QUALITY process improvement
Program Number 31-623-2
Technical Diploma • Two Terms
ABOUT THE PROGRAM
This technical diploma, Quality Process Improvement, provides you with the basic
skills for quality assurance work. This credential ‘ladders’ up to the full two-year
Associate Degree, Quality Assurance Technician. Quality assurance is a program for
the systematic monitoring and evaluation of the various aspects of a project, service,
or facility to ensure that standards of quality are being met. In simple business terms,
quality assurance is the difference between success and failure. If you believe in
the idea of “quality in, quality out,” and you want to play a vital role in helping an
organization achieve success through quality, LTC’s Quality Process Improvement
technical diploma is the way to get you started in this field.
PROGRAM OUTCOMES
• Provides basic understanding of total quality control concepts, inspection methods,
data collection, application of sampling plans, quality cost, and quality audits.
• Utilize mathematical calculations, including metric conversions, geometry,
trigonometry, and basic and advanced statistical process control techniques.
• Provides basic understanding of Lean Six Sigma concepts of continuous improvement
and provides you with the basic skills to appy these principles.
• Provides basic understanding of quality systems used currently in industry. These
systems include, ISO 9000, Malcolm Baldridge, and Deming Prize.
• Assist in the planning of quality audits to assure quality systems are working and take
corrective action through continuous improvement.
Catalog No.Class Title Term 1
Credit(s)
10623101 Quality Concepts
10623110 Lean Six Sigma - Measure and Analyze
10623111 Lean Six Sigma - Improve & Control
10809196 Sociology - Introduction to OR
10809122 Introduction to American
Government
Term 2
10623123 Blueprint Reading, Metrology, and
Calibration
10623131 Planning for Six Sigma
10623112 Lean Six Sigma - Implementation
10623193 ISO 9001:2008
10801195 Written Communication OR
10801136 English Composition 1
3
4
4
3
14
3
3
3
3
3
15
TOTAL 29
ADMISSIONS STEPS
• Work with Admissions Specialist to:
- Submit application and $30 fee.
- Complete an assessment for placement (Accuplacer or ACT).
- Submit official transcripts (high school and other colleges).
• Meet with program advisor/counselor to discuss program details.
APPROXIMATE COSTS
• $132 per credit (resident)
• $198 per credit (out-of-state resident)
• Other fees vary by program (books, supplies, materials, tools, uniforms, health-related
exams, etc.) Visit gotoltc.edu/payingforcollege for details.
PLACEMENT SCORES
Accuplacer/ACT scores will be used to develop your educational plan. Contact your
program advisor/counselor for details.
SPECIAL NOTE
This credential, the Quality Process Improvement technical diploma, is part of the
quality assurance career pathway and can serve as a step to the higher credential, the
Quality Assurance Technician Associate Degree. The associate degree provides further
in-depth training in quality, management, and in “soft” skills.
CAREER & EDUCATION ADVANCEMENT OPPORTUNITIES
LTC credits transfer to over 30 universities. For more information visit gotoltc.edu/transfer.
CONTACT
Vicki Stock, Admissions Specialist
920.693.1143 • vicki.stock@gotoltc.edu
Curriculum and Program Acceptance requirements are subject to change.
Program start dates vary; check with your advisor/counselor for details.
2014-15
Blueprint Reading, Metrology and Calibration...provides knowledge
and skill in the understanding of quality measurement, quality measurement devices and
their proper application. Quality measurement topics include precision, accuracy, control
of variation, gage R/R, calibration techniques and blueprint/specification reading. The
quality measurement devices portion of this course provides hands-on use of common
measurement and test equipment. The applications portion shows how measurement and
test equipment is used to ensure useful results in practical situations.
Introduction to Sociology...introduces students to the basic concepts of
sociology: culture, socialization, social stratification, multi-culturalism, and the five
institutions, including family, government, economics, religion, and education. Other
topics include demography, deviance, technology, environment, social issues, social
change, social organization, and workplace issues. COREQUISITE: 10838105 Intro
Reading and Study Skills or equivalent
ISO 9001:2008...is designed to introduce participants to the QS/ISO 9001: 2008
standards. The course is structured to teach the QS/ISO 9001: 2008 standards, how to
document procedures, and how to perform audits. All of the QS automotive standards will
be introduced.
Lean Six Sigma - Implementation…introduces the student to the implementation
of a six sigma project. Students apply the techniques used in prior Lean Six Sigma
courses to a real problem in their place of employment. An emphasis is placed on
team skills required to successfully implement the project. Skills demonstrated include
project initiation, time management, and constraint management. Student final projects
demonstrate their mastery of both DMAIC and Lean methodologies. COREQUISITE:
10623111 Lean Six Sigma-Improve & Control
Lean six Sigma - Improve & Control…provides the student with the skills
and tools to select and implement solutions to solve problems and improve processes.
An emphasis is placed on the use of statistical techniques in solution selection including
correlation, regression, and statistical process control. Lean manufacturing methods
including SMED, POUS, cellular manufacturing, mistake proofing, TPM, 5S and visual
management are practiced. Students learn how to create a control plan. MiniTab skill
expansion is included.
Lean Six Sigma - Measure and Analyze...provides the student with skills
and tools to collect and analyze data to solve problems and improve processes within
an organization. Various techniques for process mapping are explored including SIPOC,
FMEA, VSM, standard work sheets, and spaghetti diagrams. Statistical tools are explored
including probability, confidence intervals, measurement systems analysis, hypothesis
testing, and TAKT time analysis to create and implement a data collection plan. MiniTab
introduction is included. PREREQUISITE: 10623193 ISO900 or Six Sigma Equivalent
Planning for Six Sigma...uses Design for Six Sigma (DFSS) tools and techniques
to build high levels of quality into the design of products, services, and processes. The
DMADV process is used to identify critical-to-customer requirements and incorporate
them into effective specifications, methods and process controls. The techniques for the
automotive APQP process and the Stage-Gate qualification system used by industrial,
health care and service businesses, are presented and applied to the course materials.
Quality Concepts….provides an overview of quality systems, methods and
analysis using Minitab software. Basic quality philosophies such as Deming’s principles,
continuous improvement, quality costs, supplier relations and inspection theory will be
presented. The components of a basic quality system compatible with ISO9000 and Six
Sigma will be explored. Minitab software will be taught and utilized to collect and analyze
data. Techniques such as pareto, trend analysis, histograms, cause and effect diagrams
and corrective/preventive action techniques will be applied to the data in order to address
problems and improve processes.
Written Communication...teaches the writing process, which includes prewriting,
drafting, revising, and editing. Through a variety of writing assignments, the student will
analyze audience and purpose, research and organize ideas, and format and design
documents based on subject matter and content. Keyboarding skills are required for this
course. It also develops critical reading and thinking skills through the analysis of a variety
of written documents. PREREQUISITE: 10831103 Intro to College Wrtg equivalent and
COREQUISITE: 10838105 Intro Rdg & Study Skills or equivalent
gotoltc.edu
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1290 North Avenue, Cleveland, WI 53015
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1.888.GO TO LTC
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NCA-Accredited ncahlc.org
TTY 711 Lakeshore Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.
The Chief Human Resources Officer has been designated to handle inquiries regarding the College’s nondiscrimination policies.