residence address. The voter
requirements.
shall answer by stating current name and residence address and presenting
• Confirm
that the in
expiration
date
meets
based
on itselection,
type
photo
identification
accordance
with
G.S.requirements
163-166.13. In
a primary
voter's
that and
voterthe
shall
also age.
be asked to state, and shall state, the political party with
which the voter is affiliated or, if unaffiliated, the authorizing party in which the
voter wishes to vote. After examination, that official shall state whether that voter
is duly registered to vote in that precinct and shall direct that voter to the voting
equipment or to the official assigned to distribute official ballots. If a precinct
official states that the person is duly registered, the person shall sign the pollbook,
other voting record, or voter authorization document . . . before voting.
Check-in Station | 1


Check-in Procedures
1
• Ask voter to show acceptable photo ID.
2
• Ask voter to state last name, and then first and middle name.
3
• Search for voter's name on the voter list.
4
• Compare stated name to name on the voter list.
5
• Ask voter to state address.
6
• Compare stated address to address on record.
7
• Ask voter to state party affiliation (only in partisan primary).
8
• Confirm voter status.
9
• Determine whether photo ID meets expiration requirements.
10 • Determine whether name on photo ID is the same or substantially equivalent to name on voter list.
11 • Determine whether picture on photo ID bears reasonable resemblance to voter.
12 • Make determination of eligibility to vote.
Check-in Station | 2


Voting Procedures
1
2
3
4
Please present your:
PHOTO ID
Please state your:
LAST, FIRST, &
MIDDLE NAME
Please state your:
RESIDENTIAL
ADDRESS
Please state your:
PARTY
AFFILIATION*
Check-in Station | 3


Step 1
Ask Voter to Show Acceptable ID.
• When a voter presents to the check-in station, the election official
attending the station must ask the voter to present an acceptable
type of photo identification.
• If the ID is inside a voter's wallet or ID pouch, the official should ask
the voter to remove the ID for ease of viewing.
“May I please see your photo ID?”
““
Check-in Station | 4
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
Voter Does Not Present Acceptable ID
“I understand that you do not have your photo ID with you.
“We want to help you vote today, so I'm going to quickly
complete a Help Referral Form and direct you to our Help
Station. The Help Station official will assist you with voting
options, including the ability to cast a provisional ballot.
“Provisional voting is a fail-safe method that will permit
you to cast a ballot now and allow the county board of
elections to verify your voting eligibility after Election Day. If
it can be confirmed that you are eligible to vote in this election,
your provisional vote will be counted before the results of this
election are final.”
““
Check-in Station | 5


Voter Indicates Religious Objection
If a voter states that he does not have a photo ID due to a
Religious Objection, check the voter's record to see if a Religious
Objection indicator is noted on the record.
“No problem. Let me check to see if there is a Religious Objection
indicator on your voter record.”
If a Religious Objection indicator is noted, the voter may proceed
with voting a regular ballot.
If a Religious Objection indicator is not noted, the voter must be
referred to the Help Station for purposes of voting a provisional
ballot.
““
Check-in Station | 6
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
Religious Objection Not Found
“Your voter record does not indicate a Religious
Objection. That's not a problem; you can still cast
a provisional ballot. I'm going to quickly complete
a Help Referral Form and direct you to the Help
Station. The Help Station official will provide
information about provisional ballots and the
requirements for having your ballot counted.”
““
Check-in Station | 7
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
Natural Disaster
A voter will not be required to show photo ID if the voter
declares that he is a victim of a natural disaster occurring
within 60 days of the election date. The voter must reside in
a county that has officially been declared a natural disaster
area either by the Governor of North Carolina or by the
President of the United States.
If the voter declares that he is a victim of a natural disaster,
the voter should be given the Declaration of No Photo ID
Due to Natural Disaster form to complete and sign. Once
the voter has signed the form, an official should proceed
with the check-in process.
Check-in Station | 8
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
Voter Unwilling to Provide ID
“Thank you for understanding that I am here to carry out the duties required by North Carolina
law. Our goal is to accommodate you in a courteous and expedient manner. The law requires
that you show us a photo ID to cast a ballot. If you decide not to present a photo ID today,
we will be unable to issue you a regular ballot, but you may cast a provisional ballot.”
“Provisional voting is a fail-safe method that will permit you cast a ballot today and allow the
board of elections to verify your voting eligibility after Election Day.”
“If it can be confirmed that you are eligible to vote in this election, your provisional ballot will be
counted before the results of this election are final.”
“For your provisional ballot to be counted, you must appear in person to the county board of
elections office no later than noon on the day before the county canvass and present an
acceptable type of Photo ID.”
“We want to help you vote today, so I'm going to quickly complete a Help Referral Form and
direct you to our Help Station. The Help Station official will assist you with voting options,
including your ability to cast a provisional ballot.”
““
Check-in Station | 9


Voter Presents Wrong Type of Photo ID
“I'm sorry, but your photo identification is not one of the
acceptable types of photo ID for voting purposes. Do you
have one of these with you today?
“I understand that you do not have any other photo ID with
you. We want to help you vote today, so I'm going to quickly
complete a Help Referral Form and direct you to our Help
Station.
“The Help Station official will assist you with voting options,
including your ability to cast a provisional ballot.”
““
Check-in Station | 10


Step 2
Ask voter to state name.
• The voter must state his name in a manner that can be heard by the
election official and by election observers. The election official may ask
that the name be stated as last name, first name and then middle name.
Time may be given between each question to permit the election official
to query the voter registration lists --first by last name and then by first
and middle name of the voter.
“Please state your last name, first name
and middle name.”
““
Check-in Station | 11


Voter Difficulty
• If the voter gives his full name in a manner that is difficult to hear or
discern, it is permissible to ask the voter to repeat it more slowly or a
bit louder. It is also permissible to ask the voter to spell any portion of
the name.
• If the voter is unable to speak, it is permissible to ask the voter to write
his name.
• After the voter has stated his name, the election official may reference
the photo ID to determine the name spelling for the purpose of locating
the voter in the voter list.
Voter Uncooperative
• If the voter is uncooperative, refer the voter to the Help Station.
Check-in Station | 12


Voter Will Not State Name
“I understand that you prefer not to state your name. Thank you for
understanding that I am here to carry out the duties required by North
Carolina law. Our goal is to accommodate you in a courteous and
expedient manner.”
“Without your cooperation, we are unable to issue a regular ballot today,
but you may cast a provisional ballot.”
“I'm going to quickly complete a Help Referral Form and direct you to the
Help Station.”
“Please provide the official at the Help Station with this form. He or she
will connect you with the election judges who will be able to assist further.”
““
Check-in Station | 13


Step 3
Search for Voter's Name on the Voter List.
• After the voter states his name, the election official should search
for it on the voter list.
• The official should check that there are no similar names that
would result in selecting the wrong voter.
• If more information is required to determine the correct voter
record, it is permissible for the election official to ask that the
voter spell the name and/or to ask that the voter provide date
of birth.
Check-in Station | 14


