A MONTH BY THE NUMBERS
3 Billion
2.5 Billion
$1.4 Million
277,300
41,600
30 Mins
9,600
350
102
19
Gallons of drinking water produced
Gallons of wastewater treated
Power + Chemical cost
Meters read
Water/sewer calls received by 311
Average time to respond to sewer spills
Water services turned on/off
Water leaks repaired (total)
Water leaks repaired within 24 hours
Sewer spills stopped & remediated
ANNUAL BUDGET BREAKDOWN
$12.6M
Administration,
Management, Information
Technology
& Support
$13.9
Dept.$7.3M
Wide
Support Customer Service
$1.6M
Lab Services
$15M
Water Treatment
$34.1M
Sewer Treatment
$211.5M
Debt Service &
Capital
$32.7M
Field Operations
$3.2M
THE VALUE OF
YOUR WATER
Understanding Your New Water and Sewer Rates
Union County
Operations
HOW DO WE COMPARE?
MONTHLY BILL FOR A TYPICAL CUSTOMER
$120
$100
$80
$60
$40
$20
$0
Water
Sewer
Mean
On July 1, 2015 water and sewer rates will increase for
Charlotte Water customers.
For more information, follow us @cltwater, visit us at
charlottewater.org or call 311 (704-336-7600).
Printed with soy ink on recycled paper. Please recycle.
July 2015 30320-I-0247
Please read the enclosed information about the new rates.
More details also are available by visiting
charlottewater.org or calling 311 (704-336-7600).
WATER AND SEWER USAGE RATES
FY 2015
FY 2016
Tier 1 (1-4 Ccf)
1.33
1.58
Tier 2 (5-8 Ccf)
2.66
2.04
Tier 3 (9-16 Ccf)
4.71
4.71
Tier 4 (over 16 Ccf)
8.91
8.91
Non-Residential
2.61
2.73
Sewer Usage
4.51
4.51
Water Availability Fee*
2.47
3.03
Sewer Availability Fee*
4.56
5.11
Fixed Water Fee
2.50
3.15
Fixed Sewer Fee
2.50
3.15
*Varies with Meter Size
HOW YOUR WATER USE
AFFECTS YOUR WATER & SEWER BILL
Total cost*
Water Used
Tier One
Tier Two
Tier Three
Tier Four
FY 2015
FY 2016
Less Than 1Ccf
12.03
14.44
1 Ccf
17.87
20.53
2 Ccf
23.71
26.62
3 Ccf
29.55
32.71
4Ccf
35.39
38.80
5 Ccf
42.56
45.35
6 Ccf
49.73
51.90
7Ccf
56.90
58.45
8Ccf
64.07
65.00
9Ccf
73.29
74.22
10 Ccf
82.51
83.44
11 Ccf
91.73
92.66
12 Ccf
100.95
101.88
13 Ccf
110.17
111.10
14 Ccf
119.39
120.32
15 Ccf
128.61
129.54
16 Ccf
137.83
138.76
17 Ccf
146.74
147.67
*Does not include Storm water Fees
YOUR CITY SERVICES BILL
Each month, water, sewer, and storm water customers across
Mecklenburg County receive a City Services Bill.
Ccf: An abbreviation representing 100 cubic feet and used to
measure your water and sewer usage. This unit of measure equals
748 gallons.
Fixed Fees: These fees for both water and sewer cover the cost of
servicing accounts, such as the cost of meter reading and billing.
The fixed water fee is $3.15 per 30-day billing period for water
and $3.15 per 30-day billing period for sewer. These fees are prorated based on the number of days of service on the bill.
Availability Fees: All water customers pay an availability
fee for each meter
during each billing
period. These fees
apply to both water
and sewer. They help
Charlotte Water pay
for water and sewer
projects as well as
reduce the impact
of
consumption
changes
due
to
weather. The fees
vary based on the
size of a customer’s
meter.
A standard residential customer has a
5/8-inch meter and
has fee of $3.03 per
30-day billing period
for water and a fee
of $5.11 per 30-day
billing period for
sewer.
Water Usage Rates:
Vary based on the
amount of water
used and are divided
into four tiers. Usage
is measured in Ccf
(see chart to the left).