Lifeguard Evaluation The Pennsylvania State University McCoy Natatorium Lifeguard Head Guard LG Supervisor Employee Name (Please Print) Position (Circle One) Penn State University – McCoy Natatorium Fall / Spring / Summer: 20 Location/Facility Semester Based on the “Lifeguard Evaluation Criteria” attached, employees should perform a self assessment, circling a: “3” for Exceeds Standard, a “2” for Meets Standard or a“1” for Below Standard. Employee’s Assessment Evaluation Criteria Below Meets Exceeds How Can I Improve? Supervisor Assessment Below Meets Exceeds Attendance and Punctuality 1 2 3 1 2 3 Secondary Responsibilities 1 2 3 1 2 3 Coverage for Absences 1 2 3 1 2 3 Station Performance 1 2 3 1 2 3 Rotation Performance 1 2 3 1 2 3 Attitude at Work 1 2 3 1 2 3 In-service: Participation and Attitude 1 2 3 1 2 3 In-service: Sense of Urgency 1 2 3 1 2 3 In-service: Skills and Fitness Components 1 2 3 1 2 3 Professional Behavior 1 2 3 1 2 3 Care of Equipment 1 2 3 1 2 3 Attitude Toward Responsibilities 1 2 3 1 2 3 Acceptance of Supervision 1 2 3 1 2 3 Cooperation with Other Staff 1 2 3 1 2 3 OVERALL RATING 1 2 3 1 2 3 Comments Supervisor’s Comments: Head Lifeguard Feedback: Review of 30 Second Shift Checks: Recommended for Rehire / Continued Employment Continue on Trial Supervisor’s Signature Not Recommended for Rehire Date (mm/dd/yy) Employee’s Comments (Voluntary): I have reviewed this rating form as completed by my supervisor, who has explained the ratings to me as they apply to my performance in the duties to which I have been assigned. I understand that my signature indicates that I have read the performance evaluation and, further, that my signature does not indicate agreement with the evaluation. Lifeguard Signature Date (mm/dd/yy) Lifeguard Evaluation Criteria Evaluation Criteria Examples of Behaviors That Exceed PSU Standards Examples of Behaviors That Meet PSU Standards Examples of Behaviors That Are Below PSU Standards Attendance and Punctuality Consistently present and in full uniform five (5) minutes prior to the start of shift. Exemplary attendance; by example discourages others from absences. Helps cover last-minute shift openings. Frequently present five (5) minutes prior to the start of shift. Not always in uniform. Usually reports to duty ontime. Has missed no more than one shift. Occasionally helps cover last minute or undesirable shifts. Seldom in full uniform and prepared to work five (5) minutes prior to the start of shift. Frequently reports late to duty. Two or more missed shifts. Secondary Responsibilities (Operations Rotation) On own initiative consistently picks up litter or discarded / unattended equipment. Ensures that the pool area is set up properly (stairs in/out as appropriate, lanes moved to correct location, etc.). Assists with picking up litter or unattended equipment with encouragement. Helps ensure proper pool setup, although at times unaware of what the deck setup should be. Frequently ignores litter or discarded equipment. Lacks initiative in helping maintain a clean and organized working environment. May need to be asked to complete secondary duties (patron counts, etc.). Coverage for Absences Consistently demonstrates ability to “plan ahead” to request time off and always finds adequate coverage for scheduled shifts when conflicts arise. Frequently demonstrates ability to “plan ahead” and requests time off well in advance. Often finds coverage for scheduled shifts whenever scheduling conflicts arise. Fails to “plan ahead” and request time off. Frequently waits until the “last minute” to find a substitute. Avoids speaking to coworkers in person or on the phone concerning shift changes. Station Performance Consistently remains alert to potential hazards and problems at all stations. Demonstrates the ability to attend to hazards and enforce rules while maintaining eyes on the water. Adheres to the 5 Minute Scanning Strategy. Adjusts position to remain close to patrons. Usually remains attentive at station. Seldom displays “tunnel” vision or “zones out.” Occasionally allows distractions to interfere with surveillance duties. May need encouragement to adjust position to remain close to patrons. Frequently remains distant and unaware of potential hazards and problems within area of responsibility. Posture gives the appearance of being inattentive (e.g. feet on rails). Rule enforcement is rare. Fails to follow the 5 Minute Scanning Strategy. Rotation Performance Consistently prompt and attentive while rotating. Consistently supervises water during rotation. Interacts with patrons and provides rule enforcement during rotation. Alerts relieving guard of potential hazards and/or problems. Always conducts entry and exit scan of bottom. Verifies incoming guard is ready before leaving the station. Usually prompt and attentive while rotating positions. Frequently supervises water during rotation. May interact with patrons or provide patron education/rule enforcement during rotation. Usually waits for incoming guard to be “ready” before leaving the station. Usually conducts entry and exit scan of bottom. Frequently inattentive while rotating from one station to the next. Seldom supervises water during rotation. Ignores