Helpful Suggestions if Unable to Locate Voter Record
1
• Ask voter to spell name.
2
• Ask voter if name has changed.
3
• Ask voter if name is hyphenated.
4
• Perform wildcard search with last name.
5
• Perform search by date of birth.
6
• Perform search by voter's residential address.
7
• If still unable to locate voter's name, refer the voter to the
Help Station.
Check-in Station | 15


Unable to Locate Voter's Name
“We are unable to locate a record for you in the voter list. To avoid further delay, let
us help you vote provisionally. The provisional process allows the board of elections
time to research your registration.”
“Provisional voting is a fail-safe method of voting that will permit you to cast a
ballot today and allow the board of elections to verify your voting eligibility after
Election Day.”
“If it can be confirmed that you are eligible to vote in this election, your provisional
ballot will be counted before the results of this election are final.”
“We want to help you vote today, so I'm going to quickly complete a Help Referral
Form and direct you to our Help Station. Please provide the Help Station official
with this form. He or she will assist you with voting options, including your ability to
cast a provisional ballot.”
““
Check-in Station | 16


Step 4
Compare stated name.
• Compare the name stated by the
voter to the name in voter record.
Check-in Station | 17


If the name stated by the voter does not match the voter's
name on record:
• Ask the voter if his name has changed.
• Confirm that there is not a reasonable variation in the name
stated and the name on the voter record.
• If the voter's name in the voter record is not current, update
the voter's name.
• The voter must sign the appropriate section on the vote
authorizing document or change of name/address form to
have the county board of elections process the name
change.
Check-in Station | 18


Step 5
Ask voter to state address.
• Ask voter to state his voting residence. This
should be the address where the voter will
have resided for at least 30 days as of the
date of the election.
“Please state your residential address.”
““
Check-in Station | 19


Voter Difficulty
• If a person is unable to state his address due to an impairment,
we are glad to make reasonable accommodations including
asking the voter to write the address or to confirm the address
on the photo ID (if the photo ID has an address and that address
is current).
Voter Uncooperative
•If the voter is uncooperative, refer the voter to the Help Station.
Check-in Station | 20


Voter Will Not State Address
“I understand that you prefer not to state your address. Thank
you for understanding that I am here to carry out the duties required by
North Carolina law. Our goal is to accommodate you in a courteous and
expedient manner.”
“Without your cooperation, we will be unable to issue a regular ballot
today, but you may cast a provisional ballot.”
“I'm going to quickly complete a Help Referral Form and then direct
you to the Help Station.”
“Please provide the Help Station official with this form; he or she will
connect you with the election judges who will be able to discuss this with
you further.”
““
Check-in Station | 21


Step 6
Compare the address stated by the voter to the
address in voter list.
• The stated address must be used to ensure
that you have identified the correct voter in
the voter list. After confirming that you have
found the correct voter in the voter list, you
must confirm that there is an eligible ballot
style for the voter at the address given.
Check-in Station | 22


Unreported Move (Incorrect Address) Guidance
If the address stated by the voter does not match the
voter's address on record:
• Confirm that you pulled up the correct voter record, according to the
voter's name.
• If you have the correct voter record, ask voter if he has moved.
• If voter indicates he moved, ask voter for his previous address.
• If the previous address matches the address in the voter's record, ask
the voter for the date of the move.
• Determine ballot style based on the address where the voter will
have resided 30 days prior to the date of the election.
Check-in Station | 23


Moved 30 or More Days to Address Within County (Unreported Move)
One-stop
•During the one-stop absentee voting
period, if the voter moved 30 or more
days before the date of the election,
the voter's address in the county
should be updated and the voter
given the ballot style for which he is
eligible based on the updated
address.
If voter presents to NEW PRECINCT, permit
voter to be transferred into new precinct and
offer a regular ballot or refer voter to Help
Station to cast a provisional ballot.
If voter presents to OLD PRECINCT, transfer
voter to new precinct or refer voter to Help
Station to cast a provisional ballot.
If voter presents to a CENTRAL PRECINCT,
receive transferred voter from old precinct
and permit voter to cast a regular ballot.
Election Day
• On Election Day, the voter may update
the address in his new precinct or a
central precinct and vote a regular
ballot.
• Alternatively, the voter may vote
provisionally in his previous precinct.
If voter with an Unreported Move presents to
a voting site other than one of the sites listed
above, refer voter to Help Station to cast a
provisional ballot.
Check-in Station | 24


Moved Less than 30 Days to Address within County
One-stop
• During the one-stop absentee voting period, if the voter moved less than 30 days from
the date of the election, the voter's address should not be updated. The voter should be
issued both a ballot based on his previous address in the county and a voter registration
form to update his address in the county for future elections.
Election Day
• On Election Day, the voter's proper precinct is based on his previous address. If the voter
presents to vote at the polling place for the precinct based on his previous address, he
should be issued a regular ballot.
• The voter should be given a voter registration update form to update his address in the
county for future elections. If the voter presents to vote at any other polling site, he should
be referred to his proper voting site or to the Help Station to vote a provisional ballot.
Check-in Station | 25


Moved to Address in Another County
Moved More Than 30 Days
• Regardless of whether the voter is presenting to vote during the one-stop
absentee voting period or on Election Day, the voter is no longer qualified
to vote in the county. If the voter insists on voting, the voter should be
referred to the Help Station and offered a provisional ballot.
Moved Less than 30 Days
• The voter's proper precinct is still based on his previous address. The voter
is still eligible to vote a regular ballot at the voting site based on his
previous precinct. Inform the voter that he should register to vote in his
new county for purposes of future elections.
Check-in Station | 26


Step 7
Ask voter to state party affiliation (partisan
primary only).
In a partisan primary election:
• the voter shall be asked to state and shall state the political
party with which the voter is affiliated; or
• if unaffiliated, voter shall state the party in which the voter
wishes to vote; or
• if unaffiliated the voter may choose to vote a non-partisan
ballot (if one is available).
Check-in Station | 27


Voter is Unaffiliated (Partisan Primary Election)
If voter is registered unaffiliated and presents to
vote in a partisan primary election:
“What is your primary ballot preference? You may choose a
Democratic, Libertarian, Republican, or a non-partisan ballot."
• A non-partisan ballot will have non-partisan contests such as judicial
contests, non-partisan school boards, or referenda. It will not include
the contests for President, U.S. Senate, U.S. House of Representatives,
Governor, Council of State or local contests like sheriff, county
commissioners, etc.
• Selecting a party ballot will not change the voter’s unaffiliated status.
““
Check-in Station | 28


Voter Desires to Vote Different Party Ballot than Affiliated Party
“Your voter record indicates that you are registered as a [party affiliation]. You are
only eligible to participate in a primary election of the political party for which you
are affiliated.”
“If you desire to vote a ballot style for which you are not eligible, I can refer you to
the Help Station, where you will be offered a provisional ballot.”
“Provisional voting is a fail-safe method that will permit you to cast a ballot today
and allow the board of elections to verify your voting eligibility after Election Day. If
it can be confirmed that you are eligible to vote in this election with this ballot style,
your provisional ballot will be counted before the results of this election are final.”
“We want to help you vote today, so I'm going to quickly complete a Help Referral
Form and direct you to the Help Station. Please provide the official with the form.
The Help Station will provide information about casting a provisional ballot and the
requirements for having that ballot counted.”
““
Check-in Station | 29


