Is Your Cart in Need of Repair?
Has a wheel fallen off your rollout cart? Is the lid damaged or broken? If your cart needs to be repaired or
replaced, Solid Waste Services will take care of it for you.
Simply submit a cart repair or replacement request by calling 311 (704.336.7600). You can also submit
the request electronically by emailing nmsmith@charlottenc.gov.
When submitting a request electronically, please include the following so a representative can contact
you:
Name
Address
Phone Number
Email Address
Type of Cart Needing Repair (Garbage or Recycling)
Nature of Problem
Please note:
In order to receive cart repair or replacement services, rollout carts must be at curbside on the
day the service request is made.
Please allow up to two business days for cart repair or replacement.
If the cart is not available for service when the representative comes, you will need to reschedule
by calling 311.
The cart can be repaired and/or picked up with or without collection materials inside.
Customers with disabilities don't have to place carts at curbside for repair or replacement.