patrons during rotation. Frequently enters into prolonged conversations with guard being relieved. Rotates ahead of incoming guard. May not perform entry/exit scan of bottom before rotating. Attitude at Work Consistently exhibits a professional and positive demeanor with both patrons and co-workers. Attitude is respectful with all staff. Demonstrates initiative and problem-solving. Inconsistently exhibits a professional and positive demeanor with both patrons and co-workers. At times shows frustration, annoyance or disrespect amongst patrons and/or co-workers through words or body language. Seldom exhibits a professional and positive attitude. Demonstrates frustration, annoyance or disrespect amongst patrons and/or co-workers through words or body language. Lacks initiative. Exceeds Standard Meets Standard Below Standard In-service: Participation and Attitude Consistently demonstrates enthusiasm and strives to perfect skills during in-service training. Pays attention and participates during debriefing, giving positive and corrective feedback during EAP scenarios. Shows skill improvement. Frequently demonstrates good enthusiasm and strives to perfect skills during inservices. At times, may seem disinterested during EAP debriefing. May not give positive or corrective feedback during EAP scenarios. Frequently demonstrates a poor attitude and goes through the motions at inservice without striving to become better and correct skills. Demonstrates a lack of enthusiasm during debriefing and doesn’t give meaningful feedback during scenarios. In-service: Sense of Urgency Consistently demonstrates a sense of urgency during skills, drills and EAP’s at in-service training. Acts with a purpose during dry land and rescue skills as well as during EAP’s. Usually demonstrates a sense of urgency during skills, drills and EAP’s at in-service training. Sometimes acts with a purpose during dry land and rescue skills as well as during EAP’s. Seldom demonstrates a sense of urgency during skills, drills and EAP’s at in-service training. In-service: Fitness Component Consistently demonstrates determination and motivation to improve fitness at in-service training. Uses proper techniques to swim efficiently. Shows improvement in fitness levels over the course of the semester. Participates fully in fitness assessments, but may lack enthusiasm. Sometimes uses proper techniques to swim efficiently. Shows some improvement in fitness over the course of the semester. Seldom demonstrates determination and motivation to perform the fitness component at in-service training. Needs improvement on techniques to swim efficiently. Shows little to no improvement. Professional Behavior Consistently demonstrates professional behavior with coworkers and patrons alike. Maintains a positive attitude and fosters team cohesion. Consistently cooperates with co-workers and supervisors. Leeds peers by example. Frequently demonstrates professional behavior with coworkers and patrons. Occasionally engages in horseplay. Generally possesses a positive attitude toward the role of a lifeguard. Cooperates when required. Seldom demonstrates professional behavior such as by engaging in inappropriate behavior (e.g. foul language, inappropriate jokes). Demonstrates a negative attitude detract from team cohesion. Uncooperative. Care of Equipment Consistently demonstrates care and concern for proper equipment handling and storage. Protects rescue tube from unnecessary wear. Promptly reports damage. Frequently demonstrates care and concern for proper equipment handling. Occasionally neglects to treat equipment with caution. Seldom demonstrates care and concern for proper equipment handling. Frequently compromises the longevity of equipment through inappropriate handling and/or storage. Attitude Toward Responsibilities Verbal and/or non-verbal messages consistently demonstrate an attentive attitude toward task at hand. Consistently demonstrates concern for safety and follows policies and procedures. Verbal and/or non-verbal messages inconsistently convey interest in task at hand. Frequently attempts to maintain a high standard of care. Adheres to work policies and procedures. Verbal and/or non-verbal messages convey disinterest or displeasure with task at hand. Seldom strives to maintain a high standard of care. Deviates from established rules. Acceptance of Supervision Responds positively and willingly accepts direction and feedback. Always follows direction provided. Frequently assists with problem solving. Usually accepts direction and/or feedback positively. Occasionally hesitant to follow direction provided. Seldom accepts direction and/or feedback positively. Frequently becomes defensive, verbally or nonverbally. Unable or unwilling to follow directions. Cooperation with Other Staff Frequently identifies concerns with supervisors and/or staff members involved. Demonstrates confidence that conflicts can be resolved. Occasionally demonstrates an inconsistent approach to problem solving. May complain without providing suggestions for improvement. Occasionally initiates conflict by complaining or gossiping. Isolates self from staff interfering with staff’s ability to work together as a team. Evaluation Criteria