Step 8
Confirm voter status.
• Check the voter's record to determine
whether there are voter status issues
that require the voter to provide
additional information or documentation
before a regular ballot can be issued to
the voter.
Check-in Station | 30


Voter Status Overview
Active
Voter is registered to vote in the county. Voter's voting eligibility is based on the address
where he resided 30 days prior to the date of the election.
Inactive
Voter is registered to vote in the county. There is an address issue. The county board of
elections has been unable to verify the voter's address by mail. Ask voter to confirm his
address. No special proof of address document is required. Voter's voting eligibility is
based on the address where he resided 30 days prior to the date of the election.
Removed
Denied
Temporary
Voter is no longer registered to vote in the county. Voter was removed because the
county board of elections determined that the voter was no longer qualified to be
registered in the county. Voter may only vote a provisional ballot.
The voter's registration application was denied either because it was determined that
the voter is not qualified to vote in the county or mail verification failed. A failed mail
verification means that the county board of elections mailed two voter registration
cards to the voter and both were returned as undeliverable by the U.S. Postal Service.
Voter may only vote a provisional ballot.
Voter is registered as an absent military or overseas voter. Voter may only vote a
provisional ballot.
Check-in Station | 31


Voter is Inactive
“Our voter records show that we must confirm either
your residential or mailing address.”
“Have you provided us with the address where you
will have resided for at least 30 days as of the date
of the election, and do you receive mail at this
address?”
Based on the answer given by the voter, you may have to request that
the voter update his address. In any event, the voter must sign the
appropriate section on the vote authorizing document or a separate
Name/Address Update Form.
““
Check-in Station | 32


Record Indicates Voter Has Already Voted
“Our voter records show that you have already voted in this election. It is possible
that the record is in error, but we are unable to issue you a regular ballot today.
You may cast a provisional ballot if you believe that you have not already voted.
Have you already voted in this election?”
“Since I am unable to authorize a regular ballot, I am referring you to the Help
Station to discuss a provisional ballot. Provisional voting is a fail-safe method
that will permit you to cast a ballot today and allow the board of elections to verify
your voting eligibility after Election Day. If it can be confirmed that you are eligible
to vote, your vote will be counted before the results of this election are final.”
“I'm going to quickly complete a Help Referral Form and direct you to the Help
Station. Please provide the Help Station official with the form. He or she will
provide you information about casting a provisional ballot and requirements for
having your ballot counted.”
““
Check-in Station | 33


Record Indicates HAVA ID is Required
First-time voters, who at the time of their initial voter registration did not provide their
North Carolina driver license number or the last four digits of their social security
number, or who provided a number that could not be validated, are required to show
identification when they vote.
This identification does not have to be a photo ID. The requirement for first-time
voters to show identification is a requirement of the Help America Vote Act (HAVA) of
2002, a federal law not unique to North Carolina. Acceptable forms of HAVA ID
include:
• A current and valid photo identification; or
• A copy of one of the following documents that show the name and address
of the voter: a current utility bill, bank statement, government check,
paycheck, or other government document.
First-time voters who are required to show HAVA ID will have been notified of this
requirement by their county board of elections. If the voter complies with North
Carolina's photo ID requirements, the requirements under HAVA are met.
Check-in Station | 34


Voter Has No Eligible Ballot Style
“Your voter record lists the election contests in which you are qualified to vote. For this election,
there are no eligible contests for which you may vote. If you believe that you are qualified to
vote in election contests that are not listed on your voter record and desire to vote, I can offer
you a provisional ballot.”
“Again, we are unable to issue you a regular ballot today, but you may cast a provisional
ballot.”
“Provisional voting is a fail-safe method that will permit you to cast a vote today and allow the
board of elections to verify your voting eligibility after Election Day. A provisional ballot permits
the board of elections to research your address to determine your correct voting district.”
“If it can be confirmed that you are eligible to vote in this election, your provisional ballot will
be counted before the results of this election are final.”
“We want to help you vote today, so I'm going to quickly complete a Help Referral Form and
direct you to the Help Station. Please provide the Help Station official with the form. He or she
will provide you information about casting a provisional ballot and the requirements for having
your ballot counted.”
““
Check-in Station | 35


Step 9
Determine whether photo ID meets expiration
requirements.
• Confirm that the expiration date meets
requirements based on its type and the
voter's age.
Check-in Station | 36


Confirm Photo ID Meets Expiration Requirements
Pick up the photo ID and locate the expiration date. Confirm that the expiration
date meets the requirements based on its type and the voter's age.
If the photo ID is expired and does not qualify for an exception based on its
type, the voter's age, or lack of printed issuance/expiration date, inform the
voter the reason his photo ID does not meet the expiration requirement and
ask whether he has another form of acceptable photo ID.
“I'm sorry, but your photo ID does not meet the expiration
requirements. Do you have another form of acceptable
photo ID?”
If the voter indicates that he does not have another form of acceptable photo
ID, invite the voter to vote a provisional ballot.
““
Check-in Station | 37


Voter's ID is Expired
“I'm sorry, but your Photo ID does not meet the expiration requirements. Do you have
another form of acceptable photo ID?”
“I understand that you do not have any other acceptable Photo ID with you. We want to help
you vote today, so I'm going to quickly complete a Help Referral Form and direct you to the
Help Station.”
“Please provide the Help Station official with this form. He or she will assist you with voting
options, including your ability to cast a provisional ballot.”
“Provisional voting is a fail-safe method of voting that will permit you to cast a ballot today
and allow the county board of elections to verify your voting eligibility after Election Day. If it
can be confirmed that you are eligible to vote in this election, your provisional ballot will be
counted before the results of this election are final.”
“The Help Station can provide information about provisional voting and the requirements for
ensuring that your provisional ballot will be counted.”
““
Check-in Station | 38


Step 10
Determine whether the name on photo ID is the same
or substantially equivalent.
• When comparing the name on the photo ID, determine whether it is the
same as or substantially equivalent to the name in the voter record.
• Make this determination based on the totality of the circumstances,
construing all evidence, including any explanation or documentation
voluntarily offered by the person presenting to vote in the light most
favorable to the person.
• Do not ask for evidence or require proof, but give the voter an
opportunity to provide an explanation if necessary.
Check-in Station | 39


Determining Whether Name is Substantially Equivalent
The name
appearing on the
photo
identification
shall be
considered
substantially
equivalent
to the name
contained in the
registration record
if the totality of
the circumstances
and available
evidence or
explanation
supports that
any differences
are attributable
to one or more of
the following
reasons:
• omission of one or more parts of the name
• use of a variation or nickname rather than a
formal name
• use of an initial in place of one or more parts
of a given name
• use of a former name, including maiden name
• name variation that includes or omits
hyphenation
• ordering of names
• variation in spelling or typographical errors
Check-in Station | 40


Voter Name is Not Substantially Equivalent
“Your stated name does not substantially match the name in your voter record.”
“I am unable to determine that you have met the reasonable resemblance
requirements of this state's photo ID law. Our election judges will help determine
whether you may vote a regular ballot today.”
“I'm going to quickly complete a Help Referral Form and direct you to the Help
Station. Please provide the Help Station official with this form. He or she will
connect you with the election judges who will be able to assist you further. If one of
the election judges can make a determination that the photo ID that you are
presenting is acceptable, you will be able to proceed voting a regular ballot.”
“Otherwise, you will be given alternative voting options so that you may cast a
ballot today.”
““
Check-in Station | 41


Step 11
Determine whether Photo ID depicts the voter.
• Make a determination whether the photographic image
on the photo ID bears a reasonable resemblance to the
voter presenting the ID.
• You must make this determination based on the totality
of the circumstances, construing all evidence, including
any explanation or documentation voluntarily offered by
the person presenting to vote in the light most favorable
to that person.
Check-in Station | 42


Determining Reasonable Resemblance of Photo
Perceived
differences of the
following features
shall not be
grounds for the
election official to
find that the
photograph
appearing on
the photo
identification fails
to depict the
person presenting
to vote:
• weight
• hair features and styling, including changes in length, color,
hairline, or use of a wig or other hairpiece
• facial hair
• complexion or skin tone
• cosmetics or tattooing
• apparel, including the presence or absence of eyeglasses or
contact lenses
• characteristics arising from a perceptible medical condition,
disability, or aging
• photographic lighting conditions or printing quality
Check-in Station | 43


If Reasonable Resemblance Cannot be Determined
“I am unable to determine that the photo on this ID depicts you.”
“I will need the assistance of our election judges to determine whether you may
cast a regular ballot today.”
“I'm going to quickly complete a Help Referral Form and direct you to the Help
Station.”
“Please provide the Help Station official with this form. He or she will connect you
with the election judges who will be able to assist you further.”
“If one of the election judges determines that the photo ID that you are presenting
does depict you, you will be able to proceed with voting a regular ballot.”
“Otherwise, you will be given alternative voting options so that you may cast a
ballot today.”
““
Check-in Station | 44


Step 12
Make a determination of eligibility to vote.
(1)
(2)
(3)
(4)
(5)
Voter has stated name;
Voter has stated address;
If applicable, voter has stated party affiliation;
Voter has provided acceptable photo ID; and
The election official has identified, selected, and if applicable, updated
the voter's name and/or address.
If the foregoing voting procedure requirements have been met, the
election official must make the determination that the voter has met the
requirements of the check-in process and is eligible to vote.
Check-in Station | 45


Determination of Eligibility
If the election official determines that voter is
qualified and eligible to vote:
1
2
3
The election official
must return the
voter's ID.
The election official
must state that
the voter is duly
registered to vote.
The election official
must issue the
voter a vote
authorizing
document.
Check-in Station | 46


Statement of Eligibility to Vote
Election official states the following:
“[Voter's full name], who resides at [voter's address], is registered and eligible
to vote here today.
(If the election is partisan primary): "[He/She]is voting as a [ballot party]."
Mr. /Ms. _______________, this is your [One-stop Application] or
[Authorization to Vote Form],please:
• check your name [point to name]
• check your address [point to address]
• [If applicable] check your primary ballot preference [point to ballot party]
If everything is correct, please sign here [point to signature space on the form].”
Direct Voter to Ballot Station
““
Check-in Station | 47


Curbside
StepVoting
9
(GS §163-166.9; 8 NCAC.018)
In any primary or election any qualified voter who is
Determine whether photo ID meets expiration
able
to travel to the voting place, but because of
requirements.
age, or physical disability and physical barriers
• Confirm that the expiration date meets requirements based on its type
encountered
and the voter's at
age.the voting place is unable to enter
the voting place or enclosure to vote in person
without physical assistance, shall be allowed to vote
either in the vehicle conveying such person to the
voting place or in the immediate proximity.
Curbside Station | 1


Curbside Voting Identification Requirements
Any qualified curbside voter may comply with
the voter identification requirements by:
• presenting an acceptable type of photo identification, or
• presenting a copy of one of the following documents that shows
the name and address of the voter: a current utility bill, bank
statement, government check, paycheck, or other government
document.
Curbside Station | 2


Curbside Voting Procedures (Part 1 - Exterior)
1
• Determine person voting curbside.
2
• Give curbside oath.
3
• Ask voter to state name.
4
• Ask voter to state address.
5
• Ask voter to state party affiliation (if partisan primary only).
6
• Ask voter to show an acceptable photo ID.
7
• Confirm ID meets expiration requirements.
8
• Determine whether photo ID bears reasonable resemblance.
9
• Determine whether ID meets name and address standards.
10
• Return ID to voter.
Curbside Station | 3


Curbside Voting Procedures (Part 2 - Interior)
1
• Locate the voter record.
2
• Compare record name and address on log to voter
record. Update if necessary.
3
• Issue/prepare Authorization to Vote or One-stop
Application.
4
• Prepare curbside balloting materials.
Curbside Station | 4


Curbside Voting Procedures (Part 3 - Exterior)
1
• Take curbside balloting materials to the voter.
2
• Have voter sign Curbside Affidavit (if not previously signed) and
Authorization to Vote or One-stop Application.
3
• Provide voter with voting instructions.
4
• Once voter has completed the act of voting, place ballot into privacy
sleeve (or have voter seal ballot in secure curbside envelope) and
take ballot into the voting place.
5
• Unless ballot is sealed in a curbside envelope, the ballot should be
delivered to one of the judges of election to be placed into the
tabulator.
6
• Return to the vehicle and advise the voter that ballot was successfully
cast.
Curbside Station | 5


Curbside Oath
Ask:
“May I have the name of the person voting curbside today?”
Recite curbside oath and have voter swear or affirm:
“I do solemnly swear (or affirm): that I am a registered voter in
[county name]; that because of age or physical disability I am
unable to enter the voting place to vote in person without
physical assistance; that I desire to vote outside the voting
place and enclosure, and that I understand that a false
statement as to my condition will be in violation of North
Carolina law."
““
Curbside Station | 6


Welcome to the Help Station
“We apologize for the delay in your voting.”
“We would like to help you cast an appropriate ballot
today.”
“Were you given a Help Referral Form?”
“The form will help us expedite your visit with us at the
Help Station.”
““
Help Station | 1


Provisional Voting – General Guidance
“Provisional voting is a fail-safe method of
voting that will permit you to cast a ballot today
but allow the board of elections to verify your
voting eligibility after Election Day.”
“If it can be confirmed that you are eligible to
vote in this election, your provisional ballot will
be counted before the results of this election
are final.”
““
Help Station | 2


Provisional Voting Reasons
NO RECORD OF
REGISTRATION
Used when no record of registration for the voter can be found in the
voter record.
Before using this reason, ensure that you have thoroughly searched for
the voter. Try searching by date of birth, variations of the spelling of the
last name, etc.
UNREPORTED
MOVE
Used when a voter provides an address within the county of registration
that is different than the voter's current registered address and the voter
indicates that the move to the new address occurred 30 or more days
prior to Election Day.
Be sure to ask voter the date of the move. If the move was 30 or more
days from the date of the election, you may use this reason.
PREVIOUSLY
REMOVED
Used when it is determined that a voter was previously registered in the
county but the registration was cancelled. A voter's registration may be
cancelled due to any number of reasons (moved within state; moved to
another state; felony conviction; removed due to list maintenance;
sustained challenge; deceased, etc.)
Do not use this reason unless instructed to do so by the county board
of elections.
Help Station | 3


Provisional Voting Reasons
NO ACCEPTABLE ID Used when voter does not present acceptable
identification.
When used, you will need to explain all alternative
voting options to the voter.
NONREASONABLE
RESEMBLANCE
Used when all judges of election determine that
the picture or name on the photo ID presented by
the voter does not bear the voter's resemblance.
Help Station | 4


Provisional Voting Reasons
UNRECOGNIZED
ADDRESS
(GEOCODE
ISSUE)
Used when you are unable to locate the address stated by the voter in
the county’s street lookup files.
Do not use this reason unless instructed to do so by the county board
of elections.
INCORRECT
PRECINCT
Used when a voter is requesting to vote at a polling place on Election
Day that is not the polling place for the voter’s proper precinct. The
voter’s proper precinct is the precinct assigned to the voter based on
his address 30 or more days prior to Election Day.
You should only use this reason if the voter presents in a voting site
other than his proper precinct; however, do not use this reason if the
more appropriate reason is Unreported Move.
.
INCORRECT
PARTY
Used only in a partisan primary when a voter insists upon voting a
ballot for a party other than the party of the voter's affilated party.
Do not use this reason for any election other than a partisan primary.
Help Station | 5


Provisional Voting Reasons
VOTER
ALREADY
VOTED
Used if the voter record indicates that the voter who
is presenting to vote has already cast a ballot in the
election.
JURISDICTION
DISPUTE
Used if a voter presents to vote and has no eligible
ballot style or the voter requests to vote for an
election contest that is not in the voter's assigned
voting district based on his legal voting residence.
VOTED
DURING
EXTENDED
HOURS
Used if the hours for voting are extended by the
State Board of Elections or a court order.
Help Station | 6


Provisional Voting Administrative Procedures (Manual)
1
• Accept Help Referral Form from Voter.
2
• Ask voter for photo ID. If voter does not have acceptable photo ID, explain the options for voting.
3
• Complete Provisional Poll Book.
4
• Complete administrative section of Provisional Voting Application.
5
• Complete administrative section of Reasonable Impediment Declaration (if applicable).
6
• Affix PIN labels to poll book log, provisional application, and provisional instructions.
7
• Ask voter to complete and sign Provisional Voter Application.
8
• Ask voter to complete and sign Reasonable Impediment Declaration (if applicable).
9
• Accept and review all forms from voter. Sign or initial forms where appropriate.
10
• If ID was provided check ID to determine whether the ID is acceptable. Mark the provisional application to show whether the voter provided
acceptable ID.
11
• Obtain appropriate ballot and write the word "Provisional" and the PCT/VTD number of the voter's eligible precinct (where the voter has lived
30 or more days) on the ballot. Present voter with ballot, provisional application and envelope and provisional instructions.
12
• Provide voter with verbal instructions on voting ballot in private, placing voted ballot in envelope, and returning voted ballot sealed in the
provisional envelope.
13
• Provide voter with any verbal instructions for presenting acceptable photo ID to the board of elections no later than noon on the day before
the county canvass and for checking status of provisional ballot.
Help Station | 7


Provisional Voting Administrative Procedures (SOSA/OVRD)
1
• Accept Help Referral Form from Voter.
2
• Ask voter for photo ID. If voter does not have acceptable photo ID, explain the options for voting.
3
• Search for voter and select Add Existing to choose an existing voter. If voter cannot be located, select Add New.
4
• Complete the provisional data entry information screens.
5
• Print the Provisional Voter Application (if voter voting provisionally) or the Acknowledgment of Voting Options.
6
• Ask voter to sign Provisional Voter Application, or Acknowledgment of Voting Options.
7
• If applicable, ask voter to complete the Reasonable Impediment Declaration (prints with provisional application)and provide alternative ID
for purposes of the reasonable impediment provision.
8
• Accept and review all forms from voter.
9
• Check any ID provided by the voter to determine whether ID provided is acceptable under the law. Mark the provisional application to show
whether the voter provided acceptable ID.
10
• Obtain appropriate ballot and write the word "Provisional" and the PCT/VTD number of the voter's eligible precinct (where the voter has lived
30 or more days) on the ballot. Present voter with ballot, provisional application and envelope and provisional instructions.
11
• Provide voter with verbal instructions on voting ballot in private, placing voted ballot in envelope and returning voted ballot sealed in the
provisional envelope.
12
• Provide voter with any verbal instructions for presenting acceptable Photo ID to the board of elections no later than noon on the day before
the county canvass and for checking status of provisional ballot.
Help Station | 8


Provisional Voter Instructions
Provisional
Voter
Instructions.
These
instructions
explain the
reason you
were offered a
provisional
ballot.”
• “Your
Provisional
Identification
Number or
PIN is on these
instructions.
You should use
the PIN to
check the
status of your
provisional
application.
You may check
the status no
earlier than 10
days after the
date of the
election.”
4
• “If you voted
provisionally
due to No
Acceptable ID
and you are still
required to show
a photo ID, you
must take
acceptable
photo ID in
person to the
Board of
Elections office
no later than
noon on the day
before the
county canvass
and show your
ID to an election
official.”
““
Provisional
Voting Reason
County Canvass
Day
• “Here are your
3
ID
2
Provisional Voting Reason
PIN
Provisional Voting Reason
1
• “The county
canvass will be
held 7 days
after Election
Day (except
statewide
general
election).”
• The county
canvass will be
held 10 days
after Election
Day.”
Help Station | 9


Election Official Provisional Voting Checklist
Provisional Voter Application
• Voter must sign.
• Note whether voter provided ID.
• Make additional notations, if necessary.
Reasonable Impediment Declaration
• Voter must sign.
• Voter must provide reason for the impediment.
• Voter must provide alternative ID.
• Election official must initial form.
Ballot
• Write "Provisional" on ballot.
• Write Precinct/VTD # on the ballot of the precinct in which the voter is eligbile to vote. (Tip: This may not
be the precinct in which the voter is casting the provisional ballot. This is the precinct the voter lived at
30 days before election day.)
Ballot Envelope
• Affix application to envelope.
Provisional Voter Instructions
• If applicable, provide voter with date and time to present Photo ID to Board of Elections office.
• Provide voter with instructions for checking status of provisional application.
Help Station |10


Provisional Voting Reason: No Acceptable ID
Required Notifications
Any voter who does not present acceptable photo ID in
accordance with North Carolina law must be notified of
the following options:
(1) The voter is permitted to vote a provisional official ballot which shall be
counted in accordance with G.S. 163-182.1A.
(2) The voter is permitted to complete a reasonable impediment declaration,
as provided in G.S. 163-166.15, and vote a provisional official ballot which
shall be counted in accordance with G.S. 163-182.1B.
(3) The voter is permitted to complete a written request for an absentee ballot
in accordance with G.S. 163-227.2(b1) until the deadline for submission of
requests for absentee ballots provided in G.S. 163-230.1
Help Station |11


Provisional Voting Reason: No Acceptable ID
Alternative Voting Options
(Use During One-stop Voting Period Only - Absentee Request Deadline Has Not Passed)
“I understand that
you are not able
to present a photo
ID today.
That's not a
problem;
you may still cast
a ballot today.
Once we've
reviewed your
options, please let
me know which
option you prefer:”
Option 1: “If you forgot to bring your photo ID,
you may leave to retrieve it and return to vote
a regular ballot.”
Option 2: “Alternatively, we can offer you one
of two options for provisional voting. I can
review those options with you shortly.”
Option 3: “You may request an absentee ballot
to be mailed to you provided you make the
request by the deadline."
““
Help Station |12


Provisional Voting Reason: No Acceptable ID
Alternative Voting Options
(Absentee Request Deadline Has Passed)
“I understand that
you are not able
to present a photo
ID today.
That's not a
problem;
you may still cast
a ballot today.
Once we've
reviewed your
options, please let
me know which
option you prefer:”
Option 1: “If you forgot to bring your photo ID,
you may leave to retrieve it and return to vote a
regular ballot.”
Option 2: “Alternatively, we can offer you one
of two options for provisional voting. I can
review those options with you shortly.”
““
Help Station |13


Provisional Voting Reason: No Acceptable ID
Provisional Voting Options
1
2
Vote a provisional ballot and
present in person at Board of
Elections with acceptable ID no
later than noon on day before
County Canvass.
Present ID
Before Canvass
Complete a Reasonable
Impediment Declaration, vote
a provisional ballot and present
alternative ID here today.
Reasonable
Impediment
Help Station |14


Provisional Voting Reason: No Acceptable ID
Vote Provisional Ballot and Present Acceptable ID before Canvass
“You may vote a provisional ballot today, then bring your acceptable photo ID in
person to the county board of elections office before 12:00 noon on the day
before the county canvass.”
“The county canvass is 7 days after the date of the election for all elections except
a statewide general election. The county canvass is 10 days after the date of the
statewide general election.”
“Provisional voting is a fail-safe method of voting that will permit you to vote
today and allow the board of elections to verify your voting eligibility after
Election Day.”
“If it can be confirmed that you are eligible to vote in this election, your provisional
ballot will be counted before the results of this election are final.”
““
Help Station |15


Provisional Voting Reason: No Acceptable ID
Complete Reasonable Impediment Declaration and Vote Provisional Ballot
“If you do not have or possess a photo ID due to
some reasonable impediment, barrier or
obstacle that prevents you from showing a photo
ID today, you may indicate or declare the impediment
on a special form, then vote a provisional ballot.”
“Given your impediment, the law permits you to
provide a form of identification alternative to a
photo ID.”
““
Help Station |16


Reasonable Impediment Guidance
Is your reasonable impediment
due to one of these issues?
If so, you must declare the reason on a
Reasonable Impediment Declaration. In lieu
of presenting a photo ID, you may provide
one of these forms of identification:
Lack of transportation.
ID Document
Disability or illness.
a copy of a current utility bill, bank statement,
government check, paycheck, or other
government document with your name and
address; or
Lack of birth certificate or other documents
needed to obtain photo identification.
Work schedule.
your
Voter Registration Card
Family responsibilities.
or
Lost or stolen photo identification.
your
Photo identification applied for but not
received by the voter voting in person.
date of birth and the last
Other reason, including a reason that state or
federal law prohibits listing the impediment.
social security number
four digits of your
Help Station |17


Reasonable Impediment Reasons
“Do you lack a
photo ID due to
one of these
reasons?”
Lack of transportation.
Disability or illness.
Lack of birth certificate or other documents needed to obtain photo
identification.
Work schedule.
Family responsibilities.
Lost or stolen photo identification.
Photo identification applied for but not received by the voter voting
in person.
Other reason, including a reason that state or federal law prohibits
listing the impediment.
““
Help Station |18


Provisional Voting Reason: No Acceptable ID
Acknowledgment of Voting Options – Absentee By Mail
(One-stop Voting Period Only)
Until the deadline for submission of requests for absentee
ballots, any voter who fails to present an eligible form of
photo identification must be notified of the option to complete
a written request form for an absentee ballot at a one-stop
absentee voting location.
The voter will be asked to sign a form acknowledging that
he was notified of this option to request and vote an
absentee ballot.
Help Station |19


Provisional Voting Reason: No Acceptable ID
Absentee Voting by Mail Option
“If you prefer, we can help you request a by-mail absentee ballot.”
“If you request and vote a by-mail absentee ballot, you will not be
required to show a photo ID.”
“You must complete a State Absentee Ballot Request Form.”
“The county board of elections will mail your ballot to you. You must
vote according to the instructions and return the ballot by the
appropriate deadline.”
““
Help Station |20


Voter Chooses Not to Vote Provisionally
(Acknowledgment of Voting Options)
“I am required to notify you of each of the following:
• The option to request an absentee ballot to vote in this election.
• The instructions for completing the absentee ballot, along with the deadline for
returning the absentee ballot.
• The means by which the voter may transmit the executed ballot to the county board
of elections, including through delivery in person to an election official at a one-stop
voting location.”
“Once you have received notice, you must sign a form acknowledging that you were
notified of the option to request and vote an absentee ballot.”
“Here is an absentee ballot request form. The required instructions are on the back on
this form.”
“Please acknowledge having received all of the required notices by signing this
Acknowledgment of Voting Options form.”
““
Help Station |21


Provisional Voting Reason: No Acceptable ID
(Religious Objection)
“I understand that you do not have a photo ID due to a sincerely held religious objection to being
photographed.”
“North Carolina permits you to execute a declaration before an election official to that effect, after
which the declaration will become part of your voter registration record.”
“You were required to sign the declaration at least 25 days before the date of the election
to have it made part of your record today. Since we did not receive your declaration by that time,
you may vote a provisional ballot.”
“Provisional voting is a fail-safe method that will permit you to cast a vote today and allow the
board of elections to verify your voting eligibility after Election Day.”
“Provisional ballots are placed in secure envelopes that will only be opened when it is determined
that you are qualified and eligible to vote. If it can be determined that you are registered and
qualified to vote here, your ballot will be counted before the results of this election are made
final.”
““
Help Station |22


Provisional Voting Reason: Nonreasonable Resemblance
“The election official at check-in was not able to determine that the photo ID you presented depicts
you [or was not able to determine that the name on your ID is substantially equivalent to the name
listed in the voter record].”
“This is not a problem that will prevent you from voting today, but we must complete a brief
process to ensure that no one else is allowed to cast a ballot in your name.”
“To protect the integrity of the elections process, election officials must examine the identification
presented by a voter to be sure that it ‘matches up’ to that voter.”
“If the check-in official isn't completely certain, the three election judges will make a determination.
It seems that the check-in official had some question about the way that the [name or photo]
appears on your ID.”
“You will have the opportunity to offer the election judges any information or documentation that
you think will help clarify the issue, and if there is anyone else here with you who can help, such
as a family member, the judges may hear from them as well.”
“If any one of the election judges determines that the photo ID that you are presenting bears a
reasonable resemblance to you, you may proceed casting a regular ballot.”
“Otherwise, you will be given alternative voting options. If you will please wait here for just a
moment, I will bring the election judges over to speak with you.”
““
Help Station |23


Provisional Voting Reason: No Acceptable ID
Voter Unwilling to Provide ID
“Thank you for understanding that I am here to carry out the duties required by North
Carolina law. Our goal is to accommodate you in a courteous and expedient manner.
The law requires that you show us a photo ID to cast a regular ballot. If you
decide not to present a photo ID today, we will be unable to issue you a regular
ballot, but you may cast a provisional ballot.”
“Provisional voting is a fail-safe method that will permit you to vote today and allow
the board of elections to verify your voting eligibility after Election Day.”
“If you decide to cast a provisional ballot, please bear in mind that you must appear in
person to the county board of elections office no later than noon on the day before
the county canvass and present an acceptable type of photo ID for that ballot to be
counted.”
“If it can be confirmed that you are eligible to vote in this election, your provisional
ballot will be counted before the results of this election are final.”
““
Help Station |24


No Record of Registration
(If Same Day Registration Allowed)
“We cannot locate a voter record for you, but the law permits you to register to vote and
vote on the same day during the one-stop absentee voting period.”
“To use Same Day Registration, you must complete a voter registration application and
show proof of your residential address in this county. You may use:
- Photo ID - a current photo ID with your name and address, or
- Identity Document - a current utility bill, bank statement, government check,
paycheck, or other government document that shows your name and address.”
“You will also need to meet North Carolina's voter ID requirements in order to cast a ballot.”
“You may cast a ballot today, but your voter registration application will be processed by
the board of elections to ensure that you are qualified to vote. This process will include
sending you a verification mailing to confirm your address by mail. Your vote will be
counted unless the county board of elections determines that you are not qualified to
vote at the address provided.”
““
Help Station |25


Provisional Voting Reason: No Record of Registration
(If Same Day Registration is Not Allowed)
“We cannot locate a record for you in the voter list. To avoid further delay,
let us have you vote provisionally. This process will give the board of
elections time to research your registration.”
“Provisional voting is a fail-safe method of voting that will permit you to
cast a vote today and allow the board of elections to verify your voting
eligibility after Election Day. This process will give the board of elections
time to research your registration.”
“Provisional ballots are placed in secure envelopes that will only be opened
if it is determined that you are qualified and eligible to vote. If it can be
determined that you are registered and qualified to vote here, your ballot
will be counted before the results of this election are made final.”
““
Help Station |26


Address Provided by Voter Does Not
Match Address in Voter Record
Unreported Moves
Voters with unreported moves
more than 30 days are eligible
to vote at their new precinct, a
central location, or may vote a
provisional ballot at their old
precinct.
If voter presents at a precinct
other than proper precinct,
offer the voter a provisional
ballot.
The county board of elections
will make the determination as
to whether it is appropriate to
count the ballot based on
current North Carolina law.
Help Station |27


Unreported Move Guidance (General)
Moved 30 or more days to a new precinct in same county where registered.
• Presents at precinct of old address: Transfer voter to new precinct. If voter chooses not to be
transferred, offer voter a provisional ballot - Unreported Move.
• Presents at precinct of new address: Transfer voter into new precinct. Offer regular ballot only if you
inform old precinct and have staff there mark voter as voted in their poll book or offer provisional ballot Unreported Move.
Moved less than 30 days ago to new precinct in same county where registered.
• Presents at precinct of old address: Offer voter regular ballot. Provide voter with voter registration
application to complete for future update.
• Presents at precinct of new address: Refer voter to old precinct. If voter chooses not to go to old
precinct, offer a provisional ballot - Incorrect Precinct.
Moved 30 or more days ago within the same precinct in the same county where registered.
• Offer voter regular ballot after completing address update and determining ballot style (which may be
different even within the same precinct).
Moved less than 30 days ago within the same precinct in the same county where registered.
•Offer voter regular ballot based on previous address. Provide voter with voter registration application to
complete for future update. Do not update address at this point because ballot style may be affected.
Moved into county from another county or state and did not register by deadline:
•Offer voter registration application. If voter insists on voting, offer provisional ballot.
Help Station |28
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
Unreported Move – Precinct Transfer Guidance
If feasible, the new precinct will contact an "Unreported Move" voter's
previous precinct and confirm the following:
• Voter is registered in the county.
• Voter has not yet voted in the election.
If the voter's registration and eligibility to vote is confirmed, the voter may
be transferred into the new precinct and given a regular ballot.
Be sure to alert staff of the previous precinct to mark the voter's record as
transferred.
If it is not feasible for the new precinct to contact the voter's previous
precinct, the voter should be offered a provisional ballot.
Help Station |29
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
Provisional Voting Reason: Unreported Move
(New or Central Precinct)
“You must vote a provisional ballot today because your name is not on
the voter list in this precinct. Since your registration is still tied to your
old address, your name is on the voter list in your old precinct.”
“Provisional voting is a fail-safe method that will permit you to vote
today and allow the board of elections to verify your voting eligibility after
Election Day.”
“Provisional ballots are placed in secure envelopes that will only be
opened if it is determined that you are qualified and eligible to vote.”
“If it can be determined that you are registered and qualified to vote here,
your ballot will be counted before the results of this election are
made final.”
““
Help Station |30


Provisional Voting Reason: Unreported Move
(Old Precinct)
“You moved from this precinct 30 or more days ago.
This is no longer your proper precinct.”
“Therefore, we are unable to issue you a regular ballot here today. We can
either complete a transfer form that you must take to your new precinct so
that you may cast a regular ballot there, or you may cast a provisional
ballot here today.”
“Provisional voting is a fail-safe method of voting that will permit you to
cast a ballot today and allow the board of elections to verify your voting
eligibility after election day.”
“Provisional ballots are placed in secure envelopes that will only be opened if
it is determined that you are qualified and eligible to vote. If it can be
determined that you are registered and qualified to vote in this election, any
contests in which you are eligible to vote will be counted before the results
of this election are made final.”
““
Help Station |31
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
Provisional Voting Reason: Previously Removed
“The county board of elections must research your voter registration
issue; although, we are unable to issue you a regular ballot, you
may cast a provisional ballot.”
“Provisional voting is a fail-safe method that will permit you to
vote today, yet allow the board of elections to verify your voting
eligibility after Election Day.”
“Provisional ballots are placed in secure envelopes that will only be
opened if it is determined that you are qualified and eligible to
vote. If it can be determined that you are registered and qualified to
vote here, your ballot will be counted before the results of this
election are made final.”
““
Help Station |32
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
Provisional Voting Reason: Unrecognized Address
(Geocode Issue)
“We were unable to locate your address in our voter registration system.
Since we must have your address to determine your proper voting districts,
we are unable to issue you a regular ballot today. You may cast a provisional
ballot.”
“Provisional voting is a fail-safe method that will permit you to vote today,
yet allow the board of elections to verify your voting eligibility after Election
Day. A provisional ballot gives the board of elections time to research your
address to determine your correct voting districts.”
“Provisional ballots are placed in secure envelopes that will only be opened if
it is determined that you are qualified and eligible to vote. If it can be
determined that you are registered and qualified to vote here, your ballot will
be counted before the results of this election are made final.”
““
Help Station |33
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
Provisional Voting Reason: Incorrect Precinct
(Election Day Only –Voter has not moved and the voter has presented
to vote in a precinct in which voter is not eligible)
“On Election Day, you must go to your proper precinct to receive your correct ballot style.
Your proper precinct is the polling place for the precinct that is based on the address where
you have resided for at least 30 days prior to today. The ballot in your proper precinct will
include all of the contests for which you are eligible to vote.”
“Since you are not at the polling place for your proper precinct, we are unable to issue you a
regular ballot, but you may cast a provisional ballot.”
“Provisional voting is a fail-safe method that will permit you to vote today, yet allow the
board of elections to verify your voting eligibility after Election Day.”
“Provisional ballots are placed in secure envelopes that will only be opened if it is determined
that you are qualified and eligible to vote. If it can be determined that you are registered and
qualified to vote here, your ballot will be counted before the results of this election are
made final.”
““
Help Station |34
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
Provisional Voting Reason: Voter Already Voted
“Our voter records show that you have already voted in this election. We
are unable to issue you a regular ballot today, but you may cast a
provisional ballot.”
“Provisional voting is a fail-safe method that will permit you to vote
today, yet allow the board of elections to verify your voting eligibility
after Election Day.”
“Provisional ballots are placed in secure envelopes that will only be
opened if it is determined that you are qualified and eligible to vote. If
it can be determined that you are registered and qualified to vote here,
your ballot will be counted before the results of this election are
made final.”
““
Help Station |36
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
Provisional Voting Reason: Jurisdiction Dispute (No Eligible Ballot Style)
“Your voter record lists the election contests in which you are qualified to vote. For
this election, there are no eligible contests for which you may vote. If you
believe that you are qualified to vote in contests that are not listed on your voter
record and desire to vote, I may offer you a provisional ballot.”
“Again, we are unable to issue you a regular ballot today, but you may cast a
provisional ballot.”
“Provisional voting is a fail-safe method that will permit you to vote today, yet
allow the board of elections to verify your voting eligibility after Election Day. A
provisional ballot gives the board of elections to research your address to
determine your correct voting districts.”
“Provisional ballots are placed in secure envelopes that will only be opened if it is
determined that you are qualified and eligible to vote. If it can be determined that
you are registered and qualified to vote here, your ballot will be counted before
the results of this election are made final.”
““
Help Station |37


Provisional Voting Reason: Jurisdiction Dispute (Disputed Contests)
“Your voter record lists the election contests in which you are qualified to vote.
These eligible contests are on your assigned ballot. If you believe that you are
qualified to vote in election contests that are not listed on your voter record
and desire an alternative ballot, you may cast that ballot provisionally.”
“Again, we are unable to issue you a regular ballot today, but you may cast a
provisional ballot.”
“Provisional voting is a fail-safe method that will permit you to vote today,
yet allow the board of elections to verify your voting eligibility after Election
Day. A provisional ballot will permit the board of elections to research your
address to determine your correct voting districts.”
“Provisional ballots are placed in secure envelopes that will only be opened if
it is determined that you are qualified and eligible to vote. If it can be
determined that you are registered and qualified to vote here, your ballot will
be counted before the results of this election are made final.”
““
Help Station |38
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
Ballot Station Procedures (Optical Scan)
1
2
3
4
5
6
7
8
Receive vote authorizing document from voter.
Review carefully. Ensure voter has signed the form.
Pull appropriate ballot.
If your voting site has more than one ballot style, use VBT scanner to match
vote authorizing document with ballot style issued.
Record absentee application number on ballot (one-stop voting only).
Record precinct/VTD on ballot (if applicable).
Sequentially number the vote authorizing document (if applicable).
Direct voter to the voting equipment.
Ballot Station |1


Ballot Station Procedures (Electronic)
1
Receive vote authorizing document from voter.
2
Review carefully. Ensure voter has signed the form.
3
Take voter to voting equipment.
4
Select proper precinct and ballot.
5
Enter absentee application number for ballot (one-stop voting only).
6
Return vote authorizing document to Ballot Station and sequentially number
the form, if applicable.
Ballot Station |2


Ballot Issues
If a voter returns to the ballot table with a jurisdiction dispute or party dispute
•
•
•
•
•
•
Confirm that correct ballot was issued.
Place a mark through ballot and write "Ballot Dispute."
Locate voter's ATV or One-stop application.
If incorrect ballot was issued, issue the correct ballot.
If correct ballot was issued, then (write "Ballot Dispute" on form) and refer voter to Help Station.
Note: After issuance of a ballot, the voter has begun the act of voting. If voter leaves the voting
enclosure without casting a ballot, he cannot be issued another regular ballot.
If voter decides not to vote
•
•
•
•
Accept ballot from voter.
Place a mark through ballot and write "Voter Decided Not to Vote."
Locate voter's ATV or One-stop application (write "Decided Not to Vote" on form).
Note: After issuance of a ballot, the voter has begun the act of voting. If voter leaves the voting
enclosure without casting a ballot, he cannot be issued another regular ballot.
If a voter makes a mistake on a paper ballot
•Place a mark through ballot and write "Spoiled."
•Issue voter a replacement ballot. A voter may not receive more than three replacement ballots.
•Do not make any changes to ATV or One-stop application.
Ballot Station |3


Voter Assistance: Who is Entitled to Assistance?
Certain voters may receive assistance from anyone of the voter’s choice except the
voter's employer or agent of that employer or an officer or agent of the voter's union.
Unable to
Enter
A voter who, due to physical disability, is unable to enter the
voting booth without assistance.
Physical
Disability
A voter who, due to physical disability, is unable to mark a ballot
without assistance.
Illiteracy
A voter who, due to illiteracy, is unable to mark a ballot without
assistance.
Blind
A voter who, due to blindness, is unable to enter the voting booth
or mark a ballot without assistance.
Voter Assistance |1


Voter Assistance: Who May Assist?
Any voter may receive assistance from a near relative:
Types of Assistance:
• Marking a ballot
• Entering and exiting the voting
enclosure
Near Relative Defined:
•Spouse
•Brother/Sister
•Parent/Grandparent
•Child/Grandchild
•Mother-in-law/Father-in-law
•Daughter-in-law/Son-in-law
•Stepparent/Stepchild
Voter Assistance |2


Voter Assistance: Improper Assistance
May Not
Assist
A voter's employer or agent of that employer or an officer or agent
of the voter's union may not provide assistance to a voter.
May Not
Induce
The person rendering assistance shall not in any manner seek to
persuade or induce any voter to cast any vote in any particular way.
May Not
Keep Records
The person rendering assistance shall not make or keep any
memorandum of anything that occurs within the voting booth.
May Not
Disclose Vote
The person rendering assistance shall not, directly or indirectly,
reveal to any person how the assisted voter marked ballots unless
the person rendering assistance is called upon to testify in a judicial
proceeding for a violation of the election laws.
Voter Assistance |3


Contact Us
441 N Harrington Street
Raleigh, NC 27603
Phone: 919-733-7173
Email: Elections.sboe@ncsbe.gov